Remote Jobs at DrChrono

This Year

Account Management Team Lead
saas healthcare Mar 20
DrChrono is at the forefront of a healthcare and technology transformation, and we’re building the best Sales team in the world. With a best-in-class medical platform that doctors, medical professionals, partners, and patients love to use, DrChrono is the ultimate work environment for talented, driven sales professionals. 

As the Director of Account Management, you will lead our growing account management team in Baltimore, Sunnyvale, and our blossoming remote workforce. You will provide the vision and leadership that will inspire your team as the company continues to scale. You will own client retention, renewals, and upsell opportunities, and you will be a key member of DrChrono’s growth organization as you lead your team to consistently exceed goals.

You will lead a team of six Account Managers.

In this role, you will...

  • Lead, mentor, and manage 6 Account Managers
  • Become a DrChrono product expert and learn to masterfully demonstrate the entire DrChrono platform from the Patient Portal through the iPad EHR
  • Act as client contact for escalated issue resolution
  • Ability to lead from the front to handle numerous accounts concurrently, producing and communicating accurate forecast reports
  • Build on an established culture of hard work, energy, fun, positivity, and accountability
  • Analyze reporting of revenue and performance statistics, identifying opportunities and growth plans
  • Develop, plan, monitor, train and manage all account initiatives
  • Identify “best practices, solutions, and automation processes” that would enable DrChrono to scale across all accounts

You have...

  • 3+ years of Sales or Account Management experience at a SaaS company with responsibility of production for a small team
  • Experience mentoring and training junior and senior team members on sales and relationship management techniques
  • Experience building and leading high performing Account Management teams at a SaaS company
  • Been responsible for both customer retention and upselling to an installed base of accounts
  • A passion for healthcare and an entrepreneurial spirit
  • Experience interacting with Implementation, Engineering, Support and Sales Teams
  • Proficiency with customer success tools & software (Zendesk, Salesforce, Gainsight, Totango, jira, etc)
  • Knowledge of the healthcare industry, and medical billing, and RCM is a plus!
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Account Management Team Lead
saas healthcare Mar 20
DrChrono is at the forefront of a healthcare and technology transformation, and we’re building the best Sales team in the world. With a best-in-class medical platform that doctors, medical professionals, partners, and patients love to use, DrChrono is the ultimate work environment for talented, driven sales professionals. 

As the Director of Account Management, you will lead our growing account management team in Baltimore, Sunnyvale, and our blossoming remote workforce. You will provide the vision and leadership that will inspire your team as the company continues to scale. You will own client retention, renewals, and upsell opportunities, and you will be a key member of DrChrono’s growth organization as you lead your team to consistently exceed goals.

You will lead a team of six Account Managers.

In this role, you will...

  • Lead, mentor, and manage 6 Account Managers
  • Become a DrChrono product expert and learn to masterfully demonstrate the entire DrChrono platform from the Patient Portal through the iPad EHR
  • Act as client contact for escalated issue resolution
  • Ability to lead from the front to handle numerous accounts concurrently, producing and communicating accurate forecast reports
  • Build on an established culture of hard work, energy, fun, positivity, and accountability
  • Analyze reporting of revenue and performance statistics, identifying opportunities and growth plans
  • Develop, plan, monitor, train and manage all account initiatives
  • Identify “best practices, solutions, and automation processes” that would enable DrChrono to scale across all accounts

You have...

  • 3+ years of Sales or Account Management experience at a SaaS company with responsibility of production for a small team
  • Experience mentoring and training junior and senior team members on sales and relationship management techniques
  • Experience building and leading high performing Account Management teams at a SaaS company
  • Been responsible for both customer retention and upselling to an installed base of accounts
  • A passion for healthcare and an entrepreneurial spirit
  • Experience interacting with Implementation, Engineering, Support and Sales Teams
  • Proficiency with customer success tools & software (Zendesk, Salesforce, Gainsight, Totango, jira, etc)
  • Knowledge of the healthcare industry, and medical billing, and RCM is a plus!
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Software Engineer Manager - Remote
manager java python ruby saas testing Mar 19
DrChrono’s mission is to create a world where healthcare providers can completely run their entire medical practice on their mobile device. As we grow to achieve that mission, we’re looking to add a highly technical, hands-on, and mission-driven manager to lead our engineering efforts. This role will report directly to the VP of Software Engineering.

A critical aspect of this role is the ability to remain a strong hands-on technologist while also being able to offer support, insight, coaching, and proactively surface ideas and concerns of your direct reports. Strong time-management skills and experience in highly autonomous roles is critical. As a leader, you are highly-accountable with strong interpersonal skills in working with Engineers, RCM Operation leaders, Vendors and Customers. You function effectively in a busy environment with little or no supervision and are comfortable making independent decisions.

In this role you will...

  • Work across Software Engineering to build relationships with other teams. Use their feedback and understand their goals to build and prioritize a roadmap for your org.
  • With the help of your team members, educate Software Engineering on best practices for testing, deploying, and developing code. Encourage and enforce the right behaviors to ensure we continue to ship quickly without compromising production stability.
  • Mentor and guide the professional and technical development of your team members. Help develop their careers, and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals.
  • Define the platform pieces required to organize information at scale
  • Drive the right technology choices (e.g. languages, libraries, frameworks)
  • Lay out the technology architecture for both immediate and long term growth
  • Take appropriate risks for technical debt and define a clear strategy for paying it down
  • Work closely with the drchrono recruiting team to hire high potential candidates from diverse backgrounds
  • Ensure that the team understands the “why” behind drchrono’s plans, and are inspired to realize the company's vision

Requirements

  • You have 5+ years of relevant engineering work experience and 2+ hands-on technical management experience.
  • You have experience leading managers and engineers at all levels, and you’re skilled at guiding them through their career development.
  • You have a technical background and are able to contribute to planning and design discussions.
  • You are familiar with our tech stack including Python/Django (preferred), Ruby on Rails, Java, C++ etc. Experience in one or more of front-end Web technologies including React, Elm, Angular.js, Node.js, Backbone.js.
  • You have implemented organizational processes to that make sure that the team deliver on their accountabilities.
  • You think strategically and can develop process, tools and frameworks that help ensure effectiveness across a variety of stakeholders.
  • You know how to create organizational alignment. You know how to get your entire team working towards the same vision while still understanding their unique role in delivering upon "the game plan"
  • You've worked on large-scale SaaS products and can rapidly familiarize yourself with complex products.
  • You have a strong focus on metrics and know how to measure the health of engineering teams.
  • You believe in building both teams and products that scale.
  • You enjoy working in a collaborative environment, and you’re committed to driving projects to completion.
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Payroll & HR Compliance Consultant
testing finance Mar 04
DrChrono’s Finance & People Leaders are excited to find a partner to assist with Payroll and HR Compliance. We are searching for an enthusiastic and confident partner to help scale our People Finance Operations. We are passionate about using technology to automate processes, using data to drive decisions, and supporting our team through any challenges that come their way. If you have a passion for helping organizations scale, previous experience with ADP Payroll, and stay up to date on HR Compliance across multiple states, this role will be an excellent fit for you. We are looking for someone to join us part-time and would be open to remote work and accommodate a flexible schedule. 

Our team just made the transition from a PEO HR Payroll Model to managing these processes in house. While we are thrilled to have the chance to scale our operations through the use of better software and process automation, we still have a ways to go in our journey. We recently partnered with a great team of consultants who supported us through the process of implementing ADP WorkforceNow, ADP Retirement Services, and integrating ADP with our Benefits Provider Sequoia Tech. There’s still some work to be done to smooth things out, and we hope to find someone who solves problems through automation and relies heavily on technology to do the heavy lifting on any project. 

This job provides a unique opportunity to partner with two stellar leaders at DrChrono. You would be working closely with our Financial Controller and Senior Director of People, who both play a meaningful role in scaling our processes by leveraging their complementary strengths. We’d welcome a teammate who would be comfortable working with two leaders to support their overlapping projects in Payroll, HR Compliance, and Benefits. Together it’s our mission to support the team by putting DrChrono’s employee’s physical, mental, and financial wellness first. If you are as passionate about helping others as we are, you’ll fit right in!

In this role, you will:

  • Support and run successful semi-monthly payroll cycles through ADP. 
  • Automate payroll approvals and train our managers at DrChrono on new processes within ADP.
  • Administer our human resources policies and procedures for leave of absences, time off, and other circumstances that intersect with payroll. 
  • Keep tabs on all of our benefits programs that overlap payroll (FSAs, Navia, Kinside, Sequoia Tech, ADP 401k) 
  • Ensure our HR programs and services comply with established policies and procedures and state/federal laws and regulations.
  • Prepare and maintain reports related to specific People-Finance projects
  • Enhance and maintain compensation plans for all employees that receive variable compensation.
  • Maintain accurate HRIS records to ensure proper payroll procedures.
  • Calculate the sales team’s commission and help find a way to automate this. 
  • Developing methods for compiling and analyzing data for reports and special projects.
  • Investigate and resolve any benefits or taxation issues relating to payroll.
  • Conducting audits of People-Finance activities to ensure compliance.
  • Advocate for our employees and advise them on how they can maximize the use of their benefits. 

You have:

  • Experience consulting or contracting with company’s to support their Payroll & HR Processes.
  • Incredible expertise with payroll solutions. You’ve worked with ADP before can help in testing and configuring our payroll solution plan.
  • A strong ability to work with cross-functional teams. You are comfortable working closely with two leaders and excited to work with two teams.   
  • An advanced ability to solve problems with technology and streamline complex payroll processes.
  • Superior self-reliance and will thrive in an environment built on trust, empowerment, and accountability. You can handle a wide latitude of responsibility and are comfortable working through tough situations.  
  • Robust relationship-building techniques and a passion for advocating for the needs of our employees.  
  • An eye for automating processes to reliably support large payroll transactions.
  • Empathy for those around you and an instinctual ability to proactively support those who need it.
  • Experience collaborating remotely with team members. We use Zoom meetings to get a lot of work done together, no matter where we are in the country. 
  • A desire to learn new things and innovate in the work you do. 

Perks to this partnership:

  • Part-time Contract work and a flexible schedule.
  • Flexibility around consultant rate
  • Top of the line tools and technology to empower you in your work.
  • An opportunity to partner with a team that’s making a difference in healthcare.
  • Exciting challenges in a dynamic work environment where no two days are the same.
  • Two Supportive Leaders with unique strengths that can support you through any roadblock you might face.
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EHR Inside Sales Representative - Remote
saas cloud healthcare Feb 27
As an EHR Sales Account Executive, you will be responsible for selling the value proposition for all of drchrono’s healthcare solutions for an assigned territory. An EHR Sales Account Executive is expected to foster effective relationships with clients, with experience working in the healthcare environment to deliver comprehensive solutions.  The critical aspects of this job are to manage customer relationships, expectations, customer business assessment, risk analysis and customer satisfaction.

In this role you will...

  • Become a drchrono product expert and learn to masterfully demonstrate the entire drchrono platform from Patient portal through the iPad EHR
  • Work closely with prospective physician offices to drive their interest in the product and RCM services
  • Excel with prospecting, lead generation and marketing activities by using telephone, on-line presentations, webinars, e-mail interaction and conference participation
  • Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction.
  • Be held to a quota based on $MRR from closed deals. You have no cap so it’s ok to exceed quota every month by mastering our value proposition and sales process.
  • Maintain laser-like focus on the management of your sales pipeline using Salesforce CRM and take advantage of all the expertise that will surround you.
  • Serve as a role model and mentor for new team members and help them achieve success
  • Send out world-class proposals and getting back signed contracts
  • Use the latest and greatest technology to get your job done; including Docusign, MS Office, Keynote, and Zoom meeting

You have...

  • 5+ sales experience selling SaaS platforms, cloud based solutions, and/or healthcare technology
  • 2+ years of Salesforce.com experience
  • Continuous, substantial, and demonstrable success in sales
  • Ambition to go above and beyond in all you do
  • Superior verbal and written communication skills
  • A college degree or equivalent business experience
  • A passion for the healthcare
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Software Engineer - Python/Django
python javascript html machine learning saas backend Oct 30 2019
If revolutionizing healthcare excites you, join our growing team and help us achieve our mission to build better software for doctors and patients and improve healthcare for all. drchrono was founded and is led by two software engineers, Michael Nusimow and Daniel Kivatinos. Unlike other healthcare companies, our company is built from the ground up to address modern healthcare through technology and innovation.  We believe in open APIs and being part of an open ecosystem.  

We are a YCombinator funded Silicon Valley startup working out of the chronoplex in Sunnyvale, CA and Hunt Valley, Maryland. Since our inception, we have attracted over 100k physicians, 10 million patients, and have been to the White House to discuss how technology can solve healthcare problems as part of the Obama Administration’s Precision Medicine Initiative . So far we’ve booked 20+ million patient appointments and processed 1.5 billion dollars in medical billing per year.  drchrono is ranked by INC 500 as one of the fastest growing private companies in America.  We are an official Apple Mobility Partner with our industry leading EHR (Electronic Health Records)  iPad app.

Silicon Valley Business Journal designated drchrono as one of the fastest growing private companies and was voted the #1 mobile Electronic Health Record 5 years in a row by Black Book Rankings.

drchrono Engineering team plays a critical role delivering innovative products from inception to mass adoption.  You’ll be able to use your expertise and creative talents to build things working closely with product, design, and other departments.  We have the mind and soul of SaaS startup and you’ll be able to build world class software that delights users and can scale to millions of people. The ideal candidate will be comfortable in a fluid start-up environment and will bring an energetic, fun and creative approach to their work. You could be an experienced engineer or a recent graduate eager to learn and get involved at all stages of the development lifecycle.

In this role, you will...

  • Manage and enhance the billing tools within our product.
  • Innovate and drive improvements to the billing product with a focus on feature development, client customization and code refactoring .
  • Work and communicate regularly with our Quality Assurance and RCM team.
  • Maintain and support data pipeline, warehouse, and analytics.
  • Conduct software testing and troubleshooting.

Some projects you may be apart of...

  • Assess, monitor and improve integrations with third party vendors.
  • Have the opportunity to solve complex problems regarding medical billing requirements for both doctors and billing vendors
  • Increase efficiency and develop best practices to help us build a scalable billing platform that help doctors run their practice more efficiently .
  • Leveraging AI & machine learning to enhance our billing accuracy and reduce the billing claim rejection. We are excited to use data to help improve our processes.
  • Learn commonly used CPT codes for different types of doctors and different types of ailments (icd10/ icd9/ SNOMED). Learning an optimized fee schedule (preference list of billing codes with associated billing amounts) will help new doctors setup a practice and help others improve their current billing codes to get more payment from insurance.
  • Predict whether a claim will get accepted or rejected or denied. Make suggestions for a claim to: Improve its chances for getting accepted and increase revenue for the doctor from the claim.

You have...

  • Experience writing production backend code in Python (preferably Django).
  • Experience in writing scalable and maintainable software.
  • Demonstrated understanding of front-end technologies, including modern Javascript using AngularJS, HTML and CSS.
  • Bachelor’s degree in Computer or Software Engineering.
  • An analytical mindset in a problem-solving, results-oriented environment.
  • Clear communication skills when it comes to reporting needs and answering technical and service questions.
  • A passion for using the latest advancements in tech to fix the healthcare industry.

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QA Lead
qa python testing design y-combinator Oct 29 2019
The QA lead will examine, validate and test our products and services to ensure that they are of high-quality and scalable. This role will define the testing processes, release management strategy, performance monitoring strategy, automation strategy for the team and lead the development of the team’s Automation Framework.

This is a lead position and an exciting opportunity to set up DrChrono’s QA Automation strategy and execution. You are willing to quickly learn new domain, technical areas with and be flexible and able to overcome obstacles. 

In this role you will...

  • Provide leadership in Release Testing, defining the automation methodologies, strategies, standards, tools, best practices for automation processes.
  • Participate in Product Development activities and assure quality of features 
  • Analyze existing features that may lack formal technical requirements and develop full test strategies, test cases and test executions.
  • Define architecture, design, and implementation of the QA Automation contribute of automation test-suite
  • Design, automate, and execute testsBug tracking, Reporting and drive increased test automation coverage in all product areas
  • Design and code review automation tests and automation scripts
  • Lead and own test deliverables from QA team members
  • Create, advocate and coach test automation best practices to team members
  • Coordinate with Dev Engineers, Product Managers, VP and external stakeholders

You have...

  • Experience writing automation and performance testing code in Python (using Testing frameworks like Selenium, PyTest, etc.)
  • Experience in different methods of testing - Regression, Acceptance, Performance, etc.
  • Experience with performance measures for responsiveness, bandwidth, memory, CPU, and accuracy
  • Integrate with existing infrastructure to develop/maintain a continuous build and test cycle.
  • Experience in troubleshooting product bugs, conducting root cause analysis, working closely with software developers, bug reporting
  • Experience with CircleCI, Jenkins or other CI software
  • Experience with Github or other source control tools and good understanding of Version control, merging, branching
  • Experience with Agile methodology
  • Solid knowledge of SQL and scripting
  • Ability to communicate effectively in writing, over the telephone, and in person.
  • Self-motivated and able to work without close supervision
  • Ability to multitask and adjust priorities in a busy and changing work environment
  • Strong leadership, team development and business skills.

In your first 30 day, you will...

  • Understand internal processes and collaborate with product, design, and engineering teams, using agile principles to deliver products that drive meaningful health outcomes
  • Spend time with our Engineers, QA members, Product Managers, AMs, customers and users to understand their pain points and help inform our product strategy
  • Become an expert on our existing product, understanding our target customers and key market differentiators

In your first 60 days, you will...

  • Manage the quality test lifecycle from ideation to launch, working closely with design and engineering to deliver quality product releases
  • Start actively leading the ongoing projects and setting strategic direction of the QA team

In your first 90 days, you will...

  • Own the vision for QA team, working closely with product and engineering leadership to align product roadmaps with our overall product strategy
  • Collaborate with our Sales, AMs and Customer success teams to ensure successful go-to-market strategies that drive product utilization

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