Udemy

<div>At Udemy we are creating new possibilities for learners globally by designing authentic learning experiences with Udemates, instructors, and customers. We are not only working to meet the needs of learners today, but also our talent and global workforce. The People Analytics Research Technology &amp; Strategy function is working to build out a foundation and solid infrastructure to drive data-informed insights throughout the employee lifecycle as we build toward the future of work. You will join a leading online learning organization and will have an opportunity to help continue to build and enhance our people analytics foundation and enhance capabilities in research, advanced analytics, predictive analysis, labor market insights, organizational network analysis, and strategic workforce planning. Imagine the potential opportunity to build your own capabilities as you grow your skill sets with us.</div><div><br></div><div><b>ABOUT THE ROLE:</b></div><div><br></div><div>You will report to the Global Head of People Analytics &amp; Insights to build and expand the reach and role of people data among leaders and managers at Udemy. As a People Analytics Business Partner, you work closely with the People Team and Business to action and empower People leaders to integrate data into their daily workflow to drive business outcomes.&nbsp;You will have the opportunity to provide guidance and expertise on how data, when actioned, helps improve people strategy and the employee experience, including diversity and inclusion, talent acquisition, retention, and talent development. The People Analytics Business Partner will be a part of this new function at Udemy growth story, with the opportunity to help shape the function based on the strategic vision and unique approach.&nbsp;You may also be involved in data-driven workforce planning, which includes the analysis of the total cost of the workforce. You ensure workforce planning, forecasting, and scenario modeling are regularly and consistently performed, and results are communicated to stakeholders. </div><h3>What you'll be doing:</h3><div><ul><li>Drive adoption of people analytics products and technology across the organization and coach others on how to think about workforce data</li><li>Co-own the employee survey process with a focus on the design sharing/consulting on the methods and results of data</li><li>Translate talent and business issues into questions and hypotheses that can be tested with data</li><li>Analyze trends and identify new value-added data opportunities while ensuring a lens of Belonging Equity Diversity and Inclusion (BEDI) is kept with leveraging insights to enable better talent decisions throughout the enterprise</li><li>Communicate statistical analyses and results, along with implications, to technical and non-technical audiences</li><li>Aid in the build-out of advanced analytics and data science capabilities within the team; while working effectively in a fast-paced global environment&nbsp;&nbsp;</li><li>Maintain operational and process excellence on the team to ensure high-quality methods to gather and manage large datasets from multiple sources and analysis, transforming or cleaning data and maintaining data integrity across systems as necessary while meeting deliverable timelines</li><li>Lead the development and implementation of data analyses, people analytics technology solutions, visualizations, dashboards, global data dictionaries, and predictive analytics while identifying trends and recommendations to provide a story while unlocking insight</li><li>Leverage applicable people analytics technologies to provide analytics, insights, organizational network analysis, visualizations, and predictive analytics</li><li>Partner closely with various stakeholders for projects relating to people analytics to provide data-informed insight and scenario analysis about our workforce, people processes, and programs to enable better decisions that support objectives and strategic initiatives</li><li>Collaborate with the Finance, Talent Acquisition, People Operations team to lead the development of Strategic Workforce Planning and Analytics model framework while conducting analysis and scenario planning and forecasting</li></ul></div><h3>We're excited about you because you will have:</h3><div><ul><li>Bachelor's Degree (required); Masters/MBA/Ph.D/Ed.D&nbsp; in Industrial &amp; Organizational Psychology, Social Psychology, Statistics/Mathematics, Business, Human Resources/Organizational Behavior or a related field with 3+ years of experience providing human capital analytics and insights services at an enterprise level.</li><li>3+ years of relevant experience implementing, managing, and integrating data analytics and visualization tools and programs for HRExperience in People Strategy, People Technology, Data Science, HR, Statistics, Finance, and Analytics; experience as a human capital strategist or consulting (preferred)</li><li>Eagerness to learn and grow as a technologist and incorporate new tools into the practice of analytics</li><li>Experience working with cross-functional teams, senior team members, and executives&nbsp;</li><li>Working knowledge of managing and analyzing structured and unstructured data using at least 2-3 of the following tools such as tools R, SQL, SPSS, Tableau, and Excel to drive analytics and assist in the enablement of client self-service.</li><li>Exposure or experience with machine learning, artificial intelligence, text mining/natural language processing (NLP), or modeling high-dimensional data sets</li><li>Excellent storytelling, writing, and consulting skills to be able to communicate both statistical analyses, insights, and results, along with risk implications, to technical and non-technical audiences</li><li>Knowledge or experience with research, practical implementation, and/or best practices in at least 2-3 of the following areas: talent acquisition, strategic workforce planning, retention, employee engagement and surveys, learning and development, performance management, belonging equity diversity, and inclusion,&nbsp; total rewards/compensation (e.g., pay equity), finance, organizational development, industrial and organizational psychology/social psychology</li><li>Solid experience working with data and analytics and managing strategic workforce plans and a variety of people analytics projects</li><li>Experience/Exposure to enterprise technology implementation, program, project, and change management experience</li><li>Practical working experience with Software as a Service (SaaS) and cloud-based solutions and various technology stacks such as Workday, Visier, CultureAmp, Syndio, Greenhouse, etc is an asset (highly preferred) </li></ul></div><div> #LI-JT1</div><div><br></div><div><b>About Udemy</b></div><div>Udemy is the world’s largest education platform with more than 30 million monthly visitors.&nbsp; Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world.&nbsp;</div><div><br></div><div>The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential.&nbsp;</div><div><br></div><div>For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.&nbsp; UB has more than 10,000 customers and serves the majority of the Fortune 100.&nbsp;</div><div><br></div><div>We are proud to be recognized for our world class employee experience:</div><div>Business Insider SF: Best Places to Work Bay Area</div><div>Built In Colorado: Best Places to Work</div><div>Best Workplaces (Great Place to Work List): #1 in Turkey</div><div>Certified Best Place to Work:&nbsp; Dublin</div><div>Fortune: Change the World Company</div><div><br></div><div>Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div>

People Analytics Business Partner

<div><b>About Udemy</b></div><div>Udemy is a global marketplace for learning and teaching online. More than 50 million consumers and several thousand companies around the globe trust Udemy’s technical &amp; soft skills to close the skills gap. Our customers can choose from an extensive portfolio of 150,000 courses taught by 57,000 expert instructors from over 65 countries.</div><div><br></div><div>Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities. We are a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other on a daily basis.</div><div><br></div><div>Founded in 2010, Udemy is headquartered in San Francisco with our exciting and continued expansion into APAC, this is your chance to get in on the ground floor and begin an incredible journey of growth, achievement and, most importantly, fun.</div><div><br></div><div><b>Who we are looking for:</b></div><div>We are growing our future APAC teams and are looking for a Sales Development Representative to help build out a market for Udemy for Business in APAC. The SDR role is a critical front-end sales position where you will be dealing with all Udemy for Business inbound inquiries. As an SDR, you will conduct discovery conversations with potential customers, use your understanding of Udemy for Business to identify how we could help businesses and their employees do whatever comes next.&nbsp;</div><div><br></div><div>Udemy for Business employees who demonstrate high performance and commitment will have the opportunity for career development and advancement within sales.</div><div><br></div><div>We have created a fun, collaborative environment where success is built on teamwork and celebrated. We are committed to adaptation and growth in order to serve the needs of our customers while holding true to our values that make UFB such a special place to be.</div><div><br></div><div>Sales Core Values:</div><div>Be Inquisitive&nbsp;&nbsp;&nbsp;</div><div>Be accountable&nbsp;&nbsp;&nbsp;</div><div>Collaborate&nbsp;&nbsp;&nbsp;</div><div>Never stop learning&nbsp;&nbsp;&nbsp;</div><div>Have fun</div><h3>Here’s what you’ll be doing:</h3><div><ul><li>Develop inbound inquiries of Udemy for Business product and story</li><li>Experiment with new and creative prospecting strategies</li><li>Continually improve sales skills to attain quota and grow as a sales professional</li><li>Understand and convey the Udemy for Business mission, value proposition, and product</li><li>Become a brand ambassador by getting to know and love the Udemy for Business pro</li></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>Previous successful sales experience/a strong motivation to begin a sales career</li><li>The technical aptitude to master our sales tools,&nbsp; gather and use data to inform decisions and persuade others (previous experience with Salesforce is highly desirable)</li><li>Self-motivated with a team player mentality, you’re passionate about your work</li><li>Ability to develop compelling customer stories that deliver results, with a strong attention to detail and active listening</li><li>Outstanding organisational and time-management skills, ability to prioritise tasks and manage ambiguity</li><li>Excellent communication, interpersonal, organisational and telephone skills&nbsp;</li><li>The ability and desire to work in a fast-paced, feedback-driven environment</li><li>Motivation to develop a career in sales and eagerness to learn</li><li>At least one other language in addition to English to a professional level (the more the better and Bahasa Indonesia is a bonus!)</li><li>Full working rights in Singapore</li></ul></div><div><b>Next Steps:</b></div><div><br></div><div>Our recruitment team is eager to hear from you and will personally read every application in detail. So give it your best shot -&nbsp; take some time to submit your CV together with a cover letter detailing how you meet the criteria we have outlined and most importantly why you’d love to be part of the team at Udemy.&nbsp;</div><div><br></div><div>We don’t have a closing date on our applications but we can’t wait to hear from you. Suitably qualified applicants will move through our ‘getting to know you’ process quickly. We will outline the benefits of working with us, including professional development, career growth, flexible work hours together with a hybrid working environment. All this is underpinned with the data, insights and tools to set you up for success.&nbsp;We genuinely believe that diversity is critical to our success. </div><div><br></div><div>We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div><b>About Udemy</b></div><div>Udemy is the world’s largest education platform with more than 30 million monthly visitors.&nbsp; Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world.&nbsp;</div><div><br></div><div>The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential.&nbsp;</div><div><br></div><div>For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.&nbsp; UB has more than 10,000 customers and serves the majority of the Fortune 100.&nbsp;</div><div><br></div><div>We are proud to be recognized for our world class employee experience:</div><div>Business Insider SF: Best Places to Work Bay Area</div><div>Built In Colorado: Best Places to Work</div><div>Best Workplaces (Great Place to Work List): #1 in Turkey</div><div>Certified Best Place to Work:&nbsp; Dublin</div><div>Fortune: Change the World Company</div><div><br></div><div>Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div>

Sales Development Representative

<div>About the Role:</div><div><br></div><div>Udemy is looking for an Instructor Partnership Supply Program Manager to join our fast-growing Global Content team. This role is integral to Udemy’s success and will focus on scaling our ability to source and manage the best instructor talent to help us continue to expand and grow our subscription content</div><div><br></div><div>In this role, you will take ownership over sourcing from our existing Instructor population who teach in non-English languages and identify potential Instructors that we should partner with to create and contribute key content to keep the market and Udemy Business Collection thriving. You will build a pipeline of qualifying instructors and deliver on quarterly topic publication goals. This role will partner closely with Content Strategy, Marketing, Support, and Learning &amp; Development to drive forward successful instructor content.</div><div><br></div><div>This is a full-time remote position.</div><h3>Here's What You'll Be Doing:</h3><div><ul><li>Leverage data to identify and engage instructors in Udemy’s Supply Program geared at delivering new content that drives value for both Udemy and the instructor</li><li>Pitch, incentivize and project manage a pipeline of instructors to publish on high-priority content targets that keep our subscription collection fresh and relevant for our learners</li><li>Verify that the content in development meets our high-quality subscription standards</li><li>Develop and distribute best practices to enable instructors to successfully market and launch their courses</li><li>Collect and funnel Instructor feedback and insights that help shape our content priority roadmap back to our Content Strategy team</li></ul></div><h3>We're Excited About You Because You Have:</h3><div><ul><li>2+ years working with customers in relationship management, project management capacity and can demonstrate a track record of successful content acquisition or content management.</li><li>You can effectively influence/ pitch/ convince customers of new opportunities&nbsp;</li><li>You are organized, self-starting, and able to manage multiple projects effectively</li><li>You are a team player with exceptional communication skills to interact with internal and external individuals across diverse backgrounds&nbsp;</li><li>You are a strategic, analytical thinker who enjoys identifying creative solutions to problems&nbsp;</li></ul></div><h3>Bonus Points For:</h3><div><ul><li>Keeping up with a variety of technology domains (certifications, data science, and programming languages) to help shape future innovation with content initiatives</li><li>Additional language expertise or experience working on international business growth</li><li>Familiarity with curriculum development &amp; best practices&nbsp;</li><li>Experience with Salesforce content management</li></ul></div><div>#LI-NS2</div><div>#LI-Remote</div><div><br></div><div><b>About Udemy</b></div><div>Udemy is the world’s largest education platform with more than 30 million monthly visitors.&nbsp; Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world.&nbsp;</div><div><br></div><div>The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential.&nbsp;</div><div><br></div><div>For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.&nbsp; UB has more than 10,000 customers and serves the majority of the Fortune 100.&nbsp;</div><div><br></div><div>We are proud to be recognized for our world class employee experience:</div><div>Business Insider SF: Best Places to Work Bay Area</div><div>Built In Colorado: Best Places to Work</div><div>Best Workplaces (Great Place to Work List): #1 in Turkey</div><div>Certified Best Place to Work:&nbsp; Dublin</div><div>Fortune: Change the World Company</div><div><br></div><div>Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div>

Instructor Partnerships Manager, Supply Program

<div>About Udemy Business Content and the Role</div><div><br></div><div>The UB Content team delivers on our mission by leveraging our powerful marketplace content model to deliver on-demand learning content to solve our customer’s problems.&nbsp; We are looking for a highly strategic and scrappy executor with a passion for online education to lead the content planning for our Business Skills (think Leadership &amp; Management, Project Management, Marketing, Sales, Finance, HR&nbsp; training content). For the vertical, you will be the expert in the market and customers’ needs and will take a data-driven approach to prioritize content that improves the relevance and differentiation of our collection. </div><h3>Here's What You'll Be Doing</h3><div><ul><li>Become an expert in industry trends and learner needs in the Business Skills verticals to develop the content strategy and acquisition roadmap</li><li>Develop strategic frameworks to improve the UB content collection, including but not limited to:</li><li>Analyzing themes and patterns in content consumption to guide new content acquisition strategies&nbsp;</li><li>Analyzing competitive offerings to determine gaps in our Collection</li><li>Optimizing supply and demand to meet customer needs</li><li>Identifying and leveraging external inputs including industry trends, instructors’ expertise, and customer feedback</li><li>Partner with Content Acquisitions Manager to improve the speed and relevance of active content acquisition</li><li>Be the content evangelist for the vertical, educating internal teams and customers about our competitive differentiation</li><li>Partner with instructors to find new ways to solve customer needs</li><li>Advocate for, and provide insight on, critical product feature development to help Udemy Business accelerate success</li></ul></div><h3>We're Excited About You Because You Have</h3><div><ul><li>5-7+ years of work experience in strategy, content management, or product marketing ideally in a SaaS-based business</li><li>Data skills under your belt (or a real willingness to learn)</li><li>Strong communicator: you share your insights through presentations to go-to-market teams and discussions with stakeholders to influence decision-making across the company</li><li>Exceptional analytical and strategic skills and a proven ability to solve complex problems</li><li>Knowledge of one or more business skills domains and the desire to go deeper</li><li>The ability to get things done by constantly moving between strategy formulation and hands-on, scrappy execution</li><li>SQL skills a plus</li></ul></div><div>Minimum Salary: $95,000 + Equity + Benefits (See Below)</div><div>Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.</div><div><br></div><div>LI-NS2</div><div><br></div><div><b>About Udemy</b></div><div>Udemy is the world’s largest education platform with more than 30 million monthly visitors.&nbsp; Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world.&nbsp;</div><div><br></div><div>The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential.&nbsp;</div><div><br></div><div>For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.&nbsp; UB has more than 10,000 customers and serves the majority of the Fortune 100.&nbsp;</div><div><br></div><div>We are proud to be recognized for our world class employee experience:</div><div>Business Insider SF: Best Places to Work Bay Area</div><div>Built In Colorado: Best Places to Work</div><div>Best Workplaces (Great Place to Work List): #1 in Turkey</div><div>Certified Best Place to Work:&nbsp; Dublin</div><div>Fortune: Change the World Company</div><div><br></div><div>Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div>

Content Strategy Manager, Business Skills

<div>Udemy Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing &amp; sales, HR, professional &amp; personal development skills and more. And we’re just getting started.</div><div><br></div><div>Come join us! We are looking for Enterprise Account Executives to help us expand our B2B Sales team success.&nbsp; We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.</div><div><br></div><div>Udemy Business Enterprise Account Executives are responsible for developing and closing new and upsell Udemy Business sales across a range of companies, verticals and geos.&nbsp;</div><h3>Responsibilities:</h3><div><ul><li>Develop and close new and upsell Udemy Business solution opportunities</li><li>Develop and execute on account based-selling approach to exceed goals</li><li>Accurately manage territory sales projections and share best practices with the rest of the team</li><li>Effectively align the Udemy Business value to prospect needs through capability demonstrations, evaluations and target-specific initiatives</li><li>Coordinate and work with Udemy Business team (Marketing, Product, Customer Success, Legal, key executives) to ensure territory success; customer satisfaction, expansion and retention</li><li>Make our customers successful!</li></ul></div><h3>Required Experience &amp; Skills:</h3><div><ul><li>We are looking for a highly motivated, over-achieving “hunter and closer” who flourishes in a fast-paced, dynamic environment.&nbsp;&nbsp;</li><li>A minimum of 7+ years of closing experience in B2B Enterprise sales (SaaS experience preferred) or equivalent</li><li>Success in opportunity creation and “full funnel” management of many opportunities</li><li>Proven history of exceeding targets in selling licenses/products/subscriptions to Enterprise organizations with demonstrated ownership of all aspects of territory management</li><li>Skilled at negotiating business terms with line-of-business, procurement and/or senior executives</li><li>Insightful and effective business case and proposal creation</li><li>Ability to work in a rapidly expanding and changing environment</li><li>Avid team player and great communication skills a must</li><li>Remote, WFH experience a plus</li></ul></div><div>#LI-EY1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Enterprise Account Executive

<div>As a marketplace, trust is central to our success, and one of Udemy’s most important roles is as that of a fair platform. To maintain that trust from our students and instructors, we need to have a clear and reasonable set of rules, and enforce those rules consistently. In this role, you will be responsible for the hardest or most sensitive cases, enforcing a consistent policy and communicating the decision our reasons effectively. You’ll be intimately familiar with our marketplace policies, how they are enforced, and what the grey areas around a policy look like, and will help our contract team when they have difficult decisions. You will develop policy, write internal and external content, and train remote teams to ensure consistency in judgement and enforcement. You’ll also work closely with Legal and Brand teams to craft the right messaging for sensitive cases, and execute the customer side of any resolution.</div><h3>What you'll do:</h3><div><ul><li>Working hours US Pacific or Central Time Zone business hours</li><li>Effectively resolve sensitive policy violations escalated to you by remote agents or other members of the Udemy team.</li><li>Identify areas in our policies that need more clarity, and work with team to drive policy development that supports the company’s goals.</li><li>Inform Udemy’s marketplace policies to make sure that both students and instructors are governed fairly.&nbsp;</li><li>Craft messaging on sensitive policy issues in coordination with other teams like Support, Legal, Corporate Communications, Product, Community, Instructor Account Management.</li><li>Develop customer-centric insights that will inform policy and product decisions, with an eye toward proactive, scalable, preventative solutions.</li><div><br></div></ul></div><h3>We're excited about you because you'll have:</h3><div><ul><li>3+ years of experience in a Trust &amp; Safety role, with a strong preference for experience at a platform with a two-sided marketplace, and/or working with user-generated content,.&nbsp;</li><li>Exceptional verbal and written communication skills. Experience synthesizing complex situations and crafting messaging for audiences large and small.</li><li>A hyperactive sense of customer empathy, ability to understand all sides of a situation and respond with a human touch while efficiently scaling.</li><li>Convicted but open-minded -- you have a strong moral and business sense, but are able to adapt based on what we learn over time.</li><li>Self-motivated, solid team player, willing to step outside of your role and chip in whenever necessary to achieve success.</li><li>Understanding of SQL and Excel or willingness to learn.</li><div><br></div><div><br></div></ul></div><div>#LI-EB1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Senior Trust & Safety Associate

<div><b>We’re looking for a world-class leader to head our Enterprise Customer Success Team for the Americas.&nbsp; </b>As the department head, you’ll lead our expert Enterprise CS field team and partner with the biggest, best companies across North America &amp; LATAM as we help them transform their businesses through learning. Reporting to the VP of Customer Success, you’ll own one of the largest, most-high profile components of our business and will ensure hundreds of customers are engaged and growing with us.&nbsp;</div><div><br></div><div>As a&nbsp; skilled communicator and collaborator, you will build meaningful internal and external relationships and effectively represent the interests of the Customer Success team.&nbsp; You will take a consultative approach to Customer Success and are an expert at coaching to understand the customer’s outcomes, and tailoring engagement strategies to drive adoption and demonstrate value. <b>This role is an exciting opportunity to scale a high-performing team, solve complex customer problems, and contribute to Udemy’s overall strategy.</b></div><div><br></div><div><b>About you:</b></div><div>** You have deep experience leading large Enterprise Customer Success teams at high-growth B2B SaaS technology companies.</div><div>** You have a growth mindset and are a learner by nature, you push yourself and your teams to improve and develop. You make learning a priority for you people.</div><div>** You understand how to hire and manage a field CSM team and conduct business in North America (LATAM would be great too).</div><div>** You’ve navigated some of the most complex customers in the world and know how to successfully engage and retain multi-million dollar accounts in the Fortune 100.&nbsp;&nbsp;</div><div>** You know how to architect an Enterprise CS team, segment customers, and manage CSM bandwidth to drive an efficient, thriving, high-performing team.</div><div>** You have a deep understanding of what Customer Success excellence looks like, both quantitatively and qualitatively.</div><div>** You are an inspiring, high-energy leader who lives for working with people – both your team and customers.</div><div>** Your executive presence and strategic mindset enable you to build deep relationships and navigate escalations with customers at the VP+ level.</div><div><br></div><h3>Here's what you'll be doing:</h3><div><ul><li>Own our Customer Success strategy for our Enterprise Customers (companies with &gt;5K employees) in the Americas.</li><li>Hire, coach, and lead a team of managers and individual contributors across North America and LATAM, responsible for achieving quarterly and annual retention targets.</li><li>Analyze what drives engagement with customers and develop playbooks to increase the likelihood of our customers achieving their business objectives.</li><li>Navigate our customers’ organizations, develop custom success strategies, and be a thought partner to executives and business stakeholders.</li><li>Serve as the escalation point for customer issues and surface the voice of the customer to Udemy leadership.</li><li>Ensure your team partners effectively with Account Executives and Renewals Managers to create a delightful customer experience and drive expansion and retention.</li><li>Drive impactful, authentic cross-functional relationships with Product, Engineering, Content, Sales, and Marketing.</li><li>Build and maintain a culture that fosters teamwork, collaboration, and continuous learning while maintaining high expectations and a high bar for excellence.</li><div>**May require modified work hours to cover accounts in other time zones and travel for key accounts</div><div><br></div></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>5+ years working in customer-facing roles at B2B SaaS companies</li><li>5+ years managing and coaching Customer Success teams or similar functions at an Enterprise Software Company - both ICs and managers</li><li>Accountability for renewable business &gt;$50M ARR annually</li><li>Experience managing accounts of &gt;$1M ARR annually with a track record of hitting high logo, gross and net retention targets.</li><li>Successfully built and scaled Enterprise Customer Success strategy and process</li><li>History of building diverse, engaged, high-performing teams&nbsp;</li><li>Proficiency with Salesforce, Gainsight, and forecasting technologies&nbsp;</li><li>L&amp;D/HR Tech experience an advantage</li></ul></div><div>#LI-BT1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Director, North America Enterprise

<div>As a Senior Product Manager on the native apps team, you will oversee the product strategy for the Instructor native apps that will help thousands of instructors around the globe to help millions of students achieve greater learning and career outcomes on Udemy, Udemy Business, and Udemy Government. You’ll be successful by closely collaborating with engineering, design, sales, customer success, data, and a set of diverse stakeholders around the world.&nbsp;</div><h3>Here’s what you will do:</h3><div><ul><li>Lead and execute on the vision and strategy definition for Instructor native apps on mobile, OTT platforms and any new platforms to help more instructors manage and create new content efficiently and effectively</li><li>Enhance the current app and build new features to cater to the creator ecosystem that can enable instructors to build more engaging and newer content</li><li>Build the instructor native app experience to be highly engaging, easy to use and enable instructors to create content</li><li>Build an in-depth understanding of our native app customers (B2B and D2C) and systems to prioritize your roadmap</li><li>Drive cross-functional collaboration to deliver successful products and/or features</li><li>Develop close partnerships with key stakeholders in the company to execute on the native app strategy&nbsp;</li><li>Work with the Head of Mobile to evaluate the strategy and tweak the roadmap based on quantitative and qualitative data</li></ul></div><h3>We’re excited to have you because you:</h3><div><ul><li>Have 5 or more years of Product Management experience delivering impactful products / features</li><li>Have experience working on creator apps with a two sided marketplace</li><li>Have a strong technical background (e.g. engineering degree, job experience, online learning, etc.)</li><li>Are committed to building products in a human centered way, and have experience collaborating closely with UX Designers and/or UX Researchers to achieve that</li><li>Are passionate about the education space and the problems we are solving</li><li>Have great attention to detail but base your strategy on the big picture objectives</li><li>Employ a highly-collaborative and low-ego approach that brings diverse stakeholders together</li><li>Effectively communicate progress to leadership and stakeholders</li><li>Know how to leverage agile development methodologies and tools</li><li>Are comfortable collaborating with local and remote Product, Design, Research, and Engineering teams (San Francisco, Ireland, India and Turkey)</li></ul></div><div>We understand that not everyone will match the above qualifications 100%. If your background isn't perfectly aligned but you feel you would be a great addition to the team, we'd love to hear from you.</div><div><br></div><div>If you just can’t wait to learn more about Udemy (believe us, we get it!) and the incredible work that our teams are doing, here are a few more resources:&nbsp;</div><div><a href="https://about.udemy.com/company/" rel="nofollow noopener" target="_blank">How Udemy Started [video]</a></div><div><a href="https://www.glassdoor.com/Overview/Working-at-Udemy-EI_IE434871.11,16.htm" rel="nofollow noopener" target="_blank">Udemy on Glassdoor</a></div><div><a href="https://docs.google.com/document/d/1LwmQ1S8VJom6GqaNj53FhkT37_A4CnHpryeKiOiOO18/edit?usp=sharing" rel="nofollow noopener" target="_blank">Colorado EPEWA Information</a></div><div><a href="https://investors.udemy.com/" rel="nofollow noopener" target="_blank">Investor Overview</a></div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Senior Product Manager, Creator/Instructor Apps

<div><b>About this role</b>&nbsp;We’re excited to say that this is a fully remote role with eligibility to work anywhere in the United States. While you will get together with your team on a semi-regular basis (monthly or quarterly, depending on the team), we want you to thrive wherever you work best!&nbsp;</div><div><br></div><div>As a leading destination for learning and teaching online, Udemy strives to create new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. Udemy is looking for data scientists with a combination of quantitative skills- and business intuition to find actionable insights that drive key business decisions.</div><div><br></div><div>As a Data Scientist at Udemy, you will be partnering with business leaders, product managers, marketers, designers, and engineers to identify, scope, and execute data-driven analyses to drive business impact. You will serve as a subject matter expert, especially while working with other data scientists and act as a data evangelist to create a data-driven culture across the company. Success in this role requires a combination of business intuition, practical data analysis experience, experimentation acumen, and strong communication and collaboration skills.</div><h3>Here Are Some Questions You Could Be Working On in UB Product:</h3><div><ul><li>How do we measure the causal relationship between administrator usage of Learning Insights and annual recurring revenue?</li><li>How do we effectively design and implement randomized controlled experiments in the enterprise context?</li></ul></div><h3>Here Is What You Will Be Doing:</h3><div><ul><li>Collaborate with stakeholders to inform business decisions</li><li>Serve as a subject matter expert and thought leader in your domain and help drive the data science roadmap</li><li>Effectively communicate and present to both technical and non-technical audiences</li><li>Design and analyze randomized controlled experiments and conduct ad hoc analyses</li><li>Define metrics and build dashboards to track health of your specific domain</li><li>Develop robust data pipelines and continuously improve the quality and accessibility of data</li><li>Proactively influence prioritization through data-driven insights</li><li>Develop end-to-end modeling solutions</li><li>Build Udemy’s technical brand through talks, blog posts, and publications</li></ul></div><h3>We Are Excited About You Because You Have:</h3><div><ul><li>At least 2 years of industry experience&nbsp;</li><li>Ability to communicate effectively with non-technical stakeholders</li><li>Strong business intuition and judgement</li><li>Exceptional data storytelling and data visualization ability</li><li>Broad knowledge of applied statistics, experimental design, and causal inference</li><li>Expert SQL ability and proficiency with 1+ programming languages (e.g., R or Python)</li><li>Familiarity with data pipeline building (e.g. in Hive, Spark) and workflow tools (e.g. Airflow)</li><li>Ability to work autonomously, relentlessly prioritize, and collaborate with team members across time zones</li></ul></div><h3>We Are More Excited About You Because You Have:</h3><div><ul><li>5+ years of relevant industry experience</li><li>Experience with machine learning and causal inference</li><li>Familiarity with standard software engineering practices (e.g., Scrum)</li><li>Experience with business intelligence tools (e.g. Looker, Chartio, or Tableau)</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Data Scientist -

<div><b>About us -:</b></div><div><br></div><div>We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div>Founded in 2010, Udemy is publicly listed and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.</div><div>Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organizations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing &amp; sales, HR and compliance training, personal or professional skills. And we’re just getting started.</div><div><br></div><div><b>Who we are looking for:</b></div><div><br></div><div>The IT Service Desk Analyst is the <b>Single-Point-Of-Contact (SPOC)</b> for all inquiries and work requests as they relate to the maintenance of personal computers and related systems. Working under moderate supervision with some latitude for independent judgment, the “Service Desk Analyst” provides end-to-end ownership by logging, assigning, tracking, diagnosing, and reporting on “Service Desk” tickets. Request for information, service desk trouble tickets, and service requests shall be resolved or escalated to more specialized teams/technicians for resolution. We are looking for someone who is keen to start their career in IT support. </div><div>The most important criteria we are looking for is a willingness to learn and tenacity to complete the open tasks on time with attention to detail.</div><h3>Here’s what you’ll be doing</h3><div><ul><li>Account provisioning and de-provisioning&nbsp;</li><li>Add, change and delete access via access management tools eg. WorkDay</li><li>Unlock laptops and manage user profiles older than 60 daysResolve tech support requests and escalate requests as needed.</li><li>Support and continuously improve on-boarding and off-boarding processes&nbsp;</li></ul></div><h3>We are interested in you if you have:</h3><div><ul><li>1 -2 years in Technical Support or enterprise software support</li><li>Experience working with macOS, Windows, iOS, and SaaS services and tools</li><li>Strong organizational skills&nbsp;</li><li>Curiosity about and commitment to technology and energy efficiency</li><li>Amazing customer service skills can-do attitude</li><li>Strong verbal, written, and presentation skills</li><li>Bonus points if you are happy to work outside of India business hours to support the broader APAC team</li></ul></div><div><b>Next steps-:</b></div><div><br></div><div>Our recruitment team is eager to hear from you and will personally read every application in detail. So give it your best shot -&nbsp; take some time to submit your CV together with a cover letter detailing how you meet the criteria we have outlined and most importantly why you’d love to be part of the team at Udemy.&nbsp;</div><div>We don’t have a closing date on our applications but we can’t wait to hear from you. Suitably qualified applicants will move through our ‘getting to know you’ process quickly and where we will outline the benefits of working with us including professional development opportunities and career growth, flexible work hours together with a remote working environment underpinned with the tools to set you up for success&nbsp;&nbsp;We genuinely believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.</div><div><br></div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

IT Service Desk Analyst

<div>We are seeking a Manager, Business Analytics. This role will be positioned on the Strategy/Finance team and overall, is responsible for managing a team of business data analysts that use data and statistical methods to provide insight into business performance to drive informed decision-making and&nbsp; improved business performance. Implements and oversees the analytic approaches and methodologies. Provides insight and recommendations to business leaders for decision making and strategic planning. Develops internal and external information sources for business analysis.&nbsp;</div><h3>What you'll be doing</h3><div><ul><li>Understand business needs and objectives</li><li>Build systems to transform raw qualitative and quantitative data into actionable business insights&nbsp;</li><li>Develop strategies for effective data analysis and reporting</li><li>Define company-wide metrics and relevant data sources</li><li>Select, configure, and implement analytics solutions</li><li>Provide business analytics and insights to enhance strategy development</li><li>Provide analytical support on strategic initiatives, business cases, product development and financial modeling to enhance organizational decision makingLead, mentor, and develop a team of data analysts</li><li>Develop a deep understanding of the business</li><li>Apply industry knowledge to interpret data and improve business performance</li></ul></div><h3>Who you are: </h3><div><ul><li>5+ years experience in data analytics and insights, data science, mathematical/statistical modeling, and/or management science</li><li>Strong&nbsp; executive and business stakeholder communication and management</li><li>Expert level knowledge of business insights and analytics tools, platforms and technologies</li><li>Experience leading and motivating teamsExcellent written and verbal communication skills</li><li>Strategic thinker and problem solver</li><li>Strong interpersonal skills with the ability to influence without authority</li><li>Bachelor’s Degree with a concentration in data science, mathematics, statistics, management science, or other quantitative discipline;&nbsp; masters in analytic disciplines or MBA is a plus</li></ul></div><div>Minimum Salary: $125-170K</div><div>Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.</div><div><br></div><div>#LI-ES1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Manager, Business Analytics

<div><b>About the role:</b></div><div>Udemy iOS apps are used around the world by millions of students and 55,000 instructors. Our iOS apps are mostly written in <b>Swift</b> with some <b>Objective-C</b>. Our students consume lectures on their iPhones, iPads and Apple TV. As an iOS engineer at Udemy, you will be responsible for developing new features, expanding our automated tests and improving overall app performance. Success in this role means collaboration with our designers and product team, working with back-end engineers to define new protocols and APIs and adapting the code to use the latest technologies from Apple or open-source. Remote work within the U.S is okay.</div><h3>HERE’S WHAT YOU’LL BE DOING:</h3><div><ul><li>Building, iterating and enhancing mobile apps on iOS</li><li>Working closely with the design and product teams to create an intuitively easy to use application for both students and instructors</li><li>Implementing A/B tests to make data driven product decisions</li><li>Optimizing the existing code to improve app performance</li><li>Evaluate and implement new developer tools to improve development workflow. Debugging and bug fixing using Firebase, Charles, and other debugging tools</li><li>Contributing to a team culture that values quality while fostering initiatives and innovation</li></ul></div><h3>WE’RE EXCITED ABOUT YOU BECAUSE YOU HAVE:</h3><div><ul><li>Solid understanding of the iOS SDK and Xcode <a href="http://tools.Knowledge" rel="nofollow noopener" target="_blank">tools.</a></li><li><a href="http://tools.Knowledge" rel="nofollow noopener" target="_blank">Knowledge</a> and experience in Swift and/or Objective-C programming languages, OOD, and component <a href="http://architecture.Experience" rel="nofollow noopener" target="_blank">architecture.</a></li><li><a href="http://architecture.Experience" rel="nofollow noopener" target="_blank">Experience</a> with consuming REST APIs and OAuthExercised exemplary development practices including design specification, coding standards, unit testing, and code <a href="http://reviews.Experience" rel="nofollow noopener" target="_blank">reviews.</a></li><li><a href="http://reviews.Experience" rel="nofollow noopener" target="_blank">Experience</a> with Jenkins CI and XCTest for <a href="http://testing.Passion" rel="nofollow noopener" target="_blank">testing.</a></li><li><a href="http://testing.Passion" rel="nofollow noopener" target="_blank">Passion</a> for delivering high quality products and high maintainable code that meet business <a href="http://requirements.Shown" rel="nofollow noopener" target="_blank">requirements.</a></li><li><a href="http://requirements.Shown" rel="nofollow noopener" target="_blank">Shown</a> success as an individual <a href="http://contributor.Willingness" rel="nofollow noopener" target="_blank">contributor.</a></li><li><a href="http://contributor.Willingness" rel="nofollow noopener" target="_blank">Willingness</a> to "go the extra mile" when needed.</li></ul></div><h3>NICE TO HAVE:</h3><div><ul><li>Experience with SDK features like Core Data, StoreKit, AVPlayer, push notifications, deep linking, <a href="http://etc.Experience" rel="nofollow noopener" target="_blank">etc.</a></li><li><a href="http://etc.Experience" rel="nofollow noopener" target="_blank">Experience</a> in using GraphQL <a href="http://services.Experience" rel="nofollow noopener" target="_blank">services.</a></li><li><a href="http://services.Experience" rel="nofollow noopener" target="_blank">Experience</a> releasing one or two medium to large scale consumer facing applications on the App <a href="http://Store.Familiarity" rel="nofollow noopener" target="_blank">Store.</a></li><li><a href="http://Store.Familiarity" rel="nofollow noopener" target="_blank">Familiarity</a> with common 3rd party libraries for networking, ORM, analytics, crash reporting, etc.</li></ul></div><div>#LI-MV1</div><div>#LI-Remote</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Senior iOS Engineer

<div>Udemy Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing &amp; sales, HR, professional &amp; personal development skills and more. And we’re just getting started.</div><div><br></div><div>Come join us! We are looking for Enterprise Account Executives to help us expand our B2B Sales team success.&nbsp; We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.</div><div><br></div><div>Udemy Business Enterprise Account Executives are responsible for developing and closing new and upsell Udemy Business sales across a range of companies, verticals and geos.&nbsp;</div><h3>Responsibilities:</h3><div><ul><li>Develop and close new and upsell Udemy Business solution opportunities</li><li>Develop and execute on account based-selling approach to exceed goals</li><li>Accurately manage territory sales projections and share best practices with the rest of the team</li><li>Effectively align the Udemy Business value to prospect needs through capability demonstrations, evaluations and target-specific initiatives</li><li>Coordinate and work with Udemy Business team (Marketing, Product, Customer Success, Legal, key executives) to ensure territory success; customer satisfaction, expansion and retention</li><li>Make our customers successful!</li></ul></div><h3>Required Experience &amp; Skills:</h3><div><ul><li>We are looking for a highly motivated, over-achieving “hunter and closer” who flourishes in a fast-paced, dynamic environment.&nbsp;&nbsp;</li><li>A minimum of 7+ years of closing experience in B2B Enterprise sales (SaaS experience preferred) or equivalent</li><li>Success in opportunity creation and “full funnel” management of many opportunities</li><li>Proven history of exceeding targets in selling licenses/products/subscriptions to Enterprise organizations with demonstrated ownership of all aspects of territory management</li><li>Skilled at negotiating business terms with line-of-business, procurement and/or senior executives</li><li>Insightful and effective business case and proposal creation</li><li>Ability to work in a rapidly expanding and changing environment</li><li>Avid team player and great communication skills a must</li><li>Remote, WFH experience a plus</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

<div><b>Network Engineer</b></div><div><br></div><div>This role will be defining the architecture, deployment, and operations of our network infrastructure. You will work closely with Information Security, Site Reliability, Systems, IT and other engineering teams to ensure that our cloud, corporate office and data center networks are highly-available, scalable and secure.</div><h3>Responsibilities:</h3><div><ul><li>Design, deploy, and maintain 24/7/365 operations of our cloud, corporate office, vpn, data center networks and supporting systems infrastructure</li><li>Develop monitoring, tooling, and network management strategy</li><li>Develop configuration management capabilities and documentation practicesImplement fault-tolerance throughout the infrastructure</li><li>Act as point of escalation for network related support cases including participation in an on-call rotation</li><li>Train and mentor peers to develop technical resources as necessary</li></ul></div><h3>Qualifications:</h3><div><ul><li>A minimum of 5 - 10 years of experience in an enterprise environment</li><li>Advanced knowledge of network security</li><li>Advanced knowledge of cloud provider networking (AWS, GCP, Azure)</li><li>Experience with IaC tools such as terraform, CloudFormation and Ansible</li><li>Experience managing data center deploymentsExperience managing remote work strategy and client VPN infrastructure</li><li>Experience managing corporate office networking</li><li>Comprehensive hands-on experience with networking vendors including Palo Alto Networks / Arista / Meraki / Cisco</li><li>Comprehensive hands-on experience managing Linux operating systems</li><li>Experience with high volume, fault tolerant networks</li><li>Experience deploying and administering network management and monitoring tools</li><li>Information Security experience and relevant certifications are a big plus</li></ul></div><div>#LI-UL1</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div>At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified applicants with arrest and conviction records.</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Network Engineer

<div><b>ABOUT THE ROLE:</b></div><div><br></div><div>We are looking for an Enterprise Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.&nbsp;</div><div><br></div><div><b>** THIS IS A FULLY REMOTE ROLE **</b>&nbsp;</div><div><br></div><div><b>Our Customer Success Mission</b></div><div><br></div><div>To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.&nbsp;</div><div><br></div><div><b>Our Customer Success Core Values</b></div><div><br></div><div>Strategic mindset</div><div>Resourceful</div><div>Inspirational</div><div>Trustworthy</div><div>Collaborative</div><div><br></div><div><b>How We Do It</b></div><div><br></div><div>Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.&nbsp;</div><div><br></div><div>We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.&nbsp;</div><div><br></div><div>We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.&nbsp;</div><div><br></div><div>We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.</div><h3>Here’s what you’ll be doing: </h3><div><ul><li>Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers</li><li>Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers</li><li>Be an expert on the UFB Platform, with a deep understanding of our technology and content</li><li>&nbsp;Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization</li><li>Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB</li><li>Build and maintain trusted advisor relationships at the executive level</li><li>Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets</li><li>Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations</li><li>Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements</li><li>Partner with marketing to develop customers for case studies and media opportunities</li><li>Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the&nbsp; Customer Success department</li></ul></div><h3>We’re excited about you because you have:</h3><div><ul><li>BA or BS degree</li><li>Intensely curious, lifelong learner</li><li>5-8 years of B2B SaaS customer success, account management, consulting and/or sales experience working with large, enterprise-level accounts (&gt; $150k ACV)</li><li>Experience working with HR/L&amp;D customers</li><li>Ability to build and nurture trusted relationships</li><li>Ability to identify, work and close complex deals</li><li>Experience developing strategies to increase adoption of technology solutions</li><li>Basic understanding of concepts related to customer integrations (e.g,, Single Sign-On, APIs, feature customization, etc.)</li><li>Outstanding verbal and written communication skills</li><li>Superior project and time management skills; excellent attention to detail</li><li>Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes</li><li>Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together</li></ul></div><div>#LI-KM2</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Enterprise Customer Success Manager, Strategic Growth Accounts

<div><b>About us</b></div><div>Udemy for Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. </div><div><br></div><div>We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing &amp; sales, HR, professional and personal development skills and more. And we’re just getting started.&nbsp;</div><div><br></div><div>We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.&nbsp;</div><div><br></div><div><b>Who we are looking for:</b></div><div>We are looking for an Enterprise Account Manager to join our high performing, remote team in Asia to help us further grow our B2B Sales team in APAC.&nbsp; This role is responsible for developing and closing new Udemy for Business sales across a range of companies and verticals across the Asia Pacific region.&nbsp;The person we’re looking for will be an energetic, driven and successful sales professional, who enjoys working collaboratively in a high performing team.  </div><h3>Here’s what you’ll be doing:</h3><div><ul><li>Ensure an outstanding customer experience is achieved for new and existing customers</li><li>Implement a strong and consistent outbound cadence with a view to bringing multiple new organisations to Udemy</li><li>Grow existing Enterprise customers to ensure sustained regional revenue growth</li><li>Help manage the relevant inbound leads through the full sales cycle</li><li>Lead the charge in the region and across core sales responsibilities including acquiring clients; up-selling customers, building pipeline; negotiating and selling Udemy’s proposition</li><li>Bring potential clients to an understanding of the options or solutions that are applicable to their situation, demonstrating how features and benefits match their needs</li><li>Beat revenue and activity targets on a weekly/monthly/quarterly basis</li><li>Accurately forecast new sales pipelines along with add-on bookings</li><li>Develop and execute account plans to deliver quarterly revenue goals, using data points to determine opportunities within the region</li><li>Work cross-functionally with Sales/Business Development, Customer Success, Marketing, Content, etc. to drive the business forward</li><li>Collaborate with the leadership team and sales operations to identify strategies, and processes to better achieve revenue goals.</li></ul></div><h3>We are excited about you because you bring:</h3><div><ul><li>At least 5 years relevant sales experience with experience selling SaaS to Enterprise customers</li><li>Exceptional skills in prospecting, discovery, presentation, buying behaviours, and overcoming objections</li><li>Proven track record of a successful out-bound cadence</li><li>Successful track record of quota attainment as a senior individual contributor</li><li>Significant experience and competence developing relationships at C-Level and navigating complex organisations</li><li>A high energy, optimistic and collaborative team-player with strong organizational and time management skills</li><li>Strong drive for results, while retaining a focus on consistently delivering a great customer experience</li><li>Excellent communication and presentation skills, attention to detail and the skill of dealing with ambiguity</li><li>Proficiency in Salesforce and other sales tools</li><li>Fluency in English and Cantonese and or Mandarin to a business standard is a mandatory requirement</li></ul></div><div><b>The team:</b></div><div>Come and join a high performance team. People who belong. People who succeed.</div><div><br></div><div>​​Your manager, James Della-Porta, is also new to the team and is excited to be building out our APAC sales organisation.&nbsp; Hiring for attitude first, aptitude second, he is excited to invite passionate, driven individuals to join this group to work collaboratively with the team and lay the foundations of excellence in sales acumen, and drive the right behaviours in order to achieve outstanding outcomes for the business and our customers.</div><div><br></div><div>We don’t want you to sell anything, want to help solve problems that directly impact business outcomes. Respect, humility and authenticity will go a long way in this team. If you’re looking for high-speed professional growth and a lot of laughter, this team is for you. If your passion is to share ideas, knowledge and insights that help solve problems, you must apply. </div><div><br></div><div>No lone wolves or egos please.</div><div><br></div><div><b>Next Steps:</b></div><div>Our recruitment team is eager to hear from you and will personally read every application in detail. So give it your best shot -&nbsp; take some time to submit your CV together with a cover letter detailing how you meet the criteria we have outlined and most importantly why you’d love to be part of the team at Udemy.&nbsp;</div><div><br></div><div>We don’t have a closing date on our applications but we can’t wait to hear from you. Suitably qualified applicants will move through our ‘getting to know you’ process quickly. We will outline the benefits of working with us, including professional development, career growth, flexible work hours together with a hybrid working environment. All this is underpinned with the data, insights and tools to set you up for success.</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Enterprise Account Executive, APAC - Cantonese and/or Mandarin

<div><b>Summary</b></div><div><br></div><div>Our SRE team has a wide range of responsibilities, from managing systems to incident management. We focus on empowering the engineering org to ship and operate their own services in production. We do this through testing, automating and monitoring everything from the infrastructure to the application. We see failure as a problem with our processes, and an opportunity to learn and improve.&nbsp;</div><div><br></div><div><b>You</b></div><div><br></div><div>Automation is your thing. You don’t want to just maintain systems, but write the software that maintains the systems. You’re into Linux and are not afraid to dig deep when troubleshooting application, system and network problems. You care about distributed systems and like making them scale. You usually have ideas about how to improve things and want to work in an environment where you can make that <a href="http://happen.We" rel="nofollow noopener" target="_blank">happen.We</a> don't really care about your level of formal education, mathematical skill and so on. We want to see that you have relevant experience, that you like automating away repetitive work, that you have good attention to detail, an aptitude for learning new skills and that you have empathy for your fellow engineers.</div><h3>Examples of typical things our team has worked on:</h3><div><ul><li>Implemented infrastructure as code, migrating from hand-provisioned systems on bare metal to fully automated systems on AWS and VMWare</li><li>Rolled out our disaster recovery site, and ran successful production game days against it</li><li>Built load-testing infrastructure to help engineers stress test various components against production, and against a staging environment we also built for systems not yet in production</li><li>Drive capacity planning for the whole org, identify risk areas, and get hands on helping teams implement improvements. We consult with all engineering teams in preparing for our seasonal campaign traffic where we see about 1.5x our previous peak</li></ul></div><div><b>Us</b></div><div><br></div><div>Our team is responsible for most of the shared systems, such as load balancers, orchestration platforms, service discovery, etc. We’re also responsible for capacity planning and seasonal campaign preparation for the entire organisation. </div><div>Most of our application code and automation is written in Python, with Ansible building images and managing live hosts, and Terraform managing infrastructure. We use automated testing and continuously deliver much of our infrastructure changes already, but we have a lot more to do. Empathy is one of our most valued skills and we are always trying to maximise developer happiness and productivity, while developing automation and processes to minimise risk to site reliability.&nbsp;</div><div><br></div><div><b>Location and hours</b></div><div><br></div><div>Our team is distributed between Dublin, Ireland and San Francisco. This position is in Dublin, and we'd like you to be based there. We are currently based in the Grand Canal Docks, but will be moving to a much larger office nearby in the coming months. Our working hours are typically 1000-1800, but it varies by person. Once you've settled in you'll have the opportunity to work from home regularly.</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Vaccine Mandate (US Only)</b></div><div>Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, or a sincerely-held religious belief, we will consider requests for accommodation.</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Principal Production Engineer

<div><b>Who we are looking for:</b></div><div><br></div><div>1. Experience (ideally) in ed-tech/online learning. An understanding of commercial-level organizations and empathy for the challenges they face, and a thirst for helping them solve their problems.&nbsp;&nbsp;</div><div>2. A deep understanding of customer success. Renewal, Upsell adoption, and customer advocacy are the foundations you've built your career on. You know the customer journey, and understand the importance of a partnership that is mutually beneficial.</div><div>3.&nbsp;You’re a trusted advisor that can see the challenge as an opportunity.&nbsp;&nbsp;</div><div><br></div><div><b>You will:</b></div><div><br></div><div>1. Be a team player&nbsp;</div><div>2. Have accountability for your customer portfolio and its success</div><div>3. Love to learn and enjoy self/personal development&nbsp;</div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Customer Success Manager - Commercial

<div>The <b>Global Vice President of Sales Development</b> will lead and scale our team of high-performing Sales Development Representatives around the World who are responsible for both inbound and outbound market development activities. Our sales development team is approaching 100 Udemates worldwide and will be growing substantially in 2022.&nbsp; This division of Udemy is truly the “Life Spring” for Udemy Business (UB), the talent and revenue engine with top performers who are promoted into Sales and other parts of the organization where they grow their career and help push Udemy towards becoming the largest Education Technology provider in the World!&nbsp;&nbsp;</div><div><br></div><div>The Global VP will report to the Head of Global Sales and work cross-functionally with the Sales, Marketing, and Enablement teams as an operational leader managing the base of target accounts; orchestrating coordinated plays to consistently identify opportunities and grow pipeline. The leader will be a dynamic, results-driven, process-minded individual that is an exceptional coach and motivator of people, driving execution and sales development excellence. <b>The ideal candidate will thrive in a position that is all about Talent Development and Process Optimization, working with Senior Leadership on Strategic Planning and long term Organization Design for the Sales Development function in order to drive results for the entire company.&nbsp; </b></div><div><br></div><h3>You will:</h3><div><ul><li>Tenaciously grow the sales development organization, increase sales pipeline volume, optimize deal velocity and revenue via closed-won business.&nbsp;&nbsp;</li><li><b>Talent Development</b>:&nbsp;&nbsp;Attract, recruit, train, manage and retain a high-performing team of sales development representatives and sales development managers.</li><li>Own overall responsibility for inspiring, mentoring, and developing team members.</li><li>Provide leadership, development, and training for our SDR team to hit and exceed monthly goals and achieve other defined objectives.</li><li><b>Process Optimization</b>:&nbsp;&nbsp;Set and meet key performance indicators and objectives and key results with the sales leadership team.</li><li>Develop and maintain SDR best practices, pitches, and objection handling</li><li><b>Strategic Planning</b>:&nbsp;You will be a critical contributor to the corporate Sales and Marketing strategy, providing the definition and implementation of the plan and ensuring global alignment in the business.&nbsp;</li><li>Work as a strategic partner to the marketing and sales organization to optimize the sales funnel and help to develop demand generation campaigns/content</li><li><b>Long term Organization Design:&nbsp;</b>Evaluate current sales tech stack to manage the sales process and set standards for performance.</li><li>Accurately forecast the sales development pipeline and proactively flag risk.</li><li>Achieve and consistently exceed monthly and quarterly SDR team goals</li></ul></div><h3>We're excited about you because you have:</h3><div><ul><li>6+ years of Sales Leadership - Proven ability to develop IC’s into Managers and guide Managers into “Leader of Leaders”.</li><li>6+ years of experience working in a fast-paced technology/SaaS company and 4 of those years in a sales role&nbsp;</li><li>Capacity to hire, inspire, lead, and motivate team members and establish a healthy and collaborative work environment</li><li>Experience leading a global team (North &amp; South America, EMEA, and APAC)</li><li>Track record of meeting and exceeding individual and team goals</li><li>Exceptional planning, organization, and project management skills with the ability to consistently meet deadlines.</li><li>Excellent reporting and analytics skills using Salesforce, Excel, and equivalent tools</li><li>Nice to have: Bilingual in Spanish and English&nbsp;</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Global Vice President of Sales Development

<div>The Udemy GTM Strategy &amp; Operations (GTMSO) team’s mission is to enable all go-to-market teams to scale and grow top line revenue efficiently.&nbsp; The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire go-to-market universe from lead generation to customer retention.</div><div><br></div><div>The ideal candidate has a strong understanding of B2B SaaS and needs to be experienced in Go-To-Market Operations. You need to be data-driven, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy. You will manage a team responsible for implementing the necessary processes and tools to advance our GTM strategy.</div><h3>Here’s what you’ll be doing:</h3><div><ul><li>Lead a team in driving the strategy and execution of our GTM tech stack and large SFDC related projects&nbsp;</li><li>Responsible for the team’s delivery of go-to-market initiatives</li><li>Partner with our internal cross-functional stakeholders to establish, document, and define business requirements, metrics and KPIs.&nbsp;</li><li>Collaborate with our Business System team to optimize SFDC functionality and co-create a SFDC roadmap and potential future products/integrations.</li><li>Regularly assess GTM tools roadmap to identify scalable solutions to meet current and future business needs.</li><li>Establish yourself as a cross functional leader to identify, design and implement business processes that increase productivity and remove bottlenecks.</li><li>Ensure data integrity is maintained by instilling data quality standards across all data related activities.</li><li>Hire, coach, and develop a growing GTM Ops team</li></ul></div><h3>We’re excited about you because you have: </h3><div><ul><li>5+ years experience in GTM operations&nbsp;</li><li>2+ years experience in people management</li><li>Experience overseeing GTM tools such as Salesloft, Zoominfo, RingLead, Dun &amp; Bradstreet, Salesforce, etc</li><li>Experience setting team goals that align with GTM priorities and working closely with senior leaders in a SaaS B2B business</li><li>Get-it-done mindset. You are not afraid to roll up your sleeves and do what it takes to help your team get the job done.&nbsp;</li><li>Know how to coach and motivate your team to impact business results</li></ul></div><div>Compensation: Minimum $106,000 + equity + benefits</div><div><br></div><div>#LI-Remote</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Manager, Revenue Operations

<div>Do you love what you do?&nbsp; Are you passionate about programming?&nbsp; If you love challenges and strive for excellence, come build the future of Cohort Learning with us!&nbsp; You will be part of a small, focused team tasked with building a platform that brings people to come together to learn together.&nbsp; As a member of the team, you will be responsible for a variety of software development projects ranging from building new Program authoring features to building the data pipelines critical to learning impact data analysis.&nbsp; We don’t forget to celebrate and have fun.&nbsp; Come and grow with us!</div><h3>Here's What You'll Be Doing:</h3><div><ul><li>Design, develop, test, and release features for Udemy’s user-facing products that are crucial for business expansion and growth</li><li>Collaborate with product managers, designers, and engineers to identify opportunities and implement solutions that provide positive value to our students and our business</li><li>Plan, organize, and complete work within agile sprints</li><li>Communicate effectively on progress and meeting expectations</li><li>Participate in code reviews, design discussions, and develop features and solutions that scale</li><li>Serve as a technical lead for various projects/tasks as needed</li><li>Use best software development practices and processes to coach and mentor junior engineers to become proficient developers</li><li>Contribute to a team culture that values openness, quality, robustness, and scalability while fostering innovation</li><li>Identify and evaluate new technologies that improve the performance, maintainability, and elegance of our software implementation</li></ul></div><h3>We’re Excited About You Because You Have:</h3><div><ul><li>Minimum four (4) years of experience as a backend software engineer</li><li>Object-Oriented software design patterns and computer science fundamentals (e.g. data structures, algorithms)</li><li>Web application development using a modern framework</li><li>Web Framework ORM (i.e. Django)</li><li>Python (minimum 2 years)</li><li><a href="http://Node.js" rel="nofollow noopener" target="_blank">Node.js</a> (minimum 2 years)</li><li>Relational DB (i.e. MySQL) including development of complex SQL queries</li><li>Document-oriented DB (i.e. MongoDB)</li><li>Big Data Experience (data lake, data warehouse, data pipelines)</li><li>Linux and/or Unix</li><li>Asynchronous Messaging (i.e. AWS SNS/SQS, Kafka, Redis)</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Senior Backend Software Engineer

<div>Do you love what you do?&nbsp; Are you passionate about programming?&nbsp; If you love challenges and strive for excellence, come build the future of Cohort Learning with us!&nbsp; You will be part of a small, focused team tasked with building a platform that brings people to come together to learn together.&nbsp; As a member of the team, you will be responsible for a variety of software development projects ranging from enhancements to make the system more engaging and impactful to building new Program authoring features.&nbsp; We don’t forget to celebrate and have fun.&nbsp; Come and grow with us!</div><h3>Here's What You'll Be Doing:</h3><div><ul><li>Design, develop, test, and release features for Udemy’s user-facing products that are crucial for business expansion and growth</li><li>Collaborate with product managers, designers, and engineers to identify opportunities and implement solutions that provide positive value to our students and our business</li><li>Plan, organize, and complete work within agile sprints</li><li>Communicate effectively on progress and meeting expectations</li><li>Participate in code reviews, design discussions, and develop features and solutions that scale</li><li>Serve as a technical lead for various projects/tasks as needed</li><li>Use best software development practices and processes to coach and mentor junior engineers to become proficient developers</li><li>Contribute to a team culture that values openness, quality, robustness, and scalability while fostering innovation</li><li>Identify and evaluate new technologies that improve the performance, maintainability, and elegance of our software implementation</li></ul></div><h3>We’re Excited About You Because You Have:</h3><div><ul><li>Minimum four (4) years of experience as a front-end software engineer</li><li>Object-Oriented software design patterns and computer science fundamentals</li><li>Experience with web application technologies including HTTP, HTML, CSS, and JavaScript</li><li>Experience with modern JS libraries/frameworks (i.e. React, Angular, JQuery, etc.)&nbsp;</li><li>Experience building Frontend Applications using web services/RESTful API's</li><li>Build responsive web design, handle page navigation and turn mock-ups into web pages quickly and according to spec</li><li>Working knowledge of Linux and/or Unix</li><li>Willingness to "go the extra mile" when needed</li></ul></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Senior Frontend Software Engineer

<div><b>ABOUT THE ROLE: </b>The Marketing Manager will be an integral part of Udemy’s Channel Marketing team, being across the Onsite, Mobile Push, In-App, and Email Marketing. This will encompass cross-channel marketing campaign execution and experimentation, establishing a strong business sense for each channel, and monitoring deliverability within campaigns. This role ensures the executional success of all global campaigns by tracking deliverables, executing campaigns using Udemy’s internal and external tools, and leading quality control efforts, while maintaining an eye toward process improvement and documentation. This work will have a direct impact on the team’s pursuit of improving the customer journey and impacting long-term value for students and instructors, through both current and future channels, as new owned-channels are implemented such as; Inboxing, Web Push, Intercom, etc.</div><div><br></div><div><b>ABOUT YOU:</b>You are extremely organized, action-oriented, and comfortable managing multiple projects’ timelines at a time. You thrive in execution-driven roles, have a strong business sense, and identify operational improvements. You balance empathy &amp; efficiency, welcome ambiguity, ferociously prioritize, and are hungry to own a crucial piece of the revenue-value-chain of a global, rapidly growing education technology business. Across teams, you drive collaboration by your seamless work with marketing, product, data science and engineering stakeholders. Within your team, you are a collaborative, communicative, and supportive team player; you are technically-savvy, and grind to become an expert.</div><h3>What You’ll Be Doing:</h3><div><ul><li>Build highly relevant, highly personalized marketing campaigns at scale</li><li>Optimize our channel production strategy across Udemy’s owned channels in Braze</li><li>Drive a cohesive, impactful, cross-channel user experience across the Udemy platform</li><li>Provide thought-partnership and business-ownership</li><li>Understand channel performance and metrics</li><li>Own experiments conducted by the team so they are launched flawlessly within our external (Braze) and our internal tools</li><li>Partner with Decision Science to conduct marketing experiments</li><li>Provide feedback to the Product and Engineering teams for platform buildout</li><li>Work closely with our marketing team members in India to prioritize team alignment</li><li>Provide innovative marketing best practices &amp; industry trends to the team.</li><li>QA campaigns and programs to ensure error-free deployment</li><li>Troubleshoot issues or errors that arise pre/post-launch of marketing campaign</li><div><br></div></ul></div><h3> We’re Excited About You Because You Have:</h3><div><ul><li>First and foremost, an ownership mindset who goes the extra mile</li><li>Deep production experience implementing cross-channel marketing and a bias for action&nbsp;</li><li>5+ years experience executing flawless marketing experiences across owned channels such as; onsite, mobile push, IAM, etc</li><li>3+ years delivering the production of flawless marketing experiences using Braze</li><li>Creative problem-solving skills to anticipate, troubleshoot, and find effective, scalable solutions</li><li>Proficient using Braze across channels</li><li>Experience with A/B and multivariate test design and implementation across marketing channels</li><li>Experience launching a new channel is highly preferred (not required)</li><li>Identify opportunities to enhance workflows, processes, and documentation</li><li>Oversee the quality and integrity of the above-owned marketing channel campaigns prioritizing the customer experience and business needs&nbsp;</li><li>Cross-functional collaboration skills are essential</li><li>Ability to work in a fast-moving business environment</li><li>You are creative, resourceful, detail-oriented, and highly organized</li><li>You have a passion for online learning, and a desire to create opportunities that will change lives through teaching and learning globally</li></ul></div><div>Compensation package will vary depending on experience and location. Package will consist of base salary, equity grant and comprehensive benefits. Base salary starts at $75,000. </div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

Marketing Manager, Braze Expert

<div><b>About us</b></div><div>Udemy for Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. </div><div><br></div><div>We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing &amp; sales, HR, professional and personal development skills and more. And we’re just getting started.&nbsp;</div><div><br></div><div>We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.&nbsp;</div><div><br></div><div><b>Who we are looking for:</b></div><div>We are looking for an Enterprise Account Manager to join our high performing, remote team in Asia to help us further grow our B2B Sales team in APAC.&nbsp; This role is responsible for developing and closing new Udemy for Business sales across a range of companies and verticals across the Asia Pacific region.&nbsp;The person we’re looking for will be an energetic, driven and successful sales professional, who enjoys working collaboratively in a high performing team.  </div><h3>Here’s what you’ll be doing:</h3><div><ul><li>Ensure an outstanding customer experience is achieved for new and existing customers</li><li>Implement a strong and consistent outbound cadence with a view to bringing multiple new organisations to Udemy</li><li>Grow existing Enterprise customers to ensure sustained regional revenue growth</li><li>Help manage the relevant inbound leads through the full sales cycle</li><li>Lead the charge in the region and across core sales responsibilities including acquiring clients; up-selling customers, building pipeline; negotiating and selling Udemy’s proposition</li><li>Bring potential clients to an understanding of the options or solutions that are applicable to their situation, demonstrating how features and benefits match their needs</li><li>Beat revenue and activity targets on a weekly/monthly/quarterly basis</li><li>Accurately forecast new sales pipelines along with add-on bookings</li><li>Develop and execute account plans to deliver quarterly revenue goals, using data points to determine opportunities within the region</li><li>Work cross-functionally with Sales/Business Development, Customer Success, Marketing, Content, etc. to drive the business forward</li><li>Collaborate with the leadership team and sales operations to identify strategies, and processes to better achieve revenue goals.</li></ul></div><h3>We are excited about you because you bring:</h3><div><ul><li>At least 5 years relevant sales experience with experience selling SaaS to Enterprise customers</li><li>Exceptional skills in prospecting, discovery, presentation, buying behaviours, and overcoming objections</li><li>Proven track record of a successful out-bound cadence</li><li>Successful track record of quota attainment as a senior individual contributor</li><li>Significant experience and competence developing relationships at C-Level and navigating complex organisations</li><li>A high energy, optimistic and collaborative team-player with strong organizational and time management skills</li><li>Strong drive for results, while retaining a focus on consistently delivering a great customer experience</li><li>Excellent communication and presentation skills, attention to detail and the skill of dealing with ambiguity</li><li>Proficiency in Salesforce and other sales tools</li><li>Fluency in English and Bahasa to a business standard is a mandatory requirement</li></ul></div><div><b>The team:</b></div><div>Come and join a high performance team. People who belong. People who succeed.</div><div><br></div><div>Your manager, James Della-Porta, is also new to the team and is excited to be building out our APAC sales team.&nbsp; Hiring for character first, capability second, he is excited to have someone join this group to help supportively and collaboratively lay the foundations of excellence in sales acumen and drive the right behaviours.</div><div><br></div><div>We don’t want you to sell anything, want to help solve problems that directly impact business outcomes. Respect, humility and authenticity will go a long way in this team. If you’re looking for high-speed professional growth and a lot of laughter, this team is for you. If your passion is to share ideas, knowledge and insights that help solve problems, you must apply. </div><div><br></div><div>No lone wolves or egos please.</div><div><br></div><div><b>Next Steps:</b></div><div>Our recruitment team is eager to hear from you and will personally read every application in detail. So give it your best shot -&nbsp; take some time to submit your CV together with a cover letter detailing how you meet the criteria we have outlined and most importantly why you’d love to be part of the team at Udemy.&nbsp;</div><div><br></div><div>We don’t have a closing date on our applications but we can’t wait to hear from you. Suitably qualified applicants will move through our ‘getting to know you’ process quickly. We will outline the benefits of working with us, including professional development, career growth, flexible work hours together with a hybrid working environment. All this is underpinned with the data, insights and tools to set you up for success.</div><div><br></div><div><b>About Udemy</b></div><div>We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.</div><div><br></div><div>Founded in 2010, Udemy is publicly traded and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).</div><div><br></div><div><b>Udemy in the News</b></div><div><a href="https://www.forbes.com/sites/susanadams/2020/11/18/udemy-adds-more-than-1-billion-to-its-valuation-in-new-funding-round/?sh=725cf64d2993" rel="nofollow noopener" target="_blank">Udemy Adds More than $1 Billion To Its Valuation in New Funding Round</a></div><div><a href="https://www.builtinsf.com/2020/10/29/udemy-100m-annual-recurring-revenue" rel="nofollow noopener" target="_blank">Udemy’s Workplace Learning Tool Just Surpassed $100M in ARR</a></div><div><a href="https://www.weforum.org/agenda/2019/11/paternity-leave-fathers-united-states-maternity-leave" rel="nofollow noopener" target="_blank">Paid Paternity Leave Should be the Norm in the U.S.</a></div><div><a href="https://www.cnbc.com/2019/11/26/5-most-important-skills-to-learn-in-2020-based-on--your-industry.html" rel="nofollow noopener" target="_blank">Breakdown of Most In-Demand Skills for 2020—Finance, Marketing, Sales and Engineering</a></div><div><a href="https://www.forbes.com/sites/darrenshimkus/2019/08/07/how-investing-in-yourself-today-will-set-you-up-for-career-success-tomorrow/#2bb4fb8171b3" rel="nofollow noopener" target="_blank">How Investing in Yourself Today Will Set You Up for Career Success Tomorrow</a></div><div><a href="https://www.fastcompany.com/90340467/why-feedback-is-not-a-fallacy" rel="nofollow noopener" target="_blank">Feedback Isn’t the Problem, but the Way That We Deliver It Is Broken</a></div>

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