Remote Jobs at Loom

Last Week

Android Engineer
Loom  
android May 07
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About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 10M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
Loom changed the way teams collaborate by introducing the fastest video messaging platform for work. Loom's mobile team is responsible for taking this quick and seamless experience we've developed for desktop and making it available to all users, wherever they may be.

Working on an instant video product presents countless exciting challenges to mobile clients making this role well-suited to curious and resourceful engineers eager to open black boxes and learn on the fly. As a team, we exhibit ownership by working on all parts of the app and actively encourage digging into the unfamiliar. This ownership extends outside of just our application code as well team members help shape our roadmap, drive decisions around the technology stack, and propose new processes to help us do our best work together.

Your Responsibilities:

  • Work closely with our engineering, product, and design team to craft polished, highly performant interfaces and best-in-class video recording and playback experiences.
  • Drive initiatives to continuously improve the reliability and performance of our application -- from the UI layer down to the video processing pipeline
  • Maintain and improve internal tools in processes. For example, analyzing our CI/CD systems and finding ways to improve our build times.

Your Success at Loom:

  • One month: You have familiarized yourself with the team and UI layer of our Android codebase, fixed some bugs, and shipped a minor feature to production.
  • Three months: You are deeply familiar with our UI and networking architecture. You have begun to understand where it can be improved and pushed for these improvements while shipping new work.
  • Six months: You have worked across most, if not all, systems within our app — everything from debugging video pipeline issues and implementing UI frameworks to improving how we collaborate as a team. You've regularly improved our codebase and processes and helped us ship with velocity.

What We're Looking For:

  • 3+ years experience building native Android applications
  • Experience devloping applications in Kotlin
  • User empathy -- you are passionate about creating delightful experiences that solve real user problems.
  • Experience creating readable, tested, and maintainable code in a team environment
  • Curiosity and a constant desire to learn and improve
  • Experience collaborating closely with design and product teams
  • A strong understanding of concurrency and best practices to support it
  • Dagger, MvRx experience is a plus
Perks at Loom:
Competitive compensation and equity package
99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
Healthcare reimbursement (for International employees)
Life, AD&D, Short and Long Term Disability Insurance
401(k) with 4% company matching
Professional development reimbursement
Mental health and wellness reimbursement
Gym reimbursement
Unlimited PTO
Paid parental leave
Remote work opportunities
Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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This Month

Senior Manager, Performance Marketing
Loom  
senior manager May 03
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About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 10M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
We are in search of a Sr. Manager, Performance Marketing who will serve as the key, foundational team member to helps us build our paid acquisition, website optimization and SEO functions. In this role, you will be tasked with building a robust strategy on how to optimize the above tactics for both a product and sales-led funnel. You will be asked to make decisions on tech, agencies and personnel needed to effectively scale our digital and paid efforts, as well as overseeing the day-to-day execution that drive our KPIs (product sign-ups, website traffic, website conversions, and enterprise ARR).

Responsibilities:

  • Develop and oversee all aspects of our digital marketing tactics including paid acquisition, optimization of the marketing website and SEO strategies to drive our top-of-funnel performance numbers
  • Monitor our paid campaign performance and create clear reporting and update cadences
  • Own the marketing website to continuously test and optimize for improving business KPIs
  • Create our SEO strategy and own point-of-view around site rankings and web traffic
  • Manage external agencies/contractors and create frameworks for ROI and assessing performance
  • Coordinate with our Data Team to evaluate important metrics that affect our website traffic, product sign-ups and target audiences
  • Work cross-functionally with marketing, product and sales to address gaps in our existing digital strategies and identify new areas for growth
  • Manage digital marketing budget across various channels, contractors and technology

What We're Looking For:

  • 5-8 years of Digital Marketing experience including Paid Media, SEO and Website Optimization, preferably at a product-led growth company in SaaS
  • Proficiency in GA, Mode, Hubspot (or comparable Marketing Automation platform) and Salesforce
  • Ability to communicate effectively with stakeholders across the marketing organization
  • Detail-oriented and accurate; enjoys problem solving and being challenged
  • Works well under deadlines, with the ability to identify and communicate issues quickly
  • SQL Skills Preferred
Perks at Loom:
*Competitive compensation and equity package
*99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
*Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
*Healthcare reimbursement (for International employees)
*Life, AD&D, Short and Long Term Disability Insurance
*401(k) with 4% company matching
*Professional development reimbursement
*Mental health and wellness reimbursement
*Gym reimbursement
*Unlimited PTO
*Paid parental leave
*Remote work opportunities
*Home office & technology reimbursement

Loom = Equal Opportunity Employer
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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This Year

People Operations Lead
Loom  
finance Mar 29
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About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 9M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As a People Operations Lead at Loom, you will be the operational backbone of the People team supporting Loommates all over the world. You will manage the systems and processes that are critical to providing a great employee experience. You will be the first point of contact for Loommates globally helping them navigate our various People programs. You will join our growing People team and work closely with partners in Finance, Workplace, IT and Legal.

Responsibilities:

  • Oversee onboarding and offboarding for global employee base
  • Manage our HRIS ensuring data integrity, reporting and record-keeping
  • Develop and maintain documentation for manager and employee self-service
  • Respond and resolve requests from Loommates on all People Programs (Perks & Benefits, Trainings etc.)
  • Create reports, dashboards, and metrics to drive decision-making
  • Assist in audits and compliance reporting
  • Partner with our Payroll team and be the point of contact for submitting any updates (compensation changes, state benefits coordination etc.) ahead of payroll processing

What We're Looking For:

  • 3-5 years of experience in People Operations within a high-growth environment
  • Familiarity with multiple HR areas including HRIS, Payroll, Benefits and Compliance
  • Systems and process orientation with excellent attention to detail
  • Comfort in analyzing data and metrics
  • Empathetic, mature and employee-oriented in communication
  • Experience with distributed and international teams a plus
Perks at Loom:
*Competitive compensation and equity package
*99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
*Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
*Healthcare reimbursement (for International employees)
*Life, AD&D, Short and Long Term Disability Insurance
*401(k) with 4% company matching
*Professional development reimbursement
*Mental health and wellness reimbursement
*Gym reimbursement
*Unlimited PTO
*Paid parental leave
*Remote work opportunities
*Home office & technology reimbursement

Loom = Equal Opportunity Employer
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Staff Product Manager, Platform
Loom  
manager product manager healthcare Mar 17
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About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 9M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
We’re looking for an experienced platform PM who loves working with engineers and influencing teams across the company to build a strong platform. You will identify the largest opportunities, forge and build relationships with external stakeholders, gather requirements, and work closely with engineering to build and maintain SDKs and other technical investments that will serve the entire Loom ecosystem. In this role, you will also be responsible for setting up and leading strong operational practices that support the use of our SDKs. A highly collaborative role, you will work closely with BD, Marketing, Support, Success, and Sales teams.

Your Responsibilities:

  • You’ll develop the product vision, strategy, and roadmap for Loom partners to deploy a suite of Loom SDKs
  • Talk with partners to help define the roadmap and ensure we are building the right stuff
  • Clearly define and communicate product requirements
  • Drive prioritization for new feature development
  • Work cross functionally with Loom's design, engineering, growth, and sales teams to develop concepts and troubleshoot issues
  • Help the team define and track key success metrics
  • Collaborate with marketing on messaging, positioning and GTM plans

What We're Looking For:

  • You believe deeply in the power of video and it's ability to transform communication at work
  • 7+ years of product management experience
  • You have a track record of building platform products at scale that unlock new product features and use cases
  • You know when to use data to guide you and when it's time to go with your gut
  • You're an excellent communicator, both written and verbal
  • You're a natural leader, both of yourself and your team
  • You thrive in an ambiguous environment with a high degree of autonomy

Nice to Have:

  • Computer Science or engineering background
  • Experience with subscription software and freemium products, additional plus if horizontal SaaS
  • Experience at best in class consumer company that created a new communication behavior
  • Experience working in a start-up or similar fast-paced, scrappy environment
  • Technical background or technical fluency
  • Comfortable presenting to large groups of people
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Anaylst, Product
Loom  
senior python data science healthcare Mar 16
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About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 9M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
We’re looking to add a Senior Analyst to our growing Data team to help us measure the impact of product features and experiments, build dashboards to monitor product health and derive user behavior insights that inform product development roadmap and strategy to unlock the next stage of Loom’s growth.

We have rich, complex datasets and our team performs a wide variety of analytical tasks, ranging from designing and evaluating A/B tests,
creating dashboards, crafting complex database queries and ETL pipelines, and ad-hoc analysis. The ideal candidate will be data-driven, intellectually curious, and a clear communicator.

Your Responsibilities:

  • Measure the impact of product features/tests and analyze user behavior that will influence product development and strategy
  • Partner with Product Managers, Designers and Engineers to provide data support through dashboards, user insights and adhoc requests
  • Design and develop core business metrics, create insightful automated dashboards (and the necessary data pipelines) and data visualization to track progress
  • Design and analyze product experiments; communicate results and learnings to the rest of the team.
  • Proactively derive data insights and turn them into product recommendations
  • Develop a thorough understanding of user behavior using large clickstream event data (from web and mobile apps) and explore data to find actionable insights and make product recommendations

What We're Looking For:

  • 5+ years of experience in a data science or analytics role turning data into insights and recommendations
  • Strong analytical and communication skills with the ability to synthesize insights into compelling stories
  • Experience designing, running, and analyzing A/B tests
  • Good product and business sense
  • Proficiency in SQL (Snowflake, Postgres) - able to write structured and efficient queries on large data sets
  • Experience with a Business Intelligence tool (e.g. Tableau or Mode)
  • Experience with a statistical scripting language (e.g. Python or R) is a plus
  • Experience with ETL tools such as Airflow or DBT is a plus
  • A Bachelor’s Degree in a quantitative field or higher.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Staff Product Designer, Platform
Loom  
product design embedded cloud healthcare Feb 23
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About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 9M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

Loom Design:
Design is a vital organization at Loom. By radically improving the experience of recording and sharing quick video messages, we are creating a new and more humane way of communicating at work. This requires us to think big and to discover and explore uncharted territory. That's why we're focused on building a diverse, and resilient design organization, full of talented people who love feedback and collaboration. Loom is a distributed-first workplace: we're hiring the best Designers and Researchers that live and work anywhere in the continental US and Canada. 

The Role:
We're hiring a Staff Product Designer to be the first full-time design hire on our Platform team. This team designs and builds Loom’s embedded video messaging experiences — reaching millions of people inside the products they already use every day for work. You'll lead the design of the end-to-end experience of recording and viewing looms inside Atlassian Cloud, Slack, Figma, and dozens of forthcoming partner integrations. You'll be responsible for advancing the design of Loom chrome extension, in harmony with our desktop and mobile apps, and helping to extend the Loom design system for use with our Software Development Kits. 

Your Responsibilities:

  • Lead the design of recording, playback and sharing for embedded experiences, and collaborate with the desktop and mobile design team for coherence with native experiences
  • Be the first full-time designer on Platform, working alongside an incredibly talented team of Product Management, Engineering and Product Marketing
  • Contribute to and help advance the Lens Design System
  • Collaborate closely with Brand Designers, Researchers and Writers inside the design organization to help make Loom feel like a delightful continuum across every touchpoint of the customer experience
  • Work cross-functionally across the company with Product and Engineering and Product Marketing partners to represent the Design team, with significant contribution to roadmapping, sprint planning, and product and design Slack channels
  • Be a mentor to newer designers and future interns, and help guide the design team's work through your own example and through feedback in critique and design reviews
  • Help recruit and interview new Product Designers, and actively improve our inclusive design hiring process

What We're Looking For:

  • Prior experience in Product Design organizations that have shipped software to users, working closely with Product and Engineering and Product Marketing teammates to develop the strategy and rationale for features
  • An outstanding portfolio, with presentable case studies showcasing a foundation in typography, interaction and visual design, product sense, and idea generation
  • Experience collaborating with a diverse team in a rapid growth environment. Huge plus if you’ve worked with distant teammates and understand the communication patterns of working with highly distributed teams.
  • A learning and growth mindset: Our team size and our design process will evolve and change many times over the next few years. We strive to continuously improve and integrate what we learn — from our work and with each other.
  • Experience with prototyping as a means to explore and convey design solutions
  • Empathy and resilience: empathy for our customers, to build a product and a service they’ll love. Empathy for our coworkers, to build a workplace we’ll love. Resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and your work.
  • Excellent written, verbal, and storytelling skills
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Product Designer, Lifecycle
Loom  
senior product design healthcare Feb 23
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About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 9M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

Loom Design:
Design is a vital organization at Loom. By radically improving the experience of recording and sharing quick video messages, we are creating a new and more humane way of communicating at work. This requires us to think big and to discover and explore uncharted territory. That's why we're focused on building a diverse, and resilient design organization, full of talented people who love feedback and collaboration. Loom is a remote-first company, and Design is no exception: we're hiring the best Designers, Researchers, and Writers from around the world, wherever they are. 

The Role:
We're hiring a Senior Product Designer to help design the future of Loom. Lifecycle Product Designers work on the growth of viewers, creators, and teams — empowering millions of people to communicate faster and more effectively at work. You'll work on things like new user onboarding and team expansion. You'll partner with every product team across Product, Design, and Engineering to help drive activation, engagement, and team expansion.

Your Responsibilities:

  • Design engaging and educational onboarding experiences that give people the confidence, context and understanding to record and share their first Looms
  • Help own and drive our core metrics for activation and engagement
  • Be a key part of a well-rounded team of Design, PM and Engineering
  • Contribute to the Lens Design System
  • Work cross-functionally with Product and Engineering partners to represent the design team, and give feedback in critique, roadmapping, sprint planning, and product and design Slack channels
  • Help recruit and interview new Product Designers, and actively improve our inclusive design hiring process

What We're Looking For:

  • Experience in Product Design organizations that have shipped software to users, working closely with Product and Engineering teammates to develop the strategy and rationale for features
  • A demonstrable facility with data, conducting and measuring product design experiments, and a passion for setting and achieving OKRs and metrics that materially impact the business
  • An outstanding portfolio, with presentable case studies showcasing a foundation in typography, interaction and visual design, product sense, and idea generation
  • A learning and growth mindset: We’re an early-stage startup, and we’re growing quickly. Our team size and our design process will evolve and change many times over the next few years. We strive to continuously improve, iterate, and integrate what we learn — from our work and with each other.
  • Experience with prototyping as a means to explore and convey design solutions
  • Empathy and resilience: empathy for our customers, to build a product and a service they’ll love. Empathy for our coworkers, to build a workplace we’ll love. Resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and your work.
  • Excellent written, verbal, and storytelling skills
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Engineering Manager, Infrastructure
Loom  
senior manager engineering manager aws devops Jan 28
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About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 9M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
Loom makes it simple to create HD video content and have it instantly available to share with anyone in the world. Because of this simplicity, multiple decades' worth of video content is created on Loom every week from people in almost every country around the world, and this growth rate has been rapidly growing. It's vital that Loom continues to be seen as a utility that our users can depend upon. Loom needs to continue to just work. Given the nature of processing video at scale, this is no easy feat and requires being conscious about price, performance, and the evolution of our culture.

As Loom's Sr Engineering Manager of Infrastructure, you will be reporting directly into the VP of Engineering and will have a critical impact at one of the most exciting times in our company's history. The Loom Infrastructure team is responsible for ensuring that Loom is reliable, fast and secure. The customers for this team are the product and data engineering organization as well as the foundation team itself. They are responsible for ensuring that the Loom service can scale reliably and in a performant manner to support the needs of our customers. They are also responsible for building the shared tooling, system configuration and automation and process to manage, change and monitor the system and keep that within the availability and compliance commitments we make to our customers.

Read more about our CTO's vision for our infrastructure here.

Your Responsibilities

  • Lead our Infrastructure Team (Developer Tooling, Security & Compliance, SRE) and ensure major initiatives and execution is predictable, reliable and sustainable
  • You will help pair and brainstorm with engineers on architectural and technical topics
  • Grow and inspire our entire engineering team, leveling up their awareness and understanding of reliability, velocity and security
  • Develop and own our security and compliance roadmap alongside our CTO, VPE, and Security team members
  • Orchestrate efforts alongside our VPE and CTO to ensure our infrastructure meets regulatory requirements necessary to bring on enterprise clients
  • Develop our DevOps and tooling roadmap
  • Help architect and ensure the success of major foundation infrastructure initiatives ranging from migrating CDN providers to transitioning us to multi-cloud

What We're Looking For:

  • Managed a team of 10 or more engineers directly including managers
  • 6+ years of professional experience with DevOps/Systems Engineering/Reliability
  • 4+ years of management experience
  • Fluency of working with AWS in production at scale (or commensurate experience)
  • Experience creating and growing high-performing teams, including senior leads and managers
  • Experience with security and privacy standards (SOC2, GDPR, etc.)
  • Passion for unlocking developer efficiency through shared tooling and services
  • Experience driving initiatives that improve the security of our services and protect our user's privacy

Nice to Have:

  • Experience working with Kubernetes and Terraform
  • Managed remote engineers across multiple timezones
  • Experience working in a start-up or similar fast-paced, high growth environment
  • Experience working with or influence a culture of observability driven development
  • Experience scaling video infrastructure, including transcoding (compute-bound) or content delivery (memory and network throughput-bound) services
  • Experience with Node.js
Perks at Loom:
Competitive compensation and equity package
99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
Healthcare reimbursement (for International employees)
Life, AD&D, Short and Long Term Disability Insurance
Long-term disability insurance
401(k) with 4% company matching
Professional development reimbursement
Mental health and wellness reimbursement
Gym reimbursement
Unlimited PTO
Paid parental leave
Remote work opportunities
Home office & technology reimbursement

Loom = Equal Opportunity Employer
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Director of Technology Partnerships
Loom  
executive saas Jan 19
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 9M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As Director of Technology Partnerships, you will be the founding leader of the Business Development function at Loom. You will be reporting directly to the CEO and start this function from the ground up. You will work closely with cross-functional stakeholders to define the technology partnerships roadmap, make necessary investments, build the strategic playbook, and deliver against it. The right candidate is an inclusive and collaborative leader with a genuine curiosity for technology and passion for helping users succeed. Given Loom is a remote-first company, you ideally have experience working with remote/distributed teams.

Your Responsibilities:

  • Construct and execute a clear partner management strategy, delivering success for technology partners, Loom and customers
  • Curate and manage outreach to ideal technology partners while maintaining transparency to internal stakeholders
  • Collaborate with product management, engineering and marketing to develop successful partner onboarding process and integration outcomes
  • Evangelize Loom within the partner community, drive case studies, press releases and joint marketing activities with technology partners
  • Help set, communicate, and deliver on partnership goals for strategic integrations

What We're Looking For:

  • 5+ years of experience in technology partnerships, ideally within a SaaS B2B enviroment
  • Ability to work freely in a startup environment and work cross-functionally to influence management, align stakeholders, and execute quickly with business partners
  • A genuine curiosity for new technologies and ways of working
  • Self starter mindset with experience scaling technology partnership programs
Perks at Loom:
Competitive compensation and equity package
99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
Healthcare reimbursement (for International employees)
Life, AD&D, Short and Long Term Disability Insurance
Long-term disability insurance
401(k) with 4% company matching
Professional development reimbursement
Mental health and wellness reimbursement
Gym reimbursement
Unlimited PTO
Paid parental leave
Remote work opportunities
Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Product Manager, Mobile
Loom  
manager healthcare Jan 11
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
Loom is looking for a product manager to oversee Loom’s Mobile apps, which include record, edit, share, and most importantly view experiences on mobile. With the shift to remote work and the rise of video communications, this is an exceptionally rare and  intriguing challenge for those that love to think about and innovate on how individuals and organizations share information balancing effective and engaging communication. As Loom introduces a new mode of communication for the workplace, Loom’s Mobile apps are critical in ensuring that Loom is available to everyone anywhere they work.

Your Responsibilities:

  • Engage with customers to help define the roadmap and ensure we are building the right stuff
  • Clearly define and communicate product requirements
  • Drive prioritization for new feature development
  • Work cross functionally with Loom's design, engineering, growth, and sales teams to develop concepts and troubleshoot issues
  • Help the team define and track key success metrics
  • Collaborate with marketing on messaging, positioning and GTM plans

What We're Looking For:

  • You believe deeply in the power of video and its ability to transform communication at work
  • You understand the specific nuances of mobile development and how to best leverage the strengths of a mobile platform
  • 3+ years of product management experience (at least 1 year of which involves mobile product management)
  • You have a track record for building successful products alongside world class designers and engineers
  • You obsess about your users and learn about them every chance you get including analytics, surveys, customer conversations
  • You know how to get into the weeds with data (must know SQL), but you know when to use data to guide you and when it's time to go with your gut
  • You're an excellent communicator, both written and verbal
  • You're a natural leader, both of yourself and your team
  • You thrive in an ambiguous environment with a high degree of autonomy

Nice to Have:

  • Experience with subscription software and freemium products, additional plus if horizontal SaaS
  • Experience at best in class consumer company that created a new communication behavior
  • Experience working in a start-up or similar fast-paced, scrappy environment
  • Technical background or technical fluency
  • Comfortable presenting to large groups of people
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* Long-term disability insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Data Scientist, Acquisition
Loom  
senior data science healthcare Dec 26 2020
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About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
We’re looking to add a Senior Data Scientist to our growing Data team to help us measure the impact of our Acquisition initiatives (Marketing and Sales) and identify growth and optimization opportunities to unlock the next stage of Loom’s growth.  
 
We have rich, complex datasets and our team performs a wide variety of analytical tasks, ranging from conducting ad-hoc research, creating dashboards, building funnels, designing and evaluating tests, crafting complex database queries and ETL pipelines, and developing sophisticated predictive models. The ideal candidate will be data-driven, intellectually curious, and a clear communicator.

Your Responsibilities:

  • Measure the impact of Acquisition initiatives (Marketing & Sales) and identify growth and optimization opportunities
  • Partner with Marketing and Sales teams to provide data support through dashboards, analyses and adhoc requests
  • Design and develop core business metrics, create insightful automated dashboards (and the necessary data pipelines) and data visualization to track progress
  • Build marketing attribution to understand where users are coming from, ROI on campaigns and lifetime value model to inform customer acquisition costs
  • Proactively derive data insights and turn them into growth recommendations, communicate results and learnings to the rest of the team
  • Develop a thorough understanding of traffic, funnels, conversion rates and user behavior using large clickstream event data (from web and mobile apps) 

What We're Looking For:

  • 5+ years of experience in a data science or analytics role turning data into insights and recommendations
  • Strong analytical and communication skills with the ability to synthesize insights into compelling stories
  • Experience with marketing attribution, lifetime value and churn prediction models
  • Good business sense, marketing, sales and acquisition domain knowledge
  • Proficiency in SQL (Snowflake, Postgres) - able to write structured and efficient queries on large data sets
  • Experience with a statistical scripting language (e.g. R or Python)
  • Experience with a Business Intelligence tool (e.g. Tableau or Mode)
  • Experience with Google Analytics and the underlying data in BigQuery is a plus
  • Experience with ETL tools such as Airflow or DBT is a plus
  • A Bachelor’s Degree in a quantitative field or higher
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* Long-term disability insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Data Scientist, Product
Loom  
senior data science healthcare Dec 23 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
We’re looking to add a Senior Data Scientist to our growing Data team to help us measure the impact of product features and experiments and derive user behavior insights that inform product development roadmap and strategy to unlock the next stage of Loom’s growth.

We have rich, complex datasets and our team performs a wide variety of analytical tasks, ranging from designing and evaluating A/B tests, conducting ad-hoc research, creating dashboards, crafting complex database queries and ETL pipelines, and developing sophisticated predictive models. The ideal candidate will be data-driven, intellectually curious, and a clear communicator.

Your Responsibilities:

  • Measure the impact of product features/tests and analyze user behavior that will influence product development and strategy
  • Partner with Product Managers, Designers and Engineers to provide data support through dashboards, user insights and adhoc requests
  • Design and develop core business metrics, create insightful automated dashboards (and the necessary data pipelines) and data visualization to track progress
  • Design and analyze product experiments; communicate results and learnings to the rest of the team.
  • Proactively derive data insights and turn them into product recommendations
  • Develop a thorough understanding of user behavior using large clickstream event data (from web and mobile apps) and explore data to find actionable insights and make product recommendations through funnel analyses, long-term trends, user segmentation and models

What We're Looking For:

  • 5+ years of experience in a data science or analytics role turning data into insights and recommendations
  • Strong analytical and communication skills with the ability to synthesize insights into compelling stories
  • Experience designing, running, and analyzing A/B tests, with a strong understanding of applied probability and statistics
  • Good product and business sense
  • Proficiency in SQL (Snowflake, Postgres) - able to write structured and efficient queries on large data sets
  • Experience with a statistical scripting language (e.g. R or Python)
  • Experience with a Business Intelligence tool (e.g. Tableau or Mode)
  • Experience with ETL tools such as Airflow or DBT is a plus
  • A Bachelor’s Degree in a quantitative field or higher.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* Long-term disability insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Data Engineer
Loom  
senior python data science testing healthcare Dec 23 2020
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About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
We’re looking to add a Senior Data Engineer to our growing Data team to help us build the data foundation that will enable data science and analytics to derive insights and build models that will unlock the next stage of Loom’s growth.  
 
You will be collaborating with the data team, engineering team & stakeholders across the company to build the foundation of our data infrastructure. You will take ownership of the transformation layer from raw data to the models that drive all critical analysis and dashboards across the organization. We are looking for a SQL wizard trained in the arts of performant & well-documented query writing, a Python expert, someone who puts data quality first, and someone that can translate business problems into technical models that drive actionable insight. 

Your Responsibilities:

  • Help build data foundation, data pipelines and ETL that enable the creation of insightful automated dashboards and data visualization to track key business metrics.
  • Partner with data, engineering and business teams to translate business problems into technical projects and infrastructure that drives business results.
  • Drive table design and architecture, transformation logic and efficient query development to support the growing needs of the data organization.
  • Automate analyses and data pipelines while building scalable data infrastructure, to enable self-serve dashboards and automation of product experimentation results.
  • Create and manage Data Integrations between the Snowflake Data Warehouse and 3rd party tools such as Salesforce, Zendesk, Intercom, etc.
  • Develop testing and monitoring across the transformation layer to ensure data quality from raw sources and all models downstream.
  • Build out documentation that supports code maintainability and ultimately a Data Dictionary that makes data accessible to the whole company.  

What We're Looking For:

  • 5+ years experience in a data engineering or data science role
  • Strong communication skills to work with stakeholders to translate business needs and ideas into tractable technical work items.
  • Proficiency in SQL and database table design - able to write structured and efficient queries on large data sets.
  • Experience with ETL tools such as Airflow or DBT.
  • Proficiency in Python and/or R
  • Experience working in the command line and in git workflows.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* Long-term disability insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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SMB Account Executive
Loom  
executive healthcare Dec 23 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
At Loom, the sales team works with our largest customers to help them evaluate Loom’s Business and Enterprise plans. With this role, you’ll get in at the ground floor of a fast growing sales org and serve as a brand ambassador to Loom's users and customers. Through a consultative approach, you'll build meaningful relationships with our users that add value to the customer experience and revenue to our bottom line. In addition to your core responsibilities, you'll also have the opportunity to work cross-functionally with our broader GTM team to build our SMB playbook and define the repeatable processes that will scale with the team. 

Your Responsibilies:

  • Sell Loom’s Business and Enterprise offerings to new and existing SMB customers.
  • Ensure healthy customer retention and expansion through consultative partnership.
  • Collect and share product feedback throughout the Loom company.
  • Be an exemplary ambassador for Loom, both internally and externally.

What We're Looking For:

  • 3+ years of technology sales experience with a preference for SaaS.
  • 2+ years of quota-carrying sales closing experience with a track record of over-performance.
  • Past experience on a fast-growing sales team with a preference for hyper-growth and product-led companies.
  • Strong communicator, both verbal and written.
  • Strong problem-solving skills, the ability and the desire to find solutions and build process where none previously exists.
  • Thrives in a fast-paced, diverse, and highly collaborative team environment.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* Long-term disability insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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2021 Summer Infrastructure Engineering Internship
Loom  
linux cloud Dec 21 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
Loom is excited to be offering an infrastructure engineering internship for Summer 2021 for candidates who are pursuing a Bachelor's degree program in Computer Science or a related field with an anticipated graduation date on or after December 2021. Our first intern class will work closely with our engineering team to help build the next iteration of infrastructure and tools for Loom. As a company, we are looking to accelerate information flow between every member of the global workforce. Be it making Loom's video creation faster or more delightful, working to make our infrastructure more performant and reliable, or surfacing the right content in a shared team library to the right audience, you will be working on well-scoped projects that help us learn how to expand the base of how Loom functions as a workplace communication tool.
By the end of your internship, we hope that you walk away confident and fulfilled. You will have delivered real value to our 7M+ strong users while collaborating with a world-class product, design, & engineering team. You will also have learned new skills and gained experience in a high-growth startup that will give you a great perspective for your future career aspirations.

Note: We are unable to have interns internationally and only open to the US at this time.

Your Experience:

  • Over the course of 3 months, you will be paired with an Infrastructure Engineer at Loom and be given a fully scoped project.
  • You will be responsible for building a foundation infrastructure feature or you will help enhance the tooling that our teams use to deliver a scalable, resilient cloud platform.
  • You will build a feature end-to-end: through conception, exploration, iteration, maintenance, and polish, in partnership with your infrastructure host.

What We're Looking For:

  • Familiarity with working in Linux/Unix environments
  • A curious nature with a desire to tackle and solve complex problems
  • Drive to learn new technologies, and adapt quickly
  • Pursuing a technical degree in Computer Science or related field or training experience with a focus on subjects in software development.
  • Passion for productivity tools and supporting power users.
  • Great design intuition and user empathy.
Perks at Loom:
* Mental health and wellness reimbursement
* Gym reimbursement
* New Macbook
* Internet reimbursement
* Remote work opportunities 


Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Sr. Manager, Demand Generation
Loom  
manager saas healthcare Dec 18 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As the founding leader of demand generation at Loom, you will own optimizing all channels to create demand efforts, strategy, and execution within the small but mighty marketing team. Apart of this includes identifying key levers of growth for each business unit and communicate these levers across the entire GTM team in order to grow pipeline, while at the same time maximize conversion points across the customer journey. You'll also identify and outline the customer journey from awareness to justification for a new customer of Drift. This role is incredibly cross-functional and will need sales, marketing, data, product, and management partnership to pull insights across the customer journey.

Your Responsibilities:

  • Dig into the data with to understand what is fueling the growth of the business.
  • Create campaigns and provide direction on messaging and key initiatives that will power the outcomes required to achieve the revenue plan.
  • Oversee the implementation and execution of the ABM platform chosen aligning with the sales organization in order to increase conversion of leads surfaced to the team as well as existing opportunities to closed won business.
  • Define sales, marketing, and GTM alignment at Loom in order to ensure that we are providing relevant information to both sales management as well as the field of sales reps.
  • Present to the leadership and GTM teams on key trends we’re seeing across all business units. Create and manage the budget needed in order to achieve pipeline targets for each of the campaigns. 
  • Collaborate with the product marketing team to develop marketing and sales personas for each business unit.

What We're Looking For:

  • 5+ years of experience in demand generation and marketing roles, ideally within a SaaS B2B environment.
  • Ability to work freely in a startup environment and work cross-functionally to influence management, align stakeholders, and execute quickly with business partners.
  • A genuine curiosity for new technologies and ways of working.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* Long-term disability insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Product Marketing Manager, Collaborate & Manage
Loom  
senior manager marketing manager saas healthcare Nov 23 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As a Senior Product Marketing Manager, you'll partner with the product team responsible for establishing video messaging as a core communication tool for workplace teams with a specific focus on collaboration and administration capabilities.

The ideal candidate has experience in and a passion for marketing SaaS products to buyers, end-users, and integration partners. They should be an expert in translating product capabilities into use cases, benefits, and business outcomes.

Reporting to the VP of Marketing, you'll be responsible for partnering, primarily, with our product, sales, and success teams to drive awareness and adoption of Loom amongst our target customers.

Your Responsibilities:

  • Deeply understand the market and Loom's target customers, including their motivations and pain points
  • Define positioning, develop messaging, and create collateral to convince buyers and encourage end-users to adopt and use Loom on a daily basis with their teammates
  • Establish and maintain relationships with integration partners to maximize co-marketing opportunities
  • Own the launch of new products and capabilities, end-to-end, including measuring their success
  • Guide product vision, influence roadmap, and develop go-to-market strategy to deliver business outcomes
  • Work cross-functionally to constantly drive improvements to conversion throughout the funnel

What We're Looking For:

  • 5-7+ years of experience in marketing roles, ideally direct experience in a product marketing role for SaaS
  • Excellent written, verbal, and visual communication and presentation skills
  • Ability to work autonomously in a startup environment and work cross-functionally to influence leadership, align stakeholders, and execute quickly with business partners
  • Attention to detail and the ability to synthesize a lot of information into a concise, compelling message
  • A genuine curiosity for new technologies and ways of working
  • Strong organization and basic project management skills
  • Experience with strategy development and long-term goal setting
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* Long-term disability insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Product Manager, Lifecycle
Loom  
senior manager product manager saas healthcare Nov 13 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As an early member of our Lifecycle team, your mission is to transition anyone viewing a Loom, to someone creating a Loom. You’ll also own the lifecycle of the creator, ensuring all communicating supports their activation and ongoing engagement. You are responsible for ideating and setting up A/B tests, for generating actionable insights, and for improving the user experience in measurable ways. You’ll also identify big bets that will change the velocity of our growth. 
 
We're changing behavior for people at work by introducing a new mode of communication. This does not happen often and is an exceptionally intriguing challenge for those that love to think about how individuals and organizations share information balancing effective and engaging communication.
 
This is a highly cross-functional role and you’ll collaborate closely with your counterparts in Design and Engineering, as well as with Marketing, Support, Success, Sales, and with the leadership team. 

Your Responsibilities:

  • Manage the lifecycle of new users - from viewing a Loom for the first time to becoming an activated Loom creator 
  • Identify ideas that move the needle on signups, activation and sharing 
  • Own the communication to our users over the course of their creator lifecycle 
  • Optimize user flows for signup, on-boarding, and activation
  • Use A/B and multivariate tests to generate insights and make data-driven decisions
  • Collaborate closely with Design and Engineering, planning and executing the sprint process
  • Drive alignment across stakeholders and Loom's leadership team

What We're Looking For:

  • 5+ years experience in product management, ideally 2+ years in growth 
  • Excellent analytical skills and understanding of statistics / probabilities, with proven ability to interpret data and distill into actionable takeaways
  • Experience with email campaign management and best practices
  • Proven track record in driving impactful changes through experimentation
  • Experience working closely with Engineering, Design and Marketing teams
  • Deep understanding of entire SaaS customer lifecycle from acquisition to retention
  • Ability to thrive in an ambiguous environment with a high degree of autonomy

Nice to Have

  • Experience working in a SaaS company, and/or with freemium products
  • Experience working in a start-up or similar fast-paced, scrappy environment
  • Bachelor's or Master’s in quantitative field
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* Long-term disability insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Infrastructure Engineer
Loom  
senior python javascript ruby linux docker Nov 12 2020
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About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
With the focus on reliability, scalability, efficiency, and high availability, the Infrastructure team is responsible for delivering and operating the foundational infrastructure platforms and secure cloud environment at Loom. 

We're looking for an Infrastructure Engineer with a strong cloud (AWS, GCP, Azure) experience. In this role, you will be designing and implementing across the ecosystem of infrastructure, tools, and services that the engineering teams build upon, such as our computing platform, service discovery, cloud provisioning, and networking stack.  You will be technically challenged with everything from infrastructure tooling, automation, build and deployment pipelines, monitoring and logging architecture, containerization, and more. Your work will help to drive our key strategic initiatives that enable our engineers to deliver with velocity and improve our infrastructure to handle the next iteration of our recording experiences.

Your Responsibilities:

  • Design, implement and monitor enterprise-grade secure fault-tolerant cloud infrastructure
  • Build infrastructure automation tools and frameworks leveraging Kubernetes, Terraform, and Helm
  • Continuously evaluate and identify current system bottlenecks, and implement solutions to improve the scalability of our infrastructure for 10x-100x growth
  • Work with extended teams to manage systems and infrastructure required for ongoing development and releases
  • You will help grow the team by mentoring and interviewing other talented engineers that want to join Loom

What We're Looking For:

  • 5+ years of experience in Linux System Administration
  • 3+ years of experience with cloud services and security in an enterprise environment
  • Built tools that automate your job, and have deep knowledge of at least one programming language, e.g. Go, Python, Ruby, Javascript, etc.
  • Experience working with technologies like AWS services, service mesh (like Istio), container orchestration technologies like Kubernetes, Docker, monitoring (like Datadog, Prometheus)
  • Demonstrated expertise for leading cross-team technical engineering initiatives around infrastructure automation, cloud efficiency, and adopting best practices
  • Ability to readily learn most technologies on-the-go.
  • Ability to thrive in an ambiguous environment with a high degree of autonomy.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* Long-term disability insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Staff Infrastructure Engineer
Loom  
linux docker cloud aws healthcare Nov 12 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
With the focus on reliability, scalability, efficiency, and high availability, the Infrastructure team is responsible for delivering and operating the foundational infrastructure platforms and secure cloud environment at Loom. 

We're looking for a talented and mission-aligned Staff Infrastructure Engineer with strong experience with AWS. In this role, you will take an active role, leading the design and implementation across the ecosystem of infrastructure, tools, and services that the engineering teams build upon, such as our computing platform, service discovery, cloud provisioning, and networking stack.  You will be technically challenged with everything from infrastructure tooling, automation, build and deployment pipelines, monitoring and logging architecture, containerization, and more. Your work will drive our key strategic initiatives that enable our engineers to deliver with velocity and improve our infrastructure to handle the next iteration of our recording experiences.

Your Responsibilities:

  • Design, implement and monitor enterprise-grade secure fault-tolerant AWS cloud infrastructure
  • Lead our infrastructure automation effort leveraging Kubernetes, Terraform and Helm
  • Be the thought leader for technical design and cultivate innovation by driving cross-collaboration and execution of projects across multiple teams
  • Continuously evaluate and identify current system bottlenecks, and drive action plan to improve the scalability of our infrastructure for 10x-100x growth
  • Work with extended teams to manage systems and infrastructure required for ongoing development and releases
  • Mentor and grow other team members on scalable, resilient techniques, and best practice standards

What We're Looking For:

  • 5+ years of experience in Linux System Administration
  • 3+ years of experience with AWS in an enterprise environment; strong knowledge of AWS services and security required
  • 3+ years of experience leading and partnering with other senior engineers
  • Hands-on technical leadership experience leading project teams and setting technical direction
  • Proven track record in architecting and developing distributed systems (AWS, Kubernetes, Docker, etc.)
  • Demonstrated expertise for leading cross-team technical engineering initiatives around infrastructure automation, cloud efficiency, and adopting best practices
  • Bachelor/Master/PhD degree in Engineering, Computer Science, or a related technical field.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life, AD&D, Short and Long Term Disability Insurance
* Long-term disability insurance
* 401(k) with 4% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Home office & technology reimbursement

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Inside Sales Representative
Loom  
healthcare Nov 09 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As an Inside Sales Rep (ISR), your role is to convert inbound chats, leads and free Loom users into paying SMB customers or qualified pipeline for our Account Executives. You will leverage excellent communication skills, deep product knowledge, and business acumen to give Loom's users, leads and customers a best in class experience. This role will eventually report to the Director of Revenue Growth and you will be a foundational member of our Sales Assist team in 2021. 

Your Responsibilies:

  • Become a product expert on Loom and its value prop. Hold yourself accountable to become a Loom power user and technical expert.
  • Deliver a best-in-class customer experience for Loom's prospects and customers
  • Convert inbound chats, leads and inquiries into paying SMB customers or qualified pipeline for our Account Executives.
  • Document all interactions and findings with leads in our CRM, and create a seamless handoff process to Account Executives
  • Partner with Marketing, Sales, and Operations to iterate on strategy, optimize deal flow, and improve the customer experience.
  • Provide additional sales team support as-needed basis

What We're Looking For:

  • 0-2 years in a Business Development/Sales related role
  • Stellar written / verbal communication skills and strong business acumen
  • Results-driven, with consistent overachievement in past experiences
  • Empathy, active listening skills, and a unique ability to uncover customer needs
  • A“roll-up the sleeves” mentality, strong bias to action, adaptability(fast-paced environment)
  • A great attitude, competitive spirit, and love for teamwork
  • Experience with Sales CRM & Communication tools a plus (especially Salesforce and Intercom)
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Support Specialist
Loom  
saas healthcare Nov 06 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
This role is part of our International Support team which is focused on providing the best product experience to all our Loom customers. You will be responsible for supporting Loom users via email, live chat and social media. You will help drive our support at scale initiatives to facilitate a successful customer journey. This requires working with different teams and becoming a subject matter expert on Loom's products.

Important note: We are looking for candidates in US timezones (ET & CT preferred) to work a full time schedule that may span weekends and/or holidays as our customers need us.

Your Responsibilities:

  • Helping customers via email and live chat to ensure they are successful with our product (our current Support Specialists help around 40 customers per day)
  • Actively monitoring social media platforms to support Loom customers
  • Diagnosing and escalating customer issues to our technical team
  • Auditing and updating any current support resources as the product changes (Help Center, Saved Replies, etc)
  • Acting as the voice of the customer by translating and representing customer feedback to the Product team

What We're Looking For:

  • 2+ years experience delivering excellent support with respect, empathy, and understanding for a startup or SaaS company
  • Self-starter who is capable of working independently and remotely with a distributed team.
  • Experience working with targets (SLAs, Productivity & Customer Satisfaction)
  • Ability to work in a fast-paced environment and handle a high volume of support conversations
  • Have excellent written and spoken English and likes to over-communicate (with both customers and team)
  • Experience with Zendesk and other communication platforms, like Slack

  • Bonus: Great video presence and love engaging with customers through video
  • Bonus: Experience analyzing data, trends and customer information reports to identify growth opportunities
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Product Designer, Integrate
Loom  
embedded cloud healthcare Nov 02 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

Loom Design:
Design is a vital organization at Loom. By radically improving the experience of recording and sharing quick video messages, we are creating a new and more humane way of communicating at work. This requires us to think big and to discover and explore uncharted territory. That's why we're focused on building a diverse, and resilient design organization, full of talented people who love feedback and collaboration. Loom is a distributed-first workplace: we're hiring the best Designers and Researchers that live and work anywhere in the continental US and Canada.

The Role:
We're hiring a Product Designer to work with our Integrate team. This team designs and builds Loom’s embedded recording and playback experiences — reaching millions of people inside the products they already use every day for work. You'll design end-to-end experiences of recording and viewing looms inside Chrome, Atlassian Cloud, Slack, Figma, and dozens of forthcoming partner integrations. You'll be responsible for advancing the design of Loom chrome extension, in harmony with our desktop and mobile apps. 

Your Responsibilities:

  • Design our recording, playback and sharing experiences for embedded experiences , and collaborate with the desktop and mobile design team on native experiences.
  • Be the first designer in Integrate, working alongside an incredibly talented team of Product Management, Engineering and Product Marketing.
  • Contribute to and help advance the Lens Design System
  • Collaborate closely with Brand Designers, Researchers and Writers inside the design organization to help make Loom feel like a delightful continuum across every touchpoint of the customer experience.
  • Work cross-functionally across the company with Product and Engineering and Product Marketing partners to represent the Design team, and give feedback in critique, roadmapping, sprint planning, and product and design Slack channels.
  • Help Recruit and interview new Product Designers, and actively improve our inclusive design hiring process.

What We're Looking For:

  • Prior experience in Product Design organizations that have shipped software to users, working closely with Product and Engineering and Product Marketing teammates to develop the strategy and rationale for features.
  • An outstanding portfolio, with presentable case studies showcasing a foundation in typography, interaction and visual design, product sense, and idea generation.
  • Experience collaborating with a diverse team in a rapid growth environment. Huge plus if you’ve worked with distant teammates and understand the communication patterns of working with highly distributed teams.
  • A learning and growth mindset: Our team size and our design process will evolve and change many times over the next few years. We strive to continuously improve and integrate what we learn — from our work and with each other.
  • Experience with prototyping as a means to explore and convey design solutions.
  • Empathy and resilience: empathy for our customers, to build a product and a service they’ll love. Empathy for our coworkers, to build a workplace we’ll love. Resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and your work.
  • Excellent written, verbal, and storytelling skills.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Technical Lead Manager, Core Video
Loom  
manager healthcare Oct 30 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
Loom is looking for a Technical Lead Manager to lead our tightly knit Core Video team to propel the efficiency, reliability, and speed of our video creation, editing, and viewing experience. As the leader of this talented team, you will ensure that the cross-platform technologies that power our video product operate at the highest caliber of technical excellence. This team builds the technology that is directly responsible for the magical experience that Loom is known for; joining it, you will help ensure that our path towards continuous innovation continues to align with business needs and delivers at high velocity.

This is a deeply hands-on technical management role. Your time will be evenly split between people management and technical deliverables, including in-depth code reviews and authoring of architecture artifacts and RFCs.

Your Responsibilities:

  • Develop your team, building a sense of belonging, coaching each member from a place of empathy and positive intention.
  • Motivate your team and create a space where they can ask questions and voice their concerns with psychological safety
  • Manage the expectations and relationships of cross-functional stakeholders to ensure the team is operating efficiently and working on projects that align with their interests
  • Lead the design and implementation of features that make people reconsider the idea that creating that perfect video has to take a long time
  • Set the architectural vision for our suite of products that takes into account the future scale and needs of the business, the speed of the product, and the efficiency of maintenance
  • Investigate performance and reliability issues within our video pipeline that will directly impact our recording success rates, and therefore the perception of Loom's overall brand
  • Work with product management to lead the creation of the Core Video team's roadmap with significant impact the company's strategy

Your Success At Loom:

  • 3 months: You are deeply familiar with the codebases that are important to the team and the processes they follow. You have meaningfully contributed to the codebase after understanding where the team's pain points lie.

  • 6 months: You are able to confidently review all major architectural decisions within your team. You have built a rhythm with the appropriate product teams and fully understand the team's ways of working.

  • 9 months: You’re seen as a mentor within your team and across its external stakeholders. You intimately understand how your team's way of working fits into the rest of the organization and plan for making adjustments in efficiency within the next year.

What We're Looking For:

  • 2+ years experience technically leading or managing teams
  • 4+ years of experience working with media processing and media encoding technologies
  • Passion for opening black boxes to solve an existing problem
  • In-depth understanding of how one or more of the following work: HLS, H.264, Matroska, DASH
  • Experience coding with languages that require memory management implementation
  • Comfortable with ffmpeg and ffprobe
  • Experience with realtime systems, threading, and concurrency
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

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Senior Engineering Manager, Company
Loom  
senior manager engineering manager javascript healthcare Oct 27 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 7M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2015, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, the Slack Fund, and the founders of Instagram, Figma, and Front.


About The Company Team:
The Company Team is responsible for Loom's main web products (search, dashboard, notifications, etc.), shared teams workspaces, and its enterprise features. These product experiences will help grow wall-to-wall adoption into the over 90,000 companies we have on our platform whose total employee count is more than 100 million. This team is critical to Loom's destiny of being a reliable communication utility for teams of all configurations.

This is an extraordinary time here at Loom. We launched our first desktop app and our first paid plan in early 2019. The Company Team has already helped deliver the foundations of an Enterprise offering that has seen the evolution of a Loom for individuals to a Loom for teams over the past 6 months. This new Loom, is the first product experiences with network effects. Loom is already used by more than 7 million users, so while the team is still relatively small considering our reach, the product already has the scale for meaningful product decisions backed by data. These decisions within the Company Team will decide the growth of not only internal company adoption but also significant revenue growth and expansion.


The Role:
Loom is looking for an experienced and empathetic senior engineering manager to join our Company Team, scale it up, lead it, and inspire everyone they interact with. The person who fills this role will start by working with product to understand the roadmap that needs to be built, make hiring and scope recommendations, and deliver against them. This person will be a technical leader who can guide their teams technically from within, although they aren't expected to write code. This leader is also a strong people focused leader, embodies the values we seek in our engineering leaders to delivery with velocity, continuously demonstrate cross team ownership, fail forward in the face of adversity, and an inner drive to open black boxes. The engineering manager who comes in to lead the Company Team should be have experience with managing remote and distributed teams.

Your Responsibilities:

  • You will lead and manage our Company Team, building on the foundations to grow the team-focused evolution of Loom, owning sprints of iteration after.
  • You will manage and advise our Company Team on technical house-keeping initiatives and ensure we are able to consistently pay down technical debt while meeting product delivery timelines.
  • You will recruit, hire and train your team, building a sense of belonging and psychological safety. Growing each member from a place of empathy and good intentions.
  • You will work with other product and engineering leaders to create new and existing product success metrics and drive towards them.
  • You will help pair and brainstorm with engineers on architectural and technical topics.

What We're Looking For:

  • Managed a team of 10 or more engineers
  • Managed other managers or responsible for the work of teams not reporting up to you
  • Managed remote engineers distributed across multiple timezones
  • 6+ years of professional full-time experience as a software engineer
  • 2+ years of engineering management experience
  • 2+ years of javascript & full-stack experience
  • Led projects with multiple stakeholders and helped drive towards clarity and decision velocity
  • Enterprise or teams-oriented product experience
  • Track record of hiring, retaining, and growing senior engineering talent
  • Track record of shipping new products and iterating on them over time
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance 
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Product Marketing Manager, Customer Marketing & Sales Enablement
Loom  
senior manager marketing manager saas healthcare Oct 08 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As a Senior Product Marketing Manager, you will be responsible for enabling our growing sales and success teams to sell Loom more efficiently and effectively to target customers.

The ideal candidate has experience in and a passion for marketing SaaS products to buyers and end-users. They should be an expert in translating product capabilities into use cases, benefits, and business outcomes.

Reporting to the VP of Marketing, you will partner primarily with our sales and success teams to create, manage, and deliver world-class enablement materials that help close new deals and expand existing accounts.

Your Responsibilities:

  • Own and continually improve Loom's sales narrative and pitch deck as our product matures and our understanding of the market, competitors, and customers evolve
  • Source, create and repurpose customer success stories and testimonials for use across multiple touchpoints in the sales cycle
  • Create written content to enable our sales and success teams to close new deals and expand existing accounts, including competitor battle cards, product fact sheets, and buyer personas
  • Deliver training and manage the sales enablement content repository, ensuring that all information is easily and readily accessible
  • Ensure our sales and success teams are aware of and equipped to sell new features as they are released
  • Establish a feedback loop between marketing and sales, and measure the effectiveness of enablement efforts, to identify needs and inform future initiatives
  • Establish a feedback loop between the product and sales teams to identify product blockers and hurdles to closing new and expansion deals

What We're Looking For:

  • 5-7+ years of experience in marketing roles, ideally direct experience in a product marketing role for SaaS
  • Excellent written, verbal, and visual communication and presentation skills
  • Ability to work autonomously in a startup environment and work cross-functionally to influence leadership, align stakeholders, and execute quickly with business partners
  • Attention to detail and the ability to synthesize a lot of information into a concise, compelling message
  • A genuine curiosity for new technologies and ways of working
  • Strong organization and basic project management skills
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Infrastructure Security Engineer
Loom  
senior python linux cloud testing healthcare Oct 05 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As our first infrastructure security engineer, you will be responsible for all aspects of security and compliance of Loom's video service infrastructure. We’re a small team, so your contributions will have a meaningful impact on the company’s success. 

We're looking for someone with both a broad knowledge of security and deep knowledge of cloud security. You will have had experience across a range of technical disciplines: operating system internals and hardening (e.g. Windows, Linux, OS X, Android); security monitoring, and assessments; authentication and access control; development of security tools and automation. This is a senior role, and we're looking for someone who has experience with a variety of real-world security issues.

Responsibilities

  • Build enterprise-grade secure cloud infrastructure and policies to protect Loom networks and systems.
  • Design and develop frameworks, tools, and best practices to protect and mitigate any forms of risk.
  • Work with the compliance and governance teams to implement compliance and security requirements.
  • Help manage our pen testing and bug bounty program.
  • Lead and mentor other engineers and evangelize security practices to foster a culture of security companywide.

What We're Looking For

  • 3-5 years of industry experience developing and implementing fundamental security features and solutions using security frameworks such as CIS, NIST, ISO, SOC2, etc.
  • Excellent understanding of information security, cryptography, secure networking, logging/detection, cloud security architecture (GCP/AWS), IAM/PAM, security policies, and code signing concepts.
  • Experience designing and deploying public key infrastructure, authorization systems, and/or key management systems.
  • Experience in web app security, vulnerability research, and penetration testing
  • Knowledge of network-based and system-level attacks and mitigation methods
  • 3+ years of programming with Python or Go
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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IT Manager
Loom  
manager finance healthcare Sep 28 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As the first member of the IT team, you will be responsible for a wide-range of systems & tools, ranging from onboarding to license management to negotiation supporting teammates around the world. The ideal candidate will be based in the San Francisco, Bay Area, managing the wifi and zoom rooms at our SF HQ (We are currently remote but do have executives that go into the office at times). You are comfortable dealing with lots of moving pieces and possess a keen eye for detail. You will partner with other technology leaders to grow IT systems and drive building out our enterprise stack processes. Most importantly, you should be enthusiastic about working with a variety of backgrounds, roles, and needs. This role will be reporting to the VP of Finance & Operations and have the ability to own the IT organization at Loom to help us scale.

Responsibilities:

  • Manage daily operations of the IT department
  • Act as a critical front-line resource and provide direct IT support to all Loom employees
  • Execute seamless onboarding for new hires to Loom’s existing IT systems and hardware
  • Manage IT vendors for outsourced helpdesk service
  • Review and approve major contracts for computing and information technology services and equipment
  • Network Management (VPN, internet, office connectivity)
  • Helpdesk and End User Services including managing devices, endpoint security, helpdesk support, antivirus, asset management, IT procurement
  • Applications Management including integrations, business processes, application data and security, license, vendor and budget management

What We're Looking For:

  • 5+ years of experience in Information Technology
  • Hands on experience with managing G Suite, Slack, Dropbox, Notion, Okta, JIRA and other enterprise applications
  • Expert knowledge of hardware technology, concepts, and connectivity
  • Strong knowledge of networking principles and how to apply them in a business setting
  • Experience managing enterprise-level platforms, taking ownership of all aspects both great and small
  • Comfortable juggling multiple projects with a stellar track record of managing priorities, deadlines, and deliverables
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Staff Fullstack Engineer
Loom  
javascript healthcare react-js Sep 23 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
Loom is looking for engineers to propel the next iteration of our creation and collaboration tools forward. As a company, we are looking to accelerate information flow between every member of the global workforce. Be it making Loom's video creation tools faster or more delightful, or surfacing the right content in a shared team library to the right audience, you will be building the base of how Loom functions as a workplace communication tool. 

Responsibilities:

  • You will build a beautiful, snappy, and native-feeling UI experiences across all of our product teams from video creation to enterprise.
  • You will optimize and set new standards for application-level tooling to measure product stability and speed.
  • You will build product features end-to-end: through conception, exploration, iteration, maintenance, and polish.
  • You will own the products that you build and become the domain expert on those subjects within the organization.
  • You will collaborate with Product, Design, and Infrastructure to architect features and break down high-level goals into tasks and timelines.
  • You will design tools and frameworks that empower other developers.
  • You will help with interviewing other talented engineers that want to join Loom.

What We're Looking For:

  • 8+ years of professional JavaScript experience.
  • 2+ years of ReactJS (or similar) experience.
  • Passion for productivity tools and supporting power users.
  • Great design intuition and user empathy.
  • Passion for UI fluidity and performance.
  • Ability to readily learn most technologies on-the-go.
  • Ability to thrive in an ambiguous environment with a high degree of autonomy.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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People Operations Generalist
Loom  
finance healthcare Sep 18 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As a People Operations Generalist at Loom, you will be the operational backbone of the People team supporting Loommates all over the world. You will manage the systems and processes that are critical to providing a great employee experience. You will be the first point of contact for Loommates globally helping them navigate our various People programs. You will join our growing People team and work closely with partners in Finance, Workplace, IT and Legal.

Responsibilities

  • Oversee onboarding and offboarding for global employee base
  • Manage our HRIS ensuring data integrity, reporting and record-keeping
  • Develop and maintain documentation for manager and employee self-service
  • Respond and resolve requests from Loommates on all People Programs (Perks & Benefits, Compliance Trainings, L&D allowance etc.)
  • Create reports, dashboards, and metrics and assist in all audits and compliance reporting
  • Partner with our Payroll team and be the point of contact for submitting any updates (compensation changes, state benefits coordination etc.) ahead of payroll processing

What We're Looking For

  • 2-5 years of experience in People Operations within a high-growth environment
  • Familiarity with multiple HR areas including HRIS, Payroll, Benefits and Compliance
  • Systems and process orientation with excellent attention to detail
  • Comfort in analyzing data and metrics
  • Empathetic, mature and employee-oriented in communication
  • Experience with distributed and international teams a plus
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance 
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Sales Account Executive, Mid-Market
Loom  
executive ops healthcare Sep 17 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
At Loom, the sales team works with our largest customers to help them realize the value of Loom’s upmarket offerings, expand the value and the ways companies use Loom, and drive impactful business outcomes with new and existing customers. As founding members of the sales org, early team members will be exemplary ambassadors of Loom with customers and with teammates alike, as there will be many opportunities for cross functional collaboration with partners in Ops, Marketing, Support, and Product. The sales team will pair upmarket and enterprise selling motions with a true first-principles approach, and early members will help create and set many of the processes that will help us scale this team dramatically in the coming years. Lastly, we’re looking for true business “owners” in this role who are excited to accelerate their careers by growing a healthy, vibrant company and vision. 

Responsibilities:

  • Sell Loom’s upmarket offerings to new and existing mid-market customers.
  • Ensure healthy customer retention and expansion through consultative partnership.
  • Collect and share product feedback throughout the Loom company.
  • Be an exemplary ambassador for Loom, both internally and externally.

What We're Looking For:

  • 2+ years of technology sales experience with a preference for SaaS.
  • 1+ years of quota-carrying sales closing experience with a track record of over-performance.
  • Past experience on a fast-growing sales team with a preference for hypergrowth and product-led companies.
  • Strong communicator, both verbal and written.
  • Strong problem-solving skills, the ability and the desire to find solutions and build process where none previously exists.
  • Thrives in a fast-paced, diverse, and highly collaborative team environment.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Infrastructure Engineer
Loom  
senior python javascript ruby linux docker Sep 15 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
We are a team of highly motivated and driven engineers who understand how critical the scalability and reliability of infrastructure is to the growth of the company. We are looking for a mix of programming, data infrastructure, and systems operational skills and offer opportunities to grow in both software and systems engineering.

As an infrastructure, you will help us build reliable, secure, scalable infrastructure, and supporting systems to deliver a world-class communication platform for millions of users. You'll help us answer hard technical questions including: How can we make sure video uploads are fast from anywhere in the world? How can we leverage emerging infrastructure technology to reduce server-side processing? How can we optimize the costs of our CDN during rapid growth? How can we use edge processing technology to speed up transcoding? How we build a continuous delivery pipeline to increase engineering velocity?

Responsibilities:

  • Help architect, build, and scale our data infrastructure, with an eye on security and privacy
  • Help design and implement a comprehensive monitoring and infrastructure analytics strategy
  • Architect, design and develop distributed, high-throughput, and low-latency infrastructure systems with a strong focus on availability, resilience, and durability
  • Drive technology decisions for the infrastructure technology stack and develop long-term systems roadmaps throughout Loom's engineering team
  • Build relationships to influence stakeholders, partners, and key internal customers

What We're Looking For:

  • You have a solid understanding of systems and application design, including the operational trade-offs of different architectures
  • Experience operating production databases (Postgres, Redis)at scale, including relevant performance tuning, monitoring, other optimizations
  • Adept at root cause analysis in a distributed GNU/Linux systems environment and are comfortable tracing problems through applications, databases, systems, and networks
  • You like to build tools that automate your job, and have deep knowledge of at least one programming language, e.g. Go, Python, Ruby, Javascript, etc
  • You have experience working with technologies like AWS services, service mesh (istio), container orchestration technologies like Kubernetes, Docker, monitoring (Datadog, Prometheus)
  • Minimum 5+ years of handling services in a large scale production environment and determining solutions to increase stability, scalability and performance limits of services
  • You have worked in cross-functional engineering teams and know how to enable others’ success. You eagerly take ownership and strive to work with others to tackle large problems
  • Strong track record of successful practical problem solving, excellent written and social communication, and documentation skills
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Data Scientist
Loom  
senior python data science healthcare Sep 15 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
You will be collaborating with stakeholders across the company to drive key decisions and initiatives, such as go to market and product strategy. We’re looking for passionate people to drive actionable insights and help build our analytics infrastructure. 

Responsibilities:

  • Design and develop core business metrics (OKRs), create insightful automated dashboards and data visualization to track progress.
  • Partner with product managers, engineers, marketers, designers, and business operations to translate business insights into decisions and action.
  • Design and analyze product experiments; communicate results and learnings to the rest of the team.
  • Automate analyses and data pipelines while building scalable data infrastructure.

What We're Looking For:

  • 4+ years of experience in a data science or analytics role.
  • Proficiency in SQL - able to write structured and efficient queries on large data sets.
  • Strong communication skills with the ability to synthesize insights into compelling stories.
  • Good product and business sense.
  • Experience with ETL tools such as Airflow or DBT.
  • Experience designing, running, and analyzing A/B tests.
  • Working knowledge of Unix command line and git is a good to have.
  • Proficiency in R and/or Python is also a good to have.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Technical Support Engineer - Enterprise
Loom  
javascript saas healthcare Aug 25 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
This role is part of our international Support team which is focused on providing the best product experience to all our Loom customers. You will be responsible for assisting users via email and live chat (Zendesk) and you will be a key part of Loom's support experience for our Enterprise customers. You will work closely with the rest of the Support team and the Engineering team to help drive engagement and product improvements.

Important note: We are looking for candidates in the Pacific Time Zone (around GMT -8:00) to work a full time schedule that may span weekends and/or holidays, as our customers need us.

Responsibilities:

  • Help customers through email and live chat (Zendesk) to ensure they are successful with our product
  • Work closely with the Engineering team to become a Loom product expert and serve as a technical consultant to the rest of the support team
  • Take escalated issues from Tier 1 support and drive them through resolution on a timely manner
  • Identify, document, and report bugs and customer feature requests to share with our Product and Engineering teams
  • Create and update documentation based on customer interactions, workflow changes and product updates

What We're Looking For:

  • 3+ years of experience in SaaS companies working in Technical Support for large international customer accounts
  • Experience delivering excellent support experiences with respect, empathy and understanding
  • Gained experience/proficiency in SaaS solutions and electron apps (CSS, JavaScript, HTML) or have earned a degree in a technical field like computer science
  • Have the technical understanding and ability to troubleshoot and resolve technical problems on your own
  • Excellent verbal and written communication skills in English

Nice to Have:

  • Installation, configuration, and troubleshooting of Windows and Mac
  • Troubleshooting protocols like HTTP, HTTPS, WebSockets, DNS
  • Understanding of TCP/IP and ARP to run packet traces and troubleshoot network issues
  • Any of these certifications: Cisco CCNA, Microsoft Certified Solutions Expert (MCSE), Apple Certified System Administrator, CompTIAA+, CompTIA Network+
  • Great video presence and love engaging with customers through video
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Fullstack Engineer
Loom  
javascript healthcare react-js Aug 20 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
Loom is looking for engineers to propel the next iteration of our creation and collaboration tools forward. As a company, we are looking to accelerate information flow between every member of the global workforce. Be it making Loom's video creation tools faster or more delightful, or surfacing the right content in a shared team library to the right audience, you will be building the base of how Loom functions as a workplace communication tool. 

Responsibilities:

  • You will build a beautiful, snappy, and native-feeling UI experiences across all of our product teams from video creation to enterprise.
  • You will optimize and set new standards for application-level tooling to measure product stability and speed.
  • You will build product features end-to-end: through conception, exploration, iteration, maintenance, and polish.
  • You will own the features that you build and become the domain expert on those areas within the organization in time.
  • You will collaborate with Product, Design, and Infrastructure to build features in support of the product strategy.
  • You will help with interviewing other talented engineers that want to join Loom.

What We're Looking For:

  • 4+ years of professional JavaScript experience.
  • 2+ years of ReactJS (or similar) experience.
  • Passion for productivity tools and supporting power users.
  • Great design intuition and user empathy.
  • Passion for UI fluidity and performance.
  • Ability to readily learn most technologies on-the-go.
  • Ability to thrive in an ambiguous environment with a high degree of autonomy.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Software Engineer - Core Video
Loom  
senior android healthcare Aug 04 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
Loom is looking for an engineer to join our Core Video team to propel the efficiency, reliability, and speed of our video creation, editing, and viewing experiences forward. As a member of this team, you will create and optimize cross-platform technologies that power our video products. Our small Core Video team builds the technology directly responsible for the magical experience that Loom is known for providing its users, joining it, you will be at the core group of individuals determining our path for innovation.

Responsibilities:

  • Architect and build features for our native recording layers on our Windows and Mac applications with minimal impact to client-side performance
  • Lead the design and implementation of features that make people reconsider the idea that creating that perfect video has to take a long time
  • Investigate performance and reliability issues within our video pipeline that will directly impact our recording success rates, and therefore the perception of Loom's overall brand
  • Architect and build an efficient view processing pipeline so that our recordings are instantly available and viewable under various network conditions
  • Work intimately with our infrastructure team to optimize our ingest layer for our global userbase
  • Have ownership and input over the Core Video team's roadmap and, therefore, significantly impact the company's strategy
  • Optimize your code for developer efficiency and make it work on all the platforms that Loom offers its recording products on (iOS, Android, Mac, Windows, Chrome Extension)

What We're Looking For:

  • 4+ years of experience working with media processing and media encoding technologies
  • Passion for opening black boxes to solve an existing problem
  • In-depth understanding of how one or more of the following work: HLS, H.264, Matroska, DASH
  • Experience with languages that require memory management implementation
  • Comfortable with ffmpeg and ffprobe
  • Experience with realtime systems, threading, and concurrency
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Revenue Operations Manager
Loom  
manager finance healthcare Jul 24 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As the first hire on the Sales Operations team, you will help scale our sales infrastructure and drive excellence in our sales process. You will help define & improve sales processes, analyze and share insights on key revenue and sales trends, design and measure metrics to enhance overall productivity, and ultimately help scale our business in an effective way. We care about working as a team, delivering results, and what will move the needle most for Loom. This role will report to Andy Gale (VP of Finance & Operations). There is significant opportunity for advancement.

What You'll Do:

  • Build automation and scalability, optimize operational processes, and ensure seamless integration around systems, tools, and technology while maintaining data hygiene
  • Partner closely with leadership to develop actionable, measurable projects that accelerate sales growth and improve sales processes and operations
  • Gather requirements and project manage changes to our sales technology that result in improvements in rep productivity
  • Support reporting and forecasting for the sales organization focused on but not limited to lead metrics, pipeline reports, conversion rates, existing business trends that will materially impact the company’s growth trajectory
  • Support ad hoc information requests and analyses and other special projects

What You Should Have:

  • Strong background in SFDC architecture and management for sales teams
  • Exceptional project management, communication, and interpersonal skills
  • Desire to challenge the status quo to improve and streamline processes for increased efficiency and scale
  • Strong analytical, conceptual and problem-solving abilities
  • Quick learner with the ability to solve problems independently or with little guidance
  • Willing to work in a highly demanding and results-oriented team environment
  • Proficiency in Microsoft Excel and sales tools
  • 3+ years experience in Sales Operations and/or an analytics role
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Analytics Engineer
Loom  
python data science testing healthcare Jul 16 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
You will be collaborating with the data team, engineering team & stakeholders across the company to build the foundation of our analytics infrastructure. You will take ownership of the transformation layer from raw data to the models that drive all critical analysis and dashboards across the organization. We are looking for a SQL wizard trained in the arts of performant & well-documented query writing, someone who puts data quality first, and someone that can translate business problems into models that drive actionable insight. 

Your Responsibilities:

  • Help build foundational analytical components that drive the creation of insightful automated dashboards and data visualization to track key business metrics.
  • Partner with product managers, engineers, marketers, designers, and business operations to translate business insights into infrastructure that drives business results.
  • Drive table design, transformation logic and efficient query development to support the growing needs of the data analytics organization.
  • Automate analyses and data pipelines while building scalable data infrastructure.
  • Develop testing and monitoring across the transformation layer to ensure data quality from raw sources and all models downstream.
  • Build out documentation that supports code maintainability and ultimately a Data Dictionary that makes data accessible to the whole company. 

What We're Looking For:

  • 2-4 years of experience in a data science or analytics role.
  • Proficiency in SQL and database table design - able to write structured and efficient queries on large data sets.
  • Strong communication skills to work with stakeholders to translate business needs and ideas into tractable work items.
  • Experience with ETL tools such as Airflow or DBT.
  • Experience working in the command line and in git workflows.
  • Proficiency in R and/or Python is a nice to have.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Staff User Researcher
Loom  
healthcare Jun 24 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
We're hiring a Staff-Level User Researcher to help design Loom, and to help us understand our users and customers. This role will be a founder of User Research at Loom, and heralds the creation of our Research team within Design. Over time, you'll get the opportunity to help build and guide User Research as a practice and a team, in partnership with the VP of Design. We envision the early-stages of this role to be highly strategic — a blend of foundational research and internal education to improve our existing teams' research skills. Over time, as the research organization grows, this role will specialize to focus on the development of research programs, hiring, mentorship, and a blend of formative and evaluative hands-on research.

Loom Design:
Design is a vital organization at Loom. By radically improving the experience of recording and sharing quick video messages, we are creating a new and more humane way of communicating at work. This requires us to think big and to discover and explore uncharted territory. That's why we're focused on building a diverse, and resilient design organization, full of talented people who love feedback and collaboration. Loom is a remote-first company, and Design is no exception: we're hiring the best Designers, Researchers, and Writers from around the world, wherever they are. 

Your Responsibilities:

  • Partner closely with Product and Engineering to help guide feature development.
  • Be a key voice that represents the people who use Loom, their needs and desires in design and product conversations
  • Bring learnings and insight to help inform product roadmapping and planning.
  • Plan and execute foundational research initiatives that help the company understand what questions to we should be asking, and to increase our understanding of users.
  • Partner closely with the Analytics and Data teams to help build a repository of reference knowledge for Loom.
  • Evangelize and teach research methods to the company, from design and product to sales and success. Convey insights to the Leadership team.

What We're Looking For:

  • Experience with mixed-methods research: qualitative and quantitative data collection, analysis and synthesis.
  • Experience working with cross-functional teams in a product development environment
  • Excellent narrative-building skills, and the ability to synthesize insights into actionable recommendations
  • A desire to do hands-on research on an early-stage team, from planning and execution to Research Coordination
  • Masters or PhD in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science (or similar), or equivalent experience.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance 
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Product Manager - Create
Loom  
manager product manager healthcare Jun 03 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The role
Loom is looking for our a product manager to oversee our Create pillar which includes our PC, Mac, and Chrome Extension recorders as well as our web platform. We're changing behavior in the workplace by introducing a new medium of communication. That does not happen often.

Your Responsibilities:

  • Talk with customers to help define the roadmap and ensure we are building the right stuff
  • Clearly define and communicate product requirements
  • Drive prioritization for new feature development
  • Work cross functionally with Loom's design, engineering, growth, and sales teams to develop concepts and troubleshoot issues
  • Help the team define and track key success metrics
  • Collaborate with marketing on messaging, positioning and GTM plans

What We're Looking For:

  • You love video and believe in its magic to make working more efficient and expressive
  • 5+ years of product management experience
  • You track record for building successful products alongside world class designers and engineers
  • You know when to use data to guide you and when to rely on your great product instincts
  • You're an excellent communicator, natural bridge-builder and unhealthy conflict defuser
  • You're a positive influence and a leader
  • You have an ability to thrive in an ambiguous environment with a high degree of autonomy

Not Required, but a Plus:

  • Technical background or technical fluency
  • Experience with subscription software and freemium products, additional plus if horizontal SaaS
  • Experience working in a start-up or similar fast-paced, scrappy environment
  • Comfortable presenting to large groups of people
  • MBA
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Director of Data
Loom  
executive data science finance healthcare May 29 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $45 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
Loom is looking for an experienced and empathetic Director to lead our Data Team, scale it up, lead it, and inspire everyone they interact with. The Data Team is responsible for data engineering, data science and data analytics efforts across Loom. Your team will own all of the infrastructure that supports data efforts and you will work cross-functionally to help identify new work and deliver insights to multiple teams across the company. You will work closely with stakeholders to define the data roadmap, make necessary infrastructure and engineering investments, make hiring and scope recommendations, and deliver against them. You have a technical background, though you aren’t expected to write code in the critical path. You are an inclusive leader with a curiosity for technology and it shows in your engagement with your peers and the team. Given Loom is a remote-first company, you ideally have experience managing remote and / or distributed teams.

You will:

  • You will lead and manage our Data Team, working closely with multiple functional stakeholders within the company, including engineering, go-to-market, product and finance to deliver on the key data needs within the company to help accelerate decision making and inform future investments.
  • You will manage data engineering, data science and our analytics team, understanding the unique growth and development needs of each area, fostering a collaborative environment and building a world class data organization.
  • You will manage and advise our Data Team on technical house-keeping initiatives and ensure we are able to consistently improve the scalability, quality and performance of our data infrastructure for the long term.
  • You are a business minded leader, with proven experience contributing key learnings that have helped the organization execute effectively and grow to the next level.
  • You will recruit, hire and train your team, building a sense of belonging and emotional safety. Growing each member from a place of empathy and good intentions.
  • You will help pair and brainstorm with engineers, data scientists and analysts on architectural and technical topics and foster an environment of learning and growth.

What We're Looking For:

  • Managed a team of 5 or more data scientists, data engineers or analysts
  • 4+ years of professional full-time experience as a data scientist or engineer
  • 2+ years of management experience
  • Led projects with multiple stakeholders and helped drive towards clarity and decision velocity
  • Enterprise or teams-oriented product experience
  • Track record of hiring, retaining, and growing engineering, data science and analyst talent
  • Track record of shipping new products and iterating on them over time
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Fullstack Engineer - Desktop
Loom  
senior javascript swift docker cloud aws May 14 2020
See full details
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 3M users across 70k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $45 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
Loom makes it simple to create HD video content and have it instantly available to share with anyone in the world. Because of this simplicity, multiple years' worth of video content is created on Loom every week from people in almost every country around the world, and the usage has been rapidly increasing.

Loom's Desktop application is our most powerful recording client offering and can record your screen and camera in 4k while simultaneously uploading the video files to our cloud infrastructure. While this is happening, the user is performing actions on their screen that are critical to delivering their message effectively. The Desktop UI must remain unintrusive and smooth without compromising the performance of the operating system. In this role, you will work on Loom's Desktop application and the efficient use of machine resources and world-class stability will be at the core of every effort.

The Stack:
The Desktop application uses Electron with custom encoding binary layers written in Swift and C++ for macOS and Windows, respectively. The application interfaces with Loom's infrastructure view REST endpoints and GraphQL. The infrastructure currently runs in the AWS ecosystem. We are using Docker, Node, React, and Webpack within our web services.

Responsibilities:

  • Architect and build user interfaces that are quick, polished, and flexible enough to change if required with Electron and the latest Chromium APIs
  • Work closely with our Core Video team to understand the intricacies of and help iterate on our custom video encoding layer
  • You will document the new video infrastructure systems that you build and socialize those changes within the rest of the product organization
  • You will own the products that you build and become the domain expert on those subjects within the organization.
  • You will design tools and frameworks that empower the Desktop team to ship quickly and with confidence
  • You will optimize the tools and features that you build to support the Windows and macOS operating systems equally

What We're Looking For:

  • 6+ years experience with JavaScript and building highly performant web interfaces
  • Familiarity with Electron, Typescript, Webpack, and Mocha is a plus
  • A good balance between quick decision making and knowing when to ask for input
  • Experience working with product that has gone through multiple product and architecture evolutions
  • Passion for developing on Windows and macOS
  • Great design intuition and user empathy
  • Passion for UI fluidity and performance
  • A constant desire to improve, learn more and take things higher
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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