Remote Jobs at Spreedly

Yesterday

Customer Insight Analyst
python finance May 10
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

Spreedly is looking for a customer-obsessed versatile analytics professional who can go deep to derive useful insights from our customers and the market. They will call on their business knowledge and deep technical expertise to solve ambiguous problems and unlock powerful insights from a wide array of diverse customers. They will work cross-functionally with our Customer Success, Finance, Marketing, and other GTM teams to ensure that the business teams are able to answer hard questions with real data. They will provide insights from different customer groups across their lifecycles, addressing critical topics such as engagement and retention.  They will help build and improve our data and analytics foundation including developing our LookML base in Looker, dashboard creation, training, presenting and reporting.

As a Customer Insights Analyst at Spreedly, you will:

  • Responsible for business analytics work through all phases, including data quality, data analysis, data visualization, and presentation of results and deliverables
  • Develop in-depth knowledge of our customers, the buyer's journey, the competition and market through research and analytics
  • Understand key business priorities, drivers and hypotheses, in order to deliver actionable insights and propose new areas for investigation
  • Explore novel ways to segment the customer base around behavioral, firmographic, market and usage data
  • Formalize assumptions about how customers are expected to behave, create statistical definitions of the outlier (eg fast movers), and develop methods to systematically identify these outliers. Work out why such examples are outliers and define if any actions are needed.
  • Monitor key customer metrics (usage), understanding the root cause and business-based explanations for large scale trends and patterns in customer lifecycle behavior
  • Participate in customer insights gathering activities such as surveys, customer interviews, writing questions, and analyzing qualitative data.
  • Building dashboards and developing our LookML instance

Requirements

  • Bachelor's Degree in Quantitative or technical field - Required
  • Master's Degree in Quantitative or technical field - Preferred
  • 3-5 years experience using analytics to drive key business decisions; examples include business/product/marketing analytics, business intelligence, strategy consulting
  • 2 years of experience using data visualization and centralization platforms, such as Looker.
  • 3 years of experience in hands-on, intermediate/advanced ability in SQL and data analysis tools.
  • Proficiency in programming/scripting in SQL and knowledge of statistical packages like R or Python is a plus
  • Experience with and enjoy building operational and financial models, performing cohort analysis, and analyzing large and complex data sets.
  • Deep understanding of statistical analysis, experimentation design, and common analytical techniques like regression, decision trees
  • Familiarity with Product Analytics - understanding and tracking customer and user behaviour using lenses like adoption, churn, cohorts and funnel analysis. 
  • Experience collaborating with and understanding the needs of stakeholders from a variety of business functions.

Competencies

  • Strong verbal and written communication skills
  • Excellent interpretation of complex statistical data.
  • Demonstrates a high level of accuracy, even under pressure.
  • Demonstrates time management and priority setting skills.
  • Proven track record of being able to work independently and proactively engage with business partners with minimal direction
  • A successful individual should be highly collaborative and organized.
  • You should be capable of prioritizing multiple deliverables and effectively communicate progress and blockers.
  • You should feel comfortable working across multiple data-sources, and be capable of participating in and understanding how multiple systems communicate information to one-another.

What we offer

  • Competitive salary + Equity
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
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Last Week

Technical Support Specialist, Pacific Hours
html css saas api May 05
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

Spreedly is seeking an experienced Support professional to join our team, learn all about Spreedly and begin contributing quickly. Our thorough API documentation, ease of implementation, and timely responses are just a few reasons our customers love Spreedly. We are a lean, quickly evolving team that isn’t afraid to reflect on process, approach, and tools to make sure we’re providing the smoothest experience for users in the most efficient way as we scale our team. We will look to you for meaningful feedback on product, user experience, internal processes, and beyond. 

We are looking for a strong communicator who demonstrates the ability to prioritize, present solutions and take initiative. You listen with curiosity and a desire to learn, are patient, and can see the big picture. 

A typical day might include combing our docs to verify product behavior, updating documentation, directing our internal customers to helpful resources, and running API calls to troubleshoot a customer issue. Outside of the queue, you’ll have opportunities to contribute to projects that help our team scale and develop new skills. 

All Support Team Members are required to participate in a 24/7 on-call rotation after onboarding has been completed.

This role will be providing support coverage for West Coast business hours: ~10am-6pm Pacific.

What you'll do

  • Resolve customer integration questions and issues via email support 
  • Become an expert on the Spreedly API and related product offerings
  • Foster customer education and self-service by creating, enhancing, and maintaining documentation
  • Assist new customers in the migration of their data to Spreedly
  • Seek out and execute new ways to optimize and automate team processes and responsibilities
  • Track feature requests, deeply understanding the customer use case, value, and impact
  • Provide early and proactive feedback on feature development, training, and documentation
  • Work cross-functionally with other Engineering teams to ensure timely resolutions
  • Discover, analyze, and communicate gaps in the customer experience

We're looking for someone with

  • Natural curiosity and tenacity to understand how things work
  • Conceptual understanding of REST APIs, HTML, CSS, and Javascript
  • A history of supporting technical and nontechnical customers alike
  • Eagerness to research, solve problems, document, and iterate based on what was learned
  • Ability to demonstrate superior verbal and written communication skills
  • Capacity to thrive and take ownership in loosely structured environments
  • Familiarity with support and project platforms such as Zendesk, JIRA, GitHub

Nice to haves

  • Web or software development background 
  • Experience at a growth stage SaaS company
  • A history of supporting developers
  • Familiarity with the payments industry
  • You’re fluent in Spanish or Portuguese (Rapid growth in LATAM)

What we offer

  • Competitive salary + Equity
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
Share this job:

This Month

Enterprise Account Manager
manager account manager saas Apr 30
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

We’re seeking an experienced Enterprise Account Manager to join the Spreedly team to manage and grow our key customer relationships. In this individual contributor role, you will play a critical part in our continued growth by ensuring high levels of customer satisfaction, high retention rates, and growth of the customer’s use of Spreedly in support of their expanding commerce payment strategies. You will be supporting some of Spreedly's most important strategic customers.

The ideal candidate has experience working with large mid-market companies and enterprise organizations and is capable of engaging in business-level and technical conversations at multiple levels of the organization.

Responsibilities

  • Growth - track clients’ growth projections against current usage and initiate contract upgrades in a timely manner
  • Retention - protect renewal revenues by ensuring that clients are deriving maximum value through their use of Spreedly 
  • Communication & planning - regularly review clients’ business priorities and growth strategies and build account plans in support of those strategies

Requirements

  • 3-5 years of customer facing experience
  • 2-3 years of Account Management experience, with assigned revenue goals
  • Track record of account expansion and growing contract value
  • Ability to sell at the executive level and also interact with engineers or developers
  • Experience with technology-based solutions
  • Comfort working with a wide range of personalities and people
  • Curiosity to learn about payment strategies and growth drivers for key accounts
  • Ability to travel up to 20% (when it is safe to return to travel)

Nice to haves

  • Prior experience at a growth stage SaaS company
  • Prior experience in the payments industry
  • Prior experience in both customer success and sales

What we offer

  • Competitive salary + Equity
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
Share this job:
Senior Database Reliability Engineer
senior python ruby linux aws redis Apr 21
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

Infrastructure Engineering at Spreedly is a team of teams whose focus is designing, deploying, and operating the foundational systems and platform primitives on which Spreedly’s services run. Building a high performance payments platform requires engineers with expertise in distributed systems architecture, infrastructure as a service, data durability, and information security best practices. We are working with and storing credit card data, so thinking about security is a way of life at Spreedly, as is building sustainable processes to keep things safe (and our auditors happy)!

We are looking for Database Reliability Engineer (DBRE) who is interested in building and scaling Data Services at Spreedly. DBREs at Spreedly are a hybrid of database and systems engineer with a unique understanding of DBA, DevOps, and SRE practices. We have some large projects on the horizon so your experience will help us establish best practices in database architecture, performance, resiliency, and security. We hope to find someone that brings a broad set of technical skills, a development and automation focused mindset, and a diverse view to our team as we expand the platform to support rapidly growing customer demand.

You have

  • A desire to build, operate, and scale data services on the AWS cloud.
  • Broad experience providing SQL and NoSQL databases as a service to internal teams with experience in Postgres, CockroachDB, Redis, and maybe Riak.
  • Working knowledge of message queuing, stream processing, and change data capture mechanisms using Kafka or Kinesis
  • A solid grasp of Amazon Linux and Ubuntu distributions and their ecosystems.
  • Familiarity with infrastructure as code (we use Terraform, Ansible, Packer, etc).
  • Experience with DevOps and/or GitOps and an understanding of CI/CD methods.
  • A solid understanding of SQL and PL/pgSQL and some proficiency in Python, Go, or Ruby. 
  • A desire to instrument everything using platforms like Datadog, Sentry, and Sumo Logic.
  • The ability to deliver data services in support of applications written in Ruby on Rails and Elixir.
  • A desire to mentor other engineers and foster a collaborative environment.
  • Excellent written communications, and a track record of documenting your work.
  • A pragmatic, take-action approach but an openness to failing fast and pivoting.
  • An ability to sort out immediate priorities from the ever shifting needs of a rapidly growing organization.

What we offer

  • Competitive salary + Equity
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
Share this job:

This Year

Enterprise Account Manager, Spanish Speaking
manager account manager saas Mar 25
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

We’re seeking an experienced, bilingual Enterprise Account Manager to join the Spreedly team to manage and grow our key customer relationships. In this individual contributor role, you will play a critical part in our continued growth by ensuring high levels of customer satisfaction, high retention rates, and growth of the customer’s use of Spreedly in support of their expanding commerce payment strategies. Latin America is a fast growing market and you will be supporting our efforts there with some of Spreedly's most important strategic customers.

The ideal candidate has experience working with large mid-market companies and enterprise organizations and is capable of engaging in business-level and technical conversations at multiple levels of the organization.

Responsibilities

  • Retention - protect renewal revenues by ensuring that clients are deriving maximum value through their use of Spreedly 
  • Growth – track clients’ growth projections against current usage and initiate contract upgrades in a timely manner
  • Communication & planning - regularly review clients’ business priorities and growth strategies and build account plans in support of those strategies

Requirements

  • Bilingual - fluent in both English and Spanish, Portuguese is a plus
  • 3-5 years of customer facing experience
  • 2-3 years of Account Management experience, with assigned revenue goals
  • Track record of account expansion and growing contract value
  • Experience with technology-based solutions and interacting with engineers or developers
  • Comfort working with a wide range of personalities and people
  • Curiosity to learn about payment strategies and growth drivers for key accounts
  • Ability to travel up to 20%(when it is safe to return to travel)

Nice to haves

  • Prior experience at a growth stage SaaS company
  • Prior experience in the payments industry
  • Prior experience in both customer success and sales

What we offer

  • Competitive salary + Equity
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
Share this job:
Onboarding Specialist
saas Mar 09
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

We are looking for an Onboarding Specialist(OS) to join our growing and exciting Customer Success Team. This role will help ensure our customers are successfully introduced to Spreedly, our products, and the resources available to them. As the Onboarding Specialist, you will facilitate both Human to Human engagements as well as Digital/Tech Touch offerings. The Onboarding Specialist will also gather data driven insights from customers to help the Customer Success team design engagements to ensure long account lives. A successful Onboarding Specialist must be deeply passionate about understanding and engaging with customers including a deep desire and enjoyment of meeting, talking, and engaging with people everyday. 

You will

  • Provide training and customer on-boarding
  • Serve as the primary point of contact for customers during their critical start of using Spreedly products
  • Provide updates to knowledge base articles for customer support
  • Provide‌ ‌fast‌ ‌&‌ ‌efficient‌ engagements‌ customers
  • Ability to learn and adapt quickly to new products and updates to existing products
  • Provide customer feedback on Training Materials and How-to User Guides
  • Provide the product development team with feedback from customers regarding product usability and support issues
  • Collaborate‌ ‌with‌ ‌colleagues‌ ‌to‌ ‌exchange‌ ‌information‌ ‌to‌ ‌refine‌ ‌and‌ support ‌the sales team‌
  • Run Webinars and On line Training Sessions of Spreedly products
  • Refine and Develop the Customer Onboarding Process to be as efficient as possible
  • Project Manage Customer Onboarding / Training and Implementation
  • Be‌ ‌current‌ ‌on‌ ‌competitor‌ ‌product‌ ‌offerings‌ ‌(features,‌ ‌benefits‌, ‌and‌ ‌customer‌ ‌interest‌ ‌in‌ ‌these‌ ‌products),‌ ‌report‌ ‌information‌ ‌internally

Skills and Experience

  • Strong Communications skills, both written and verbal
  • Experience in a customer facing service role a plus
  • Comfortable learning new software applications
  • Team Player
  • Strong problem solving skills
  • Good presentation skills, including training
  • Previous experience of Working in a SaaS environment is a plus but not required

What we offer

  • Competitive salary + Equity
  • Outstanding medical and dental benefits (we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees


Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
Share this job:
Product Operations Summer 2021 Intern
data science cloud api Mar 04
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

Spreedly is the world’s first, and leading, Payments Orchestration solution. Connecting to multiple payment services, known as payment orchestration, is the new standard. Building and maintaining custom payment integrations can be slow and expensive. With Spreedly’s PCI compliant cloud solution, merchants can connect to one or multiple payment services simultaneously, work with global payment gateways, control card data, and accept alternative payment types.

The business is experiencing rapid growth and now serves 600 customers globally.  Many of Spreedly’s customers are platforms and marketplaces that have thousands of their merchants leveraging our payments platform.  Our customers include industry leaders in digital goods, order ahead and delivery, online marketplaces, event ticketing, donations/giving, and financial services.  In 2020, Spreedly’s customers and payment service partners completed over one million transactions per day via the Spreedly platform totaling over $20 billion annually. Backed by Spectrum Equity, with a $75M investment, Spreedly is experiencing its next wave of rapid growth.

You'll join the fast growing Product team and play a key role in establishing the practice of Product Operations at Spreedly. You'll work with the Product team to develop best practices for managing the Product tech stack, perform data analysis, facilitate product experiments, and collaborate with cross-functional stakeholders across the company to advance our product-led vision.

Key responsibilities

  • Collaborate with product teams to gather product feedback, conduct experiments, and measure impact. 
  • Advance Spreedly’s implementation of product experience tools (i.e. Pendo). Participate in product launches to optimize data collected upfront, and synthesize that data into insights.
  • Participate in the development of the company’s overall data strategy. Identify key data gaps, and work with engineering teams to complete the picture of product usage.
  • Build a durable, scalable Product information architecture. Implement a strategy to organize and optimize content for discovery, develop templates for re-use, and monitor stakeholder usage and consumption for impact.

Requirements

  • Currently has or pursuing a graduate level degree (e.g. Masters of Business Administration, Masters of Quantitative Management, Masters of Data Science, etc)
  • Prior experience working with data and product management tools such as Looker, Salesforce, Pendo, or Aha
  • Direct experience in a technology company
  • Bonus - Experience with eCommerce platforms, payments services, and/or API products

What we offer

  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days when we return to office - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
This role is open to remote candidates, however preference will be given to candidates local to Durham, NC as well as in the eastern timezone.

Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
Share this job:
Director Product Management
executive cloud api Mar 03
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

Spreedly is the world’s first, and leading, Payments Orchestration solution. Building and maintaining custom payment integrations can be slow and expensive. With Spreedly’s PCI compliant cloud solution, merchants can connect to one or multiple payment services simultaneously, work with global payment gateways, control card data, and accept alternative payment types.

We’re experiencing consistent high growth and now serve 600 customers globally.  Many of these direct customers are platforms and marketplaces that have thousands of their merchants leveraging our payments platform.  Our customers include industry leaders in digital goods, order ahead and delivery, online marketplaces, donation/giving platforms, event ticketing, and financial services. In 2020, Spreedly’s customers and payment service partners completed over one million transactions per day via the Spreedly platform totaling over $20 billion annually. Backed by Spectrum Equity, with a $75M investment, Spreedly is actively hiring to support its next wave of rapid growth.

Opportunity for Impact
Up until now, we’ve focused our time and energy on satisfying our merchants and platforms. We realize there’s a significant opportunity to better service the large ecosystem of payments providers that want to reach these merchants on our platform, increasing our value to these services and delivering wider selection and more flexibility to our direct customers.

We’ve recently partnered with industry-leading brands(Stripe, Paypal, Visa, Worldpay, etc.) and dozens of other gateways and payments services providers(PSPs) across the ecosystem. Delivering a broad menu of 3rd party services to our thousands of merchants in a scalable fashion is our next big challenge as an organization.

The Director of Product, Merchant Services position is a brand new role at Spreedly. It affords the right candidate a unique opportunity to help launch a new business unit and a new line of products to meet this challenge. 

You’ll take immediate ownership of this newproduct line, working closely with BD and Professional Services leaders to grow our network of PSPs and streamline delivery of their value-added services to our fast-growing customer base. 

You'll also work in a leadership capacity withProduct Management to develop and refine our overall product strategy, discover and define new product and revenue stream opportunities, and build best practices for product development from inception to go-to-market. Helping shape and scale the product team’s culture, structure, and processes is another key opportunity for impact. 

Key Responsibilities
As a Director, you possess a unique blend of business and product savvy; a big-picture vision, and the drive to make that vision a reality. You thrive at communicating with all areas of the company and serving as the internal and external evangelist for your product line. You’re comfortable as a player coach initially, and passionate about building out a world-class product team as the Merchant Services business unit scales. 

You will

  • Lead product discovery initiatives for your line. Interface with our customer advisory board, analysts, partners, and prospects to gather feedback and refine the product vision. 
  • Set a portfolio-level product roadmap that ties into organizational goals and the overall product strategy. Clearly communicate the roadmap to other Spreedly stakeholders.
  • Collaborate with engineering, business development, product marketing, and sales to build and launch solutions that map to higher level company objectives.
  • Apply a data-driven approach to identifying and prioritizing opportunities. Synthesize qualitative and quantitative data to develop business cases and refine the product strategy.
  • Recruit, hire, mentor and scale a world-class team of product managers. 
  • Serve as a role model and great steward of the product culture at Spreedly.
  • Work with product managers to establish milestones so that current customers, prospects, and Spreedlings are aware of, excited by, trained on, and engaged with the evolving features and products. 
  • Measure and monitor product impact and KPIs.
  • Perform market, competitor, and industry research. Evangelize the product with internal and external stakeholders. 
  • Build fluency in understanding the intricacies of the payments ecosystem, the partner landscape, and critical underlying technologies - both existing and emerging.

Requirements

  • 5+ years in B2B product leadership role(people management + product line ownership)
  • Prior experience with eCommerce platforms, payments services, and/or API products
  • Prior experience integrating 3rd party services and/or building a partner network preferred 
  • Strong business acumen. Solid financial and data analytics skills to model product line ROI 
  • Excellent communication skills, with the ability to translate technical concepts to non-technical clients and stakeholders.

Personal characteristics

  • High Integrity. You know right from wrong and are fully invested in doing the right thing at all
  • times. You keep your word, follow-through, and do what you say you will do. Don’t cut
  • corners ethically, and always do what is right as opposed to what’s simply convenient.
  • Customer Obsessed. You understand that without our customers we would not have a
  • business. Everything you do is to promote a more positive user experience.
  •  Flexible. You adapt as situations evolve, and are comfortable with ambiguity and constant
  • change.
  • Entrepreneurial. You think outside the box; you can do more with less; you are
  • resourceful and fiscally responsible for the pursuit of business objectives.
  • Execution Focused. Driven by business objectives and pride in work, but not personal
  • aggrandizement.
  • Curious. You have a deep willingness to learn, realize that no one knows everything, you are
  • comfortable with that, and willing to put the work in to acquire new skills as needed.
  • Motivator. You are both self-motivated and great at motivating others. You don’t wait to be
  • told what to do and if you see something that needs to be done you act.
  • Team Player. Collaborative, hardworking, problem-solver who leads by example. You could
  • never ask anyone to do something you are not willing to do yourself.
  • Empathetic. You can feel the heartbeat of the organization. Others trust you and share it
  • with you.
  • Big-Picture Thinking. You are always exploring and evaluating new ideas and processes that make the organization better.

What we offer

  • Competitive salary
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
This role is open to remote candidates, however preference will be given to candidates local to Durham, NC as well as in the eastern timezone.

Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Marketing Operations Analyst
saas Mar 02
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

Spreedly is looking for a Marketing Operations Analyst who has a passion for data, technology and analytics. Reporting to the Director of Business Analytics you will act as a business partner to marketing and be tasked with optimizing our systems for gathering, structuring and analyzing data to identify compelling insights that drive the optimization of marketing initiatives. Projects may include market analysis to refine targeting, top of funnel analysis, attribution modeling and in-depth ad hoc performance analysis. Your job is to formulate meaningful and actionable data driven recommendations that improve the performance of marketing programs.

Responsibilities

  • Analyzing Marketing KPIs to assess campaign and program effectiveness as it relates to the company’s marketing mix at each point in the customer’s lifecycle
  • Assessing the ROI of initiatives for opportunities to invest
  • Monitoring the Demand Waterfall/lead funnel to track lead flow and conversions, as well as perform routine diagnostics to identify breakdowns
  • Manage and maintain lead scoring models as it relates to ABM
  • Testing the ICP for target accounts and creating look alike lists. Identifying and prioritizing target accounts for ongoing outbounding, ABM, and campaigns
  • Create predictive models to forecast campaign performance and marketings contribution to pipeline
  • Manage prospect and customer database hygiene and optimization; develop strategy for monitoring and partnering with Marketing, IT and Sales Operations to improve gaps in data health and marketing automation performance
  • Oversee the operational aspects of campaign preparation and attribution
  • Optimize our marketing technology stack and the related workflows and processes, ensuring our existing processes are well-supported, and that we are building for the future
  • Translate business questions and challenges from the stakeholders into analytics projects
  • Foster a data driven culture through sharing or knowledge, insights and construction of dashboards that allow users to understand performance compared to internal benchmarks and provide a platform for self-service to basic reporting

Required competencies

  • 3+ Years Hands-on experience analyzing marketing data sets across ads, emails, website, and sales funnel activities
  • An understanding of core Marketing processes, metrics and models (Marketing automation, lead routing & management, sales funnel, pipeline attribution, web analytics, CPL, ROI, buyer’s lifecycle)
  • Experience with the following Martech Stack including: Pardot, Salesforce, Google Analytics,  various performance marketing and paid media channels
  • Experience at a high-growth, SaaS or B2B product company
  • Expertise and demonstrated track record in defining, implementing, and optimizing lead management processes, demand waterfall frameworks, and related reporting and analytics
  • Ability to analyze quantitative data to determine program effectiveness, ROI, forecasting
  • Ability to plan, manage, and execute cross-functional programs and projects; successfully manages dependencies and risks, and makes the right decisions to deliver on time and on budget
  • Experience modeling complex problems, both conceptually and tactically (spreadsheets, analysis tools, visualization)
  • Experience working with analytic tooling including SQL or a BI Tool such as Looker to analyze and model raw data sets
  • Experience with cohort analysis, A/B & multivariate testing 

Traits exhibited

  • The desire and capacity to work both independently and collaboratively
  • Endless curiosity and a need to dive deeper for understanding
  • Analytical-Minded - You’re a data driven individual, who is an expert at tracking, analyzing and interpreting relevant pipeline metrics and campaign analytics
  • Technical Experience - You have experience and are comfortable working with marketing tools like Pardot and Salesforce. You know how to extract data from these platforms to make better marketing decisions
  • Results Oriented - You always have your eye on the desired final outcome. You have a track record of delivering the result, and you see things through to completion
  • Effective Communicator - You possess excellent communication skills, and can effectively present your findings and recommendations to all stakeholders, etc
  • Highly Organized - You can effectively manage multiple competing priorities and have exceptional time management skills

What we offer

  • Competitive salary
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Revenue Analyst
saas finance Feb 26
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

We are looking for a Revenue Analyst to join our growing finance team. In this role you will be THE Finance subject matter expert relating to all usage of our key product. You will be responsible for tracking and forecasting Payment Gateway Revenue Share and associated usage data within FP&A. You will be responsible for actively collaborating with Sales & Marketing, Accounting and other functions to provide insights relating to revenue share and key market drivers. As a FP&A team member you will not only be responsible for forecasting key revenue streams but also be a Finance business partner supporting decision making.

For the right individual, this is an exciting opportunity with unbound potential for career progression and professional development.

Responsibilities include

  • Day to day monitoring/assessment of Usage and impact to monthly revenue forecasting
  • Development and updating of forecast revenue models and metrics
  • Identify upside/downside revenue risks and communicate to key stakeholders
  • Support FP&A Lead in development of monthly P&L forecasts and associated reporting
  • Conduct variance analysis(Budget vs Actual vs Forecast) and develop recommendations
  • Support in preparation of business reviews 
  • Lead/Support improvement projects to increase forecast accuracy; support operational improvements and systems implementation
  • Assist with/lead ad-hoc reporting requests, analysis, modeling and projects as needed

Who you are

  • You are detail oriented, love numbers and are not afraid to develop complex models
  • You have experience in or be willing to learn the operational aspects of revenue reporting and the invoice-to-cash cycle for a high volume / hyper-growth organization
  • You are a business partner who understands the critical role Finance plays in day-to-day operational execution in a dynamic and fast-growing environment
  • You are very curious and can work with minimal supervision 
  • You have a hands-on problem-solving approach, and are a self-starter who takes ownership of tasks. You look for ways to suggest improvements, and collaborate with others to generate i
  • deas for improved processes.
  • You build trusting relationships with key stakeholders 
  • You have strong communication skills, can interact in detail with your internal and external customers, and immediately get to the key points with other audiences.
  • You are organized, and understand the importance of deliverables and deadlines, and plan ahead accordingly.

Minimum requirements

  • 4 years’ experience in Finance or Accounting
  • Advanced Excel and financial modeling skills
  • Thorough understanding of financial statements, associated terminologies and accounting principles
  • Working knowledge of accounting(Credits, debits, accruals etc.)

Desired/preferred experience includes

  • Technology industry, public company, or SaaS related experience
  • CPA or MBA
  • Oracle, NetSuite ERP and SalesForce application experience
  • Bachelor’s degree in Accounting, Finance, or Business

What we offer

  • Competitive salary
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Information Security Engineer
ruby embedded saas linux cloud testing Jan 20
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

It’s not enough to say“Spreedly takes Information Security Seriously” — a robust Information Security posture is at the fundamental core of what makes Spreedly successful. It’s what enables customers to trust us to securely vault 100+ million credit cards and process billions in annual payments annually.

Because Information Security is already woven into the fabric of Spreedly operations, much of the day-to-day information security tasks are federated out to those teams for whom security is already embedded into their core offering(think: security groups with Infrastructure, data loss protections with IT, secure software development practices with application engineering).  This allows the(smaller) information security team to assume more focused information security responsibilities.  To wit, Spreedly is looking for an accomplished information security engineer. For a small company, information security’s influence is far reaching and your capabilities match up to these tasks:

Vulnerability Management - Setup and administration of internal vulnerability scanning as part of a vulnerability management program.  Management of monthly PCI external vulnerability scans through remediation.

Security Testing - Coordination of semiannual information security testing with an external vendor; perform internal ad-hoc penetration testing when requested; setup and manage a(likely open source) phishing campaign; participate in table top exercises; eventually develop and execute red-team assessments.

Education & Awareness - Facilitate interactive OWASP security training for application developers, create and deliver general purpose security education and awareness materials periodically.

Secure Software Development - Perform code reviews of particularly sensitive application components(i.e.: cryptography, credential management, etc..); address and remediate“dependabot” and other SAST-based potential security defects. 

Governance & Oversight - Participate in periodic reviews of security operation duties that are federated out to other groups within Spreedly; participate in the information security council(part of a security governance program). Interfacing with Auditors(PCI, SOC-2, etc..).

Incident Response / Threat Intelligence - Continue to hone rulesets and dive deep into the data to provide insights into our adversaries and suggest plans to address a threat before it occurs. Participate in information security incidents.(Spreedly already leverages a managed security provider to deliver 24x7 SOC coverage).  

Pragmatic Security Advice - Provide consultation and lend expertise in a wide range of topics including strong defense-in-depth models, automating security within the CI/CD pipeline, cloud security best practices, IT risk assessments, customer security questions,  etc..

We may hire the right candidate into a Senior Information Security Engineer role, depending on candidate experience & strengths. Yes, we acknowledge that the above list is a tall ask. If you’ve fancied yourself a generalist security engineer who can“do a little bit of everything”, you are most heartedly encouraged to apply.

We think the right candidate will have most of the following:

  • Experience with cloud security(AWS preferred)
  • Understanding of security capabilities within a PCI-compliant SaaS organization(i.e.: WAF, Encryption, Identity and Access Management, etc..) 
  • Proficiency in a linux environment and the common security toolsets(nmap, wireshark, burp proxy, kali, etc..)
  • Ability to clearly articulate OWASP Top-10 vulnerabilities and their common mitigations
  • Experience with SIEM and data logging toolsets(Splunk, Datadog, Sumo Logic)
  • Some programming proficiency(python, ruby, Elixr, etc..)
  • A desire to mentor other engineers and foster a collaborative environment to improve our security posture
  • A willingness to be a generalist and dig into new things you've never done before.
  • Excellent written communications, and a track record of documenting your work.
  • A pragmatic, take-action approach but you’re open to failing fast and pivoting.
  • An ability to sort out immediate priorities from the ever shifting needs of a rapidly growing organization.

What we offer:

  • Competitive salary
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Partner Success Manager
manager saas finance Jan 19
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

Spreedly is seeking an experienced Partner Success Manager to join our team, learn all about Spreedly and begin contributing quickly.  As a Partner Success Manager, you will deliver on our strategy to create a thriving partner ecosystem, whether the partner is a gateway or service provider.  You should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.

You will be responsible for new Partner implementation and existing relationship management as well as ensuring adoption of and engagement with the Spreedly platform. This is NOT a sales role.  The Partner Success Manager plays an integral role in our business, building strong working relationships with Partners to drive success. The Partner Success Manager will work with cross-functional teams including Business Development, Sales, Product, Engineering and Finance to accelerate growth through our most important relationships.  Your broad responsibilities will include helping to define and execute against the partner program, establishing business and technical relationships, and managing the day-to-day interactions with these organizations in order to build long-term business and marketing opportunities.

What you'll do

  • Build and nurture a strong partnership and consultative relationship with partners through thoughtful communication, regular business reviews, reporting, and innovative opportunities
  • Ask questions and develop a deep understanding of partners’ business operations in order to be your partner’s advocate to Spreedly teams
  • Transition new partners into the company seamlessly
  • Work with executive sponsors to design and execute success plans for partners
  • Identify, manage, and deliver on Spreedly and partner KPIs
  • Ensure that the goals of both Spreedly and partners are consistently exceeded
  • Drive planning sessions to ensure partners are able to fully leverage Spreedly to meet their performance goals
  • Drive expansion opportunities with each partner
  • Develop and implement best practices for effective partner management
  • Elicit partner feedback to act as an internal advocate for our partners
  • Establish a standard cadence of communication internally and externally to ensure success
  • Identify key players within partner organizations to connect with in order to build a deeper partnership
  • Be a problem-solver; work with teams to develop sustainable solutions that benefit members, shoppers and partners
  • Proactively partner with Product and Engineering teams to resolve high priority bugs quickly in order to problem solve customer issues and concerns, effectively communicating resolutions with customers

We're looking for someone with

  • Experience working with partners through account management, product management, program management and business development engagements
  • Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
  • Demonstrated experience working and communicating with multiple stakeholders and cross functional teams including direct and channel marketing, solution architect teams, product management and account management teams
  • 5+ years experience in Customer Success/Partner Management
  • Confidence working in a highly technical environment
  • Experience building and leading distributed teams
  • Demonstrated ability to communicate effectively across an organization
  • Strong analytical skills to work with metrics, numbers and trends
  • Superior verbal and written communication skills

Nice to haves

  • Experience at a growth stage SaaS company
  • Experience supporting developers
  • Familiarity with the payments industry ecosystem(Gateways, Processors, Solution Providers) 
  • A BS/BA degree

What we offer

  • Competitive salary
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Project Manager
manager finance Jan 12
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

The Project Manager will advise and direct cross-functional teams to define, launch and drive strategic projects such as system migrations, new software solutions, GTM/product roll outs and Spreedly expansion efforts through their lifecycle, ensuring that technical, regulatory, financial, process and timing requirements are met. The Project Manager role is a key member of the Spreedly team responsible for driving special projects and programs that significantly impact the enterprise.

Responsibilities include

  • Develop complex project plans which identify key issues, problems, approaches, performance metrics and resources required, and revise as appropriate to meet changing needs.
  • Communicate with and advise the management team and all stakeholders of project status including intra- and inter-project dependencies and realistic times for completion.
  • Work with team members and serve as a facilitator to understand problems, recommend solutions, and escalate problems as necessary.
  • Identify systems and processes and implement initiatives that focus on increased operational effectiveness.
  • Ensure that operational policies and procedures are developed with each project, effectively implemented and maintained to achieve organizational consistency and efficiency.
  • Structure an approach through project management methodologies in order to attain results in a structured and organized manner in order to hit milestones and deliverables. 
  • Design, interpret, and publish dashboards and metrics in order to measure project and program success. Understand how to drive actionable insights and make recommendations by understanding factual-based data and trends.

Requirements

  • Demonstrated experience with critical thinking, change management, risk management, process development, documentation, planning, and communication skills.
  • Spreedly business acumen - understanding and application of how the business monetizes the product, services customers, and manages the impact to the bottom line. This also includes the understanding of cross-company products, organizations, functions, and diverse topic areas including: finance, R&D, IT, metrics, and analytics.
  • The ability to influence stakeholders, drive accountability, and execute complex projects with humility and credibility. 
  • Must have the ability to lead various simultaneous projects/programs/initiatives that may span from different topics related to Business Operations and/or Technical Business Management.

What we offer

  • Competitive salary
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Product Marketing Manager
manager marketing manager saas api Jan 08
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

Spreedly is looking for a dynamic, customer centric Product Marketing Manager to drive the next phase of our growth in the Payments Orchestration market. The Product Marketing Manager will expand our market messaging and differentiation through direct engagement with customers, prospects, partners and market influencers. You will work closely with relevant stakeholders in Marketing, Sales, Customer Success, and Product to define and launch new initiatives into the market including value proposition messaging, pricing and packaging, and competitive differentiation. The ideal candidate will have a track record of assessing market opportunity and bringing high impact offerings to market. 

Required experience and skills

  • Product marketing experience for a fast growing SaaS based business that engages a range of customers and industries
  • Ability to manage influence through persuasion, negotiation and consensus building
  • Deep understanding of value drivers in a SaaS recurring revenue business model
  • Ability to be a voice to the market while actively engaged with internal 
  • Pricing and packaging experience for API and enterprise software
  • Sales enablement asset creation - working closely with sales and content marketing
  • Analytical skills to understand data, themes and deliver data driven recommendations
  • Customer and market facing skills(both for 1 on 1 engagements and with groups)
  • Strong communication and presentation skills

Responsibilities

  • Communicate the vision and value of our offerings - externally to our customers, prospects, influencers, and partners, as well as internally with our GTM teams
  • Create differentiated messaging and emphasizing our USP(unique selling proposition)
  • Plan and orchestrate launch of new offerings and initiatives; ensure readiness across the organization as well as market acceptance
  • Gather and structure customer and market feedback 
  • Formulate and refine ideal customer profiles and buyer personas(technical and business)
  • Effectively package competitive intelligence and market strategies
  • Propose and refine pricing and packaging models
  • Identify, validate and communicate value propositions from the customer and partner’s perspective
  • Work directly with our marketing leadership, customer insights, content, customer and partner marketing, as well as digital marketing efforts 
  • Work effectively across our GTM teams, as well as our Product organization
  • Measure the effectiveness of product marketing initiatives and recommend adjustments accordingly

Preferred

  • Experience with an API centric business
  • Successful launch of enterprise SaaS offering
  • Payments experience is valuable 
  • 7+ experience in product marketing roles
  • Defining and implementing go-to-market strategies 
  • Product Management experience

What we offer

  • Competitive salary
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Mid-Market Account Executive
executive saas Dec 28 2020
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

We’re seeking an experienced Mid-Market Account Executive to help drive the next exciting phase of our growth. If you are a hunter with a proven track record of closing five to six-figure SaaS contracts, please contact us!

You’ll join the Spreedly sales team to pursue and win new mid-market customers. You will play a key role in Spreedly’s expansion by identifying, qualifying and closing new business contracts with mid-market customers. You will be responsible for the creation and execution of detailed sales plans that guide a prospective customer through all stages of the Spreedly sales cycle, and for meeting assigned sales quotas.

The ideal candidate must have experience selling to mid-market or enterprise organizations and is capable of engaging in business-level and technical conversations at multiple levels of the organization, including CTO, COO, and CFO. You have an understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working with products that require deep industry understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decision. You get excited about prospecting, and are capable of leading a sales cycle from start to finish. 

Successful candidates will join a fast-growing team with a strong career path. 

What you'll do

  • Identify high-potential prospects and develop outbound strategies
  • Qualify inbound leads that exhibit an interest in enterprise service levels
  • Successfully execute mid-market sales cycles from qualification to close
  • Meet quarterly and annual sales quotas
  • Develop and execute a winning strategy for your territory
  • Travel up to 25% each month to meet prospects and close opportunities 

We're looking for someone with

  • 1-2 years of SaaS sales experience
  • Strong aptitude for technology and ability to work effectively with highly technical customers
  • Ability to understand complex customer requirements 
  • Proven sales execution, negotiation and closing skills
  • Strong analytical and quantitative capabilities 
  • Superior verbal and written communication skills
  • Ability to operate in a dynamic, fast-paced environment

Nice to haves

  • Prior experience at a growth stage Internet/software company
  • Prior experience in the payments industry

What we offer

  • Competitive salary
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Workplace Experience Manager
manager Nov 24 2020
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

The workplace experience manager is responsible for the employee experience in the physical workspace as well as the remote work experience. Creating a warm and inclusive environment is the primary role of the workplace experience manager. They have a knack for networking and making others feel comfortable. The ideal candidate will have excellent interpersonal skills, be tech savvy, creative, flexible, and enjoy hands-on work. This individual has a curiosity to try new technology, new ways of working and new processes to increase employee happiness and promote inclusion. This role will require working from the office three days a week during the company’s current limited capacity use due to COVID-19. 

Responsibilities

  • Champion employee happiness through rewards and recognition activities; swag, special events from conception to delivery
  • Own internal, external events and meetings to ensure a focus on employee engagementUpdate and maintain office policies including evolving COVID-19 safety protocols
  • Address employee queries regarding office management issues, and act as a liaison to connect employees with the appropriate resources
  • Oversee team lunches from planning to clean up while ensuring that every meal is thoughtfully planned and inclusive of all dietary needs
  • Day to day office responsibilities include checking, scanning and forwarding mail, ordering snacks and supplies, swag, and overseeing shipping of materials
  • Collaborate across departments to offer administrative support
  • Liaise with facility management vendors, including cleaning, catering and security services
  • Assist with onboarding new employees
  • Assist with recruiting by screening resumes, scheduling and participating in interviews
  • Assist with benefits administrationWelcome “other duties as assigned” with open arms

Requirements

  • Must be able to come into the office three times a week during limited office capacity during COVID-19 with the ability to increase to five days a week
  • Confidence and knowledge of a wide variety of technologies including Google sheets, Excel, 1Password, Slack, document scanners, and printing
  • An enthusiastic and open attitude with a willingness to roll-up your sleeves
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail with excellent written and verbal communication skills
  • Ability to work with cross-departmental teams and a variety of stakeholders

Nice to haves

  • A proven track record of two to four years of experience supporting a dynamic office environment
  • Experience administering benefits
  • Experience working in a support role at a growing company
  • Experience working at a technology company

What we offer

  • Competitive salary
  • Outstanding medical and dental benefits (we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including access to LinkedIn Learning
  • When in-office work commences, paid lunches on in-office days for local employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
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Sr. Sales Operations Analyst
saas finance Nov 23 2020
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

Spreedly is looking for a curious and action-oriented sales operations analyst with a can do attitude that can serve as a strategic partner to sales and post-sales teams. In this role, you will provide analysis and support to the sales department. You will gather consistent and accurate information to report to the sales, finance, and management teams. You’ll also be responsible for compiling, analyzing, and interpreting the sales pipeline metrics, developing and tracking key performance indicators (KPIs), and implementing system best practices. Working relentlessly through data to drive more effective outcomes for the sales team. This is a hands-on, analytical role in a fast-paced environment requiring the ideal  candidate to perform effectively as an individual and as part of a team.

To perform this job successfully, an individual must be able to ensure the quality, accuracy, and process consistency in the sales organization’s efforts with relation to a data-based direction. Ability to drive improvements with the sales and go-to-market processes through data. An ideal candidate will be technically strong, have a good business acumen and can communicate well with all levels of partners. This individual is a strategic thinker, proactive and creative in finding problems and solutions, leading projects and getting things done.

What you'll do

  • Reporting and analysis of sales performance, trends, quarterly metrics and performance indicators
  • Developing reports and dashboards (Salesforce.com, Looker) for sales leadership
  • Work closely with the sales department to understand needs and to turn business problems into analytical projects
  • Transform key findings into visual presentations, including graphs and charts
  • Collaborate with leadership to identify and eliminate bottlenecks — inspiring a spirit of continuous improvement in the organization
  • Partner with finance to help manage the sales commission process and tools
  • Act as the data steward for all salesforce data by performing regular audits and data monitoring
  • Leverage Salesforce and other 3rd party tools to support opportunity management, account/contact management, and forecasting (Ex. Clari, InsightSquared)
  • Evaluate existing business processes and systems to identify gaps and opportunities for their streamlining
  • Update and maintain key documentation regarding our policies, sale processes, and requirements as needed

You have the following knowledge, skills, and abilities

  • Highly detail oriented, ensuring all work is completed thoroughly and accurately
  • Excellent customer service skills
  • Ability to act as a team player
  • Ability to think strategically and initiate, refine, and complete projects proactively with minimal guidance
  • Drive the collection of new data and the refinement of existing data sources
  • Design, analyze, and interpret the results of experiments
  • Use and recommend best practices while delivering scalable high quality solutions
  • Deep experience with SaaS sales cycle metrics and process

Qualifications

  • Excellent communication, presentation, and collaboration skills
  • 5+ years of professional experience doing quantitative analysis, building dashboards and reports, working with business partners to convert ambiguous messy data into tangible actionable results to influence business decisions in a fast paced industry  
  • 3+ years of experience with the Salesforce platform with clear understanding of Salesforce’s technical capabilities and limitations especially as it pertains to reporting and dashboards.
  • Acute understanding of a B2B SaaS sales cycle and customer journey
  • Experience collaborating with sales teams to gather critical information and deliver data-driven analyses and recommendations
  • Experience with data visualization tools, preferably  Looker (LookML)
  • BA or BS degree

What we offer

  • Competitive salary
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Senior / Staff Software Engineer, Architecture Team
senior ruby saas linux aws redis Nov 17 2020
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

There are multiple roles open for the appropriate candidate. A Senior/Staff engineer on the Architecture team  is a business minded, hands-on technologist, who ensures that Spreedly’s business strategy is supported by proper systems architecture to achieve its current and future goals. Their objective is to function as the technical liaison for Product initiatives – transforming customer needs and synthesizing them into technical solutions.

A Senior/Staff engineer in this role must fully “grok” both the business and the technical constraints within which it operates. The successful candidate is able to show how the current and future needs of an organization will be met in an efficient, sustainable, and adaptable manner. This individual works with their team and other engineering teams to develop corresponding roadmaps and project plans, then leads and supports their team to execute on that roadmap. It’s expected that a member of the Architecture team will champion one of the key initiatives underway.

Decisions aren’t made in a vacuum and the architect will work alongside their fellow engineering teams, the business, infrastructure, and informations security to achieve elements of the architectural roadmap.  Some work required to achieve elements of the architecture roadmap may be done in a federated manner, meaning other engineering teams have responsibility for executing some or all of a project. The position is responsible for working with the appropriate teams to integrate or aid in these efforts.

Spreedly’s environment is a SaaS platform consisting primarily of AWS, Heroku, Ruby, Rails, Elixir, Phoenix, Riak, Kafka, Postgres, Redis, and Linux ... but we are always pragmatically evaluating new languages and tools. We regularly deal with encryption, encoding, and security, all within the context of a distributed system.

Additionally, members of the Architecture Team stay abreast of current and future trends by researching advanced technologies and approaches regarding best practices in the field.

Skills / What We're Looking For

  • A track record of delivering well-crafted software
  • A willingness to be a generalist and the curiosity to try new things you've never done before
  • Excitement about building products for Spreedly's customers, who are primarily businesses doing commerce and their developers who are using our API's and toolkits
  • Excellent written communication skills, and a willingness to use them to document your work as necessary
  • The ability to operate autonomously, sorting your own immediate priorities out of the ever-shifting needs of a startup environment
  • Be a curious explorer, ready to roll up their sleeves, open to new technologies, prototype as needed and be a technical team-member, leading by example.
  • Understand business processes and have the ability to translate business problems/needs into technical solutions & technical solutions into business value
  • Develop roadmaps and projects that help achieve that vision, execute on the plan
  • See the world today and tomorrow and be able to design flexibility in the environment to avoid ceilings or rework
  • Confidence in your ability to learn new tech as necessary. Today we work primarily with Ruby, Rails, Elixir, Phoenix, Riak, Kafka, Postgres, Redis, and Linux ... but are always pragmatically evaluating new languages and tools
  • Balance architecture concerns with business needs

Focus

  • How technology can be used to solve a given business problem
  • Champion key initiatives

What we offer

  • What we offer
  • Competitive salary + equity
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Corporate Legal Counsel
saas cloud finance Nov 16 2020
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem. 

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

Spreedly is seeking its first in-house Corporate Legal Counsel to join our growing team and begin contributing quickly. As our corporate counsel, you will report directly to the VP of Finance, and will also work closely with various departments to review contracts, ensure operational compliance, and provide ad-hoc legal support. The ideal candidate has a law degree with experience drafting and negotiating technology agreements, such as cloud and SaaS contracts, advising on open source software issues, and partnering with sales and channel teams to close deals. To be successful in this position, you must be able to adeptly handle negotiating, reviewing, writing, drafting and executing agreements and contracts on behalf of the company, including outbound channel agreements (distribution agreements, reseller agreements, sale agent agreements, etc.), license agreements, NDAs, notices, termination letters, consent letters, and other correspondence. This position requires a motivated self-starter and a business savvy team player who can effectively manage and negotiate deals with minimal supervision in the fast-paced environment of a growing technology company.

What you'll do

  • Review, draft and negotiate outbound SaaS/cloud services, software licensing, open source software licensing, reseller and professional services agreements
  • Draft equity agreements, board consents, and related documents
  • Be the negotiator and legal advisor to sales, business development and channel partner teams to address and provide solutions to commercial issues during negotiationsHandle corporate governance matters, including general board and shareholder matters, including stock option issuances
  • Be a resource and give guidance to HR on relevant employment law issues 
  • Review and negotiate inbound vendor agreements as needed
  • Develop and maintain strong working relationships with the sales organization and internal stakeholders
  • Effectively manage and prioritize multiple deals and agreementsIdentify and assess legal and business risks of current commercial operations and processes
  • As bandwidth permits, handle a wide variety of other issues and projects that arise in growing in-house legal departments
  • Provide support and escalation to other team members on substantive legal issues such as data privacy and intellectual property
  • Review advertising and marketing materials to ensure that they are in compliance with legal requirements
  • Provide legal support for various go to market endeavors
  • Collaborate with various departmental colleagues to develop process improvements, templates, and operational policies
  • Provide legal advice and support on customer license compliance issues and disputes
  • Assist VP of Finance and CEO on special projects 
  • Provide training to the company on legal topics 

Must have

  • At least 3-4 years of relevant experience working in the corporate department of a law firm or for an in-house corporate legal department, preferably at a technology company
  • Knowledge and skills in software licensing, SaaS and/or e-commerce
  • Strong written and verbal communication skills
  • Strong interpersonal and presentation skills, along with the ability to communicate effectively with others at all levels of the organization
  • Proven negotiating skills with both legal and financial/commercial issues
  • Ability to work independently with little or no supervision
  • Ability to successfully interact with a wide variety of clients and business partners

Preferred qualifications

  • A law degree from a top tier university
  • Admitted to a recognized bar, bonus if admitted to the North Carolina State Bar
  • Preference will be given to those candidates in the Eastern time zone

What we offer

  • What we offer
  • Competitive salary + equity
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • 12 weeks paid Family Leave
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150)
  • Professional development opportunities including access to LinkedIn Learning

  • When travel and in-office work commences
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Director of Product Application Architecture
executive Sep 10 2020
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution that makes the payment ecosystem better by bringing together a diverse range of merchants and solution providers from around the world.

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

We are looking for a Director of Product Application Architecture who is a practical product-centric technical leader to ensure that Spreedly’s business strategy uses proper technology systems architecture to achieve its current and future goals. The objective is to look 6 months to a year ahead and, with efficiency as a strategy, lead a team of hands-on architects to produce common solutions to support existing and emerging business needs.

The Director of Product Application Architecture must fully understand the business. They keep track of technology concerns, as well as those of the business, and strive to make alignment between technology and the business more transparent. As a broker between the business and technology in looking ahead, this results in showing how the current and future needs of an organization will be met in an efficient, sustainable, and adaptable manner. This individual works with their team and other engineering teams to develop a corresponding roadmap and project plans, then support their team to execute on that roadmap.

The Director of Product Application Architecture manages a team of architects and is responsible for overall execution of their plan. Some work required to achieve elements of the architecture blueprint may be done in a federated manner, meaning engineering teams have responsibility for executing some or all of a project. The Director of Product Application Architecture is responsible for working with the appropriate teams to integrate or aid in these efforts.
Additionally, the Director of Product Application Architecture stays abreast of current and future trends in both researching advanced technologies and approaches regarding best practices in the field.

Skills

  • Strong people leadership skills, ability to guide and influence
  • Be a practitioner with efficiency as a strategy
  • Understand business processes and have the ability to translate business problems/needs into technical solutions & technical solutions into business value
  • Create a cohesive vision for the overall Spreedly platform to support evolving business needs
  • Map out a roadmap and projects that help achieve that vision, execute on the plan
  • See the world today and tomorrow and be able to design flexibility in the environment to avoid ceilings or rework
  • Balance architecture concerns with application complexity and business needs
  • Develop and manage project(s) with clearly defined goals, plans, risks, and issues

Focus

  • How technology can be used to solve a given business problem
  • Which framework, platform, or tech-stack can be used to create a solution
  • How things will scale for the future and how they will be maintained
  • Figuring out the risk in 3rd party frameworks/platforms and how to mitigate those risks
  • Finding a solution to business problems

Organization:

  • Director level
  • Reports into CTO with a dotted line to the Head of Product
  • Architecture team reports into Director of Product Application Architecture
  • Runs the Arch Council to collaborate across Engineering, Infrastructure, and Security

What we offer

  • Competitive salary
  • Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • Remote friendly work environment. Even our local employees are remote 3 days per week!
  • Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days for local employees
  • Quarterly visits to HQ for remote employees
  • 12 weeks paid Family Leave
  • Matching 401k plan
  • Monthly digital lifestyle stipend 
  • Yearly paid professional development
If this at all sounds interesting, we'd love to hear from you!

Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
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Director of Customer Success
executive finance Aug 17 2020
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution that makes the payment ecosystem better by bringing together a diverse range of merchants and solution providers from around the world.

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

Spreedly is looking for a dynamic, data-oriented leader to help drive the next exciting phase of our growth as theDirector of Customer Success for our small and medium sized customers. The Director of Customer Success will lead the operations of the Customer Success team, including strategy, direction and account management. With a strong focus on data analytics, the Director of Customer Success owns the customer lifecycle for month to month customers to ensure client satisfaction and growth, responsible for customer retention and the prevention of churn, and works closely with relevant stakeholders across marketing, engineering, product development and finance within the company. The ideal candidate will have a track record of utilizing tools and services to build powerful, actionable insights that improve onboarding conversions, service usage and decrease preventable churn. 

Required Experience / Skills

  • Strong data analytics skills and the demonstrated ability to utilize data in making business decisions
  • Real world examples of utilizing tools such as Looker, Intercom, Churn Zero to build an end to end process that resulted in higher conversions, faster ramping and decreased preventable churn
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Deep understanding of value drivers in recurring revenue business models
  • Keen understanding of customer needs and ability to implement mutually beneficial solutions
  • Analytical and process-oriented mindset focusing on automating support to promote scalability 
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with ability to inspire others
  • Excellent communication and presentation skills
  • Maintains discretion in working with sensitive and confidential information

Responsibilities

  • Work closely with marketing to create a 360 degree from awareness, conversion, usage, up-sell and advocacy
  • Manage and optimize customer journey
  • Manage Customer Success activities including indicators of high-growth and potential churn
  • Define and measure the effectiveness of Customer Success utilizing data to drive improvement
  • Retain and develop a world class Customer Success team
  • Lead cross functionally to inspire and drive Customer Success across company 

What We Offer

  • Competitive salary
  • Outstanding medical and dental benefits (we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • Tues./Thurs. in-office days- the rest of the week employees are free to work wherever they choose (currently 100% work from home due to COVID-19)
  • Paid lunches on in-office days
  • 12 weeks paid Family Leave
  • Matching 401k plan
  • Monthly digital lifestyle stipend 
  • Yearly paid professional development 
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

We appreciate your interest in our company. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
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Accountant II
finance Jun 19 2020
Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution that makes the payment ecosystem better by bringing together a diverse range of merchants and solution providers from around the world.

Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.

A Spreedly Accountant II functions as an integral team member in the accounting team to assist with month-end close, including but not limited to general ledger accounting, tax compliance and also ad-hoc financial analysis. This position interacts with multiple departments and requires a demonstrated capability for generally accepted accounting principles, attention to detail and problem solving in a fast-paced and dynamic progressive environment.

Experience and Requirements

  • BA/BS Degree in Accounting/Finance or equivalent experience.
  • Minimum of 5 years’ general ledger and tax experience 
  • Advanced skills in Microsoft Excel required.
  • Demonstrates excellent analytical skills, attention to detail and ability to multi-task.
  • Strong planning and organization, verbal and written communication skills.
  • Proven ability to interact/problem-solve between departments and outside vendors.
  • Experience / working knowledge of transactional accounting systems and processes.
  • Netsuite experience highly preferred.

Primary Responsibilities

  • Contribute to the development of financial statements in accordance with US GAAP.
  • Maintain and prepare reconciliations, journal entries and memos for areas of responsibility.
  • Assist with annual budget, and rolling forward forecast.
  • Ensure tax compliance with current regulations, follow accounting policies and procedures and regulatory requirements.
  • Analyze and recommend actions to resolve discrepancies.
  • Investigate questionable data.
  • Assist with month end closing.
  • Provide supporting documentation for audits.
  • Contribute to the development of company-wide templates.

Secondary Responsibilities

  • Flexibility to multi-task in a fast-paced deadline-driven environment.
  • Practical and applied knowledge of general accounting standards and principals.
  • Capacity to support general accounting, tax and analytical problem solving projects.
  • Ability to contribute to transactional process and systems improvement projects.

What We Offer

  • Competitive salary
  • Outstanding medical and dental benefits (we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • Tues./Thurs. in-office days- the rest of the week employees are free to work wherever they choose (currently 100% work from home due to COVID-19)
  • Paid lunches on in-office days
  • 12 weeks paid Family Leave
  • Matching 401k plan
  • Monthly digital lifestyle stipend 
  • Yearly paid professional development 
Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Spreedly is an equal opportunity employer. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples and structured interviews.

Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, WA or outside the contiguous US. All applicants must have a US work visa.  

Thank you for your interest in our company, because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Future: Software Engineer
ruby linux redis api May 13 2020
Spreedly is a rapidly growing, payments technology firm, with headquarters located in downtown Durham, North Carolina.  We are a stable, growth stage company with a team that enjoys working together and is remote friendly and inclusive. Our culture is based around our dedication to a meaningful work/life balance, and our commitment to that is reflected in the way we've structured the company, as well as the benefits and perks that we offer to employees.

We've developed a powerful infrastructure that is central to the massive and growing payments market. We're growing incredibly fast too. In fact, we just raised $75M from Spectrum Equity. And we're processing over one million transactions per day.

Principals only, no recruiters

Spreedly is a rapidly growing, payments technology firm, with headquarters located in downtown Durham, and we’re seeking a mid level Software Engineer to help with the next exciting phase of our growth.

You’ll be spending your time working on the engineering team building functionality for customers. Building product at Spreedly is somewhat unique in that our main product is a payments API used by other developers. So “designing a UI” often means thinking through how you would want a given API to work if you were using it, and when we “work on Javascript”, it’s usually building libraries for other developers to use in their own pages. “Adding a feature for a customer” could mean working through how to securely enable a developer to do something interesting with a credit card number. Super challenging and fun, we think! And since we work with credit card data on a daily basis, thinking about security is a way of life at Spreedly, as is building sustainable processes to keep that information safe (and our auditors happy).

Must Haves

  • The skills required to refactor and add features to a large but reasonably clean codebase.
  • An ability to design components and services with guidance from your senior peers.
  • The ability to operate semi-autonomously, sorting your own immediate priorities out of the ever-shifting needs of a startup environment.
  • A willingness to be a generalist and dig into new things you've never done before.
  • Excellent written communications, and a willingness to use them to document your work as necessary.
  • A quiet confidence in your ability to learn new tech as necessary. Today we work primarily with Ruby, Rails, Elixir, Phoenix, Riak, Kafka, Postgres, Redis, and Linux ... but are always pragmatically evaluating new languages and tools

What We Offer

  • Competitive salary + equity package
  • Outstanding medical and dental benefits (we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Open PTO policy
  • Tues./Thurs. in-office days- the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days
  • 12 weeks paid Family Leave
  • Matching 401k plan
  • Monthly digital lifestyle stipend
  • Yearly paid professional development
We're constantly striving to have the fairest and most productive hiring process possible. We want to ensure that every candidate is treated equally and our interactions are designed with that goal in mind. If you want to get a sense for what your application process will look like, we'd encourage you to read the following: Stop Hazing Your Potential Hires and Programming Puzzles Are Not the Answer.

If this at all sounds interesting, we'd love to hear from you!

Spreedly is an equal opportunity employer that values a diverse culture as it’s an accurate reflection of the larger community and world in which we live. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples and structured interviews.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Spreedly is an equal opportunity employer. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples and structured interviews.

Thank you for your interest in our company, because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Future: Engineering Manager
manager engineering manager May 13 2020
Spreedly is a rapidly growing, payments technology firm, with headquarters located in downtown Durham, North Carolina.  We are a stable, growth stage company with a team that enjoys working together and is remote friendly and inclusive. Our culture is based around our dedication to a meaningful work/life balance, and our commitment to that is reflected in the way we've structured the company, as well as the benefits and perks that we offer to employees.

We've developed a powerful infrastructure that is central to the massive and growing payments market. We're growing incredibly fast too. In fact, we just raised $75M from Spectrum Equity. And we're processing over one million transactions per day.

Local applicants only, no remote candidates. All applicants must have a valid US work visa.  

Spreedly is seeking a software engineering manager who's ready to jump in and manage 5-10 direct reports across ~2 functional teams. You'll also bring your experience to the table and help us continue iterating on how we do engineering and engineering management. We've made good progress in some areas - our hiring and onboarding processes being notable examples - but are regularly tweaking our processes and structure as we continue scaling the company from our current size of 50 to who knows how many multiples of that in the coming 4-5 years.

You may not yet have pure engineering management experience, but should have a proven aptitude for technical leadership and be excited to join Spreedly to support and enable the people that build and maintain our product as we keep growing. We bring the same pragmatic mentality to managing as we do to designing systems. We want someone that can come in and start being a part of those conversations, sharing your experiences and takeaways, to help us evolve our engineering management practice at Spreedly.

Responsibilities

  • You will lead a variety of cross-functional technical teams, making sure team members are getting the feedback they need to do their jobs and improve at their craft.
  • You will also represent your team to the rest of the organization, helping them understand the team's role and prioritize the set of things the team could be working on.
  • You will be doing the challenging work of management full-time from day one, and will not have critical path engineering responsibilities for any initiatives (but still need serious technical chops - see "Requirements").
  • You will be responsible for the technical quality and product cohesion of your teams' work product and should be prepared to work with relevant stakeholders across the organization to ensure both meet expectations.
  • You will collaborate with existing engineering management (and engineers) as we continue to iterate on how Spreedly does engineering as an organization.

Requirements

  • You have technical leadership experience - we need someone already comfortable with the dynamics of technical teams and delivering/supporting a technical product. This may take many forms, including non-technical management experience paired with several years of diverse technical experience, or technical team leadership experience without the human management aspect, etc...
  • As a manager, you lead with empathy, maturity, and candor.
  • You have real coding chops that allow you to support engineers of all levels as they make decisions about how we build Spreedly. While coding will not be an expectation in this role, you will need to rely on your technical experience to manage and have credibility with fast-moving engineering teams. It's not a litmus test, but if you weren't a developer in a past life this is probably going to be a stretch.
  • You should thrive in loosely structured environments. We're getting bigger, but still find our top performers are those that take responsibility vs. waiting for it to be assigned.
  • You should be comfortable thinking strategically about organizational and management topics. We don't blindly apply the best-practice du-jour here at Spreedly. Instead, we think critically about the assumptions inherent in any practice and if they're relevant to Spreedly. This should be your native mode of thinking.
We're proud of our engineering organization and can't wait for you to join us to scale and support our teams as we continue to grow.

Spreedly is an equal opportunity employer and is working to build a diverse culture that reflects the fact that everyone in the world makes payments. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples and structured interviews.

Due to the sensitive nature of what Spreedly does - handling payment data - candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later - we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.


Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Spreedly is an equal opportunity employer. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples and structured interviews.

Thank you for your interest in our company, because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job:
Future: Support Engineer
html css saas api May 13 2020
Spreedly is a rapidly growing, payments technology firm, with headquarters located in downtown Durham, North Carolina.  We are a stable, growth stage company with a team that enjoys working together and is remote friendly and inclusive. Our culture is based around our dedication to a meaningful work/life balance, and our commitment to that is reflected in the way we've structured the company, as well as the benefits and perks that we offer to employees.

We've developed a powerful infrastructure that is central to the massive and growing payments market. We're growing incredibly fast too. In fact, we just raised $75M from Spectrum Equity. And we're processing over one million transactions per day.

Spreedly is seeking an experienced Support Engineer to join our team, learn all about Spreedly and begin contributing quickly. Our thorough API documentation, ease of implementation, and timely responses are just a few reasons our customers love Spreedly. We are a lean, quickly evolving team that isn’t afraid to reflect on process, approach, and tools to make sure we’re providing the smoothest experience for users in the most efficient way as we scale our team. We will look to you for meaningful feedback on product, user experience, internal processes, and beyond. 

We are looking for a strong communicator who demonstrates the ability to prioritize, present solutions and take initiative. You listen with curiosity and a desire to learn, are patient and can see the big picture. 

A typical day might include running API calls to troubleshoot a customer issue, combing code (a lot of Ruby) to verify product behavior, updating documentation to provide clarity on said behavior, and running scripts to unblock customers. Outside of the queue, you’ll have opportunities to own projects that help our team scale and develop new skills. 

What you'll do

  • Research and troubleshoot implementation questions and issues, driving self-service where possible
  • Create and maintain documentation to aid in customer education and self-service
  • Assist new customers in the migration of their data to Spreedly
  • Seek out and execute new ways to optimize and automate team processes and responsibilities
  • Track feature requests, deeply understanding the customer use case, value and impact
  • Provide early feedback on feature development, training and documentation
  • Discover, analyze and communicate gaps in the customer experience

We're looking for someone with

  • Experience working with REST APIs, HTML, CSS and Javascript
  • A history of supporting technical customers
  • Excitement for how quality customer interactions drive business growth
  • Superior verbal and written communication skills
  • Ability to thrive and take ownership in loosely structured environments
  • Demonstrated ability to learn new languages and technologies

Nice to haves

  • Web development experience 
  • Experience at a growth stage SaaS company
  • Experience supporting developers
  • Familiarity with the payments industry

What we offer

  • Competitive salary
  • Outstanding medical and dental benefits (we pay 100% of monthly premiums for employees + families)
  • Life and long-term disability insurance
  • Medical and dependent care FSA
  • Optional vision insurance
  • Open PTO policy
  • Tues./Thurs. in-office days- the rest of the week employees are free to work wherever they choose
  • Paid lunches on in-office days
  • 12 weeks paid Family Leave
  • Matching 401k plan
  • Monthly digital lifestyle stipend 
  • Yearly paid professional development 
When applying, please include a cover letter in the Additional Information section and tell us a little bit about yourself. 

This position is open to a local candidate (Durham, NC) or a remote candidate. Currently we are unable to hire in CA, NY, or WA.

Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

Spreedly is an equal opportunity employer. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples and structured interviews.

Thank you for your interest in our company, because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
Share this job: