Remote Jobs at Rainforest QA

This Year

Head of Growth
saas cloud testing Feb 12
Rainforest Head of Growth JD

About Rainforest
Rainforest QA is an on-demand QA solution. It’s our mission to enable development teams to deliver bug-free software while moving at the speed of continuous delivery. We're a truly a global team with a physical footprint in San Francisco, allowing us to bring together the best and most diverse talent. Our commitment to the distributed team model and to our company values has earned us multiple culture and workplace awards and helped us build a diverse team of individuals working toward the same goal: change the way QA is done. Visit our website, our instagram and our twitter feed to learn more about our company.

A quick product explainer video can be found here.

- Inc. Best Workplaces 2018
- Forbes 2017 - The Cloud 100 - World's best cloud companies
- Great Place to Work Certified 2019

About this Role
As our Head of Growth, you will be accountable for growth, revenue, and profitability of our app. Working with other cross-functional teams, you will develop and execute a comprehensive strategic plan to identify and drive activities impacting revenue growth for the company. We've recently adopted a low friction, product-led go-to-market strategy and there are lots of opportunity to orchestrate and automate customer acquisition, expansion, and retention activities. We're looking for someone with both the right experience and enthusiasm to break new ground and help innovate more effective growth strategies with us.

- Develop a strategic customer acquisition and retention roadmap to hit growth targets and maximize long-term ROI
- Plans campaigns from idea to results; owning objectives, tools, team, progress, and reporting
- Own the infrastructure and instrumentation needed for rapid growth; evaluate tools, build models, testing capabilities, KPI dashboards
- Use analytics, customer data, and predictive scoring to identify high-growth customer segments
- Create and qualify leads through initiatives including SEM, content marketing, nurture programs, partner marketing, social media, email campaigns, webinars, and other channels
- Drive continual improvements in lead conversion rates, close rates, and funnel velocity
- Collaborate to build reports and KPI dashboards to provide visibility into marketing spend
- Think creatively about new ways to reach customers and increase relevance; execute experiments to prove your hypotheses

Q&A with the CEO
View some short clips of our CEO Fred Stevens-Smith talking about this role:

About You
Must Haves
- You're passionate about and experienced in growing SaaS products
- You have at least 5 years of growth or demand generation experience, preferably with a low touch, product-led SaaS company
- You've owned KPIs and have been directly responsible for creating and executing plans to drive growth
- You have prior demonstrated experience and comfort working with cross-functional, high velocity Product teams
- You have outstanding analytical skills, with preferably a Technical or MBA degree

Other Differentiators
- You have experience growing products that sell to developers or other technical audiences
- You've worked at a fast moving startup
- You have previously successfully worked in a remote, distributed team

How we'll reward you
- Flexible, remote work options
- Generous vacation time
- Competitive compensation and stock options
- Professional development, career coaching, and conference attendance
- 3 offsites per year: every ~4 months we arrange an offsite for the whole company to get together so we can get to know our colleagues better and understand what we need to do. The location is ever changing, so you will get to see some new places! Our last offsite was in Kuala Lumpur, Malaysia.

Our Values
We are intentional about culture, and these are the highest level ways we have come up with to describe how we work and interact.

😇 No BS, No Ego
We are radically candid with each other in every interaction. This means a lack of politics, a lack of showboating, a lack of BS. This also means brevity, clarity of thought, and clarity of communication. We give and take feedback without ego, with the knowledge that we all are operating with good intent. No ego is the check system to balance no BS and keep it kind. No ad-hominem attacks.

🐢 1% better every day
Continuous improvement is what motivates us. We design our product, our organization and our careers to be continually improving. Mistakes are only bad if they are repeated. Experiments are only wasted if they are not learned from.

🛠 Own the journey
We are all owners. We demand that of each other. The journey we own is threefold: our customers’ journey, our tribal journey and our personal journey. Our reason for existence is to nail our customer journey, so that we can scale our tribe’s success.
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Technical Account Manager
manager account manager devops Jan 27
As a Technical Account Manager (TAM) you'll become a trusted partner for our customers (both current and prospective!) by providing technical guidance on implementations and integrations. Rainforest customers are most successful when they've deeply integrated Rainforest QA into their CI/CD pipelines (both through software & processes) and you'll help them get there! Your guidance and support will be crucial to developing long lasting, successful relationships with our customers.

What you’ll do

  • Act as a trusted partner and technical adviser to customers & prospects
  • Manage and deliver implementation/integration projects to new & existing Rainforest customers
  • Effectively communicate information to executive team.  Resolve and/or escalate project issues in a timely fashion
  • Maintain clear documentation to keep internal stakeholders informed on the customer's status
  • Provide training, both internal and external, as a subject matter expert
  • Proactively investigate alternative approaches, technologies, or partnerships
  • Stay fluent in all of Rainforest's different features, including our unique QA automation offering

What we're looking for

  • 3+ years of consulting or professional services experience, and at least some software development experience
  • Desire to work in a customer facing role and interact with customers at multiple levels
  • Strong understanding of SDLC, DevOps and QA best practices and standard methods
  • Ability to break down ambiguous problems into concrete, manageable components
  • Experience owning, managing, and driving multiple projects of high complexity, often simultaneously
  • Demonstrated ability in creating, communicating, and delivering actionable plans to a diverse audience, including executives
  • Bonus: working as a software engineer or QA engineer within a sizable (5+) person team, personal programming projects, open source community involvement

How we'll reward you

  • Competitive compensation and stock options
  • 100% Medical, dental, and vision insurance covered (75% for dependents)
  • Voluntary 401k program
  • Weekly lunch stipend
  • Subsidized commuter benefits
  • Unlimited Vacation
  • 3x/year company offsites to bond with the entire company and explore exciting destinations around the world (last 3 off-sites: Okinawa, Budapest, Kuala Lumpur)

At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
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