Remote Jobs at Percona

Last Week

Enterprise Sales Manager - Open Source Solutions
Percona  
manager c cloud May 27
This is a remote role that will cover the Southeastern US, candidates should reside within territory. Locations can include, but not limited to: Atlanta, Raleigh/Durham, Florida, South Carolina, Nashville

Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

What You Will Do
The Enterprise Sales Manager's primary goal is to execute on quota by prospecting new business and growing current customer base into larger accounts. He or she will be expected to travel at least once/month to customer meetings, industry meet-ups and related conferences. Aside from quota achievement, the winning candidate is a fit with Percona’s culture and a great teammate to inside sales, marketing, sales engineering and colleagues from all other Percona departments.

You Have These Strengths
You have a hunter's mentality. Big deals endlessly excite you. 
You will prepare, you will have a sales process and you will put yourself in a position to land as many big accounts as possible. Independent and solution driven. 
You know how to take initiative and you have a natural sense of urgency.  
Persuasive. You know how to seal the deal.
Successful relationships with C level executives.  
Networking meaning creating and maintaining quality long lasting trusting relationships.  
Enjoy collaboration and problem solving.

Your Experience

  • Experience in technology sales (ideally 10+ years of experience)
  • Strong focus on hunting new business
  • Track record in over achievement selling enterprise deals
  • Solution selling experiences and mindset
  • Comfortable with travel and customer facing opportunities; ability to travel up to 50%
  • Impeccable written and verbal communication skills
  • Experience or interest in agile, quick growth companies
  • Leadership and mentoring with peers and team
  • Enthusiasm for working in team environment
  • Relationship building skills
  • Customer-centric focus

What's In It For You

  • Competitive base salary and commission structure
  • Uncapped commission 
  • Accelerator opportunities
  • Representing an expert level open source services company  


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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MongoDB DBA - remote
Percona  
mongodb java python ruby php linux May 22
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MongoDB databases running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Occasional travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.

Regular Work Schedule

  • Remote work from home
  • Monday through Friday - various time zones available globally
  • Team has an on call schedule as well

What You Will Do

  • Participate in the management and operations of customer's MongoDB deployments
  • Participate in and execute scheduled change management procedures
  • Participate in the delivery of proactive tasks to improve the stability, performance, and fault tolerance of customer environments
  • Participate in project planning and execution of database operations
  • Contribute to the development of automation and monitoring software, and other essential tools and scripts

Your Experience

  • 5+ years experience with MongoDB technology, ideally in a customer-facing role OR 5+ years experience with distributed software administration coupled with reasonably high MongoDB knowledge
  • Fluent English communication (native-level a bonus), primarily for customer interactions
  • Ability to work remotely in the given timezone
  • Demonstrated ability to work independently with minimal direction
  • Demonstrated ability to accept feedback from others
  • Communicates clearly and professionally to convey confidence even when under pressure
  • Ability to pass a required background check

What Will Make You Stand Out

  • Distributed database (especially MongoDB) expertise in all areas of implementation: installation, configuration, upgrades, tuning
  • Strong skills in replication, sharding and backups techniques
  • Production experience on Multiple datacenters, Large datasets
  • Experience with Linux, FreeBSD distributions
  • Experience with at least one major programming languages such as PHP, Java, Nodejs, Go, Python, Ruby, and/or any client application programming experience used in conjunction with MongoDB
  • Networking, system administration, hardware, virtualization, containers, scripting, Kubernetes orchestration, I/O subsystems
  • Ability to create and deliver presentations
  • One or more of Puppet, Chef, Ansible, Vagrant, Consul, etc

Attributes

  • Ability to work well with people and communicate effectively both internally and with customers
  • Ability to communicate information to staff members and customers in a clear and concise manner
  • Positive, helpful and supportive
  • Able to work independently with minimal direction
  • Strong work ethic and entrepreneurial approach
  • Accepts feedback from others
  • Communicates clearly and professionally to convey confidence even when under pressure
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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MongoDB DBA - remote
Percona  
mongodb java python ruby php linux May 22
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MongoDB databases running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Occasional travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.

Regular Work Schedule

  • Remote work from home anywhere globally
  • Monday through Friday - various time zones available globally
  • Team has an on call schedule as well

What You Will Do

  • Participate in the management and operations of customer's MongoDB deployments
  • Participate in and execute scheduled change management procedures
  • Participate in the delivery of proactive tasks to improve the stability, performance, and fault tolerance of customer environments
  • Participate in project planning and execution of database operations
  • Contribute to the development of automation and monitoring software, and other essential tools and scripts

Your Experience

  • 5+ years experience with MongoDB technology, ideally in a customer-facing role OR 5+ years experience with distributed software administration coupled with reasonably high MongoDB knowledge
  • Fluent English communication (native-level a bonus), primarily for customer interactions
  • Ability to work remotely in the given timezone
  • Demonstrated ability to work independently with minimal direction
  • Demonstrated ability to accept feedback from others
  • Communicates clearly and professionally to convey confidence even when under pressure
  • Ability to pass a required background check

What Will Make You Stand Out

  • Distributed database (especially MongoDB) expertise in all areas of implementation: installation, configuration, upgrades, tuning
  • Strong skills in replication, sharding and backups techniques
  • Production experience on Multiple datacenters, Large datasets
  • Experience with Linux, FreeBSD distributions
  • Experience with at least one major programming languages such as PHP, Java, Nodejs, Go, Python, Ruby, and/or any client application programming experience used in conjunction with MongoDB
  • Networking, system administration, hardware, virtualization, containers, scripting, Kubernetes orchestration, I/O subsystems
  • Ability to create and deliver presentations
  • One or more of Puppet, Chef, Ansible, Vagrant, Consul, etc

Attributes

  • Ability to work well with people and communicate effectively both internally and with customers
  • Ability to communicate information to staff members and customers in a clear and concise manner
  • Positive, helpful and supportive
  • Able to work independently with minimal direction
  • Strong work ethic and entrepreneurial approach
  • Accepts feedback from others
  • Communicates clearly and professionally to convey confidence even when under pressure
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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MongoDB DBA - remote
Percona  
mongodb java python ruby php linux May 22
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MongoDB databases running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Occasional travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.

Regular Work Schedule

  • Remote work from home anywhere globally
  • Monday through Friday - various time zones available globally
  • Team has an on call schedule as well

What You Will Do

  • Participate in the management and operations of customer's MongoDB deployments
  • Participate in and execute scheduled change management procedures
  • Participate in the delivery of proactive tasks to improve the stability, performance, and fault tolerance of customer environments
  • Participate in project planning and execution of database operations
  • Contribute to the development of automation and monitoring software, and other essential tools and scripts

Your Experience

  • 5+ years experience with MongoDB technology, ideally in a customer-facing role OR 5+ years experience with distributed software administration coupled with reasonably high MongoDB knowledge
  • Fluent English communication (native-level a bonus), primarily for customer interactions
  • Ability to work remotely in the given timezone
  • Demonstrated ability to work independently with minimal direction
  • Demonstrated ability to accept feedback from others
  • Communicates clearly and professionally to convey confidence even when under pressure
  • Ability to pass a required background check

What Will Make You Stand Out

  • Distributed database (especially MongoDB) expertise in all areas of implementation: installation, configuration, upgrades, tuning
  • Strong skills in replication, sharding and backups techniques
  • Production experience on Multiple datacenters, Large datasets
  • Experience with Linux, FreeBSD distributions
  • Experience with at least one major programming languages such as PHP, Java, Nodejs, Go, Python, Ruby, and/or any client application programming experience used in conjunction with MongoDB
  • Networking, system administration, hardware, virtualization, containers, scripting, Kubernetes orchestration, I/O subsystems
  • Ability to create and deliver presentations
  • One or more of Puppet, Chef, Ansible, Vagrant, Consul, etc

Attributes

  • Ability to work well with people and communicate effectively both internally and with customers
  • Ability to communicate information to staff members and customers in a clear and concise manner
  • Positive, helpful and supportive
  • Able to work independently with minimal direction
  • Strong work ethic and entrepreneurial approach
  • Accepts feedback from others
  • Communicates clearly and professionally to convey confidence even when under pressure
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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This Month

Business Development Representative - Technology Solutions
Percona  
cloud May 18
This is a fully remote position that may be located anywhere in Eastern Europe.

Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Percona is experiencing significant growth and we are adding to our sales team! The Business Development Rep (BDR) generates qualified prospects for our SMB and Enterprise Sales teams within the EMEA region. We are looking for a tenacious hunter who never gives up!  The BDR will spend significant time on the phone following up on leads generated from marketing programs as well as independent prospecting. 

 

What You WIll Do

  • Create awareness and interest in Percona solutions as a value add solution with prospects
  • Identify and communicate with appropriate key decision makers within prospective clients 
  • Produce high-quality phone calls and emails that will result in meeting/exceeding monthly goals
  • Nurture and manage leads until they are qualified as sales-ready
  • Generate additional referrals by leveraging all contacts and utilizing the database to identify key targets
  • Document all activity in our CRM system to support sales and management teams, validate activity and lead qualification reports, and provide the sales team with clear details on the prospect’s needs to ensure high-quality transition 
  • Proactively set up sales appointments for further qualification discussions

Your Attributes

  • Highly motivated individual - you are driven to succeed
  • Highly developed level of maturity, self-assurance, personal and professional integrity and an underlying commitment to make things happen
  • Prepared to listen, learn and develop your sales skills

Your Experience, Skills and Abilities

  • BS or BA degree or equivalent experience
  • 1+ years technology sales experience
  • Experience conducting business and building relationships via phone and email 
  • Superior communication and interpersonal skills 
  • Experience successfully managing multiple priorities simultaneously, maintaining a high-volume pace with the ability to quickly adjust during prospect conversations
  • Highly motivated and creative to successfully reach prospects and create conversations
  • Ability to document all activity in our CRM system with a high degree of accuracy
  • Professional persistence & ability to “think on your feet” and make a compelling introduction
  • Working knowledge of Google Apps, Salesforce.com and other related technology
  • Ability to work remotely full-time
  • Ability to work across multiple time zones within the EMEA region


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
Business Development Representative - Technology Solutions
Percona  
cloud May 18
This is a fully remote position that may be located anywhere in Eastern Europe.

Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Percona is experiencing significant growth and we are adding to our sales team! The Business Development Rep (BDR) generates qualified prospects for our SMB and Enterprise Sales teams within the EMEA region. We are looking for a tenacious hunter who never gives up!  The BDR will spend significant time on the phone following up on leads generated from marketing programs as well as independent prospecting. 

 

What You WIll Do

  • Create awareness and interest in Percona solutions as a value add solution with prospects
  • Identify and communicate with appropriate key decision makers within prospective clients 
  • Produce high-quality phone calls and emails that will result in meeting/exceeding monthly goals
  • Nurture and manage leads until they are qualified as sales-ready
  • Generate additional referrals by leveraging all contacts and utilizing the database to identify key targets
  • Document all activity in our CRM system to support sales and management teams, validate activity and lead qualification reports, and provide the sales team with clear details on the prospect’s needs to ensure high-quality transition 
  • Proactively set up sales appointments for further qualification discussions

Your Attributes

  • Highly motivated individual - you are driven to succeed
  • Highly developed level of maturity, self-assurance, personal and professional integrity and an underlying commitment to make things happen
  • Prepared to listen, learn and develop your sales skills

Your Experience, Skills and Abilities

  • BS or BA degree or equivalent experience
  • 1+ years technology sales experience
  • Experience conducting business and building relationships via phone and email 
  • Superior communication and interpersonal skills 
  • Experience successfully managing multiple priorities simultaneously, maintaining a high-volume pace with the ability to quickly adjust during prospect conversations
  • Highly motivated and creative to successfully reach prospects and create conversations
  • Ability to document all activity in our CRM system with a high degree of accuracy
  • Professional persistence & ability to “think on your feet” and make a compelling introduction
  • Working knowledge of Google Apps, Salesforce.com and other related technology
  • Ability to work remotely full-time
  • Ability to work across multiple time zones within the EMEA region


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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MySQL DBA
Percona  
mysql linux cloud aws May 18
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

What You Will Do
As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MySQL database running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.

Your Experience

  • Experience administering MySQL server including;
  • aspects of installation and configuration.
  • basic performance tuning, query optimization & index tuning.
  • knowledge of MySQL backup solutions.
  • basic knowledge of HA solutions.
  • understanding of monitoring requirements.
  • Demonstrable experience of administering Linux based systems.
  • Ability to use scripting language for automation.
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
  • Ability to participate in the on-call rotation for operational issue escalation.
  • Polite, friendly and professional; this position requires significant customer interaction and teamwork.
  • Excellent and strong written and spoken English.

What Will Make You Stand Out

  • CS degree or equivalent.
  • Proven success working in a distributed environment where e-mail, instant messaging and voice calls are the only interactions with clients, colleagues and managers on a daily basis.
  • Experience with technologies like Galera / XtraDB Cluster, HAProxy, ProxySQL, Orchestrator.
  • Experience running on Cloud Services such as AWS and RDS or hosting providers like Rackspace.
  • Experience with Nagios, Percona Monitoring Plugins, Prometheus, and other monitoring tools.
  • Experience of configuration management solutions such as Ansible, Puppet or Chef.
  • Experience with tools from the Percona Toolkit suite.
  • MySQL DBA, MySQL Professional Certifications.
  • Must speak/write fluent English

Regular Work Schedule




Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Junior CRM Administrator - HubSpot
Percona  
junior cloud May 14
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer the ability to work remote, flexible hours, competitive salaries, and the amazing experience of working with a multinational team of experts.

Percona is looking for an ambitious Junior CRM Administrator to join the growing Sales Operations Team. You will be primarily dedicated to the day-to-day support, maintenance and functionality of our HubSpot platform and its integration with SalesForce. You will partner with the Marketing, Sales, Customer Success and Operations Teams to optimize, customize and configure HubSpot to meet the needs of the business based on industry best practices.

The Junior CRM Administrator will also assist with day-to-day Salesforce support and other related Sales and Marketing tools. You will tackle a variety of complex business problems on a daily basis and drive performance analytics. To be successful in this role, you must be organized, resourceful, confident and flexible. This is a fantastic opportunity to join a growing firm with a great company culture.

Location: remote, South America or Canada highly preferred. Must be able to work at least five hours/day that align with Eastern Time Zone in US.

What You Will Do

  • Act as one of the administrators for the HubSpot platform and its integration with SalesForce
  • Assist in providing support for SalesForce and other related applications, including monitoring the service desk and user support tickets
  • Generate regular and ad hoc reports and dashboards to support business needs and track KPIs
  • Manage exception reports and reviewing data to maintain a high level of data quality
  • Provide insight to improve conversion rates, increase ROI, prevent contact fatigue, and optimize the content strategy and journey
  • Develop a solid understanding of the Marketing and Sales department-specific business processes
  • Engage with Marketing, Sales, Customer Success and Operations Teams to gather and analyze requirements and propose solutions which align with best practices Develops and communicates training for users regarding system usage, releases and enhancements

Your Experience

  • 2+ years experience within the software, technology, or XaaS industries
  • 1+ years experience with an inbound B2B marketing strategy
  • 1+ years experience as a HubSpot Administrator, plus experience with list building, segmentation, automation workflows, e-mail and campaign setup and deployment (not creating content or design), lead-scoring rules based on online behavior, internal data, profiling, and other data points that show interest and intent
  • 1+ years experience with SalesForce, including implementation, configuration and/or administration, lead/contact management, campaign setup, report and dashboard creation
  • Ability to communicate complex issues, plus how to implement workflows/solutions to prevent issues in the future
  • Ability to work both independently and collaboratively in a fast-paced, fully virtual (remote) work environment
  • Strong organizational capabilities and ability to manage multiple time-critical projects
  • Self-starter who can work independently and proactively to resolve issues, take ownership of projects and processes
  • Proficient and excellent English written and verbal skills
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
Junior CRM Administrator - HubSpot
Percona  
junior cloud May 14
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer the ability to work remote, flexible hours, competitive salaries, and the amazing experience of working with a multinational team of experts.

Percona is looking for an ambitious Junior CRM Administrator to join the growing Sales Operations Team. You will be primarily dedicated to the day-to-day support, maintenance and functionality of our HubSpot platform and its integration with SalesForce. You will partner with the Marketing, Sales, Customer Success and Operations Teams to optimize, customize and configure HubSpot to meet the needs of the business based on industry best practices.

The Junior CRM Administrator will also assist with day-to-day Salesforce support and other related Sales and Marketing tools. You will tackle a variety of complex business problems on a daily basis and drive performance analytics. To be successful in this role, you must be organized, resourceful, confident and flexible. This is a fantastic opportunity to join a growing firm with a great company culture.

Location: remote, South America highly preferred. Must be able to work at least five hours/day that align with Eastern Time Zone in US.

What You Will Do

  • Act as one of the administrators for the HubSpot platform and its integration with SalesForce
  • Assist in providing support for SalesForce and other related applications, including monitoring the service desk and user support tickets
  • Generate regular and ad hoc reports and dashboards to support business needs and track KPIs
  • Manage exception reports and reviewing data to maintain a high level of data quality
  • Provide insight to improve conversion rates, increase ROI, prevent contact fatigue, and optimize the content strategy and journey
  • Develop a solid understanding of the Marketing and Sales department-specific business processes
  • Engage with Marketing, Sales, Customer Success and Operations Teams to gather and analyze requirements and propose solutions which align with best practices Develops and communicates training for users regarding system usage, releases and enhancements

Your Experience

  • 2+ years experience within the software, technology, or XaaS industries
  • 1+ years experience with an inbound B2B marketing strategy
  • 1+ years experience as a HubSpot Administrator, plus experience with list building, segmentation, automation workflows, e-mail and campaign setup and deployment (not creating content or design), lead-scoring rules based on online behavior, internal data, profiling, and other data points that show interest and intent
  • 1+ years experience with SalesForce, including implementation, configuration and/or administration, lead/contact management, campaign setup, report and dashboard creation
  • Ability to communicate complex issues, plus how to implement workflows/solutions to prevent issues in the future
  • Ability to work both independently and collaboratively in a fast-paced, fully virtual (remote) work environment
  • Strong organizational capabilities and ability to manage multiple time-critical projects
  • Self-starter who can work independently and proactively to resolve issues, take ownership of projects and processes
  • Proficient and excellent English written and verbal skills
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
Junior CRM Administrator - HubSpot/SalesForce
Percona  
junior cloud May 13
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer the ability to work remote, flexible hours, competitive salaries, and the amazing experience of working with a multinational team of experts.

Percona is looking for an ambitious Junior CRM Administrator to join the growing Sales Operations Team. You will be primarily dedicated to the day-to-day support, maintenance and functionality of our HubSpot platform and its integration with SalesForce. You will partner with the Marketing, Sales, Customer Success and Operations Teams to optimize, customize and configure HubSpot to meet the needs of the business based on industry best practices.

The Junior CRM Administrator will also assist with day-to-day Salesforce support and other related Sales and Marketing tools. You will tackle a variety of complex business problems on a daily basis and drive performance analytics. To be successful in this role, you must be organized, resourceful, confident and flexible. This is a fantastic opportunity to join a growing firm with a great company culture.

Location: remote, South America highly preferred. Must be able to work at least five hours/day that align with Eastern Time Zone in US.

What You Will Do

  • Act as one of the administrators for the HubSpot platform and its integration with SalesForce
  • Assist in providing support for SalesForce and other related applications, including monitoring the service desk and user support tickets
  • Generate regular and ad hoc reports and dashboards to support business needs and track KPIs
  • Manage exception reports and reviewing data to maintain a high level of data quality
  • Provide insight to improve conversion rates, increase ROI, prevent contact fatigue, and optimize the content strategy and journey
  • Develop a solid understanding of the Marketing and Sales department-specific business processes
  • Engage with Marketing, Sales, Customer Success and Operations Teams to gather and analyze requirements and propose solutions which align with best practices Develops and communicates training for users regarding system usage, releases and enhancements

Your Experience

  • 2+ years experience within the software, technology, or XaaS industries
  • 1+ years experience with an inbound B2B marketing strategy
  • 1+ years experience as a HubSpot Administrator, plus experience with list building, segmentation, automation workflows, e-mail and campaign setup and deployment (not creating content or design), lead-scoring rules based on online behavior, internal data, profiling, and other data points that show interest and intent
  • 1+ years experience with SalesForce, including implementation, configuration and/or administration, lead/contact management, campaign setup, report and dashboard creation
  • Ability to communicate complex issues, plus how to implement workflows/solutions to prevent issues in the future
  • Ability to work both independently and collaboratively in a fast-paced, fully virtual (remote) work environment
  • Strong organizational capabilities and ability to manage multiple time-critical projects
  • Self-starter who can work independently and proactively to resolve issues, take ownership of projects and processes
  • Proficient and excellent English written and verbal skills
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Enterprise Sales Manager - Open Source Solutions
Percona  
manager c cloud May 12
This is a remote role that will cover the Southeastern US, candidates should reside within territory. Locations can include, but not limited to: Atlanta, Raleigh/Durham, Florida, South Carolina, Nashville

Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

What You Will Do
The Enterprise Sales Manager's primary goal is to execute on quota by prospecting new business and growing current customer base into larger accounts. He or she will be expected to travel at least once/month to customer meetings, industry meet-ups and related conferences. Aside from quota achievement, the winning candidate is a fit with Percona’s culture and a great teammate to inside sales, marketing, sales engineering and colleagues from all other Percona departments.

You Have These Strengths
You have a hunter's mentality. Big deals endlessly excite you. 
You will prepare, you will have a sales process and you will put yourself in a position to land as many big accounts as possible. Independent and solution driven. 
You know how to take initiative and you have a natural sense of urgency.  
Persuasive. You know how to seal the deal.
Successful relationships with C level executives.  
Networking meaning creating and maintaining quality long lasting trusting relationships.  
Enjoy collaboration and problem solving.

Your Experience

  • Experience in technology sales (ideally 10+ years of experience)
  • Strong focus on hunting new business
  • Track record in over achievement selling enterprise deals
  • Solution selling experiences and mindset
  • Comfortable with travel and customer facing opportunities; ability to travel up to 50%
  • Impeccable written and verbal communication skills
  • Experience or interest in agile, quick growth companies
  • Leadership and mentoring with peers and team
  • Enthusiasm for working in team environment
  • Relationship building skills
  • Customer-centric focus

What's In It For You

  • Competitive base salary and commission structure
  • Uncapped commission 
  • Accelerator opportunities
  • Representing an expert level open source services company  


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Enterprise Sales Manager - Open Source Solutions
Percona  
manager c cloud May 12
This is a remote role that will cover the Southeastern US, candidates should reside within territory. Locations can include, but not limited to: Atlanta, Raleigh/Durham, Florida, South Carolina, Nashville

Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

What You Will Do
The Enterprise Sales Manager's primary goal is to execute on quota by prospecting new business and growing current customer base into larger accounts. He or she will be expected to travel at least once/month to customer meetings, industry meet-ups and related conferences. Aside from quota achievement, the winning candidate is a fit with Percona’s culture and a great teammate to inside sales, marketing, sales engineering and colleagues from all other Percona departments.

You Have These Strengths
You have a hunter's mentality. Big deals endlessly excite you. 
You will prepare, you will have a sales process and you will put yourself in a position to land as many big accounts as possible. Independent and solution driven. 
You know how to take initiative and you have a natural sense of urgency.  
Persuasive. You know how to seal the deal.
Successful relationships with C level executives.  
Networking meaning creating and maintaining quality long lasting trusting relationships.  
Enjoy collaboration and problem solving.

Your Experience

  • Experience in technology sales (ideally 10+ years of experience)
  • Strong focus on hunting new business
  • Track record in over achievement selling enterprise deals
  • Solution selling experiences and mindset
  • Comfortable with travel and customer facing opportunities; ability to travel up to 50%
  • Impeccable written and verbal communication skills
  • Experience or interest in agile, quick growth companies
  • Leadership and mentoring with peers and team
  • Enthusiasm for working in team environment
  • Relationship building skills
  • Customer-centric focus

What's In It For You

  • Competitive base salary and commission structure
  • Uncapped commission 
  • Accelerator opportunities
  • Representing an expert level open source services company  


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
Enterprise Sales Manager - Open Source Solutions
Percona  
manager c cloud May 12
This is a remote role that will cover the Southeastern US, candidates should reside within territory. Locations can include, but not limited to: Atlanta, Raleigh/Durham, Florida, South Carolina, Nashville

Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

What You Will Do
The Enterprise Sales Manager's primary goal is to execute on quota by prospecting new business and growing current customer base into larger accounts. He or she will be expected to travel at least once/month to customer meetings, industry meet-ups and related conferences. Aside from quota achievement, the winning candidate is a fit with Percona’s culture and a great teammate to inside sales, marketing, sales engineering and colleagues from all other Percona departments.

You Have These Strengths
You have a hunter's mentality. Big deals endlessly excite you. 
You will prepare, you will have a sales process and you will put yourself in a position to land as many big accounts as possible. Independent and solution driven. 
You know how to take initiative and you have a natural sense of urgency.  
Persuasive. You know how to seal the deal.
Successful relationships with C level executives.  
Networking meaning creating and maintaining quality long lasting trusting relationships.  
Enjoy collaboration and problem solving.

Your Experience

  • Experience in technology sales (ideally 10+ years of experience)
  • Strong focus on hunting new business
  • Track record in over achievement selling enterprise deals
  • Solution selling experiences and mindset
  • Comfortable with travel and customer facing opportunities; ability to travel up to 50%
  • Impeccable written and verbal communication skills
  • Experience or interest in agile, quick growth companies
  • Leadership and mentoring with peers and team
  • Enthusiasm for working in team environment
  • Relationship building skills
  • Customer-centric focus

What's In It For You

  • Competitive base salary and commission structure
  • Uncapped commission 
  • Accelerator opportunities
  • Representing an expert level open source services company  


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Sr Marketing Program Manager
Percona  
manager senior cloud May 12
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
 
Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remotely and the amazing experience of working with a multinational team of experts.

Do you love building programs and then leading teams across the finish line? Do you have experience in planning marketing programs and campaigns, and comfortable using modern technology to deliver those programs? Do you enjoy setting up workflows and project plans, measuring results and making informed decisions based on what you learn? Let’s talk!

Percona is searching for a Marketing Program Manager to join our worldwide team. The ideal candidate has extensive, proven experience creating, monitoring and reporting on marketing campaigns. The right candidate can take industry and customer knowledge, and then apply that to programs and campaigns to define and then deliver top-notch results. They should also know how to manipulate and report out hits and misses, and then take those learnings and apply them to subsequent programs for maximum results.

The ideal candidate should be able to collaborate and drive various teams and individuals to deliver on time, and with the highest quality. They will act as the main point person for campaign kick-offs, as well as all analytic reporting of program successes and failures. This role will also be expected to be the main champion for making sure learnings are applied to future planning.


What You Will Do

  • With direction from key stakeholders, take high-level concepts and trends and translate those into actionable campaigns with the focus on demand generation, lead generation, and revenue earning
  • Be the project manager for all aspects of a campaign — from project development, to tracking, to communication of tasks, dates and deliverables
  • Own and manage the global campaign calendars and key dates
  • Be the point person for campaign kick-offs, and regular updates to the team on progress and final delivery
  • Drive divergent teams toward completion, with regular meetings, check-ins and feedback
  • Build out detailed and tactical plans for stakeholders to follow
  • Monitor, evaluate, and then adjust campaign performance with an eye towards continuous improvement, and sharing insights across the team
  • Report out the final KPI / program successes and failures to the teams
  • Be the main champion for making sure learnings are applied to future planning
  • Establishing processes, conducting training on those processes, and giving feedback around campaign processes and procedures to all levels of staff
  • Collaborate with, inspire and be inspired by others to help take our marketing efforts to the next level
  • Bring new technologies and learnings into your daily work

Your Experience

  • 8+ years experience in marketing, or related field, with significant experience in program or project management
  • Top-notch project management skills, including extensive experience with Microsoft Excel, Project, Google Sheets, and/or similar project management tools
  • Strong experience in developing or defining the steps and tasks needed to complete marketing demand gen programs, including, but not limited to: email, PPC, social, blog, and website
  • Strong experience in developing or defining the steps and tasks needed to launch software or related projects, and bring them to market
  • Strong experience with Asana, Basecamp or other task management platforms
  • Strong experience with and/or understanding of the user challenges of marketing automation / CRM platforms such as HubSpot, Marketo, Salesforce or similar
  • Strong experience with, and/or understanding of the user challenges of monetizing search (PPC) and social platforms
  • Great time management skills
  • Strong interpersonal skills
  • Experience working in a B2B software marketing team
  • Experience with open source software is preferred
  • Bachelors or an equivalent degree in marketing or a related field are preferred
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Enterprise Sales Manager - Open Source Solutions
Percona  
manager c cloud May 11
This is a remote role that will cover the Southeastern US, candidates should reside within territory. Locations can include, but not limited to: Atlanta, Raleigh/Durham, Florida, South Carolina, Nashville

Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

What You Will Do
The Enterprise Sales Manager's primary goal is to execute on quota by prospecting new business and growing current customer base into larger accounts. He or she will be expected to travel at least once/month to customer meetings, industry meet-ups and related conferences. Aside from quota achievement, the winning candidate is a fit with Percona’s culture and a great teammate to inside sales, marketing, sales engineering and colleagues from all other Percona departments.

You Have These Strengths
You have a hunter's mentality. Big deals endlessly excite you. 
You will prepare, you will have a sales process and you will put yourself in a position to land as many big accounts as possible. Independent and solution driven. 
You know how to take initiative and you have a natural sense of urgency.  
Persuasive. You know how to seal the deal.
Successful relationships with C level executives.  
Networking meaning creating and maintaining quality long lasting trusting relationships.  
Enjoy collaboration and problem solving.

Your Experience

  • Experience in technology sales (ideally 10+ years of experience)
  • Strong focus on hunting new business
  • Track record in over achievement selling enterprise deals
  • Solution selling experiences and mindset
  • Comfortable with travel and customer facing opportunities; ability to travel up to 50%
  • Impeccable written and verbal communication skills
  • Experience or interest in agile, quick growth companies
  • Leadership and mentoring with peers and team
  • Enthusiasm for working in team environment
  • Relationship building skills
  • Customer-centric focus

What's In It For You

  • Competitive base salary and commission structure
  • Uncapped commission 
  • Accelerator opportunities
  • Representing an expert level open source services company  


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Junior CRM Administrator - HubSpot/SalesForce
Percona  
junior cloud May 08
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer the ability to work remote, flexible hours, competitive salaries, and the amazing experience of working with a multinational team of experts.

Percona is looking for an ambitious Junior CRM Administrator to join the growing Sales Operations Team. You will be primarily dedicated to the day-to-day support, maintenance and functionality of our HubSpot platform and its integration with SalesForce. You will partner with the Marketing, Sales, Customer Success and Operations Teams to optimize, customize and configure HubSpot to meet the needs of the business based on industry best practices.

The Junior CRM Administrator will also assist with day-to-day Salesforce support and other related Sales and Marketing tools. You will tackle a variety of complex business problems on a daily basis and drive performance analytics. To be successful in this role, you must be organized, resourceful, confident and flexible. This is a fantastic opportunity to join a growing firm with a great company culture.

Location: remote, South America highly preferred. Must be able to work at least five hours/day that align with Eastern Time Zone in US.

What You Will Do

  • Act as one of the administrators for the HubSpot platform and its integration with SalesForce
  • Assist in providing support for SalesForce and other related applications, including monitoring the service desk and user support tickets
  • Generate regular and ad hoc reports and dashboards to support business needs and track KPIs
  • Manage exception reports and reviewing data to maintain a high level of data quality
  • Provide insight to improve conversion rates, increase ROI, prevent contact fatigue, and optimize the content strategy and journey
  • Develop a solid understanding of the Marketing and Sales department-specific business processes
  • Engage with Marketing, Sales, Customer Success and Operations Teams to gather and analyze requirements and propose solutions which align with best practices Develops and communicates training for users regarding system usage, releases and enhancements

Your Experience

  • 2+ years experience within the software, technology, or XaaS industries
  • 1+ years experience with an inbound B2B marketing strategy
  • 1+ years experience as a HubSpot Administrator, plus experience with list building, segmentation, automation workflows, e-mail and campaign setup and deployment (not creating content or design), lead-scoring rules based on online behavior, internal data, profiling, and other data points that show interest and intent
  • 1+ years experience with SalesForce, including implementation, configuration and/or administration, lead/contact management, campaign setup, report and dashboard creation
  • Ability to communicate complex issues, plus how to implement workflows/solutions to prevent issues in the future
  • Ability to work both independently and collaboratively in a fast-paced, fully virtual (remote) work environment
  • Strong organizational capabilities and ability to manage multiple time-critical projects
  • Self-starter who can work independently and proactively to resolve issues, take ownership of projects and processes
  • Proficient and excellent English written and verbal skills
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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MySQL DBA - Americas
Percona  
mysql linux cloud aws Apr 30
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

What You Will Do
As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MySQL database running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.

Your Experience

  • Experience administering MySQL server including;
  • aspects of installation and configuration.
  • basic performance tuning, query optimization & index tuning.
  • knowledge of MySQL backup solutions.
  • basic knowledge of HA solutions.
  • understanding of monitoring requirements.
  • Demonstrable experience of administering Linux based systems.
  • Ability to use scripting language for automation.
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
  • Ability to participate in the on-call rotation for operational issue escalation.
  • Polite, friendly and professional; this position requires significant customer interaction and teamwork.
  • Excellent and strong written and spoken English.

What Will Make You Stand Out

  • CS degree or equivalent.
  • Proven success working in a distributed environment where e-mail, instant messaging and voice calls are the only interactions with clients, colleagues and managers on a daily basis.
  • Experience with technologies like Galera / XtraDB Cluster, HAProxy, ProxySQL, Orchestrator.
  • Experience running on Cloud Services such as AWS and RDS or hosting providers like Rackspace.
  • Experience with Nagios, Percona Monitoring Plugins, Prometheus, and other monitoring tools.
  • Experience of configuration management solutions such as Ansible, Puppet or Chef.
  • Experience with tools from the Percona Toolkit suite.
  • MySQL DBA, MySQL Professional Certifications.
  • Must speak/write fluent English

Regular Work Schedule

Applications from all locations are encouraged and will be considered, subject to security & compliance requirements of Managed Services customers.   

Percona HQ is located in the Raleigh-Durham Area of NC, USA but this specific location isn't required for this opening. We are ideally seeking individuals that can work around European time zones.

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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This Year

Database Engineer - MySQL
Percona  
mysql linux cloud aws Apr 24
 Percona is an industry leader in providing elite services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

What's the Job?
Percona Support is a global, elite team of super hero engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. 

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

You’ll be teaming with some of the most well known database ninjas in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.

What does it take to be a Percona Superhero?

  • Exceptional knowledge of both MySQL and InnoDB
  • Be a wizard with databases and associated technical configurations
  • Knowledgeable about performance tuning, query optimization, & index tuning
  • Experience with backup solutions such as XtraBackup, & MyDumper
  • Experience with HA solutions such as MHA
  • Detailed understanding of monitoring requirements
  • Demonstrable experience of administering Linux based systems
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Enthused to expand your skillset with new technologies as the industry continues to evolve
  • Availability to travel for the occasional team meeting, conference and customer visit
  • Excellent written and spoken English and ability to work effectively with English-speaking customers

It's a bonus if you have experience with these:

  • Galera / XtraDB Cluster, & HAProxy
  • Cloud Services such as AWS and RDS or hosting providers like Rackspace
  • Nagios, Percona Monitoring Plugins (PMM) and other monitoring tools
  • Configuration management solutions such as Ansible, Puppet or Chef
  • Percona Toolkit suite
  • MySQL DBA Professional Certifications
  • MongoDB
  • PostgreSQL
  •  MyRocks 
  • Kubernetes / OpenShift / Docker
Location: Remote, work from home position anywhere within APAC region. 5 day work week including weekend.  Participation with the on-call team schedule.


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
Database Engineer - MySQL
Percona  
mysql linux cloud aws Apr 23
 Percona is an industry leader in providing elite services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

What's the Job?
Percona Support is a global, elite team of super hero engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. 

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

You’ll be teaming with some of the most well known database ninjas in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.

What does it take to be a Percona Superhero?

  • Exceptional knowledge of both MySQL and InnoDB
  • Be a wizard with databases and associated technical configurations
  • Knowledgeable about performance tuning, query optimization, & index tuning
  • Experience with backup solutions such as XtraBackup, & MyDumper
  • Experience with HA solutions such as MHA
  • Detailed understanding of monitoring requirements
  • Demonstrable experience of administering Linux based systems
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Enthused to expand your skillset with new technologies as the industry continues to evolve
  • Availability to travel for the occasional team meeting, conference and customer visit
  • Excellent written and spoken English and ability to work effectively with English-speaking customers

It's a bonus if you have experience with these:

  • Galera / XtraDB Cluster, & HAProxy
  • Cloud Services such as AWS and RDS or hosting providers like Rackspace
  • Nagios, Percona Monitoring Plugins (PMM) and other monitoring tools
  • Configuration management solutions such as Ansible, Puppet or Chef
  • Percona Toolkit suite
  • MySQL DBA Professional Certifications
  • MongoDB
  • PostgreSQL
  •  MyRocks 
  • Kubernetes / OpenShift / Docker
Location: Remote, work from home position anywhere within APAC region. 5 day work week including weekend.  Participation with the on-call team schedule.


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
Database Engineer - MySQL
Percona  
mysql linux cloud aws Apr 23
Percona is an industry leader in providing elite services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

What’s the job? 
Percona Support is a global, elite team of super hero engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. 

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

You’ll be teaming with some of the most well known database ninjas in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.

What does it take to be a Percona Superhero?

  • Exceptional knowledge of both MySQL and InnoDB
  • Be a wizard with databases and associated technical configurations
  • Knowledgeable about performance tuning, query optimization, & index tuning
  • Experience with backup solutions such as XtraBackup, & MyDumper
  • Experience with HA solutions such as MHA
  • Detailed understanding of monitoring requirements
  • Demonstrable experience of administering Linux based systems
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Enthused to expand your skillset with new technologies as the industry continues to evolve
  • Availability to travel for the occasional team meeting, conference and customer visit
  • Excellent written and spoken English.

It's a bonus if you have experience with these:

  • Galera / XtraDB Cluster, & HAProxy
  • Cloud Services such as AWS and RDS or hosting providers like Rackspace
  • Nagios, Percona Monitoring Plugins (PMM) and other monitoring tools
  • Configuration management solutions such as Ansible, Puppet or Chef
  • Percona Toolkit suite
  • MySQL DBA, Professional Certifications
  • MongoDB
  • PostgreSQL 
  • MyRocks 
  • Kubernetes / OpenShift / Docker
Location:  Remote, work from home position anywhere in the APAC region.5 day work week including occasional weekend day (one in 5 weeks) and occasional participation with the on-call team schedule. 



Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Database Engineer - MySQL
Percona  
mysql linux cloud aws Apr 23
 Percona is an industry leader in providing elite services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

What's the Job?
Percona Support is a global, elite team of super hero engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. 

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

You’ll be teaming with some of the most well known database ninjas in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.

What does it take to be a Percona Superhero?

  • Exceptional knowledge of both MySQL and InnoDB
  • Be a wizard with databases and associated technical configurations
  • Knowledgeable about performance tuning, query optimization, & index tuning
  • Experience with backup solutions such as XtraBackup, & MyDumper
  • Experience with HA solutions such as MHA
  • Detailed understanding of monitoring requirements
  • Demonstrable experience of administering Linux based systems
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Enthused to expand your skillset with new technologies as the industry continues to evolve
  • Availability to travel for the occasional team meeting, conference and customer visit
  • Excellent written and spoken English and ability to work effectively with English-speaking customers

It's a bonus if you have experience with these:

  • Galera / XtraDB Cluster, & HAProxy
  • Cloud Services such as AWS and RDS or hosting providers like Rackspace
  • Nagios, Percona Monitoring Plugins (PMM) and other monitoring tools
  • Configuration management solutions such as Ansible, Puppet or Chef
  • Percona Toolkit suite
  • MySQL DBA Professional Certifications
  • MongoDB
  • PostgreSQL
  •  MyRocks 
  • Kubernetes / OpenShift / Docker
Location: Remote, work from home position anywhere within APAC region. 5 day work week including weekend.  Participation with the on-call team schedule.


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
Database Engineer - MySQL
Percona  
mysql linux cloud aws Apr 23
 Percona is an industry leader in providing elite services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

What's the Job?
Percona Support is a global, elite team of super hero engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. 

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

You’ll be teaming with some of the most well known database ninjas in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.

What does it take to be a Percona Superhero?

  • Exceptional knowledge of both MySQL and InnoDB
  • Be a wizard with databases and associated technical configurations
  • Knowledgeable about performance tuning, query optimization, & index tuning
  • Experience with backup solutions such as XtraBackup, & MyDumper
  • Experience with HA solutions such as MHA
  • Detailed understanding of monitoring requirements
  • Demonstrable experience of administering Linux based systems
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Enthused to expand your skillset with new technologies as the industry continues to evolve
  • Availability to travel for the occasional team meeting, conference and customer visit
  • Excellent written and spoken English and ability to work effectively with English-speaking customers

It's a bonus if you have experience with these:

  • Galera / XtraDB Cluster, & HAProxy
  • Cloud Services such as AWS and RDS or hosting providers like Rackspace
  • Nagios, Percona Monitoring Plugins (PMM) and other monitoring tools
  • Configuration management solutions such as Ansible, Puppet or Chef
  • Percona Toolkit suite
  • MySQL DBA Professional Certifications
  • MongoDB
  • PostgreSQL
  •  MyRocks 
  • Kubernetes / OpenShift / Docker
Location: Remote, work from home position anywhere within APAC region. 5 day work week including weekend.  Participation with the on-call team schedule.


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
MongoDB Engineer -
Percona  
mongodb python linux docker cloud Apr 22
This position will support APAC hours.

What’s the job? 
Percona Support is a global, elite team of superhero engineers who love getting to the bottom of weird and interesting database behavior. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. 

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

You’ll be teaming with some of the most well known database ninjas in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.
This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.

What does it take to be a Percona superhero?

  • Excellent knowledge of both RDBMSs and MongoDB, including:
  • All aspects of configuration and best practices
  • Schema design, performance tuning, query optimization, & index tuning
  • Backup solutions
  • Replica set and sharding topologies
  • Engine selection and usage
  • Detailed understanding of monitoring requirements
  • Demonstrable experience of administering Linux based systems
  • Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes
  • Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Enthused to expand your skill set with new technologies as the industry continues to evolve
  • Availability to travel for the occasional team meeting, conference and customer visits       
  • Experience working with customers in English     
  • Completed MongoDB University courses

It's cool if you also have experience with:

  • Percona Backup for MongoDB
  • Experience with MongoDB Atlas
  • MySQL/Postgres DBA troubleshooting (basic level or higher)
  • Nagios, Percona Monitoring Plugins and other monitoring tools
  • Configuration management solutions such as Ansible, Puppet or Chef     
  • Percona Toolkit suite
  • Writing Python and Go
  • MySQL and/or MongoDB certificates


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
MongoDB Engineer -
Percona  
mongodb python linux docker cloud Apr 22
This position will support APAC hours.

What’s the job? 
Percona Support is a global, elite team of superhero engineers who love getting to the bottom of weird and interesting database behavior. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. 

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

You’ll be teaming with some of the most well known database ninjas in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.
This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.

What does it take to be a Percona superhero?

  • Excellent knowledge of both RDBMSs and MongoDB, including:
  • All aspects of configuration and best practices
  • Schema design, performance tuning, query optimization, & index tuning
  • Backup solutions
  • Replica set and sharding topologies
  • Engine selection and usage
  • Detailed understanding of monitoring requirements
  • Demonstrable experience of administering Linux based systems
  • Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes
  • Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Enthused to expand your skill set with new technologies as the industry continues to evolve
  • Availability to travel for the occasional team meeting, conference and customer visits       
  • Experience working with customers in English     
  • Completed MongoDB University courses

It's cool if you also have experience with:

  • Percona Backup for MongoDB
  • Experience with MongoDB Atlas
  • MySQL/Postgres DBA troubleshooting (basic level or higher)
  • Nagios, Percona Monitoring Plugins and other monitoring tools
  • Configuration management solutions such as Ansible, Puppet or Chef     
  • Percona Toolkit suite
  • Writing Python and Go
  • MySQL and/or MongoDB certificates


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
MongoDB Engineer -
Percona  
mongodb python linux docker cloud Apr 22
This position will support APAC hours.

What’s the job? 
Percona Support is a global, elite team of superhero engineers who love getting to the bottom of weird and interesting database behavior. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. 

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

You’ll be teaming with some of the most well known database ninjas in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.
This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.

What does it take to be a Percona superhero?

  • Excellent knowledge of both RDBMSs and MongoDB, including:
  • All aspects of configuration and best practices
  • Schema design, performance tuning, query optimization, & index tuning
  • Backup solutions
  • Replica set and sharding topologies
  • Engine selection and usage
  • Detailed understanding of monitoring requirements
  • Demonstrable experience of administering Linux based systems
  • Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes
  • Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Enthused to expand your skill set with new technologies as the industry continues to evolve
  • Availability to travel for the occasional team meeting, conference and customer visits       
  • Experience working with customers in English     
  • Completed MongoDB University courses

It's cool if you also have experience with:

  • Percona Backup for MongoDB
  • Experience with MongoDB Atlas
  • MySQL/Postgres DBA troubleshooting (basic level or higher)
  • Nagios, Percona Monitoring Plugins and other monitoring tools
  • Configuration management solutions such as Ansible, Puppet or Chef     
  • Percona Toolkit suite
  • Writing Python and Go
  • MySQL and/or MongoDB certificates


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
MongoDB DBA - remote
Percona  
mongodb java python ruby php linux Apr 22
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MongoDB databases running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Occasional travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.

Regular Work Schedule

  • Remote work from home specifically in the Asia Pacific (APAC) region
  • Monday through Friday supporting EMEA or US-East time zone
  • Team has an on call schedule as well

What You Will Do

  • Participate in the management and operations of customer's MongoDB deployments
  • Participate in and execute scheduled change management procedures
  • Participate in the delivery of proactive tasks to improve the stability, performance, and fault tolerance of customer environments
  • Participate in project planning and execution of database operations
  • Contribute to the development of automation and monitoring software, and other essential tools and scripts

Your Experience

  • 5+ years experience with MongoDB technology, ideally in a customer-facing role OR 5+ years experience with distributed software administration coupled with reasonably high MongoDB knowledge
  • Fluent English communication (native-level a bonus), primarily for customer interactions
  • Ability to work remotely in the given timezone
  • Demonstrated ability to work independently with minimal direction
  • Demonstrated ability to accept feedback from others
  • Communicates clearly and professionally to convey confidence even when under pressure
  • Ability to pass a required background check

What Will Make You Stand Out

  • Distributed database (especially MongoDB) expertise in all areas of implementation: installation, configuration, upgrades, tuning
  • Strong skills in replication, sharding and backups techniques
  • Production experience on Multiple datacenters, Large datasets
  • Experience with Linux, FreeBSD distributions
  • Experience with at least one major programming languages such as PHP, Java, Nodejs, Go, Python, Ruby, and/or any client application programming experience used in conjunction with MongoDB
  • Networking, system administration, hardware, virtualization, containers, scripting, Kubernetes orchestration, I/O subsystems
  • Ability to create and deliver presentations
  • One or more of Puppet, Chef, Ansible, Vagrant, Consul, etc

Attributes

  • Ability to work well with people and communicate effectively both internally and with customers
  • Ability to communicate information to staff members and customers in a clear and concise manner
  • Positive, helpful and supportive
  • Able to work independently with minimal direction
  • Strong work ethic and entrepreneurial approach
  • Accepts feedback from others
  • Communicates clearly and professionally to convey confidence even when under pressure
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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IT Service Desk Agent
Percona  
linux cloud Apr 21
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
 
Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remotely and the amazing experience of working with a multinational team of experts.

The IT Service Desk Agent is the single point-of-contact for anyone in our organization in need of technical assistance. The mission of the IT Service Desk Agent is to provide first level support for incidents and service requests. They are responsible for troubleshooting problems faced by the end-users, identifying issues, analyzing them and either providing the solution or escalating to the next level of support. They will also assist in creating appropriate documentation in order to help all users quickly troubleshoot their issues. This position will report to the Director of IT.

Regular Work Schedule 
The position is remote work from home, it will be a block of hours to cover the shift and the rest of the hours can be flexible. We’re looking for someone to work Americas hours (US Eastern Time Zone), but to also have flexibility to sometimes work EMEA hours. Preference for candidates in Latin America or Western Europe

What You Will Do
On a daily basis the IT Service Desk Agent will be responsible for handling the Service Desk ticket queue and chat as first level support.

Technical Support

  • Take on onboarding/offboarding access management routine tasks
  • Handle basic workstation support, troubleshoot, diagnose, and resolve technical issues
  • Redirect issues you cannot resolve to the next level of support
  • Provide required information on IT products or services
  • Learn from next level support technicians

Customer Service

  • Handle ticket / chat / calls with a strong sense of prioritization 
  • Provide quick resolution and excellent customer service
  • Identify end-users needs to achieve satisfaction 
  • Cooperate with technical experts to provide the best service possible
  • Make sure tickets are kept up to date and end-users informed

Documentation

  • Help write and maintain documentation for self-service 
  • Provide feedback on processes and make recommendations on areas to improve

Your Experience

  • Experience working with cross-functional teams
  • Experience with Service Desk software
  • Experience providing first level technical support for:Windows, Mac, and/or Linux workstations, endpoint security solutions, antivirus, VPN, basic networking, etc.
  • Experience in basic administration of tools for user access

Competencies

  • Ability to work Americas hours (US Eastern Time Zone), but to also have flexibility to sometimes work EMEA hours as your regular work schedule
  • Strong English communication skills (spoken and written)
  • Remote and self-directed work
  • Strong organizational skills
  • Customer service and people oriented
  • Ability to prioritize and manage time effectively
  • Attention to detail and quality focus
  • Enthusiastic and with a “can do” attitude

What Will Make You Stand Out

  • Experience providing first level support specifically for Google Apps, Slack, Confluence,  JIRA,  ServiceNow, Duo, Access Gateway, LDAP/FreeIPA, Carbon Black, Kolide
  • ITIL Practices experience


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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ServiceNow Platform Engineer - contract
Percona  
python javascript linux docker Apr 16
The mission of the ServiceNow Platform Engineer is to learn, understand and administer ServiceNow as well as the larger business needs it supports.  This engineer develops technical expertise to fulfill business process and reporting requirements for both ongoing ServiceNow users and new implementations.  They integrate with different technologies as needed to integrate systems together in cohesive and automated ways.
  
This position will report to Percona's Director of IT.  The position is remote work from home, with working hours that are flexible as long as they can overlap US/Eastern for a reasonable portion of the day.  

This will be a 40 hour a week temporary contract position for 6 months with possible option for contract extension. 

What You Will Do - Perform Ongoing ServiceNow Platform Development

  • Apply Business processes and requirements into the ServiceNow Platform
  • Understanding out of the box functionality on the platform and when to customize vs configure
  • Develop within the constraints of our ServiceNow licensing
  • Develop within established Architectural standards and working with the IT Director to establish new standards

Additional Duties - Participate In Our ServiceNow Implementation Projects

  • Establish working relationships with implementation Business and Process owners and Project management
  • Develop and manage user stories from creation through implementation and testing.  Integrate with team best practices
  • Ensure implementation design conforms to overall use of ServiceNow at Percona

Your Experience

  • ServiceNow Administration (ITSM, CSM, Service Portal modules)
  • ServiceNow development (Studio, Javascript coding, REST APIs, Import Sets)
  • Strong English Communication skills
  • Ability to gather Project requirements and self-manage user stories
  • Remote and self-directed work
  • Detail and technically oriented
  • Ability to shift from details to business level conversations
  • Ability to consistently overlap US/Eastern work hours
  • ITIL Practices experience

What Will Make You Stand Out

  • Familiarity with our existing stack: (Zendesk, Pagerduty, Slack, Salesforce, Jira, Confluence, FreeIPA)
  • Chat Ops
  • Open Source development:  Node.js, Python, Elasticsearch, Opensource DBMS
  • Open source systems: Linux, Docker, Kubernetes, AWS
This is a 6 month contract with possibility for extension and/or conversion (2021). Work hours - should be available minimally through 1pm EDT daily and as late as 3 pm EDT as needed for meetings.

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
ServiceNow Platform Engineer - contract
Percona  
python javascript linux docker Apr 16
The mission of the ServiceNow Platform Engineer is to learn, understand and administer ServiceNow as well as the larger business needs it supports.  This engineer develops technical expertise to fulfill business process and reporting requirements for both ongoing ServiceNow users and new implementations.  They integrate with different technologies as needed to integrate systems together in cohesive and automated ways.
  
This position will report to Percona's Director of IT.  The position is remote work from home, with working hours that are flexible as long as they can overlap US/Eastern for a reasonable portion of the day.  

This will be a 40 hour a week temporary contract position for 6 months with possible option for contract extension. 

What You Will Do - Perform Ongoing ServiceNow Platform Development

  • Apply Business processes and requirements into the ServiceNow Platform
  • Understanding out of the box functionality on the platform and when to customize vs configure
  • Develop within the constraints of our ServiceNow licensing
  • Develop within established Architectural standards and working with the IT Director to establish new standards

Additional Duties - Participate In Our ServiceNow Implementation Projects

  • Establish working relationships with implementation Business and Process owners and Project management
  • Develop and manage user stories from creation through implementation and testing.  Integrate with team best practices
  • Ensure implementation design conforms to overall use of ServiceNow at Percona

Your Experience

  • ServiceNow Administration (ITSM, CSM, Service Portal modules)
  • ServiceNow development (Studio, Javascript coding, REST APIs, Import Sets)
  • Strong English Communication skills
  • Ability to gather Project requirements and self-manage user stories
  • Remote and self-directed work
  • Detail and technically oriented
  • Ability to shift from details to business level conversations
  • Ability to consistently overlap US/Eastern work hours
  • ITIL Practices experience

What Will Make You Stand Out

  • Familiarity with our existing stack: (Zendesk, Pagerduty, Slack, Salesforce, Jira, Confluence, FreeIPA)
  • Chat Ops
  • Open Source development:  Node.js, Python, Elasticsearch, Opensource DBMS
  • Open source systems: Linux, Docker, Kubernetes, AWS
This is a 6 month contract with possibility for extension and/or conversion (2021). Work hours - should be available minimally through 1pm EDT daily and as late as 3 pm EDT as needed for meetings.

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Staff Accountant
Percona  
cloud Apr 08
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Reporting to the Controller, the Staff Accountant will be responsible for various accounting duties including, but not limited to, expense management, systems administration, GL exposure, and cross functional initiatives.  The ideal candidate will be disciplined and process-oriented with a high level of enthusiasm, professionalism, and integrity.  The role demands a highly organized and detailed individual that is capable of multi-tasking and meeting deadlines consistently.  

We offer flexible hours, competitive salaries, the ability to work remotely and the amazing experience of working with a multinational team of experts.

What You Will Do

  • Manage the monthly payroll needs for a global contractor organization including: ensuring all invoices are accurately processed and timely paid for 70+ contractors,maintaining proper vendor & banking details in Bill.com, preparing wire transfers for countries not supported by Bill.com and communicating expense & payroll matters with contractors and/or managers
  • Audit expense reports to ensure compliance with travel and expense policies
  • Process employee expense ACH reimbursements
  • Oversee the Company’s travel & expense systems Expensify & Uber for all new hires, terminations and changes
  • Administer the Company’s business credit card program including: reviewing credit card receipts from cardholders for proper GL coding, reconciling monthly statements to the GL, working with functional business leaders to establish vendor payment terms, setting appropriate credit limits and researching suspected fraudulent activity
  • Maintain prepaid schedules in Excel to ensure expense is recorded in accordance with invoice/contract terms
  • Prepare general ledger reconciliations to ensure journal entries have been recorded in accordance with GAAP and ending balances are correct
  • Serve as functional backup for team members by cross-training on AP, Cash Receipts, and US Payroll
  • Support annual financial audit/review
  • Support ad hoc projects and analyses as required

Your Experience

  • Bachelor’s degree in business/accounting
  • 0 to 2 years’ relevant experience
  • Understanding of generally accepted accounting principle (GAAP)
  • Understanding of US reporting   
  • SAAS-based solutions experience a significant plus (Bill.com, Expensify, Intacct)
  • Attention to detail and problem-solving capabilities
  • Superior oral and written communications skills
  • Ability to multi-task, work under pressure and meet deadlines consistently
  • Exceptional work ethic
  • Excel familiarity
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
Share this job:
MongoDB DBA -
Percona  
mongodb java python ruby php linux Mar 09
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MongoDB databases running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Occasional travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.

Regular Work Schedule

  • Remote work from home specifically in the Europe (EMEA) region
  • Monday through Friday from  8AM to 5PM US Eastern Time zone (EDT/EST)
  • Team has an on call schedule as well

What You Will Do

  • Participate in the management and operations of customer's MongoDB deployments
  • Participate in and execute scheduled change management procedures
  • Participate in the delivery of proactive tasks to improve the stability, performance, and fault tolerance of customer environments
  • Participate in project planning and execution of database operations
  • Contribute to the development of automation and monitoring software, and other essential tools and scripts

Your Experience

  • 5+ years experience with MongoDB technology, ideally in a customer-facing role OR 5+ years experience with distributed software administration coupled with reasonably high MongoDB knowledge
  • Fluent English communication (native-level a bonus), primarily for customer interactions
  • Ability to work remotely in the given timezone
  • Demonstrated ability to work independently with minimal direction
  • Demonstrated ability to accept feedback from others
  • Communicates clearly and professionally to convey confidence even when under pressure
  • Ability to pass a required background check

What Will Make You Stand Out

  • Distributed database (especially MongoDB) expertise in all areas of implementation: installation, configuration, upgrades, tuning
  • Strong skills in replication, sharding and backups techniques
  • Production experience on Multiple datacenters, Large datasets
  • Experience with Linux, FreeBSD distributions
  • Experience with at least one major programming languages such as PHP, Java, Nodejs, Go, Python, Ruby, and/or any client application programming experience used in conjunction with MongoDB
  • Networking, system administration, hardware, virtualization, containers, scripting, Kubernetes orchestration, I/O subsystems
  • Ability to create and deliver presentations
  • One or more of Puppet, Chef, Ansible, Vagrant, Consul, etc

Attributes

  • Ability to work well with people and communicate effectively both internally and with customers
  • Ability to communicate information to staff members and customers in a clear and concise manner
  • Positive, helpful and supportive
  • Able to work independently with minimal direction
  • Strong work ethic and entrepreneurial approach
  • Accepts feedback from others
  • Communicates clearly and professionally to convey confidence even when under pressure
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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MongoDB DBA - Americas
Percona  
mongodb java python ruby php linux Mar 09
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MongoDB databases running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Occasional travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.

Regular Work Schedule

  • Remote work from home specifically in the North or South America Regions
  • Monday through Friday from  8AM to 5PM EDT time zone
  • Team has an on call schedule as well

What You Will Do

  • Participate in the management and operations of customer's MongoDB deployments
  • Participate in and execute scheduled change management procedures
  • Participate in the delivery of proactive tasks to improve the stability, performance, and fault tolerance of customer environments
  • Participate in project planning and execution of database operations
  • Contribute to the development of automation and monitoring software, and other essential tools and scripts

Your Experience

  • 5+ years experience with MongoDB technology, ideally in a customer-facing role OR 5+ years experience with distributed software administration coupled with reasonably high MongoDB knowledge
  • Fluent English communication (native-level a bonus), primarily for customer interactions
  • Ability to work remotely in the given timezone
  • Demonstrated ability to work independently with minimal direction
  • Demonstrated ability to accept feedback from others
  • Communicates clearly and professionally to convey confidence even when under pressure
  • Ability to pass a required background check

What Will Make You Stand Out

  • Distributed database (especially MongoDB) expertise in all areas of implementation: installation, configuration, upgrades, tuning
  • Strong skills in replication, sharding and backups techniques
  • Production experience on Multiple datacenters, Large datasets
  • Experience with Linux, FreeBSD distributions
  • Experience with at least one major programming languages such as PHP, Java, Nodejs, Go, Python, Ruby, and/or any client application programming experience used in conjunction with MongoDB
  • Networking, system administration, hardware, virtualization, containers, scripting, Kubernetes orchestration, I/O subsystems
  • Ability to create and deliver presentations
  • One or more of Puppet, Chef, Ansible, Vagrant, Consul, etc

Attributes

  • Ability to work well with people and communicate effectively both internally and with customers
  • Ability to communicate information to staff members and customers in a clear and concise manner
  • Positive, helpful and supportive
  • Able to work independently with minimal direction
  • Strong work ethic and entrepreneurial approach
  • Accepts feedback from others
  • Communicates clearly and professionally to convey confidence even when under pressure
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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MongoDB QA - Automation Testing
Percona  
mongodb testing qa linux cloud devops Mar 04
Location: Remote, work from home role, anywhere worldwide as long as you have consistent and reliable internet

Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
 
Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remotely and the amazing experience of working with a multinational team of experts.

Percona is looking for a meticulous and strategically minded Automation QA Engineer to join it's MongoDB Team to perform Automation QA tasks. We would love to find a MongoDB expert with strong Automation QA experience, or an experienced DevOps who wants to become an Automation QA ninja. You should find these keywords familiar and very appealing: Continuous Delivery, pipelines, MongoDB, backup management, infrastructure orchestration, database clustering, high-availability, containers.

The work is challenging, but that’s why it’s also fun and rewarding! Plus, our team is small, so you and your work will have a large impact. This is a rare opportunity to start with a great team, on a great project, at a great company with lots of benefits.

What You Will Do

  • Evaluate new features and product releases, locating product issues & bugs via implementation of automatic testing
  • Formulate testing plans for new features and product releases
  • Triage reported issues by support department and community

Your Experience

  • experience with MongoDB preferred
  • Experience with databases on Linux platforms
  • Experience creating automated testing frameworks
  • Bash or Python
  • Strong desire to do QA work in Continuous Delivery/DevOps flow
  • Good communicator with intermediate or better written and spoken English

What Will Make You Stand Out

  • Proven success working in a distributed environment where e-mail, Slack, and voice calls are the only interactions with others on a daily basis
  • Solid understanding of advanced database concepts, e.g. replication, sharding, and PITR
  • Kubernetes experience
  • Strong coding skills
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Head of Resellers & Channels
Percona  
cloud Feb 17
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs. 

Percona is at an extraordinary period of time and we are looking to add a Head of Resellers & Channels to our outstanding team.  We are specifically seeking someone who has built a similar program from scratch. This is an outstanding opportunity to build and lead a new area of focus in a bootstrapped company with a fantastic reputation. 

What You Will Do
The Head of Resellers & Channels will build out a repeatable channel program - find, sign and train new partners, and enable new partners to sell more. This role will be measured by dollars brought in by partners and onboarding speed of new partners. This is a quota-based role, which includes a base salary, commission and MBO bonus. 

You Will Be Successful If

  • Percona has a new group of partners that contributes to an increasing amount of revenue-to-partner-lead activities
  • Percona has a world-class repeatable reseller/channel program
  • Partners are enabled and have what they need to be succesful

Your Experience

  • Experience building a similar program from scratch
  • Strong B2B network, preferably on a global scale
  • Experience selling technology to technology
  • Experience handling supplier onboarding/development
  • Experience handling deal registration
  • Familiarity with open source technology a plus
  • Ability to work remotely full-time
  • Ability to work across global time zones as needed
This is a remote position that can be based anywhere globally. Preference for candidates in the Americas region.

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Digital Marketing Manager
Percona  
manager marketing manager cloud Feb 06
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.

Percona is looking for a digital marketing manager who will be focused on building and managing technically focused programs with the goal of growing the user base of Percona’s open source software and services. This person will be responsible for helping expand our user base by generating leads, increasing engagement and social followers, as well as encouraging users to download and use our products.

The ideal candidate will be able to build compelling marketing campaigns that evangelize the awesome capabilities of our open source software. The ideal person for this role will have a growth hacker mentality, with experience building asymmetrical campaigns across various mediums, and is able to evaluate success/failure with data analysis and experimentation. 

What You Will Do

  • Develop and execute marketing programs to drive growth and encourage engagement, with special attention given to our more technical audience
  • With a growth hacker mentality, establish marketing funnel-based programs that use initial software adoption to drives retention, referral and ultimately revenue growth for our paid services
  • With a focus on gaining grassroots adoption, adapt our existing marketing portfolio to expand their appeal and usage to a broader audience
  • Collaborate with content, social, web and lead gen teams to plan and execute innovative ways to get more users to download our software, read our blogs, and engage with us on social or at events
  • Manage our paid search campaigns targeting for our open source software solutions
  • Help drive traffic, encourage engagement and make it easier for people to find our technology solutions through organic search with the use of SEO techniques, keyword optimization, and cross-linking strategies targeting our technical audience

Your Experience

  • 3+ years experience in digital marketing
  • 2+ years building and managing multiple complex campaigns at once 
  • 2+ years of marketing experience at a software company
  • 1+ year developing campaign/program strategies from the ground up
  • Ability to demonstrate a metrics-driven approach to development and management of marketing activities, with experience extracting data from Google Analytics
  • Demonstrated experience working and deploying programs in the Google Ad network
  • Experience with SEO techniques and best practices, with practical experience implementing them into marketing campaigns and programs
  • Previous experience in open source would be a big bonus
  • Ability to work remotely full-time
  • Flexibility work in different time zones as required


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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HR Assistant - remote
Percona  
cloud Feb 06
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments.  

The Temporary HR Assistant position will be a 20-week, full-time contract, and will work remotely.

What You Will Do

  • daily posting and maintenance to Percona’s HR-centric social media pages 
  • HRIS updates and maintenance
  • HR-related tasks including: onboarding, support, HR ticket support and resolution, interview scheduling, letter drafting and review

Your Experience

  • Ability to edit and make posts to Percona's social media pages
  • Familiarity with HRIS (BambooHR or similar)
  • Familiarity navigating highly interactive Applicant Tracking Systems (Lever or similar) 
  • Expert English speaking and writing skills a must
  • Ability to work remotely full-time
  • Ability to work at least partial daily hours in US Eastern Time Zone (EST); full alignment with EST preferred
  • Confidentiality and trustworthiness
  • Strong organization & follow-through
  • Exceptional attention to detail
  • Comfort in a fast-paced technology company 
  • Some general HR experience is a plus
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Enterprise Sales Manager - remote
Percona  
manager c cloud Feb 06
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Percona is at an extraordinary period of time and we are looking to add an enterprise level sales representative (ESM) to our outstanding team.  We are specifically seeking someone with an established network within Germany, Austria and Switzerland. This role is made for someone that has a successful track record in new business development within large enterprise accounts. 

What You Will Do
The Enterprise Sales Manager’s primary goal is to consistently help us add net new Global 2000 accounts as well as grow our current client base into larger accounts.  We believe in value, having a process, owning a sales methodology and overall creating a great positive work environment that achieves very high results. You have the freedom to work remotely from your home office anywhere within Germany or Switzerland (preferably close to an airport).  You will travel at least once a month to customer meetings, industry meet-ups and related conferences (more if you like or if needed for prospective client needs).  Aside from quota achievement, the winning candidate will become a part of a close and collaborative global team which would include inside sales, marketing, sales engineering and colleagues from all other Percona departments and divisions.

You Have These Strengths

  • You have a hunter's mentality - big deals endlessly excite you 
  • You will prepare, you will have a sales process and you will put yourself in a position to land as many big accounts as possible
  • Independent and solution driven
  • You know how to take initiative and you have a natural sense of urgency
  • Persuasive - you know how to seal the deal
  • Successful relationships with C level executives
  • Networking meaning creating and maintaining quality long lasting trusting relationships 
  • Enjoy collaboration and problem solving

Your Experience

  • Impeccable English skills both verbal and written
  • Naturally ambitious and loves closing new business
  • 8+ years of experience in technology sales
  • Track record in achievement of quotas
  • Knowledge of Open Source Software marketplace preferred
  • Experience selling into Global 2000 accounts companies
  • Solution selling experiences and mindset
  • Comfortable with travel and customer facing opportunities
  • Customer centric focus
  • Experience or interest in agile quick growth companies
  • Leadership and mentoring with peers and team
  • Enjoys a global team environment

What's In It For You

  • Competitive base salary and commission structure
  • Uncapped commission; accelerator opportunities
  • Representing an expert level open source services company  
 

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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MongoDB Engineer - remote
Percona  
mongodb python linux docker cloud Feb 05
This position can work remotely anywhere in APAC.

What’s the job? 
Percona Support is a global, elite team of superhero engineers who love getting to the bottom of weird and interesting database behavior. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. 

This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

You’ll be teaming with some of the most well known database ninjas in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.
This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.

What does it take to be a Percona superhero?

  • Excellent knowledge of both RDBMSs and MongoDB, including:
  • All aspects of configuration and best practices.
  • Schema design, performance tuning, query optimization, & index tuning.
  • Backup solutions.
  • Replica set and sharding topologies
  • Engine selection and usage.
  • Detailed understanding of monitoring requirements.
  • Demonstrable experience of administering Linux based systems.
  • Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes
  • Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure).
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
  • Enthused to expand your skill set with new technologies as the industry continues to evolve·
  • Availability to travel for the occasional team meeting, conference and customer visit·        
  • Experience working with customers in English.        
  • Completed MongoDB University courses.

It's cool if you also have experience with:

  • Percona Backup for MongoDB.
  • Experience with MongoDB Atlas.
  • MySQL/Postgres DBA troubleshooting (basic level or higher).
  • Nagios, Percona Monitoring Plugins and other monitoring tools.
  • Configuration management solutions such as Ansible, Puppet or Chef.        
  • Percona Toolkit suite.
  • Writing Python and golang.
  • MySQL and/or MongoDB certificates.
This position can work remotely from anywhere in APAC, but you will need to be able to travel to occasionally to company events, conferences, etc.

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Technical Alliance and Partner Manager
Percona  
manager cloud Feb 05

Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.

Percona is looking for a Technical Partner & Alliance Manager to join our team and help build, grow, and manage our technical partnerships and alliances. This person will be the face of Percona to our partners, liaising internally between internal and external stakeholders to drive awareness, promote, and provide access to Percona software and solutions. This person will help ensure both Percona and our partners have a successful outcome from working together.
 
Ideally, this person will have a strong understanding of both modern technical infrastructure and development practices as well as a deep understanding of the business needs of Percona and our partners. By having one foot in the technical realm and one foot in the business realm this person will be able to coordinate with engineering teams and business development teams to ensure the best outcomes. The right candidate for this role will have an extensive background in managing multiple projects across multiple vendors with a proven track record of delivering mutually beneficial outcomes.

What You Will Do

  • Build Percona’s technical partner ecosystem 
  • Project manage our partner efforts across internal and external stakeholders
  • Build, Manage, and Execute the plan to ensure the proper marketing and educational material is available to drive adoption of our software on our partner’s platforms 
  • Work with the internal Percona teams to ensure our messaging, collateral, and enablement materials are streamlined for our partners
  • Manage the process and ensure our software is certified and available on 3rd party stores, marketplaces, and through other partner channels
  • Manage and coordinate our partnership activities with major cloud vendors (AWS, Microsoft, and Google)
  • Get Percona software certified and included in a different cloud, PaaS, DBaaS and XaaS offerings
  • Manage the relationships with our inbound technical partners whose software we include in our platform and solution
  • Train our partners and our internal stakeholders
  • Grow attendance of technical partners at Percona events
  • Brief partners on changes, new releases, and efforts within Percona
  • Brief internal teams on new products, features, and efforts going on in our partners

Your Experience

  • 3+ years experience in technical partner management
  • 2+ years in marketing and or product management/marketing in the software industry
  • 2+ years in project management 
  • Ability to travel as we add new partners (25% is the minimum)
  • Previous experience managing technical certification and partner programs
  • Previous experience partnering with public cloud vendors strongly desired
  • Ability to work remotely
  • Ability to work across time zones as required


Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Technical Advisor - Open Source Databases
Percona  
aws azure mongodb mysql Feb 05
Are you an open source DBA who would like to trade in your pager and utilize your database expertise in a new way?  Are you interested in looking at database problems from a more strategic level and moving away from the day to day operational challenges?  Do you want to work across multiple teams with a variety of technologies and scenarios? If so, then the Technical Advisor is the position for you!

As a Technical Advisor, you'll serve as a customer advocate and technical resource for a dedicated group of Percona customers.  You'll have the opportunity to collaborate with some of the brightest minds in the industry across our service delivery teams to ensure that your customers are getting the most out of their relationship with Percona.

As a dedicated point of contact for your customers, you'll partner with them to stay up-to-date on their technical requirements and plans.  You'll also serve as a bridge to Percona resources, coordinating Consulting projects, communicating updates, handling support issues, and driving awareness for any customer escalations/issues.  Within Perona, you'll work with Customer Success to advocate for your customers and maintain a strong understanding of their technical needs and business structure.

You'll be expected to wear "many hats" but you'll find that this role is challenging, rewarding, and engaging.

This is a remote position that will support the Americas time zones.

What You Will Do

  • Develop and maintain customer relationships with primary customer contacts
  • Coordinate overall status on support tickets to ensure updates are communicated back to the customer on a regular cadence
  • Coordinate with the Consulting Operations team on new projects for top customers, ensure correct resources are assigned and timelines are adhered to
  • Provide escalation point for customer for support and consulting projects
  • Identify sales opportunities and provide feedback to the Sales team
  • Provide technical resources for high level design for future growth opportunities
  • Guarantee the technical aspects of the customer implementation by providing necessary documentation and technical guidance
  • Ensure customer specific technical documentation is created and maintained for use by the Percona Technical Delivery teams 
  • Improve product feature offerings by providing feedback from partners and customers to internal teams

Your Experience

  • 3 or more years experience with MySQL or MongoDB and related technologies
  • Demonstrated ability to work well with people and communicate effectively both internally and with customers 
  • Ability to take ownership of a support incident, and own through to resolution
  • Ability to understand how applications and services interact with the database in different architectures
  • Exposure to DBaaS products and ability to articulate the service offerings - specifically within AWS, Microsoft Azure and Google Cloud
  • Demonstrated ability to communicate with Management at Customers/Partners in an escalation ownership and management capacity
  • Ability to travel up to 25%
  • Ability to pass required background check
  • Ability to work remotely
  • Ability to work across multiple time zones
  • Availability for out of hours escalations for high severity issues

Your Abilities

  • Ability to work well with people and communicate effectively both internally and with customers
  • Positive, helpful and supportive with a humble attitude
  • A logical thinker with the ability to identify and resolve complex problems in a timely manner
  • Ability to work independently or as part of a team as needed
  • Communicates clearly and professionally to convey confidence even when under pressure
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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IT Recruiter
Percona  
mongodb postgresql Feb 03
This position is remote and can be located within Eastern Europe- preference given to candidates in Russia, Belarus or Ukraine.

Description

What motivates you? Is it the opportunity to make a real impact? Work with great people? Have significant autonomy while working from home? If these excite you, consider Percona, where you have the opportunity to make a highly visible impact on a well-respected globally-dispersed technology organization. Our people are highly collaborative, and you get to work from your home office! 

The IT Recruiter will join a small, global recruiting team dedicated to identifying and hiring the best talent in the world! You will recruit across countries and even continents using highly-modern tools and best practices to drive great results. 

What You Will Do

  • Deliver full-life-cycle recruiting on a global scale for a variety of roles including technology 
  • Partner with hiring managers to develop sound and effective recruiting strategies 
  • Develop and maintain strong pipelines and networks 
  • Promote the employer brand through various channels including social media 
  • Promote the internal referral program 
  • Provide competitive intelligence 
  • Stay current on recruiting best practices 
  • Possible domestic and/or international travel to recruiting events 
  • Various projects as needed 

Your Experience

  • Proven track record of successful full-life-cycle recruiting, including solid experience recruiting technology professionals 
  • Experience with various ATS and HRIS systems and tools (Lever, Bamboo, etc) 
  • Experience working remotely supporting global recruiting activities highly preferred 
  • Advanced to expert level proficiency of written and spoken English a must 
  • Knowledge of the open source database industry (MySQL, PostgreSQL, MongoDB, etc.) preferred
  • Availability to work some flexible hours, including the ability to have regular communications with global team members on late mornings of Eastern Time Zone,  to accommodate the global aspect 
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Head of People and Culture
Percona  
cloud Jan 31
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, the ability to work remote and the amazing experience of working with a multinational team of experts.

Our people are our greatest asset and our competitive advantage.  Percona is looking to hire a Head of People and Culture who understands the importance of our global distributed team and is skilled at advancing our goals, strategies, as well as culture as we continue on our high growth plan.  

This position has high accountability and visibility, and reports to the General Manager. We want candidates who can prove they are leaders, effective people managers, culturally astute and problem-solvers. The right candidate will be able to balance People (Human Resource) Operations and create and execute Percona’s People Strategy. If you are all of these, have a solid background in organizational development, thrive in a culturally diverse, remote workplace and our values resonate with you, we want to talk to you.

Internal Leadership Development

  • Collaborate with management on succession planning objectives
  • Develop career paths and structured evaluations for each position, facilitating discussions between leadership and teams
  • Partner with Managers and Director of Learning & Development to build leadership development training programs, including change management initiatives

Human Resource and Compliance

  • Analyze the effectiveness of existing HR policies and procedures ( including recruiting, hiring, onboarding, employee relations, and off-boarding of personnel) as well as retention incentives (including compensation, equity option plan, benefits, etc.) ensuring best practices and that they adhere to governing regulations while supporting Percona’s mission and goals
  • Lead, hire, evaluate and manage the team of HR professionals
  • Prepare reports for the Executive Management Team using business metrics and KPIs to measure success and ensure efficiencies in your function
  • Mitigate Percona’s risk as it specifically relates to employment and staffing
  • Establish goals and budget for annual and 3 year plans for the HR department
  • Ensure use of HRIS systems are best practice

Performance Management

  • Lead annual staff evaluation process and policy, making recommendations for improvements
  • Build and implement processes, tools, and technology infrastructures to drive employee performance
  • Create and set performance metrics/expectations, while continuing to strengthen the process for evaluating performance

Culture

  • Champion positive employee relations strengthening Percona’s culture
  • Directs, develops and leads culture and engagement initiatives in partnership with the Executive Management Team to create an atmosphere of inclusion and well-being
  • Fosters a positive team member experience that drives growth, development and wellness
  • Oversees and leads the conducting of regular employee surveys and to assess and improve team member engagement

Your Experience

  • Proven experience as senior People Operations leader and mentor (or equivalent roles in Human Resources), including employment law and best practices, industry benchmarks for compensation and benefits
  • Built and implemented successful recruitment and retention programs at previous organizations
  • Passion for creating an environment where every staff member has the opportunity, support to thrive professionally and contribute to the overall success of our customers and Percona
  • Bachelor's degree in organizational behavior or equivalent industry certifications 
  • Worked for 5+ years in globally distributed organizations 
  • BambooHR or equivalent experience
  • Strong written and verbal communication skills
  • Experience with technology and systems to increase productivity of the People Operations team
This US-based position is remote and will work across global time zones.

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Jr MySQL DBA - US West
Percona  
mysql junior linux cloud aws Jan 27
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

What You Will Do
As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MySQL database running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.

Your Experience

  • Experience administering MySQL server including;
  • aspects of installation and configuration
  • basic performance tuning, query optimization & index tuning
  • knowledge of MySQL backup solutions
  • basic knowledge of HA solutions
  • understanding of monitoring requirements
  • Demonstrable experience of administering Linux based systems
  • Ability to use scripting language for automation
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Ability to participate in the on-call rotation for operational issue escalation
  • Polite, friendly and professional; this position requires significant customer interaction and teamwork
  • Excellent and strong written and spoken English

What Will Make You Stand Out

  • CS degree or equivalent
  • Proven success working in a distributed environment where e-mail, instant messaging and voice calls are the only interactions with clients, colleagues and managers on a daily basis
  • Experience with technologies like Galera / XtraDB Cluster, HAProxy, ProxySQL, Orchestrator
  • Experience running on Cloud Services such as AWS and RDS or hosting providers like Rackspace
  • Experience with Nagios, Percona Monitoring Plugins, Prometheus, and other monitoring tools
  • Experience of configuration management solutions such as Ansible, Puppet or Chef
  • Experience with tools from the Percona Toolkit suite
  • MySQL DBA, MySQL Professional Certifications

Regular Work Schedule

Applications from all locations are encouraged and will be considered, subject to security & compliance requirements of Managed Services customers.   

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Jr MySQL DBA - US West
Percona  
mysql junior linux cloud aws Jan 27
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

What You Will Do
As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MySQL database running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.

Your Experience

  • Experience administering MySQL server including;
  • aspects of installation and configuration
  • basic performance tuning, query optimization & index tuning
  • knowledge of MySQL backup solutions
  • basic knowledge of HA solutions
  • understanding of monitoring requirements
  • Demonstrable experience of administering Linux based systems
  • Ability to use scripting language for automation
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Ability to participate in the on-call rotation for operational issue escalation
  • Polite, friendly and professional; this position requires significant customer interaction and teamwork
  • Excellent and strong written and spoken English

What Will Make You Stand Out

  • CS degree or equivalent
  • Proven success working in a distributed environment where e-mail, instant messaging and voice calls are the only interactions with clients, colleagues and managers on a daily basis
  • Experience with technologies like Galera / XtraDB Cluster, HAProxy, ProxySQL, Orchestrator
  • Experience running on Cloud Services such as AWS and RDS or hosting providers like Rackspace
  • Experience with Nagios, Percona Monitoring Plugins, Prometheus, and other monitoring tools
  • Experience of configuration management solutions such as Ansible, Puppet or Chef
  • Experience with tools from the Percona Toolkit suite
  • MySQL DBA, MySQL Professional Certifications

Regular Work Schedule

Applications from all locations are encouraged and will be considered, subject to security & compliance requirements of Managed Services customers.   

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Build Engineer - Linux
Percona  
linux c docker cloud aws mysql Jan 21
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Percona is looking for a flexible and efficient build & release engineer to join its development team. You will work from your home office, using online tools and resources to contribute to a quality build & release environment for Percona and its customers.

Key Responsibilities

  • Create and maintain packaging for Redhat rpm based systems (yum/dnf) and Debian deb based systems (apt)
  • Develop and automate tests for products and packages
  • Assist with internal and external build/packaging/release related projects
  • Assist clients with implementing various items relating to their build environment
  • Monitor, log, analyze, and fix packaging related bugs
  • Further automate the current build processes/tasks and packaging testing setup
  • Resolve issues with internal repositories & implement new repositories as needed
  • Integrate new products and 3rd party softwares into Percona packages as needed
  • Design & implement solutions for package interdependencies
  • Evaluate new build/packaging/release solutions as needed
  • Assist with packaging setup/method review & overhaul

Skills

  • English Spoken/Written proficiency required
  • Previous exposure to a large-scale build/release environment, or equivalent experience in, for example, a development, devops or DBA role. Preferably with extensive database-related exposure
  • Experienced in Linux systems administration (file systems, hardware, and networking)
  • Good communicator & fluent in written and spoken English
  • Previous experience with make, cmake, cpack, yum & apt repositories
  • Proficiency in automating tasks, including shell scripting skills
  • Experience with at least one virtualization tool like KVM VirtualBox or VMWare
  • Proficiency with Docker and containerization
  • Ansible and/or other DevOps platforms
  • Experience with software testing methods and technologies

Desired Skills


  • Proficient with PostgresSQL, MySQL, or other open source relational database
  • Amazon AWS EC2, CloudFormation, Spot Instances
  • Experience with Jenkins, GPG, JIRA, gdb, go
  • Proven success working in a distributed environment where email, Slack and voice calls are the only interactions with clients, colleagues and managers on a daily basis
  • Tertiary studies degree or certifications relevant to core skills
  • System administration skills for other operating systems
  • Some C/C++ Coding skills

  • Travel per year: 1 team meeting, usually 1 conference, more if desired
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Systems Engineer - SaaS
Percona  
saas linux docker cloud redis Jan 15
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

We’re looking for a full-time Systems Engineer with extensive SaaS experience to join our team and help continue building Percona Monitoring and Management(PMM).  While your core responsibility will be for the infrastructure that supports our SaaS component of the PMM platform, you will be a key resource that helps our platform team deliver a wave of new and exciting services to both the community and our subscribers.  You should be obsessed with uptime, security and systems performance; the mere thought of carrying out a repeated task manually should cause you to cringe. You will solve many of our most complex problems through a partnership with our Developers and Build Engineers and be committed to both educating and learning from your team. 

Location:  remote position, we are open to candidates globally, but the engineering team you will be working most closely with is predominantly located in the Central European time zone so you should be available to work within these time zones as required.   

In this role, you will:

  • Identify and uphold Systems Administration best practices around configuration management, security, monitoring, alerting, etc.
  • Develop scalable, high-volume, performant infrastructure focused on simplicity and resiliency
  • Be responsible for business continuity and HA
  • Help develop the architectural requirements and turn architectural requirements into tangible deployments 
  • Create playbooks to help others share the load of managing the infrastructure and responding to issues 
  • Create custom automation for repetitive tasks that can be incorporated into broader orchestration
  • Maintain a continuous line of communication with engineers and architects 
  • Identify, leverage, and successfully evangelize opportunities to improve engineering productivity and performance
  • Serve on-call rotations for 24x7 coverage of our application

What You Have Done

  • 4+ years as a System Engineer plus degree in relevant field
  • Strong Linux experience
  • Extensive experience with on-prem systems as well as public cloud (AWS, GCP, Azure) 
  • Experience designing, building, managing, and documenting complex SaaS infrastructure
  • Containerization with Docker and orchestration (Kubernetes, ECS, Openshift, etc.)
  • Experience with databases/data stores/caching (MySQL, Postgres, EBS, memcached, redis, etc.)
  • Deep knowledge security and encryption techniques for transmitting and storing sensitive data
  • Solid team player and experience working across multiple teams / cultures in a remote environment 
  • Ability to communicate in English (speak, read, write) at an intermediate level or better

Preferred Experience

  • Load balancing systems (ELB, HAproxy, Nginx, etc.)
  • Leveraging message bus systems (0MQ, e.g. RabbitMQ, SQS, etc.)
  • Configuration management (Puppet, Ansible, etc.)Open source development experience
  • Familiarity with Git
  • Experience with continuous deployment to cloud / virtualized environments (“DevOps”)
  • Fluent English communicator
Location:  Remote work from home but the engineering team you will be working most closely with is predominantly located in the Central European time zone.  

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Customer Success Manager - remote, Canada
Percona  
manager cloud Jan 15
This position is remote and can sit anywhere in Canada.

Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

We are looking for a self-motivated, experienced customer success professional or account manager to join our remote workforce as a Customer Success Manager.  Percona’s Customer Success Team is responsible for managing the complete customer lifecycle including onboarding, adoption, renewals, and expansion. Customer Success Managers work cross-functionally with Sales, Service Delivery, and Product Management to ensure the best business outcomes for customers, manage renewals, and provide a voice to our customer base. As a member of this team, you will be a trusted advisor for our customers.  Additionally, you will work with our leadership team to help refine and improve customer success processes and playbooks.

What you will be doing...

  • Manage the complete customer lifecycle including: onboarding, integration, account growth, new product adoption, and renewals
  • Develop a “consultant” perspective to client communications, questions, and meetings
  • Lead and present at regular remote client meetings
  • Analyze customer engagement to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
  • Work closely with the executive team to translate customer feedback into specific product requirements.

Your Experience, Skills and Abilities

  • Account management experience required, preferably at a subscription-based or open source software company
  • Strong understanding of customer success techniques and strategies
  • Excellent English written and verbal communication skills. 
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Extremely detail oriented, self-motivated and organized
  • Knowledge of Salesforce or related CRM tools 
  • Comfortable working from home or co-working office
  •  Positive attitude
  • Willingness to spend time learning and innovating.  
  • Constant desire to improve.  
  • Problem solver and independent thinker
Location/Time Zone: Remote/ work from home -preference given to candidates in Canada. Hours will align with North America time zones.

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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UI/UX Designer
Percona  
ux ui javascript html css saas Jan 13
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
 
Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

We’re looking for a remote full-time UI/UX designer with deep experience designing web-based application interfaces to join our team and help continue building Percona Monitoring and Management (PMM).  PMM is a free and open-source platform for monitoring and managing the performance of SQL/NoSQL based databases and servers or cloud instances. 

If you can’t rest until our users are presented with a beautiful and easy to use interface that makes accomplishing complex tasks a breeze, this could be the right role for you.  You should be the one people turn to when they want to achieve an objective with the fewest possible steps without asking for help on how to use the tool. Working closely with both Marketing and Product, you should be capable of creating a vision for the application that is easily adhered to by our developers to ensure a consistently delightful experience using the products.  You should consider yourself a partner to product, marketing and development, and an advocate for the user and be willing to push all parties to continually refine both the design and flow of our applications.

Location:  Remote, however, bulk of team is in Central European Time so you should be able to significantly overlap your schedule

Your Experience

  • You have experience designing large, complex SaaS applications across web and mobile platforms
  • You are a wizard with modern design collaboration tools (Figma, Sketch, Balsamiq, etc)
  • You have created original graphics using tools such as Photoshop or Inkscape
  • You can build user interfaces for users of all technical competencies 
  • You can conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
  • You have created and validated usability of designs through prototypes and customer research
  • You are able to manage inventory of of design elements and generate style guides 
  • You are able to optimize existing interfaces in addition to creating new experiences
  • You have excellent written and verbal English
  • You have the ability to work closely with others but also independently
  • You are familiar with version control systems (Git)

Preferences

  • Bachelor’s degree or equivalent combination of education and experience
  • 4+ years of hands-on experience designing interfaces for web-based applications
  • Deep experience with HTML, CSS, Javascript and interactive design principles
  • Problem-solving aptitude
  • Ability to properly prioritize efforts based on business need/value/impact
  • Can work in a fast-paced remote environment
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Technical Writer - Platform/Cloud
Percona  
cloud html saas linux Jan 13
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
 
Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

We’re looking for a Senior Technical Writer to join our platform team and help continue building Percona Monitoring and Management(PMM) on the newly formed Platform - Cloud team.  PMM is a free and open-source client/server platform for monitoring and managing the performance of SQL/NoSQL based databases and servers or cloud instances.   

The Senior Technical Writer will serve as our voice to our technical customers ensuring that we have high quality documentation that is thorough but still easy to understand.  We want someone who will strive for a consistent delivery of documentation be it help files, man pages, installation guides or user manuals. You should also be comfortable working in a version controlled documentation store as we have several technical writers all striving to ensure our documentation is a scalable strategy to getting users to adopt and successfully leverage our products.  Most of all, we want you to bring your experience and expertise to ensure we continually improve our existing practices.

Location/Time zone: Remote / work from home; however we’re targeting candidates in Canada, South Africa or the UK.

What You Will Do:

  • Create all technical documentation including:man pages, --help prompts, install guides, how to’s, and user manuals
  • Partner with our marketing department to ensure our technical and creative approach to communicating our product features is consistent and accurate
  • Maintain documentation versions and be a significant contributor to our overall documentation strategy 
  • Use text, markdown, animations and other approaches to ensuring that audiences of all abilities can find value in our documentation 
  • Knowledge of Jenkins, git, Sphinx, HTML and/or JavaScript
  • Participate in grooming and provide a voice for the Documentation team

Experience We Require:

  • Graduate-level written English and excellent verbal communication skills
  • 3+ years experience as a technical writer
  • Experience with documenting complex systems
  • Experience with writing user-oriented documentation
  • Experience with markup languages (reStructuredText preferred)
  • Comfortable at the Linux command line
  • Experience with installation and configuration of database server software on Linux
  • Solid working knowledge of advanced concepts such as database storage engines,at-rest-encryption, and cloud orchestration
  • Ability to work with others in a team in a remote setting
  • Ability to work remotely and independently
  • Highly-motivated self-starter with outstanding time management skills

Preferred Experience:

  • Technical writing experience with both SaaS and deployed product offerings
  • Bachelor degree (any field, thesis published) or professional publications
  • Experience delivering screencasts, webinars
Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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Systems Engineer - SaaS
Percona  
saas docker cloud redis Jan 13
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

We’re looking for a full-time Systems Engineer with extensive SaaS experience to join our team and help continue building Percona Monitoring and Management(PMM).  While your core responsibility will be for the infrastructure that supports our SaaS component of the PMM platform, you will be a key resource that helps our platform team deliver a wave of new and exciting services to both the community and our subscribers.  You should be obsessed with uptime, security and systems performance; the mere thought of carrying out a repeated task manually should cause you to cringe. You will solve many of our most complex problems through a partnership with our Developers and Build Engineers and be committed to both educating and learning from your team. 

Location:  remote position, we are open to candidates globally, but the engineering team you will be working most closely with is predominantly located in the Central European time zone so you should be available to work within these time zones as required.   

In this role, you will:

  • Identify and uphold Systems Administration best practices around configuration management, security, monitoring, alerting, etc.
  • Develop scalable, high-volume, performant infrastructure focused on simplicity and resiliency
  • Be responsible for business continuity and HA
  • Help develop the architectural requirements and turn architectural requirements into tangible deployments 
  • Create playbooks to help others share the load of managing the infrastructure and responding to issues 
  • Create custom automation for repetitive tasks that can be incorporated into broader orchestration
  • Maintain a continuous line of communication with engineers and architects 
  • Identify, leverage, and successfully evangelize opportunities to improve engineering productivity and performance
  • Serve on-call rotations for 24x7 coverage of our application

What You Have Done

  • 4+ years as a System Engineer plus degree in relevant field
  • Extensive experience with on-prem systems as well as public cloud (AWS, GCP, Azure) 
  • Experience designing, building, managing, and documenting complex SaaS infrastructure
  • Containerization with Docker and orchestration (Kubernetes, ECS, Openshift, etc.)
  • Experience with databases/data stores/caching (MySQL, Postgres, EBS, memcached, redis, etc.)
  • Deep knowledge security and encryption techniques for transmitting and storing sensitive data
  • Solid team player and experience working across multiple teams / cultures in a remote environment 
  • Ability to communicate in English (speak, read, write) at an intermediate level or better

Preferred Experience

  • Load balancing systems (ELB, HAproxy, Nginx, etc.)
  • Leveraging message bus systems (0MQ, e.g. RabbitMQ, SQS, etc.)
  • Configuration management (Puppet, Ansible, etc.)Open source development experience
  • Familiarity with Git
  • Experience with continuous deployment to cloud / virtualized environments (“DevOps”)
  • Fluent English communicator
Location:  Remote work from home but the engineering team you will be working most closely with is predominantly located in the Central European time zone.  

Remote work from home openings require consistent and strong internet access.

HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

Please review our Percona GDPR Privacy Policy.
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