Remote Jobs at Udemy
This Month
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IT Services Architect |
azure | Jun 03 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The IT Services Architect has responsibility for defining and creating the global service, developing the reliability and performance of the services in line with IT Governance, and managing the overall service lifecycle. This includes stability, performance, capability, risk acceptance and analysis of the services. Responsible for measuring, monitoring, and improving IT processes in line with ISO/SOC2 compliance. This role will focus on the planning, development, and delivery of industry best practice operational processes and services based on the Information Technology Infrastructure Library (ITILV4) framework with emphasis on meeting customer expectation, driving service excellence. Key responsibilities and deliverables
Key requirements
About Udemy We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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This Year
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Manager, Enterprise Customer Success - Udemy for Business |
saas | May 19 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT UDEMY: Udemy is a global marketplace for learning and teaching online. More than 40 million consumers and several thousand companies around the globe trust Udemy’s technical & soft skills to close the skills gap. Our customers can choose from an extensive portfolio of over 100,000 courses taught by 50,000 expert instructors from over 65 countries. Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities. Our Customer Success Team’s mission is to empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource. We strive to be a partner our customers adore working with. We serve as strategic advisors, provide trusted support and act as the voice of our customers internally. Our customers’ success is the engine that drives Udemy’s success. ABOUT THE ROLE: This role is an exciting opportunity for an experienced leader to help shape the future of the Enterprise Customer Success team at Udemy for Business in EMEA. We are looking for a highly strategic, data driven people focused manager who is excited about scaling a team and creating a world class Enterprise Customer Success organisation. The Enterprise Customer Success team at Udemy looks after our largest and most strategic clients which include Fortune 100 companies. In the past year, we have expanded internationally, tripled our ARR and quadrupled our customer base. Your team will be responsible for the growth and retention of UFB’s enterprise account base, ensuring customers obtain maximum value and ROI when they partner with Udemy. You will coach and develop the team on senior executive engagement, customer advocacy, land and expand strategy, long term partnership development and value realisation. This role can be based remotely anywhere in the UK, managing a team across UK and Ireland. About you:
We're excited about you because you have:
Here is what you will be doing:
#LI-LM1 Our Customer Success Mission To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success. Our Customer Success Core Values Strategic mindset Resourceful Inspirational Trustworthy Collaborative About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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LATAM/Software Reseller Channel Partner Manager |
manager ops | Apr 27 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Udemy for Business is looking to hire an experienced LATAM and software reseller manager who is proactive, achievement oriented and has a “can do” attitude. This is a fantastic role for someone who wants to build the foundation for a reseller program at a fast growing and thriving company. The Channel Partner Manager will be responsible for setting our strategy and managing reseller relationships in LATAM, in addition to software reseller partners (SoftwareOne and SHI). This team member will report to the Director of Business Development. This role will be based in San Francisco, Mexico, or Brazil. Here’s what you’ll be doing:
We’re excited about you because you have:
#LI-NF About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Customer Success Manager |
manager saas | Apr 18 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for We are looking for a Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention. Our Customer Success Mission To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success. Our Customer Success Core Values Strategic mindset Resourceful Inspirational Trustworthy Collaborative How We Do It Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adapt our product (Udemy for Business) and in turn, ensure they meet their business goals. We love people! We build relationships with everyone across our customers. We look to build learning champions across an organisation and ensure the outcomes executives expect are delivered. We look forward to the time when we are able to get onsite with our customers again. For now, it’s with zoom and other technology-based mediums. Our APAC team is close and loves to collaborate. We put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales. We are revenue-driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. Everyone in Customer Success has a bias for action. We like going deep and wide. We aren’t yes people, order takers, or ticket triggers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers deliver their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers. You have
You will
The team You will be reporting to Marlon Herft. Marlon is a well-tenured executive in achieving Customer Success and Sales growth across the APAC region including India, South East Asia, Japan and Australia. Marlon brings high energy, strategic and customer mindset, always aligned to the values of the organisation. He is a transparent leader and works to enable both customer and company success. It’s important to him to work with an organisation that prides itself on making a difference by providing a positive impact on its customers. The benefits Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Commercial Customer Success Manager, Remote, Mumbai |
manager saas | Apr 18 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for We are looking for a Commercial Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention. Ideally, we are looking for a candidate who is based in Mumbai. Our Customer Success Mission To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success. Our Customer Success Core Values Strategic mindset Resourceful Inspirational Trustworthy Collaborative How We Do It Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adapt our product (Udemy for Business) and in turn, ensure they meet their business goals. We love people! We build relationships with everyone across our customers. We look to build learning champions across an organisation and ensure the outcomes executives expect are delivered. We look forward to the time when we are able to get onsite with our customers again. For now, it’s with zoom and other technology-based mediums. Our APAC team is close and loves to collaborate. We put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales. We are revenue-driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. Everyone in Customer Success has a bias for action. We like going deep and wide. We aren’t yes people, order takers, or ticket triggers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers deliver their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers. You have
You will
The team You will be reporting to Marlon Herft. Marlon is a well-tenured executive in achieving Customer Success and Sales growth across APAC in the region including India, South East Asia, Japan and Australia. Marlon brings high energy, strategic and customer mindset, always aligned to the values of the organisation. He is a transparent leader and works to enable both customer and company success. It’s important to him to work with an organisation that prides itself on making a difference by providing a positive impact on its customers. The benefits Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns. We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Sr. Renewals Manager, APAC |
manager saas finance | Mar 22 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for We are looking for a Sr. Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. This role will partner with our Customer Success and Account Executive team to maintain and grow our account base. As our flagship Renewals Manager in APAC, you'll proactively manage a portfolio of Commercial and Enterprise client renewals ensuring on-time customer retention and the high dollar over dollar renewal rates as well as establish renewal processes for the region. This role is a remote, work from home opportunity located in the greater Melbourne area. You have
You will
What success looks like
The team This role reports to our Global Head of Renewals, Mandi King who is based in the Denver Colorado office and dotted-lines into our Head of Customer Success in APAC. Mandi King is a leader at Udemy for Business, an online learning platform for professionals. With over a decade of sales and management experience, she specializes in recurring revenue growth by consulting global customers and internal stakeholders. As a lifelong learner, Mandi has made it her mission to excel while also coaching others, particularly in non-traditional career pathing. Mandi is committed to building a more diverse and equitable workplace, as a mother and woman of colour in the technology space. The benefits Vacation and time off four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; diversity and inclusion program; company outings We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Customer Success Manager, LATAM |
manager saas api | Mar 17 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Our Enterprise Customer Success Managers (CSMs) are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business), to grow our footprint in the accounts, and in turn, ensure they meet their business goals. The LATAM CSM will also be responsible for partnering with our LATAM Sales team to help us grow our footprint in the account and become the dominant learning provider in the region. We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales. We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. In this role, we are also looking to increase our value in each account by expanding our license base significantly. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers. Here's what you'll be doing:
We're excited about you because you have:
Our Customer Success Mission To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success. Our Customer Success Core Values Strategic mindset Resourceful Inspirational Trustworthy Collaborative About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Customer Success Manager |
manager saas api | Mar 15 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT UDEMY: Udemy is a global marketplace for learning and teaching online. More than 60 million consumers and several thousand companies around the globe trust Udemy’s technical & soft skills to close the skills gap. Our customers can choose from an extensive portfolio of 150,000 courses taught by 57,000 expert instructors from over 65 countries. Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities. We are a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. Our EMEA business is growing fast and we are looking for an Enterprise Customer Success Manager to join our fantastic business, based remotely within the UK. Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals. We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales. We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers. Here's what you'll be doing:
We're excited about you because you have:
#LI-LM1 Our Customer Success Mission To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success. Our Customer Success Core Values Strategic mindset Resourceful Inspirational Trustworthy Collaborative About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Monitoring and Observability Senior Staff Engineer |
senior python linux testing | Mar 02 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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As we continue to grow our engineering organisation at Udemy, we are looking to put more focus into monitoring and observability. We are looking for an experienced engineer to join our new team dedicated to this function.This team will lead initiatives to create a consistent level of monitoring and observability across all of Udemy engineering, and enable our push to microservices. You understand that complex systems aren’t always easy to measure and monitor but want to do it anyway. You know how to monitor systems from one end to another in a microservices architecture, and how critical tracing is. You understand that the user experience should influence how we measure things. You’re into Linux and are not afraid to dig deep when troubleshooting application, system and network problems. You have experience with monitoring and APM systems like Datadog, New Relic and Honeycomb. You have excellent English and are a great communicator. We don't really care about your level of formal education, mathematical skill and so on. We want to see that you have relevant experience, that you are monitoring obsessed, that you like automating away repetitive work, that you have good attention to detail, an aptitude for learning new skills and that you have empathy for your fellow engineers. Responsibilities:
Us:
Location and Hours
About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Monitoring and Observability Principal Engineer |
python linux testing | Mar 02 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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As we continue to grow our engineering organisation at Udemy, we are looking to put more focus into monitoring and observability. We are looking for an experienced engineer to take a leading technical role in a new team dedicated to this function. This team will lead initiatives to create a consistent level of monitoring and observability across all of Udemy engineering, and enable our push to microservices. You understand that complex systems aren’t always easy to measure and monitor but want to do it anyway. You know how to monitor systems from one end to another in a microservices architecture, and how critical tracing is. You understand that the user experience should influence how we measure things. You’re into Linux and are not afraid to dig deep when troubleshooting application, system and network problems. You have extensive experience with monitoring and APM systems like Datadog, New Relic and Honeycomb. You have excellent English and are a great communicator. We don't really care about your level of formal education, mathematical skill and so on. We want to see that you have relevant experience, that you are monitoring obsessed, that you like automating away repetitive work, that you have good attention to detail, an aptitude for learning new skills and that you have empathy for your fellow engineers. Responsibilities:
Us:
Location and Hours:
About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Sales Development Representative, Delhi |
frontend | Feb 25 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for The Sales Development role is a critical front-end sales position where you will be dealing with all Udemy for Business inbound inquiries. SDRs will work with Account Executives to produce an opportunity for pipeline and qualified meetings. In this role will learn skills that will become the foundation of your sales career. This role will be located in Delhi, India and be remote until we return to the office in Gurugram. You have
You will
The team You will be reporting to Wendy Hamson. Wendy doesn’t want to sell anyone, anything. Her passion is to share ideas, knowledge and insights that solve problems and prepare organisations & employees with what comes next. She is proud to support a team of highly motivated and engaged professionals, focused on delivering true value to Udemy customers. She provides a supportive, open and fun environment where trust is at the core. Respect, humility & authenticity will go a long way in this team. If you’re looking for high-speed professional growth and a lot of laughter, this team is for you. The benefits Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; a wellness program; and fitness subsidies Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Paid Search Operations Manager, Delhi |
manager | Feb 21 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for As a member of Udemy’s paid search marketing team, you’ll be at the forefront of Udemy’s global customer acquisition efforts, contributing to Udemy’s mission of improving lives through learning by reaching and inspiring potential new students to learn through our platform. The Paid Acquisition team develops and executes against data-driven marketing strategies to deliver growth and efficiency at scale for Udemy. A Paid Search Marketing Operations Manager responsible for managing all the paid search and display channel’s operations globally. You will be part of the day-to-day management of our paid search channel operations, working on the campaign and ads creation process, auditing the accounts, helping the channel strategy team to build experiments, performance improvements/tracking and reporting in order to improve overall channel efficiency. You are an avid learner, curious and with strong analytical skills, comfortable navigating through large amounts of data to come up with insights that can help explain channel performance and drive improvements. You have a strong interest in the digital marketing space, specifically performance marketing. You are organized and comfortable managing timelines and deliverables for multiple projects at a time. You enjoy working cross-functionally, multi-cultural & geo-dispersed teams and have strong communication skills. You are highly proactive, results obsessed with strong attention to detail and are constantly looking for ways to improve how things work. You are technically-savvy, with a strong interest in understanding the fundamentals of how the data and tools that we use to run the paid search channel work. In the long run, you will have an opportunity to manage and build a team of 2 paid search marketing analysts. You have
You will
What success looks like In the first month, your main goal will be meeting with the key stakeholders in the Marketing, BI and DS teams, understanding the channel dynamics & structure, the tools that we use on a daily basis in the paid search team and our company values & always learning culture. We’ll quickly get you up to speed on the paid search & display channel and you will start building a process between the paid search strategy and paid search operations team. At the end of your first month, you will be asked to kick off your first project at Udemy. In the next few months, you will start building a process for auditing & QA the paid search and display channel accounts. In Q2 2021, you will be helping the paid search team to get ready for the big promotion period. (making the new campaigns & ads ready) Once you get up to speed, you will be asked to develop actionable insights to the global paid search strategy team in order to maximize the new user revenue. This will be required to get familiar with the data analysis tool such as Looker & Chartio. Lastly, creative excellence is for the team and you will start taking responsibility on the ad copy & landing page experiment building. The team You will be on the Global Demand Generation team, reporting to Celal Cevik, the Manager of Global Paid Search Marketing at Udemy. Celal is a data-driven, growth-focused Marketing Manager with 9+ years of diverse marketing experience. Celal has both startup and public company experience in highly competitive tech, telco, and consumer packaged goods industries focusing on performance marketing, growth marketing strategy and product marketing management. The benefits Vacation and time off four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; diversity and inclusion program; company outings We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Sales Enablement Consultant, APAC |
cs | Feb 18 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for
Here's What You'll Be Doing:
We're Excited About You Because You Have:
What success looks like In the first month, you will attend our current onboarding program. Meet and spend time with the APAC Leadership team and start to identify their main priorities. Learn all about Udemy and our customers. In Month two you will focus on the role ready aspect of the internal customers we support; bus development, AEs, CSMs and Managers. In Month three you will being to execute in your role, providing onboarding and coaching for APAC hires, rolling out global initiatives locally, coaching in region. The team You will report to Fiona NicChoiligh Head of International Enablement (based in EMEA). Our Sales and CS team at Udemy (UFB) is responsible for onboarding our New hires, facilitating ongoing enablement initiatives and ultimately supporting our respective regions and teams to be successful. The benefits Vacation and time off four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; diversity and inclusion program We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Sales and Solutions Engineer, Singapore |
java saas azure api | Feb 03 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for Udemy is seeking a Sales and Solutions Engineer with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern “learning organizations”. Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world. You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth), to assisting customers to debug the effects of a corporate web proxy, and supporting our Customer Success team with API-based integration for small and large enterprise customers. Knowledge of security protocols surrounding the handling of personal data is a big plus. Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences. And, as the world so often changes around us, you will need to be comfortable in a fast-paced, growing business. This is a remote work from home position but candidate must be located in Singapore. The team The Sales and Solutions Engineering team bring Subject Matter Expertise in diverse Technical and Business areas. SSE team members primarily support the Sales and Customer Success Teams at Udemy for Business teams in pursuit of net-new business, deployments, renewals, and upsells. We also work horizontally with Product Development and Engineering (PDE), Information Security, and Legal in support of product use case definition (i.e., “customers voice”), security framework and responses, and contract negotiations respectively. While the SSE team is broad in their knowledge base, they are laser-focused on Sales and Customer Success revenue targets and customer enablement. We're a talented, but humble group, who are passionate about getting better everyday, and just as passionate about helping others do the same...prepare for whatever comes next! You will be challenged; the work will be hard at times; but you will learn from a world-class SaaS business and help it continue to flourish, and we are certain you will have fun being a member of a vibrant community. You will be reporting to Rui Calherios, the Manager of the Sales and Solutions team. He is based in San Francisco, California. Rui has Over 16 years leading solution architecture, evaluation, design, and deployment of enterprise systems for global clients. You have
You will
What success looks like
The benefits Vacation and time off four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; diversity and inclusion program; company outings We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Customer Success Manager, Udemy for Business |
manager saas api | Jan 25 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT UDEMY: Udemy is a global marketplace for learning and teaching online. More than 60 million consumers and several thousand companies around the globe trust Udemy’s technical & soft skills to close the skills gap. Our customers can choose from an extensive portfolio of 150,000 courses taught by 57,000 expert instructors from over 65 countries. Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities. We are a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. Our EMEA business is growing fast and we are looking for a French speaking Enterprise Customer Success Manager to join our fantastic business, based remotely in EMEA (preferably Ireland, UK or France). Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals. We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales. We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers. Here's what you'll be doing:
We're excited about you because you have:
#LI-LM1 Our Customer Success Mission To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Customer Success Manager, Bangalore |
manager | Dec 06 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for Experience (ideally) in ed-tech/online learning. An understanding of enterprise-level organisations and empathy for the challenges they face, and a thirst for helping them solve their problems. This role is located in Bangalore and will support clients in that region. You have A deep understanding of customer success. Renewal, Upsell adoption and customer advocacy are the foundations you've built your career on. You know the customer journey, and understand the importance of the partnership that is mutually beneficial. You’re a trusted advisor that can see the challenge as an opportunity. You will Have humility Be a team player Have a bias for action Have accountability for your customer portfolio and it’s success Love to learn and enjoy self/personal development What success looks like In the first month - You will have a good understanding of how Udemy for Business functions and how it operates within Udemy at large. You will be able to demo the product to customers, and you will be able to train new administrators. You will demo to the team at the end of month one! You will understand what your UFB colleagues do. You will have knowledge of your customers - company demographics, history with Udemy, current usage and key players. You will take on day-to-day tasks like setting up new customers, updating SFDC, sending renewal notices, setting customers up in Tapen, and responding to support requests. You will understand the fundamentals of being an effective Customer Success Manager at Udemy for Business, including how to engage with customers, how to be a strategic partner, how to work with a customer at various parts of the customer journey and how to forecast and execute on renewals and upsells. You will develop a basic understanding of the HR and L&D buyer. In the next few months, you will Present an Executive Business review to your peers Own your customers and be competent in the use of Udemy’s tech stack Have a high-level understanding of the Udemy content offering Have a high-level understanding of the competitive landscape Be able to accurately forecast your renewals, upsells and mid-cycle upsells. Have a cadence in place to regularly meet with your cross-functional udemates such as the sale team Understand, be able to articulate and assist Udemy customers navigate their journey Be a fully functioning member of the Udemy Customer Success team. The team You will be reporting to Marlon Herft. Marlon is a well-tenured APAC executive in achieving growth, customer success and retention. Marlon brings high energy, strategic and customer mindset, always aligned to Udemy’s values. He is a transparent leader, with a team-first approach and a bias for action. The benefits Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; a wellness program; and fitness subsidies Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Manager, Sales Development Representative team |
saas | Nov 25 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for An SDR Manager to join our growing Udemy APAC sales team. This is a remote role for now, but ideally you are located in the Greater Melbourne area. You Have
You Will
What success looks like In the first month, you will jump on our Onboarding Learning Path (we eat our own chocolate here!), introducing you to our company values & always learning culture. We’ll quickly get you up to speed on our value proposition & qualification approach whilst introducing you to the APAC team. You will focus on your team and further establish a fun, supportive working relationship. You will also engage with the global Business Development Management Team to understand key expectations, reporting metrics and ‘what good looks like’ here at Udemy. Lastly, you will embrace the total APAC sales team and work cohesively to ensure our customers & prospects have the best experience possible. In the next few months, you will support your team with hands-on assistance, establishing a regular coaching cadence and weekly team meetings. Careful attention to the data will help ensure monthly quotas are achieved and areas for growth are addressed. You will also be growing your team, supporting the Enterprise, Mid-Market and Corporate Account Executives, so be prepared to engage our recruiting team and hire A players to this amazing organization. The team You will be reporting to Wendy Hamson. Wendy doesn’t want to sell anyone, anything. Her passion is to share ideas, knowledge and insights that solve problems and prepare organisations & employees with what comes next. She is proud to support a team of highly motivated and engaged professionals, focused on delivering true value to Udemy customers. She provides a supportive, open and fun environment where trust is at the core. Respect, humility & authenticity will go a long way in this team. If you’re looking for high-speed professional growth and a lot of laughter, this team is for you. The benefits Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance for full-time employees. Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Customer Success Manager, Mumbai |
manager | Nov 17 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for Experience (ideally) in ed-tech/online learning. An understanding of enterprise-level organisations and empathy for the challenges they face, and a thirst for helping them solve their problems. You have
You will
What success looks like: In the first month, you will Have a good understanding of how Udemy for Business functions and how it operates within Udemy at large. Be able to demo the product to customers, and you will be able to train new administrators. You will demo to the team at the end of month one! Understand what your UFB colleagues do. Have knowledge of your customers - company demographics, history with Udemy, current usage and key players. Take on day-to-day tasks like setting up new customers, updating SFDC, sending renewal notices, setting customers up in Tapen, and responding to support requests. You will understand the fundamentals of being an effective Customer Success Manager at Udemy for Business, including how to engage with customers, how to be a strategic partner, how to work with a customer at various parts of the customer journey and how to forecast and execute on renewals and upsells. You will develop a basic understanding of the HR and L&D buyer. In the next few months, you will Present an Executive Business review to your peers Own your customers and be competent in the use of Udemy’s tech stack Have a high-level understanding of the Udemy content offering Have a high-level understanding of the competitive landscape Be able to accurately forecast your renewals, upsells and mid-cycle upsells. Have a cadence in place to regularly meet with your cross-functional udemates such as the sale team Understand, be able to articulate and assist Udemy customers navigate their journey Be a fully functioning member of the Udemy Customer Success team. The team You will be reporting to Marlon Herft. Marlon is a well-tenured APAC executive in achieving growth, customer success and retention. Marlon brings high energy, strategic and customer mindset, always aligned to Udemy’s values. He is a transparent leader, with a team-first approach and a bias for action. He is based in Melbourne, Australia. The benefits Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities and fantastic people We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Senior Manager / Director, IT |
senior manager executive | Nov 09 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Sr Manager/Director Global IT Support We are looking for an experienced IT leader to oversee the Udemy’s Global IT support function. This leader will have experience managing a multi-site and ideally global IT support team with a focus on driving employee productivity and customer satisfaction. This leader will also have experience building strong relationships with key business stakeholders and building alignment between business roadmaps and IT roadmaps. This person will have a strong set of people management skills with experience leading and inspiring a team of IT support professionals. Here's what you'll be doing:
We're excited about you because you'll have:
#LI-EB1 About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Account Executive, Government |
executive | Nov 08 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for We are looking for an experienced Enterprise Account Executive to help us grow the government vertical. This is a remote role, based in Canberra, Melbourne or Sydney. You have
You will
The team You will be reporting to Jeremy Stewardson, Director, Enterprise Sales - APAC at Udemy. Jez as we know him spent his early career in the arts, first as a performer, then production manager, and ultimately general manager of one of Australia's most innovative theatrical engineering firms. In his early thirties, he bought a suit and started applying his entrepreneurial and commercial skills as a sales professional in the learning technology industry. Today, he has over 15 years of experience helping organisations to select and implement online learning and HCM systems. The benefits Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; a wellness program; and fitness subsidies Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings We believe that diversity is critical to our success. We will not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Mid Market Account Executive, Delhi |
executive saas | Nov 08 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for We are looking for an experienced Mid Market Account Executive to help us grow Udemy for Business in India. This is a remote role, based in Delhi. You have A minimum of 5+ years of closing experience with on-target, mid-market SaaS sales experience or equivalent A motivated, over-achieving “hunter and closer” mindset. Someone who flourishes in a fast-paced, dynamic environment. A proven track record of selling licenses/products/subscriptions that address the issues and challenges of mid-market industries. Experience negotiating business terms with key mid-market decision-makers, senior management and critical executives Ability to work in a rapidly expanding and changing environment Teamwork and good communication skills You will Be prospecting, developing, and closing new Udemy for Business platform customers in the mid-market sector across India (key markets include). Develop and execute on account plans to deliver on revenue goals Create and deliver sales forecasts, updates and share best practices with the rest of Sales Sell the Udemy for Business vision to mid-market institutions. Coordinate and work cross-functionally with the Udemy for Business team (Marketing, Product, Customer Success, key executives) to ensure customer satisfaction and retention What success looks like In the first month, you will assimilate learning from various sources on your territory, role, company, product, best practices and get to know the team. You will work with your manager to prepare a personal plan for success in year 1. In the next few months, you will focus on building a pipeline for the next 2 quarters, achieve your first quarterly goal, make progress towards making UFB the e-learning provider of choice in your territory by the end of year 1. The team You will be reporting to Vinay Pradhan, Director of Sales for India and South Asia at Udemy. Vinay is an experienced Country Manager with a demonstrated history of working in the e-learning industry. Vinay is known in the industry as a thought leader and e-learning evangelist. He is skilled in operations management, business relationship management, business development, marketing strategy, and training. He is a strong sales professional with an MBA in Marketing from the University of Pune. He firmly believes that Sales Success is a team game and always trusts his team to give their best to everything they do. Vinay is an ardent traveller, foodie and is presently learning to play the saxophone. The benefits Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; a wellness program; and fitness subsidies Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Strategic Enterprise Account Executive, Bangalore |
executive | Nov 08 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for We are looking for an experienced Strategic Enterprise Account Executive to help us grow the Udemy for Business in India. This is a remote role and can be based in Bangalore. You have A minimum of 5+ years of closing experience with on-target, B2B sales experience (SaaS experience preferred) or equivalent A motivated, over-achieving “hunter and closer” mindset. Someone who flourishes in a fast-paced, dynamic environment. A proven track record of selling licenses/products/subscriptions that address the issues and challenges facing higher education institutions, faculty, staff, students and alumni Strong knowledge of the higher education market, procurement process and dynamics Experience negotiating business terms with key government decision-makers, senior management and critical executives Ability to work in a rapidly expanding and changing environment Teamwork and good communication skills Tell us if you have previous experience working in the government, we are interested to hear more. You will Be prospecting, developing, and closing new Udemy for Business platform customers across India. Develop and execute on account plans to deliver on revenue goals Create and deliver sales forecasts, updates and share best practices with the rest of Sales Coordinate and work cross-functionally with Udemy for Business team (Marketing, Product, Customer Success, key executives) to ensure customer satisfaction and retention What success looks like In the first month, you will assimilate learning from various sources on your territory, role, company, product, best practices and get to know the team. You will work with your manager to prepare a personal plan for success in year 1. In the next few months, you will focus on mapping all strategic accounts assigned to you, developing an Account Engagement Plan for top 10 accounts, building a pipeline for the next 2 quarters, achieve your first quarterly goal, make progress towards making UFB the e-learning provider of choice in your territory by the end of year 1. The team You will be reporting to Srinivas Gollakota, Enterprise Sales Director for India at Udemy. Srini is a sales professional with over twenty years of sales and enterprise account management Skills. He has a track record of bagging multi-million dollar businesses, and a drive to exceed expectations. The benefits Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; a wellness program; and fitness subsidies Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Account Executive, Mumbai |
executive saas finance | Nov 08 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About us We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Who we are looking for We are looking for an experienced Enterprise Account Executive to help us grow the Banking and Finance vertical. This is a remote role, based in Mumbai. You have A minimum of 5+ years of closing experience with on-target, banking or finance SaaS sales experience or equivalent A motivated, over-achieving “hunter and closer” mindset. Someone who flourishes in a fast-paced, dynamic environment. A proven track record of selling licenses/products/subscriptions that address the issues and challenges of the finance and banking industries. Strong knowledge of the Indian finance and banking market, procurement process and dynamics Experience negotiating business terms with key government decision-makers, senior management and critical executives Ability to work in a rapidly expanding and changing environment Teamwork and good communication skills Tell us if you have previous experience working in the Banking and Finance sector, we are interested to hear more. You will Be prospecting, developing, and closing new Udemy for Business platform customers in the banking and finance sector across India. Develop and execute on account plans to deliver on revenue goals Create and deliver sales forecasts, updates and share best practices with the rest of Sales Sell the Udemy for Business vision to banks and financial institutions. Coordinate and work cross-functionally with the Udemy for Business team (Marketing, Product, Customer Success, key executives) to ensure customer satisfaction and retention What success looks like In the first month, you will assimilate learning from various sources on your territory, role, company, product, best practices and get to know the team. You will work with your manager to prepare a personal plan for success in year 1. In the next few months, you will focus on building a pipeline for the next 2 quarters, achieve your first quarterly goal, make progress towards making UFB the e-learning provider of choice in your territory by the end of year 1. The team You will be reporting to Vinay Pradhan, Director of Sales for India and South Asia at Udemy. Vinay is an experienced Country Manager with a demonstrated history of working in the e-learning industry. Vinay is known in the industry as a thought leader and e-learning evangelist. He is skilled in operations management, business relationship management, business development, marketing strategy, and training. He is a strong sales professional with an MBA in Marketing from the University of Pune. He firmly believes that Sales Success is a team game and always trusts his team to give their best to everything they do. Vinay is an ardent traveller, foodie and is presently learning to play the saxophone. The benefits Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; a wellness program; and fitness subsidies Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence. Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Customer Success Manager, APAC |
manager saas | Sep 29 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT THE ROLE: We are looking for a Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention. Our Customer Success Mission To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success. Our Customer Success Core Values Strategic mindset Resourceful Inspirational Trustworthy Collaborative How We Do It Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals. We love people! We build relationships with everyone across our customers. We look to build learning champions across an organisation and ensure the outcomes executives expect are delivered. We look forward to the time when we are able to get onsite with our customers again. For now it’s with zoom and other technology based mediums. Our APAC team is close and loves to collaborate. We put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales. We are revenue-driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. Everyone in Customer Success has a bias for action. We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers deliver their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers. Here's what you'll be doing:
We're excited about you because you have:
#LI-BT1 About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Sales Development Representative |
frontend | Sep 22 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT THE ROLE: The Sales Development role is a critical front-end sales position where you will be dealing with all Udemy for Business inbound inquiries. SDRs will work with Account Executives to produce opportunity pipeline and qualified meetings. In this role will learn skills that will become the foundation of your sales career. Here’s what you’ll be doing:
We’re excited about you because you have:
#LI-BT1 About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Account Executive, Higher-Education |
executive | Sep 14 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT THE ROLE: Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Come join us! We are looking for an experienced Enterprise Account Executive to help us grow our B2B sales to new heights. We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth. Udemy for Business Enterprise Account Executives are responsible for developing and closing new Udemy for Business sales across a range of public and private organisations, verticals and geos. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Come join us! We are looking for an experienced Enterprise Account Executive to help us grow our B2B sales to new heights. We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth. Udemy for Business Enterprise Account Executives are responsible for developing and closing new Udemy for Business sales across a range of public and private organisations, verticals and geos. Here's what you'll be doing:
We're excited about you because you have:
About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Account Executive, Higher-Education |
executive | Sep 14 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT THE ROLE: Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Come join us! We are looking for an experienced Enterprise Account Executive to help us grow our B2B sales to new heights. We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth. Udemy for Business Enterprise Account Executives are responsible for developing and closing new Udemy for Business sales across a range of public and private organisations, verticals and geos. Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started. Come join us! We are looking for an experienced Enterprise Account Executive to help us grow our B2B sales to new heights. We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth. Udemy for Business Enterprise Account Executives are responsible for developing and closing new Udemy for Business sales across a range of public and private organisations, verticals and geos. Here's what you'll be doing:
We're excited about you because you have:
About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Head of Marketing, APAC |
cs saas | Aug 25 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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About Udemy for Business The Udemy for Business Marketing team is responsible for finding, growing, and engaging organizations of all sizes that are in need of a modern, fresh, and engaging learning platform. We own the narrative, messaging, and positioning for Udemy for Business and drive strategic direction for the business. We believe in smart marketing that is clear, compelling, and based on data. The problems we're solving are big: the rapidly changing business landscape is forcing people to refresh their skills more frequently. Employees today seek and expect ongoing learning and development from their employers. Fueled by Udemy's unique and powerful content marketplace we are able to deliver on-demand and relevant learning content to organizations to close the skills gap. We're growing our team rapidly and building out a best-in-class B2B marketing team. Location of this role is flexible within APAC, however, Melbourne, India or Singapore location is preferred About The Role We’re looking for an experienced marketing lead to drive leads, pipeline, and revenue and host events across the APAC region. We've experienced tremendous growth over the last few years and this role will lead our acquisition efforts as we continue to scale the business across APAC. This role reports into the VP of Demand Generation and will partner closely with the Events Marketing Manager, and Director of Customer Marketing. About You The Head of Marketing will be responsible for developing and executing defined regional tactical marketing plans which enable achievement of strategic priorities, pipeline targets, and revenue targets. You have experience in tactical marketing within the APAC region and have delivered proven results from previous demand generation and event marketing programs. You are extremely data-driven, are well-versed in Salesforce and Marketing technology tools, and will have a proven track record of using data to define growth strategies. Here's What You'll Be Doing
We’re Excited About You Because You Have:
#LI-BT1 About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Customer Success Manager, Northeast |
manager saas api | Aug 18 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT THE ROLE: We are looking for an Enterprise Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention. ** THIS IS A FULLY REMOTE ROLE ** Our Customer Success Mission To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success. Our Customer Success Core Values Strategic mindset Resourceful Inspirational Trustworthy Collaborative How We Do It Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals. We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales. We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers. Here’s what you’ll be doing:
We’re excited about you because you have:
About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Customer Success Manager, APAC |
manager saas | Aug 07 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT THE ROLE: We are looking for a Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention. Our Customer Success Mission To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success. Our Customer Success Core Values Strategic mindset Resourceful Inspirational Trustworthy Collaborative How We Do It Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals. We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales. We are revenue-driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers. Here's what you'll be doing:
We're exciting about you because you have:
About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Solutions Engineer, Udemy for Business |
java python saas azure api | Aug 07 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT THE ROLE: Udemy is looking for a Sales and Solutions Engineer with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern “learning organizations”. Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world. You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth), to assisting customers debug the effects of a corporate web proxy, and supporting our Customer Success team with API-based integration for small and large enterprise customers. Knowledge of security protocols surrounding handling of personal data is a big plus. Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences. And, as the world so often changes around us, you will need to be comfortable in a fast pace and growing business. The role reports into the Udemy for Business Sales and Solutions Engineering team, with direct support for Sales, Customer Success, and Customer Support teams. This role will be a remote role in the North East United States. It requires some flexibility to overlap with the business hours of our customers. Given the diversity of job responsibilities, we expect the person in this role to revel in learning quickly "on the job", and picking up what is needed to get the job done. Here's what you'll be doing:
We're excited about you because you have:
About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Corporate Account Executive |
executive | Aug 06 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT THE ROLE: Account Executives on the Corporate team will prospect, consult, and sell to companies with 200 - 2,000 employees, across all industries. This is a complex and challenging role involving both transactional and longer sales-cycle/strategic deals, across both new business and existing clients. In this role, you will learn to master more complex sales tactics, balance short term vs long term pipeline, and how to effectively source deals from a wide variety of channels. Here’s what you’ll be doing:
We’re excited about you because you have:
#LI-BT1 About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Emerging Account Executive |
executive | Aug 06 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT THE ROLE: Account Executives on the Emerging team will prospect, consult, and sell to companies globally with up to 200 employees, across all industries. You will learn to “Master the Sale” and become a Udemy product expert in this role through both inbound and outbound opportunities. Perfecting your core sales skills in this role, will serve as a strong foundation for your career and future Udemy roles. Here’s what you’ll be doing:
We’re excited about you because you have:
#LI-BT1 About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Account Executive |
executive | Jul 31 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Udemy for Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing & sales, HR, professional & personal development skills and more. And we’re just getting started. Come join us! We are looking for Enterprise Account Executives to help us expand our B2B Sales team success. We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth. Udemy for Business Enterprise Account Executives are responsible for developing and closing new and upsell Udemy for Business sales across a range of companies, verticals and geos. Responsibilities:
Required Experience & Skills:
About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Account Executive, State Local & Higher Education |
executive | Jul 31 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Udemy for Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing & sales, HR, professional & personal development skills and more. And we’re just getting started. Come join us! We are looking for Enterprise Account Executives to help us expand our B2B State Local & Higher Education (SLED) Sales team success. We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth. Udemy for Business Enterprise SLED Account Executives are responsible for developing and closing new and upsell Udemy for Business sales across a range of public sector organizations, and geos. ** This role will be remote located in the Central United States** Here's what you'll be doing:
We're excited about you because you have:
About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Customer Success Manager, Georgia |
manager saas api | Jul 30 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT THE ROLE: We are looking for an Enterprise Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention. ** THIS IS A FULLY REMOTE ROLE ** Our Customer Success Mission To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success. Our Customer Success Core Values Strategic mindset Resourceful Inspirational Trustworthy Collaborative How We Do It Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals. We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales. We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers. Here’s what you’ll be doing:
We’re excited about you because you have:
About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Customer Success Manager, Texas |
manager saas api | Jul 30 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT THE ROLE: We are looking for an Enterprise Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention. ** THIS IS A FULLY REMOTE ROLE ** Our Customer Success Mission To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success. Our Customer Success Core Values Strategic mindset Resourceful Inspirational Trustworthy Collaborative How We Do It Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals. We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales. We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers. Here’s what you’ll be doing:
We’re excited about you because you have:
About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Enterprise Customer Success Manager |
manager saas api | Jul 20 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT UDEMY: Udemy is a global marketplace for learning and teaching online. More than 60 million consumers and several thousand companies around the globe trust Udemy’s technical & soft skills to close the skills gap. Our customers can choose from an extensive portfolio of 150,000 courses taught by 57,000 expert instructors from over 65 countries. Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities. We are a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. Our EMEA business is growing fast and we are looking for an Enterprise Customer Success Manager to join our fantastic business, based remotely within the UK. Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals. We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales. We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers. Here's what you'll be doing:
We're excited about you because you have:
#LI-LM1 Our Customer Success Mission To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success. Our Customer Success Core Values Strategic mindset Resourceful Inspirational Trustworthy Collaborative About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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Commercial Sales Manager, APAC |
manager saas | Jun 30 2020 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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ABOUT THE ROLE: Udemy has a track record of hiring top talent. This role is an exciting one for an experienced and excellent sales leader whereby the successful candidate will get the opportunity to manage and build a team within the Udemy organisation. The successful candidate will be part of a business that has ambitious growth plans based on the current business trajectory. Key to these growth plans will be delivering progressive revenue goals while leading team members the right way. In this role, you will manage a successful, talented, and engaged commercial sales team in the APAC region while hiring new talent for future growth. You may be required to build the team with the view of working remotely for a period of time. You will report to the Managing Director of APAC and be a key part of the Udemy for Business APAC leadership team. The role will be a very interesting one whereby it will require a broad range of skills from people leadership to successfully working in a start-up environment to delivering success in the tech space to hiring fantastic talent and lots of other exciting responsibilities. You need to be passionate about leading people, target driven, keen to be part of a start-up journey, data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You will be required to take a strategic view of the business while rolling up your sleeves in a highly dynamic environment. You need to have a keen eye for talent and be passionate about the development of your people. To be successful, you should pride yourself as a people leader first, but have a strong process-oriented style as well as a positive attitude which you use to influence those around you. Here's what you'll be doing:
We're excited about you because you have:
#BT-LI1 About Udemy We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day. Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil). Udemy in the News
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