Remote Jobs at Sana Benefits

Last Week

Benefits Solution Consultant & Trainer
healthcare Sep 18
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.

Sana is looking for an experienced benefits advisor to help our rapidly growing sales team deepen their industry knowledge and become more effective solution sellers. You will develop insurance training materials both for new hires and more experienced personnel. You will work closely with Account Executives on specific deals to help them better understand how to position our offerings. You will work cross-functionally with leadership across underwriting, operations, and product to ensure our proposals are compelling and our service meets the needs of prospects. Your job is to make us better, using your insights and experience from the employee benefits industry.

What you will do

  • Build intimate knowledge of our model and the specifics of our offerings so you can be an asset in strategic conversations company wide
  • Develop training materials and run training sessions both for new hires and more experienced reps
  • Work with the sales team to develop optimal ways of pitching our product to prospects
  • Support Account Executives on sales calls with prospects, working together through the more complicated aspects of plan selections, ancillary lines, HSAs/FSAs, etc
  • Conduct financial analyses with competing sales proposals to demonstrate savings to prospects
  • Provide feedback cross-functionally to operations on changes to benefit design and network that would help sales convert
  • Mediate between sales and underwriting teams on more complicated deals where context and industry knowledge play more outsized roles
  • Work with sales operations to capture more robust data on competitors and pricing and present that analysis in a compelling way to internal counter-parties
  • Help with compliance efforts, such as assisting our account executives with licensure and ensuring we meet continuing education requirements

About you

  • Active life and health license
  • Bachelors degree preferred
  • 5+ years of experience in an employee benefits sales or sales-adjacent role.
  • Experience with self-insured plans is strongly preferred. 
  • Experience training or managing other sales reps in a prior role
  • Based in Austin or willing to travel to Austin periodically (post-COVID)
  • Excellent communication skills - verbal and written
  • Extremely organized and 100% reliable
  • Excited about startups and eager to work in a fast-paced environment
  • Fast learner. You adapt to new situations, processes, domains of knowledge quickly.
  • High level computer proficiency, including familiarity with tools like Salesforce, Google Apps, Slack, and Zoom

Benefits

  • Stock options in rapidly scaling startup
  • Flexible vacation
  • Medical, dental, and vision Insurance 
  • 401(k) and HSA plans
  • Parental leave
  • Wellness program
  • Opportunity for career growth
  • Dynamic start-up environment
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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This Month

Sales Operations Lead
healthcare Sep 11
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.

At Sana Benefits, we strive to be human with our customer relationships. We are growing fast, and we’re looking for a Sales Operations Lead to facilitate revenue growth by taking ownership of our Sales Stackd. We are passionate about using innovative technology and concierge service to elevate the health benefits experience of small business owners and their employees. Each member of our team is a true owner and makes a real-world impact to our customers on a daily basis.

As a Sales Operations Lead, you will be responsible for the day-to-day support, maintenance and training of all sales systems. This person will oversee the translation of sales processes into actionable systems via Salesforce and other designated sales software. They will research and implement sales tools as needed and ensure protocol buy-in and adoption. The Sales Operations Lead is an integral part of the sales machine.

What you will do

  • Project manage and drive select key revenue accelerating and cost eliminating initiatives.
  • Manage the development and deployment of productivity enhancing CRM strategies.
  • Manage the Sales Support ticketing queue, promptly resolving and escalating open tickets as they arise.
  • Assiste sales leadership in the implementation and maintenance of all sales technologies
  • Document system configurations and maintain product enhancement roadmap.
  • Receive, prioritize and deploy end-user and departmental requests.
  • Maintain a thorough knowledge of all systems and provide end user training when requested
  • Recommend system improvements and document inefficiencies when identified
  • Troubleshoot, upgrade, monitor and diagnose application and system problems to enable ongoing business operations.
  • Follow-up with end users to verify resolution of open support tickets.
  • Offer alternative solutions when appropriate.
  • Create and maintain user accounts
  • Stay current with system information, changes and updates.
  • Develop and maintain cross-departmental communications.
  • Represent the needs of the sales organization and provide a technical perspective in cross-departmental meetings and projects.
  • Other duties as assigned.

About you

  • Post Secondary degree or equivalent relevant work experience.
  • 2-3 years experience managing Salesforce. Admin certification preferred but not required.
  • 1-2 years experience managing sales enablement technology (SalesLoft preferred).Excellent verbal and written communication skills.
  • Solid interpersonal skills.
  • Ability to work in a fast paced environment that requires the ability to think quickly, while managing multiple tasks.
  • Strong familiarity with Apple OS X and iOS.
  • Documented experience in managing technology devices for multiple users across various time zones.
  • Ability to conduct user training sessions both in-person and virtually.
Stock options in rapidly scaling startup
Flexible vacation
Medical, dental, and vision Insurance 
401(k) and HSA plans
Parental leave
Remote worker stipend
Wellness program
Opportunity for career growth
Dynamic start-up environment

About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Executive Assistant
executive healthcare Sep 09
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.

Sana is seeking a motivated, highly organized, trustworthy, and experienced executive assistant to work and grow alongside Sana’s CEO and our high performance executive team. Our company has grown from 30 people to 80 people in the last year; fast growth brings with it a lot of competing priorities. Your job is to free up more of the CEO’s time and provide the executive team leverage so we can be more impactful as an organization.

In this role, your time will be split:
40% supporting CEO with business admin tasks
40% directly supporting the executive team and business at large
20% helping manage tasks in the CEO’s personal life

What you will do

  • Keep the CEO focused on the most important initiatives for the business - setting weekly priorities together, proactively managing calendar and communications to make sure the most important tasks get accomplished
  • Triage CEO’s correspondence, primarily over email and slack, building an understanding of what messages should be prioritized (news, investor outreach, services, etc) so you can be an effective filter and eventually handle a substantial amount of the correspondence yourself
  • Proactively manage the CEO’s time - booking meetings and appointments, planning travel, and taking other administrative tasks off his plate
  • Own executive team functions such as coordinating our weekly All Hands meetings, setting agendas and note-taking with our weekly department head meetings, collecting and disseminating status updates on company goals (OKRs), etc.
  • Manage occasional HR and office tasks like collecting laptops from departing employees, coordinating logistics around team gatherings and finding vendors to provide one-off services for our office
  • Assist with miscellaneous personal tasks, including finding residential contractors, coordinating with nannies/daycare, researching gifts, setting doctor & vet appointments, etc. The CEO has a newborn daughter, a dog, and a house - responsibilities he shares with his wife who is also a busy startup executive. Taking some of these tasks off of his plate can be a big time saver.

About you

  • 3+ years of experience as an EA or in a similar administrative function
  • Austin resident preferred, but full remote is possible for the right candidateExcellent communication skills - verbal and written
  • Extremely organized and 100% reliableExcited about entrepreneurship and business in general. It’s ok if you don’t want to be an EA forever.
  • Fast learner. You adapt to new situations, processes, domains of knowledge quickly.
  • High level computer proficiency, including familiarity with tools like Google Apps, Slack, and Zoom
  • Comfortable working from home - we have an office in South Austin, but half of our company is remote; the CEO works from home often and you will have the option to work remotely most of the time if you prefer
  • You can maintain confidentiality and use a high degree of discretion. You'll have visibility into a lot of business & personal life details.
  • Pass a background check (ie no criminal history)
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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This Year

Data Engineer
python ruby cloud aws healthcare Aug 10
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.

Sana is looking for a Data Engineer to join our small but growing team. As a successful candidate, you have demonstrated the ability to build, deploy and maintain high-scale data pipelines and infrastructure. You love to take on complex, data-driven questions that will directly influence key business decisions.

We are building a distributed engineering team and encourage all applicants to apply, regardless of location.

What you will do

  • Collaborate with a cross-functional team to find solutions to challenging and complex data access and analysis problems
  • Create and optimize our data pipeline and storage architecture
  • Build and maintain the data access platform for our business analytics team and company-wide use
  • Design and implement ETL processes through cloud based solutions (e.g. S3, Redshift)
  • Integrate with 3rd party systems and assess tradeoffs between 3rd party integration vs building data solutions in house
  • Generally improve our data tools and contribute to scaling our data infrastructure
  • Keep extremely sensitive data compartmentalized and secure

About you

  • Minimum of 3 years relevant, hands-on professional experience
  • Knowledge of data modeling, data access, and data storage techniques
  • Experience working with complicated systems at scale
  • Strong experience with database design, SQL, and other tools of the trade such as Python/R
  • Experience with cloud-based data solutions (e.g. AWS, Mode, etc.)
  • Bonus points: Experience with Ruby on Rails conventions

Tech we use

  • Rails
  • React
  • Docker
  • Elasticsearch
  • AWS
  • Linux
  • Postgres
  • Git
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Provider Operations Associate
healthcare Jun 30
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.

Building strong relationships with healthcare providers is a core part of what we do at Sana. We are looking for a hard-working, empathetic person to join our provider operations team. In this role, you will connect directly with healthcare professionals to expand Sana’s network. You will also work closely with our members on a daily basis to ensure seamless access to medical care and generally help our members feel well taken care of when seeking care. The job is part operations, part customer service, and part business development. 

We are building a distributed operations team and encourage all applicants to apply, regardless of location.

What you will do:

  • Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, chat, and email) to both providers and members. 
  • Respond quickly to new provider requests from members and manage negotiations to satisfactory resolution.
  • Develop and maintain strong relationships with partners, including PPO networks and repricing vendors.
  • Give feedback to the product team to develop solutions to facilitate member access to care.
  • Generally strive to make sure members feel taken care of and love our service.

About you:

  • Bachelor’s degree with 3 years of related experience in social work, patient advocacy, or health coaching preferred.
  • Remote work experience and ability to work Central Standard Time hours preferred.
  • Excellent communicator.
  • Some knowledge of healthcare and/or insurance benefits preferred.
  • Entrepreneurial. Self-directed. Excited to build something from scratch.
  • Values-oriented. You care about making our healthcare system work better for people and business owners.
  • Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
  • Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
  • Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.

Benefits:

  • Stock options in rapidly scaling startup
  • Flexible vacation
  • Medical, dental, and vision Insurance 
  • 401(k) and HSA plans
  • Parental leave
  • Remote worker stipend
  • Wellness program
  • Opportunity for career growth
  • Dynamic start-up environment
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Sales Manager/Director
manager executive finance healthcare Jun 23
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.

Small group health insurance is broken. Costs are rising out of control and employers struggle to afford quality benefits plans for employees. Sana is here to fix that. We have built a new kind of health plan from scratch that lets employers offer rich benefits while paying less. Sana uses proprietary technology tools to cut out waste and a novel financing structure that gives companies money back when claims are low, saving up to 20% on total costs.

We are looking for a charismatic and hard-working Sales Manager. This is an opportunity for a proven leader to build and scale a team of experienced Account Executives to drive incredible results. You will be responsible for building and coaching a team, enabling them to sell, and driving new business. In short, you’ll get to help build an operation from the ground up so the ideal candidate will have experience in a high-growth/start-up environment. You will report into Sana’s Head of Sales

What you will do:

  • Drive the team of Account Executives to exceed revenue targets through new client acquisition and install base expansion
  • Interview, hire, develop, and lead the AE team with a consistent vision of the future
  • Build and develop a sales team that is successful in identifying, qualifying, developing and closing new business
  • Build a culture of continued success and goal achievement through talent management, feedback, mentoring and training
  • Thoroughly understand the ins and outs of the AE team pipeline and accurately forecast bookings
  • Conduct annual performance reviews of your direct reports
  • Understand what the data is telling you to diagnose problems within the pipeline and propose solutions on how to solve those problems. 
  • Collaborate with other teams including business development, customer success, marketing, product, and finance to ensure the long-term success of the AE team 
  • Consistently coach AE's to improve their sales skills over time
  • Proactively identify and launch initiatives to streamline our processes for organizational excellence

About you

  • 2+ years experience as full cycle sales rep AND 3+ years of AE leadership experience
  • Experience in a related field is a strong plus
  • Track-record of success managing a high performing inside sales team
  • Proficient in Salesforce and other sales tools
  • Strong understanding of managing pipelines
  • Enthusiastic and vibrant attitude
  • Expert communication and presentation skills
  • Strong interpersonal skills and high emotional intelligence
  • Analytical mindset comfortable generating reports and identifying trends in data
  • Entrepreneurial. Self-directed. Excited to build something from scratch
  • Values-oriented. You care about making our healthcare system work better for people and business owners
  • Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description

Benefits

  • Competitive salary
  • Stock options in rapidly scaling startup
  • Flexible vacation
  • Medical, dental, and vision Insurance 
  • 401(k) and HSA plans
  • Parental leave
  • Remote worker stipend
  • Wellness program
  • Opportunity for career growth
  • Dynamic start-up environment
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Director of Member Support
executive healthcare Jun 04
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.

We are looking for a passionate, data-driven, and empathetic person to join us to lead our member advocate team. In this role, you will be responsible for delivering the member experience of our future, providing simple yet impactful interactions with humans and technology -- all while personalizing the experience, maximizing engagement, and driving outcomes that truly matter to our end users. Success will be measured through member engagement, customer satisfaction, net promoter score, and our ability to meet and exceed customer support SLAs. All while enhancing the daily lives of our members, customers, and team. If you are looking for a job, this isn’t it. If this feels like a calling, keep reading.

What you will do

  • Lead and grow a team of incredible Member Advocates, a group of social workers, patient advocates, health coaches, nutritionists, and nurses to support our members in solving everyday problems.
  • Develop processes and implement tools for the continuous improvement of the member experience. Emphasis on customer care, quality management, workforce planning, recruiting, coaching, QA, and training.
  • Unlock the data generated through our support interactions with members, providers, and customers to deliver data-driven insights for our product, operations, and sales teams.
  • Develop, execute, and train on an escalation tracking process for member issues -- and then ensure the root causes are addressed across the organization.
  • Identify and own key performance indicators for member support such as CSAT, NPS, first response time, call completion, average wait time, etc.
  • Generally develop a forward thinking business plan for the member experience.

About you

  • Ability to learn the detailed ins-and-outs of our operations and the healthcare industry to improve, build, and scale a concierge, white-glove support team that always comes through for the member.
  • A Zendesk ninja with a deep understanding of how to take advantage of their suite of services to provide a scalable, multi-channel support experience across email, phone, chat, and text/SMS.
  • Exceptional analytical skills with a demonstrated ability to look at key metrics on a daily/weekly basis to find trends, drill-down into cases as needed, and to take action accordingly.
  • Ability to translate day-to-day requirements into scalable processes by developing tools, macros, scripts, training materials, etc. to automate current work flows and to create a level of consistency in service.
  • Unafraid of the nitty gritty and willing to go to any length to fully resolve issues for our members. An uncanny ability to look at the status quo and work cross-functionally with Product, Sales, and Operations to instigate improvements that will move the needle on the member experience.
  • Possesses outstanding communication skills in-person, over the phone, via email, chat, carrier pigeon, etc.
  • Displays exceptional emotional intelligence and intrinsically-motivated, energetic & intellectually fearless.
  • An inspirational leader with a genuine brand of charisma and a passion for team-building. Easily fired up and energy is infectious. 6+ years of relevant experience, preferably in a fast-growth company environment in the health, wellness, and/or benefits space.
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Pricing Operations Manager
manager healthcare May 18
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. To make big improvements, we need innovative solutions that make great care available at affordable levels. At Sana, we are passionate about fixing this problem.

To do this, we have built a new kind of health plan from scratch for employers and their employees. Our customers can offer rich benefits to attract and retain top talent while paying less than traditional plans. Sana uses proprietary technology to cut out waste and a novel financing structure that gives companies money back when claims are low, saving up to 30% on total costs.

We are looking for a passionate, detail-oriented person with a roll up your sleeves attitude to join our team as the first Pricing Operations Manager, reporting to the Head of Pricing. You will help ensure accurate and timely quote generation by managing multiple operations workflows, supporting cross-functional communications and project management, and providing feedback to further develop our internal pricing software. 

This role also requires cross-functional leadership, as you will have to interface across a variety of teams such as Sales, Customer Success, Product, and Business Operations. You’ll be joining a talented, experienced team and be a part of building something special from the ground up. 

We are building a distributed operations team and encourage all applicants to apply, regardless of location.

What you will do

  • Ensure the timely and accurate delivery of quotes for new business and renewals, consulting with our underwriting team, technology partners, and reinsurers as necessary
  • Manage and improve multiple operational workflows related to preliminary quotes, final quotes, claims experience rating, facultative approvals, and renewal quoting.
  • Work closely with our Sales and Customer Success teams to ensure best practices are followed, to develop training materials, and to manage escalated pricing issues with the right blend of judgment and data-driven decision making.
  • Think creatively while using our business intelligence tools to build scalable processes so our team and company work more efficiently.
  • Partner with our product team to develop new features to support scalable operations.

About you

  • 3+ years of relevant work experience, preferably in a healthcare, insurance, and/or start-up environment. Knowledge of the health insurance industry preferred, but not required.
  • Excellent communicator. You love building relationships with others, delivering a “wow” service experience to internal customers, and aren’t afraid of saying no when necessary.
  • Values-oriented. You care deeply about making our healthcare system work better for people and business owners.
  • Unparalleled attention to detail. You love getting into the weeds to get things done.
  • Fast learner. Entrepreneurial. Self-directed. Excited to build something from scratch.
  • Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
  • Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
  • Strong team player with a track record of working cross-functionally.
  • Comfortable with modern web applications. 

Benefits

  • Competitive salary
  • Stock options in rapidly scaling startup
  • Flexible vacation
  • Medical, dental, and vision Insurance 
  • 401(k) and HSA plans
  • Parental leave
  • Wellness program
  • Opportunity for career growth
  • Dynamic start-up environment.


About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Product Marketing Manager
manager marketing manager healthcare May 04
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. To make big improvements, we need innovative solutions that make great care available at affordable levels. At Sana, we are passionate about fixing this problem.

To do this, we have built a new kind of health plan from scratch for employers and their employees. Our customers can offer rich benefits to attract and retain top talent while paying less than traditional plans. Sana uses proprietary technology to cut out waste and a novel financing structure that gives companies money back when claims are low, saving up to 30% on total costs.

Sana is in search of a Product Marketing Manager to help build its Marketing dream team from the ground up.  The role will work with our Demand Generation function to accelerate growth in all phases of the Marketing & Sales funnel by mapping our customer journeys and developing content that addresses the needs of each stage.  The right candidate will have several years of experience in B2B marketing, have built great relationships with both Product and Sales teams, love mapping customer journeys and creating compelling content.  You will have no trepidation about calling customers and prospects to get the feedback you need to fully understand those journeys and the content needed to serve them.  You love winning, have a positive attitude, and motivate those around you to do their best work.

The position is mostly remote, though some in-office work will be required.

What you will do

  • Create and hone product positioning and messaging derived from your research with prospects, customers, Sales, and Operations, as well as competitive research.  user research, market insights, and product understanding.  Bridge the gap between Product and Marketing by turning industry-speak and jargon into language that is immediately understandable to our prospects and customers and which resonates with them.
  • Own the production of Sana’s Marketing and Sales content.  Create a strategy for our content needs each quarter and for the fulfillment of those pieces.  Fulfillment will often be accomplished by producing them yourself (you should like to write),  but will also include managing production by internal stakeholders and outside contractors.
  • Develop a strong rapport with the Sales team, and deliver the assets they need to increase conversion rates at each stage of the Sales funnel.
  • Work with the rest of Marketing to develop customer lifecycle marketing campaigns, a content calendar, and go to market strategies.
  • Define the metrics that should be used to measure your value added, and work with BI to develop reports that show those metrics.
  • Be the point person for competitive analysis.  Understand where Sana stands in the competitive landscape, which strengths we should focus on currently in our Sales & Marketing efforts and which weaknesses we should prioritize with Product and Operations for improvement.

About you

  • You have 4+ years of experience in B2B Marketing roles, preferably within startups/smaller Marketing teams. You will wear many hats.
  • You love to write and are great at it. You have samples of blog posts, case studies, etc. that prove it.
  • You like talking to other people inside and outside the company. You have worked extensively with teams outside of Marketing to gather the requirements for the content you spearhead. You like picking prospects’ and customers’ brains about how they think about their problems, our products, and everything in between. You are energized by making presentations.
  • You’re a great communicator. First and foremost, this requires you to be a great active listener. Second, you are gifted at communicating complex ideas with succinct phrasing in both oral and written communications.
  • You are analytical. You can take apart business problems piece by piece to understand where to start looking for answers.
  • You’re a great teammate, both with other Marketing team members, and just as importantly with Sales (who will be your ultimate customer). You have a demonstrated history of working well with Sales teams.
  • You are invigorated by, rather than anxious about, being the first person to do something at your company. Sana is a startup, and the Marketing team is in its early days.  For the foreseeable future, you will spend much more time creating than optimizing.

Benefits

  • Competitive salary
  • Stock options in rapidly scaling startup
  • Flexible vacation
  • Medical, dental, and vision Insurance 
  • 401(k) and HSA plans
  • Parental leave
  • Remote worker stipend
  • Wellness program
  • Opportunity for career growth
  • Dynamic start-up environment
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Product Designer
healthcare Apr 16
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. To make big improvements, we need innovative solutions that make great care available at affordable levels. At Sana, we are passionate about fixing this problem.

To do this, we have built a new kind of health plan from scratch for employers and their employees. Our customers can offer rich benefits to attract and retain top talent while paying less than traditional plans. Sana uses proprietary technology to cut out waste and a novel financing structure that gives companies money back when claims are low, saving up to 30% on total costs.

Sana is looking for a Product Designer to join our small but growing team. You will work closely with the Senior Product Designer to support the company with all design-related tasks – both leading your own projects and playing a crucial supporting role in carrying out larger product initiatives. Your projects will vary between designing digital user experiences, creating visual improvements for existing UI, creating graphics for email communications and social media, and supporting cross-functional teams with print collateral. This is not a specialized role. You will have the opportunity to touch many facets of design and have an immediate impact on the business. 

We are building a distributed team and encourage all applicants to apply, regardless of location. Please submit a portfolio of relevant work with your resume.

What you will do

  • Design web-based tools for our administrative customers, members, and internal users
  • Work with our PM and Senior Product Designer to simplify complicated manual processes and tasks, translating them for the digital space
  • Innovate new ways to make health benefits easier for members to use and understand
  • Collaborate with our Senior Product Designer to create visuals that fit within the Sana brand
  • Create new and improve upon existing digital features so they are functional, easy, and enjoyable for our members to use
  • Work closely with software engineers to implement and test your designs
  • Collaborate with and support our Operations department with member experience and communication initiatives 
  • Team up with our Marketing and Sales departments to message the Sana brand, creating collateral to support sales outreach and events

About you

  • 2-4 years working as a designer on digital projects
  • The ability to design intuitive interfaces, simplify complex information, and create best-in-class user experiences
  • Experience working in Sketch or comparable design software
  • Experience working with inVision or comparable prototyping tools
  • Experience with Adobe Photoshop and Illustrator 
  • Attention to detail where it matters most
  • Working knowledge of the web development process (no direct coding experience needed!) 
  • A portfolio of relevant work experience
  • Self-motivated, collaborative, communicative, resourceful, curious, and comfortable with an iterative design process 
  • You're excited to help build something totally new and you're motivated by making a real, positive change to a stagnant industry

Benefits

  • Competitive salary
  • Stock options in rapidly scaling startup
  • Flexible vacation
  • Medical, dental, and vision Insurance 
  • 401(k) and HSA plans
  • Parental leave
  • Remote worker stipend
  • Wellness program
  • Opportunity for career growth
  • Dynamic start-up environment
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Demand Generation Manager
manager testing ops healthcare Apr 15
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. To make big improvements, we need innovative solutions that make great care available at affordable levels. At Sana, we are passionate about fixing this problem.

To do this, we have built a new kind of health plan from scratch for employers and their employees. Our customers can offer rich benefits to attract and retain top talent while paying less than traditional plans. Sana uses proprietary technology to cut out waste and a novel financing structure that gives companies money back when claims are low, saving up to 30% on total costs.

Sana is looking for a Demand Generation Manager to help build its Marketing dream team from the ground up.  The right candidate will have several years of experience in B2B marketing, be a master of marketing automation and email marketing, and have experience working closely with a Sales organization to break revenue records each quarter. You love winning, have a positive attitude, and motivate those around you to do their best work. The position is mostly remote, though some in-office work will be required.

What you will do

  • Be the master of our Marketing Automation Platform (MAP). Create and maintain marketing and operational flows in the MAP, and be the go-to person for executing strategies through that software.
  • Own the revenue goals for your channels of focus.  Meet and exceed those goals.
  • Understand our buyer personas and buyers’ journeys so that you can leverage them to send the right content to the right person at the right time.
  • All things around email acquisition.  Build emails, build campaigns, measure performance, maintain a clean email database, etc.
  • Create and maintain a testing framework to always be improving each aspect of the channels you own.
  • Create reporting that makes the results of your efforts clear to others across the company.
  • Work with Sales Ops to create and enforce Sales’ SLA’s, data gathering requirements, and attribution.
  • Seek out new marketing technologies, make business cases for the promising ones, and implement those that are approved.

About you

  • 4+ years of experience in marketing automation systems and email marketing. Similar experience in Salesforce CRM.
  • Experience in other B2B marketing channels - organic search, paid search, paid display, social, paid social, events, etc.A very competitive self-starter. You dream about moving your numbers up and to the right. You hate losing.
  • You are analytical.  You can take apart business problems piece by piece to understand where to start looking for answers.
  • You’re a great teammate, both with other Marketing team members, and just as importantly with Sales (who will be your ultimate customer). You have a demonstrated history of working well with Sales teams.
  • You are invigorated by, rather than anxious about, being the first person to do something at your company. Sana is a startup, and the Marketing team is in its early days.  For the foreseeable future, you will spend much more time creating than optimizing.

Benefits

  • Competitive salary
  • Stock options in rapidly scaling startup
  • Flexible vacation
  • Medical, dental, and vision Insurance 
  • 401(k) and HSA plans
  • Parental leave
  • Remote worker stipend
  • Wellness program
  • Opportunity for career growth
  • Dynamic start-up environment
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Business Intelligence Lead
python finance healthcare Feb 06
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. To make big improvements, we need innovative solutions that make great care available at affordable levels. At Sana, we are passionate about fixing this problem.

To do this, we have built a new kind of health plan from scratch for employers and their employees. Our customers can offer rich benefits to attract and retain top talent while paying less than traditional plans. Sana uses proprietary technology to cut out waste and a novel financing structure that gives companies money back when claims are low, saving up to 30% on total costs.

We are seeking a data-driven and analytical professional to join our emerging Business Operations team. We are looking for a SQL savant with the ability to partner seamlessly with teams across the organization to dig into Sana’s financial, medical, pharmacy, utilization, customer, and sales data to produce clear and actionable insights. This position requires storytelling, communication, and project management experience as well as technical skills in analytics. This team member will report directly to the Head of Business Operations. 

Sana is a remote-first company with roots in Austin, TX. We use modern communication and file-sharing tools to operate across time zones on a day-to-day basis, and we get together in person several times per year.

What you will do

  • Own the data, analytics, and reporting to empower product, operations, sales, and finance teams and guide business decisions. 
  • Lead analytics-related discussions with internal stakeholders and executive leadership.
  • Define and prioritize Sana's reporting roadmap; help requestors shape questions into something that will produce meaningful & actionable data
  • Drive projects independently, adding your own intuition to transform raw data into clearly presented insights.
  • Write complex SQL queries to extract data from analytics databases
  • Create internal and external-facing reports and dashboards (Mode)
  • Generally push the boundaries of Sana’s capabilities in analytics. 

About you

  • Bachelor’s degree, preferably in a quantitative field like Mathematics, Computer Science, Statistics, or Economics. 
  • 3+ years of experience in a quantitative role. Bonus points for experience in insurance technology or healthcare.
  • Expertise in SQL and the ability to quickly and accurately write complex queries. Knowledge of Python or R and experience with Mode, Amazon Redshift and ETL services would be a plus.
  • You have a knack for communicating and presenting complex information with precision and clarity to technical and non-technical audiences.
  • You are a ruthless organizer and prioritizer. You are great at juggling competing demands and projects and communicating your priorities.
  • You care about using your analytics capabilities for something that matters, like making a big impact at scale on our healthcare system.

Benefits

  • Competitive salary
  • Stock options in rapidly scaling startup
  • Flexible vacation
  • Medical, dental, and vision Insurance 
  • 401(k) and HSA plans
  • Parental leave
  • Remote worker stipend
  • Wellness program
  • Opportunity for career growth
  • Dynamic start-up environment
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Member Marketing Manager
manager marketing manager cloud testing healthcare Feb 03
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. To make big improvements, we need innovative solutions that make great care available at affordable levels. At Sana, we are passionate about fixing this problem.

To do this, we have built a new kind of health plan from scratch for employers and their employees. Our customers can offer rich benefits to attract and retain top talent while paying less than traditional plans. Sana uses proprietary technology to cut out waste and a novel financing structure that gives companies money back when claims are low, saving up to 30% on total costs.

As our first Member Marketing Manager, you will be responsible for engaging our users across their user journey to make the most of their experience with Sana. This role requires cross-functional leadership, as you will have to interface and lead marketing initiatives across a variety of teams such as Customer Success, Design, Product, Member Support, and Operations. The ideal candidate is creative, loves to develop email content and campaigns, enjoys collaborating with design on the creative, relishes testing and analyzing performance data, and thinks critically about building scalable ways to implement member-facing marketing initiatives.

What You Will Do

  • Engage Sana members during their care journey, from understanding their benefits and finding high quality care to utilizing our third-party digital health solutions.
  • Build and execute multi-channel marketing campaigns across email, digital flyers, webinars, mailers, phone/text campaigns, landing pages, onsite events, and other methods.
  • Create new copy and creative in a member-centric, empathetic, scientifically accurate, and engaging manner.
  • Leverage A/B testing and other data-driven decision making tools to improve our launch email campaigns for new members and customer admins.
  • Connect with enrolled members to develop a strong understanding of our user’s mindset and how to develop marketing strategies that fit their needs.
  • Partner with our product team to develop scalable marketing operations and tactics.

About You

  • 3+ years experiencing running direct-to-consumer marketing (emails, digital campaigns, mailers, etc.), preferably in the health, medical, or digital wellness space.
  • Strong, consumer-centric writer and content creator with top-notch editing and proofreading skills.
  • Experienced in email marketing platforms, such as Mailchimp, Salesforce Marketing Cloud, Iterable, etc.
  • Creative thinker with an eye for design.
  • Values-oriented. You care deeply about making our healthcare system work better for people and business owners.
  • Unparalleled attention to detail. You love getting into the weeds to get things done.
  • Fast learner. Entrepreneurial. Self-directed. Excited to build something from scratch.
  • Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
  • Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
  • Strong team player with a track record of working cross-functionally.
  • Comfortable with modern web applications.

Benefits

  • Competitive salary
  • Stock options in rapidly scaling startup
  • Flexible vacation
  • Medical, dental, and vision Insurance 
  • 401(k) and HSA plans
  • Parental leave
  • Wellness program
  • Opportunity for career growth
  • Dynamic start-up environment.
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Head of Underwriting
healthcare Jan 22
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. To make big improvements, we need innovative solutions that make great care available at affordable levels. At Sana, we are passionate about fixing this problem.

To do this, we have built a new kind of health plan from scratch for employers and their employees. Our customers can offer rich benefits to attract and retain top talent while paying less than traditional plans. Sana uses proprietary technology to cut out waste and a novel financing structure that gives companies money back when claims are low, saving up to 30% on total costs.

We are looking for an individual with a unique combination of talents to join our team as Head of Underwriting. The ideal candidate possesses deep experience in the health insurance industry and a high comfort level with industry-standard concepts and methodology. At the same time, that person brings a driven yet flexible entrepreneurial mindset that is critical in a startup environment. The Head of Underwriting will have broad responsibility to set and execute the vision for the mission-critical underwriting function within Sana, including everything from driving new partnerships and technology integrations to hiring a world-class team.

What you will do

  • Own the strategic vision for underwriting. You will lead a critical aspect of Sana’s business and work cross-functionally to craft a plan that builds upon our overall strategic priorities. 
  • Manage the long-term performance of Sana’s medical stop loss reinsurance loss ratios. 
  • Build enduring, trusting relationships with our reinsurance and other MGU partners. 
  • Implement, manage, and maintain the underwriting process end-to-end, including managing all data partnerships, driving the product roadmap with engineering, and implementing best practices and policies to achieve profitable results.
  • Manage trade-offs on difficult underwriting issues with the right blend of judgment and data-driven decision-making.
  • Develop a deep understanding of Sana’s patient and claims data in order to deliver insightful, detailed analyses on all things underwriting.
  • Build and run an audit program that ensures regulatory and contractual compliance.
  • Recruit and develop a world class team to accomplish the above.

About you

  • Bachelor’s degree, preferably in actuarial science or similar technical discipline. Advanced degree in business or analytics is a plus. 
  • 6+ years of work experience in the insurance industry, high-growth startups, or consulting / finance. Bonus points for health insurance experience and extra bonus points for insurance tech experience.
  • Driven and ambitious with an innate sense of humility. You take great pride in your work but are always eager to learn and grow.
  • Excellent people manager. You know how to identify, recruit, and maximize your team’s talent. People love working with and for you.
  • Analytical. You enjoy using numbers to tell a story. You’re proficient with Excel/Sheets pivot tables and filters; experience using business intelligence tools such as Mode is a plus.
  • Unparalleled attention to detail. You love getting into the weeds to get things done.
  • Fast learner. Entrepreneurial. Self-directed. Excited to build something from scratch.
  • Values-oriented. You care deeply about making our healthcare system work better for people and business owners.
  • Strong team player with a track record of working cross-functionally.
  • Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.

Benefits

  • Competitive salary
  • Stock options in rapidly scaling startup
  • Flexible vacation
  • Medical, dental, and vision Insurance 
  • 401(k) and HSA plans
  • Parental leave
  • Wellness program
  • Opportunity for career growth
  • Dynamic start-up environment.
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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TPA Operations Associate
healthcare Jan 07
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. To make big improvements, we need innovative solutions that make great care available at affordable levels. At Sana, we are passionate about fixing this problem.

To do this, we have built a new kind of health plan from scratch for employers and their employees. Our customers can offer rich benefits to attract and retain top talent while paying less than traditional plans. Sana uses proprietary technology to cut out waste and a novel financing structure that gives companies money back when claims are low, saving up to 30% on total costs.

We are looking for a passionate, details-oriented person with a roll up your sleeves attitude to join our team as a TPA Operations Associate. In this role, you will be responsible for ensuring the smooth functioning of our health plans. You will help ensure accurate and timely medical claims payments by managing multiple operations workflows, supporting cross-functional communications and escalations, and providing feedback to further develop our internal adjudication software . You’ll be joining a talented, experienced team and be a part of building something special from the ground up.

What you will do

  • Think creatively and build scalable processes so our team and company works more efficiently
  • Ensure the timely and accurate payment of medical claims, consulting with our care partners and advisors as necessary
  • Manage and improve multiple operational workflows such as member reimbursements, appeals, and disbursements
  • Work with our support team and insurance partners to manage escalated claims issues
  • Use Excel/Sheets and our BI tool to generate internal and external reporting, identify trends, and make recommendations to improve our products
  • Provide feedback to improve member communication through our plan coverage documents
  • Generally strive to make sure customers feel taken care of and love our service

About you

  • Bachelor’s degree.
  • 3+ years of work experience preferred, preferably in healthcare consulting role or in a startup environment.
  • Excellent communicator.
  • Knowledge of the health insurance industry preferred, but not required. 
  • Analytical. You enjoy using numbers to tell a story. You’re proficient with Excel/Sheets pivot tables and filters; experience using BI tools is a plus. 
  • Values-oriented. You care deeply about making our healthcare system work better for people and business owners.
  • Unparalleled attention to detail. You love getting into the weeds to get things done.
  • Fast learner. Entrepreneurial. Self-directed. Excited to build something from scratch.
  • Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
  • Comfortable with change. We are a startup and need people who are ok with doing things outside of their traditional job description.
  • Strong team player with a track record of working cross-functionally.
  • Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.

Benefits

  • Competitive salary
  • Stock options 
  • Flexible vacation
  • Medical, dental, and vision Insurance 
  • 401k
  • Parental leave
  • Wellness program
  • Opportunity for career growth
  • Dynamic start-up environment.
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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