Remote Jobs at Roger

This Month

Quality Assurance Engineer
Roger  
qa testing finance dot net frontend backend Oct 15
About Us
Roger was founded to make day-to-day financial operations like bill pay, expense management, compliance and bookkeeping as worry-free as possible for business owners, finance teams, accountants and bookkeepers. Roger works as an automated layer on top of a company's accounting software, saving businesses and accountants hours of work every day. We're proud of the product that we've built so far, and our global customer base agree that we're making something complex and tedious simple and maybe even fun.
We are backed by some of the best investors in the financial technology space, and most recently raised $7.5m from QED, Silicon Valley Bank and others. Joining Roger is a unique opportunity to join a team that's still small enough to be nimble but has great financial backing and cares about building an excellent product experience and a great team. We hire for attitude and not credentials. Please apply regardless of your educational background.

The Opportunity
We're looking for a Quality Assurance Engineer to ensure and improve the quality of our product. The quality of our product is very important to us, and we always aim to provide the highest quality possible. Your job will be to ensure that the bar is raised, and that we deliver even higher quality.

You'll be working in close collaboration with the the engineering team, as well as with the product team, to ensure and raise the quality of the product we deliver.

Your work tasks will include:
- Execute quality assurance on new features and changes
- Plan, create, execute and manage the overall quality planning strategy
- Continuously test the current products and identify deficiencies
- Suggest solutions to identified defects, issues and inconveniences
- Investigate product quality in order to make improvements to achieve better customer satisfaction, by identifying key performance indicators and metrics
- Continuously improve quality assurance


What we're looking for

- 3+ years' experience working with quality assurance, hereby QA processes and QA software
- Experience with a variety of different testing techniques
- Experience with Cypress.io
- Critical thinker and problem-solving skills - you ask the questions, if the product is not clear
- A high sense of ownership and pride in your, and the teams, performance and its impact on the company’s success
- Programming experience is a plus, but not required

The Team
The engineering team is characterized by a high degree of support internally. We help each other out and pitch in when problems arise as well as give each other feedback to grow. Our top priority is to build the world's best financial automation platforms, while keeping our users safe and compliant. Scalability, reliability and robustness are keywords we live by but we also get excited about building out feature MVPs quickly to keep our innovative reputation with customers and partners alive and well at all times.

The Stack
From a technical point of view, Roger's back-end is built on .NET with C#. On the front-end we work in React and React Native, enabling us to build reliable web experiences that can handle high usage volumes. The product consists, among others, of a web application and a mobile application. It'll be these applications that will have your primary focus.
For automated front-end tests, we're using Cypress.io and you will, together with Engineering have the responsibility to ensure that the test suite within Cypress covers all the functionality of the products.

Our Values
We're a global company. Our values are heavily influenced by our Scandinavian roots (both founders are from Denmark), and count humility, humor and inclusiveness. We strive to create a culture where anyone feels part of the family, and we place a great amount of value in hiring for attitude rather than resumes. We support flexibility in everyone's lives, and working at Roger can be easily combined with babies, toddlers and teenagers. We have two primary office locations but have a remote culture that we put a lot of effort into as we believe great talent can be found anywhere. As a remote worker you can be sure to feel like you are as much part of the team as those who come to an office every day. About every 6 months we all get together in person. Our last trips took us to Greece and Spain. Everyone on the team shares a passion for creating the best possible product and user experience, and that is something we value in future team members as well.

The Roger Story
Roger's founders started the company after exiting their first startup to Cisco Systems. Having experienced all the frustrations with daily financial operations when starting previous ventures, the first gist of an idea for Roger was born in 2016. Since then, international investors from both Europe and the US have supported the growth of the team and the customer base, and the product is now used and loved by thousands of customers worldwide.
Roger is an equal opportunity employer. We strive to maintain and develop our inclusive work environment and welcome members of all backgrounds and perspectives.

Your Profile

  • 3+ years' experience working with quality assurance, hereby QA processes and QA software
  • Experience with a variety of different testing techniques
  • Experience with Cypress.io
  • Critical thinker and problem-solving skills - you ask the questions, if the product is not clear
  • A high sense of ownership and pride in your, and the teams, performance and its impact on the company’s success
  • Programming experience is a plus, but not required
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This Year

Customer Lifecycle Marketing Specialist
Roger  
saas finance Jul 07
Roger is on a mission to redefine the finance function - for good! The Roger team is growing quickly and we’re on the lookout for a rockstar customer-driven marketer to join our Growth team. To help facilitate Roger’s growth and enable the success of our customers, Roger is looking for a Customer Lifecycle Marketing Specialist. 

This role requires someone who loves the challenge of turning a lead into a true product advocate. Our Customer Lifecycle Marketing Specialist will be someone who is truly customer focused and able to leverage data into action items that will help Roger users grow and succeed.

You must be a Saas-savvy marketer, preferably with experience in B2B or FinTech. You will be a bridge between the customer and the Growth team, with strong communication and marketing automation skills. 

What You'll Do:

  • Craft automated marketing campaigns designed to improve the customer experience and guide customer behaviour. 
  • Own Roger’s NPS program and guide strategy based on NPS results.
  • Ideate, write and build customer-driven content for Roger’s audience. This will involve written content and recording/editing video content.
  • Analyze customer data to uncover opportunities and build customer success strategies. 
  • Report on campaign results and work between teams like Product, Engineering, Sales and Support to optimize the customer experience.
  • Interview and interface with customers to understand their needs. Role will require someone comfortable asking questions and demonstrating deep product knowledge and professionalism with customers.
  • Write engaging, story-driven customer case studies.

Your Experience:

  • You have 3+ years of experience in customer success or marketing, with an emphasis on marketing automation. 
  • You are a solid writer with an eye for content and detail. You are comfortable using tools like Sketch, Loom and Screenflow to create graphics and video content.
  • You have successfully planned and executed customer-focused marketing campaigns.
  • You have used tools like Intercom and Delighted to run customer communication programs. 
  • You are able to synthesize and analyze data using tools like Mixpanel and are able to transform data into actionable steps, as well as clearly communicate data to others. 
  • You thrive in a fast-paced environment with loads of autonomy and startup nature.
  • You have worked in a Saas environment and are comfortable working on a remote team in asynchronous time zones.
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Customer support specialist
Roger  
finance May 26

The Opportunity
The Customer Service & Support team is integral to the retention success of our customers. We've scaled our customer base 7x this year and are adding new partners and customers at a very rapid pace. We're looking for a customer support specialist to join our team remotely, working from home anywhere in the United States.

As the newest member of the Customer Support team, you will have the opportunity to provide high-level customer service to our ever-growing customer base. In return, you will help us understand our customers' needs by reporting emerging trends learned from working incoming tickets, chats and phone calls. We are looking for someone who is a highly motivated self-starter and who will bring with them a solid background in providing high-level technical customer service in a fast-paced, ever-changing contact center environment.

Our perfect team member is passionate about working closely with customers to find solutions that maximize their satisfaction with our product suite. You thrive in problem-solving, finding efficient ways to work through complex customer inquiries, and are extremely comfortable communicating with customers via written and verbal channels. You're incredibly organized and have strong time management skills. It's critical that you have a mindset for using technology and can quickly learn how to use new tools. 

The Team
You'll be part of a small 5 person customer support team spread across Europe and the US. The 40-person Roger team is characterized by a high degree of support internally. We help each other out and pitch in when problems arise as well as give each other feedback to grow. Our top priority is to build the world's best financial automation platform while keeping our users safe and compliant. 

About Us
Roger was founded to make day-to-day financial operations like bill pay, expense management, compliance and bookkeeping as worry-free as possible for business owners, finance teams, accountants and bookkeepers. Roger works as an automated layer on top of a company's accounting software, saving businesses and accountants hours of work every day. We're proud of the product that we've built so far, and our global customer base agree that we're making something complex and tedious simple and maybe even fun.
We are backed by some of the best investors in the financial technology space, and most recently raised $7.5m from QED, Silicon  Valley Bank and others. Joining Roger is a unique opportunity to join a team that's still small enough to be nimble but has great financial backing and cares about building an excellent product experience and a great team. We hire for attitude and not credentials. Please apply regardless of your educational background.

Our Values
We're a global company with offices in Copenhagen and San Francisco. Our values are heavily influenced by our Scandinavian roots (both founders are from Denmark), and count humility, humor and inclusiveness. We strive to create a culture where anyone feels part of the family, and we place a great amount of value in hiring for attitude rather than resumes. We support flexibility in everyone's lives, and working at Roger can be easily combined with babies, toddlers and teenagers. We have two primary office locations but have a remote culture that we put a lot of effort into as we believe great talent can be found anywhere.

The Roger Story
Roger's founders started the company after exiting their first startup to Cisco Systems. Having experienced all the frustrations with daily financial operations when starting previous ventures, the first gist of an idea for Roger was born in 2016. Since then, international investors from both Europe and the US have supported the growth of the team and the customer base, and the product is now used and loved by thousands of customers worldwide.
Roger is an equal opportunity employer. We strive to maintain and develop our inclusive work environment and welcome members of all backgrounds and perspectives.

Responsibilities

  • Manage all incoming support tickets via Intercom
  • Answer support phone calls
  • Become a product expert
  • Write help center articles
  • Manage and update existing help center articles


Requirements

  • 2+ years' experience from a similar role, preferably at a technology company/startup
  • Quick to learn new processes
  • Tech-savvy
  • Good eye for product details, want to dive deep into the product experience
  • Passionate about providing outstanding customer support
  • Located anywhere in the US and must be authorized to work in the US
  • Native English speaker
  • Excellent written communication skills
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Performance Marketing Specialist
Roger  
saas testing finance May 08
About Us
Roger was founded to make day-to-day financial operations like bill pay, expense management, compliance and bookkeeping as worry-free as possible for business owners, finance teams, accountants and bookkeepers. Roger works as an automated layer on top of a company's accounting software, saving businesses and accountants hours of work every day. We're proud of the product that we've built so far, and our global customer base agree that we're making something complex and tedious simple and maybe even fun.

We are backed by some of the best investors in the financial technology space, and have huge ambitions for growth. But we are still a small team of 40 people, and therefore we want you to be part of the journey. Joining Roger will be chance to join a fast-paced company, with a global product.

The Opportunity
We’re looking for the next member of our small, but mighty, marketing team. This is a role where you can have a lot of impact and will have the freedom to test your own ideas and participate on a strategic level from Day One. Your focus will be on managing paid ad spend, testing campaigns, conversion rate optimization and growth. This role is designed for someone with a knack for growth marketing. If you find yourself cheering when a new marketing experiment converts a lead or you love the thrill of hitting “Publish” on a new campaign idea, this might be right for you.  

What You’ll Do

  • Create, implement, and execute digital campaigns, monitor and evaluate the impact. 
  • Update landing pages (working knowledge of landing page builder tools or Webflow).  
  • Run conversion-focused campaigns and A/B and multivariate testing programs, measure results and iterate
  • Acquire leads and support sales via paid advertising and developing stronger marketing funnels
  • Oversee the production of creative assets for ads (copy, video, graphics) in-house 
  • Align requirements and creative ideas with our brand value and product roadmap
  • Manage paid ad spend for Facebook, Google, LinkedIn and help uncover new channels
  • Copywriting and editing
  • Reporting and analytics

Who you are

  • You have 2-5 years of work experiences in managing digital campaigns, like campaign content, ad creative, funnel flow, campaign monitoring and data analytics
  • You have solid writing and editing skills, with an eye for design and detail
  • You’re self-motivated when it comes to finding, championing and executing new ideas.
  • Youre excited about SaaS products, preferably B2B SaaS
  • You're comfortable working with the following tools: Sketch, Mixpanel and Webflow.
  • You have a deep working knowledge of: Facebook Ads Manager, Google Analytics, Google Ads, Google Optimize, LinkedIn Ads, etc…  
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Vendor Enrollment Manager
Roger  
manager finance Mar 17
About Roger
Roger was founded to make day-to-day financial operations like bill pay, expense management, compliance and bookkeeping as worry-free as possible for business owners, finance teams, accountants and bookkeepers. Roger works as an automated layer on top of a company's accounting software, saving businesses and accountants hours of work every day.
With customers both in Europe and the US and a growing team of 40 people, Roger is never a boring place to work. We have offices in Copenhagen and San Francisco but most Roger team members are working remotely from around Europe and North America.

The Role
You'll be responsible for enrolling vendors in our direct payment program. Our customers pay bills to thousands of vendors across the US, and most vendors still receive slow and cumbersome check payments. With our direct payment program, vendors can receive money instantly, which can make all the difference for some vendors in a COVID19 environment.
Every morning you'll receive a list of vendors to contact via phone and email. Your primary task will be to tell them about the program and ask them if they would like to receive direct payments instead of check payments. This is not a sales role - you're not trying to convince them to buy anything, merely asking them whether they would like to accelerate receivables. Once you have enrolled a vendor, you will be responsible for setting them up in our portal and making sure the first payment is successfully deposited.
This role is 100% remote and just requires you to have access to a laptop and a phone.



Roger will pay you $30/hour with a minimum 4 hour/day pay guarantee. Your working hours are flexible between 7am and 6pm EST.

Requirements

  • Access to a laptop, stable wifi and a phone
  • High ability to structure your own work and be process- and detail oriented
  • Excellent American English communication skills (native level)
  • Physically located somewhere in the US
  • Ability to work independently
  • Tech-savvy
  • Remote work experience is a plus
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Sales Operations Specialist
Roger  
finance Mar 02
About Us
Roger was founded to make day-to-day financial operations like bill pay, expense management, compliance and bookkeeping as worry-free as possible for business owners, finance teams, accountants and bookkeepers. Roger works as an automated layer on top of a company's accounting software, saving businesses and accountants hours of work every day. We're proud of the product that we've built so far, and our global customer base agree that we're making something complex and tedious simple and maybe even fun.
We are backed by some of the best investors in the financial technology space, and most recently raised $7.5m from QED, Silicon Valley Bank and others. Joining Roger is a unique opportunity to join a team that's still small enough to be nimble but has great financial backing and cares about building an excellent product experience and a great team. We hire for attitude and not credentials. Please apply regardless of your educational background.

We're looking for a a go-to Salesforce expert for our growing global sales team, currently consisting of 8 team members. It's a work-from-home role but we prefer candidates in the Austin area.

Responsibilities

  • Serve as a go-to Salesforce expert – providing day-to-day user enablement, helping users understand internal processes, field realities, and overall objectives, partnering with the full Salesforce Administration team as needed
  • Partner with sales operations in large-scale data improvement projects within Salesforce and integrated applications to eliminate duplicate and outdated records
  • Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning effortsCreate and manage documentation that clearly communicate processes, user requirements, application enhancements and training opportunities
  • Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritizes opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies
  • Work ad hoc requests in a timely mannerOther duties as assigned

Qualitications

  • 2+ years’ experience in a tech environment (sales, sales operations, customer service, etc)
  • Strong working knowledge of Microsoft Office (we’re a tech company; no surprises here).
  • Experience using Salesforce.com
  • Excellent written and verbal communication skillsRock solid organizational and multitasking skills. Ability to work under quick and changing priorities and deadlines.
  • Bachelors’ degree, preferred
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