Your primary responsibility is to provide technical support for the DriveWealth platform - from internal broker-dealer teams using our management dashboard to external partners integrating with our REST APIs. We are seeking someone that has exceptional attention to detail and values simplicity over complexity, both in processes and communication.

Responsibilities:

• Further define and develop enhancements to existing support workflows using ticketing systems and tools.
• Become a key member of a strong Support team, bridging the gap between internal product, engineering, and client facing teams. You'll focus on ensuring a smooth client experience by tackling high priority issues and driving resolution of issues.
• Own technical customer escalations and ensure application stability, including monitoring of partner Slack channels, troubleshooting of issues, and assisting partners in remediation.
• Collect information and document bugs with Engineering for product issues that are impacting internal and external customers.

Required Qualifications

• Experience with modern REST APIs.
• Experience with JIRA Service Desk and Confluence.
• Ability to work shift hours, nights and potentially weekends
• Ability to maintain composure under stressful conditions
• Thoughtful, patient, and direct communicator.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• 5+ years working in software engineering or technical product management at a software company
• Working knowledge of log management and analysis tools such as SumoLogic
• Knowledge of SQL and non-relational databases
• Knowledge of technical microservices architecture
• Knowledge of REST and JSON as well as POSTMAN for testing
• Experience with order/transaction, clearance and settlement processing platforms a plus
• Knowledge of Amazon Web Services (AWS) products
• Scripting experience with language such as Python is a plus

The FrontEnd (JavaScript) Engineering Team works with the Platform and REST API teams to deliver world-class web applications. We seek someone that has an exceptional attention to detail and values simplicity over complexity - both in code and communication. You will be working on customer facing technologies and user interfaces. You should be opinionated about what you build and offer constructive criticism on things you didn’t.

Key Responsibilities

• Collaborate to deliver the best technology solution, responsible for web application design and support and mentoring of our front-end engineers.
• Partner with business and technical leadership to imagine, design, develop, test, and launch web applications
• Be willing to investigate and explore business needs

Qualifications

• 7-10 years experience with JavaScript and a solid understanding of modern JavaScript features found in ES8+
• 2+ years experience with React, Redux, Express, HTML, CSS
• Familiar with test driven development using tools such as Jest and Enzyme
• Experience in developing technical strategy, and the architecture of large front-end solutions
• 5+ years experience of software development and production deployment
• Experience with javascript frameworks such as React
• Will own deliverables for our front-end web apps
• Is detail and results oriented with excellent problem solving abilities.
• Has some familiarity with current development tools such as Jenkins, Git, NPM and YARN

Preferred Qualifications

• 2+ years of financial services experience
• Experience working with API’s
• Proven success in mentoring front-end engineers
• History of delivering customer-driven software products at a high scale in a fast paced, technology first, rapid-growth company
• Has a fun personality, interest in start up environments, and the desire to be a part of the next big thing