Devoted Health

<div><b>A bit about us:&nbsp;</b></div><div><br></div><div>We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.&nbsp;</div><div><br></div><div><b>Why Devoted: </b></div><div>Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. </div><div><br></div><div><b>The Position:</b></div><div><br></div><div>How do you scale a company while maintaining a tight operation and delighting members with best-in-class service and clinical outcomes? Come find out. At Devoted Health, we are thinking about Sales differently. We think about our Sales team as an extension of our core member experience and are looking for opportunities to differentiate from the very first interaction a potential member has with our company.</div><div><br></div><div>In this role, you will be responsible for managing&nbsp; operations, strategy, and performance for all agencies and agents that are currently or looking to be affiliated with Devoted Health. As a key member of our sales strategy and operations team, the manager will play a crucial role in managing the operations of contracting, onboarding, and certification of all affiliated entities, evaluate new opportunities for growth and expansion. The success of our sales operations team will be a fundamental differentiator in our ability to meet key company growth goals over the next decade.</div><div><br></div><div>The ideal leader will demonstrate excellent attention to detail, accuracy, and&nbsp; will have a “roll-up your sleeves”&nbsp; mentality. Your operational skills will be key in ensuring the efficiency and effectiveness of our current operations and will be a key partner in the growth of this business area. You should be ready to leverage data and quick problem solving to make effective decisions. Additionally, you should be comfortable taking ownership of your piece of the business and&nbsp; have a desire to learn and take on more responsibility as you and your role evolves with Devoted.&nbsp;</div><h3>Responsibilities will include:</h3><div><ul><li>Develop and execute thoughtful, analytically-backed strategies and optimization initiatives to deliver growth goals</li><li>Provide actionable insight to the managing and upkeep of all sales contracted agencies and agents across all markets.</li><li>Will be responsible for all channel oversight and monitoring efforts.&nbsp;</li><li>Cross-Functional collaboration with departments as needed to identify opportunities for development</li><li>Build and manage key business intelligence dashboards to evaluate important KPI’s and metrics on contracting, onboarding and certification workflows</li><li>Aligning needs and deliverables across all levels of the organization and managing timely delivery of projects and assets related to goals and budget</li><li>Exercise discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques&nbsp; in a dynamic fast-paced environment</li><div><br></div></ul></div><h3> Attributes to success:</h3><div><ul><li>Strong attention to detail, organized and thorough with a desire for continuous process improvements</li><li>Ability to balance multiple initiatives and prioritize workload</li><li>Ability to adapt to change quickly and strong ability to problem solve</li><li>Strong organizational, interpersonal, communication, leadership and presentation skills</li><li>High level of self-motivation; ability to accomplish goals independently</li><li>Perform any other job related duties as requested</li><li>Have a passion to build an organization&nbsp;&nbsp;</li><div><br></div></ul></div><h3>Desired skills and experience:</h3><div><ul><li>5+ years in operational, project management-type, or managing contracts for agents/agencies in a healthcare setting</li><li>Fast learner, can pick up new content/industries quickly in an extremely fast-paced environment</li><li>Self-starter and team player who can cross functionally partner with different parts of the organization to define goals, launch, and optimize initiatives that drive a smooth process.&nbsp;</li><li>Track record of success achieving measurable results</li><li>SQL Knowledge</li><li>Excellent presentation skills and able to communicate with all levels of management.</li><li>Strong leadership and organizational skills with the ability to develop detailed work plans to ensure project success.&nbsp;</li><li>Demonstrated excellent written, verbal and communication skills</li><div><br></div></ul></div><div>If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!&nbsp; If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.</div><div><br></div><div><i>Devoted is an equal opportunity employer.&nbsp; We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives.&nbsp;This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.</i></div><div><br></div><div><i>As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</i></div><div><br></div><div><b>COVID-19 Vaccination Requirement:</b>&nbsp;Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.</div>

Sales Strategy & Operations Contracting Manager

<div><b>A bit about us:&nbsp;</b></div><div><br></div><div>We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.&nbsp;</div><div><br></div><div><b>Why Devoted: </b></div><div>Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. </div><div><br></div><div><b>A little about the role:</b></div><div><br></div><div>Are you looking for a disruptive, inspiring, mission-driven organization where you can make an impact? Do you enjoy a dynamic, fast-paced environment where you can grow and learn?? The Devoted People team is looking for an experienced, results-driven HR Business Partner to align our HR initiatives and functions with business objectives and business needs. As a trusted HR Business Partner at Devoted, you will have the opportunity to feel the impact you make on the business. You will work closely with HR and divisional leadership to execute HR strategies, programs and processes that drive engagement and performance excellence.&nbsp;The HR Business Partner will support employees, management, and leadership within assigned business units. There is the potential, over time, for these groups to experience rapid growth, so we are looking for a highly agile thought leader who is comfortable working with different areas of our rapidly growing company. </div><h3>Responsibilities will include…. </h3><div><ul><li>Representing HR to assigned departments as the primary contact for all Employee Relations issues&nbsp;</li><li>Proactively coaching and counseling people managers for all policy related issues&nbsp;</li><li>Responding to HR policy and process questions while providing dispute/conflict resolution and mediation skills, as necessary&nbsp;</li><li>Partnering with Recruiting and Finance, providing HR insight in relation to people team policies and procedures&nbsp;</li><li>Building upon existing performance programs in designing and implementing new programs in support of performance excellence&nbsp;</li></ul></div><h3>Attributes to success: </h3><div><ul><li>Demonstrated leadership building and implementing programs in one or more functional areas of the HR discipline-- which may include recruiting, employee relations, performance management, benefits, compensation, training and organizational development—preferably in the technology or professional services industry during a period of rapid growth.</li><li>Ability to provide credible HR guidance to and influence management at all levels, including Senior Leadership.</li><li>Exceptional communication skills, including group presentation and relationship development skills.&nbsp;</li><li>Professional, confident manner and poised and articulate demeanor.</li><li>Ability to work effectively with a wide array of personality types and all job levels.</li><li>Demonstrated history of exemplary ethics and integrity, including ability to handle and maintain the integrity of confidential information.</li><li>Active commitment to the identification and appropriate resolution of all business issues, whether they are rooted in business problems or are pure compliance concerns.&nbsp;</li><li>Demonstrated ability to assume sole and independent responsibility for projects.</li><li>Ability to exercise discretion related to sensitive employee matters.&nbsp;</li></ul></div><h3>Desired skills and experience:</h3><div><ul><li>Bachelors degree or equivalent experience.</li><li>Approximately 3-5 years or more of experience gained through increasingly responsible positions within Human Resources.</li><li><b>Experience supporting a non-exempt workforce and/or call-center environment is require</b>d.&nbsp;</li><li>Experience using Workday is a plus.</li></ul></div><div>#LI - AS1</div><div><br></div><div>If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!&nbsp; If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.</div><div><br></div><div><i>Devoted is an equal opportunity employer.&nbsp; We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives.&nbsp;This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.</i></div><div><br></div><div><i>As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</i></div><div><br></div><div><b>COVID-19 Vaccination Requirement:</b>&nbsp;Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.</div>

Human Resources Business Partner

<div><b>A bit about us:&nbsp;</b></div><div><br></div><div>We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.&nbsp;</div><div><br></div><div><b>Why Devoted: </b></div><div>Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. </div><div><br></div><div><b>A bit about this role:</b></div><div><br></div><div>The <b>Principal Data Scientist, Marketing</b> will serve as a crucial partner to our Marketing teams, using data to answer important questions about how to grow the business; building robust data pipelines that underpin our products and operations; and fostering a data-driven culture by using their technical expertise to identify opportunities to improve key outcomes and operational efficiency.&nbsp; This individual will report into our Data Science team, and will work alongside Product Managers, Software Engineers, and Business Leads to solve key challenges for the company.</div><div><br></div><div>In this role, you will power the insights that enable the marketing team to intelligently engage with our prospects, and to ensure we’re living up to our mission of caring for them like family. You will become an expert in all things related to Marketing, driving key initiatives such as how to optimize our multi-million dollar advertising budget. This is a high profile role that is critical to Devoted Health’s success and will involve exciting data initiatives such as predictive modeling and experimental design.</div><div>Healthcare experience or previous experience driving Data Science initiatives for a Marketing team is a PLUS.</div><h3>Responsibilities will include:</h3><div><ul><li>Working closely with key business stakeholders to meet the analytical needs of the business, and providing insight in a rapid, iterative, and collaborative process</li><li>Developing thoughtful reports and dashboards that help operations teams improve their business decision-making</li><li>Identifying patterns in the analyses you conduct, and using those patterns to improve the speed and accuracy of our processes</li><li>Communicating results to an audience of mixed technical backgrounds</li></ul></div><h3>Required skills and experience:</h3><div><ul><li>Ability to work in a fast-paced startup environment</li><li>6+ years of individual technical contributor experience</li><li>3+ years of working on Data Science initiatives for a Marketing or Growth team</li><li>Experience collaborating effectively with stakeholders</li><li>Advanced SQL skills</li><li>Experience with Python or R</li><li>Equally comfortable building dashboards and reports for KPIs, and doing deep-dive statistical analysis; such as predictive modeling and experimental design to influence the business</li></ul></div><div>#LI-BC1</div><div>#LI-Remote</div><div><br></div><div>If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!&nbsp; If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.</div><div><br></div><div><i>Devoted is an equal opportunity employer.&nbsp; We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives.&nbsp;This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.</i></div><div><br></div><div><i>As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</i></div><div><br></div><div><b>COVID-19 Vaccination Requirement:</b>&nbsp;Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.</div>

Principal Data Scientist, Marketing

<div><b>A bit about us:&nbsp;</b></div><div><br></div><div>We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.&nbsp;</div><div><br></div><div><b>Why Devoted: </b></div><div>Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. </div><div><br></div><div><b>The Position:&nbsp;</b></div><div>How do you scale a company while maintaining a tight operation and delighting members with best-in-class service and clinical outcomes? Come find out. At Devoted, we are thinking about Sales differently. We think about our Sales team as an extension of our core member experience and are looking for opportunities to differentiate from the very first interaction a potential member has with our company.</div><div><br></div><div>In this role, you will be responsible for managing the operations, strategy, and performance for COS and Field Enablement. As a key member in the Growth function, you will work cross functionally with teams including community outreach specialists, sales agents and leaders, technologists, marketing, and compliance to support regional strategies based on optimization of performance and growth.&nbsp;</div><div><br></div><div>This leader must have a strategic mindset to guide the testing and operational roadmap of local growth and community outreach to support a multi-channel national sales force. The ideal candidate also has the operational skillset to drive efficiency, scale innovation, and measure return on investment. We are looking for an individual who has a strong ownership and “roll-up your sleeves” mentality. The success of our sales operations team will be a fundamental differentiator in our ability to meet key company growth goals over the next decade.</div><h3>Responsibilities will include:</h3><div><ul><li>Develop and own the strategy, execution, and performance of&nbsp; local growth and community outreach&nbsp;</li><li>Develop hypotheses and utilize strategic testing to improve existing processes and build new ones&nbsp;</li><li>Partner with community outreach specialists and sales leaders to prioritize and operationalize market initiatives that can be implemented at scale</li><li>Summarize, collect, and analyze data to drive actionable insights and improve sales event and community based outcomes</li><li>Build and manage key business intelligence dashboards to evaluate ongoing KPIs and metrics</li><li>Partner with cross functional teams (e.g. marketing, engineering and product, member experience, compliance) to define business requirements to achieve growth goals</li></ul></div><h3>Qualifications:</h3><div><ul><li>5+ years in operational or project management-type with roles</li><li>Demonstrated ability to own initiatives and achieve direct business outcomes</li><li>Ability to break down complex and ambiguous problems, develop hypotheses and testing plans</li><li>A learning mindset; comfortable operating in a fast moving environment</li><li>Demonstrated ability to influence at all levels of the organization</li><li>Forward-looking and proactive self-starter&nbsp;</li><li>Strong analytical skills; comfortable interpreting data and doing ad-hoc analyses to draw actionable insights (strong Excel is a must; some SQL is a bonus)</li><li>Previous local growth and community outreach experience in Medicare industry is strongly preferred</li><li>Some travel is required</li></ul></div><div>If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!&nbsp; If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.</div><div><br></div><div><i>Devoted is an equal opportunity employer.&nbsp; We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives.&nbsp;This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.</i></div><div><br></div><div><i>As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</i></div><div><br></div><div><b>COVID-19 Vaccination Requirement:</b>&nbsp;Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.</div>

Sales Strategy & Operations: Manager, Local Growth & Community Outreach

<div><b>A bit about us:&nbsp;</b></div><div><br></div><div>We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.&nbsp;</div><div><br></div><div><b>Why Devoted: </b></div><div>Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. </div><div><br></div><div><b>A bit more about this role: </b></div><div><br></div><div>Located in our beautiful Corporate Offices in the historic Watch Factory Building in Waltham MA, our Member Guides at our <b>Devoted Health Waltham Contact Center</b> have the opportunity to make a difference every single day in the complex world of health care. You will be the main point of support for our members <b>within our Call Centers</b>. You will be responsible to provide caring accurate guidance &nbsp;in the complex world of health care. The type of care and guidance you would give to your own family member. You will learn deep knowledge about the benefits we’ll offer and be able to explain them to our members. You will work with a team that includes doctors and nurses (Clinical Guides) so that you can seamlessly help members with service and clinical questions. We’ll ask you to take the extra time to make sure our members know what’s available to them; at the same time you’ll learn what is important to them so you can help them even more. You will have a keen ear in listening for the opportunity to help them above and beyond the initial reason for their call. A Devoted Health Guide actively listens to members, sees opportunity in the unexpected, responds appropriately, and creates a caring atmosphere for our members. &nbsp;</div><div><br></div><div>Our ideal Guide is caring, compassionate, solutions-oriented, and exudes enthusiasm in providing an outstanding experience for Devoted Health’s members.</div><div><br></div><div><b>Once we are cleared to safely return to our offices post-Covid, this position can be a mix of both in-office and remote work (work from home).</b></div><h3>Responsibilities will include:</h3><div><ul><li>Engaging with members, utilizing technology and data to better understand their needs </li><li>Developing a solid understanding of our benefit offerings in order to investigate and resolve member questions</li><li>Breaking down complex health care information so it is clear to our members</li><li>Supporting members in finding a physician or specialist that's aligned with their values and preferences</li><li>Documenting accurate information about member needs in our system</li><li>Listening to members and identifying instances when higher levels of support through our clinical partners is needed</li><li>Assisting members in optimizing their benefit usage </li></ul></div><h3>Attributes to success:</h3><div><ul><li>A strong desire to improve the health care experience: you love to serve and make a difference </li><li>Proven success in building relationships and trust</li><li>The ability to adjust your tone and approach to different people</li><li>The ability to break down and articulate complex information in simple terms </li><li>Comfort working in a dynamic startup environment</li><li>Adaptability; processes and workflows may change as we look to improve both the member experience and your experience as a Guide</li><li>Being able to balance building a relationship with our members and supporting the business </li></ul></div><h3>Desired skills and experience:</h3><div><ul><li><b>Must be commutable to our Waltham, MA Corporate office post-Covid</b></li><li>Ability to work variable shifts and weekends to support the needs of our Members across multiple time zones (Call Center hours are 8am-9pm 5-7 days/week depending on volume and time of year)</li><li>Bilingual in English and either Creole or Spanish is a plus (but not required)</li><li>You have a minimum of 3 years of experience in a customer- serving atmosphere</li><li>The ability to comfortably multi- task: you’ll be listening, talking and typing all at the same time</li><li>You’re a great team member with a can-do attitude; you’re self- reflective</li></ul></div><div><b>#LI-CB1</b></div><div><br></div><div>If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!&nbsp; If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.</div><div><br></div><div><i>Devoted is an equal opportunity employer.&nbsp; We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives.&nbsp;This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.</i></div><div><br></div><div><i>As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</i></div><div><br></div><div><b>COVID-19 Vaccination Requirement:</b>&nbsp;Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.</div>

Member Service Guide - HYBRID - March 2022 Start Date.

<div><b>A bit about us:&nbsp;</b></div><div><br></div><div>We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.&nbsp;</div><div><br></div><div><b>Why Devoted: </b></div><div>Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. </div><div><br></div><div><b>A bit more about this role: </b></div><div><br></div><div>Located in our beautiful Corporate Offices in the historic Watch Factory Building in Waltham MA, our <b>Bilingual (Eng/Spanish) Member Service Guides</b> at Devoted Health have the opportunity to make a difference every single day in the complex world of health care. You will be a navigator <b>within our Call Centers </b>to support both our English-speaking and Spanish-speaking Members in healthcare. You will be responsible to provide caring accurate guidance&nbsp;in the complex world of health care. The type of care and guidance you would give to your own family member. You will learn deep knowledge about the benefits we’ll offer and be able to explain them to our members. You will work with a team that includes doctors and nurses (Clinical Guides) so that you can seamlessly help members with service and clinical questions. We’ll ask you to take the extra time to make sure our members know what’s available to them; at the same time you’ll learn what is important to them so you can help them even more. You will have a keen ear in listening for the opportunity to help them above and beyond the initial reason for their call. A Guide actively listens to members, sees opportunity in the unexpected, responds appropriately, and creates a caring atmosphere for our members. &nbsp;</div><div><br></div><div><b>Once we are cleared to safely return to our offices post-Covid, this position can be a mix of both in-office and remote work (work from home).</b></div><h3>Responsibilities will include:</h3><div><ul><li>Engaging with members, utilizing technology and data to better understand their needs </li><li>Developing a solid understanding of our benefit offerings in order to investigate and resolve member questions</li><li>Breaking down complex health care information so it is clear to our members</li><li>Supporting members in finding a physician or specialist that's aligned with their values and preferences</li><li>Documenting accurate information about member needs in our system</li><li>Listening to members and identifying instances when higher levels of support through our clinical partners is needed</li><li>Assisting members in optimizing their benefit usage </li></ul></div><h3>Attributes to success:</h3><div><ul><li>A strong desire to improve the health care experience: you love to serve and make a difference </li><li>Proven success in building relationships and trust</li><li>The ability to adjust your tone and approach to different people</li><li>The ability to break down and articulate complex information in simple terms </li><li>Comfort working in a dynamic startup environment</li><li>Adaptability; processes and workflows may change as we look to improve both the member experience and your experience as a Guide</li><li>Being able to balance building a relationship with our members and supporting the business </li></ul></div><h3>Desired skills and experience:</h3><div><ul><li><b>Fluent in both English and Spanish (in both written and oral communication)</b></li><li><b>Must be commutable to our Waltham, MA office post-Covid</b></li><li>Ability to work variable shifts and weekends to support the needs of our Members across multiple time zones (Call Center hours are 8am-9pm 5-7 days/week depending on volume and time of year)</li><li>You have a minimum of 3 years of experience in a customer- serving atmosphere</li><li>The ability to comfortably multi-task: you’ll be listening, talking and typing all at the same time</li><li>You’re a great team member with a can-do attitude; you’re self- reflective </li></ul></div><div><b>#LI-CB1</b></div><div><br></div><div>If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!&nbsp; If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.</div><div><br></div><div><i>Devoted is an equal opportunity employer.&nbsp; We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives.&nbsp;This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.</i></div><div><br></div><div><i>As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</i></div><div><br></div><div><b>COVID-19 Vaccination Requirement:</b>&nbsp;Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.</div>

Bilingual Member Service Guide- HYBRID - March 2022 Start Date.

<div><b>A bit about us:&nbsp;</b></div><div><br></div><div>We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.&nbsp;</div><div><br></div><div><b>Why Devoted: </b></div><div>Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. </div><div><br></div><div><b>A bit more about this role: </b></div><div><br></div><div>Located on the beautiful Pineland Farms Campus in New Gloucester Maine, our <b>Bilingual (Eng/Spanish) Member Service Guides</b> at Devoted Health have the opportunity to make a difference every single day in the complex world of health care. You will be a navigator <b>within our Call Centers </b>to support both our English-speaking and Spanish-speaking Members in healthcare. You will be responsible to provide caring accurate guidance&nbsp;in the complex world of health care. The type of care and guidance you would give to your own family member. You will learn deep knowledge about the benefits we’ll offer and be able to explain them to our members. You will work with a team that includes doctors and nurses (Clinical Guides) so that you can seamlessly help members with service and clinical questions. We’ll ask you to take the extra time to make sure our members know what’s available to them; at the same time you’ll learn what is important to them so you can help them even more. You will have a keen ear in listening for the opportunity to help them above and beyond the initial reason for their call. A Guide actively listens to members, sees opportunity in the unexpected, responds appropriately, and creates a caring atmosphere for our members. &nbsp;</div><div><br></div><div><b>Once we are cleared to safely return to our offices post-Covid, this position can be a mix of both in-office and remote work (work from home).</b></div><h3>Responsibilities will include:</h3><div><ul><li>Engaging with members, utilizing technology and data to better understand their needs </li><li>Developing a solid understanding of our benefit offerings in order to investigate and resolve member questions</li><li>Breaking down complex health care information so it is clear to our members</li><li>Supporting members in finding a physician or specialist that's aligned with their values and preferences</li><li>Documenting accurate information about member needs in our system</li><li>Listening to members and identifying instances when higher levels of support through our clinical partners is needed</li><li>Assisting members in optimizing their benefit usage </li></ul></div><h3>Attributes to success:</h3><div><ul><li>A strong desire to improve the health care experience: you love to serve and make a difference </li><li>Proven success in building relationships and trust</li><li>The ability to adjust your tone and approach to different people</li><li>The ability to break down and articulate complex information in simple terms </li><li>Comfort working in a dynamic startup environment</li><li>Adaptability; processes and workflows may change as we look to improve both the member experience and your experience as a Guide</li><li>Being able to balance building a relationship with our members and supporting the business </li></ul></div><h3>Desired skills and experience:</h3><div><ul><li><b>Fluent in both English and Spanish (in both written and oral communication)</b></li><li><b>Must be commutable to our New Gloucester, Maine office post-Covid</b></li><li>Ability to work variable shifts and weekends to support the needs of our Members across multiple time zones (Call Center hours are 8am-9pm 5-7 days/week depending on volume and time of year)</li><li>You have a minimum of 3 years of experience in a customer- serving atmosphere</li><li>The ability to comfortably multi-task: you’ll be listening, talking and typing all at the same time</li><li>You’re a great team member with a can-do attitude; you’re self- reflective </li><div><br></div><div>Our ideal Guide is caring, compassionate, solutions-oriented, and exudes enthusiasm in providing an outstanding experience for Devoted Health’s members.</div></ul></div><div>Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.</div><div><br></div><div><b>#LI-CB1</b></div><div><br></div><div>If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!&nbsp; If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.</div><div><br></div><div><i>Devoted is an equal opportunity employer.&nbsp; We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives.&nbsp;This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.</i></div><div><br></div><div><i>As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</i></div><div><br></div><div><b>COVID-19 Vaccination Requirement:</b>&nbsp;Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.</div>

Bilingual Member Service Guide - HYBRID - March 2022 Start Date.

<div><b>A bit about us:&nbsp;</b></div><div><br></div><div>We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.&nbsp;</div><div><br></div><div><b>Why Devoted: </b></div><div>Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. </div><div><br></div><div><b>A bit more about this role: </b></div><div><br></div><div>Located in our new Corporate Office in the Promenade Corporate Center in Scottsdale AZ<b>&nbsp;</b>our <b>Bilingual (Eng/Spanish) Member Service Guides</b> at Devoted Health have the opportunity to make a difference every single day in the complex world of health care. You will be a navigator <b>within our Call Centers</b> to support both our English-speaking and Spanish-speaking Members in healthcare. You will be responsible to provide caring accurate guidance&nbsp;in the complex world of health care. The type of care and guidance you would give to your own family member. You will learn deep knowledge about the benefits we’ll offer and be able to explain them to our members. You will work with a team that includes doctors and nurses (Clinical Guides) so that you can seamlessly help members with service and clinical questions. We’ll ask you to take the extra time to make sure our members know what’s available to them; at the same time you’ll learn what is important to them so you can help them even more. You will have a keen ear in listening for the opportunity to help them above and beyond the initial reason for their call. A Guide actively listens to members, sees opportunity in the unexpected, responds appropriately, and creates a caring atmosphere for our members. &nbsp;</div><div><br></div><div><b>Once we are cleared to safely return to our offices post-Covid, this position can be a mix of both in-office and remote work (work from home).</b></div><h3>Responsibilities will include:</h3><div><ul><li>Engaging with members, utilizing technology and data to better understand their needs </li><li>Developing a solid understanding of our benefit offerings in order to investigate and resolve member questions</li><li>Breaking down complex health care information so it is clear to our members</li><li>Supporting members in finding a physician or specialist that's aligned with their values and preferences</li><li>Documenting accurate information about member needs in our system</li><li>Listening to members and identifying instances when higher levels of support through our clinical partners is needed</li><li>Assisting members in optimizing their benefit usage </li></ul></div><h3>Attributes to success:</h3><div><ul><li>A strong desire to improve the health care experience: you love to serve and make a difference </li><li>Proven success in building relationships and trust</li><li>The ability to adjust your tone and approach to different people</li><li>The ability to break down and articulate complex information in simple terms </li><li>Comfort working in a dynamic startup environment</li><li>Adaptability; processes and workflows may change as we look to improve both the member experience and your experience as a Guide</li><li>Being able to balance building a relationship with our members and supporting the business </li></ul></div><h3>Desired skills and experience:</h3><div><ul><li><b>Fluent in both English and Spanish (in both written and oral communication)</b></li><li><b>Must be commutable to our Scottsdale, AZ office post-Covid</b></li><li>Ability to work variable shifts and weekends to support the needs of our Members across multiple time zones (AZ Call Center hours are 5AM - 8PM Mon-Fri, 5AM-5PM Sat 5-7 days/week depending on volume and time of year)</li><li>You have a minimum of 3 years of experience in a customer- serving atmosphere</li><li>The ability to comfortably multi-task: you’ll be listening, talking and typing all at the same time</li><li>You’re a great team member with a can-do attitude; you’re self- reflective </li></ul></div><div>Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you. </div><div><br></div><div>#LI-CB1</div><div><br></div><div>If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!&nbsp; If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.</div><div><br></div><div><i>Devoted is an equal opportunity employer.&nbsp; We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives.&nbsp;This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.</i></div><div><br></div><div><i>As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</i></div><div><br></div><div><b>COVID-19 Vaccination Requirement:</b>&nbsp;Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.</div>

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