Remote Jobs at Kraken Digital Asset Exchange

Last Week

Client Onboarding Specialist - EMEA
crypto Feb 25
About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

About the Role

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends. 


We’re accepting applicants for our Client Onboarding team, which provides first rate customer support to our high volume users and also performs client due diligence. Our team is one of the best in the industry, and we’re looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.

Responsibilities

  • Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients.
  • Conduct client due diligence (KYC/CDD) on new clients. 
  • Research clients using open source research such as government registries, etc.
  • Meet Service Level Agreements (SLA).
  • Coordinate directly with Compliance to obtain relevant KYC requirements.
  • Develop and maintain procedural documentation and training materials in alignment with internal policies.
  • Handle escalated onboarding cases.
  • Participate in projects and any other special tasks assigned, such as automating key processes or leveraging technology solutions where appropriate.

Requirements

  • Strong ownership mentality. 
  • Strong written English communication skills.
  • 2-3 years experience in the financial services or crypto industry.
  • General understanding of KYC requirements
  • Broad understanding of business models and industries and ability to analyze different kinds of businesses, including those in the crypto industry.  Understanding of various corporate structures and beneficial ownership.
  • Critical thinking, problem solving, and research skills. 
  • Strong time management and multitasking skills.
  • Detail oriented.
  • Loves helping people.
  • Fluency with a second language is a plus.
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

Learn more about us:
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Client Onboarding Specialist - APAC
crypto Feb 25
About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

About the Role

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends. 


We’re accepting applicants for our Client Onboarding team, which provides first rate customer support to our high volume users and also performs client due diligence. Our team is one of the best in the industry, and we’re looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.

Responsibilities

  • Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients.
  • Conduct client due diligence (KYC/CDD) on new clients. 
  • Research clients using open source research such as government registries, etc.
  • Meet Service Level Agreements (SLA).
  • Coordinate directly with Compliance to obtain relevant KYC requirements.
  • Develop and maintain procedural documentation and training materials in alignment with internal policies.
  • Handle escalated onboarding cases.
  • Participate in projects and any other special tasks assigned, such as automating key processes or leveraging technology solutions where appropriate.

Requirements

  • Strong ownership mentality. 
  • Strong written English communication skills.
  • 2-3 years experience in the financial services or crypto industry.
  • General understanding of KYC requirements
  • Broad understanding of business models and industries and ability to analyze different kinds of businesses, including those in the crypto industry.  Understanding of various corporate structures and beneficial ownership.
  • Critical thinking, problem solving, and research skills. 
  • Strong time management and multitasking skills.
  • Detail oriented.
  • Loves helping people.
  • Fluency with a second language is a plus.
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

Learn more about us:
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Technical Recruiter
crypto Feb 20
About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

By joining Kraken, you’ll work on the bleeding edge of bitcoin and other digital currencies, and play an important role in helping shape the future of how the world sees and uses money. At Kraken, we constantly push ourselves to think differently and forge new paths in a rapidly growing industry fraught with unexplored territory, which is why Kraken has grown to be among the largest and most successful bitcoin exchanges in the world. If you’re truly interested in pushing the envelope by disrupting an industry that some say cannot be disrupted, then we just might have the job meant for you. Kraken is a place for dreamers and doers - to succeed here, we firmly believe you must possess each in spades. Check out all of our job postings here https://jobs.lever.co/kraken

Our Recruiting team is having a blast while delivering the most sophisticated crypto-trading platform out there. We work in a remote environment, and will be looking for a recruiter who is self-motivated, personable, professional, and positive!  We are committed to building our company, and providing ‘best in class’ experiences to our candidates. Help us continue to define and lead the industry!

Responsibilities

  • Provide full-cycle recruiting on a variety of non-technical and technical roles
  • Source candidates using online tools
  • Occasionally attend networking events, meetups, and conferences
  • Explore creative ways to establish new candidate pools
  • Work closely with other Recruiters, our Recruiting Administrators, and Hiring Managers to develop in-depth understanding of assigned requisitions
  • Partner with hiring managers and the recruiting team to build tailored sourcing strategies for each assigned role
  • Provide regular updates to recruiting team

Requirements

  • 5+ yrs of experience in Full Cycle Recruiting
  • Solid ability to evaluate candidates
  • Hands-on experience with online sourcing tools
  • Experience working at a tech startup and knowledge about cryptocurrencies preferred
  • Familiarity with various Applicant Tracking Systems, preferably Lever
  • Experience working with recruiting agencies preferred
  • Excellent communication, interpersonal and organizational skills
  • Strong decision-making skills
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

Learn more about us:
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This Month

Strategy Manager
manager crypto Feb 18
About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

About the Role
 
*Please note, although this is a remote job, hours of work based on EST*
 
The Business Operations & Strategy team works cross-functionally across the company, focusing on high-impact strategic projects and data analyses. As a Strategy Manager you will be responsible for driving Kraken’s strategy by generating key insights to make critical strategic decisions.
 
You should be an ambitious individual who is excited by the challenge of solving tough, often ambiguous problems in this dynamic space. You should have the capabilities to independently manage projects from end to end without significant support and work cross-functional to get to a recommendation and execute on it.
 
You will be responsible making well-informed recommendations on the difficult questions we face by generating insights from data analysis and other creative means. You will need to communicate your findings and recommendations verbally and in concise, actionable reports. Intellectual curiosity and a desire to learn everything cryptocurrency are a requirement for this role.

Responsibilities

  • Drive and own strategy projects from start to execution
  • Be an integral member of the BizOps & Strategy team in developing the insights needed to chart the strategic direction and priorities of Kraken
  • Structure complex and often ambiguous strategic problems for Kraken’s leadership team
  • Analyze and understand all dimensions of the cryptocurrency ecosystem, and develop perspectives on relationships, opportunities and risks
  • Develop and execute strategic and ambitious analyses to support strategy decision-making and to identify new organic and inorganic growth opportunities
  • Develop metrics, analytics and insights to drive growth in key areas of the business, including pricing, product development, geographic expansion, ancillary services, M&A
  • Conduct impact and ROI analyses to support prioritization of strategic initiatives across all key areas of the business, including sales and marketing, product development, operations, back office, etc.

Qualifications

  • Strong strategic, creative thinking, and analytics skills
  • Experience managing a full project life cycle
  • Ability to analyze large amounts of information and data quickly and effectively to reduce complexity and make actionable recommendations
  • Ability to establish strong working relationships across all levels of management, and to work collaboratively and independently
  • Effective at communicating complex topics and influencing others
  • Creativity, adaptability, tenacity, a sense of urgency and hands-on, roll-up your sleeves work ethic
  • Strong verbal, written and interpersonal communication skills

Minimum Requirements

  • 5-10 years of full-time work experience
  • Interest in crypto and desire to develop expertise in the field
  • Interest in trading and/or exchanges
  • Excellent research and analytical skills, familiarity with PowerPoint/Keynote, and advanced proficiency in Excel
  • Strong teammate that works well with various functions across the organization
  • Self-starter that is capable of pushing forward projects independently
  • Experience in trading, entrepreneurship, strategy consulting, private equity, investment banking, venture capital, or strategy roles in the financial services or technology industries

Nice to have

  • Advanced Excel modeling, experience managing analysts / associates, trading experience, deep crypto industry knowledge
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

Learn more about us:
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eLearning Specialist - AMER / EMEA
crypto Feb 11
About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

We need an eLearning Specialist who has experience developing eLearning courses in eFront. This resource will join the Learning & Development team and work with Subject Matter Experts to define the required learning and implement courses in eFront.

Responsibilities

  • Perform training needs analysis to determine the full scope of training required
  • Determine learning objectives for the training opportunity to meet the needs of the learner and business unit
  • Develop eLearning training modules
  • Determine framework (method of delivery, activities, content, evaluation method) of learning solution to ensure learning objectives are met
  • Identify the detailed content of the program to meet objectives
  • Collaborate with stakeholders and to develop learning solutions that align business needs with training objectives
  • Work with Subject Matter Experts to organize the necessary material into logical educational patterns appropriate for the end users
  • Assist in the administration of the corporate learning management system eFront (LMS)
  • Continuously monitor industry trends, technologies, and standards and be able to research, recommend, and apply new technologies as they emerge
  • Perform other duties as needed

Requirements

  • 4 or more years ( with 2 or more years in a corporate environment) of experience with eLearning and related notions; knowledge of current and emerging eLearning technology and best practices 
  • Worked with eFront LMS and GSuite
  • Familiarity with other LMS a plus
  • Bachelor degree or relevant degree (e.g., Education, Computer Sciences, Multimedia) preferred
  • An eye for visual design and experience developing highly engaging and impactful online learning modules
  • Ability to develop and use various tools to create eLearning training modules
  • Experience in a dynamic, scrappy, startup-like environment preferred
  • Expertise in UI/Screen design for eLearning and strong understanding of design principles
  • Familiar with current/prominent adult learning concepts and principles - Blooms taxonomy
  • Proficiency to manage multiple and competing priorities with strong project management skills, excellent time management skills (i.e., ability to multitask)
  • Ability to respond quickly and effectively within a changing environment, meet deadlines and provide quick turnaround on projects when necessary
  • Aware of industry trends and technological advances; ability to research, present, and use new technologies
  • Detail oriented with strong problem solving, analytical and critical thinking skills
  • Strong verbal and written communication skills
  • Advanced technical skills are preferred
  • A passion & knowledge for crypto
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

Learn more about us:
Share this job:
Account Security Specialist - Client Engagement - Europe
api crypto Feb 10
About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

About the Role

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.

We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.

For this role, we are looking for candidates who have previous experience in a fraud-related field or account security.

Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.

Responsibilities

  • Fraud detection and profiling
  • Perform risk assessments
  • Assisting with developing fraud strategies for current and new markets
  • Analyze customer level information to determine action for both customers and company policy.
  • Create risk-based rules to mitigate emerging fraud trends and monitor performance of same with regard to fraud prevention and customer experience.
  • Provide training and development to internal teams.
  • Continuous review of merchant transaction activity for possible fraudulent activity and reporting appropriately to prevent fraud and risk. 
  • Compiling and implement security measures and fraud prevention strategies and the ability to pick up on irregularities on card transactions.
  • Periodically utilizing e-mail, responding to 20 to 150 client concerns regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other general questions on daily basis
  • Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible, and so on

Requirements

  • Strong written English communication skills (other languages are helpful)
  • Previous experience in a fraud or security related field
  • Security and privacy focused
  • Crypto trading experience, preferably on multiple platforms
  • High output -- metrics-based experience is helpful
  • Able to make quick decisions autonomously
  • Detail oriented
  • Loves helping people
  • Technical background a major plus
  • Experience with Kraken’s API a major plus
  • Fluent in English on a professional level. Fluent in the following languages: Italian
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

Learn more about us:
Share this job:
Account Security Specialist - Client Engagement - Europe
api crypto Feb 10
About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

About the Role

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.

We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.

For this role, we are looking for candidates who have previous experience in a fraud-related field or account security.

Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.

Responsibilities

  • Fraud detection and profiling
  • Perform risk assessments
  • Assisting with developing fraud strategies for current and new markets
  • Analyze customer level information to determine action for both customers and company policy.
  • Create risk-based rules to mitigate emerging fraud trends and monitor performance of same with regard to fraud prevention and customer experience.
  • Provide training and development to internal teams.
  • Continuous review of merchant transaction activity for possible fraudulent activity and reporting appropriately to prevent fraud and risk. 
  • Compiling and implement security measures and fraud prevention strategies and the ability to pick up on irregularities on card transactions.
  • Periodically utilizing e-mail, responding to 20 to 150 client concerns regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other general questions on daily basis
  • Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible, and so on

Requirements

  • Strong written English communication skills (other languages are helpful)
  • Previous experience in a fraud or security related field
  • Security and privacy focused
  • Crypto trading experience, preferably on multiple platforms
  • High output -- metrics-based experience is helpful
  • Able to make quick decisions autonomously
  • Detail oriented
  • Loves helping people
  • Technical background a major plus
  • Experience with Kraken’s API a major plus
  • Fluent in English on a professional level. Fluent in the following languages: French
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

Learn more about us:
Share this job:
Client Engagement Specialist - USA
api crypto Feb 07
About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!


About the Role

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.

We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.

Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.



Responsibilities

  • Utilizing both e-mail and live chat, responding to 20 to 150 client requests regarding trading (explaining margin, answering questions about order execution), digital asset transfers (looking at block explorers, answering questions about bitcoin transactions), and other general questions on daily basis
  • Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible, and so on

Requirements

  • Strong written English communication skills (other languages are helpful)
  • Crypto trading experience, preferably on multiple platforms
  • High output -- metrics-based experience is helpful
  • Able to make quick decisions autonomously
  • Security and privacy focused
  • Detail oriented
  • Loves helping people
  • Technical background a major plus
  • Experience with Kraken’s API a major plus
  • Fluent in English on a professional level.

Bonus Skill

  • Fluent in one of the following languages: Spanish, French, Portuguese, Italian, Russian, Turkish, Chinese, Japanese, Korean.
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

Learn more about us:
Share this job:
Fiat Funding Specialist - The Americas
crypto Jan 29
About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

About the Role

 This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends. 

We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.

Responsibilities

  • Utilizing both e-mail and live chat, responding to 20 to 150 client requests regarding payments and other general questions on a daily basis
  • Manage the queue workforce
  • Meet Service Level Agreements (SLA)
  • Utilize Key Performance Indicators (KPI)
  • Monitor technical issues
  • Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed quickly
  • Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible.

Requirements

  • Strong written English communication skills (other languages are helpful)
  • Security and privacy focused
  • Past experience in payment processing
  • Ability to learn new software quickly
  • High output -- metrics-based experience is good
  • Able to make quick decisions autonomously
  • Detail oriented
  • Loves helping people
  • Able to create excel formulas and execute simple scripts
  • Technical background
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

Learn more about us:
Share this job: