Remote Jobs at Nava

Last Week

Product Manager
Nava  
manager Apr 06
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Product Manager to drive our vision forward.

You'll help us execute on our mission of reimagining the digital services our government provides. Working directly with government and across Nava’s engineering, design, and business teams, you’ll create experiences that improve the lives of millions of Americans. You care deeply about end users, and are passionate about crafting simple and usable solutions.

You’ll be responsible for being the market expert for our products, deeply understanding our end users and populations we serve, collaborating with leadership on our product vision, actively communicating and pitching our vision to the Nava product team and government partners, and making sure the company is executing in the chosen product development direction.

What you’ll do

  • Support the vision, goals, and measures of success for the products and services you manage
  • Work with designers, business analysts, and technical leads to discover and synthesize market research, user needs, business requirements, and technical approaches
  • Define the direction, scope, and priority of projects, from high level initiatives to specific features, user stories, and business metrics
  • Work closely with cross-functional teams to develop and ship projects
  • Proactively socialize, iterate on, and build buy-in for product initiatives with the team, government partners, and other contractors
  • Collaborate with the project management team to prioritize roadmap and inbound units of work
  • Represent Nava’s outcome-centric and user-centric approach in discovery meetings with agencies and contractors
  • Understand and communicate the needs of end users and population segments we serve and government partners we work with
  • Measure product progress towards business goals or user needs and translate data insights into action
  • Make tactical decisions to improve the design, define requirements, and generate stakeholder buy-in for our desired path forward

What we're looking for

  • At least three years of experience as a Product Manager of a cross-functional team
  • Experience running and/or shipping custom consumer web applications
  • Ability to generate very strong product plans and build buy-in across the team, our government partners, and other contractors
  • Excellent written and verbal communication skills for technical, user experience, and project management trade-offs; enthusiastic communicator
  • Strong bias towards action; ability to step up into team gaps and ambiguous situations to structure the team’s action plan
  • Ability to execute with incomplete information; great product instincts and an ability to create order from divergent needs
  • Ability to define a product objective, and logically reverse engineer the path and communications to achieve the objective
  • Ability to identify market trends and shifts that will affect product direction, and updating plans based on future expectations
  • An adaptive, empathetic, collaborative, and positive mindset
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Delivery Manager
Nava  
manager saas Apr 06
Nava is at the forefront of reimagining how our government serves its people and we are looking for a Delivery Manager to help us execute on our mission of changing the digital services our government provides. 

You’ll work with our government partners and across Nava’s engineering, design, product, and business teams to help move critical projects forward that improve the lives of millions of Americans. You’ll manage agile projects where there is significant complexity, risk, uncertainty, or scale to deliver critical software that serves millions of people. You’ll manage resources, scope, schedules, dependencies, and risks to ensure your project team can execute successfully and sustainably.

What You'll Do

  • Work directly at the intersection of government and the Nava team to manage our sprint process, estimate our efforts, triage incidents, manage expectations, and communicate progress
  • Proactively build relationships with stakeholders and other contractors
  • Understand the team’s objectives, systems, and capabilities in order to make decisions about project priorities and to help resolve issues
  • Coordinate multiple contractor teams to bring alignment to large ecosystems and create holistic success for everyone
  • Manage the team’s velocity and continually improve our processes for organizing ourselves and our work
  • Demonstrate a passion for learning, embrace change, and ask insightful questions particularly about business needs and technology solutions

What we're looking for

  • Demonstrated experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
  • Experience developing custom software products that are designed for the public
  • Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
  • Assess whether engineering estimates are correct, help identify gaps in product requirements, timeline risks, integration needs, and coordinate with project managers from other vendors and system components. 
  • Ensure requirements and user stories are fully understood and that implementation plans match expectations

Other Nice to Haves

  • Project management in a government context
  • Experience integrating with SaaS products
  • Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders 
  • Experience managing projects that provide production operations and support alongside ongoing product/feature development
  • Experience launching new production systems with high public visibility in a fast-changing regulatory environment
  • Experience with both the use and management of Jira and Confluence
  • Experience working with development teams building APIs

Other requirements

  • Experience: At least 3-5 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders
  • Residency: Lived in United States at least 3 years out of the last 5 years
  • You will be required to obtain a public trust clearance.
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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This Month

Program Director
Nava  
executive finance Mar 25
Overview
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Program Director to lead the delivery and client engagement efforts on a portfolio of strategic contracts. Nava's Program Directors oversee delivery outcomes and client relationships, directing large (50-people+ teams) to create positive delivery environments


At Nava, members of the Program leadership team are responsible for client trust and relationships, team clarity and health, staffing, contract management / profit & loss, and organic growth. Details are in the What You'll Do section below.
  
Opportunities and Challenges
Nava provides opportunities to do meaningful, impactful, mission-oriented work. As a public benefit corporation, we have a social mission written into our founding charter. The people who work at Nava have a fiduciary duty to our stated mission: to improve access, effectiveness, and simplicity of government services. We see this as an opportunity, but it is also important to highlight the challenges we face in advance.

You will be working within the government ecosystem, which means working dynamically, with other government contractors and civil servants. Working with people outside of your company means you'll likely encounter different working styles, cultural norms and be responsible for maintaining order and focus without authority. At the same time, working as part of a larger team allows us to deliver on projects of larger scale and complexity.

The government contracting ecosystem is a compliance-driven multi-stakeholder environment – particularly when compared to the operating environments of companies of our size in the private sector. Successful members of our team understand how to be innovative within this environment when responding to proposals or delivering software and infrastructure. Finding and recommending ways to improve the way government digital services are procured and  built is one of the highest-leverage ways we help fulfill our mission.

What You’ll Do

Client trust and relationships
- Exceed the expectations of our government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level
- Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances)
- Engage our clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate our progress transparently

Organic growth
- Instigate growth at scale, for example, by expanding into neighboring programs or modifying an existing contract with new work
- Maintain awareness of the broader landscape and potential for new opportunities and risks

Team clarity and health
- Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery
- Support the creation of delivery environments built on mutual trust between government partners and our team

Staffing
- Scale efforts through a team of project managers and other functional delivery leads

Contract management / profit & loss
- Ensure that Nava is delivering contract scope on time within budget, act as the budget owner for your program in coordination with the finance team, and coordinate necessary contract modifications

Internal
- Set and uphold standards for delivery excellence and client service
- Apply Nava's policies and guidance at the program level (E.g. utilization guidance)
- Participate in developing on and delivering company objectives and key results

What We’re Looking For

  • At least 12 years of experience managing complex software delivery efforts in highly constrained environments, including experience overseeing agile software development efforts
  • You are an empathetic communicator and relationship builder – you take a service-oriented approach to supporting the program team and our clients.
  • An extremely adaptable problem solver who can deal with multi-dimensional challenges involving many organizations, processes, cultures, and technologies.
  • An empathetic relationship builder with a collaborative and positive mindset.
  • You are highly organized and care deeply about building and growing a sustainable, culture-conscious business.
  • A strategic approach to delivery planning and contract management over the medium-term and long-term.
  • An iterative approach to execution that emphasizes rapid team progress.
  • Ability to manage contract finances in coordination with the finance team.
  • Ability to maintain broader situational awareness beyond the immediate team.
  • Excellent written and verbal communication skills.
  • Nava is fully remote for the foreseeable future. In the past some clients have asked for travel to the client site as necessary, around 2-3 days/month. 



We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Executive Assistant
Nava  
executive Mar 23
Job Description
Nava is at the forefront of reimagining how our government serves its people. We’re looking for an Executive Assistant to support the executive team and administer key facets of executive team planning in order to help Nava achieve its company goals and make progress against its public benefit mission. 

About Nava
Our mission is to partner with government agencies to deliver digital services that make programs simple, effective, and accessible to all. As a self-funded public benefit corporation, we're charting our path towards making progress on our mission. Nava is a fast-growing team of over 200, headquartered in DC but with staff across the US. 

About this Role
Working directly with the executive team, and reporting to the COO, you will both administer internal programs and execute against internal coordination projects to build capacity for the executive team and Nava. Internal programs will include coordinating the executive team’s quarterly planning sessions, while coordination projects will focus on partnering with the COO directly or individual executives to put together leadership meetings with other organizations or government agencies, internal team touchpoints, or ongoing administrative support. 

Who we are looking for
You are an experienced administrative professional who can quickly build context in complex environments, and can proactively identify as well as support efforts to improve coordination and operations. 

You’re a detail-oriented and action-oriented operator, and find success when you’re unlocking capacity of the teams you work with. You’re proactive – you’re actively thinking about ways communication channels or coordination efforts can be improved, and you know when to ask for help and when to make assumptions and move forwards. You’re collaborative – you value learning from the needs and constraints of different teams and leaders, and finding paths forward that bring people along rather than surprise them.

Role and responsibilities

  • Oversee internal ongoing programs to support quarterly planning and ongoing senior leadership meetings
  • Partner with COO to iterate on internal senior leadership coordination and communication channels
  • Partner with individual executives on scoped administrative or coordination projects
  • Proactive operational support to increase the effectiveness of the executive team
  • Clear communication with external or internal parties as needed in order to coordinate efforts

Skills & Attributes

  • Proven success in an administrative or executive assistant role; preference for experience in professional services or civic/gov tech
  • Experience utilizing G-Suite or other scheduling software
  • Enjoys ownership and independently driving coordination efforts to completion
  • Understands how to gather the context required to make progress
  • Ability to thrive in a fast-paced environment with ever-changing priorities
  • Excellent problem solving, planning, and communication skills
  • Highly resourceful, reliable, and detail-oriented
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Remote and Office Operations Associate
Nava  
finance Mar 18
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for an experienced Office and Remote Operations Associate to help drive this mission forward.

This role will have a major impact on team culture so your vision and contributions to the ideal working environment is critical. You'll work within the Finance and Business Operations organization, as part of the Office Operations team to execute on a variety of business operations responsibilities including managing day-to-day business operations tasks, remote events, remote employee support, and administration. You care deeply about improving efficiency and impact but always keep your mind open to new approaches to problem solving. 

You'll be contributing to operations in both in-office locations as well as supporting remote employees by championing improvements to the office environment and culture and contributing to overall business operations as part of a bi-coastal team. You'll set high standards for operations efficiency and follow-through, and incorporate feedback and input from the wider team.

What You'll Do

  • Apply a proactive and organized approach to office and business operations across physical office locations and the remote working environment
  • Support ongoing daily operations management including logistics, events, orders, supplies, inventory, security & IT
  • Organize and manage regular remote events
  • Help manage morale building initiatives including swag and significant life event gifts
  • Support office operations initiatives including opening of satellite coworking hubs for remote staff
  • Provide ‘help desk support’ regarding internal policies and procedures
  • Perform additional administrative and IT support duties as required
  • Collaborate with a bi-coastal team and contribute towards a consistent, efficient and culturally conscious business operations team and policies
  • Contribute to Nava’s financial health through accurate budget tracking, reporting, and reimbursing expenses
  • Manage and oversee business inventory and assets
  • Support employee onboarding and offboarding
  • Interview candidates as needed

What We're Looking For

  • Experience as an office or operations coordinator for at least a 100+ person company, with both in-office and remote employees
  • Experience working with distributed teams
  • Experience with coworking vendors and managing coworking arrangements
  • Experience managing office and company credit card budgets
  • Experience planning and executing company and/or team events
  • Experience with and comfort engaging in basic troubleshooting of organizational software, eg: helping users with use of G-suite, Slack, Zoom, etcHighly organized, resourceful, reliable, and detail-oriented
  • Ability to work independently and autonomously within a distributed team while soliciting feedback when necessary
  • Ability to think strategically around trade-offs and short term vs. long term benefits
  • Ability to build and form strong relationships with both the internal team and external vendors
  • An adaptive, empathetic, collaborative, curious, and positive mindset
  • A customer service mindset for engagement with the organization
  • Excellent written and verbal communication skills

Bonus Experience

  • Setting up satellite offices or coworking hubs 
  • Experience moving midsize offices (80+), managing logistics, communications and administration
  • Experience supporting an all-company in person offsite
  • Experience working with a collaborative team to design and execute office layout and decor
  • Plan large scale community outreach/speaker/team events
  • Experience planning and executing industry networking, conferences, speaker panels, and/or recruiting events
  • Experience planning large internal events (200+)
  • Working with and managing distributed team members or contracted staff
  • Managing multiple office locations
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Proposal Manager
Nava  
manager Mar 16
Nava is at the forefront of reimagining how our government serves its people. We’re looking for a Proposal Manager to lead our teams through federal, state and local procurements - large and small - to propose solutions that improve government services for vulnerable populations

About Nava
Our mission is to partner with government to deliver digital services that make programs simple, effective, and accessible to all. As a public benefit corporation, our intent is not to win as much work as we can, but to design a portfolio that makes the highest leverage progress against that mission. 

About this Role
Working directly with Client Solutions Managers (industry term: Capture Manager) and Nava Subject Matter Experts, you will help to build the leading portfolio of mission-aligned digital transformation work. Day-to-day you will structure and execute our efforts to respond to solicitations and deliver design/coding challenges in support of Nava's growth goals. You'll be responsible for deconstructing procurement requirements, developing and orchestrating a schedule, and understanding the compliance architecture in order to help  Nava deliver compliant, complete and compelling responses. Strategically, you build our Proposal Management processes and practices and curate and grow Nava's core content in order to communicate our capabilities, experience and modern approach to delivering digital services.

Opportunities and Challenges
Nava provides the opportunity to do meaningful, impactful, mission-oriented work. As a public benefit corporation, the people who work at Nava have a fiduciary duty to our stated mission: to improve the accessibility, effectiveness, and simplicity of government services. When identifying and pursuing opportunities we must ensure that we are well suited to win and deliver successfully, but also evaluate the work against our mission and values. This is a high bar, but it's why we're here, and it informs what we do and how we operate across all phases of the business. 

You will be operating within the government ecosystem, which means collaborating dynamically with other government contractors and civil servants. Working with people outside of your company means you'll likely encounter different working styles, cultural norms, and be responsible for maintaining order and focus without authority. At the same time, working as part of a larger team allows us to deliver on projects of larger scale and complexity.

The government contracting ecosystem is a compliance-driven multi-stakeholder environment - which adds significant complexity to our work, particularly when compared to the operating environments for companies of our size in the private sector. Successful members of our team understand how to be innovative within this environment when crafting solutions and proposal responses. Finding and recommending ways to improve the way government digital services are procured and built is one of the highest-leverage ways we help fulfill our mission. 

Who we’re looking for
You are an experienced Proposal Manager who is ready to help Nava understand and navigate federal, state and local procurement processes. You are able to quickly learn Nava's capabilities and leverage our prior experience in support of well structured and winning proposal efforts. You are excited to help Nava tell our story in a way that resonates with prospective clients. 

You’re detail-oriented and able to organize and manage processes, responsibilities, and team operations. You create clear frameworks to engage subject matter experts with varying degrees of familiarity with federal procurement in a structured and predictable way. You’re at home in rapidly evolving, ambiguous situations and can adjust your strategy as the needs change.

Most of all, you’re excited about building a mature Proposal Management practice at Nava, motivated by making progress against our company mission, and ready to manage the proposal process in support of new opportunities.

Requirements

  • Experienced professional with 4+ years managing large solicitation responses for federal/state/local clients 
  • Experience developing and iterating consistent and effective Proposal Management processes
  • Experience developing proposals in support of modern digital services, custom development or highly tailored solutions 
  • Experience curating and building high value and broadly applicable 'evergreen' content
  • Experience creating or working with experts to translate complex concepts into compelling graphical content
  • Ability to guide a multi-vendor team to a winning bid by providing structure while being flexible to new information and gathering input and feedback from across the team
  • A proven ability to establish order, calm, and accountability through an effective proposal management practices
  • An adaptive, empathetic, collaborative, and positive mindset
  • Highly resourceful, reliable, and detail-oriented

Responsibilities

  • Build a proposal management practice that helps Nava increase proposal quality and in support of Nava's growth goals
  • Lead Nava Client Solutions Managers, Subject Matter Experts and reviewers through well-structured proposal efforts; effectively engage Nava leadership (Contracts, Staffing, etc) and teaming partners at the right times with the right information
  • Author proposal content such as descriptions Nava's past performance and capabilities
  • Manage concurrent proposal efforts without sacrificing clarity or quality 
  • Develop and support a compliance checklist for each opportunity, including evaluation criteria, required forms and contractual documents
  • Curate, organize and and build 'evergreen' content that speaks to Nava's capabilities, projects and modern practices
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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This Year

Delivery Manager/Project Manager
Nava  
manager Feb 04
Job Description

Nava is at the forefront of reimagining how our government serves its people and we’re looking for a Delivery Manager to help us execute on our mission of changing the digital services our government provides. 

You’ll work with our government partners and across Nava’s engineering, design, product, and business teams to help move critical projects forward that improve the lives of millions of Americans. 

You’ll manage the support of a large-scale product, working closely with our engineers and government partners to triage issues and distill them into clear, actionable tickets for the team. You'll be available to tackle P1 issues as they arise. You'll also work with the team to continually improve on our response and support of the system and build close working relationships with a variety of people, including engineers, client stakeholders, and partner vendors. 

You think holistically and understand how the details of the project fit into the bigger picture, and take pride in working through highly ambiguous situations to deliver value to users. You have a strong bias towards action when faced with incomplete information, and communicate transparently to build consensus internally and externally.

What You'll Do

  • Work directly at the intersection of government and the Nava team to manage our sprint process, estimate our efforts, triage incidents, manage expectations, and communicate progress
  • Proactively build relationships with stakeholders and other contractors
  • Understand the team’s objectives, systems, and capabilities in order to make decisions about project priorities and to help resolve issues
  • Coordinate multiple contractor teams to bring alignment to large ecosystems and create holistic success for everyone
  • Accurately report risks, successes, progress, and failures
  • Manage the team’s velocity and continually improve our processes for organizing ourselves and our work
  • Demonstrate a passion for learning, embrace change, and ask insightful questions particularly about business needs and IT capabilities

What we're looking for

  • Demonstrated experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
  • Experience working with product, design, and engineering teams as a cohesive unit and maintaining open lines of communication in a multi-disciplinary environment 
  • Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
  • Ability to grow and nurture existing and new client relationships to help drive prioritization across multiple projects and create ecosystems of success
  • Strong organizational skills and attention to detail
  • Ability to communicate clearly and increase transparency, with a strong competency in situational awareness and conflict resolution
  • An adaptive, proactive, empathetic, tenacious, and positive mind
  • Experience with both the use and management of ticketing systems. Jira and Confluence are used on this project so experience with them specifically is ideal, but it's more important that you’re diligent at tracking down issues and documenting them clearly

Other Nice to Haves

  • Project management in a government context
  • Experience working on iterative projects using prototypes, product pilots, and user research 
  • Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders 
  • Experience launching new production systems with high public visibility in a fast-changing regulatory environment
  • Experience working with development teams building APIs

Other requirements

  • Experience: At least 5 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders
  • Education: Due to contractual requirements, this role requires a Bachelor's Degree (in any discipline) or equivalent years of experience.
  • Residency: Lived in United States at least 3 years out of the last 5 years
  • You will be required to obtain a public trust clearance.
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Deputy Program Director
Nava  
executive cloud Dec 14 2020
Nava is at the forefront of reimagining how our government serves its people. We’re looking for a Deputy Program Director to help us execute on our mission of changing the digital services our government provides. 

You’ll support our Center for Medicaid and Medicare Services (CMS) Program Director and work closely with both our government partners and across Nava’s engineering, design, product, and business teams. 

You are a strategic problem solver and have the ability to make thoughtful decisions while considering their impact across multiple teams, both internally and externally. You are an empathetic communicator and relationship builder – you take a service-oriented approach to supporting the program team and our clients. You are highly organized and care deeply about building and growing a sustainable, culture-conscious business.

What You'll Do

  • Work directly at the intersection of government and the Nava team to manage our sprint process, estimate our efforts, triage incidents, manage expectations, and communicate progress
  • Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances).
  • Proactively build relationships with stakeholders and other contractors
  • Work with the CMS Program Director to set and uphold standards for delivery excellence and client service.
  • Understand the team’s objectives, systems, and capabilities in order to inform decisions about project priorities and to help resolve issues
  • Coordinate multiple contractor teams to bring alignment to large ecosystems and create holistic success for everyone
  • Demonstrate a passion for learning, embrace change, and ask insightful questions particularly about business needs and technology solutions
  • Maintain awareness of the broader landscape and potential for new opportunities and risks.

What we're looking for

  • Demonstrated experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
  • Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
  • Demonstrated experience in developing programmatic approaches for global scaling, deep understanding of enterprise IT and cloud solutions, and a bias toward action and execution.
  • A proactive, service-oriented (or “servant leader”) approach to management – internally with Nava teammates, and externally with clients.
  • An extremely adaptable problem solver who can deal with multi-dimensional challenges involving many organizations, processes, cultures, and technologies.
  • An empathetic relationship builder with a collaborative and positive mindset.
  • A strategic approach to delivery planning and contract management over the medium-term and long-term.
  • An iterative approach to execution that emphasizes rapid team progress.
  • Excellent written and verbal communication skills.

Other Nice to Haves

  • Project management in a government context
  • Experience migrating legacy systems to cloud platforms and/or integrating with legacy systems
  • Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders 
  • Experience managing projects that provide production operations and support alongside ongoing product/feature development
  • Experience launching new production systems with high public visibility in a fast-changing regulatory environment
  • Experience with both the use and management of Jira and Confluence
  • Experience working with development teams building APIs

Other requirements

  • Experience: At least 6 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders
  • Education: Due to contractual requirements, this role requires a Bachelor's Degree (in any discipline) or equivalent years of experience.
  • Residency: Lived in United States at least 3 years out of the last 5 years
  • You will be required to obtain a public trust clearance.
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Client Solutions Manager
Nava  
manager Dec 02 2020
Nava is at the forefront of reimagining how our government serves its people. We’re looking for a Client Solutions Manager to lead Nava subject matter experts in understanding our government partners' programmatic goals and unmet needs in order to develop compelling solutions, construct competitive proposals and lead winning bids. 

About Nava
Our mission is to partner with government to deliver digital services that make programs simple, effective, and accessible to all. As a public benefit corporation, our intent is not to win as much work as we can, but to design a portfolio that makes the highest leverage progress against that mission. 

About this Role
Working directly with the executive and business development teams, you will help to build the leading portfolio of mission-aligned digital transformation work. Day-to-day you will craft and execute successful strategies to modernize government services that support vulnerable populations by building a deep understanding of client needs, the competitive and partner landscape and each unique procurement. You’ll be responsible for internal coordination to resource, onboard and get the most out of Nava designers, engineers, product folks, and other subject matter experts, as well as teaming partners to deliver compelling, compliant, and competitive proposals.

Opportunities & Challenges
Nava provides the opportunity to do meaningful, impactful, mission-oriented work. As a public benefit corporation, the people who work at Nava have a fiduciary duty to our stated mission: to improve the accessibility, effectiveness, and simplicity of government services. When identifying and pursuing opportunities we must ensure that we are well suited to win and deliver successfully, but also evaluate the work against our mission and values. This is a high bar, but it's why we're here, and it informs what we do and how we operate across all phases of the business. 
You will be operating within the government ecosystem, which means collaborating dynamically with other government contractors and civil servants. Working with people outside of your company means you'll likely encounter different working styles, cultural norms, and be responsible for maintaining order and focus without authority. At the same time, working as part of a larger team allows us to deliver on projects of larger scale and complexity.

The government contracting ecosystem is a compliance-driven multi-stakeholder environment - which adds significant complexity to our work, particularly when compared to the operating environments for companies of our size in the private sector. Successful members of our team understand how to be innovative within this environment when crafting solutions and proposal responses. Finding and recommending ways to improve the way government digital services are procured and built is one of the highest-leverage ways we help fulfill our mission. 

Who we are looking for
You are an experienced business development professional who can quickly build context on the needs of our customers and Nava’s capabilities to solve complex problems and work through constraints to propose tailored and compelling solutions.

You’re a strategic thinker and actor, detail-oriented and able to organize and manage processes, responsibilities, and team operations. You structure proposals, documents, information, as well as decision support tooling and infrastructure in a clear and organized way. On each opportunity you empower subject matter experts with varying degrees of familiarity with federal procurement by building shared context on the opportunity, leading through clear structure and processes and helping each team member apply their expertise to contribute to a cohesive solution. You’re at home in rapidly evolving, ambiguous situations and can chart a course forward through uncertainty.

Most of all, you’re excited about designing and/or refining our strategy and processes to help us achieve our mission, not just executing a standard industry playbook. You’re able to see the interactions between various threads of action, and work through the tradeoffs. You can tailor existing processes or create new structures to get the most out of a talented and passionate team. You are motivated by making progress against our company mission, and are excited to work with subject matter experts to develop solutions and proposals in support of new opportunities. 

Requirements

  • Deep experience leading subject matter experts through end-to-end government contracting from long lead preparation to supporting strategic opportunities, to galvanizing a bid team, to proposal writing and management, to pricing to post-award protest and analysis.
  • 5+ years developing solutions for federal and/or state clients including organizing and developing proposal responses and pricing strategy.
  • Experience with agile software development on large government programs and complex transformation/modernization efforts.
  • Ability to guide a multi-vendor team to a winning bid by providing structure while being flexible to new information and gathering input and feedback from across the team.
  • Ability to to build and form strong personal relationships internally and externally. You can bring others into the business development phase, build consensus and build understanding around needs and practices.
  • A proven ability to establish order, calm, and accountability in the business development practice while managing multiple threads in rapidly-evolving environments.
  • An adaptive, empathetic, collaborative, and positive mindset.
  • Highly resourceful, reliable, and detail-oriented.

Responsibilities

  • End-to-end leadership and support for developing opportunities and each bid phase from strategy and solution development, to writing, pricing, and submission.
  • Gather, assess, and evaluate customer needs, pain points, and programmatic goals and  work closely with subject matter experts to  develop a winning solution at the strategic phase, prior to the official release of the bid and refine in response to RFPs.
  • Build and support the story of Nava’s unique capabilities, expertise, approach, values, and impact to improve bid responses.
  • Monitor for how broad government needs are evolving over time, in relation to Nava’s capabilities and shape the strategic direction of the company.
  • Identify teaming partners, lead and negotiate strategic partnerships, and lead the executive team, subject matter experts and teaming partners in developing feasible, winning solutions, staffing and pricing models for each opportunity.
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Senior HRBP
Nava  
senior ops Nov 23 2020
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for an HR People Partner to help our projects achieve their mission and operate on a day to day basis so we can execute the government work in a more efficient way.

As the first HRBP hire, this role will have a major impact on team support and efficiency, developing best practices for our organization and leading the implementation of People Ops strategies. You'll partner directly with our Delivery Orgs (Engineering, Creative, Program Management) to support the teams and be a strategic HR Partner. 

You'll have the opportunity to be an integral part of supporting a distributed team by championing improvements to the project environment and culture and contributing to overall project operations. You'll set high standards for excellence and follow-through, and incorporate feedback and input from the wider team.

Role & Responsibilities

  • Advise Delivery Leadership, managers, and stakeholders on people and organizational strategies and programs.
  • Coach and develop Navanauts at all levels within the organization, from staff through senior leaders
  • Assist leaders in providing employees with development opportunities that align with current and future business needs
  • Proactively identify opportunities to enhance the employee experience and partner with management to develop and implement innovative and sustainable solutions
  • Approach people matters with a keen awareness of risk and impeccable judgment; help build and apply HR policies and manage employee relations issues.
  • Act as a thought partner for new initiatives as Nava grows, aligning Navaroo experience and business priorities

Skills & Attributes

  • Proven success in an HRBP role at a tech company; preference for experience in professional services or civic tech
  • Ability to thrive in a fast-paced environment with ever-changing priorities.
  • Excellent relationship building, coaching, and problem solving skills.
  • Strong competency within the HR function: succession planning, org design, coaching, recognition programs, talent management, communications, and change management
  • Empathetic and understanding to employee needs as we take on challenging work with our government partners
  • Highly resourceful, reliable, and detail-oriented 
  • Experience in Diversity, Equity and Inclusion programs highly desired
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Technical Delivery Manager
Nava  
manager cloud Nov 12 2020
Nava is at the forefront of reimagining how our government serves its people and we’re looking for a Delivery Manager to help us execute on our mission of changing the digital services our government provides. 

You’ll work with our government partners and across Nava’s engineering, design, product, and business teams to help move critical projects forward that improve the lives of millions of Americans. You’ll manage agile projects where there is significant complexity, risk, uncertainty, or scale to deliver critical software that serves millions of people. You’ll manage resources, scope, schedules, dependencies, and risks to ensure your project team can execute successfully and sustainably.

What You'll Do:

  • Work directly at the intersection of government and the Nava team to manage our sprint process, estimate our efforts, triage incidents, manage expectations, and communicate progress
  • Proactively build relationships with stakeholders and other contractors
  • Understand the team’s objectives, systems, and capabilities in order to make decisions about project priorities and to help resolve issues
  • Coordinate multiple contractor teams to bring alignment to large ecosystems and create holistic success for everyone
  • Manage the team’s velocity and continually improve our processes for organizing ourselves and our work
  • Demonstrate a passion for learning, embrace change, and ask insightful questions particularly about business needs and technology solutions

What we're looking for:

  • Demonstrated experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
  • Experience developing products that are designed for a technical customer, and have scaled to solve enterprise-level problems
  • Experience managing projects built on a Cloud platform (AWS highly desirable)
  • Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
  • Assess whether engineering estimates are correct, review technical specifications, architecture and networking plans, and act as the SME in security, scalability and infrastructure design discussions
  • Ensure requirements and user stories are fully understood and that implementation plans match expectations
  • Demonstrated experience in developing programmatic approaches for global scaling, deep understanding of enterprise IT and cloud solutions, and a bias toward action and execution.

Other Nice to Haves:

  • Project management in a government context
  • Experience migrating legacy systems to cloud platforms and/or integrating with legacy systems
  • Experience managing cloud platform accounts, budget enforcement, and continuous compliance through cloud governance software
  • Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders 
  • Experience managing projects that provide production operations and support alongside ongoing product/feature development
  • Experience launching new production systems with high public visibility in a fast-changing regulatory environment
  • Experience with both the use and management of Jira and Confluence
  • Experience working with development teams building APIs

Other requirements:

  • Experience: At least 7 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders
  • Education: Due to contractual requirements, this role requires a Bachelor's Degree (in any discipline) or equivalent years of experience.
  • Residency: Lived in United States at least 3 years out of the last 5 years
  • You will be required to obtain a public trust clearance.
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Engineering Apprenticeship: Software Engineer
Nava  
cs frontend Oct 22 2020
Nava partners with government agencies to deliver mission-critical software that helps public institutions earn people's trust. As a public benefit corporation, Nava is driven not just by profit, but also by our mission to build government software that well serves the American public. We ask the right questions to help civil servants and other contractors work effectively on complex systems in multi-stakeholder environments.

One of our Nava values is "Inclusion is Essential." We recognize that opportunities for software engineers are not always equal and we are committed to changing this.

The apprenticeship is a full-time, 4 month program beginning on January 11, 2021, aimed at diversifying our engineering team. Those who are currently underrepresented in tech and at Nava (Women, Black/African American, Latinx/Hispanic, those of South East Asian descent, Indigenous, Veterans, those working with disabilities, those re-entering the workforce, etc.) are especially encouraged to apply. Apprentices will be paired with a mentor, working on challenging and impactful projects like paid family medical leave or unemployment insurance portals. We will provide the support and environment that apprentices need to grow their careers in the civic tech space.

Due to the pandemic, our internships are remote this year (last year, we required that apprentices join us in our DC, SF or NYC locations so that they received the support and structure that can be obtained in an office setting). To adapt, apprentices will be required to have strong familiarity with remote working practices and be comfortable in proactive communication with their managers and mentors when work is not clear, when they are stuck, or when they have early examples of work to share with their support team.

Opportunities and Challenges
You will be working within the government ecosystem, which means working, sometimes closely, with other government contractors and civil servants. Working with people outside of your company means you'll likely encounter different working styles and cultural norms. At the same time, working as part of a larger team allows us to deliver on projects of larger scale and complexity.

The government also imposes a level of bureaucracy that is typically not present in a company of our size in the private sector. We operate in a regulated environment, where checks and compliance is built into the process of building software. This can make the path to production slower and some decisions, such as tools and processes, lie outside of our control. However, beyond writing code, finding and recommending ways to improve the way government software is built is one of the highest-leverage ways we help fulfill our mission.

You will be working with legacy systems. While our work is to build new systems with up-to-date technology, we have to do that within an existing ecosystem. Our work is building functional, resilient software for production. We don't build flashy prototypes that don't work for real people. This usually means getting to know legacy systems, often with poor documentation and unreliable narrators, and trying to determine how to replicate the systems' behavior or how to integrate with these systems. This is a great opportunity for engineers who enjoy software archaeology. If you care deeply about how software systems work over time, and building systems for longevity and resilience, this work is for you.

Who we’re looking for
You care deeply about building software that makes a real difference in people's lives, and is keen to grapple with the complexities and trade-offs involved in building government software. You have a solid engineering foundation and are eager to learn more.

You enjoy working on cross-functional teams, and collaborating with others, and you are able to direct yourself and work independently. You have empathy for the people who rely on your work, and you care about how your behavior affects others. You are humble and you value critical feedback and personal growth. You are comfortable receiving and giving kind, candid feedback.

Beyond coding ability, communication and teamwork skills are paramount. You must be able to communicate clearly and professionally in writing, in person, and through online tools, especially because we work with government stakeholders and other contractors.

You exhibit good judgment and are able to adapt to new situations well. You may encounter situations that no one on your team or at Nava has encountered before. You take responsibility and are able to persist through ambiguity to get to a solution.

Responsibilities
-Be comfortable sharing work before it's complete, to allow mentors can provide feedback and support early in the process
-An adaptive, empathetic, collaborative and positive mindset
-Ability to think holistically around engineering issues
-Knowledge of engineering fundamentals and architecture
-Excellent written and verbal communication skills, technical and otherwise
-Review code and give feedback on technical specs

Requirements
-Ability to work remotely, including strong, proactive communication skills. You must be able to ensure productivity, clear blockers, and share your work progress while working remotely.
-Recently graduated from a college or bootcamp program
-Experience with modern web development frameworks like Rails, Angular, React
-Experience working on web-based systems, both frontend and backend

Things not important
-Whether or not you have a CS or engineering degree (or any degree)
-Whether or not you have Github contributions. (It's great if you do, but we don't expect it.)
-Whether or not you have worked at a well-recognized company

Remote states Nava is actively hiring in: California, DC, Florida, Georgia, Illinois, Louisiana, Maryland, Massachusetts, Michigan, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington.
** If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. 
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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System Security Officer
Nava  
executive python javascript linux docker cloud Oct 14 2020
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for experienced security engineers to help drive this mission forward.
You will work on a small team, helping to improve and manage all aspects of the clients' systems systems, which are deployed on AWS. We work as integrated teams of Security, Infrastructure, and Software Engineers. We make heavy use of tools such as Docker, Terraform, and Jenkins and we continually evaluate new technologies as they become production-ready for government contexts.
You'll be responsible for the security of these critical systems. By doing this, you’ll help ensure that Nava continues delivering services that millions of Americans depend on. You care deeply about working on technology that affects people’s lives, and are passionate about designing for security, building secure infrastructure, and maintaining secure systems.


What you’ll do

Work to define the security posture of CMS cloud in collaboration with CMS and other partner contractors. Responsible for maintaining the Authority To Operate for all CMS Cloud systems under Nava’s control. Work with Software Engineers and Infrastructure Engineers to make our technical designs secure from the startDevelop processes and technology to enable automated defense and detection at the operating system and container levelWork with Software Engineers to ensure that frontend and backend application code is secure against various types of attacksImplement and manage security tools such as scanners to help keep infrastructure, operating systems, containers, and applications secure.


What we’re looking for

Previous experience securing a medium or large scale production systemExperience building a security team supporting a large, multi vendor cloud system. Familiarity with US government compliance requirements. (CMS compliance standards, ARS or MARS-e preferred)Experience leading an ATO for a large government system. Significant experience in one or more of: Cloud security, Linux/Unix OS and container security, web application and API securityExperience securing data at rest (encryption) and in transit (SSH and HTTPS)Ability to automate procedural tasks using scripting or coding in Python, Javascript, or RubyA thoughtful, adaptive, and collaborative mindsetExcellent written and verbal communication skills, technical and otherwiseAbility to pick up and learn new security, development, and operations skillsYears of experience: 10 Education: Due to contractual requirements, requires a Bachelor's Degree (in any discipline) or equivalent experience.

Lead Specific: Ability to explain security best practice to less technical stakeholdersAbility to lead security projects from kick-off to implementationBonus: Management experience

Remote states Nava is actively hiring in: California, DC, Florida, Georgia, Illinois, Louisiana, Maryland, Massachusetts, Michigan, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington.** If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.


We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Site Reliability Engineer - Client Management
Nava  
docker Aug 04 2020
Nava is at the forefront of reimagining how our government serves people, and we’re looking for an experienced Infrastructure Engineer to help drive this mission forward.
You'll work with our internal Nava team as well as our partners to roadmap long term, scalable solutions to issues that millions of Americans face every day.
This role has two parts: an internal-facing role, and an external-facing role.

The internal-facing role involves working across multiple cross-functional scrum teams, helping to implement and improve the infrastructure practices used for our work with our government partners.

The external-facing role involves helping stakeholders to define and shape the Infrastructure practices used across the government partner agency and also providing guidance to other teams within the government partner agency on an as-needed basis.

You care deeply about working on technology that affects people’s lives, and are passionate about building and maintaining large-scale systems that are well-designed, scalable, secure, and reliable.

Role and Responsibilities

Internal-facing
- Provide guidance to teams as they prepare new systems for production launch and operation
- In collaboration with our partners, develop an incident response process used by scrum teams across multiple systems
- Collaborate with other engineers and delivery managers to prioritize infrastructure roadmap
- Work with others to develop common infrastructure standards across engineering teams related to security, release management, monitoring, and incident response.
- Work with teams and stakeholders to define and run tabletop exercises
- Work with others to document SRE best practices as an example for other teams throughout the government partner agency.

External-facing
- This role will involve extensive collaboration with various stakeholders within state government. You'll need to co-write recommendations and proposals on how to set up infrastructure and teams in a way that is secure, reliable, and maintainable long-term, with clear delineations of roles and responsibilities. You'll need to be able to advocate for these solutions — and in some cases persuade skeptics — before starting implementation, which will often involve kicking off process changes for existing teams and organizations.
- Work with our partners to build technical support capacity for applications
- Consult with stakeholders and other teams on an as-needed basis on how to properly configure and work with monitoring, logging and alerting systems
- Consult with stakeholders and other teams on how to setup processes, such as an incident response and escalation process, across multiple vendors and agencies
- Speak to stakeholders as the main SRE representative on operational support and practices
- Proactively socialize, iterate on, and generate buy-in for SRE initiatives with the team, government partners, and other contractors

Skills and Attributes

  • A deep understanding of production systems and the operational model around them, especially with regards to reliability, security, and incident response.
  • Excellent written and verbal communication skills, technical and otherwise
  • Ability to communicate complex technical topics to a range of audiences, from highly technical to non-technical
  • Ability to develop clear, repeatable processes, and to produce documentation and runbooks that are accessible to a range of audiences
  • Experience cultivating strong relationships with external stakeholders and partners
  • Experience with multi-vendor environments, with a bonus for experience within government contracting or professional service firms
  • Adaptable and collaborative problem solving skills for working with several organizations, processes, cultures, and technologies
  • Solid SRE instincts and an ability to create order from divergent needs
  • Ability to work with incomplete information and to form consensus on solutions
  • Ability to collaborate with other infrastructure engineers on an existing codebase
  • Experience with the following systems a plus: Amazon Web Services, Terraform, New Relic, Splunk, Docker (ECS Fargate), Lambda, alerting systems (e.g. PagerDuty, VictorOps, OpsGenie)
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous compensation and equity packages and value a healthy work/life balance.
We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note that we participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Infrastructure Engineer - Operations
Nava  
python javascript docker cloud Jul 15 2020
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for experienced infrastructure engineers to join our operations team to help drive this mission forward.
Specifically, in this role, you will support CMS’ strategic vision to become the leading agency in leveraging modern cloud technology. You will work on a small team to maintain and manage all aspects of these systems, which are deployed on AWS. We make heavy use of tools such as Docker, Packer, Terraform, and Jenkins and we continually evaluate new technologies as they become production-ready for government contexts. This role is focused on support, administration, maintenance, and enhancement of production systems vs. new development.
You can work remotely, or from one of Nava’s offices in DC, SF, or NYC.

Opportunities and Challenges

You will be working within the government ecosystem, which means working closely with other government contractors and civil servants. Working with people outside of your company means you'll likely encounter different working styles and cultural norms. At the same time, working as part of a larger team allows us to deliver on projects of larger scale and complexity.
The government also imposes a level of bureaucracy that is typically not present in a company of our size in the private sector. We operate in a regulated environment, where checks and compliance are built into our processes and workflow at every step. This can make the path to production slower and some decisions, such as tools and processes, lie outside of our control. However finding and recommending ways to improve the way government software is built and operated is one of the highest-leverage ways we help fulfill our mission.
You will be working with legacy systems. While our work is to build new systems with up-to-date technology, we have to do that within an existing ecosystem. Our work is building functional, resilient software for production. We don't build flashy prototypes that don't work for real people. This usually means getting to know legacy systems, often with poor documentation and unreliable narrators, and trying to determine how to replicate the systems' behavior or how to integrate with these systems. This is a great opportunity for engineers who enjoy software archaeology. If you care deeply about how software systems work over time, and building systems for longevity and resilience, this work is for you.

What you'll do

  • Work with fellow Infrastructure Engineers to maintain our production infrastructure to ensure ongoing reliability while maximizing the development team's efficiency 
  • Troubleshoot and debug infrastructure, network, and operating system issues
  • Maintain and enhance operations software which automates the configuration, provisioning, deployment and monitoring of our core systems
  • Perform automated deployments to production environments
  • Maintain alarm systems for notifications on error conditions
  • Participate in an on-call rotation for production support escalations

What we're looking for

  • Previous experience maintaining a medium or large scale production system
  • Significant experience in one or more of the following areas: Cloud infrastructure, networking, Unix/Linux, Windows, scripting, or security
  • Ability to automate procedural tasks using scripting or coding in Python, Javascript, or Ruby
  • A thoughtful, adaptive, and collaborative mindset/understanding of networks, protocols, and architectures
  • Ability to use the shell to achieve practical aims. E.g. navigate the shell, SSH into machines, create SSH keys, read log files, move files, and start/stop services, search in files, change permissions
  • Excellent written and verbal communication skills, technical and otherwise
  • Ability to pick up and learn new operations skills

Other requirements

  • Experience: Minimum of 3 years
  • Education: Due to contractual requirements, this role requires a Bachelor's Degree (in any discipline) or four years of experience.
  • Residency: Lived in United States at least 3 years out of the last 5 years
  • You will be required to obtain a public trust clearance.


We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Director of Infrastructure Engineering
Nava  
executive cloud Jun 25 2020

Nava is working to improve government services for vulnerable populations. Some of our least visible but most impactful and far-reaching efforts involve modernizing and improving the foundational infrastructure that government agencies depend on to provide services. 
As we grow into larger, more sophisticated infrastructure projects that serve tens of millions of Americans, we're looking for an Infrastructure Director to round out our existing senior engineering leadership team.

Job Description
We're currently looking for a Director of Infrastructure to assure the foundations for federal and state government services are robust, dependable, and maintainable for decades to come.
You are a thoughtful and empathetic engineer motivated by providing usable solutions that help people. You're organized, collaborative, and care about both technology and the engineers you'll be leading. You have experience in coordinating across multiple teams with different tech stacks, architectures, and stakeholders.

You have a broad knowledge of what infrastructure tools exist and recognize that each project / problem has its own challenges and technical needs. You have the patience and problem-solving enthusiasm to refactor and integrate with legacy systems and services. Coaching your teams on how to think about a whole system and choose the most impactful improvement and automation will be a large part of your contribution.

Your leadership will help us better serve the people who use government services, the needs of the agencies we work with, and the changes we can make to have a large and lasting impact. Though there may be some opportunities to be hands-on and direct the specific approaches your teams use, your preference should be guiding your teams to make good choices (and follow through on implementing them)

You can work remotely, or work from one of Nava’s offices in DC, SF, or NYC.  Opportunities and Challenges Nava provides opportunities to do meaningful, impactful, mission-oriented work. As a public benefit corporation, we have a social mission written into our founding charter. The people who work at Nava have a fiduciary duty to our stated mission: to improve access, effectiveness, and simplicity of government services. We see this as an opportunity, but it is also important to highlight the challenges we face in advance.

You will be working within the government ecosystem, which means working with government employees, other government contractors, and civil servants. Working with people outside of Nava means you'll likely encounter different working styles, cultural norms and be responsible for maintaining order and focus without authority. 

The government contracting ecosystem is a compliance-driven multi-stakeholder environment – particularly when compared to the operating environments for companies of our size in the private sector. Successful members of our team understand how to be innovative within this environment. Finding and recommending ways to improve the ways in which government digital services are procured and built is one of the highest-leverage ways we fulfill our mission.

What you'll do

  • You'll work closely with the VP of Engineering and other Directors to shape Nava's technical direction and vision as we grow into new sectors to improve services for additional populations.
  • You'll collaborate across functional departments (Engineering, Design, Delivery, and Product) to build scalable, consistent workflows and processes.
  • In concert with Program Management, you'll be an escalation point for misalignments between engineering, delivery, and product priorities and decisions.
  • You'll lead your team in implementing infrastructure best practices, assure they're exposed to new tools and technologies, and provide heuristics on how to assess the best tool for a given problem.
  • Much of your team comes from a background that doesn't include professional services or client management responsibilities. You'll build processes and best practices for how to engage effectively and professionally with clients and other stakeholders.
  • Coaching and teaching others is a critical aspect of this role. You'll directly manage our infrastructure engineering managers/tech leads, and will actively engage in promoting and supporting growth for infrastructure engineers at all levels.
  • Strategize and coordinate infrastructure staffing and hiring with our Program Management, Staffing, and Recruiting teams.
  • Manage a team of 3-7 managers across multiple projects (currently 3)
  • Develop and refine equitable practices and cultivate a diverse and effective team, helping them realize their potential and honoring each team member's unique experiences.
  • Seek support from champions within Nava or amongst clients, especially in the digital transformation space, where there is anticipated resistance to new practices or decisions.
  • Provide air-cover for direct reports on any contract (e.g. scrubbing in to help get a project on track or providing direct support if your team encounters a complex stakeholder management situation)

What we're looking for

  • Interest in improving government services.
  • Broad background in infrastructure and an interest in using the best tools to solve a given problem.
  • Experience successfully leading multiple projects across multiple teams, and growing individual members of those teams in an equitable manner.
  • Ability to graciously accept, and give, feedback to both reports and executive management.
  • Strong communication skills - able to 'meet people where they are' and successfully coordinate and communicate to other engineers, product managers, delivery managers, design leads, and program managers.
  • Ability and interest in teaching teams how to solve problems, as opposed to dictating solutions (but able to dictate solutions if the team needs that support)
  • Experience cultivating strong relationships with external clients, stakeholders, customers or partners.
  • Experience with fast-growing companies, with a bonus for experience within government contracting or professional service firms.

Other Requirements:

  • Experience:  10+ years of experience in Infrastructure, including experience with Cloud Infrastructure, CI/CD, Operations, Infrastructure Automation.5+ years of direct people management experience and team leadership.
You will have a direct impact on the technical direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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Technical Product Manager
Nava  
manager product manager cloud Jun 22 2020
Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Technical Product Manager to help us execute on large-scale government projects and drive our vision forward.

You'll help us deliver on our mission of reimagining the digital services our government provides. Working directly with the government and across Nava’s engineering, design, and business teams, you’ll plan and develop long-term scalable solutions that improve the lives of millions of Americans. You care deeply about all users, whether they are government developers or members of the public, and are passionate about crafting simple and usable solutions. 

You'll provide strategic guidance, mentorship and leadership to a team of product managers in order to execute on our mission. You'll be responsible for setting direction, removing obstacles and barriers, assessing business and technical impact, as well as managing and coaching a team of Product Managers who work on specific feature areas.
You will have a significant strategic impact and will be uniquely positioned and empowered to make a huge impact on Nava's mission to reimagine how our government serves its people

What you’ll do

  • Define the vision, goals, and measures of success, and oversee the implementation and operations of a cloud development platform for a large government agency.
  • Understand, research and follow technical trends in the industry and in general. Assess emerging products and companies to measure their potential value or threat to the cloud development platform we are developing, as well as make recommendations on which new technologies to invest in or leverage.
  • Grow and support a talented team of Product Managers who take pride in building high-quality, high-impact products and services that drive Nava's mission forward
  • Work with designers, product managers, project managers and technical leads to discover and synthesize market research, user needs, business requirements, and technical approaches
  • Define the direction, scope, and priority of projects, from high level initiatives to specific features, user stories, and business metrics
  • Work closely with cross-functional teams to develop and ship projects
  • Proactively socialize, iterate on, and build buy-in for product initiatives with the team, government partners, and other contractors
  • Collaborate with the project management team to prioritize roadmap and inbound units of work
  • Represent Nava’s outcome-centric and user-centric approach in discovery meetings with agencies and contractors
  • Understand and communicate the needs of end users and population segments we serve and government partners we work with
  • Measure product progress towards business goals or user needs and translate data insights into action
  • Make tactical decisions to improve the design, define requirements, and generate stakeholder buy-in for our desired path forward
  • Assess whether engineering estimates are correct, review technical specifications, architecture and networking plans, and act as the Product SME in security, scalability and infrastructure design discussions
  • Ensure requirements and user stories are fully understood and that implementation plans match expectations
  • Serve as a product spokesperson and subject matter expert to the technical/developer community

What we're looking for

  • At least 5 years of experience as a Product Manager owning cloud developer platform products, e.g. at a Cloud Service Provider
  • Experience/knowledge of Cloud technologies (AWS highly desirable)
  • Experience developing products that are designed for a technical customer,  and have scaled to solve enterprise-level problems
  • Experience developing products for Enterprise or other similarly complex customers
  • Demonstrated experience in developing programmatic approaches for global scaling, deep understanding of enterprise IT and cloud solutions, and a bias toward action and execution.
  • Proven leadership managing at least two product lines or software projects simultaneously, and growing a team of 2+ Product Managers
  • Demonstrated interest and experience in coaching and mentoring, helping their team to define strategies and solutions instead of telling them the answers
  • Ability to influence decision-making at all levels within an organization, using a variety of skills and tools
  • Strong bias towards action; ability to step up into team gaps and ambiguous situations to structure the team’s action plan
  • Ability to execute with incomplete information; great product instincts and an ability to create order from divergent needs
  • Ability to identify market trends and shifts that will affect product direction, and updating plans based on future expectations
  • Ability to generate very strong product plans and build buy-in across more than one team, including government partners and other contractors
  • Excellent written and verbal communication skills for technical, user experience, and project management trade-offs; enthusiastic and structured communicator
  • An adaptive, empathetic, collaborative, and positive mindset
We're a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous benefits and equity.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.
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