Udemy

<div><b>Network Engineer</b></div><div><br></div><div>This role will be defining the architecture, deployment, and operations of our network infrastructure. You will work closely with Information Security, Site Reliability, Systems, IT and other engineering teams to ensure that our cloud, corporate office and data center networks are highly-available, scalable and secure.</div><h3>Responsibilities:</h3><div><ul><li>Design, deploy, and maintain 24/7/365 operations of our cloud, corporate office, vpn, data center networks and supporting systems infrastructure</li><li>Develop monitoring, tooling, and network management strategy</li><li>Develop configuration management capabilities and documentation practicesImplement fault-tolerance throughout the infrastructure</li><li>Act as point of escalation for network related support cases including participation in an on-call rotation</li><li>Train and mentor peers to develop technical resources as necessary</li></ul></div><h3>Qualifications:</h3><div><ul><li>A minimum of 5 - 10 years of experience in an enterprise environment</li><li>Advanced knowledge of network security</li><li>Advanced knowledge of cloud provider networking (AWS, GCP, Azure)</li><li>Experience with IaC tools such as terraform, CloudFormation and Ansible</li><li>Experience managing data center deploymentsExperience managing remote work strategy and client VPN infrastructure</li><li>Experience managing corporate office networking</li><li>Comprehensive hands-on experience with networking vendors including Palo Alto Networks / Arista / Meraki / Cisco</li><li>Comprehensive hands-on experience managing Linux operating systems</li><li>Experience with high volume, fault tolerant networks</li><li>Experience deploying and administering network management and monitoring tools</li><li>Information Security experience and relevant certifications are a big plus</li></ul></div><div>#LI-UL1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div>At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified applicants with arrest and conviction records.</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Network Engineer

<div><b>ABOUT THE ROLE:</b></div><div><br></div><div>We are looking for an Enterprise Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.&nbsp;</div><div><br></div><div><b>** THIS IS A FULLY REMOTE ROLE **</b>&nbsp;</div><div><br></div><div><b>Our Customer Success Mission</b></div><div><br></div><div>To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.&nbsp;</div><div><br></div><div><b>Our Customer Success Core Values</b></div><div><br></div><div>Strategic mindset</div><div>Resourceful</div><div>Inspirational</div><div>Trustworthy</div><div>Collaborative</div><div><br></div><div><b>How We Do It</b></div><div><br></div><div>Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.&nbsp;</div><div><br></div><div>We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.&nbsp;</div><div><br></div><div>We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.&nbsp;</div><div><br></div><div>We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.</div><h3>Here’s what you’ll be doing: </h3><div><ul><li>Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers</li><li>Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers</li><li>Be an expert on the UFB Platform, with a deep understanding of our technology and content</li><li>&nbsp;Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization</li><li>Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB</li><li>Build and maintain trusted advisor relationships at the executive level</li><li>Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets</li><li>Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations</li><li>Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements</li><li>Partner with marketing to develop customers for case studies and media opportunities</li><li>Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the&nbsp; Customer Success department</li></ul></div><h3>We’re excited about you because you have:</h3><div><ul><li>BA or BS degree</li><li>Intensely curious, lifelong learner</li><li>5-8 years of B2B SaaS customer success, account management, consulting and/or sales experience working with large, enterprise-level accounts (&gt; $150k ACV)</li><li>Experience working with HR/L&amp;D customers</li><li>Ability to build and nurture trusted relationships</li><li>Ability to identify, work and close complex deals</li><li>Experience developing strategies to increase adoption of technology solutions</li><li>Basic understanding of concepts related to customer integrations (e.g,, Single Sign-On, APIs, feature customization, etc.)</li><li>Outstanding verbal and written communication skills</li><li>Superior project and time management skills; excellent attention to detail</li><li>Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes</li><li>Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together</li></ul></div><div>#LI-KM2</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Enterprise Customer Success Manager, Strategic Growth Accounts

<div><b>About us</b></div><div>Udemy for Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. </div><div><br></div><div>We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing &amp; sales, HR, professional and personal development skills and more. And we’re just getting started.&nbsp;</div><div><br></div><div>We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.&nbsp;</div><div><br></div><div><b>Who we are looking for:</b></div><div>We are looking for an Enterprise Account Manager to join our high performing, remote team in Asia to help us further grow our B2B Sales team in APAC.&nbsp; This role is responsible for developing and closing new Udemy for Business sales across a range of companies and verticals across the Asia Pacific region.&nbsp;The person we’re looking for will be an energetic, driven and successful sales professional, who enjoys working collaboratively in a high performing team.  </div><h3>Here’s what you’ll be doing:</h3><div><ul><li>Ensure an outstanding customer experience is achieved for new and existing customers</li><li>Implement a strong and consistent outbound cadence with a view to bringing multiple new organisations to Udemy</li><li>Grow existing Enterprise customers to ensure sustained regional revenue growth</li><li>Help manage the relevant inbound leads through the full sales cycle</li><li>Lead the charge in the region and across core sales responsibilities including acquiring clients; up-selling customers, building pipeline; negotiating and selling Udemy’s proposition</li><li>Bring potential clients to an understanding of the options or solutions that are applicable to their situation, demonstrating how features and benefits match their needs</li><li>Beat revenue and activity targets on a weekly/monthly/quarterly basis</li><li>Accurately forecast new sales pipelines along with add-on bookings</li><li>Develop and execute account plans to deliver quarterly revenue goals, using data points to determine opportunities within the region</li><li>Work cross-functionally with Sales/Business Development, Customer Success, Marketing, Content, etc. to drive the business forward</li><li>Collaborate with the leadership team and sales operations to identify strategies, and processes to better achieve revenue goals.</li></ul></div><h3>We are excited about you because you bring:</h3><div><ul><li>At least 5 years relevant sales experience with experience selling SaaS to Enterprise customers</li><li>Exceptional skills in prospecting, discovery, presentation, buying behaviours, and overcoming objections</li><li>Proven track record of a successful out-bound cadence</li><li>Successful track record of quota attainment as a senior individual contributor</li><li>Significant experience and competence developing relationships at C-Level and navigating complex organisations</li><li>A high energy, optimistic and collaborative team-player with strong organizational and time management skills</li><li>Strong drive for results, while retaining a focus on consistently delivering a great customer experience</li><li>Excellent communication and presentation skills, attention to detail and the skill of dealing with ambiguity</li><li>Proficiency in Salesforce and other sales tools</li><li>Fluency in English and Cantonese and or Mandarin to a business standard is a mandatory requirement</li></ul></div><div><b>The team:</b></div><div>Come and join a high performance team. People who belong. People who succeed.</div><div><br></div><div>​​Your manager, James Della-Porta, is also new to the team and is excited to be building out our APAC sales organisation.&nbsp; Hiring for attitude first, aptitude second, he is excited to invite passionate, driven individuals to join this group to work collaboratively with the team and lay the foundations of excellence in sales acumen, and drive the right behaviours in order to achieve outstanding outcomes for the business and our customers.</div><div><br></div><div>We don’t want you to sell anything, want to help solve problems that directly impact business outcomes. Respect, humility and authenticity will go a long way in this team. If you’re looking for high-speed professional growth and a lot of laughter, this team is for you. If your passion is to share ideas, knowledge and insights that help solve problems, you must apply. </div><div><br></div><div>No lone wolves or egos please.</div><div><br></div><div><b>Next Steps:</b></div><div>Our recruitment team is eager to hear from you and will personally read every application in detail. So give it your best shot -&nbsp; take some time to submit your CV together with a cover letter detailing how you meet the criteria we have outlined and most importantly why you’d love to be part of the team at Udemy.&nbsp;</div><div><br></div><div>We don’t have a closing date on our applications but we can’t wait to hear from you. Suitably qualified applicants will move through our ‘getting to know you’ process quickly. We will outline the benefits of working with us, including professional development, career growth, flexible work hours together with a hybrid working environment. All this is underpinned with the data, insights and tools to set you up for success.</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Enterprise Account Executive, APAC - Cantonese and/or Mandarin

<div><b>Summary</b></div><div><br></div><div>Our SRE team has a wide range of responsibilities, from managing systems to incident management. We focus on empowering the engineering org to ship and operate their own services in production. We do this through testing, automating and monitoring everything from the infrastructure to the application. We see failure as a problem with our processes, and an opportunity to learn and improve.&nbsp;</div><div><br></div><div><b>You</b></div><div><br></div><div>Automation is your thing. You don’t want to just maintain systems, but write the software that maintains the systems. You’re into Linux and are not afraid to dig deep when troubleshooting application, system and network problems. You care about distributed systems and like making them scale. You usually have ideas about how to improve things and want to work in an environment where you can make that <a href="http://happen.We" rel="nofollow noopener" target="_blank">happen.We</a> don't really care about your level of formal education, mathematical skill and so on. We want to see that you have relevant experience, that you like automating away repetitive work, that you have good attention to detail, an aptitude for learning new skills and that you have empathy for your fellow engineers.</div><h3>Examples of typical things our team has worked on:</h3><div><ul><li>Implemented infrastructure as code, migrating from hand-provisioned systems on bare metal to fully automated systems on AWS and VMWare</li><li>Rolled out our disaster recovery site, and ran successful production game days against it</li><li>Built load-testing infrastructure to help engineers stress test various components against production, and against a staging environment we also built for systems not yet in production</li><li>Drive capacity planning for the whole org, identify risk areas, and get hands on helping teams implement improvements. We consult with all engineering teams in preparing for our seasonal campaign traffic where we see about 1.5x our previous peak</li></ul></div><div><b>Us</b></div><div><br></div><div>Our team is responsible for most of the shared systems, such as load balancers, orchestration platforms, service discovery, etc. We’re also responsible for capacity planning and seasonal campaign preparation for the entire organisation. </div><div>Most of our application code and automation is written in Python, with Ansible building images and managing live hosts, and Terraform managing infrastructure. We use automated testing and continuously deliver much of our infrastructure changes already, but we have a lot more to do. Empathy is one of our most valued skills and we are always trying to maximise developer happiness and productivity, while developing automation and processes to minimise risk to site reliability.&nbsp;</div><div><br></div><div><b>Location and hours</b></div><div><br></div><div>Our team is distributed between Dublin, Ireland and San Francisco. This position is in Dublin, and we'd like you to be based there. We are currently based in the Grand Canal Docks, but will be moving to a much larger office nearby in the coming months. Our working hours are typically 1000-1800, but it varies by person. Once you've settled in you'll have the opportunity to work from home regularly.</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Principal Production Engineer

<div><b>Who we are looking for:</b></div><div><br></div><div>1. Experience (ideally) in ed-tech/online learning. An understanding of commercial-level organizations and empathy for the challenges they face, and a thirst for helping them solve their problems.&nbsp;&nbsp;</div><div>2. A deep understanding of customer success. Renewal, Upsell adoption, and customer advocacy are the foundations you've built your career on. You know the customer journey, and understand the importance of a partnership that is mutually beneficial.</div><div>3.&nbsp;You’re a trusted advisor that can see the challenge as an opportunity.&nbsp;&nbsp;</div><div><br></div><div><b>You will:</b></div><div><br></div><div>1. Be a team player&nbsp;</div><div>2. Have accountability for your customer portfolio and its success</div><div>3. Love to learn and enjoy self/personal development&nbsp;</div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Customer Success Manager - Commercial

<div>The <b>Global Vice President of Sales Development</b> will lead and scale our team of high-performing Sales Development Representatives around the World who are responsible for both inbound and outbound market development activities. Our sales development team is approaching 100 Udemates worldwide and will be growing substantially in 2022.&nbsp; This division of Udemy is truly the “Life Spring” for Udemy Business (UB), the talent and revenue engine with top performers who are promoted into Sales and other parts of the organization where they grow their career and help push Udemy towards becoming the largest Education Technology provider in the World!&nbsp;&nbsp;</div><div><br></div><div>The Global VP will report to the Head of Global Sales and work cross-functionally with the Sales, Marketing, and Enablement teams as an operational leader managing the base of target accounts; orchestrating coordinated plays to consistently identify opportunities and grow pipeline. The leader will be a dynamic, results-driven, process-minded individual that is an exceptional coach and motivator of people, driving execution and sales development excellence. <b>The ideal candidate will thrive in a position that is all about Talent Development and Process Optimization, working with Senior Leadership on Strategic Planning and long term Organization Design for the Sales Development function in order to drive results for the entire company.&nbsp; </b></div><div><br></div><h3>You will:</h3><div><ul><li>Tenaciously grow the sales development organization, increase sales pipeline volume, optimize deal velocity and revenue via closed-won business.&nbsp;&nbsp;</li><li><b>Talent Development</b>:&nbsp;&nbsp;Attract, recruit, train, manage and retain a high-performing team of sales development representatives and sales development managers.</li><li>Own overall responsibility for inspiring, mentoring, and developing team members.</li><li>Provide leadership, development, and training for our SDR team to hit and exceed monthly goals and achieve other defined objectives.</li><li><b>Process Optimization</b>:&nbsp;&nbsp;Set and meet key performance indicators and objectives and key results with the sales leadership team.</li><li>Develop and maintain SDR best practices, pitches, and objection handling</li><li><b>Strategic Planning</b>:&nbsp;You will be a critical contributor to the corporate Sales and Marketing strategy, providing the definition and implementation of the plan and ensuring global alignment in the business.&nbsp;</li><li>Work as a strategic partner to the marketing and sales organization to optimize the sales funnel and help to develop demand generation campaigns/content</li><li><b>Long term Organization Design:&nbsp;</b>Evaluate current sales tech stack to manage the sales process and set standards for performance.</li><li>Accurately forecast the sales development pipeline and proactively flag risk.</li><li>Achieve and consistently exceed monthly and quarterly SDR team goals</li></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>6+ years of Sales Leadership - Proven ability to develop IC’s into Managers and guide Managers into “Leader of Leaders”.</li><li>6+ years of experience working in a fast-paced technology/SaaS company and 4 of those years in a sales role&nbsp;</li><li>Capacity to hire, inspire, lead, and motivate team members and establish a healthy and collaborative work environment</li><li>Experience leading a global team (North &amp; South America, EMEA, and APAC)</li><li>Track record of meeting and exceeding individual and team goals</li><li>Exceptional planning, organization, and project management skills with the ability to consistently meet deadlines.</li><li>Excellent reporting and analytics skills using Salesforce, Excel, and equivalent tools</li><li>Nice to have: Bilingual in Spanish and English&nbsp;</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Global Vice President of Sales Development

<div>The Udemy GTM Strategy &amp; Operations (GTMSO) team’s mission is to enable all go-to-market teams to scale and grow top line revenue efficiently.&nbsp; The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire go-to-market universe from lead generation to customer retention.</div><div><br></div><div>The ideal candidate has a strong understanding of B2B SaaS and needs to be experienced in Go-To-Market Operations. You need to be data-driven, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy. You will manage a team responsible for implementing the necessary processes and tools to advance our GTM strategy.</div><h3>Here’s what you’ll be doing:</h3><div><ul><li>Lead a team in driving the strategy and execution of our GTM tech stack and large SFDC related projects&nbsp;</li><li>Responsible for the team’s delivery of go-to-market initiatives</li><li>Partner with our internal cross-functional stakeholders to establish, document, and define business requirements, metrics and KPIs.&nbsp;</li><li>Collaborate with our Business System team to optimize SFDC functionality and co-create a SFDC roadmap and potential future products/integrations.</li><li>Regularly assess GTM tools roadmap to identify scalable solutions to meet current and future business needs.</li><li>Establish yourself as a cross functional leader to identify, design and implement business processes that increase productivity and remove bottlenecks.</li><li>Ensure data integrity is maintained by instilling data quality standards across all data related activities.</li><li>Hire, coach, and develop a growing GTM Ops team</li></ul></div><h3>We’re excited about you because you have: </h3><div><ul><li>5+ years experience in GTM operations&nbsp;</li><li>2+ years experience in people management</li><li>Experience overseeing GTM tools such as Salesloft, Zoominfo, RingLead, Dun &amp; Bradstreet, Salesforce, etc</li><li>Experience setting team goals that align with GTM priorities and working closely with senior leaders in a SaaS B2B business</li><li>Get-it-done mindset. You are not afraid to roll up your sleeves and do what it takes to help your team get the job done.&nbsp;</li><li>Know how to coach and motivate your team to impact business results</li></ul></div><div>Compensation: Minimum $106,000 + equity + benefits</div><div><br></div><div>#LI-Remote</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Manager, Revenue Operations

<div>Do you love what you do?&nbsp; Are you passionate about programming?&nbsp; If you love challenges and strive for excellence, come build the future of Cohort Learning with us!&nbsp; You will be part of a small, focused team tasked with building a platform that brings people to come together to learn together.&nbsp; As a member of the team, you will be responsible for a variety of software development projects ranging from building new Program authoring features to building the data pipelines critical to learning impact data analysis.&nbsp; We don’t forget to celebrate and have fun.&nbsp; Come and grow with us!</div><h3>Here's What You'll Be Doing:</h3><div><ul><li>Design, develop, test, and release features for Udemy’s user-facing products that are crucial for business expansion and growth</li><li>Collaborate with product managers, designers, and engineers to identify opportunities and implement solutions that provide positive value to our students and our business</li><li>Plan, organize, and complete work within agile sprints</li><li>Communicate effectively on progress and meeting expectations</li><li>Participate in code reviews, design discussions, and develop features and solutions that scale</li><li>Serve as a technical lead for various projects/tasks as needed</li><li>Use best software development practices and processes to coach and mentor junior engineers to become proficient developers</li><li>Contribute to a team culture that values openness, quality, robustness, and scalability while fostering innovation</li><li>Identify and evaluate new technologies that improve the performance, maintainability, and elegance of our software implementation</li></ul></div><h3>We’re Excited About You Because You Have:</h3><div><ul><li>Minimum four (4) years of experience as a backend software engineer</li><li>Object-Oriented software design patterns and computer science fundamentals (e.g. data structures, algorithms)</li><li>Web application development using a modern framework</li><li>Web Framework ORM (i.e. Django)</li><li>Python (minimum 2 years)</li><li><a href="http://Node.js" rel="nofollow noopener" target="_blank">Node.js</a> (minimum 2 years)</li><li>Relational DB (i.e. MySQL) including development of complex SQL queries</li><li>Document-oriented DB (i.e. MongoDB)</li><li>Big Data Experience (data lake, data warehouse, data pipelines)</li><li>Linux and/or Unix</li><li>Asynchronous Messaging (i.e. AWS SNS/SQS, Kafka, Redis)</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Senior Backend Software Engineer

<div>Do you love what you do?&nbsp; Are you passionate about programming?&nbsp; If you love challenges and strive for excellence, come build the future of Cohort Learning with us!&nbsp; You will be part of a small, focused team tasked with building a platform that brings people to come together to learn together.&nbsp; As a member of the team, you will be responsible for a variety of software development projects ranging from enhancements to make the system more engaging and impactful to building new Program authoring features.&nbsp; We don’t forget to celebrate and have fun.&nbsp; Come and grow with us!</div><h3>Here's What You'll Be Doing:</h3><div><ul><li>Design, develop, test, and release features for Udemy’s user-facing products that are crucial for business expansion and growth</li><li>Collaborate with product managers, designers, and engineers to identify opportunities and implement solutions that provide positive value to our students and our business</li><li>Plan, organize, and complete work within agile sprints</li><li>Communicate effectively on progress and meeting expectations</li><li>Participate in code reviews, design discussions, and develop features and solutions that scale</li><li>Serve as a technical lead for various projects/tasks as needed</li><li>Use best software development practices and processes to coach and mentor junior engineers to become proficient developers</li><li>Contribute to a team culture that values openness, quality, robustness, and scalability while fostering innovation</li><li>Identify and evaluate new technologies that improve the performance, maintainability, and elegance of our software implementation</li></ul></div><h3>We’re Excited About You Because You Have:</h3><div><ul><li>Minimum four (4) years of experience as a front-end software engineer</li><li>Object-Oriented software design patterns and computer science fundamentals</li><li>Experience with web application technologies including HTTP, HTML, CSS, and JavaScript</li><li>Experience with modern JS libraries/frameworks (i.e. React, Angular, JQuery, etc.)&nbsp;</li><li>Experience building Frontend Applications using web services/RESTful API's</li><li>Build responsive web design, handle page navigation and turn mock-ups into web pages quickly and according to spec</li><li>Working knowledge of Linux and/or Unix</li><li>Willingness to "go the extra mile" when needed</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Senior Frontend Software Engineer

<div><b>ABOUT THE ROLE: </b>The Marketing Manager will be an integral part of Udemy’s Channel Marketing team, being across the Onsite, Mobile Push, In-App, and Email Marketing. This will encompass cross-channel marketing campaign execution and experimentation, establishing a strong business sense for each channel, and monitoring deliverability within campaigns. This role ensures the executional success of all global campaigns by tracking deliverables, executing campaigns using Udemy’s internal and external tools, and leading quality control efforts, while maintaining an eye toward process improvement and documentation. This work will have a direct impact on the team’s pursuit of improving the customer journey and impacting long-term value for students and instructors, through both current and future channels, as new owned-channels are implemented such as; Inboxing, Web Push, Intercom, etc.</div><div><br></div><div><b>ABOUT YOU:</b>You are extremely organized, action-oriented, and comfortable managing multiple projects’ timelines at a time. You thrive in execution-driven roles, have a strong business sense, and identify operational improvements. You balance empathy &amp; efficiency, welcome ambiguity, ferociously prioritize, and are hungry to own a crucial piece of the revenue-value-chain of a global, rapidly growing education technology business. Across teams, you drive collaboration by your seamless work with marketing, product, data science and engineering stakeholders. Within your team, you are a collaborative, communicative, and supportive team player; you are technically-savvy, and grind to become an expert.</div><h3>What You’ll Be Doing:</h3><div><ul><li>Build highly relevant, highly personalized marketing campaigns at scale</li><li>Optimize our channel production strategy across Udemy’s owned channels in Braze</li><li>Drive a cohesive, impactful, cross-channel user experience across the Udemy platform</li><li>Provide thought-partnership and business-ownership</li><li>Understand channel performance and metrics</li><li>Own experiments conducted by the team so they are launched flawlessly within our external (Braze) and our internal tools</li><li>Partner with Decision Science to conduct marketing experiments</li><li>Provide feedback to the Product and Engineering teams for platform buildout</li><li>Work closely with our marketing team members in India to prioritize team alignment</li><li>Provide innovative marketing best practices &amp; industry trends to the team.</li><li>QA campaigns and programs to ensure error-free deployment</li><li>Troubleshoot issues or errors that arise pre/post-launch of marketing campaign</li><div><br></div></ul></div><h3> We’re Excited About You Because You Have:</h3><div><ul><li>First and foremost, an ownership mindset who goes the extra mile</li><li>Deep production experience implementing cross-channel marketing and a bias for action&nbsp;</li><li>5+ years experience executing flawless marketing experiences across owned channels such as; onsite, mobile push, IAM, etc</li><li>3+ years delivering the production of flawless marketing experiences using Braze</li><li>Creative problem-solving skills to anticipate, troubleshoot, and find effective, scalable solutions</li><li>Proficient using Braze across channels</li><li>Experience with A/B and multivariate test design and implementation across marketing channels</li><li>Experience launching a new channel is highly preferred (not required)</li><li>Identify opportunities to enhance workflows, processes, and documentation</li><li>Oversee the quality and integrity of the above-owned marketing channel campaigns prioritizing the customer experience and business needs&nbsp;</li><li>Cross-functional collaboration skills are essential</li><li>Ability to work in a fast-moving business environment</li><li>You are creative, resourceful, detail-oriented, and highly organized</li><li>You have a passion for online learning, and a desire to create opportunities that will change lives through teaching and learning globally</li></ul></div><div>Compensation package will vary depending on experience and location. Package will consist of base salary, equity grant and comprehensive benefits. Base salary starts at $75,000. </div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Marketing Manager, Braze Expert

<div><b>About us</b></div><div>Udemy for Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. </div><div><br></div><div>We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing &amp; sales, HR, professional and personal development skills and more. And we’re just getting started.&nbsp;</div><div><br></div><div>We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.&nbsp;</div><div><br></div><div><b>Who we are looking for:</b></div><div>We are looking for an Enterprise Account Manager to join our high performing, remote team in Asia to help us further grow our B2B Sales team in APAC.&nbsp; This role is responsible for developing and closing new Udemy for Business sales across a range of companies and verticals across the Asia Pacific region.&nbsp;The person we’re looking for will be an energetic, driven and successful sales professional, who enjoys working collaboratively in a high performing team.  </div><h3>Here’s what you’ll be doing:</h3><div><ul><li>Ensure an outstanding customer experience is achieved for new and existing customers</li><li>Implement a strong and consistent outbound cadence with a view to bringing multiple new organisations to Udemy</li><li>Grow existing Enterprise customers to ensure sustained regional revenue growth</li><li>Help manage the relevant inbound leads through the full sales cycle</li><li>Lead the charge in the region and across core sales responsibilities including acquiring clients; up-selling customers, building pipeline; negotiating and selling Udemy’s proposition</li><li>Bring potential clients to an understanding of the options or solutions that are applicable to their situation, demonstrating how features and benefits match their needs</li><li>Beat revenue and activity targets on a weekly/monthly/quarterly basis</li><li>Accurately forecast new sales pipelines along with add-on bookings</li><li>Develop and execute account plans to deliver quarterly revenue goals, using data points to determine opportunities within the region</li><li>Work cross-functionally with Sales/Business Development, Customer Success, Marketing, Content, etc. to drive the business forward</li><li>Collaborate with the leadership team and sales operations to identify strategies, and processes to better achieve revenue goals.</li></ul></div><h3>We are excited about you because you bring:</h3><div><ul><li>At least 5 years relevant sales experience with experience selling SaaS to Enterprise customers</li><li>Exceptional skills in prospecting, discovery, presentation, buying behaviours, and overcoming objections</li><li>Proven track record of a successful out-bound cadence</li><li>Successful track record of quota attainment as a senior individual contributor</li><li>Significant experience and competence developing relationships at C-Level and navigating complex organisations</li><li>A high energy, optimistic and collaborative team-player with strong organizational and time management skills</li><li>Strong drive for results, while retaining a focus on consistently delivering a great customer experience</li><li>Excellent communication and presentation skills, attention to detail and the skill of dealing with ambiguity</li><li>Proficiency in Salesforce and other sales tools</li><li>Fluency in English and Bahasa to a business standard is a mandatory requirement</li></ul></div><div><b>The team:</b></div><div>Come and join a high performance team. People who belong. People who succeed.</div><div><br></div><div>Your manager, James Della-Porta, is also new to the team and is excited to be building out our APAC sales team.&nbsp; Hiring for character first, capability second, he is excited to have someone join this group to help supportively and collaboratively lay the foundations of excellence in sales acumen and drive the right behaviours.</div><div><br></div><div>We don’t want you to sell anything, want to help solve problems that directly impact business outcomes. Respect, humility and authenticity will go a long way in this team. If you’re looking for high-speed professional growth and a lot of laughter, this team is for you. If your passion is to share ideas, knowledge and insights that help solve problems, you must apply. </div><div><br></div><div>No lone wolves or egos please.</div><div><br></div><div><b>Next Steps:</b></div><div>Our recruitment team is eager to hear from you and will personally read every application in detail. So give it your best shot -&nbsp; take some time to submit your CV together with a cover letter detailing how you meet the criteria we have outlined and most importantly why you’d love to be part of the team at Udemy.&nbsp;</div><div><br></div><div>We don’t have a closing date on our applications but we can’t wait to hear from you. Suitably qualified applicants will move through our ‘getting to know you’ process quickly. We will outline the benefits of working with us, including professional development, career growth, flexible work hours together with a hybrid working environment. All this is underpinned with the data, insights and tools to set you up for success.</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Enterprise Account Executive, APAC

<div>Udemy is looking for an experienced manager to lead our evolving Instructor Partnership Supply Program. This team sits within Instructor Partnerships, under the Global Content Department. This role is integral to Udemy’s success and will focus on scaling our ability to source and manage the best instructor talent on Udemy to help us continue to expand and grow our subscription collection content.</div><div><br></div><div>In this role, you will lead a newly formed team of regionally focused Supply Program Managers who identify and engage Instructors to create and contribute key content to keep the market and Udemy Business Collection thriving. Your team will be sourcing and engaging instructors globally, which will require you to continually refine and iterate on the strategy and approach to identifying qualifying instructors. You will manage the broader team’s quarterly productivity goals, and jump in as a player coach when necessary to ensure the team delivers on our annual goal. This role is highly cross-functional, sitting at the intersection of several teams such as our Content Strategy, Product, Support and Marketing teams.</div><div><br></div><div>This is a full-time remote position.</div><div><br></div><h3>What you'll be doing:</h3><div><ul><li>Lead a team of regionally focused Supply Program Managers to identify and acquire existing Udemy instructors to publish new courses that expand our global offerings.&nbsp;</li><li>Build and scale team processes, assess new tools, establish goal tracking and reporting methods, and develop best practices to ensure the team and instructors meet our supply objectives</li><li>Act as a player coach to ensure the team meets our productivity goals</li><li>Partner with key stakeholders such as Content Strategy, Product, Support/Ops, Marketing and Learning &amp; Development to align and deliver on the initiatives, information and resources that drive program success</li></ul></div><h3>We're excited about you because:</h3><div><ul><li>You have 5+ years working with customers in relationship management, program management, or professional services capacity.</li><li>You have 2+ years direct management experience running a relationship management/program management team for a professional services or tech company.</li><li>You can demonstrate a track record of successfully building and scaling program management strategies.</li><li>You have a history of building diverse, engaged, and effective teams.</li></ul></div><h3>Bonus points for:</h3><div><ul><li>Familiarity with content development, instructional design, or product feature development&nbsp;</li><li>Keeping up with a variety of technology domains (certifications, data science, and programming languages) to help shape future innovation with content initiatives</li><li>Experience with Salesforce content management</li><li>Passion for / interest in global growth and international friendly business practices</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Instructor Partnerships: Manager, Supply Program

<div><b>ABOUT THE ROLE:</b></div><div><br></div><div>Udemy is looking for a <b>Sales and Solutions Engineer </b>with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern “learning organizations”.&nbsp;&nbsp;</div><div><br></div><div>Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world.&nbsp; You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth), to assisting customers debug the effects of a corporate web proxy, and supporting our Customer Success team with API-based integration for small and large enterprise customers.&nbsp;&nbsp;</div><div><br></div><div>Knowledge of security protocols surrounding handling of personal data is a big plus.&nbsp; Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences.&nbsp; And, as the world so often changes around us, you will need to be comfortable in a fast pace and growing business. Given the diversity of job responsibilities, we expect the person in this role to revel in learning quickly "on the job", and picking up what is needed to get the job done.&nbsp;</div><div><br></div><div>The role reports into the Udemy for Business Sales and Solutions Engineering team, with direct support for Sales, Customer Success, Product Development, and Customer Support teams. Working remotely in either <b>Singapore or India </b>this role will support the APAC region and therefore requires some flexibility to overlap with business hours of our customers.&nbsp;&nbsp;</div><h3>Here's what you'll be doing:</h3><div><ul><li>Serve as technical subject matter expert for customers, and internal teams on all aspects of integration between Udemy for Business and SaaS applications; e.g., via Web Single Sign-On, API and HRIS/LMS integrations, analytics, and reporting data streams.</li><div><br></div><li>Create code samples, demos, articles and tutorials for a highly technical audience.</li><div><br></div><li>Experience of blogging, technical documentation, and developer outreach.</li><div><br></div><li>Create/Manage open source projects in partnerships with your Solutions Engineer colleagues.</li><div><br></div><li>Become a key contributor to Udemy’s community engagement for our UFB customers.</li><div><br></div><li>Implement and document solutions for integrating Udemy for Business with SaaS applications.&nbsp;</li><div><br></div><li>As needed, Support Partners with architecture and deployment of Udemy For Business using Web Service APIs.&nbsp;&nbsp;</li><div><br></div><li>Collaborate with the Solutions Engineering and Product teams to improve our integration services.</li></ul></div><h3>We are interested in you if you have:</h3><div><ul><li>An ability to learn quickly in a fast-growing and dynamic environment and self-driven, and are highly motivated</li><div><br></div><li>Excellent written and verbal communication skills and a track record of successfully overcoming technical and security objections in customer integrations;</li><div><br></div><li>Problem-solving in your DNA  (Technical, Operational &amp; Process)&nbsp;</li><div><br></div><div><b>Technical experience with:</b></div><li>		Python (Django framework), java, modern JS frameworks (Angular, React)</li><li>		Experience working with microservices.</li><li>		Understanding of data structures and algorithms.</li><li>		Working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS).</li><li>		Experience with popular structured query languages (mysql, postgres, pl/sql).</li><div><br></div><li>Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g, SendGrid), DNS (e.g., CloudFlare)&nbsp; and experience debugging Web applications (e.g., Chrome DevTools).</li><div><br></div><li>An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and GDPR data privacy.</li><div><br></div><li>Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2, across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.</li><div><br></div><div><b>Qualifications and organizational experience:</b></div><div><br></div><li>5-7 years in enterprise Sales Engineering or Solution Consulting experience in a SaaS organization.</li><div><br></div><li>Bachelor's degree in Computer Science, or an equivalent degree and experience.</li></ul></div><div><b>Next Steps:</b></div><div><br></div><div>Our recruitment team is eager to hear from you and will personally read every application in detail. So give it your best shot -&nbsp; take some time to submit your CV together with a cover letter detailing how you meet the criteria we have outlined and most importantly why you’d love to be part of the team at Udemy.&nbsp;</div><div><br></div><div>We don’t have a closing date on our applications but we can’t wait to hear from you. Suitably qualified applicants will move through our ‘getting to know you’ process quickly and where we will outline the benefits of working with us including professional development opportunities and career growth, flexible work hours together with a remote working environment underpinned&nbsp; with the tools to set you up for success.</div><div><br></div><div>We genuinely believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

APAC - Sales and Solutions Engineer

<div><b>ABOUT THE ROLE:</b></div><div><br></div><div>Udemy is looking for a <b>Sales and Solutions Engineer </b>with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern “learning organizations”.&nbsp;&nbsp;</div><div><br></div><div>Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world.&nbsp; You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth), to assisting customers debug the effects of a corporate web proxy, and supporting our Customer Success team with API-based integration for small and large enterprise customers.&nbsp;&nbsp;</div><div><br></div><div>Knowledge of security protocols surrounding handling of personal data is a big plus.&nbsp; Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences.&nbsp; And, as the world so often changes around us, you will need to be comfortable in a fast pace and growing business. Given the diversity of job responsibilities, we expect the person in this role to revel in learning quickly "on the job", and picking up what is needed to get the job done.&nbsp;</div><div><br></div><div>The role reports into the Udemy for Business Sales and Solutions Engineering team, with direct support for Sales, Customer Success, Product Development, and Customer Support teams. Working remotely in either <b>Singapore or India </b>this role will support the APAC region and therefore requires some flexibility to overlap with business hours of our customers.&nbsp;&nbsp;</div><h3>Here's what you'll be doing:</h3><div><ul><li>Serve as technical subject matter expert for customers, and internal teams on all aspects of integration between Udemy for Business and SaaS applications; e.g., via Web Single Sign-On, API and HRIS/LMS integrations, analytics, and reporting data streams.</li><div><br></div><li>Create code samples, demos, articles and tutorials for a highly technical audience.</li><div><br></div><li>Experience of blogging, technical documentation, and developer outreach.</li><div><br></div><li>Create/Manage open source projects in partnerships with your Solutions Engineer colleagues.</li><div><br></div><li>Become a key contributor to Udemy’s community engagement for our UFB customers.</li><div><br></div><li>Implement and document solutions for integrating Udemy for Business with SaaS applications.&nbsp;</li><div><br></div><li>As needed, Support Partners with architecture and deployment of Udemy For Business using Web Service APIs.&nbsp;&nbsp;</li><div><br></div><li>Collaborate with the Solutions Engineering and Product teams to improve our integration services.</li></ul></div><h3>We are interested in you if you have:</h3><div><ul><li>An ability to learn quickly in a fast-growing and dynamic environment and self-driven, and are highly motivated</li><div><br></div><li>Excellent written and verbal communication skills and a track record of successfully overcoming technical and security objections in customer integrations;</li><div><br></div><li>Problem-solving in your DNA  (Technical, Operational &amp; Process)&nbsp;</li><div><br></div><li><b>Technical experience with:</b></li><li>		Python (Django framework), java, modern JS frameworks (Angular, React)</li><li>		Experience working with microservices.</li><li>		Understanding of data structures and algorithms.</li><li>		Working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS).</li><li>		Experience with popular structured query languages (mysql, postgres, pl/sql).</li><div><br></div><li>Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g, SendGrid), DNS (e.g., CloudFlare)&nbsp; and experience debugging Web applications (e.g., Chrome DevTools).</li><div><br></div><li>An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and GDPR data privacy.</li><div><br></div><li>Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2, across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.</li><div><br></div><div><b>Qualifications and organizational experience:</b></div><div><br></div><li>5-7 years in enterprise Sales Engineering or Solution Consulting experience in a SaaS organization.</li><div><br></div><li>Bachelor's degree in Computer Science, or an equivalent degree and experience.</li><div><br></div><div><br></div></ul></div><div><b>Next Steps:</b></div><div><br></div><div>Our recruitment team is eager to hear from you and will personally read every application in detail. So give it your best shot -&nbsp; take some time to submit your CV together with a cover letter detailing how you meet the criteria we have outlined and most importantly why you’d love to be part of the team at Udemy.&nbsp;</div><div><br></div><div>We don’t have a closing date on our applications but we can’t wait to hear from you. Suitably qualified applicants will move through our ‘getting to know you’ process quickly and where we will outline the benefits of working with us including professional development opportunities and career growth, flexible work hours together with a remote working environment underpinned&nbsp; with the tools to set you up for success.</div><div><br></div><div>We genuinely believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

<div>We believe any organization can achieve the business outcomes they imagine through online learning and leadership development. Today, more than 7,000 customers around the world are leveraging Udemy Business to advance the skills and careers of their people. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Mechanicsburg (Pennsylvania), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.</div><div><br></div><div>Udemy Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organizations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, leadership development, personal or professional skills. And we’re just getting started!</div><div><br></div><div><b>ABOUT THIS ROLE:</b></div><div>We are looking for a Sales and Customer Success Enablement Manager to join our team to support our growing Udemy Business Sales &amp; Customer Success teams in North America whose primary function is to engage with current and prospective clients to help them achieve their learning business outcomes.</div><h3>Here's what you'll be doing:</h3><div><ul><li>Partner with North American Sales and Customer Success leadership to identify enablement needs</li><li>Responsible for delivery of classroom and virtual Sales Learning &amp; Coaching programs</li><li>Work with a diverse group of stakeholders, managing multiple deadlines and competing priorities.&nbsp;</li><li>Collaborate with our Global Enablement team to leverage and localize our existing programs and pivot where necessary for the needs of your stakeholders.</li><li>Building dynamic, consumable content that achieves predefined learning objectives&nbsp;&nbsp;</li><li>Facilitate, experiential learning experiences and provide 1:1 and 1:many Coaching initiatives in order to scale our Enablement programs&nbsp;</li><li>Establish a network of sponsors so that every enablement initiative has support &amp; participation from the business in its planning, development, sign off, and release</li><li>Passionate about measuring the impact of Enablement programs </li></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>2+ years experience in an Enablement and or Coaching Role</li><li>2+ years experience in a Sales quota-carrying role</li><li>You demonstrate good judgment in figuring out how to get things done and solve problems&nbsp;&nbsp;&nbsp;</li><li>You prioritize well and identify work based on importance and urgency, and articulate a plan to achieve results</li><li>You advocate for progress, showing a mature demeanor when faced with challenges</li><li>Passionate about modern approaches to learning. Experience with Microlearning, personalized learning journeys, learning reinforcement, and gamification</li><li>Ability to travel up to 2 weeks per quarter (once we can resume traveling)</li></ul></div><div>Compensation: Minimum $80,000</div><div><br></div><div>#LI-EY1</div><div><br></div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Sales & Customer Success Enablement Manager

<div><b>ABOUT THE ROLE:</b></div><div>The Udemy Business (UB) Go To Market Strategy &amp; Operations (GTMSO) team’s mission is to enable all go-to-market teams to scale and grow top-line revenue efficiently.&nbsp; The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire UB go-to-market universe from lead generation to customer invoicing.&nbsp;</div><div><br></div><div>The ideal candidate will require a strong understanding of SaaS quota and compensation math, familiarity with SaaS sales operations organizations, and excel experience. You need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy. You roll up your sleeves and thrive in highly dynamic environments while implementing the necessary processes and tools to advance best practices for our organization. </div><div><br></div><div>This role reports directly to the Sr. Sales Operations Analyst. We are actively building this team at Udemy - come help build the program!</div><h3>Here's what you'll be doing:</h3><div><ul><li>Assist in annual global compensation plan strategy, guidelines, development, and documentation</li><li>Track attainment across the sales &amp; customer success teams, including ongoing breadth of performance analysis</li><li>Analyze sales performance results and make recommendations to Sales Leaders, Finance and HR</li><li>Oversee the commissions set up, processing, and analysis to ensure completeness and accuracy of commissions payments</li><li>Manage global distribution of plans</li><li>Provide visibility into plan/quota/attainment as well as payout information</li><li>Compile analytics around commissions/bookings/revenue/attainment/ramp</li><li>Work closely with Finance organization on commissions payroll activities and Sales / Customer Success organizations on inquiries, schedules, and acceptions</li><li>Establish yourself as a cross-functional resource to identify, design, and implement business processes that increase sales productivity and remove bottlenecks</li></ul></div><h3>We’re excited about you because you have:</h3><div><ul><li>2+ years experience in a Sales Operations or SaaS finance</li><li>Experience working closely with senior sales leaders in a SaaS B2B business</li><li>Experience with commissions software (i.e., CaptivateIQ, Xactly, Spiff, etc.)</li><li>A high degree of proficiency with SFDC</li><li>Exceptional quantitative and MS Excel skills (sumifs, index/match, and vlookup, table formulas).</li><li>Excellent written and verbal communication skills.&nbsp;</li><li>Get-it-done mindset: not afraid to roll up your sleeves, get into the data and analyze yourself, and do what it takes to get the job done - while also thinking and acting at a strategic level.</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Commission Analyst

<div><b>About The Role:</b>You'll be an integral part of the Marketing Owned Channels team, managing a critical function of the marketing organization through email marketing production. You will ensure the executional success of all global campaigns by tracking deliverables, executing campaigns using Udemy’s internal and external tools, and leading quality control efforts. You will work directly with the cross-functional teams to grow and expand Udemy’s customer base. The work you complete will have a direct impact towards the team’s pursuit of improving the customer journey and impacting long-term value for students and instructors.&nbsp;</div><div><br></div><div><b>About You:</b>You are extremely organized, comfortable managing timelines and deliverables for multiple projects at a time, identifying potential timeline or bandwidth issues upfront. You thrive in execution-driven roles and are capable of identifying operational improvements or processes to increase efficiency. You are technically-savvy, capable of learning how to use email marketing tools, becoming an expert.</div><h3>What You’ll Be Doing:</h3><div><ul><li>Build dynamic HTML emails, modules and templates using Responsys ESP &amp; Braze</li><li>QA email programs and campaigns to ensure error-free deployment</li><li>Build and optimize lifecycle, promotions, and trigger-based programs</li><li>Create email campaigns that are responsive to mobile and desktop platforms</li><li>Utilize Litmus to proof email campaigns to ensure correct design and device rendering</li><li>Collaborate with team to coordinate email coverage, allocate work and bandwidth&nbsp;</li><li>Monitor email programs to ensure deliverability to global customer base</li><li>Troubleshoot issues or errors that may arise pre or post launch</li><li>Work closely with the Brand team to deliver creative vision (font, color, layout, etc)&nbsp;</li><li>Work with Product, Engineering, Brand, and Data Science to assist in improving email marketing sophistication through automation and personalization&nbsp;</li><li>Knowledge of email best practices, A/B testing, and CAN-SPAM laws, and bring new and innovative ideas to the team</li></ul></div><h3>We’re Excited About You Because You Have:</h3><div><ul><li>4-5+ years of technical email marketing or technical marketing experience</li><li>Experience using Responsys, Braze and/or other Email Service Providers (ESPs)</li><li>Familiarity with email marketing concepts, deployment and implementation</li><li>Experience in HTML &amp; CSS knowledgeJavascript or other programming languages is a bonus</li><li>Experience using email optimization tools to proof email templates for device rendering</li><li>Experience with Dark Mode template modification as per creative designs</li><li>Solid understanding of cross-browser/platform issues, code solutions and email best practices&nbsp;</li><li>A strong disposition for data-driven decision making; ability to write SQL queries (or desire to learn)</li><li>A drive to improve processes and increase operational efficiencies</li><li>A passion for learning, developing and testing innovative email personalization techniques and formats</li><li>A team-oriented mindset and the ability to work with a wide range of individuals&nbsp;</li><li>Exceptional attention to detail and ability to work in a fast paced environmentHighly organized</li></ul></div><div>#LI-JV1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Senior Email Marketing Manager

<div>As a member of the Marketing Technology pod in the Performance Team at Udemy, you’ll be at the forefront of Udemy’s global customer acquisition efforts, contributing to Udemy’s mission of improving lives through learning by reaching and inspiring potential new students to learn through our platform.</div><div><br></div><div>As Marketing Technology Manager, you’ll drive the marketing technology innovations at Udemy for the performance marketing channels. Your goal is to ensure that the most relevant and advanced marketing tools and technologies are in place to support demand generation. To make that happen, you’ll work very closely with the Product and Engineering Team as well as the Data Science and Business Intelligence Teams.</div><div><br></div><div>The Performance Marketing Team’s priority is to ensure continuous growth at a global scale by acquiring new users to the platform. As such, an important focus will be on measurement initiatives such as attribution. Enablement of the Performance Marketing Team in a privacy-first ecosystem and marketing automation are also part of the role’s scope.</div><div><br></div><div>We're looking for an experienced, data-driven, proactive and detail-oriented marketer with a deep interest and knowledge in marketing technology. The ideal candidate thrives in cross-functional settings and has a heavy background in measurement and experience developing complex projects with Product, Engineering, Data Science and Business Intelligence teams.&nbsp;</div><h3>Here’s what you’ll be doing:</h3><div><ul><li>Drive conversations with cross functional partners (Product, Engineering, Data Science, Business Intelligence, Procurement) as well as your Marketing peers for projects related to performance marketing enablement, automation and measurement including:</li><div>			    - Recommendations (identifying opportunities and influencing the roadmap)</div><div> 				- Prioritization (building business cases)</div><div>				- Execution (project managing on the marketing side)</div><div>				- Marketing team members’ training to the new tools (owning the internal communication)</div><div>				- Data analysis (building dashboards and measuring the outcomes of led projects)</div><li>Keep track of innovations (research) and lead conversations with third parties to build a best-in-class demand generation technology system</li><li>Ensure that all marketing processes are compliant with regulatory requirements (CCPA, GDPR etc.)</li><li>Own the creation and management of events and audiences data</li><li>Develop SQL queries or scripts and build dashboards to solve the Performance Marketing Team’s pain points</li></ul></div><h3>We are excited about you because you have:</h3><div><ul><li>5+ years of experience working with marketing technologies in a high growth company</li><li>Track record of delivering cross functional marketing technology projects with Product, Engineering, Data Science and/or Business Intelligence Teams</li><li>Experience working with Performance Marketing metrics (CAC, ROI, LTV etc.)</li><li>Clear understanding of Advertising Platforms (Google/Facebook) and their technical aspects (pixel, APIs etc.)</li><li>Deep understanding of measurement concepts (attribution, incrementality etc.)</li><li>Proficiency with SQL for data analysis and able to work with complex datasets</li><li>A passion for online learning, and a desire to create opportunities that will change lives through learning globally</li></ul></div><h3>Nice to haves:</h3><div><ul><li>Proficiency with PythonDeep interest in marketing technologies and a strong understanding of the latest developments and trends</li><li>Comfortable working in a fast-paced and dynamic working environment, managing timelines and deliverables for multiple projects at a time and able to prioritize</li><li>Proactive and constantly looking for ways to improve how things work</li><li>Familiarity with Looker, Mode, or similar data visualization tools.</li></ul></div><div>#LI-JV1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Marketing Technology Manager

<div><b>About us</b></div><div><br></div><div>We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.</div><div><br></div><div>Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organizations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing &amp; sales, HR and compliance training, personal or professional skills. And we’re just getting started.&nbsp;</div><div><br></div><div><b>ABOUT THE ROLE:</b></div><div><br></div><div>We have an exciting opportunity for an experienced, dynamic and strategically minded senior recruiting partner, based in Melbourne Australia, who loves to be on the forefront of recruiting for the best and brightest.&nbsp;</div><div><br></div><div>You’ll be part of a growing Recruiting team supporting our B2B organization, Udemy Business (UB).&nbsp; You will be responsible for partnering directly with hiring managers to understand their business needs, facilitate full lifecycle recruitment activities and help drive our hiring strategy for the organization.&nbsp; You’ll be comfortable in an “all hands on deck” environment, solving people problems and thrive in a startup culture.</div><h3>To be successful in this role you will be:</h3><div><ul><li>Self-driven. You’ll drive the process from end-to end with superior organizational skills and solid follow-through.</li><li>Analytical and process-driven. You are laser-focused on data integrity in our ATS (Lever) and manage your pipeline of candidates effectively.</li><li>Obsessive about candidate experience. You are self-aware, well-spoken on the phone and eloquent in emails. You’re respectful of the candidate and the stressful process a job search can be.</li><li>Solution-driven. You have a keen eye for identifying areas of improvement and are proactive about driving towards a solution.</li><li>Flexible, fearless and excited to help build this mission driven organization.</li></ul></div><h3>Here's what you'll be doing:</h3><div><ul><li>Source and hire top talent.</li><li>Provide an efficient and high-touch experience for every candidate from application stage to offer, evaluating skill level, driving the interview process and offer process, including salary recommendations and closing of candidates.</li><li>Communicate effectively with the interview team to ensure preparedness during the interview process.</li><li>Provide recruiting metrics to hiring managers and to the Senior Manager Recruitment Asia Pacific</li><li>Ability to conduct interview training and own special projects.</li></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>At least 7 years of end-to-end recruitment experience, preferably in a high-growth tech environment.</li><li>Start-up experience with a love for recruiting in a fast-paced environment.</li><li>Sales /SaaS recruiting experience is a must.&nbsp;</li><li>Possess a consultative approach and has had demonstrated success developing business partner relationships at all levels of an organization.</li><li>A track record of personal accountability, strong work ethic, integrity and proven organizational skills with attention to detail.</li><li>Meets deadlines, and has strong project management and organizational skills.</li><li>Excellent communication and interpersonal skills with proven ability to take initiative and build strong, productive relationships.</li><li>Recruiting analytics is a plus.</li></ul></div><div><b>The team</b></div><div><br></div><div>You will be reporting to Andrea Marlan based in Melbourne who leads our Recruiting Team in the Asia Pacific region. The team is currently a three (based in Australia and India) and this new role - added due to growth -will make it four. Its a highly collaborative team that partners with our Recruitment  and People Partner colleagues in APAC, EMEA and the US.</div><div><br></div><div>We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.&nbsp;</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Senior Recruiter - APAC

<div><b>About The Role:</b>You'll be an integral part of the Marketing Owned Channels team, managing a critical function of the marketing organization through email marketing production. You will ensure the executional success of all global campaigns by tracking deliverables, executing campaigns using Udemy’s internal and external tools, and leading quality control efforts. You will work directly with the cross-functional teams to grow and expand Udemy’s customer base. The work you complete will have a direct impact towards the team’s pursuit of improving the customer journey and impacting long-term value for students and instructors.&nbsp;</div><div><br></div><div><b>About You:</b>You are extremely organized, comfortable managing timelines and deliverables for multiple projects at a time, identifying potential timeline or bandwidth issues upfront. You thrive in execution-driven roles and are capable of identifying operational improvements or processes to increase efficiency. You are technically-savvy, capable of learning how to use email marketing tools, becoming an expert.</div><h3>What You’ll Be Doing:</h3><div><ul><li>Build dynamic HTML emails, modules and templates using Responsys ESP &amp; Braze</li><li>QA email programs and campaigns to ensure error-free deployment</li><li>Build and optimize lifecycle, promotions, and trigger-based programs</li><li>Create email campaigns that are responsive to mobile and desktop platforms</li><li>Utilize Litmus to proof email campaigns to ensure correct design and device rendering</li><li>Collaborate with team to coordinate email coverage, allocate work and bandwidth&nbsp;</li><li>Monitor email programs to ensure deliverability to global customer base</li><li>Troubleshoot issues or errors that may arise pre or post launch</li><li>Work closely with the Brand team to deliver creative vision (font, color, layout, etc)&nbsp;</li><li>Work with Product, Engineering, Brand, and Data Science to assist in improving email marketing sophistication through automation and personalization&nbsp;</li><li>Knowledge of email best practices, A/B testing, and CAN-SPAM laws, and bring new and innovative ideas to the team</li></ul></div><h3>We’re Excited About You Because You Have:</h3><div><ul><li>4-5+ years of technical email marketing or technical marketing experience</li><li>Experience using Responsys, Braze and/or other Email Service Providers (ESPs)</li><li>Familiarity with email marketing concepts, deployment and implementation</li><li>Experience in HTML &amp; CSS knowledgeJavascript or other programming languages is a bonus</li><li>Experience using email optimization tools to proof email templates for device rendering</li><li>Experience with Dark Mode template modification as per creative designs</li><li>Solid understanding of cross-browser/platform issues, code solutions and email best practices&nbsp;</li><li>A strong disposition for data-driven decision making; ability to write SQL queries (or desire to learn)</li><li>A drive to improve processes and increase operational efficiencies</li><li>A passion for learning, developing and testing innovative email personalization techniques and formats</li><li>A team-oriented mindset and the ability to work with a wide range of individuals&nbsp;</li><li>Exceptional attention to detail and ability to work in a fast paced environmentHighly organized</li></ul></div><div>#LI-JV1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Email Marketing Manager

<div>The Udemy Business Go-To Market Strategy &amp; Operations (GTMSO) team is responsible for elevating our Marketing, Sales and Customer Success teams to scale and grow revenue efficiently. We own the systems &amp; applications, processes, and analytics to make the teams aligned to drive visibility, transparency, and accountability for our revenue growth and retainment.&nbsp;</div><div><br></div><div>The problems we're solving at Udemy are big: the rapidly changing business landscape is forcing people to upgrade their skills more frequently. Employees today seek and expect ongoing learning and development from their employer. Fueled by Udemy's unique and powerful content marketplace we are able to deliver on-demand and relevant learning content to organisations to close the skills gap.&nbsp;&nbsp;</div><div><br></div><div><b>ABOUT THE ROLE:</b></div><div>As the Renewals Strategy &amp; Operations Manager, you will be part of the CS Strategy &amp; Ops (CSSO) team who is central to driving an aligned operating framework across the Customer Success organization (CS, Renewals, Support, and Services). Our goal is to improve the scalability of Udemy Business’s rapidly growing customer success team by taking the strategy into fruition through consistent execution, transformation, and governance initiatives.&nbsp; This role is highly visible within CS and the broader Udemy Business organization.</div><div><br></div><div>Does this sound exciting? Awesome possum. Come join us on this rocketship! </div><h3> Here's What You'll Be Doing:</h3><div><ul><li>Partner and collaborate with Renewals &amp; CS leadership by driving cross-functional initiatives that deliver impactful results. Including but not limited to:</li><li>Optimize and scale the global renewals forecast process with operational rigor and predictability</li><li>Drive a standardized framework and best practices for the Renewals team</li><li>Ensure data integrity in the forecast and retention reporting dashboards (in collaboration with our analytics team)</li><li>Understand and own Renewals metrics; provide insights through data-driven metrics to improve execution and results</li><li>Identify and help build out critical collateral for alignment &amp; retention</li><li>Be a key, strategic partner to mature the Renewals team through policies, processes, and metrics</li><li>Collaborate with other key partners to the CSSO team (Sales, IT, GTMSO, Business Systems, Marketing, Product, etc) on projects that represent the Renewals organization and help scale effectively&nbsp;</li><li>Help lead and optimize the Renewals ecosystem of tools, processes, and enablement by working closely with our systems team (Salesforce, Gainsight, etc) to scope business requirements with Renewals &amp; CS stakeholders and guide implementation of new features&nbsp;</li><li>Participate by delivering important updates that impact the Renewals &amp; CS team, as well as other cross-functional teams. Effective and timely communication is imperative.</li><li>Assess business-critical processes and metrics; maintain, measure, and enhance to ensure top performance</li></ul></div><h3>We're Excited About You Because You Have:</h3><div><ul><li>Bachelor’s Degree or equivalent experience</li><li>5+ years total work experience, including 2+ years operating in a SaaS oriented Customer Success capacity&nbsp;</li><li>Excellent analytical, communication, presentation, and follow-up skills. Including but not limited to: Google Slides, documenting new process/ major changes, Slack announcements, etc&nbsp;</li><li>Data driven with experience in planning and recommending business improvements&nbsp;</li><li>Passion to problem-solve, build productive relationships and are able to actively listen, influence and collaborate at every organization level to achieve results</li><li>You are patient yet work to move things forward in a timely manner with flexibility and resourcefulness&nbsp;</li><li>Subject matter expertise in CS tools: Gainsight, Salesforce, G-Suite, Tableau, other SaaS tools.</li></ul></div><div>Compensation: $102,000-$140,000 + equity + benefits </div><div><br></div><div>#LI-EY1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Renewals Strategy & Operations Manager

<div>At Udemy, we believe belonging, equity, diversity and inclusion (BEDI) is the cornerstone of fostering an environment where everyone feels seen, heard, and supported. The mission of BEDI is to create an equitable, inclusive and culturally competent environment where everyone models behavior and actions that foster belonging. </div><div><br></div><div>We are seeking a <b>BEDI Lead: Product </b>who is committed to effecting change by furthering our BEDI mission.</div><div><br></div><div><br></div><h3> You’re excited about this opportunity because you will:</h3><div><ul><li><b>&nbsp;</b>Identify opportunities and drive initiatives that further embed BEDI in our technology and product development processes on a global scale</li><li>Collaborate with cross-functional teams in efforts to mitigate the potential for bias in our products and platform</li><li>In partnership with internal stakeholders, develop, execute, and refine BEDI strategies for our products and platforms that further the progress towards the achievement of Udemy’s BEDI goals and strategy</li><li>Learn our product, understand the requirements, and use data and metrics to determine improvements and establish clear objectives from a BEDI perspective</li><li>Collaborate with the Director of BEDI and senior product management to define success measures for BEDI initiatives in product</li></ul></div><h3>You’ll add value to our team with:</h3><div><ul><li>Personal commitment to and passion for belonging, equity, diversity, and inclusion</li><li>Continuous learning on BEDI topics and applying knowledge to effect change personally and professionally</li><li>7-10+ years experience in product management&nbsp;</li><li>Understanding of application programming interface (API) and front end technologies (HTML, CSS, and JavaScript)</li><li>Cross-functional collaboration skills and the ability to understand underlying needs of teams</li><li>Strong analytical skills in search query language (SQL) and experience using data to identify opportunities and analyze experiment results</li><li>Proven ability to influence and build consensus with cross-functional stakeholders</li><li>A growth mindset</li></ul></div><div>#LI-JF1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity,passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Belonging, Equity, Diversity, and Inclusion Lead: Product

<div><b>About The Role:</b>You'll be an integral part of the Marketing Owned Channels team, managing a critical function of the marketing organization through email marketing production. You will ensure the executional success of all global campaigns by tracking deliverables, executing campaigns using Udemy’s internal and external tools, and leading quality control efforts. You will work directly with the cross-functional teams to grow and expand Udemy’s customer base. The work you complete will have a direct impact towards the team’s pursuit of improving the customer journey and impacting long-term value for students and instructors.&nbsp;</div><div><br></div><div><b>About You:</b>You are extremely organized, comfortable managing timelines and deliverables for multiple projects at a time, identifying potential timeline or bandwidth issues upfront. You thrive in execution-driven roles and are capable of identifying operational improvements or processes to increase efficiency. You are technically-savvy, capable of learning how to use email marketing tools, becoming an expert.</div><h3>What You’ll Be Doing:</h3><div><ul><li>Build dynamic HTML emails, modules and templates using Responsys ESP &amp; Braze</li><li>QA email programs and campaigns to ensure error-free deploymentBuild and optimize lifecycle, promotions, and trigger-based programs</li><li>Create email campaigns that are responsive to mobile and desktop platforms</li><li>Utilize Litmus to proof email campaigns to ensure correct design and device rendering</li><li>Collaborate with team to coordinate email coverage, allocate work and bandwidth&nbsp;</li><li>Monitor email programs to ensure deliverability to global customer base</li><li>Troubleshoot issues or errors that may arise pre or post launch</li><li>Work closely with the Brand team to deliver creative vision (font, color, layout, etc)&nbsp;</li><li>Work with Product, Engineering, Brand, and Data Science to assist in improving email marketing sophistication through automation and personalization&nbsp;</li><li>Knowledge of email best practices, A/B testing, and CAN-SPAM laws, and bring new and innovative ideas to the team</li></ul></div><h3>We’re Excited About You Because You Have:</h3><div><ul><li>4-5+ years of technical email marketing or technical marketing experience</li><li>Experience using Responsys, Braze and/or other Email Service Providers (ESPs)</li><li>Familiarity with email marketing concepts, deployment and implementation</li><li>Experience in HTML &amp; CSS knowledgeJavascript or other programming languages is a bonus</li><li>Experience using email optimization tools to proof email templates for device rendering</li><li>Experience with Dark Mode template modification as per creative designs</li><li>Solid understanding of cross-browser/platform issues, code solutions and email best practices&nbsp;</li><li>A strong disposition for data-driven decision making; ability to write SQL queries (or desire to learn)</li><li>A drive to improve processes and increase operational efficiencies</li><li>A passion for learning, developing and testing innovative email personalization techniques and formats</li><li>A team-oriented mindset and the ability to work with a wide range of individuals&nbsp;</li><li>Exceptional attention to detail and ability to work in a fast paced environmentHighly organized</li></ul></div><div>#LI-JV1</div><div><br></div><div><b>About Udemy</b></div><div>With a mission to improve lives through learning, Udemy is the world’s largest online learning destination that helps students, businesses, and governments gain the skills they need to compete in today’s economy. Millions of students are mastering new skills from 65,000 instructors teaching over 183,000<a href="https://www.udemy.com/" rel="nofollow noopener" target="_blank">&nbsp;online courses</a>&nbsp;in topics from<a href="https://www.udemy.com/courses/development/programming-languages/" rel="nofollow noopener" target="_blank">&nbsp;programming</a>&nbsp;and<a href="https://www.udemy.com/topic/data-science/" rel="nofollow noopener" target="_blank">&nbsp;data science</a>&nbsp;to<a href="https://www.udemy.com/courses/personal-development/leadership/" rel="nofollow noopener" target="_blank">&nbsp;leadership</a>&nbsp;and<a href="https://www.udemy.com/topic/team-building/" rel="nofollow noopener" target="_blank">&nbsp;team building</a>. For companies, Udemy Business offers an<a href="https://business.udemy.com/" rel="nofollow noopener" target="_blank">&nbsp;employee training</a>&nbsp;and development platform with subscription access to more than 11,000 courses in our Udemy Business catalog, learning analytics, as well as the ability to host and distribute their own content. Udemy Business is designed to upskill workers and prepare them for the jobs of tomorrow.</div><div><br></div><div>Udemy maintains hubs in the San Francisco Bay Area, Denver, Austin, Boston,&nbsp;Melbourne, Sao Paulo, Dublin, New Delhi, Ankara, Istanbul and Mechanicsburg, Pennsylvania. Udemy investors include Insight Partners, Prosus (Naspers Ventures), Norwest Venture Partners, and Stripes.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

<div><b>ABOUT THE ROLE:</b></div><div><br></div><div>The Japan team at Udemy Business is looking for a Sales and Solutions Engineer with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern “learning organizations”.&nbsp; Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world, including our Japanese partner, Benesse Corporation.&nbsp;&nbsp;</div><div><br></div><div>You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth), to assist customers debug the effects of a corporate web proxy, and supporting our Customer Success teams based in Tokyo and San Francisco with API-based integration for small and large enterprise customers.&nbsp; Knowledge of security protocols surrounding handling of personal data is a big plus.&nbsp;&nbsp;</div><div><br></div><div>Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences.&nbsp; And, as the world so often changes around us, you will need to be comfortable in a fast pace and growing business.&nbsp; Given the diversity of job responsibilities, we expect the person in this role to revel in learning quickly "on the job", and picking up what is needed to get the job done.</div><div><br></div><div>Based in Japan or Singapore the role reports into the Udemy Business Japan Director along with a dotted line into the Udemy Business Sales and Solutions Engineering team, with direct support for Sales, Customer Success, Product Development, and Customer Support teams.</div><h3>Here's what you'll be doing:</h3><div><ul><li>Serve as technical subject matter expert for customers, and internal teams on all aspects of integration between Udemy Business and SaaS applications; e.g., via Web Single Sign-On, API and HRIS/LMS integrations, analytics, and reporting data streams.</li><li>Create code samples, demos, articles and tutorials for a highly technical audience</li><li>Experience of blogging, technical documentation, and developer outreach.</li><li>Create/Manage open source projects in partnerships with your Solutions Engineer colleagues.</li><li>Become a key contributor to Udemy’s community engagement for our UB customers.</li><li>Implement and document solutions for integrating Udemy Business with SaaS applications.&nbsp;</li><li>As needed, Support Partners with architecture and deployment of Udemy Business using Web Service APIs.&nbsp;&nbsp;</li><li>Collaborate with the Solutions Engineering and Product teams to improve our integration services.</li></ul></div><h3>We're interested in you because you have:</h3><div><ul><li>5-7 years in enterprise Sales Engineering or Solution Consulting experience in a SaaS organization.</li><div><br></div><li>Technical experience with:</li><li>		Python (Django framework) java, modern JS frameworks (Angular, React)</li><li>		Experience working with microservices.</li><li>		Understanding of data structures and algorithms.</li><li>		Working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS).</li><li>		Popular structured query languages (mysql, postgres, pl/sql).</li><div><br></div><li>Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g, SendGrid), DNS (e.g., CloudFlare)&nbsp; and experience debugging Web applications (e.g., Chrome DevTools).</li><li>Excellent written and verbal communication skills in both japanese and english and a track record of successfully overcoming technical and security objections in customer integrations; problem-solving is in your DNA.</li><li>An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and GDPR data privacy.</li><li>An ability to learn quickly in a fast-growing and dynamic environment and are self-driven and, highly motivated</li><li>Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2, across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.</li><li>Bachelor's degree in Computer Science, or an equivalent degree and experience.</li></ul></div><div>We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div><b>Benefits</b></div><div><br></div><div>Vacation and time off four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.</div><div><br></div><div>Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance</div><div><br></div><div>Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns</div><div><br></div><div>Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; diversity and inclusion program</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Sales & Solutions Engineer - Japan Region

<div>We are looking for a Sales &amp; Customer Success Enablement professional to join our team and support our strategic partner, Benesse Corporation’s dedicated Udemy Business (UB) sales and customer success teams in Japan&nbsp;</div><div><br></div><div><b>About Us</b></div><div><br></div><div>We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.</div><div>Udemy Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing &amp; sales, HR and compliance training, personal or professional skills. And we’re just getting started.</div><h3>Here's what you'll be doing:</h3><div><ul><li>Key partner to the Japan leadership team and establish a trusted partnership in developing their Sales and CS teams</li><li>Responsible for delivery of classroom and virtual&nbsp; Sales Learning &amp; Coaching programs&nbsp;Responsible for supporting new AEs and CSMs by running regional onboarding and providing new hire coaching&nbsp;</li><li>Responsible for onboarding new customers and and existing ones that require a refresher on the functionality and capabilities of Udemy Business</li><li>Work with a diverse group of stakeholders, managing multiple deadlines and competing priorities.&nbsp;</li><li>Collaborate with our Global Enablement team to leverage and localize our existing programs and pivot where necessary for the needs of your stakeholders. </li><li>Building dynamic, consumable content that delivers: Just in time, just right and just enough learning content in both live and virtual environments.&nbsp;&nbsp;</li><li>Facilitate, experiential learning experiences and provide 1:1 and 1:many Coaching initiatives&nbsp; in order to scale our Enablement programs&nbsp;</li><li>Establish a network of sponsors so that every enablement initiative has support &amp; participation from the business in its planning, development, sign off, and release</li><li>Passionate about measuring the impact of Enablement programs&nbsp;</li></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>5+ years experience in&nbsp; an Enablement and or Coaching Role</li><li>5+ years experience in a Sales or CS quota-carrying role</li><li>Fully fluent in both written and spoken Japanese&nbsp;</li><li>Ability to work independently in an extremely fast-paced environment where every day is different.&nbsp;&nbsp;You thrive in the unknown and are extremely agile and willing to be flexible, juggling multiple often conflicting priorities.&nbsp;&nbsp;&nbsp;</li><li>Passionate about modern approaches to learning.  Experience with Microlearning, personalised learning journeys, learning reinforcement and gamification a major plus</li><li>Ability to travel to Japan up to 2 weeks per quarter if you are not based in Japan (once we can resume travelling)</li></ul></div><div><b>What success looks like</b></div><div><br></div><div>In the first month, you will attend our current onboarding program.&nbsp; Meet and spend time with the Japan Leadership team across both Udemy and Benesse and start to identify their main priorities.&nbsp; Learn all about Udemy and our customers.&nbsp;</div><div><br></div><div>In Month two you will focus on the role ready aspect of the internal customers we support; inside sales, field sales, Customer Success Managers and their Team Leaders.&nbsp;</div><div><br></div><div>In Month three you will begin to execute in your role, providing onboarding and coaching for new hires in Japan, rolling out global initiatives locally, and coaching in region to keep the existing team up to date on Udemy Business best practices.&nbsp;</div><div><br></div><div><b>The team</b>&nbsp;</div><div><br></div><div>You will report to Will Polese Head of UB business for Japan (based in the USA).&nbsp; Our Sales and CS team at Udemy (UB) is responsible for onboarding our New hires, facilitating ongoing enablement initiatives and ultimately supporting our respective regions and teams to be successful.&nbsp;&nbsp;</div><div><br></div><div>We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div><b>Benefits</b></div><div><br></div><div>Vacation and time off four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.</div><div><br></div><div>Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance</div><div><br></div><div>Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns</div><div><br></div><div>Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; diversity and inclusion program</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Channel Sales & Customer Success Enablement Consultant

<div><b>ABOUT UDEMY</b></div><div>Udemy is a global marketplace for learning and teaching online. More than 50 million consumers and several thousand companies around the globe trust Udemy’s technical &amp; soft skills to close the skills gap. Our customers can choose from an extensive portfolio of 150,000 courses taught by 57,000 expert instructors from over 65 countries.</div><div>Udemy Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities. We are a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other on a daily basis.</div><div><br></div><div><b>ABOUT THE ROLE:&nbsp;</b></div><div>Udemy for Business is looking to hire an experienced EMEA Channel Partner Manager who is proactive, achievement oriented and has a “can do” attitude.&nbsp; This is a fantastic role for someone who wants to build the foundation for a reseller program at a fast growing and thriving company. The Channel Partner Manager will be responsible for setting our strategy and managing reseller relationships in Europe, Middle East and Africa. This team member will report to the Director of Business Development.</div><div>The successful candidate may be located in our EMEA office headquarters in Dublin or; based remotely in either France, Germany, or the UK.</div><h3>Here's what you'll be doing:</h3><div><ul><li>Establish a comprehensive channel strategy and partner recruitment plan across the entire region with an initial focus on recruiting public sector and software reseller partners in the UK, Germany and France.</li><li>Recruit, onboard and manage both referral and reseller partners to support Udemy Business sales</li><li>Drive partner created sales pipeline across all segments with the assigned sales leaders</li><li>Ensure every UB Enterprise AE in the region has a partner strategy which supports partner created pipeline</li><li>Partner with our Sales Enablement team to design and deliver onboarding training and ongoing enablement to our resellers</li><li>Meet on a weekly or bi-weekly basis with each partner providing deal coaching, training and other support as needed</li><li>Clearly communicate the rules of engagement with our resellers and Udemy Business sales team in order to minimize and manage channel conflict</li><li>Responsible for managing and updating processes related to partner qualification, recruitment, contracting, and Salesforce management</li><li>Work closely with our Partner Ops Manager to create more efficiencies related to how we manage and track our channel deals in Salesforce</li><li>Collaborate with the Marketing team on partner events and localizing customer marketing materials as needed</li><li>Host QBRs with partners and EMEA sales leaders to review pipeline and progress against revenue targets</li><li>The Channel Partner Manager is responsible for holding our resellers accountable for results</li><li>Meet regularly with our EMEA sales leaders&nbsp; to qualify and roll out new partnerships, enable current partners, in addition to addressing challenges together as they arise</li><li>The manager will travel as needed to train our partners, attend meetings, and co-host events.</li><div><br></div></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>5+&nbsp; years of experience in sales and channel partner management</li><li>The ideal candidate will have experience managing resellers in a SaaS environment</li><li>Strong sales background and acumen</li><li>Knowledge of and experience selling into Europe, Middle East and Africa. </li><li>The candidate will have experience building partner rebate programs, establishing minimum thresholds and rebate tiering to attract new partners</li><li>Bilingual or multilingual is a plus</li><li>Proven success and consistently achieved and exceeded channel revenue goals</li><li>SaaS, Ed Tech industry and international experiences are preferred.</li></ul></div><div><br></div><div><br></div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Channel Partner Manager EMEA- Udemy Business

<div>The Udemy Business Marketing team is responsible for finding, growing, and engaging organisations of all sizes that are in need of a modern, fresh, and engaging learning platform. We own the narrative, messaging, and positioning for Udemy Business and drive strategic direction for the business. </div><div><br></div><div>We believe in smart marketing that is clear, compelling, and based on data. The problems we're solving are big: the rapidly changing business landscape is forcing people to refresh their skills more frequently. Employees today seek and expect ongoing learning and development from their employers. Fuelled by Udemy's unique and powerful content marketplace we are able to deliver on-demand and relevant learning content to organisations to close the skills gap.</div><div><br></div><div>We're growing our team rapidly and building out a best-in-class B2B marketing team. Location of this role will be based in India.</div><div><br></div><div><b>About The Role</b></div><div><br></div><div>We’re looking for an experienced marketing manager to help drive leads, pipeline, and revenue across the India region. This role reports into the Head of Marketing APAC and will also work closely with the global Udemy Business Marketing teams including Events, Demand Generation, Product Marketing, PR and Customer Marketing teams.</div><div><br></div><div><b>About You</b></div><div><br></div><div>The Marketing Manager for India will be responsible for developing and executing defined regional tactical marketing plans which enable achievement of strategic priorities, pipeline targets, and revenue targets within this region. You have experience in tactical and strategic marketing across the India region and have delivered proven results from previous demand generation and event marketing programs. </div><div><br></div><div>You are also a data-driven individual, well-versed in Salesforce and Marketing technology tools, with a proven track record of using data to define growth strategies.</div><h3>Here's what you'll be doing:</h3><div><ul><li>Develop and execute event marketing and demand generation programs that will include Account Based Marketing (ABM) campaigns, hosted events, industry tradeshows, webinars, and other programs to support regional quarterly sales pipeline and revenue goals.</li><li>Localise our library of content (eBooks, guides, webinars, tools, industry reports) to drive pipeline for India.</li><li>Report on campaign performance so we know exactly what’s working, what’s not, and how we can best hit our goals. You’ll ensure we have detailed insight into all funnel metrics and the ROI across every acquisition channel.</li><li>Collaborate and work closely with the Head of Marketing, APAC to drive brand awareness by creating cohesive campaigns with sponsorship, speaking opportunities, and pre-event activities.</li><li>Collaborate with the global marketing teams to execute on integrated marketing campaigns. This includes content syndication with local partners, customisation of email marketing campaigns, and local events.</li><li>Develop and re-purpose relevant marketing content in support of the Customer Success and Sales as required</li></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>Fluent level of English, further language skills are a plus</li><li>5- 7 years of B2B marketing experience in the SaaS space in India spanning events marketing, demand generation, and Account-Based marketing</li><li>Experience working in or with a high technology sales department or Saas B2B business environment, with deep understanding of sales cycles and deal complexity.</li><li>A love of analytics and a proven track record of using data to find and scale profitable acquisition channels.</li><li>The ability to take initiative, lead by example and achieve consistent results.</li><li>Comfortable working with a distributed team across regions</li><li>Experience with Marketing Technology tools and systems like Marketo, Google Analytics, Salesforce among others.</li><li>Strong skills in event marketing, demand generation, paid marketing and analytics.&nbsp;&nbsp;</li><li>Experience managing complex projects, meeting deadlines and handling several projects at a time with a high attention to detail. </li><div><br></div></ul></div><div>If this sounds like a great fit for your experience - submit your application together with a cover letter addressing how you meet the role criteria and why you'd love to join the team at Udemy!</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Demand Generation Marketing Manager - India

<div>The Udemy GTM Strategy &amp; Operations team’s mission is to enable all go-to-market teams to scale and grow top line revenue efficiently.&nbsp; The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire go-to-market universe from lead generation to customer retention.</div><div>The ideal candidate will require a strong understanding of SaaS and needs to be experienced in Sales Operations and/or Go-To-Market Operations. You need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy. You will need to roll up your sleeves and implement the necessary processes and tools to advance our GTM strategy.</div><h3>Here's what you'll be doing:</h3><div><ul><li>Act as the strategic business partner to the VP of Sales, APAC and be a part of the APAC Leadership Team</li><li>Design and implement regional territories to support APAC sales organization while maintaining on-going territory health analytics and optimization</li><li>Understand regional complexities to build tools, processes, and cross-functional support in guidance with best practice and local needs&nbsp;&nbsp;&nbsp;</li><li>Provide analytics and strategic support for quarterly business reviewsPerform sales forecasting, manage forecasting and data analysis to provide valuable insight into geo’s performance and general predictability</li><li>Co-lead Pipeline calls to help monitor the health of the coverage and creation of pipeline from all sources and segments</li><li>Develop and project manage sales strategies and initiatives required to drive sales in a business organization</li><li>Uncover leading and lagging indicators of sales performance and predictability to help inform and guide our success</li></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>5+ years experience in Sales Operations, GTM Operations and/or business analytics</li><li>Salesforce knowledge: complex dashboards and reports, custom report types, calculated fields, <a href="http://workflows.Experience" rel="nofollow noopener" target="_blank">workflows.Experience</a> administering GTM tools such as Clari, Salesloft, Zoominfo, Dun &amp; Bradstreet, etc.&nbsp;</li><li>Exceptional quantitative and MS Excel skills (sumifs, index/match and vlookup, table formulas).</li><li>Experience working closely with senior leaders in a SaaS B2B business</li><li>Get-it-done mindset. You are not afraid to roll up your sleeves and do what it takes to get the job done.&nbsp;</li><li>A ‘what’s best for the business’ attitude, and willing to try new things, tackle complex projects and challenges</li><li>Strong analytical skills to work on complex business issues with minimal supervision</li></ul></div><div>Whilst we would prefer this person to be based in Melbourne we are open to candidates based in Australia. Please submit your application with a covering letter addressing how you meet the role criteria and why you'd like to join the team at Udemy.</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Sales Operations Manager - APAC

<div><b>ABOUT UDEMY</b></div><div>Udemy is a global marketplace for learning and teaching online. More than 50 million consumers and several thousand companies around the globe trust Udemy’s technical &amp; soft skills to close the skills gap. Our customers can choose from an extensive portfolio of 155,000 courses taught by 57,000 expert instructors from over 65 countries. Udemy Business (UB) is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience.&nbsp;</div><div>Our EMEA business is on a growth trajectory and we hire great people who thrive on being part of a fast paced, high performing organisation and who want to play a role in taking our amazing business to the next level. We are a close-knit bunch that enjoys problem-solving and collaboration. We share a serious commitment to delivering the best possible learning and teaching experiences while at the same time encouraging innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other on a daily basis.</div><div><br></div><div><b>ABOUT THE ROLE</b></div><div>Our Customer Success team is responsible for partnering with customers, to successfully launch and adopt our product and ultimately to help them achieve their business goals. We are focused on getting to know our customers and deeply understanding their business so that they realise maximum value from our partnership. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.</div><div>In this role you will build relationships with senior executives, learning champions, managers and administrators. You will collaborate closely with your colleagues in sales, marketing, product and content and with the broader CS team.&nbsp; The customer success team at Udemy is commercially driven, we own renewal revenue and partner closely with sales on expansion opportunities. In the growth Enterprise role you will own a portfolio of large enterprise customers who we are actively engaged in expanding our relationship with and will use your commercial acumen, relationship building skills and ability to partner cross functionally to help these customers realise value and achieve their goals.</div><h3>Here's what you'll be doing:</h3><div><ul><li>Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UB) customers</li><li>Develop success plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers</li><li>Be an expert on the UB Platform and how our customers can use it strategically to deliver on their learning and business objectives</li><li>Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organisation</li><li>Create and implement internal promotion programs within customer organisations to generate awareness and drive usage of UB</li><li>Build and maintain trusted advisor relationships at the executive level</li><li>Partner with Sales to develop an account strategy for each Enterprise customer to achieve retention and expansion targets</li><li>Successfully onboard new customers. </li><li>Partner with Implementation Engineers to ensure successful project management and ongoing support of integration</li><li>Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements</li><li>Partner with marketing to develop customers for case studies and other advocacy opportunities</li></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>&nbsp;5-8 years of B2B SaaS customer success, account management, consulting and/or sales experience working with large, enterprise-level accounts</li><li>You are intensely curious and a lifelong learner</li><li>Experience working with HR/L&amp;D stakeholders (preferable but not necessary)</li><li>Ability to own a revenue number and are comfortable with commercial conversations</li><li>Ability to build and nurture trusted relationships with executives&nbsp;</li><li>Ability to identify, work and close complex deals</li><li>Experience developing strategies to increase usage and adoption of technology solutions</li><li>Basic understanding of concepts related to customer integrations (e.g,, Single Sign-On, APIs, feature customisation, etc.</li><li>Great analytical skills and are comfortable storytelling with data</li><li>Outstanding verbal and written communication skills</li><li>Superior project and time management skills; excellent attention to detail</li><li>Ability to adapt quickly in a fast-paced environmentLove for teamwork, collaboration and commitment to building a world-class, enterprise-level global customer experience together</li></ul></div><div>#LI-LM1</div><div><br></div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Growth Enterprise Customer Success Manager, Udemy Business- EMEA

<div><b>ABOUT UDEMY</b></div><div>Udemy is a global marketplace for learning and teaching online. More than 60 million consumers and several thousand companies around the globe trust Udemy’s technical &amp; soft skills to close the skills gap. Our customers can choose from an extensive portfolio of 150,000 courses taught by 57,000 expert instructors from over 65 countries. Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities. We are a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. </div><div>Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other on a daily basis. Founded in 2010, Udemy is privately owned and headquartered in San Francisco with our EMEA headquarters based in Dublin, Ireland. Our EMEA business is growing fast and we are looking for great people to join our fantastic business. Our sales teams are rapidly expanding across EMEA to support our B2B growth and we are looking for our first in-market Deal Desk Manager to help fuel this growth. This role can be based anywhere remotely in the UK with some travel to Dublin office expected. </div><div><br></div><div><b>ABOUT THE ROLE:</b></div><div>As the EMEA Deal Desk Manager, you will be a key member of the Revenue Operations team, directly contributing to the growth of our B2B business by building out the systems, process, and infrastructure to help scale our organisation to the next level.&nbsp; This is a full-time position reporting to the Senior Manager of Deal Desk. The Deal Desk Manager is a cross-functional role that partners with our sales, customer success, legal, and finance teams to streamline our overall quote-to-order process.&nbsp; You will be responsible for defining standard deal procedures, providing analytical and process support to complex, non-standard deals, and facilitating approvals from the respective decision-makers.</div><div>The Udemy for Business (UFB) Revenue Operations team’s mission is to enable all go-to-market teams to scale and grow top line revenue efficiently.&nbsp; The team supports our mission by delivering the process and information flows that drive the entire customer journey optimisation, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire UFB go-to-market universe from lead generation to customer invoicing.</div><h3>Here's what you'll be doing:</h3><div><ul><li>Partner with our sales, customer success, finance, and legal team leaders to define standard / non-standard deal criteria and related approval processes.&nbsp;&nbsp;</li><li>Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, finance, and legal in these transactions</li><li>Provide training to the sales team on deal structuring and best practices to increase deal velocity</li><li>Establish a streamlined review process for pricing, deal economics, and alert Sales leaders on potential business impact</li><li>Contribute to Deal Desk initiatives by leading special projects, including the creation of the playbook for non-standard deal structure models, Deal Desk automation, dashboards, sales analytics, and various performance metrics</li><li>Ensure that closed-won opportunities have the appropriate expertise, review, and approvals</li><li>Identify and drive implementation of new tools and process improvements to support growth.</li></ul></div><h3>We’re excited about you because you have: </h3><div><ul><li>3+ years experience driving operational improvements in a Deal Desk or Sales Operations function for a high growth US based B2B SaaS company.&nbsp;Experience operating on a team of over 100 sales reps is a plus.&nbsp;</li><li>Demonstrated track record of process improvement for contract processing and general support to the sales organisation.</li><li>Strong organisational skills and business judgment with the ability to handle projects independently end-to-end.</li><li>Excellent communication and critical thinking skills to understand sales policies and processes at a company and individual sales rep level</li><li>Salesforce.com CPQ experience preferred but not required</li><li>Strong interpersonal skills to work across the UFB business with sales, finance, legal and others</li><li>Strong process thinking to drive continuous improvements to the Deal Desk</li><li>Ability to work independently across multiple time zones and coordinate with management based in the US</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Deal Desk Manager- Udemy Business

<div>As Corporate Counsel, you will be a member of Udemy’s small but mighty Legal team.&nbsp; Reporting to our Senior Corporate Counsel in Dublin, Ireland, you will be responsible for negotiating a wide variety of international commercial contracts and advising the business on an array of novel legal issues. As the first legal team member in APAC, this position provides a unique opportunity to make an immediate impact and interact directly with amazingly fun and friendly co-workers in a fast-paced dynamic environment. If you are looking for the opportunity to make a significant contribution, Udemy’s legal team provides an empowering and action-oriented environment to take your career and our mission to the next level. If you’ve reached this point in the job description and feel you’re still not sure if you should apply… Just do it!&nbsp;</div><h3>Here's what you'll be doing:</h3><div><ul><li>Support the sales team for Udemy’s B2B Products (both global and regional) by negotiating various types of technology agreements, such as; </li><li>SaaS subscription agreements, partnership agreements, privacy agreements, order forms, NDAs, and other sales-related documents;</li><li>Provide day-to-day support and legal guidance to internal business stakeholders;</li><li>Advise internal teams/cross functions regarding legal and business issues, including identifying and communicating risks associated with specific agreements;</li><li>Work with internal clients on establishing and using form agreements;Continuously develop and improve Udemy’s standard template agreements, policies and processes in response to growing company needs;Establish commercial contract, negotiation and other policies for the APAC region;&nbsp;</li><li>Closely collaborate with other lawyers in Europe and the U.S.</li></ul></div><h3>We are excited about you because you have:</h3><div><ul><li>3-5 years of experience working on commercial contracts either at an international law firm or in-house legal department, including experience negotiating and drafting SaaS agreements;</li><li>Working knowledge of privacy as it relates to commercial contracts;</li><li>Experience negotiating customer and vendor DPAs<b>;</b>Strong contract drafting and negotiation skills and a practical approach to contract negotiation;</li><li>The ability to convey information in a clear, concise and logical manner, communicates persuasively, advocates a position or cause and has effective listening skills;</li><li>A keen sense of business judgment in the context of assessing legal risk;</li><li>Highly responsive and detail-oriented attitude;Ability to work autonomously while prioritizing and managing a workload in a fast-paced work environment at a high-growth company;</li><li>Ability to effectively work with cross-functional teams and various levels of employees, including senior executives;An energetic, positive, forward-thinking and creative individual with ethical standards and strong desire to work in a dynamic environment;</li><li>Fluent English, written and spoken. Other languages may be beneficial, but are not required.</li><li>Singapore PR status</li></ul></div><div><b>The benefits:</b></div><div><br></div><div>Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns</div><div><br></div><div>Office Life: flexible work hours; remote working ; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings&nbsp;</div><div><br></div><div>We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.&nbsp;</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

International Corporate Counsel - APAC

<div>As the International Corporate Counsel based in Melbourne, you will be a member of Udemy’s small but mighty Legal team.&nbsp; Reporting to our Senior Corporate Counsel in Dublin, Ireland, you will be responsible for negotiating a wide variety of international commercial contracts and advising the business on an array of novel legal issues. As the first legal team member in APAC, this position provides a unique opportunity to make an immediate impact and interact directly with amazingly fun and friendly co-workers in a fast-paced dynamic environment. If you are looking for the opportunity to make a significant contribution, Udemy’s legal team provides an empowering and action-oriented environment to take your career and our mission to the next level. If you’ve reached this point in the job description and feel you’re still not sure if you should apply… Just do it!&nbsp;</div><h3>Here's what you'll be doing:</h3><div><ul><li>Support the sales team for Udemy’s B2B Products (both global and regional) by negotiating various types of technology agreements, such as; SaaS subscription agreements, partnership agreements, privacy agreements, order forms, NDAs, and other sales-related documents;</li><li>Provide day-to-day support and legal guidance to internal business stakeholders;</li><li>Advise internal teams/cross functions regarding legal and business issues, including identifying and communicating risks associated with specific agreements;</li><li>Work with internal clients on establishing and using form agreements;Continuously develop and improve Udemy’s standard template agreements, policies and processes in response to growing company needs;Establish commercial contract, negotiation and other policies for the APAC region;&nbsp;</li><li>Closely collaborate with other lawyers in Europe and the U.S.</li></ul></div><h3>We are excited about you because you have:</h3><div><ul><li>3-5 years of experience working on commercial contracts either at an international law firm or in-house legal department, including experience negotiating and drafting SaaS agreements;</li><li>Working knowledge of privacy as it relates to commercial contracts;</li><li>Experience negotiating customer and vendor DPAs<b>;</b>Strong contract drafting and negotiation skills and a practical approach to contract negotiation;</li><li>The ability to convey information in a clear, concise and logical manner, communicates persuasively, advocates a position or cause and has effective listening skills;</li><li>A keen sense of business judgment in the context of assessing legal risk;Highly responsive and detail-oriented attitude;</li><li>Ability to work autonomously while prioritizing and managing a workload in a fast-paced work environment at a high-growth company;</li><li>Ability to effectively work with cross-functional teams and various levels of employees, including senior executives;</li><li>An energetic, positive, forward-thinking and creative individual with ethical standards and strong desire to work in a dynamic environment;</li><li>Fluent English, written and spoken. Other languages may be beneficial, but are not required.&nbsp;</li></ul></div><div><b>The benefits:</b></div><div><br></div><div>Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns</div><div><br></div><div>Office Life: flexible work hours; remote working ; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings&nbsp;</div><div><br></div><div>We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.&nbsp;</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

<div>As Corporate Counsel based in India, you will be a member of Udemy’s small but mighty Legal team.&nbsp; Reporting to our Senior Corporate Counsel in Dublin, Ireland, you will be responsible for negotiating a wide variety of international commercial contracts and advising the business on an array of novel legal issues. As the first legal team member in APAC, this position provides a unique opportunity to make an immediate impact and interact directly with amazingly fun and friendly co-workers in a fast-paced dynamic environment. If you are looking for the opportunity to make a significant contribution, Udemy’s legal team provides an empowering and action-oriented environment to take your career and our mission to the next level. If you’ve reached this point in the job description and feel you’re still not sure if you should apply… Just do it!&nbsp;&nbsp;</div><h3>Here's what you'll be doing:</h3><div><ul><li>Support the sales team for Udemy’s B2B Products (both global and regional) by negotiating various types of technology agreements, such as; SaaS subscription agreements, partnership agreements, privacy agreements, order forms, NDAs, and other sales-related documents;</li><li>Provide day-to-day support and legal guidance to internal business stakeholders;</li><li>Advise internal teams/cross functions regarding legal and business issues, including identifying and communicating risks associated with specific agreements;</li><li>Work with internal clients on establishing and using form agreements;</li><li>Continuously develop and improve Udemy’s standard template agreements, policies and processes in response to growing company needs;</li><li>Establish commercial contract, negotiation and other policies for the APAC region;&nbsp;</li><li>Closely collaborate with other lawyers in Europe and the U.S.</li></ul></div><h3>We are excited about you because you have:</h3><div><ul><li>3-5 years of experience working on commercial contracts either at an international law firm or in-house legal department, including experience negotiating and drafting SaaS agreements;</li><li>Working knowledge of privacy as it relates to commercial contracts;</li><li>Experience negotiating customer and vendor DPAs<b>;</b></li><li>Strong contract drafting and negotiation skills and a practical approach to contract negotiation;</li><li>The ability to convey information in a clear, concise and logical manner, communicates persuasively, advocates a position or cause and has effective listening skills;</li><li>A keen sense of business judgment in the context of assessing legal risk;</li><li>Highly responsive and detail-oriented attitude;Ability to work autonomously while prioritizing and managing a workload in a fast-paced work environment at a high-growth company;</li><li>Ability to effectively work with cross-functional teams and various levels of employees, including senior executives;</li><li>An energetic, positive, forward-thinking and creative individual with ethical standards and strong desire to work in a dynamic environment;</li><li>Fluent English, written and spoken. Other languages may be beneficial, but are not required.&nbsp;</li></ul></div><div><b>The benefits:</b></div><div><br></div><div>Remuneration: An attractive salary package including leave, healthcare and life insurance.</div><div><br></div><div>Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns</div><div><br></div><div>Office Life: flexible work hours; remote working ; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings&nbsp;</div><div><br></div><div>We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.&nbsp;</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

<div>&nbsp;<b>About us</b></div><div><br></div><div>We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as r&nbsp;emote offices in Australia.</div><div>Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing &amp; sales, HR and compliance training, personal or professional skills. And we’re just getting started.</div><div><br></div><div><b>Who we are looking for</b></div><div><br></div><div>Experience (ideally) in ed-tech/online learning. An understanding of enterprise-level organisations and empathy for the challenges they face, and a thirst for helping them solve their problems.&nbsp;</div><h3>You have:</h3><div><ul><li>A deep understanding of customer success. Renewal, Upsell adoption and customer advocacy are the foundations you've built your career on. You know the customer journey, and understand the importance of the partnership that is mutually beneficial.&nbsp;</li><div><br></div><li>You’re a trusted advisor that can see the challenge as an opportunity</li></ul></div><h3>You will:</h3><div><ul><li>Be a team player&nbsp;</li><li>Have accountability for your customer portfolio and it’s success</li><li>Love to learn and enjoy self/personal development</li></ul></div><h3>What success looks like in the first month:</h3><div><ul><li>You will have a good understanding of how Udemy for Business functions and how it operates within Udemy at large.- </li><li>You will be able to demo the product to customers, and you will be able to train new administrators. You will demo to the team at the end of month one!-</li><li>You will understand what your UFB colleagues do.-</li><li>You will have knowledge of your customers - company demographics, history with Udemy, current usage and key players.</li><li> You will take on day-to-day tasks like setting up new customers, updating SFDC, sending renewal notices, setting customers up in Tapen, and responding to support requests.</li><li> You will understand the fundamentals of being an effective Customer Success Manager at Udemy for Business, including how to engage with customers, how to be a strategic partner, how to work with a customer at various parts of the customer journey and how to forecast and execute on renewals and upsells.</li><li> You will develop a basic understanding of the HR and L&amp;D buyer</li></ul></div><h3>In the next few months, you will....</h3><div><ul><li>Present an Executive Business review to your peers</li><li>Own your customers and be competent in the use of Udemy’s tech stack</li><li>Have a high-level understanding of the Udemy content offering</li><li>Have a high-level understanding of the competitive landscape</li><li>Be able to accurately forecast your renewals, upsells and mid-cycle upsells.</li><li>Have a cadence in place to regularly meet with your cross-functional udemates such as the sales team</li><li>Understand and be able to articulate and assist Udemy customers navigate their journey</li><li>Be a fully functioning member of the Udemy Customer Success team</li></ul></div><h3>Some of the benefits include:</h3><div><ul><li>Holidays and Time Off: Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.</li><li>Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance</li><li>Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns</li><li>Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings&nbsp;</li></ul></div><div><b>The team</b></div><div><br></div><div>You will be reporting to Marlon Herft. Marlon is a well-tenured APAC executive in achieving growth, customer success and retention.&nbsp;Marlon brings high energy, strategic and customer mindset, always aligned to Udemy’s values. He is a&nbsp; transparent leader, with a team-first approach and a bias for action. &nbsp;</div><div><br></div><div>We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Enterprise Customer Success Manager

<div><b>About us</b></div><div><br></div><div>We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as r&nbsp;emote offices in Australia.</div><div>Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing &amp; sales, HR and compliance training, personal or professional skills. And we’re just getting started.</div><div><br></div><div><b>Who we are looking for</b></div><div><br></div><div>Experience (ideally) in ed-tech/online learning. An understanding of enterprise-level organisations and empathy for the challenges they face, and a thirst for helping them solve their problems.&nbsp;</div><h3>You have:</h3><div><ul><li>A deep understanding of customer success. Renewal, Upsell adoption and customer advocacy are the foundations you've built your career on. You know the customer journey, and understand the importance of the partnership that is mutually beneficial.&nbsp;</li><div><br></div><li>You’re a trusted advisor that can see the challenge as an opportunity</li></ul></div><h3>You will:</h3><div><ul><li>Be a team player&nbsp;</li><li>Have accountability for your customer portfolio and it’s success</li><li>Love to learn and enjoy self/personal development</li></ul></div><h3>What success looks like in the first month:</h3><div><ul><li>You will have a good understanding of how Udemy for Business functions and how it operates within Udemy at large.- </li><li>You will be able to demo the product to customers, and you will be able to train new administrators. You will demo to the team at the end of month one!-</li><li>You will understand what your UFB colleagues do.-</li><li>You will have knowledge of your customers - company demographics, history with Udemy, current usage and key players.</li><li> You will take on day-to-day tasks like setting up new customers, updating SFDC, sending renewal notices, setting customers up in Tapen, and responding to support requests.</li><li> You will understand the fundamentals of being an effective Customer Success Manager at Udemy for Business, including how to engage with customers, how to be a strategic partner, how to work with a customer at various parts of the customer journey and how to forecast and execute on renewals and upsells.</li><li> You will develop a basic understanding of the HR and L&amp;D buyer</li><div><br></div></ul></div><h3>In the next few months, you will....</h3><div><ul><li>Present an Executive Business review to your peers</li><li>Own your customers and be competent in the use of Udemy’s tech stack</li><li>Have a high-level understanding of the Udemy content offering</li><li>Have a high-level understanding of the competitive landscape</li><li>Be able to accurately forecast your renewals, upsells and mid-cycle upsells.</li><li>Have a cadence in place to regularly meet with your cross-functional udemates such as the sales team</li><li>Understand and be able to articulate and assist Udemy customers navigate their journey</li><li>Be a fully functioning member of the Udemy Customer Success team</li></ul></div><h3>Some of the benefits include:</h3><div><ul><li>Holidays and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.</li><li>Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance</li><li>Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns</li><li>Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings&nbsp;</li></ul></div><div><b>The team</b></div><div><br></div><div>You will be reporting to Marlon Herft. Marlon is a well-tenured APAC executive in achieving growth, customer success and retention.&nbsp;Marlon brings high energy, strategic and customer mindset, always aligned to Udemy’s values. He is a&nbsp; transparent leader, with a team-first approach and a bias for action. &nbsp;</div><div><br></div><div>We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

<div><b>ABOUT UDEMY</b></div><div>Udemy is a global marketplace for learning and teaching online. More than 50 million consumers and several thousand companies around the globe trust Udemy’s technical &amp; soft skills to close the skills gap. Our customers can choose from an extensive portfolio of 150,000 courses taught by 57,000 expert instructors from over 65 countries.</div><div>Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities.We are a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other on a daily basis.</div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco with our EMEA headquarters based in Dublin city centre. Our EMEA business is growing fast and we are looking for great people to join our fantastic business. Our sales teams are rapidly expanding whereby we are hiring in Dublin and in the larger markets in EMEA to support our Commercial business growth.</div><div>&nbsp;</div><div><b>ABOUT THE ROLE: </b></div><div>Udemy has a track record of hiring top talent. This role is an exciting one for an experienced and excellent Enterprise Account Executive whereby the successful candidate will get the opportunity to help build out a market for Udemy for Business in the Benelux region. The successful candidate will be part of a business that has ambitious growth plans based on current business trajectory. Key to these growth plans will be delivering progressive revenue goals and building out an Enterprise business in the major EMEA markets.</div><div>In this role you will help lead the charge on the ground in the Benelux region. You will have the opportunity to help Enterprise organisations in the region in their quest to train and up-skill their employees in this dynamic world. Based remotely in or around the Amsterdam area, you will report to and work closely with the EMEA Enterprise Sales Leader and play a key role in the growth of the Udemy for Business EMEA sales organisation. The role will be a very interesting one whereby it will require a broad range of skills from relationship building to full sales cycle to cross functional collaboration, and so on. If you are passionate about Enterprise sales, highly successful, passionate about customers, intellectually curious and keen to work for an exciting scale-up business maybe this role is for you?</div><div><br></div><h3>Key Responsibilities:</h3><div><ul><li>You will be the second Enterprise Account Executive in the Benelux region for our Udemy For Business Organisation</li><li>Help build out an Enterprise customer base and help ignite the overall region in terms of Revenue Growth</li><li>Help manage the relevant inbound leads through the full sales cycle</li><li>Ensure a strong and consistent outbound cadence with a view to bringing multiple new Enterprise logos to Udemy</li><li>Beat revenue and activity targets on a weekly/monthly/quarterly basis.</li><li>Accurately forecast new sales pipelines along with add-on bookings</li><li>Lead the charge in the region and across core sales responsibilities including acquiring clients; up-selling customers, building pipeline; negotiating and selling Udemy’s proposition</li><li>Bring potential clients to an understanding of the options or solutions that are applicable to their situation, demonstrating how features and benefits match their needs</li><li>Ensure an outstanding customer experience is achieved</li><li>Analyse the various data points available to determine opportunities within the region.</li><li>Work cross-functionally with Sales/Business Development, Customer Success, Marketing, Content, etc. to drive the business forward</li><li>Collaborate with the leadership team and sales operations to identify strategies, and processes to better achieve revenue goals.</li><li>Develop and execute account plans to deliver quarterly revenue goals.</li></ul></div><h3>Minimum Expectations for Success</h3><div><ul><li>At least 12 years relevant sales experience</li><li>Significant experience selling into large Enterprise organisations (full sales cycle)</li><li>Significant experience and competence developing relationships at C-Level</li><li>Exceptional skills in prospecting, discovery, presentation, buying behaviours, and overcoming objections</li><li>Proven track record of a successful out-bound cadence</li><li>Successful track record of quota attainment as a senior individual contributor</li><li>Strong understanding of SaaS business and what great looks like</li><li>A high energy and optimistic team-player with strong organisational and time management skills</li><li>Strong drive for results, while retaining a focus on consistently delivering a great customer experience</li><li>Proficiency in Salesforce.com and other sales tools</li><li>Get-it-done mindset: not afraid to roll up your sleeves, getting into the data and analyses yourself, and doing what it takes to get the job done - while also thinking and acting at a strategic level</li><li>Excellent communication and presentation skills, attention to detail and the skill of dealing with ambiguity</li><li>Strong team player and supporter</li><li>Ability to work in a fast-growing and dynamic environment.</li><div><br></div><div>#LI-FC1</div><div><br></div></ul></div><div><br></div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Enterprise Account Executive - Benelux Market

<div><b>ABOUT UDEMY:</b></div><div>We are a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. Our EMEA business is growing fast and we are hiring a French speaking Enterprise Customer Success Manager to join our fantastic business, based remotely in Paris, UK, Switzerland, or in our Dublin EMEA HQ (Location is flexible for the successful candidate).</div><div><br></div><div>Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy Business) and in turn, ensure they meet their business goals. We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales. </div><div><br></div><div>We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.</div><div><br></div><div>We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.</div><div>*This role is remote and can be based anywhere in France.</div><h3>Here's what you'll be doing:</h3><div><ul><li>Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers</li><li>Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers</li><li>Be an expert on the UFB Platform, with a deep understanding of our technology and content</li><li>Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization</li><li>Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB</li><li>Build and maintain trusted advisor relationships at the executive level</li><li>Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets</li><li>Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.</li><li>Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements</li><li>Partner with marketing to develop customers for case studies and media opportunities</li><li>Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success department</li></ul></div><h3>Key Requirements: </h3><div><ul><li>Fluent French speaker</li><li>Min 5-8 years of B2B SaaS customer success, account management or consulting experience working with large, enterprise-level accounts (&gt; $100k ACV)</li><li>BA or BS degree</li><li>Experience working with HR/L&amp;D customers would be a plus, but not required</li></ul></div><div>#LI-LM1</div><div><br></div><div><b>Our Customer Success Mission</b></div><div>To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Enterprise Customer Success Manager, Udemy Business

<div><b>ABOUT THE ROLE:</b></div><div>The Manager of Channel Marketing has four distinct functions: 1) You will lead the team of managing day to day operations and overall production of all owned marketing channels such as; Email, Onsite, Mobile Push, In-App Messaging, including flawless execution setup for lifecycle and monetization marketing campaigns and experimentation and monitoring deliverability within each channel, 2) You will lead the implementation of new owned marketing channels; some examples include; Web Push, SMS, Intercom, etc 3) You will enhance and implement processes and workflows that support the project management for the team, and 4) You will be the main business stakeholder for cross-functional platform buildout with Product and Engineering teams to ensure our systems are set up correctly for a seamless cross-channel experience in all owned marketing channels to Udemy’s students and instructors</div><div><br></div><div><b>ABOUT YOU:</b></div><div>You have a bias for action, you can work technically with CRM marketing tools to provide only the best customer experiences across all owned marketing channels, and work seamlessly with stakeholders across marketing, product, data science, and engineering teams. If you can balance empathy and efficiency,&nbsp; can stay on top of multiple and sometimes ambiguous priorities in our unique marketplace, and are hungry to build and own a crucial piece of the revenue-value-chain of a global, rapidly growing education technology business, then this job is for you.</div><h3>This is what you'll be doing:</h3><div><ul><li>Own all 4 main user-facing interfaces of the team; Email, On-site (desktop &amp; mobile web), Mobile Push, and In-App Messaging, including; Leading, training, and motivating the current team</li><li>Seamlessly implementing stellar marketing experiences across all owned channels</li><li>Project manage workflows to ensure timely deliverability, team alignment, and bandwidth</li><li>Be the main owner for how all experiments are conducted by the team so they are launched flawlessly within our external (Braze) and our internal tools, across every owned channel</li><li>Project manage Lifecycle &amp; Monetization team initiatives like Black Friday and Cyber Monday Promotion Campaigns, Prime Day Promotion Campaign, and others</li><li>Build for scale; develop dynamic templates and modules compatible within marketing channels&nbsp;</li><li>Be a key thought partner for all aspects of the Lifecycle Marketing and Monetization team, including in marketing promotions, pricing, and personalization experiences across channels&nbsp;</li><li>Be a cross-functional stakeholder to platform buildout with Product and Engineering teams&nbsp;</li><li>Work closely with our marketing automation team in India to coordinate automation programs to improve marketing operations and setup team coverage during (Pacific Time) off-hours</li><li>Maintain strong external vendor relationships to ensure all systems are working as intended</li></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>Deep production experience implementing cross-channel marketing and a bias for action&nbsp;</li><li>6+ years experience managing and executing flawless marketing experiences across owned channels such as; email (required), on-site, mobile push, IAM, etc.</li><li>4+ years of experience managing an email automation team</li><li>Ability to manage,&nbsp; train, support, and develop a team of channel marketing managers</li><li>Proficient using Braze (previous known as AppBoy) across channels is highly preferred&nbsp;</li><li>Experience with A/B and multivariate test design and implementation across marketing channels</li><li>Proficient in using Responsys for email marketing</li><li>Knowledge of HTML and CSS is required</li><li>Proficiency with relational databases and SQL skills are essential</li><li>Identify opportunities to enhance workflows and processes by using automation efforts</li><li>Experience creating a personalized and dynamic email, push, and/or web content&nbsp;</li><li>Oversee the quality and integrity of all owned marketing channel campaigns prioritizing the customer experience across every touchpoint</li><li>Influence based leadership and cross-functional collaboration skills are essential</li><li>Educational background in marketing or business is helpful</li><li>Ability to work in a fast-moving business environment</li><li>You are creative, resourceful, detail-oriented, and highly organized</li><li>You have a passion for online learning, and a desire to create opportunities that will change lives through teaching and learning globally</li></ul></div><div>#LI-LL-1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Manager, Channel Marketing

<div>The Udemy Revenue Operations team’s mission is to enable all go-to-market teams to scale and grow top line revenue efficiently.&nbsp; The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire go-to-market universe from lead generation to customer retention.</div><div><br></div><div>The ideal candidate will require a strong understanding of SaaS and needs to be experienced in Go-To-Market Operations. You need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy. You will need to roll up your sleeves and implement the necessary processes and tools to advance our GTM strategy.</div><h3>Here’s what you’ll be doing:</h3><div><ul><li>Design, implement and project manage the business and operational systems and processes for our direct sales GTM initiatives (50% of your time) and our partner programs and ecosystem (50% of your time).&nbsp;</li><li>Build the Partner infrastructure (e.g. determine the ideal inbound lead flow process for our partner program and ensure an optimized process is in place)</li><li>Partner with our cross-functional teams to establish, document, and define business requirements, metrics and KPIs.&nbsp;</li><li>Work with our Business System team to optimize SFDC functionality and help create a SFDC roadmap and potential future products/integrations.</li><li>Regularly assess GTM tools roadmap to identify scalable solutions to meet current and future business needs.</li><li>Establish yourself as a cross functional resource to identify, design and implement business processes that increase productivity and remove bottlenecks.</li><li>Maintain data integrity by identifying and fixing data abnormalities and instilling data quality standards across all data related activities e.g. list pulls, list uploads, etc.</li></ul></div><h3>We’re excited about you because you have: </h3><div><ul><li>3+ years experience in GTM operations, and/or Partner Operations&nbsp;</li><li>Experience administering GTM tools such as Salesloft, Zoominfo, Dun &amp; Bradstreet, etc.&nbsp;</li><li>Salesforce knowledge: complex dashboards and reports, custom report types, calculated fields, workflows.</li><li>Familiarity with Salesforce CPQ, or other CPQ or Q2C tools.</li><li>Exceptional quantitative and MS Excel skills (sumifs, index/match and vlookup, table formulas).</li><li>Experience working closely with senior leaders in a SaaS B2B business</li><li>Get-it-done mindset. You are not afraid to roll up your sleeves and do what it takes to get the job done.&nbsp;</li><li>Strong analytical skills to work on complex business issues with minimal supervision</li></ul></div><div>#LI-EY1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

GTM Operations Manager

<div>The Udemy Revenue Operations team’s mission is to enable all go-to-market teams to scale and grow top line revenue efficiently.&nbsp; The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire go-to-market universe from lead generation to customer retention.</div><div><br></div><div>The ideal candidate will require a strong understanding of SaaS and needs to be experienced in Go-To-Market Operations. You need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy. You will need to roll up your sleeves and implement the necessary processes and tools to advance our GTM strategy.</div><h3>Here’s what you’ll be doing:</h3><div><ul><li>Design, implement and project manage the business and operational systems and processes for our go-to-market initiatives.&nbsp;</li><li>Partner with our cross-functional teams to establish, document, and define business requirements, metrics and KPIs.&nbsp;</li><li>Work with our Business System team to optimize SFDC functionality and help create a SFDC roadmap and potential future products/integrations.</li><li>Regularly assess GTM tools roadmap to identify scalable solutions to meet current and future business needs.</li><li>Establish yourself as a cross functional resource to identify, design and implement business processes that increase productivity and remove bottlenecks.</li><li>Maintain data integrity by identifying and fixing data abnormalities and instilling data quality standards across all data related activities e.g. list pulls, list uploads, etc.</li></ul></div><h3>We’re excited about you because you have: </h3><div><ul><li>3+ years experience in GTM operations and/or program management</li><li>Experience administering GTM tools such as Salesloft, Zoominfo, Dun &amp; Bradstreet, etc.&nbsp;</li><li>Salesforce knowledge: complex dashboards and reports, custom report types, calculated fields, workflows.</li><li>Exceptional quantitative and MS Excel skills (sumifs, index/match and vlookup, table formulas).</li><li>Experience working closely with senior leaders in a SaaS B2B business</li><li>Get-it-done mindset. You are not afraid to roll up your sleeves and do what it takes to get the job done.&nbsp;</li><li>Strong analytical skills to work on complex business issues with minimal supervision</li></ul></div><div>#LI-EY1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Revenue Operations Manager

<div>The Udemy Revenue Operations team’s mission is to enable all go-to-market teams to scale and grow top line revenue efficiently.&nbsp; The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire go-to-market universe from lead generation to customer retention.</div><div><br></div><div>The ideal candidate will require a strong understanding of SaaS, business operations, and Salesforce. You need to be data-driven, detail-oriented, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy. You will need to roll up your sleeves and implement the necessary processes and tools to advance our GTM strategy.</div><h3>Here's what you'll be doing:</h3><div><ul><li>Implement and project manage the business and operational systems and processes for our go-to-market initiatives.&nbsp;</li><li>Partner with our cross-functional teams to review operational procedures, identify inefficiencies and design, develop and configure customizable and scalable processes and solutions.</li><li>Work with our Business System team to optimize SFDC functionality and help create a SFDC roadmap.</li><li>Configuration and maintenance of user Salesforce permission sets and hierarchies to comply with organizational requirements.</li><li>Work on a combination of net new builds and iterate on existing processes.</li><li>Maintain data integrity by identifying and fixing data abnormalities and instilling data quality standards across all data related activities e.g. list pulls, list uploads, etc.</li><li>Create and maintain cross-functional documentation for tools and processes.</li></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>2+ years experience in operations and/or tools management</li><li>Salesforce knowledge: complex dashboards and reports, calculated fields, formulas, process builders, and workflows.</li><li>Excel knowledge (e.g. vlookup, table formulas, sumifs)</li><li>Get-it-done mindset. You are not afraid to roll up your sleeves and do what it takes to get the job done.&nbsp;</li><li>Strong analytical skills to work on complex business issues with minimal supervision</li></ul></div><div>#LI-EY1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Sr. Revenue Operations Analyst

<div><b>About You:</b></div><div>You dive in to understand and act on all activities associated with a hyper-growth SaaS business. You are humble and curious. You have an understanding of Enterprise SaaS dynamics and can build bridges and work cross functionally in a complex and global organization matrix and can contribute into effective scalable processes. You possess a strong collaborative approach and are able to build effective relationships with cross-functional departments to provide timely and accurate revenue recognition guidance.&nbsp;You seek to understand the business justifications, KPIs, initiatives and blockers. You have strong organizational and communication skills and are able to balance competing priorities. You take initiative and are able to work in a dynamic environment across all levels of management and across functions and geographies. You are confident, energetic, demonstrate good judgment and are able to influence outcomes globally</div><div><br></div><div><b>About the Role:</b></div><div>Role involves collaborating with Sales, Sales Ops, Legal, IT and Finance teams to guide on sales transactions &amp; programs proactively so as to enable revenue recognition as soon as possible while remaining fully compliant with US GAAP (Generally Accepted Accounting Principles) and Udemy’s policies.&nbsp;Develop strong and collaborative working relationships with the leaders in the sales, product, IT and legal departments; maintain ongoing and constant communication with key stakeholders to provide revenue recognition compliance. Develop and maintain internal controls for revenue recognition, and lead continuous review and improvement of revenue systems and business processes.</div><h3>Here's what you'll be doing:</h3><div><ul><li>Review significant and non standard customer agreements to evaluate revenue recognition impact, ensuring compliance with Company Policy and USGAAP as well as provide alternatives to the sales organization to maximize revenue recognition</li><li>Build strong relationships with key stakeholders (Rev. Operations, Sales, Legal, Tax, etc) to collaborate on contract review and expedite the review cycle of non standard arrangements.</li><li>Document accounting conclusions to support Company’s Financial Statements, SOX compliance and external audit requirements</li><li>Handles escalated communication when necessary in a professional manner</li><li>Enhance existing operational processes to enable Udemy’s continued growth and scalability.</li><li>Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures</li><li>Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed</li><li>Collaborate with other departments to define/enhance processes impacting Customer interactions</li><div><br></div></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>Strong revenue accounting knowledge of US GAAP, specifically ASC-606</li><li>Demonstrates strong interpersonal, written and oral communication skills</li><li>Excel in a fast pace environment with strong organizational skills, prioritizing competing priorities and adhere to deadlines</li><li>Proven track record of working efficiently cross functionally with various departments including Senior Leadership roles</li><li>6-10+ years of experience working in a combination of Public Accounting and Subscription SaaS companies</li><li>Maintains high performance standards; passion for excellence and continuous improvement</li><li>Highly positive and collaborative individual that excels at developing working relationships, building consensus and fostering trust and collaboration at all levels</li><li>Be a change agent for implementing new ideas and process improvements in an increasingly complex environment.</li><li>Preferred experience with NetSuite and Saleforce CPQ</li><div><br></div></ul></div><div>#LI-EB1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Senior Manager/Manager, Revenue Recognition

<div>Udemy is looking for a Sales and Solutions Engineer with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern “learning organizations”.&nbsp; Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world.&nbsp; You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth), to assisting customers debug the effects of a corporate web proxy, and supporting our Customer Success team with API-based integration for small and large enterprise customers.&nbsp; Knowledge of security protocols surrounding handling of personal data is a big plus.&nbsp; Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences.&nbsp; And, as the world so often changes around us, you will need to be comfortable in a fast pace and growing business.&nbsp;&nbsp;</div><div><br></div><div>The role reports into the Udemy for Business Sales and Solutions Engineering team, with direct support for Sales, Customer Success, Product Development, and Customer Support teams. This role will be remote in Germany. It requires some flexibility to overlap with business hours of our customers.&nbsp; Given the diversity of job responsibilities, we expect the person in this role to revel in learning quickly "on the job", and picking up what is needed to get the job done.</div><h3>This is what you will be doing:</h3><div><ul><li>Serve as technical subject matter expert for customers, and internal teams on all aspects of integration between Udemy for Business and SaaS applications; e.g., via Web Single Sign-On, API and HRIS/LMS integrations, analytics, and reporting data streams.</li><li>Create code samples, demos, articles and tutorials for a highly technical audience</li><li>Experience of blogging, technical documentation, and developer outreach.</li><li>Create/Manage open source projects in partnerships with your Solutions Engineer colleagues.</li><li>Become a key contributor to Udemy’s community engagement for our UFB customers.</li><li>Implement and document solutions for integrating Udemy for Business with SaaS applications.&nbsp;</li><li>As needed, Support Partners with architecture and deployment of Udemy For Business using Web Service APIs.&nbsp;&nbsp;</li><li>Collaborate with the Solutions Engineering and Product teams to improve our integration services.</li></ul></div><h3>Required skills and experience</h3><div><ul><li>5-7 years in enterprise Sales Engineering or Solution Consulting experience in a SaaS organization.</li><li>Technical experience with:</li><li>Python (Django framework), java, modern JS frameworks (Angular, React)</li><li>Experience working with microservices.</li><li>Understanding of data structures and algorithms.</li><li>Working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS).</li><li>Experience with popular structured query languages (mysql, postgres, pl/sql).</li><li>Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g, SendGrid), DNS (e.g., CloudFlare)&nbsp; and experience debugging Web applications (e.g., Chrome DevTools).</li><li>Excellent written and verbal communication skills and a track record of successfully overcoming technical and security objections in customer integrations; problem-solving is in your DNA</li><li>An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and GDPR data privacy.</li><li>Self-driven, highly motivated, and able to learn quickly in a fast-growing and dynamic environment.</li><li>Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2, across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.</li><li>Working proficiency in English (at a business level)</li><li>Bachelor's degree in Computer Science, or an equivalent degree and experience.</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Sales and Solutions Engineer

<div>The IT Services Architect has responsibility for defining and creating the global service, developing the reliability and performance of the services in line with IT Governance, and managing the overall service lifecycle. This includes stability, performance, capability, risk acceptance and analysis of the services. Responsible for measuring, monitoring, and improving IT processes in line with ISO/SOC2 compliance. This role will focus on the planning, development, and delivery of industry best practice operational processes and services based on the Information Technology Infrastructure Library (ITILV4) framework with emphasis on meeting customer expectation, driving service excellence.</div><h3>Key responsibilities and deliverables</h3><div><ul><li>Ensure globally consistent high-quality delivery of IT services within all regions, in line with business expectations</li><li>Create, agree and maintain SLAs and OLAs alongside appropriate risk acceptances</li><li>Oversee compliance and adherence to IT policies and procedures&nbsp;</li><li>Review intake of applications</li><li>Stand up new tools and write documentation on support requirements to hand off to IT Support</li><li>Work with stakeholders to manage risk for assigned projects, support and operational activities and services</li><li>Deliver programs including governance, planning and management, build strategies to deliver value</li><li>Prepare for and participate in formal project reviews to ensure quality, accuracy and timeliness of project deliverables</li><li>Baseline the scope, services and related performance to ensure value for money on a continual basis</li><li>Help drive effective policy adherence with IT departments globally&nbsp;</li><li>Oversee, coach, and mentor IT support team on IT delivery best practice and the development, maintenance of IT owned systems&nbsp;</li><li>Facilitate good communication across organizational boundaries around issues and opportunities</li><li>Strong Technical Knowledge of Azure, Intune, Slack, Jamf and OKTA </li></ul></div><h3>Key requirements</h3><div><ul><li>Minimum 10+ years of experience in a Service Management and Customer Facing role is a must</li><li>At least 5 years’ experience in a leadership role - 5+ years of appropriate experience supporting IT infrastructure and service delivery, preferably within a medium/large size organization or responsible for managing such mid/large engagement on the supplier side</li><li>Strong interpersonal, written, and oral communication skillsAble to conduct research into issues and products as required</li><li>Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations</li><li>Ability to present ideas in a user-friendly language</li><li>Highly self-motivated and directed with strong customer service orientation.</li><li>Experience working in a team-oriented, collaborative environment</li><li>Experience with problem management Root Cause Analysis (RCA) submission and completion</li><li>Project/Program Management background is preferred</li><li>Demonstrable experience of establishing strong working relationships with technical teams, stakeholders and third parties</li><li>Experience of ITIL processes</li><li>Ability to understand and explain IT solutions and issues to a non-technical audience is critical&nbsp;</li><li>IT understanding should also be sufficient to credibly engage with the teams</li><li>IT Governance experience</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

IT Services Architect

<div><b>ABOUT UDEMY:</b></div><div>Udemy is a global marketplace for learning and teaching online. More than 40 million consumers and several thousand companies around the globe trust Udemy’s technical &amp; soft skills to close the skills gap. Our customers can choose from an extensive portfolio of over 100,000 courses taught by 50,000 expert instructors from over 65 countries. Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities.&nbsp;Our Customer Success Team’s mission is to empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource. We strive to be a partner our customers adore working with. We serve as strategic advisors, provide trusted support and act as the voice of our customers internally. Our customers’ success is the engine that drives Udemy’s success.</div><div><br></div><div><b>ABOUT THE ROLE:</b></div><div>This role is an exciting opportunity for an experienced leader to help shape the future of the Enterprise Customer Success team at Udemy for Business in EMEA. We are looking for a highly strategic, data driven people focused manager who is excited about scaling a team and creating a world class Enterprise Customer Success organisation.&nbsp;&nbsp;</div><div>The Enterprise Customer Success team at Udemy looks after our largest and most strategic clients which include Fortune 100 companies. In the past year, we have expanded internationally,&nbsp; tripled our ARR and quadrupled our customer base.&nbsp;</div><div>Your team will be responsible for the growth and retention of UFB’s enterprise account base, ensuring customers obtain maximum value and ROI when they partner with Udemy. You will coach and develop the team on senior executive engagement, customer advocacy, land and expand strategy,&nbsp; long term partnership development and value realisation. This role can be based remotely anywhere in the UK, managing a team across UK and Ireland.</div><h3>About you:</h3><div><ul><li>You are a dynamic, tenured Enterprise Customer Success Leader with a proven track record of developing world class customer success teams.&nbsp;</li><li>You have a strong track record of building long term, strategic relationships with Enterprise organisations.</li><li>You have a deep understanding of what Customer Success excellence looks like, both quantitatively and qualitatively.</li><li>Commercially focused you have experience leading revenue generating teams and are comfortable owning retention and growth targets.&nbsp;</li><li>Agile and comfortable leading through change you are excited by the opportunity to develop and grow a team of experienced Enterprise Customer Success Managers in a fast paced environment.&nbsp;&nbsp;</li><li>Data driven and analytical you enjoy understanding the details.</li><li>A skilled communicator and collaborator you are capable of building meaningful internal and external relationships and representing the interests of the Enterprise Customer Success team effectively.&nbsp;</li><li>You have a growth mindset and are a learner by nature, you push yourself and your teams to improve and develop.</li><li>A people focused leader you are capable of inspiring and motivating your teams and provide clarity on vision, purpose, and goals.&nbsp;</li><li>You have extensive experience working with large enterprise organisations.</li><li>You enjoy problem solving and navigate complex scenarios with ease. </li></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>10+ Years working with Enterprise level organisations in a customer facing capacity ideally at a SaaS or technology company (necessary), experience in professional services advantageous</li><li>5+ Years managing and coaching Enterprise Customer Success teams or similar functions</li><li>Experience implementing enterprise-scale software solutions in large global organisations.</li><li>Demonstrated success in building and scaling teams.</li><li>Proven ability to partner with VP-level/C-Suite stakeholders.</li><li>Proven ability to build long term strategic customer relationships&nbsp;</li><li>Full lifecycle account management experience: including onboarding, implementation, product adoption, and expansion.</li><li>Experience driving growth in large enterprise organisations through effective sales partnership, revenue diversification and customer value delivery</li><li>Track record of achieving retention and growth revenue targets</li><li>Experience developing and managing the customer lifecycle, customer segmentation and developing and implementing customer success playbooks</li><li>Skilled coach capable of developing high performing teams&nbsp;</li><li>L&amp;D/ HR Tech experience an&nbsp; advantage</li><li>Knowledge of / experience with platforms such SFDC, Gainsight and Looker,&nbsp; would be advantageous</li></ul></div><h3> Here is what you will be doing:</h3><div><ul><li>Working with the Head of Customer Success EMEA&nbsp; you will lead the design, communication and execution of our global Enterprise Customer Success Strategy driving long term partnership development, expansion opportunities and excellence in execution</li><li>Lead a team of diverse Enterprise Customer Success Managers with responsibility for achieving quarterly and annual&nbsp; retention, expansion, engagement and advocacy goals</li><li>Collaborate closely with key internal stakeholders including Sales, Product, Marketing, Content, Project Management and Support ensuring inter-departmental alignment with customer expectations.</li><li>Work closely with sales management to align on strategies for alignment and growth and expansion.</li><li>Hire, retain, and develop a high-potential team of Customer Success Managers, fostering a culture of curiosity, collaboration, excellence, and continuous learning.</li><li>Optimise the enterprise customer lifecycle, existing playbooks, processes and procedures and develop new approaches, enabling the team and our customers to reach their goals and objectives.&nbsp;</li><li>Build strong executive relationships and act as a strategic thought partner with customers&nbsp;</li><li>Own the retention &amp; expansion goals and revenue forecasting for the EMEA Enterprise team</li><li>Deliver authentic,&nbsp; transformational leadership so that the team is highly motivated and engaged</li><li>Develop and implement strategies to enable the team to effectively&nbsp; monitor, manage and mitigate risk in our Enterprise business</li></ul></div><div>#LI-LM1</div><div><br></div><div><b>Our Customer Success Mission</b></div><div>To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.</div><div><br></div><div><b>Our Customer Success Core Values</b></div><div>Strategic mindset</div><div>Resourceful</div><div>Inspirational</div><div>Trustworthy</div><div>Collaborative </div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). </div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Manager, Enterprise Customer Success - Udemy for Business

<div>Udemy for Business is looking to hire an experienced LATAM and software reseller manager who is proactive, achievement oriented and has a “can do” attitude.&nbsp; This is a fantastic role for someone who wants to build the foundation for a reseller program at a fast growing and thriving company. The Channel Partner Manager will be responsible for setting our strategy and managing reseller relationships in LATAM, in addition to software reseller partners (SoftwareOne and SHI). This team member will report to the Director of Business Development.</div><div><br></div><div>This role will be based in San Francisco, Mexico, or Brazil.</div><div><br></div><h3>Here’s what you’ll be doing:</h3><div><ul><li>Establish a comprehensive strategy and plan to arm our partners with the right tools and training they need to be successful.&nbsp;&nbsp;</li><li>Centralize support and resources for the designated regions by updating and improving processes for partner qualification, recruitment, contracting, and Salesforce management.&nbsp;</li><li>In charge of onboarding, ongoing enablement and training with support from the Sales Enablement team.&nbsp;&nbsp;</li><li>Responsible for working with Product Marketing to localize customer communications such as marketing flyers, sales narrative, email templates, and social media posts.</li><li>Set up the rules of engagement for resellers and our UFB sales team to follow in order to minimize and manage channel conflict.&nbsp;</li><li>Own the deal registration process to approve or reject leads to ensure we are tracking partner sourced opportunities.&nbsp;</li><li>Meet on a weekly or bi-weekly basis with each partner providing coaching, training and other support as needed.&nbsp;</li><li>Host QBRs with partners and LATAM Regional Sales Leader to review pipeline and progress against revenue targets. </li><li>Ultimately this manager will be responsible for holding our resellers accountable for results.</li><li>Meet regularly with our LATAM Regional Sales Leader to qualify and roll out new partnerships, enable current partners, in addition to addressing challenges together as they arise.&nbsp;</li><li>Work closely with our Salesforce management team and Partner Ops Manager to create more efficiencies in SFDC related to how we manage and track our channel deals.&nbsp;</li><li>Responsible for updating our partner marketing resource center. </li><li>The manager will travel as needed to train our partners, attend meetings, and co-host events.</li></ul></div><h3>We’re excited about you because you have: </h3><div><ul><li>3-5 years of experience in channel partner management.&nbsp;</li><li>Proven success and consistently achieved and exceeded channel revenue goals.</li><li>Industry and international experience preferred.</li><li>Fluency in English and Spanish required and Brazilian Portuguese preferred.</li><li>Location: San Francisco office.</li></ul></div><div>#LI-NF</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). </div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

LATAM/Software Reseller Channel Partner Manager

<div>About us</div><div>We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.</div><div><br></div><div>Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing &amp; sales, HR and compliance training, personal or professional skills. And we’re just getting started.</div><div>&nbsp;</div><div>Who we are looking for</div><div>We are looking for a Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.</div><div>&nbsp;</div><div>Our Customer Success Mission</div><div>To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.</div><div>&nbsp;</div><div>Our Customer Success Core Values</div><div>Strategic mindset</div><div>Resourceful</div><div>Inspirational</div><div>Trustworthy</div><div>Collaborative</div><div>&nbsp;</div><div>How We Do It</div><div>Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adapt our product (Udemy for Business) and in turn, ensure they meet their business goals.</div><div>&nbsp;</div><div>We love people! We build relationships with everyone across our customers. We look to build learning champions across an organisation and ensure the outcomes executives expect are delivered. We look forward to the time when we are able to get onsite with our customers again. For now, it’s with zoom and other technology-based mediums.&nbsp;</div><div>&nbsp;</div><div>Our APAC team is close and loves to collaborate. We put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.</div><div>&nbsp;</div><div>We are revenue-driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. Everyone in Customer Success has a bias for action.&nbsp;</div><div>&nbsp;</div><div>We like going deep and wide. We aren’t yes people, order takers, or ticket triggers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers deliver their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.</div><div><br></div><h3>You have</h3><div><ul><li>3+ years of B2B SaaS customer success, account management, consulting and/or sales experience</li><li>Experience delivering a revenue or renewal target and working with mid-market and enterprise-level accounts across APAC</li><li>Experience in Salesforce and or Gainsight desirable</li><li>Experience working with HR/L&amp;D customers would be a plus, but not required</li><li>Willingness to travel across the region will be expected once we understand what that means for everyone under the laws and rules we live under. Our team's health is our first priority.&nbsp;</li><div><br></div></ul></div><h3>You will</h3><div><ul><li>Proactively owning and managing the success of 20-30 Udemy for Business (UFB) customers across the Asia Pacific region.</li><li>Developing individual success plans to ensure UFB adoption, expansion and loyalty for each of your customers</li><li>Consulting with customers on their internal learning and development strategy, and influence leaders to drive change across their organization</li><li>Creating and implementing engagement strategies to generate awareness and drive usage of Udemy for Business to help customers meet their business objectives</li><li>Building and maintaining executive-level relationships through our role as trusted advisors</li><li>Renewing customer contracts and, working in lockstep with sales to develop account expansion strategies to hit upsell targets</li><li>Implementing and training new customers. Be the onboarding project manager for each customer and partner with our Solutions Engineers on technical requirements.</li><li>Working with product management to surface customer requests and help translate customer feedback into product requirements</li><li>Identifying and introducing customers fit for case studies and media opportunities to our Marketing team Own the creation of internal and customer-facing processes, programs and materials to improve the quality and efficiency of our department</li></ul></div><div>The team</div><div>You will be reporting to Marlon Herft. Marlon is a well-tenured executive in achieving Customer Success and Sales growth across the APAC region including India, South East Asia, Japan and Australia. Marlon brings high energy, strategic and customer mindset, always aligned to the values of the organisation. He is a&nbsp; transparent leader and works to enable both customer and company success. It’s important to him to work with an organisation that prides itself on making a difference by providing a positive impact on its customers.</div><div>&nbsp;</div><div>&nbsp;</div><div>The benefits</div><div>Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.</div><div><br></div><div>Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns</div><div><br></div><div>Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings</div><div>&nbsp;</div><div>We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). </div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

<div>About us</div><div>We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.</div><div><br></div><div>Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing &amp; sales, HR and compliance training, personal or professional skills. And we’re just getting started.</div><div>&nbsp;</div><div>Who we are looking for</div><div>We are looking for a Commercial Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention. Ideally, we are looking for a candidate who is based in Mumbai.</div><div>&nbsp;</div><div>Our Customer Success Mission</div><div>To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.</div><div>&nbsp;</div><div>Our Customer Success Core Values</div><div>Strategic mindset</div><div>Resourceful</div><div>Inspirational</div><div>Trustworthy</div><div>Collaborative</div><div>&nbsp;</div><div>How We Do It</div><div>Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adapt our product (Udemy for Business) and in turn, ensure they meet their business goals.</div><div>&nbsp;</div><div>We love people! We build relationships with everyone across our customers. We look to build learning champions across an organisation and ensure the outcomes executives expect are delivered. We look forward to the time when we are able to get onsite with our customers again. For now, it’s with zoom and other technology-based mediums.&nbsp;</div><div>&nbsp;</div><div>Our APAC team is close and loves to collaborate. We put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.</div><div>&nbsp;</div><div>We are revenue-driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. Everyone in Customer Success has a bias for action.&nbsp;</div><div>&nbsp;</div><div>We like going deep and wide. We aren’t yes people, order takers, or ticket triggers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers deliver their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.</div><div><br></div><h3>You have</h3><div><ul><li>3+ years of B2B SaaS customer success, account management, consulting and/or sales experience</li><li>Experience delivering a revenue or renewal target and working with mid-market and enterprise-level accounts across APAC</li><li>Experience in Salesforce and or Gainsight desirable</li><li>Experience working with HR/L&amp;D customers would be a plus, but not required</li><li>Willingness to travel across the region will be expected once we understand what that means for everyone under the laws and rules we live under. Our team's health is our first priority.&nbsp;</li><div><br></div></ul></div><h3>You will</h3><div><ul><li>Proactively owning and managing the success of 20-30 Udemy for Business (UFB) customers across the Asia Pacific region.</li><li>Developing individual success plans to ensure UFB adoption, expansion and loyalty for each of your customers</li><li>Consulting with customers on their internal learning and development strategy, and influence leaders to drive change across their organization</li><li>Creating and implementing engagement strategies to generate awareness and drive usage of Udemy for Business to help customers meet their business objectives</li><li>Building and maintaining executive-level relationships through our role as trusted advisors</li><li>Renewing customer contracts and, working in lockstep with sales to develop account expansion strategies to hit upsell targets</li><li>Implementing and training new customers. Be the onboarding project manager for each customer and partner with our Solutions Engineers on technical requirements.</li><li>Working with product management to surface customer requests and help translate customer feedback into product requirements</li><li>Identifying and introducing customers fit for case studies and media opportunities to our Marketing team Own the creation of internal and customer-facing processes, programs and materials to improve the quality and efficiency of our department</li></ul></div><div>The team</div><div>You will be reporting to Marlon Herft. Marlon is a well-tenured executive in achieving Customer Success and Sales growth across APAC in the region including India, South East Asia, Japan and Australia. Marlon brings high energy, strategic and customer mindset, always aligned to the values of the organisation. He is a&nbsp; transparent leader and works to enable both customer and company success. It’s important to him to work with an organisation that prides itself on making a difference by providing a positive impact on its customers.</div><div><br></div><div>The benefits</div><div>Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.</div><div><br></div><div>Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns.</div><div>&nbsp;</div><div>We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). </div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

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