Remote Jobs at Algolia

This Month

Junior Full-stack Developer Internals
Algolia  
junior frontend backend Jul 27
We're looking for a Software Engineer Intern to join our quickly growing team and help us fundamentally change the way developers are implementing search.

You will join our “Internals” team, providing our teams the best tools to increase our deliverability and scale even faster! 

Your goal will be to contribute with the team on a daily basis by implementing new features on our brand new web-based Admin developed with a modern tech stack (including an in-house Design System components library). We also own other internal tools (a Search UI Builder, etc.) that you will have the opportunity to see in action. You will mostly work internally in the team, but you will have the opportunity to interact with many different teams since we build these tools for them!

Coming right from Hugo, former intern in Analytics who joined us a few months ago : “Algolia is definitely an amazing place to do your internship. I work with skilled people from whom I learn a lot everyday, in a wonderful office! People are super friendly with you, care about what you think and are eager to have your feedback, you really feel listened and part of the team”.

This internship is made for you if:

  • You are motivated and have a desire to learn
  • You're looking for an internship with both front-end (80%) and back-end (20%) development 
  • You want to deliver high-quality software using the best practices (Agile, pair-programming, TDD...)
  • You want to have an impact on the company and your colleagues’ daily work

Requirements:

  • Good knowledge in frontend development (React & hooks)
  • A passion for shipping quality code
  • Be a fast learner
  • Operational oral and written communication in English

Nice to have:

  • Typescript with React
  • Knowledge in Rails
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Junior Software Engineer Dashboard
Algolia  
junior ruby frontend backend Jul 27
We're looking for a Junior Software Engineer to join our quickly growing team and help us fundamentally change the way developers are implementing search. 

You will join the Dashboard squad whose mission is to empower technical and business users to create, configure and maintain the perfect search experience for their users from a frictionless web dashboard. The goal of the internship is to assist the team on their daily projects such as adding a new 2FA method to help secure user accounts, improving our invitation workflow. From day one you will have the opportunity to contribute to our full-stack codebase: Ruby on Rails on the backend, React with Typescript on the frontend!

You will work daily with more experienced engineers who will guide you as mentors and help you grow, as much as you help us grow! We're looking for candidates with a collaborative mindset, eager to learn and to join an international team. You should value and practice transparency, have the humility to accept your weaknesses and continuously strive to improve both personally and professionally. 

The team is composed of engineers with different backgrounds and experience. The diversity works in our favour and you should increase it by bringing your experience, your knowledge and your point of view. Thinking differently is a plus, not a minus! We’re transparent with each other and to other teams both about our success and our failures. 

Coming right from Hugo, former intern in Analytics who joined us a few months ago : “Algolia is definitely an amazing place to do your internship. I work with skilled people from whom I learn a lot everyday, in a wonderful office! People are super friendly with you, care about what you think and are eager to have your feedback, you really feel listened to and part of the team”.

Requirements:

  • Experience working with a backend web application framework (MVC-like, e.g. Rails, Django, Laravel)
  • Eager to learn about frontend development with a modern framework (e.g. React)

Nice to have:

  • Experience working with a modern frontend framework (e.g. React, Vue)
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Customer Support, Level 1
Algolia  
python javascript saas ios android api Jul 16
At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries. Billions of search queries are answered every day thanks to the code we push every day into production.

We are looking for a Customer Support representative to join our Level 1 Support team at Algolia to help enable our customers by answering product questions, assisting with account and billing issues, doing basic troubleshooting on technical issues, and routing requests to other departments as appropriate. As a Customer Support representative, you will be on the front lines helping answer frequently asked questions using your own product knowledge and our product documentation. You will also assist in troubleshooting technical issues by ruling out common causes of trouble and by gathering necessary information to enable our Level 2 Support team to investigate and troubleshoot further. Finally, you will advocate on behalf of our customers to help deliver a continuously improving customer experience.

Responsibilities

  • Handle product and technical requests via phone, web, and email support channels
  • Effectively troubleshoot and properly document customer’s support issues
  • Provide customers with regular updates regarding their support tickets
  • Conduct professional and empathetic conversations with customers to gather information, troubleshoot, and resolve technical issues or escalate to Level 2 Support when necessary

Requirements

  • 6-12 months of experience in Customer Support, supporting SaaS enterprise software
  • Strong desire to help people solve problems with the ability to explain complex technical  concepts to a broad audience
  • Demonstrated experience using product documentation and knowledge bases to provide product support
  • Ability to handle and prioritize a portfolio of tickets at various stages of resolution
  • Effective verbal and written communication skills demonstrating compassion and empathy towards customers
  • Experience effectively escalating complex technical issues to a backline Level 2 Support team
  • Ability to work weekends and holidays as needed to enable Algolia to deliver 24/7 support

Nice to have:

  • Familiarity with RESTful APIs and experience supporting their use
  • Experience with at least one programming language like Javascript, Python, etc. or Interest in learning more about software development
  • Experience with technical troubleshooting and an interest in progressing towards a Level 2 Technical Support Engineer role
  • Experience supporting open-source projects & their GitHub communities
  • Basic familiarity with iOS & Android platforms
  • Experience with Shopify, Magento, and Salesforce a plus

We’re looking for someone who can live our values:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
  • TRUST - Willingness to trust our co-workers and to take ownership 
  • CANDOR - Ability to receive and give constructive feedback.
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company.
  • HUMILITY- Aptitude for learning from others, putting ego aside.

Benefits:

  • Covered medical, dental, and vision benefits for you and your family 
  • 401(k) matching plan
  • 20 Day PTO
  • Paid parental leave
  • Pre-tax commuter benefits 
  • Life insurance and disability benefits 

Perks:

  • Competitive pay and equity
  • Charitable contribution matching 
  • Company provided equipment

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This Year

Senior Mid Market Account Executive
Algolia  
senior executive Jun 30
At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!

As an Algolia Senior Mid Market Account Executive, you will be responsible for creating strong relationships with our customers and building on these relationships to close deals. You should be comfortable researching prospective customers and adapting sales strategies to meet their needs. You will also play an integral role in defining our sales model. You know the ins and outs of Algolia, understand how we can benefit each prospect and will ultimately be the front line of our revenue growth.

Are you a resilient problem solver who isn't afraid to think outside the box and get their hands dirty? We expect you to take ownership and be able to execute without defined processes and implicit direction. We're looking for candidates who raise the level of our teams. You should value and practice transparency, have the humility to accept your weaknesses and continuously strive to improve both personally and professionally.

YOUR ROLE:

  • Managing and growing a sales pipeline
  • Strategic prospecting into key accounts and verticals
  • Communicate transparently both internally and externally
  • Turn inbound and outbound leads into happy Algolia users
  • Make every Algolia user a satisfied customer, regardless of the deal size
  • Collaborate across teams to better focus customer-facing efforts
  • Build compelling demonstrations and sales materials

YOU MIGHT BE A FIT IF YOU HAVE:

  • You love building human relationships and believe that a happy customer is our best evangelist
  • Natural understanding of the sales process
  • 2+ years of experience in a closing role (esp. in B2B tech sales)
  • Multi-tasker who can adapt to changing situations
  • Willingness to speak at events/conferences

NICE TO HAVE

  • SaaS sales experience
  • Experience at a startup
  • Proficiency with Salesforce

WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
  • TRUST - Willingness to trust our co-workers and to take ownership.
  • CANDOR - Ability to receive and give constructive feedback.
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company.
  • HUMILITY - Aptitude for learning from others, putting ego aside.

BENEFITS

  • Covered medical, dental, and vision benefits for you and your family 
  • 401(k) Matching Plan
  • Flexible work hours and 20 Day PTO 
  • Paid Parental Leave
  • Pre-tax commuter benefits 
  • Life insurance and disability benefits 

PERKS:

  • Competitive pay and stock options
  • Charitable contribution matching 
  • Fully stocked kitchens
  • Catered lunches on Tuesdays and Thursdays 
  • Workout Wednesdays w/ personal trainer 
  • Bi-monthly meditation sessions 

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Technical Account Manager - EMEA
Algolia  
manager account manager java javascript ruby php Jun 18
*This role will be required to be based in the UK or France,
*You must be able to provide coverage for UK time 8 AM - 5 PM.

The Technical Account Manager (TAM) serves as a designated technical support contact and a trusted advisor to Algolia’s customers. The TAM works to deliver and manage resolution of complex issues with the full context and understanding of the customers specific product and technology environment. The TAM will orchestrate reactive and proactive support across Algolia Product Engineering teams as related to a customer’s operation and optimization of Algolia’s products. By maintaining a long-term relationship with their customers, a TAM gains an understanding of the customer’s overall technical environment, usage trends, and pain points - which is used by the TAM to effectively support customers.

RESPONSIBILIES:

  • Serve as the primary point of contact, develop and lead the technical relationships for a named set of accounts.
  • Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.
  • Manage a diverse and complex scope of support issues across multiple client engagements.
  • Work across the organization and escalate as necessary for confirmation of solutions or other options.
  • Effectively troubleshoot, properly document, and regularly update customer’s support issues.
  • Submit software bug reports to the Engineering team for problems needing attention.
  • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
  • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
  • Proactively identify and work with the customer to resolve technical risks and bottlenecks.
  • Provide guidance on how to optimize the use of their environment.

REQUIRMENTS:

  • 5+ years of experience in Technical Support, supporting SaaS enterprise software
  • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
  • Experience with REST API, database management, and web development technologies
  • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
  • Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
  • Excellence in time management, task prioritization, and evaluation of situational urgency
  • Algolia operates a 24/7 support center, ability to work weekends and holidays as needed may be required
  • Travel to customers' locations may be required
  • This role will be required to work UK time (8 AM - 5 PM)

NICE TO HAVE:

  • Basic familiarity with iOS & Android platforms.
  • Experience supporting open-source projects & their GitHub communities.
  • Working in a 24/7 contact center environment
  • Experience with Shopify, Magento, and Salesforce.com a plus

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
  • TRUST - Willingness to trust our co-workers and to take ownership
  • CANDOR - Ability to receive and give constructive feedback
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company
  • HUMILITY - Aptitude for learning from others, putting ego aside
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Technical Account Manager
Algolia  
manager account manager java javascript ruby php Jun 08
The Technical Account Manager (TAM) serves as a designated technical support contact and a trusted advisor to Algolia’s customers. The TAM works to deliver and manage resolution of complex issues with the full context and understanding of the customers specific product and technology environment. The TAM will orchestrate reactive and proactive support across Algolia Product Engineering teams as related to a customer’s operation and optimization of Algolia’s products. By maintaining a long-term relationship with their customers, a TAM gains an understanding of the customer’s overall technical environment, usage trends, and pain points - which is used by the TAM to effectively support customers.

RESPONSIBILIES:

  • Serve as the primary point of contact, develop and lead the technical relationships for a named set of accounts.
  • Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.
  • Manage a diverse and complex scope of support issues across multiple client engagements.
  • Work across the organization and escalate as necessary for confirmation of solutions or other options.
  • Effectively troubleshoot, properly document, and regularly update customer’s support issues.
  • Submit software bug reports to the Engineering team for problems needing attention.
  • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
  • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
  • Proactively identify and work with the customer to resolve technical risks and bottlenecks.
  • Provide guidance on how to optimize the use of their environment.

REQUIRMENTS:

  • 5+ years of experience in Technical Support, supporting SaaS enterprise software.
  • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
  • Experience with REST API, database management, and web development technologies.
  • Strong desire to help people solve problems with the ability to explain complex technical  concepts to a broad audienceProficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels.
  • Excellence in time management, task prioritization, and evaluation of situational urgency.
  • Algolia operates a 24/7 support center, ability to work weekends and holidays as needed may be required.
  • Travel to customers' locations may be required.

NICE TO HAVE:

  • Basic familiarity with iOS & Android platforms.
  • Experience supporting open-source projects & their GitHub communities.
  • Working in a 24/7 contact center environment
  • Experience with Shopify, Magento, and Salesforce.com a plus

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
  • TRUST - Willingness to trust our co-workers and to take ownership
  • CANDOR - Ability to receive and give constructive feedback
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company
  • HUMILITY - Aptitude for learning from others, putting ego aside

BENEFITS:

  • Covered medical, dental, and vision benefits for you and your family 
  • 401(k) Matching Plan
  • Flexible work hours and unlimited Paid Time Off 
  • Paid Parental Leave
  • Pre-tax commuter benefits 
  • Life insurance and disability benefits 
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Technical Support Engineer EMEA
Algolia  
java javascript ruby php swift objective-c May 06
At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!
Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries. Billions of search queries are answered every month thanks to the code we push every day into production.

The Technical Support Engineer is a critical role at Algolia.  This role is on the front-lines of our company and is often the first person customers contact when they are experiencing problems with our products or services. We're looking for a Technical Support Engineer to assist our technical customers with implementing and supporting Algolia in a variety of web and mobile development technical stacks. This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies (like Medium, Twitch from Amazon, LVMH, ...) focused on providing a world-class experience to their millions of users.

As a Technical Support Engineer you will partner with the customer success, product and engineering teams. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers being successful.

Your Role Will Consist Of:

  • Handle product and technical requests via phone, web, and email support channels.
  • Effectively troubleshoot and properly document customer’s support issues.
  • Provide customers with regular updates regarding their support tickets.
  • Conduct professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
  • Submit software bug reports to the Engineering team for problems needing attention.
  • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
  • Contribute to internal and external knowledge bases

Requirements:

  • 2-4 years of experience in Technical Support, supporting SaaS enterprise software ideally.
  • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
  • Experience with REST API, database management, and web development technologies.
  • Strong desire to help people solve problems with the ability to explain complex technical  concepts to a broad audience
  • Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
  • Effective communication skills across channels (phone, email, & chat), demonstrating compassion and empathy towards customers.
  • Algolia operates a 24/7 support center, ability to work weekends and holidays as it may be required.

Nice to have:

  • Basic familiarity with iOS & Android platforms.
  • Experience supporting open-source projects & their GitHub communities.
  • Experience working in a 24/7 contact center environment.
  • Experience with Shopify, Magento, and Salesforce.com a plus.

We’re looking for someone who can live our values:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
  • TRUST - Willingness to trust our co-workers and to take ownership 
  • CANDOR - Ability to receive and give constructive feedback.
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company.
  • HUMILITY- Aptitude for learning from others, putting ego aside.

Benefits:

  • Covered medical, dental, and vision benefits for you and your family 
  • 401(k) Matching Plan
  • Unlimited Paid Time Off 
  • Paid Parental Leave
  • Pre-tax commuter benefits 
  • Life insurance and disability benefits 

Perks:

  • Competitive pay and equity
  • Charitable contribution matching 
  • Fully stocked kitchens
  • Catered lunches on Tuesdays and Thursdays 
  • Workout Wednesdays w/ personal trainer 
  • Bi-monthly meditation sessions 

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Senior Technical Support Engineer
Algolia  
senior java javascript ruby php swift Apr 30
At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!
Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries. Billions of search queries are answered every month thanks to the code we push every day into production.

The Technical Support Engineer is a critical role at Algolia.  This role is on the front-lines of our company and is often the first person customers contact when they are experiencing problems with our products or services. We're looking for a Technical Support Engineer to assist our technical customers with implementing and supporting Algolia in a variety of web and mobile development technical stacks. This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies (like Medium, Twitch from Amazon, LVMH, ...) focused on providing a world-class experience to their millions of users.

As a Technical Support Engineer you will partner with the customer success, product and engineering teams. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers being successful.

Your Role Will Consist Of:

  • Handle product and technical requests via phone, web, and email support channels.
  • Effectively troubleshoot and properly document customer’s support issues.
  • Provide customers with regular updates regarding their support tickets.
  • Conduct professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
  • Submit software bug reports to the Engineering team for problems needing attention.
  • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
  • Contribute to internal and external knowledge bases

Requirements:

  • 3-5 years of experience in Technical Support, supporting SaaS enterprise software.
  • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
  • Experience with REST API, database management, and web development technologies.
  • Strong desire to help people solve problems with the ability to explain complex technical  concepts to a broad audience
  • Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
  • Effective communication skills across channels (phone, email, & chat), demonstrating compassion and empathy towards customers.
  • Algolia operates a 24/7 support center, ability to work weekends and holidays as needed may be required.

Nice to have:

  • Basic familiarity with iOS & Android platforms.
  • Experience supporting open-source projects & their GitHub communities.
  • Working in a 24/7 contact center environment
  • Experience with Shopify, Magento, and Salesforce.com a plus

We’re looking for someone who can live our values:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
  • TRUST - Willingness to trust our co-workers and to take ownership 
  • CANDOR - Ability to receive and give constructive feedback.
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company.
  • HUMILITY- Aptitude for learning from others, putting ego aside.

Benefits:

  • Covered medical, dental, and vision benefits for you and your family 
  • 401(k) Matching Plan
  • Unlimited Paid Time Off 
  • Paid Parental Leave
  • Pre-tax commuter benefits 
  • Life insurance and disability benefits 

Perks:

  • Competitive pay and equity
  • Charitable contribution matching 
  • Fully stocked kitchens
  • Catered lunches on Tuesdays and Thursdays 
  • Workout Wednesdays w/ personal trainer 
  • Bi-monthly meditation sessions 

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Enterprise Account Executive - Texas
Algolia  
executive Jan 17
At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!

We are looking for a dynamic and ambitious Enterprise Account Executive to join our rapidly growing sales team. This person must be passionate about evangelizing our values to Fortune 500 companies while closing pivotal business prospects. This means we need an inspired and experienced strategic thinker who can use their unique personality, creativity and grit to expand our pipeline with high profile customers. You will understand and communicate how Algolia can be best used for each use case and manage complex deal cycles. The ideal candidate also has the opportunity to help build a future Enterprise Sales team, so we expect a strong go-getter!

Are you a resilient problem solver who isn't afraid to think outside the box and get their hands dirty? We expect you to take ownership and be able to execute without defined processes and implicit direction. We're looking for candidates who raise the level of our teams. You should value and practice transparency, have the humility to accept your weaknesses and continuously strive to improve both personally and professionally. Are you ready for the challenge?

YOUR ROLE WILL CONSIST OF:

  • Working closely with our Outbound SDR team to build a pipeline and strategize on how to approach targeted accounts
  • Building strong, long-lasting relationships with Algolia’s dream customers
  • Navigating through complex sales cycles
  • Presenting the value of Algolia to decision makers
  • Evangelizing the Algolia vision through product demonstrations, field marketing events and account-specific initiatives
  • Constructing, forecasting, and managing your sales activity and pipeline to meet revenue targets and company goals
  • Contributing to building out our Strategic Accounts sales team

YOU MIGHT BE A FIT IF YOU HAVE:

  • 5+ years experience in B2B software sales
  • Successful track record selling software to Fortune 1,000 companies
  • Carried and hit quota of > $1.0M in previous positions
  • Closed complex sales cycles in competitive markets
  • Demonstrated the ability to build stuff from scratch
  • Creative, creative, creative!
  • Keen interest in the tech industry
  • International travel to our HQ in Paris recommended at least annually
  • 20% travel expected for client work

NICE TO HAVE:

  • SaaS sales experience
  • Proficiency with Salesforce

WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
  • TRUST - Willingness to trust our co-workers and to take ownership.
  • CANDOR - Ability to receive and give constructive feedback.
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company.
  • HUMILITY - Aptitude for learning from others, putting ego aside.

BENEFITS:

  • Health, dental, and vision benefits for you and your family
  • Life insurance and disability benefits
  • Paid parental leave
  • Relocation support
  • 401(k) plan
  • Flexible work hours and unlimited time off

PERKS:

  • Competitive pay and equity
  • Coaching and sponsorship to participate and speak at leading industry conferences
  • Ongoing professional education opportunities through internal & external workshops, including public speaking, language learning (English/French)
  • Fun: we spend time together — team building, socializing and making tools that encourage getting to know teammates across offices and continents.
  • Charitable contribution matching 
  • Unique referral rewards program: refer a candidate, and we’ll donate to your charity of choice
  • Corporate flats available for the first months of relocation and when you travel to different offices
  • Fully stocked kitchens
  • Team workouts
  • Meals & happy hours
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