Remote Jobs at Udemy

This Month

IT Services Architect
Udemy  
azure Jun 03
The IT Services Architect has responsibility for defining and creating the global service, developing the reliability and performance of the services in line with IT Governance, and managing the overall service lifecycle. This includes stability, performance, capability, risk acceptance and analysis of the services. Responsible for measuring, monitoring, and improving IT processes in line with ISO/SOC2 compliance. This role will focus on the planning, development, and delivery of industry best practice operational processes and services based on the Information Technology Infrastructure Library (ITILV4) framework with emphasis on meeting customer expectation, driving service excellence.

Key responsibilities and deliverables

  • Ensure globally consistent high-quality delivery of IT services within all regions, in line with business expectations
  • Create, agree and maintain SLAs and OLAs alongside appropriate risk acceptances
  • Oversee compliance and adherence to IT policies and procedures 
  • Review intake of applications
  • Stand up new tools and write documentation on support requirements to hand off to IT Support
  • Work with stakeholders to manage risk for assigned projects, support and operational activities and services
  • Deliver programs including governance, planning and management, build strategies to deliver value
  • Prepare for and participate in formal project reviews to ensure quality, accuracy and timeliness of project deliverables
  • Baseline the scope, services and related performance to ensure value for money on a continual basis
  • Help drive effective policy adherence with IT departments globally 
  • Oversee, coach, and mentor IT support team on IT delivery best practice and the development, maintenance of IT owned systems 
  • Facilitate good communication across organizational boundaries around issues and opportunities
  • Strong Technical Knowledge of Azure, Intune, Slack, Jamf and OKTA

Key requirements

  • Minimum 10+ years of experience in a Service Management and Customer Facing role is a must
  • At least 5 years’ experience in a leadership role - 5+ years of appropriate experience supporting IT infrastructure and service delivery, preferably within a medium/large size organization or responsible for managing such mid/large engagement on the supplier side
  • Strong interpersonal, written, and oral communication skillsAble to conduct research into issues and products as required
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
  • Ability to present ideas in a user-friendly language
  • Highly self-motivated and directed with strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment
  • Experience with problem management Root Cause Analysis (RCA) submission and completion
  • Project/Program Management background is preferred
  • Demonstrable experience of establishing strong working relationships with technical teams, stakeholders and third parties
  • Experience of ITIL processes
  • Ability to understand and explain IT solutions and issues to a non-technical audience is critical 
  • IT understanding should also be sufficient to credibly engage with the teams
  • IT Governance experience
About Udemy
We believe anyone can build the life they imagine through online learning. Today, millions of students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

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This Year

Manager, Enterprise Customer Success - Udemy for Business
Udemy  
saas May 19
ABOUT UDEMY:
Udemy is a global marketplace for learning and teaching online. More than 40 million consumers and several thousand companies around the globe trust Udemy’s technical & soft skills to close the skills gap. Our customers can choose from an extensive portfolio of over 100,000 courses taught by 50,000 expert instructors from over 65 countries. Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities. Our Customer Success Team’s mission is to empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource. We strive to be a partner our customers adore working with. We serve as strategic advisors, provide trusted support and act as the voice of our customers internally. Our customers’ success is the engine that drives Udemy’s success.

ABOUT THE ROLE:
This role is an exciting opportunity for an experienced leader to help shape the future of the Enterprise Customer Success team at Udemy for Business in EMEA. We are looking for a highly strategic, data driven people focused manager who is excited about scaling a team and creating a world class Enterprise Customer Success organisation.  
The Enterprise Customer Success team at Udemy looks after our largest and most strategic clients which include Fortune 100 companies. In the past year, we have expanded internationally,  tripled our ARR and quadrupled our customer base. 
Your team will be responsible for the growth and retention of UFB’s enterprise account base, ensuring customers obtain maximum value and ROI when they partner with Udemy. You will coach and develop the team on senior executive engagement, customer advocacy, land and expand strategy,  long term partnership development and value realisation. This role can be based remotely anywhere in the UK, managing a team across UK and Ireland.

About you:

  • You are a dynamic, tenured Enterprise Customer Success Leader with a proven track record of developing world class customer success teams. 
  • You have a strong track record of building long term, strategic relationships with Enterprise organisations.
  • You have a deep understanding of what Customer Success excellence looks like, both quantitatively and qualitatively.
  • Commercially focused you have experience leading revenue generating teams and are comfortable owning retention and growth targets. 
  • Agile and comfortable leading through change you are excited by the opportunity to develop and grow a team of experienced Enterprise Customer Success Managers in a fast paced environment.  
  • Data driven and analytical you enjoy understanding the details.
  • A skilled communicator and collaborator you are capable of building meaningful internal and external relationships and representing the interests of the Enterprise Customer Success team effectively. 
  • You have a growth mindset and are a learner by nature, you push yourself and your teams to improve and develop.
  • A people focused leader you are capable of inspiring and motivating your teams and provide clarity on vision, purpose, and goals. 
  • You have extensive experience working with large enterprise organisations.
  • You enjoy problem solving and navigate complex scenarios with ease.

We're excited about you because you have:

  • 10+ Years working with Enterprise level organisations in a customer facing capacity ideally at a SaaS or technology company (necessary), experience in professional services advantageous
  • 5+ Years managing and coaching Enterprise Customer Success teams or similar functions
  • Experience implementing enterprise-scale software solutions in large global organisations.
  • Demonstrated success in building and scaling teams.
  • Proven ability to partner with VP-level/C-Suite stakeholders.
  • Proven ability to build long term strategic customer relationships 
  • Full lifecycle account management experience: including onboarding, implementation, product adoption, and expansion.
  • Experience driving growth in large enterprise organisations through effective sales partnership, revenue diversification and customer value delivery
  • Track record of achieving retention and growth revenue targets
  • Experience developing and managing the customer lifecycle, customer segmentation and developing and implementing customer success playbooks
  • Skilled coach capable of developing high performing teams 
  • L&D/ HR Tech experience an  advantage
  • Knowledge of / experience with platforms such SFDC, Gainsight and Looker,  would be advantageous

Here is what you will be doing:

  • Working with the Head of Customer Success EMEA  you will lead the design, communication and execution of our global Enterprise Customer Success Strategy driving long term partnership development, expansion opportunities and excellence in execution
  • Lead a team of diverse Enterprise Customer Success Managers with responsibility for achieving quarterly and annual  retention, expansion, engagement and advocacy goals
  • Collaborate closely with key internal stakeholders including Sales, Product, Marketing, Content, Project Management and Support ensuring inter-departmental alignment with customer expectations.
  • Work closely with sales management to align on strategies for alignment and growth and expansion.
  • Hire, retain, and develop a high-potential team of Customer Success Managers, fostering a culture of curiosity, collaboration, excellence, and continuous learning.
  • Optimise the enterprise customer lifecycle, existing playbooks, processes and procedures and develop new approaches, enabling the team and our customers to reach their goals and objectives. 
  • Build strong executive relationships and act as a strategic thought partner with customers 
  • Own the retention & expansion goals and revenue forecasting for the EMEA Enterprise team
  • Deliver authentic,  transformational leadership so that the team is highly motivated and engaged
  • Develop and implement strategies to enable the team to effectively  monitor, manage and mitigate risk in our Enterprise business
#LI-LM1

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

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LATAM/Software Reseller Channel Partner Manager
Udemy  
manager ops Apr 27
Udemy for Business is looking to hire an experienced LATAM and software reseller manager who is proactive, achievement oriented and has a “can do” attitude.  This is a fantastic role for someone who wants to build the foundation for a reseller program at a fast growing and thriving company. The Channel Partner Manager will be responsible for setting our strategy and managing reseller relationships in LATAM, in addition to software reseller partners (SoftwareOne and SHI). This team member will report to the Director of Business Development.

This role will be based in San Francisco, Mexico, or Brazil.

Here’s what you’ll be doing:

  • Establish a comprehensive strategy and plan to arm our partners with the right tools and training they need to be successful.  
  • Centralize support and resources for the designated regions by updating and improving processes for partner qualification, recruitment, contracting, and Salesforce management. 
  • In charge of onboarding, ongoing enablement and training with support from the Sales Enablement team.  
  • Responsible for working with Product Marketing to localize customer communications such as marketing flyers, sales narrative, email templates, and social media posts.
  • Set up the rules of engagement for resellers and our UFB sales team to follow in order to minimize and manage channel conflict. 
  • Own the deal registration process to approve or reject leads to ensure we are tracking partner sourced opportunities. 
  • Meet on a weekly or bi-weekly basis with each partner providing coaching, training and other support as needed. 
  • Host QBRs with partners and LATAM Regional Sales Leader to review pipeline and progress against revenue targets.
  • Ultimately this manager will be responsible for holding our resellers accountable for results.
  • Meet regularly with our LATAM Regional Sales Leader to qualify and roll out new partnerships, enable current partners, in addition to addressing challenges together as they arise. 
  • Work closely with our Salesforce management team and Partner Ops Manager to create more efficiencies in SFDC related to how we manage and track our channel deals. 
  • Responsible for updating our partner marketing resource center.
  • The manager will travel as needed to train our partners, attend meetings, and co-host events.

We’re excited about you because you have:

  • 3-5 years of experience in channel partner management. 
  • Proven success and consistently achieved and exceeded channel revenue goals.
  • Industry and international experience preferred.
  • Fluency in English and Spanish required and Brazilian Portuguese preferred.
  • Location: San Francisco office.
#LI-NF

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Enterprise Customer Success Manager
Udemy  
manager saas Apr 18
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Who we are looking for
We are looking for a Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.
 
Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.
 
Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative
 
How We Do It
Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adapt our product (Udemy for Business) and in turn, ensure they meet their business goals.
 
We love people! We build relationships with everyone across our customers. We look to build learning champions across an organisation and ensure the outcomes executives expect are delivered. We look forward to the time when we are able to get onsite with our customers again. For now, it’s with zoom and other technology-based mediums. 
 
Our APAC team is close and loves to collaborate. We put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.
 
We are revenue-driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. Everyone in Customer Success has a bias for action. 
 
We like going deep and wide. We aren’t yes people, order takers, or ticket triggers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers deliver their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

You have

  • 3+ years of B2B SaaS customer success, account management, consulting and/or sales experience
  • Experience delivering a revenue or renewal target and working with mid-market and enterprise-level accounts across APAC
  • Experience in Salesforce and or Gainsight desirable
  • Experience working with HR/L&D customers would be a plus, but not required
  • Willingness to travel across the region will be expected once we understand what that means for everyone under the laws and rules we live under. Our team's health is our first priority. 

You will

  • Proactively owning and managing the success of 20-30 Udemy for Business (UFB) customers across the Asia Pacific region.
  • Developing individual success plans to ensure UFB adoption, expansion and loyalty for each of your customers
  • Consulting with customers on their internal learning and development strategy, and influence leaders to drive change across their organization
  • Creating and implementing engagement strategies to generate awareness and drive usage of Udemy for Business to help customers meet their business objectives
  • Building and maintaining executive-level relationships through our role as trusted advisors
  • Renewing customer contracts and, working in lockstep with sales to develop account expansion strategies to hit upsell targets
  • Implementing and training new customers. Be the onboarding project manager for each customer and partner with our Solutions Engineers on technical requirements.
  • Working with product management to surface customer requests and help translate customer feedback into product requirements
  • Identifying and introducing customers fit for case studies and media opportunities to our Marketing team Own the creation of internal and customer-facing processes, programs and materials to improve the quality and efficiency of our department
The team
You will be reporting to Marlon Herft. Marlon is a well-tenured executive in achieving Customer Success and Sales growth across the APAC region including India, South East Asia, Japan and Australia. Marlon brings high energy, strategic and customer mindset, always aligned to the values of the organisation. He is a  transparent leader and works to enable both customer and company success. It’s important to him to work with an organisation that prides itself on making a difference by providing a positive impact on its customers.
 
 
The benefits
Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Commercial Customer Success Manager, Remote, Mumbai
Udemy  
manager saas Apr 18
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Who we are looking for
We are looking for a Commercial Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention. Ideally, we are looking for a candidate who is based in Mumbai.
 
Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.
 
Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative
 
How We Do It
Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adapt our product (Udemy for Business) and in turn, ensure they meet their business goals.
 
We love people! We build relationships with everyone across our customers. We look to build learning champions across an organisation and ensure the outcomes executives expect are delivered. We look forward to the time when we are able to get onsite with our customers again. For now, it’s with zoom and other technology-based mediums. 
 
Our APAC team is close and loves to collaborate. We put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.
 
We are revenue-driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. Everyone in Customer Success has a bias for action. 
 
We like going deep and wide. We aren’t yes people, order takers, or ticket triggers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers deliver their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

You have

  • 3+ years of B2B SaaS customer success, account management, consulting and/or sales experience
  • Experience delivering a revenue or renewal target and working with mid-market and enterprise-level accounts across APAC
  • Experience in Salesforce and or Gainsight desirable
  • Experience working with HR/L&D customers would be a plus, but not required
  • Willingness to travel across the region will be expected once we understand what that means for everyone under the laws and rules we live under. Our team's health is our first priority. 

You will

  • Proactively owning and managing the success of 20-30 Udemy for Business (UFB) customers across the Asia Pacific region.
  • Developing individual success plans to ensure UFB adoption, expansion and loyalty for each of your customers
  • Consulting with customers on their internal learning and development strategy, and influence leaders to drive change across their organization
  • Creating and implementing engagement strategies to generate awareness and drive usage of Udemy for Business to help customers meet their business objectives
  • Building and maintaining executive-level relationships through our role as trusted advisors
  • Renewing customer contracts and, working in lockstep with sales to develop account expansion strategies to hit upsell targets
  • Implementing and training new customers. Be the onboarding project manager for each customer and partner with our Solutions Engineers on technical requirements.
  • Working with product management to surface customer requests and help translate customer feedback into product requirements
  • Identifying and introducing customers fit for case studies and media opportunities to our Marketing team Own the creation of internal and customer-facing processes, programs and materials to improve the quality and efficiency of our department
The team
You will be reporting to Marlon Herft. Marlon is a well-tenured executive in achieving Customer Success and Sales growth across APAC in the region including India, South East Asia, Japan and Australia. Marlon brings high energy, strategic and customer mindset, always aligned to the values of the organisation. He is a  transparent leader and works to enable both customer and company success. It’s important to him to work with an organisation that prides itself on making a difference by providing a positive impact on its customers.

The benefits
Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns.
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
Share this job:
Sr. Renewals Manager, APAC
Udemy  
manager saas finance Mar 22
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.
Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.

Who we are looking for
We are looking for a Sr. Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. This role will partner with our Customer Success and Account Executive team to maintain and grow our account base.
As our flagship Renewals Manager in APAC, you'll proactively manage a portfolio of Commercial and Enterprise client renewals ensuring on-time customer retention and the high dollar over dollar renewal rates as well as establish renewal processes for the region.  This role is a remote, work from home opportunity located in the greater Melbourne area.

You have

  • Demonstrable B2B SaaS Renewals experience of 4+ years working with mid-level to large, Commercial and Enterprise accounts 
  • Experience negotiating with customers across Australia, Asia and India.  
  • Ability to work autonomously and with the flexibility to accommodate the regions you are working across
  • Ability to negotiate terms for complex deals while maintaining great client relationships
  • Superior time management skills; excellent attention to detail
  • Experience managing clients with Salesforce.com, Gainsight a plus
  • Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
  • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

You will

  • Own approximately 50 renewals quarterly for Enterprise and Commercial customers in APAC - India across Asia to ANZ. 
  • Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client.
  • Leverage the renewal event with customers to demonstrate business value, optimize multi-year subscriptions, and expand partnership with our customers.
  • Work with Sales and Customer Success leaders across APAC and at HQ in the United States, proactively reporting on renewal health, customer escalations and recommended course of action.
  • Directly negotiate all renewal terms with client procurement teams.
  • Maintain a 4-month rolling forecast and track all renewal activity in Salesforce
  • Prepare proposals, including renewal rate calculations, and contract preparation.
  • Work closely with Finance and Legal teams to ensure all contracts are accurate.
  • Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy

What success looks like

  • In the first month you will:
  • Complete structured new-hire onboarding.
  • Discuss, and establish, definitions for success within your role with your manager.
  • Meet, and gain alignment, with account team members (Sales & CS) to begin account strategy, and planning, discussions.
  • Construct and deliver initial, preliminary, rolling 90-day forecast.
  • Commence outreach to customer base 120+ days in advance of renewal.

  • In the first six months you will:
  • Confidently own the escalation process for at-risk accounts.
  • Leverage learned best practices to ensure on-time renewals.
  • Maintain forecast for renewal territory in the quarter, and for the quarter(s) ahead.
  • Participate in customer meetings and executive-level business reviews.
  • Articulate the value of Udemy's solution to drive renewals to successful closure and to help solidify expansion opportunities.
  • Become proficient in proposal and document generation processes.

The team
This role reports to our Global Head of Renewals, Mandi King who is based in the Denver Colorado office and dotted-lines into our Head of Customer Success in APAC. Mandi King is a leader at Udemy for Business, an online learning platform for professionals. With over a decade of sales and management experience, she specializes in recurring revenue growth by consulting global customers and internal stakeholders. As a lifelong learner, Mandi has made it her mission to excel while also coaching others, particularly in non-traditional career pathing. Mandi is committed to building a more diverse and equitable workplace, as a mother and woman of colour in the technology space.

 
The benefits
Vacation and time off four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; diversity and inclusion program; company outings
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Customer Success Manager, LATAM
Udemy  
manager saas api Mar 17
Our Enterprise Customer Success Managers (CSMs) are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business), to grow our footprint in the accounts, and in turn, ensure they meet their business goals. The LATAM CSM will also be responsible for partnering with our LATAM Sales team to help us grow our footprint in the account and become the dominant learning provider in the region.

We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.

We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.

We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. In this role, we are also looking to increase our value in each account by expanding our license base significantly.  Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here's what you'll be doing:

  • Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers
  • Working closely with LATAM Sales Management to ensure our messaging and tools are optimized for the region.
  • Identify opportunities to grow the account, focusing on running expansion “plays” defined to uncover additional opportunities for Udemy usage
  • Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty
  • Be an expert on the UFB Platform, with a deep understanding of our technology and content
  • Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
  • Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB
  • Build and maintain trusted advisor relationships at the executive level
  • Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets
  • Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
  • Surface customer requests and help translate customer feedback into product requirements
  • Partner with marketing to develop customers for case studies and media opportunities
  • Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success department

We're excited about you because you have:

  • 5-8 years of B2B SaaS customer success, account management or consulting experience working with large, enterprise-level accounts with a focus on growth
  • Experience working in the LATAM market to serve client needs
  • Experience working with HR/L&D customers would be a plus, but not required
Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

Our Customer Success Core Values

Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Enterprise Customer Success Manager
Udemy  
manager saas api Mar 15
ABOUT UDEMY:
Udemy is a global marketplace for learning and teaching online. More than 60 million consumers and several thousand companies around the globe trust Udemy’s technical & soft skills to close the skills gap. Our customers can choose from an extensive portfolio of 150,000 courses taught by 57,000 expert instructors from over 65 countries.
Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities. 

We are a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. Our EMEA business is growing fast and we are looking for an Enterprise Customer Success Manager to join our fantastic business, based remotely within the UK.

Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.

We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.

We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.

We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here's what you'll be doing:

  • Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers
  • Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on the UFB Platform, with a deep understanding of our technology and content
  • Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
  • Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB
  • Build and maintain trusted advisor relationships at the executive level
  • Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets
  • Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
  • Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
  • Partner with marketing to develop customers for case studies and media opportunities
  • Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success department

We're excited about you because you have:

  • BA or BS degree
  • 5-8 years of B2B SaaS customer success, account management or consulting experience working with large, enterprise-level accounts (> $100k ACV)
  • Experience working with HR/L&D customers would be a plus, but not required
#LI-LM1

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Monitoring and Observability Senior Staff Engineer
Udemy  
senior python linux testing Mar 02
As we continue to grow our engineering organisation at Udemy, we are looking to put more focus into monitoring and observability. We are looking for an experienced engineer to join our new team dedicated to this function.This team will lead initiatives to create a consistent level of monitoring and observability across all of Udemy engineering, and enable our push to microservices.

You understand that complex systems aren’t always easy to measure and monitor but want to do it anyway. You know how to monitor systems from one end to another in a microservices architecture, and how critical tracing is. You understand that the user experience should influence how we measure things. You’re into Linux and are not afraid to dig deep when troubleshooting application, system and network problems. You have experience with monitoring and APM systems like Datadog, New Relic and Honeycomb. 
You have excellent English and are a great communicator.

We don't really care about your level of formal education, mathematical skill and so on. We want to see that you have relevant experience, that you are monitoring obsessed, that you like automating away repetitive work, that you have good attention to detail, an aptitude for learning new skills and that you have empathy for your fellow engineers.

Responsibilities:

  • Help find weak points within our applications by improving our observability.
  • Standardising the use of SLIs + SLOs across engineering.
  • Administering tools like Datadog and Sentry and maximising their impact within our organisation.
  • Take the learnings from our Blameless Incidents Reports and adapt our M&O to improve the maturity and resilience of our systems.
  • We’ll be involved in load testing and planning for our major site events, e.g, Black Friday.

Us:

  • We use Datadog and Sentry as our primary monitoring tools. Most of our Monolith and automation is written in Python, with Ansible building images and managing live hosts, and Terraform managing infrastructure. We are increasingly shipping Kotlin and Python microservices. We use automated testing and continuously deliver most of our infrastructure changes. 
  • Empathy is one of our most valued skills and we are always trying to maximise developer happiness and productivity, while developing automation and processes to minimise any bad surprises.

Location and Hours

  • Our team is distributed between Dublin, Ireland and Istanbul, Turkey. Our Istanbul office is new, and growing rapidly, and we'd like you to join us there.
  • Our technical offices are in the following locations and you’ll be interacting with them every day. Dublin, Ireland - Istanbul,Turkey - Ankara, Turkey - Austin, Texas, San Francisco, California USA
  • Our working hours are typically 1000-1800. Maintaining a good work-life balance is important to us at Udemy, so this varies by person.
  • The position will be 100% work from home until it is safe for us to return to our offices.
About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
Share this job:
Monitoring and Observability Principal Engineer
Udemy  
python linux testing Mar 02
As we continue to grow our engineering organisation at Udemy, we are looking to put more focus into monitoring and observability. We are looking for an experienced engineer to take a leading technical role in a new team dedicated to this function. This team will lead initiatives to create a consistent level of monitoring and observability across all of Udemy engineering, and enable our push to microservices.

You understand that complex systems aren’t always easy to measure and monitor but want to do it anyway. You know how to monitor systems from one end to another in a microservices architecture, and how critical tracing is. You understand that the user experience should influence how we measure things. You’re into Linux and are not afraid to dig deep when troubleshooting application, system and network problems. You have extensive experience with monitoring and APM systems like Datadog, New Relic and Honeycomb. 

You have excellent English and are a great communicator.
We don't really care about your level of formal education, mathematical skill and so on. We want to see that you have relevant experience, that you are monitoring obsessed, that you like automating away repetitive work, that you have good attention to detail, an aptitude for learning new skills and that you have empathy for your fellow engineers.

Responsibilities:

  • Help find weak points within our applications by improving our observability.
  • Standardising the use of SLIs + SLOs across engineering.
  • Administering tools like Datadog and Sentry and maximising their impact within our organisation.
  • Take the learnings from our Blameless Incidents Reports and adapt our M&O to improve the maturity and resilience of our systems.
  • We’ll be involved in load testing and planning for our major site events, e.g, Black Friday.

Us:

  • We use Datadog and Sentry as our primary monitoring tools. Most of our Monolith and automation is written in Python, with Ansible building images and managing live hosts, and Terraform managing infrastructure. We are increasingly shipping Kotlin and Python microservices. We use automated testing and continuously deliver most of our infrastructure changes. 
  • Empathy is one of our most valued skills and we are always trying to maximise developer happiness and productivity, while developing automation and processes to minimise any bad surprises.

Location and Hours:

  • Our team is distributed between Dublin, Ireland and Istanbul, Turkey. Our Istanbul office is new, and growing rapidly, and we'd like you to join us there.
  • Our technical offices are in the following locations and you’ll be interacting with them every day. Dublin, Ireland - Istanbul,Turkey - Ankara, Turkey - Austin, Texas, San Francisco, California USA
  • Our working hours are typically 1000-1800. Maintaining a good work-life balance is important to us at Udemy, so this varies by person.
  • The position will be 100% work from home until it is safe for us to return to our offices.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
Share this job:
Sales Development Representative, Delhi
Udemy  
frontend Feb 25
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.

Who we are looking for
The Sales Development role is a critical front-end sales position where you will be dealing with all Udemy for Business inbound inquiries. SDRs will work with Account Executives to produce an opportunity for pipeline and qualified meetings. In this role will learn skills that will become the foundation of your sales career. This role will be located in Delhi, India and be remote until we return to the office in Gurugram. 

You have

  • High-energy, a team player mentality, and self-motivated
  • Excellent written and verbal communication skills
  • Outstanding organizational and time-management skills
  • College degree or Relevant experience

You will

  • Handle inbound inquiries of Udemy for Business
  • Understand and convey the Udemy for Business mission, value proposition, and product
  • Become a brand ambassador by getting to know and love the Udemy for Business product and story
  • Experiment with new and creative prospecting strategies
  • Continually improve sales skills to attain quota and grow as a sales professional
The team
You will be reporting to Wendy Hamson. Wendy doesn’t want to sell anyone, anything. Her passion is to share ideas, knowledge and insights that solve problems and prepare organisations & employees with what comes next. She is proud to support a team of highly motivated and engaged professionals, focused on delivering true value to Udemy customers. She provides a supportive, open and fun environment where trust is at the core. Respect, humility & authenticity will go a long way in this team. If you’re looking for high-speed professional growth and a lot of laughter, this team is for you. 

The benefits

Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; a wellness program; and fitness subsidies

Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
Share this job:
Paid Search Operations Manager, Delhi
Udemy  
manager Feb 21
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Who we are looking for
As a member of Udemy’s paid search marketing team, you’ll be at the forefront of Udemy’s global customer acquisition efforts, contributing to Udemy’s mission of improving lives through learning by reaching and inspiring potential new students to learn through our platform. The Paid Acquisition team develops and executes against data-driven marketing strategies to deliver growth and efficiency at scale for Udemy.  A Paid Search Marketing Operations Manager responsible for managing all the paid search and display channel’s operations globally. You will be part of the day-to-day management of our paid search channel operations, working on the campaign and ads creation process, auditing the accounts, helping the channel strategy team to build experiments, performance improvements/tracking and reporting in order to improve overall channel efficiency. 

You are an avid learner, curious and with strong analytical skills, comfortable navigating through large amounts of data to come up with insights that can help explain channel performance and drive improvements. You have a strong interest in the digital marketing space, specifically performance marketing. You are organized and comfortable managing timelines and deliverables for multiple projects at a time. You enjoy working cross-functionally, multi-cultural & geo-dispersed teams and have strong communication skills. You are highly proactive, results obsessed with strong attention to detail and are constantly looking for ways to improve how things work. You are technically-savvy, with a strong interest in understanding the fundamentals of how the data and tools that we use to run the paid search channel work. In the long run, you will have an opportunity to manage and build a team of 2 paid search marketing analysts. 

You have

  • First and foremost, an ownership mindset
  • Bachelor’s degree or equivalent
  • 5-6 years of work experience in performance marketing, mainly in SEM & Display channels. Experience managing large paid search accounts is a plus. 
  • 1+ years of experience managing a small team of performance marketing analysts.
  • Experience managing Paid Search campaigns with the e-commerce mindset while maximizing KPIs such as profit and new user revenue
  • Experience using Google Ads & Bing Ads Editor
  • Google Ads certified
  • Experience with analysis using data analytics tools like Excel//Looker/Chartio
  • Experience with SQL or high motivation and desire to learn 
  • Comprehensive understanding of digital marketing and the latest Paid Search & Display channels trends 
  • Excellent quantitative, analytical and creative problem-solving skills
  • Self-motivated, well organized and with strong attention to detail
  • Strong communication skills and an outstanding capacity for cross-functional and cross-organizational collaboration
  • Comfortable working in a fast-paced and dynamic working environment with multi-cultural & geo-dispersed teams
  • A passion for online learning, and a desire to create opportunities that will change lives through teaching and learning globally

You will

  • Successfully apply paid search strategy and support the global paid search strategy team to manage existing channels (Google Ads, Bing, Display and Mobile)
  • Manage the paid search and display channel’s campaign operation process including, but not limited to, campaign and ads creation and experiment setup.
  • Responsible for auditing the accounts & finding the opportunities.
  • Responsible for the QA process of the new campaign & ads launch.
  • Help the team to restructure the non-English speaking market accounts to increase efficiency.
  • Monitor search trends and develop actionable insights to the global paid search strategy team for optimization & experimentation.
  • Support ongoing landing page and ad copy experimentation and testing
  • Track, report and present campaign performance and channel insights to internal stakeholders.
  • Collaborate with the rest of the paid acquisition channels to identify and implement cross-channel initiatives.
  • Utilize a variety of third-party tools including, but not limited to, Search Console, Google Analytics, Google Trends and Google Ads to understand performance and draw insight to be used for future campaign optimization.
  • Stay up-to-date with best practices in paid search and digital marketing landscape.
What success looks like
In the first month, your main goal will be meeting with the key stakeholders in the Marketing, BI and DS teams, understanding the channel dynamics & structure, the tools that we use on a daily basis in the paid search team and our company values & always learning culture.  We’ll quickly get you up to speed on the paid search & display channel and you will start building a process between the paid search strategy and paid search operations team. At the end of your first month, you will be asked to kick off your first project at Udemy.

In the next few months, you will start building a process for auditing & QA the paid search and display channel accounts. In Q2 2021, you will be helping the paid search team to get ready for the big promotion period. (making the new campaigns & ads ready) Once you get up to speed, you will be asked to develop actionable insights to the global paid search strategy team in order to maximize the new user revenue. This will be required to get familiar with the data analysis tool such as Looker & Chartio. Lastly, creative excellence is for the team and you will start taking responsibility on the ad copy & landing page experiment building.
 
 
The team
You will be on the Global Demand Generation team, reporting to Celal Cevik, the Manager of Global Paid Search Marketing at Udemy. Celal is a data-driven, growth-focused Marketing Manager with 9+ years of diverse marketing experience. Celal has both startup and public company experience in highly competitive tech, telco, and consumer packaged goods industries focusing on performance marketing, growth marketing strategy and product marketing management.  
 
The benefits
Vacation and time off four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; diversity and inclusion program; company outings
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Sales Enablement Consultant, APAC
Udemy  
cs Feb 18
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.



Who we are looking for

  • We are looking for a Sales & Customer Success Enablement professional to join our team and support our Udemy for Business (UFB) sales and customer success teams in APAC

Here's What You'll Be Doing:

  • Key partner to the APAC leadership team and establish a trusted partnership in developing their Sales and CS teams
  • Responsible for delivery of classroom and virtual  Sales Learning & Coaching programs 
  • Responsible for supporting new AEs and CSMs by running regional onboarding and providing new hire coaching 
  • Work with a diverse group of stakeholders, managing multiple deadlines and competing priorities. 
  • Collaborate with our Global Enablement team to leverage existing programs and pivot where necessary for the needs of your stakeholders. Building dynamic, consumable content that delivers: Just in time, just right and just enough learning content in both live and virtual environments.  
  • Facilitate, experiential learning experiences and provide 1:1 and 1:Many Coaching initiatives  in order to scale our Enablement programs 
  • Establish a network of sponsors so that every enablement initiative has support & participation from the business in its planning, development, sign off, and release
  • Passionate about measuring the impact of Enablement programs 

We're Excited About You Because You Have:

  • 5+ years Experience in Enablement and or Coaching Role
  • 5+ years experience in a Sales or CS quota-carrying role 
  • Ability to work independently in an extremely fast-paced environment where every day is different.  
  • You thrive in the unknown and are extremely agile and willing to be flexible, juggling multiple often conflicting priorities.   
  • Passionate about modern approaches to learning.  Experience with Microlearning, personalised learning journeys, learning reinforcement and gamification a major plus
  • Ability to travel in APAC up to 2 weeks per quarter (once we can consume travelling)
What success looks like
In the first month, you will attend our current onboarding program.  Meet and spend time with the APAC Leadership team and start to identify their main priorities.  Learn all about Udemy and our customers. 
In Month two you will focus on the role ready aspect of the internal customers we support; bus development, AEs, CSMs and Managers. 
In Month three you will being to execute in your role, providing onboarding and coaching for APAC hires, rolling out global initiatives locally, coaching in region.  
 
The team 
You will report to Fiona NicChoiligh Head of International Enablement (based in EMEA).  Our Sales and CS team at Udemy (UFB) is responsible for onboarding our New hires, facilitating ongoing enablement initiatives and ultimately supporting our respective regions and teams to be successful.  
 
 
The benefits
Vacation and time off four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; diversity and inclusion program
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Sales and Solutions Engineer, Singapore
Udemy  
java saas azure api Feb 03
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Who we are looking for
Udemy is seeking a Sales and Solutions Engineer with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern “learning organizations”.  Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world.  You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth), to assisting customers to debug the effects of a corporate web proxy, and supporting our Customer Success team with API-based integration for small and large enterprise customers.  Knowledge of security protocols surrounding the handling of personal data is a big plus.  Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences.  And, as the world so often changes around us, you will need to be comfortable in a fast-paced, growing business. This is a remote work from home position but candidate must be located in Singapore.

The team
The Sales and Solutions Engineering team bring Subject Matter Expertise in diverse Technical and Business areas. SSE team members primarily support the Sales and Customer Success Teams at Udemy for Business teams in pursuit of net-new business, deployments, renewals, and upsells. We also work horizontally with Product Development and Engineering (PDE), Information Security, and Legal in support of product use case definition (i.e., “customers voice”), security framework and responses, and contract negotiations respectively. While the SSE team is broad in their knowledge base, they are laser-focused on Sales and Customer Success revenue targets and customer enablement. We're a talented, but humble group, who are passionate about getting better everyday, and just as passionate about helping others do the same...prepare for whatever comes next! You will be challenged; the work will be hard at times; but you will learn from a world-class SaaS business and help it continue to flourish, and we are certain you will have fun being a member of a vibrant community.

You will be reporting to Rui Calherios, the Manager of the Sales and Solutions team. He is based in San Francisco, California. Rui has Over 16 years leading solution architecture, evaluation, design, and deployment of enterprise systems for global clients.



You have

  • 5-7 years in enterprise Sales Engineering, with Solution Consulting experience in a SaaS organization (EdTech a big plus).
  • Experienced leading pre-sales discovery sessions and product demonstrations for technical and non-technical audiences.
  • Excellent written and verbal communication skills and a track record of successfully overcoming technical and security objections in customer integrations; problem-solving is in your DNA.
  • Technical experience with:
  • Python (Django framework), java, modern JS frameworks (Angular, React)
  • Experience working with microservices.
  • Understanding of data structures and algorithms.
  • Working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS).
  • Experience with popular structured query languages (MySQL, postgres, pl/sql).
  • Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g, SendGrid), DNS (e.g., CloudFlare)  and experience debugging Web applications (e.g., Chrome DevTools).
  • Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2, across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.
  • An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and data privacy regulations (e.g, GDPR).
  • Self-driven, highly motivated, and able to learn quickly in a fast-growing and dynamic environment.
  • Bachelor's degree in Computer Science, or an equivalent degree and experience.

You will

  • Serve as technical subject matter expert for customers, and internal Sales and Customer Success teams on all aspects of the Udemy for Business product, including integration with SaaS applications; e.g., via Web Single Sign-On, API and HRIS/LMS point solutions, analytics via Web Services and other reporting data streams.
  • Author code samples, demos, articles and tutorials for a highly technical audience
  • Experience in blogging, technical documentation, and developer outreach.
  • Create/Manage open source projects as needed for customers and partners with your Sales and Solutions Engineer colleagues.
  • Become a key contributor to Udemy’s community engagement for B2B customers.
  • Implement and document solutions for integrating Udemy for Business with SaaS applications. 
  • As needed, Support Partners and Customers with architecture and deployment of Udemy For Business using Web Service APIs.  
  • Collaborate with the Solutions Engineering and Product teams to improve our integration services.

What success looks like

  • In the first month, you will get up to speed on how the business works via Sales and Customer Success engagements with prospects and customers respectively.  You will onboard as an Engineer as part of the Sales and Solutions Engineer team.

  • In the next few months, you will fully support our pre-sales and post-sales activities initially in partnership with other SSEs, and begin to take ownership of assigned accounts and opportunities. You will be able to demonstrate our Web App to prospects and customers alike, including our integration capabilities via modern Web Services. You will own the best practices and deployment architecture with Enterprise customers, and provide post-sale support in partnership with assigned Customer Success Managers.  You will be able to explain our Data Model, Privacy and Security Framework to prospects and customers, serving as the key Subject Matter Expert to the Sales, Customer Success and Support teams at Udemy for Business. You will contribute to the SSE team’s processes, refining and defining new efficiencies as needed.
The benefits

Vacation and time off four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; casual dress; happy hours; diversity and inclusion program; company outings
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 40 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

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Enterprise Customer Success Manager, Udemy for Business
Udemy  
manager saas api Jan 25
ABOUT UDEMY:
Udemy is a global marketplace for learning and teaching online. More than 60 million consumers and several thousand companies around the globe trust Udemy’s technical & soft skills to close the skills gap. Our customers can choose from an extensive portfolio of 150,000 courses taught by 57,000 expert instructors from over 65 countries.
Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities. 

We are a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. Our EMEA business is growing fast and we are looking for a French speaking Enterprise Customer Success Manager to join our fantastic business, based remotely in EMEA (preferably Ireland, UK or France).

Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals. We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.

We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.

We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here's what you'll be doing:

  • Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers
  • Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on the UFB Platform, with a deep understanding of our technology and content
  • Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
  • Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB
  • Build and maintain trusted advisor relationships at the executive level
  • Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets
  • Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
  • Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
  • Partner with marketing to develop customers for case studies and media opportunities
  • Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success department

We're excited about you because you have:

  • Fluent French speaker
  • Min 5-8 years of B2B SaaS customer success, account management or consulting experience working with large, enterprise-level accounts (> $100k ACV)
  • BA or BS degree
  • Experience working with HR/L&D customers would be a plus, but not required
#LI-LM1

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Enterprise Customer Success Manager, Bangalore
Udemy  
manager Dec 06 2020
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Who we are looking for
Experience (ideally) in ed-tech/online learning. An understanding of enterprise-level organisations and empathy for the challenges they face, and a thirst for helping them solve their problems. This role is located in Bangalore and will support clients in that region.
 
You have
A deep understanding of customer success. Renewal, Upsell adoption and customer advocacy are the foundations you've built your career on. You know the customer journey, and understand the importance of the partnership that is mutually beneficial. 
You’re a trusted advisor that can see the challenge as an opportunity. 
 
You will
Have humility
Be a team player 
Have a bias for action
Have accountability for your customer portfolio and it’s success
Love to learn and enjoy self/personal development
 
What success looks like
In the first month - 
You will have a good understanding of how Udemy for Business functions and how it operates within Udemy at large.

You will be able to demo the product to customers, and you will be able to train new administrators. You will demo to the team at the end of month one!

You will understand what your UFB colleagues do.

You will have knowledge of your customers - company demographics, history with Udemy, current usage and key players.

You will take on day-to-day tasks like setting up new customers, updating SFDC, sending renewal notices, setting customers up in Tapen, and responding to support requests.

You will understand the fundamentals of being an effective Customer Success Manager at Udemy for Business, including how to engage with customers, how to be a strategic partner, how to work with a customer at various parts of the customer journey and how to forecast and execute on renewals and upsells.

You will develop a basic understanding of the HR and L&D buyer.



In the next few months, you will
Present an Executive Business review to your peers
Own your customers and be competent in the use of Udemy’s tech stack
Have a high-level understanding of the Udemy content offering
Have a high-level understanding of the competitive landscape
Be able to accurately forecast your renewals, upsells and mid-cycle upsells.
Have a cadence in place to regularly meet with your cross-functional udemates such as the sale team
Understand, be able to articulate and assist Udemy customers navigate their journey
Be a fully functioning member of the Udemy Customer Success team. 

 
The team
You will be reporting to Marlon Herft. Marlon is a well-tenured APAC executive in achieving growth, customer success and retention. 
Marlon brings high energy, strategic and customer mindset, always aligned to Udemy’s values. He is a  transparent leader, with a team-first approach and a bias for action.  
 
The benefits
Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; a wellness program; and fitness subsidies

Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
Share this job:
Manager, Sales Development Representative team
Udemy  
saas Nov 25 2020
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Who we are looking for
An SDR Manager to join our growing Udemy APAC sales team. This is a remote role for now, but ideally you are located in the Greater Melbourne area.

You Have

  • Bachelor's Degree or equivalent experience required 2+ years of sales management experience
  • Experience with SaaS/subscription-based sales model
  • A high energy and optimistic team-player with strong organisational and time management skills
  • A love for hiring, developing, motivating, and retaining highly valued team members
  • Exceptional skills in lead qualification, prospecting, buying behaviours and overcoming objections
  • Technical aptitude, and the ability to learn new concepts quickly
  • The ability to provide situational coaching and advice and help guide deals to closure
  • Strong leadership experience, with a focus on training, coaching, motivation and career development
  • A great understanding of sales, inbound and outbound lead generation & marketing funnel
  • Strong use of data and SFDC to drive team metrics
  • Experience with SalesLoft and Gong would be a bonus.

You Will

  • Develop, motivate and manage your team to drive qualified pipeline
  • Connect SDRs & ADRs (inbound and outbound reps) to key resources and clear roadblocks, enabling them to achieve and/or exceed their revenue goals
  • Have a good strategy in building a robust outbound sales development team to proactively unlock opportunities.
  • Instill and maintain a quality and integrity based sales process with respect to rep/customer interactions
  • Actively engage attracting and securing top talent for our rapid growth plans
  • Provide ongoing coaching and development of sales best practices
  • Work on development plans with your team members with a view to helping their growth in the Udemy organisation. Lead a sales-driven culture in a high energy, fun, fast-paced environment
  • Prepare and present team forecast to executive management
  • Analyse the various data points available to ensure an efficient flow of leads 
  • Maintain internal partnerships with various business units including Customer Success and Marketing
  • Collaborate with the Sales teams to ensure the required quantity and quality of opportunities are identified 
  • Collaborate with the Sales Operations team & Marketing to ensure the lead flow is working in an efficient manner
  • Collaborate with sales operations to identify technology, strategies, and processes to better achieve goals and uncover new, high-value opportunities
What success looks like
In the first month, you will jump on our Onboarding Learning Path (we eat our own chocolate here!), introducing you to our company values & always learning culture. We’ll quickly get you up to speed on our value proposition & qualification approach whilst introducing you to the APAC team. You will focus on your team and further establish a fun, supportive working relationship. You will also engage with the global Business Development Management Team to understand key expectations, reporting metrics and ‘what good looks like’ here at Udemy. Lastly, you will embrace the total APAC sales team and work cohesively to ensure our customers & prospects have the best experience possible. 

In the next few months, you will support your team with hands-on assistance, establishing a regular coaching cadence and weekly team meetings.  Careful attention to the data will help ensure monthly quotas are achieved and areas for growth are addressed. You will also be growing your team, supporting the Enterprise, Mid-Market and Corporate Account Executives, so be prepared to engage our recruiting team and hire A players to this amazing organization. 
 
The team
You will be reporting to Wendy Hamson. Wendy doesn’t want to sell anyone, anything. Her passion is to share ideas, knowledge and insights that solve problems and prepare organisations & employees with what comes next. She is proud to support a team of highly motivated and engaged professionals, focused on delivering true value to Udemy customers. She provides a supportive, open and fun environment where trust is at the core. Respect, humility & authenticity will go a long way in this team. If you’re looking for high-speed professional growth and a lot of laughter, this team is for you. 
 
 
The benefits
Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence

Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance for full-time employees.

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings

We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
Share this job:
Enterprise Customer Success Manager, Mumbai
Udemy  
manager Nov 17 2020
 
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Who we are looking for
Experience (ideally) in ed-tech/online learning. An understanding of enterprise-level organisations and empathy for the challenges they face, and a thirst for helping them solve their problems. 

You have

  • A deep understanding of customer success. Renewal, Upsell adoption and customer advocacy are the foundations you've built your career on. You know the customer journey, and understand the importance of the partnership that is mutually beneficial. 
  • You’re a trusted advisor that can see the challenge as an opportunity.

You will

  • Have humility
  • Be a team player 
  • Have a bias for action
  • Have accountability for your customer portfolio and it’s success
  • Love to learn and enjoy self/personal development
What success looks like:
In the first month, you will
Have a good understanding of how Udemy for Business functions and how it operates within Udemy at large.
Be able to demo the product to customers, and you will be able to train new administrators. You will demo to the team at the end of month one!
Understand what your UFB colleagues do.
Have knowledge of your customers - company demographics, history with Udemy, current usage and key players.
Take on day-to-day tasks like setting up new customers, updating SFDC, sending renewal notices, setting customers up in Tapen, and responding to support requests.
You will understand the fundamentals of being an effective Customer Success Manager at Udemy for Business, including how to engage with customers, how to be a strategic partner, how to work with a customer at various parts of the customer journey and how to forecast and execute on renewals and upsells.
You will develop a basic understanding of the HR and L&D buyer.
In the next few months, you will
Present an Executive Business review to your peers
Own your customers and be competent in the use of Udemy’s tech stack
Have a high-level understanding of the Udemy content offering
Have a high-level understanding of the competitive landscape
Be able to accurately forecast your renewals, upsells and mid-cycle upsells.
Have a cadence in place to regularly meet with your cross-functional udemates such as the sale team
Understand, be able to articulate and assist Udemy customers navigate their journey
Be a fully functioning member of the Udemy Customer Success team. 

 
The team
You will be reporting to Marlon Herft. Marlon is a well-tenured APAC executive in achieving growth, customer success and retention. 
Marlon brings high energy, strategic and customer mindset, always aligned to Udemy’s values. He is a  transparent leader, with a team-first approach and a bias for action.  He is based in Melbourne, Australia.
 
The benefits
Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities and fantastic people
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
Share this job:
Senior Manager / Director, IT
Udemy  
senior manager executive Nov 09 2020
Sr Manager/Director Global IT Support

We are looking for an experienced IT leader to oversee the Udemy’s Global IT support function.  This leader will have experience managing a multi-site and ideally global IT support team with a focus on driving employee productivity and customer satisfaction.

This leader will also have experience building strong relationships with key business stakeholders and building alignment between business roadmaps and IT roadmaps.
This person will have a strong set of people management skills with experience leading and inspiring a team of IT support professionals. 

Here's what you'll be doing:

  • Hire, develop, coach and manage the daily activities of the global IT support team
  • Handle escalations related to IT support
  • Support key initiatives such as Employee Onboarding, Asset Management, and Remote Working
  • Support the IT support team including ensuring that requests are being assigned, responded to, and resolved in a timely manner based on established SLAs
  • Proactively ensure that the helpdesk is appropriately staffed at all times, especially during holidays and long weekends
  • Develop and maintain service level agreements (SLAs) for IT support
  • Develop standard operating procedures (SOPs) for IT support team members.
  • Develop, track and report on metrics to measure user experience with IT
  • Identify trends in the helpdesk requests and proactively initiate mitigating actions
  • Review helpdesk case notes and resolutions to ensure tickets are being worked as expected and proper documentation is maintained at all times
  • Design, implement and maintain helpdesk system configuration to meet the needs of our end users, IT team members and the credit union management
  • Analyze the activities and recommend ways to improve the performance of the IT Support team
  • Develop and maintain IT systems inventory
  • Assist with hardware, software and service purchases and maintenance renewals
  • Stay informed on the developments in the technologies we use
  • Make recommendations on how the new developments can improve our processes.
  • Assist the department with budgeting, IT policy development and maintenance, vendor mgmt. activities, external audits and exams

We're excited about you because you'll have:

  • 10 years of experience in IT support or equivalent technology support roles
  • 5 years experience leading IT support teams, providing hands-on technical support, configuring and managing IT support ticketing systems and managing IT support related escalations
  • Bachelor’s degree
  • 3+ years of management experience in an IT environment.
  • 5 + years of help desk management
  • Sound working knowledge of IT operations, systems, and developments.
  • Excellent communication and interpersonal skills.
  • Strong leadership and project management skills.
  • Strong analytical and problem-solving skills.

#LI-EB1

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

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Enterprise Account Executive, Government
Udemy  
executive Nov 08 2020
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Who we are looking for
We are looking for an experienced Enterprise Account Executive to help us grow the government vertical. This is a remote role, based in Canberra, Melbourne or Sydney.

You have

  • A minimum of 5+ years of closing experience with on-target, government sales experience (SaaS experience preferred) or equivalent
  • A motivated, over-achieving “hunter and closer” mindset. Someone who flourishes in a fast-paced, dynamic environment.
  • A proven track record of selling licenses/products/subscriptions which address the issues and challenges facing government institutions.
  • A strong knowledge of the government market, procurement process and dynamics
  • Experience  negotiating business terms with key government decision-makers, senior management and critical executives
  • Ability to work in a rapidly expanding and changing environment
  • Teamwork and good communication skills
  • Tell us if you have previous experience working in the government, we are interested to hear more.

You will

  • Be prospecting, developing, and closing new Udemy for Business platform customers in the Federal and State Government sector across Australia and New Zealand.
  • Develop and execute on account plans to deliver on revenue goals.
  • Create and deliver sales forecasts, updates and share best practices with the rest of Sales.
  • Sell the Udemy for Business vision to Government agencies.
  • Coordinate and work cross-functionally with Udemy for Business team (Marketing, Product, Customer Success, key executives) to ensure customer satisfaction and retention

The team
You will be reporting to Jeremy Stewardson, Director, Enterprise Sales - APAC at Udemy. Jez as we know him spent his early career in the arts, first as a performer, then production manager, and ultimately general manager of one of Australia's most innovative theatrical engineering firms. In his early thirties, he bought a suit and started applying his entrepreneurial and commercial skills as a sales professional in the learning technology industry. Today, he has over 15 years of experience helping organisations to select and implement online learning and HCM systems.

The benefits
Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; a wellness program; and fitness subsidies

Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings
 
We believe that diversity is critical to our success. We will not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
Share this job:
Mid Market Account Executive, Delhi
Udemy  
executive saas Nov 08 2020
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Who we are looking for
We are looking for an experienced Mid Market Account Executive to help us grow Udemy for Business in India. This is a remote role, based in Delhi.

You have
A minimum of 5+ years of closing experience with on-target, mid-market SaaS sales experience or equivalent
A motivated, over-achieving “hunter and closer” mindset. Someone who flourishes in a fast-paced, dynamic environment.
A proven track record of selling licenses/products/subscriptions that address the issues and challenges of mid-market industries.
Experience  negotiating business terms with key mid-market decision-makers, senior management and critical executives
Ability to work in a rapidly expanding and changing environment
Teamwork and good communication skills
 
You will
Be prospecting, developing, and closing new Udemy for Business platform customers in the mid-market sector across India (key markets include).
Develop and execute on account plans to deliver on revenue goals
Create and deliver sales forecasts, updates and share best practices with the rest of Sales
Sell the Udemy for Business vision to mid-market institutions.
Coordinate and work cross-functionally with the Udemy for Business team (Marketing, Product, Customer Success, key executives) to ensure customer satisfaction and retention
 
What success looks like
In the first month, you will assimilate learning from various sources on your territory, role, company, product, best practices and get to know the team. You will work with your manager to prepare a personal plan for success in year 1.
In the next few months, you will focus on building a pipeline for the next 2 quarters, achieve your first quarterly goal, make progress towards making UFB the e-learning provider of choice in your territory by the end of year 1.

The team
You will be reporting to Vinay Pradhan, Director of Sales for India and South Asia at Udemy. Vinay is an experienced Country Manager with a demonstrated history of working in the e-learning industry. Vinay is known in the industry as a thought leader and e-learning evangelist. He is skilled in operations management, business relationship management, business development, marketing strategy, and training. He is a strong sales professional with an MBA in Marketing from the University of Pune. He firmly believes that Sales Success is a team game and always trusts his team to give their best to everything they do. Vinay is an ardent traveller, foodie and is presently learning to play the saxophone. 
The benefits
Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; a wellness program; and fitness subsidies

Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Strategic Enterprise Account Executive, Bangalore
Udemy  
executive Nov 08 2020
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.
Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.

Who we are looking for
We are looking for an experienced Strategic Enterprise Account Executive to help us grow the Udemy for Business in India. This is a remote role and can be based in Bangalore.

You have
A minimum of 5+ years of closing experience with on-target, B2B sales experience (SaaS experience preferred) or equivalent
A motivated, over-achieving “hunter and closer” mindset. Someone who flourishes in a fast-paced, dynamic environment.
A proven track record of selling licenses/products/subscriptions that address the issues and challenges facing higher education institutions, faculty, staff, students and alumni
Strong knowledge of the higher education market, procurement process and dynamics
Experience  negotiating business terms with key government decision-makers, senior management and critical executives
Ability to work in a rapidly expanding and changing environment
Teamwork and good communication skills
Tell us if you have previous experience working in the government, we are interested to hear more. 
 
You will
Be prospecting, developing, and closing new Udemy for Business platform customers across India.
Develop and execute on account plans to deliver on revenue goals
Create and deliver sales forecasts, updates and share best practices with the rest of Sales
Coordinate and work cross-functionally with Udemy for Business team (Marketing, Product, Customer Success, key executives) to ensure customer satisfaction and retention
 
What success looks like
In the first month, you will assimilate learning from various sources on your territory, role, company, product, best practices and get to know the team. You will work with your manager to prepare a personal plan for success in year 1.
In the next few months, you will focus on mapping all strategic accounts assigned to you, developing an Account Engagement Plan for top 10 accounts, building a pipeline for the next 2 quarters, achieve your first quarterly goal, make progress towards making UFB the e-learning provider of choice in your territory by the end of year 1.

The team
You will be reporting to Srinivas Gollakota, Enterprise Sales Director for India at Udemy. Srini is a sales professional with over twenty years of sales and enterprise account management Skills. He has a track record of bagging multi-million dollar businesses, and a drive to exceed expectations.

The benefits
Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; a wellness program; and fitness subsidies

Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Enterprise Account Executive, Mumbai
Udemy  
executive saas finance Nov 08 2020
About us
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy. Expert instructors can share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a profound belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighbourhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil) as well as remote offices in Australia.

Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Who we are looking for
We are looking for an experienced Enterprise Account Executive to help us grow the Banking and Finance vertical. This is a remote role, based in Mumbai.

You have
A minimum of 5+ years of closing experience with on-target, banking or finance SaaS sales experience or equivalent
A motivated, over-achieving “hunter and closer” mindset. Someone who flourishes in a fast-paced, dynamic environment.
A proven track record of selling licenses/products/subscriptions that address the issues and challenges of the finance and banking industries.
Strong knowledge of the Indian finance and banking market, procurement process and dynamics
Experience  negotiating business terms with key government decision-makers, senior management and critical executives
Ability to work in a rapidly expanding and changing environment
Teamwork and good communication skills
Tell us if you have previous experience working in the Banking and Finance sector, we are interested to hear more. 
 
You will
Be prospecting, developing, and closing new Udemy for Business platform customers in the banking and finance sector across India.
Develop and execute on account plans to deliver on revenue goals
Create and deliver sales forecasts, updates and share best practices with the rest of Sales
Sell the Udemy for Business vision to banks and financial institutions.
Coordinate and work cross-functionally with the Udemy for Business team (Marketing, Product, Customer Success, key executives) to ensure customer satisfaction and retention
 
What success looks like
In the first month, you will assimilate learning from various sources on your territory, role, company, product, best practices and get to know the team. You will work with your manager to prepare a personal plan for success in year 1.
In the next few months, you will focus on building a pipeline for the next 2 quarters, achieve your first quarterly goal, make progress towards making UFB the e-learning provider of choice in your territory by the end of year 1.

 
The team
You will be reporting to Vinay Pradhan, Director of Sales for India and South Asia at Udemy. Vinay is an experienced Country Manager with a demonstrated history of working in the e-learning industry. Vinay is known in the industry as a thought leader and e-learning evangelist. He is skilled in operations management, business relationship management, business development, marketing strategy, and training. He is a strong sales professional with an MBA in Marketing from the University of Pune. He firmly believes that Sales Success is a team game and always trusts his team to give their best to everything they do. Vinay is an ardent traveller, foodie and is presently learning to play the saxophone. 
The benefits
Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; a wellness program; and fitness subsidies

Vacation and Time Off Four weeks of paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence.

Financial and Retirement: Super contributions; company equity; performance bonuses; relocation assistance

Professional Development: tuition reimbursement; learning and development stipend; promote from within; shadowing opportunities; access to online courses; lunch and learns

Office Life: flexible work hours; remote work opportunities; commuter benefits program; casual dress; happy hours; snacks; some meals provided; diversity and inclusion program; company outings
 
We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Customer Success Manager, APAC
Udemy  
manager saas Sep 29 2020
ABOUT THE ROLE:
We are looking for a Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.
 
Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.
 
Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative
 
How We Do It
Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.
 
We love people! We build relationships with everyone across our customers. We look to build  learning champions across an organisation and ensure the outcomes executives expect are delivered. We look forward to the time when we are able to get onsite with our customers again. For now it’s with zoom and other technology based mediums. 
 
Our APAC team is close and loves to collaborate. We  put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.
 
We are revenue-driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals. Everyone in Customer Success has a bias for action. 
 
We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers deliver their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here's what you'll be doing:

  • Proactively owning and managing the success of 50-60  Udemy for Business (UFB) customers across the Asia Pacific region.
  • Developing individual success plans to ensure UFB adoption, expansion and loyalty for each of your customers
  • Consulting with customers on their internal learning and development strategy, and influence leaders to drive change across their organization
  • Creating and implementing engagement strategies to generate awareness and drive usage of Udemy for Business to help customers meet their business objectives
  • Building and maintaining executive level relationships through our role as trusted advisors
  • Renewing customer contracts and, working in lockstep with sales to develop account expansion strategies to hit upsell targets
  • Implementing and training new customers. Be the onboarding project manager for each customer, and partner with our Solutions Engineers on technical requirements.
  • Working with product management to surface customer requests and help translate customer feedback into product requirements
  • Identifying and introducing customers fit for case studies and media opportunities to our Marketing team Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of our department

We're excited about you because you have:

  • 3+ years of B2B SaaS customer success, account management, consulting and/or sales experience
  • Experience delivering a revenue or renewal target and working with mid-market and enterprise level accounts across APAC
  • Experience in Salesforce and or Gainsight desirable
  • Experience working with HR/L&D customers would be a plus, but not required
  • Travel across the region will be expected once we understand what that means for everyone under the laws and rules we live under. Our team's health is our first priority. 
#LI-BT1

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Sales Development Representative
Udemy  
frontend Sep 22 2020
ABOUT THE ROLE:
The Sales Development role is a critical front-end sales position where you will be dealing with all Udemy for Business inbound inquiries. SDRs will work with Account Executives to produce opportunity pipeline and qualified meetings. In this role will learn skills that will become the foundation of your sales career.

Here’s what you’ll be doing:

  • Handle inbound inquiries of Udemy for Business
  • Understand and convey the Udemy for Business mission, value proposition, and product
  • Become a brand ambassador by getting to know and love the Udemy for Business product and story
  • Experiment with new and creative prospecting strategies
  • Continually improve sales skills to attain quota and grow as a sales professional

We’re excited about you because you have:

  • High-energy, a team player mentality, and self-motivated
  • Excellent written and verbal communication skills
  • Outstanding organizational and time-management skills
  • College degree or Relevant experience
#LI-BT1

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
Share this job:
Enterprise Account Executive, Higher-Education
Udemy  
executive Sep 14 2020
ABOUT THE ROLE:
Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Come join us! We are looking for an experienced Enterprise Account Executive to help us grow our B2B sales to new heights.  We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.
 
Udemy for Business Enterprise Account Executives are responsible for developing and closing new Udemy for Business sales across a range of public and private organisations, verticals and geos. 
Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Come join us! We are looking for an experienced Enterprise Account Executive to help us grow our B2B sales to new heights.  We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.
 
Udemy for Business Enterprise Account Executives are responsible for developing and closing new Udemy for Business sales across a range of public and private organisations, verticals and geos. 

Here's what you'll be doing:

  • Prospecting, developing, and closing new Udemy for Business platform customers in the Higher Education market across APAC (key markets include Australia, New Zealand, Indonesia, Singapore, Malaysia, Philippines,Vietnam and Hong Kong).
  • Developing and executing on account plans to deliver on revenue goals
  • Creating and delivering sales forecasts, updates and share best practices with the rest of Sales
  • Selling the Udemy for Business vision to University, College and Polytechnic institutions through product demonstrations and target-specific initiatives
  • Coordinating and working with Udemy for Business team (Marketing, Product, Customer Success, key executives) to ensure customer satisfaction and retention
  • Making our customers successful!

We're excited about you because you have:

  • A minimum of 5+ years of closing experience with on-target, Higher Education sales experience (SaaS experience preferred) or equivalent
  • We are looking for a highly motivated, over-achieving “hunter and closer” who flourishes in a fast-paced, dynamic environment.
  • A proven track record of selling licenses/products/subscriptions that address the issues and challenges facing higher education institutions, faculty, staff, students and alumni
  • Strong knowledge of the higher education market, procurement process and dynamics
  • Skilled at negotiating business terms with faculty, senior management and/or key executives
  • Ability to work in a rapidly expanding and changing environment
  • Teamwork and good communication skills a must
About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

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Enterprise Account Executive, Higher-Education
Udemy  
executive Sep 14 2020
ABOUT THE ROLE:
Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Come join us! We are looking for an experienced Enterprise Account Executive to help us grow our B2B sales to new heights.  We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.
 
Udemy for Business Enterprise Account Executives are responsible for developing and closing new Udemy for Business sales across a range of public and private organisations, verticals and geos. 
Udemy for Business is the leading online training solution for high-growth companies, and we’re growing like crazy. We’re helping organisations large and small around the globe to close critical skills gaps, whether it’s the latest technical skills, marketing & sales, HR and compliance training, personal or professional skills. And we’re just getting started.
 
Come join us! We are looking for an experienced Enterprise Account Executive to help us grow our B2B sales to new heights.  We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.
 
Udemy for Business Enterprise Account Executives are responsible for developing and closing new Udemy for Business sales across a range of public and private organisations, verticals and geos. 

Here's what you'll be doing:

  • Prospecting, developing, and closing new Udemy for Business platform customers in the Higher Education market across APAC (key markets include Australia, New Zealand, Indonesia, Singapore, Malaysia, Philippines,Vietnam and Hong Kong).
  • Developing and executing on account plans to deliver on revenue goals
  • Creating and delivering sales forecasts, updates and share best practices with the rest of Sales
  • Selling the Udemy for Business vision to University, College and Polytechnic institutions through product demonstrations and target-specific initiatives
  • Coordinating and working with Udemy for Business team (Marketing, Product, Customer Success, key executives) to ensure customer satisfaction and retention
  • Making our customers successful!

We're excited about you because you have:

  • A minimum of 5+ years of closing experience with on-target, Higher Education sales experience (SaaS experience preferred) or equivalent
  • We are looking for a highly motivated, over-achieving “hunter and closer” who flourishes in a fast-paced, dynamic environment.
  • A proven track record of selling licenses/products/subscriptions that address the issues and challenges facing higher education institutions, faculty, staff, students and alumni
  • Strong knowledge of the higher education market, procurement process and dynamics
  • Skilled at negotiating business terms with faculty, senior management and/or key executives
  • Ability to work in a rapidly expanding and changing environment
  • Teamwork and good communication skills a must
About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 35 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

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Head of Marketing, APAC
Udemy  
cs saas Aug 25 2020
About Udemy for Business
The Udemy for Business Marketing team is responsible for finding, growing, and engaging organizations of all sizes that are in need of a modern, fresh, and engaging learning platform. We own the narrative, messaging, and positioning for Udemy for Business and drive strategic direction for the business. We believe in smart marketing that is clear, compelling, and based on data. 

The problems we're solving are big: the rapidly changing business landscape is forcing people to refresh their skills more frequently. Employees today seek and expect ongoing learning and development from their employers. Fueled by Udemy's unique and powerful content marketplace we are able to deliver on-demand and relevant learning content to organizations to close the skills gap. 

We're growing our team rapidly and building out a best-in-class B2B marketing team. Location of this role is flexible within APAC, however, Melbourne, India or Singapore location is preferred

About The Role
We’re looking for an experienced marketing lead to drive leads, pipeline, and revenue and host events across the APAC region. We've experienced tremendous growth over the last few years and this role will lead our acquisition efforts as we continue to scale the business across APAC.

This role reports into the VP of Demand Generation and will partner closely with the Events Marketing Manager, and Director of Customer Marketing.

About You
The Head of Marketing will be responsible for developing and executing defined regional tactical marketing plans which enable achievement of strategic priorities, pipeline targets, and revenue targets. You have experience in tactical marketing within the APAC region and have delivered proven results from previous demand generation and event marketing programs. You are extremely data-driven, are well-versed in Salesforce and Marketing technology tools,  and will have a proven track record of using data to define growth strategies. 

Here's What You'll Be Doing

  • Develop and execute mid-market and enterprise demand generation and events marketing programs including ABM campaigns, seminars, webinars, tradeshows, roadshows, and other programs to support regional quarterly sales pipeline and revenue goals.
  • Use and localize our library of content (eBooks, guides, webinars, tools, industry reports) to drive pipeline and develop relevant lifecycle campaigns for key regions in APAC.
  • Report on campaign performance so we know exactly what’s working, what’s not, and how we can best hit our goals. You’ll ensure we have detailed insight into all funnel metrics and the ROI across every acquisition channel.
  • Partner with the events marketing team to develop a unique events strategy, including hosted and sponsored events, tailored to the APAC region and tied to sales team and CS team growth goals.
  • Collaborate with PR team to drive brand awareness by creating cohesive event campaigns and mixing sponsorship, speaking, and pre-event activities.
  • Collaborate with the marketing team to create globally integrated campaigns. This includes creating paid search campaigns, social media, content syndication, events, and email campaigns.
  • Develop and re-purpose relevant marketing content in support of the CS and sales team as required by creating new case studies, presentations and such.

We’re Excited About You Because You Have:

  • Fluent level of English, further language skills are a plus
  • 7+ years of B2B marketing experience in the SaaS space in APAC spanning events marketing, demand generation, and Account-based marketing
  • Experience working in or with a high technology sales department or Saas B2B business environment, and have a deep understanding of sales cycles and deal complexity
  • A love of analytics and a proven track record of using data to find and scale profitable acquisition channels. 
  • The ability to take initiative, lead by example and achieve consistent results.
  • Comfortable working with a distributed team across regions
  • Experience with Marketing Technology tools and systems like Marketo, Google Analytics, Salesforce among others.
  • Strong skills in Content Marketing, Analytics, Paid Marketing, Social Media, and Search Marketing.
  • Experience managing complex projects, meeting deadlines and handling several projects at a time with a high attention to detail. Experience in onboarding and managing media agencies (APAC agencies a plus!)
#LI-BT1

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

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Enterprise Customer Success Manager, Northeast
Udemy  
manager saas api Aug 18 2020
ABOUT THE ROLE:
We are looking for an Enterprise Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.

** THIS IS A FULLY REMOTE ROLE **

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative

How We Do It
Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.

We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.

We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.

We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here’s what you’ll be doing:

  • Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers
  • Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on the UFB Platform, with a deep understanding of our technology and content
  • Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
  • Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB
  • Build and maintain trusted advisor relationships at the executive level
  • Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets
  • Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
  • Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
  • Partner with marketing to develop customers for case studies and media opportunities
  • Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the  Customer Success department

We’re excited about you because you have:

  • BA or BS degree
  • Intensely curious, lifelong learner
  • 5-8 years of B2B SaaS customer success, account management, consulting and/or sales experience working with large, enterprise-level accounts (> $150k ACV)
  • Experience working with HR/L&D customers
  • Ability to build and nurture trusted relationships
  • Ability to identify, work and close complex deals
  • Experience developing strategies to increase adoption of technology solutions
  • Basic understanding of concepts related to customer integrations (e.g,, Single Sign-On, APIs, feature customization, etc.)
  • Outstanding verbal and written communication skills
  • Superior project and time management skills; excellent attention to detail
  • Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
  • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Customer Success Manager, APAC
Udemy  
manager saas Aug 07 2020
ABOUT THE ROLE:
We are looking for a Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative

How We Do It
Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.

We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.

We are revenue-driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.

We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here's what you'll be doing:

  • Proactively owning and managing the success of 40-50 strategic Udemy for Business (UFB) customers
  • Developing individual success plans to ensure UFB adoption, expansion and loyalty for each of your customers
  • Consulting with customers on their internal learning and development strategy, and influence leaders to drive change across their organization
  • Creating and implementing engagement strategies to generate awareness and drive usage of Udemy for Business to help customers meet their business objectives
  • Building and maintaining executive level relationships through our role as trusted advisors
  • Renewing customer contracts and partner with sales to develop account expansion strategies to hit upsell targets
  • Implementing and training new customers. Be the onboarding project manager for each customer, and partner with our Solutions Engineers on technical requirements.
  • Working with product management to surface customer requests and help translate customer feedback into product requirements
  • Identifying and introducing customers fit for case studies and media opportunities to our Marketing team Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of our department

We're exciting about you because you have:

  • 3+ years of B2B SaaS customer success, account management, consulting and/or sales experience
  • Experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
  • Experience working with HR/L&D customers would be a plus, but not required
  • Requires about 40% travel time
About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

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Solutions Engineer, Udemy for Business
Udemy  
java python saas azure api Aug 07 2020
ABOUT THE ROLE:

Udemy is looking for a Sales and Solutions Engineer with excellent communication and organization skills, knowledge and experience with software development practices and techniques, and a passion to help businesses become modern “learning organizations”.  Success requires close collaboration with multiple teams including engineering, design, sales, customer success, support, and a set of diverse stakeholders around the world.  You will need to understand general issues across a wide technical landscape from authentication protocols (e.g. SAML, OIDC, SCIM, OAuth), to assisting customers debug the effects of a corporate web proxy, and supporting our Customer Success team with API-based integration for small and large enterprise customers.  Knowledge of security protocols surrounding handling of personal data is a big plus.  Getting results for our customers and partners is vital, and this role requires someone that will fill the gaps that exist and communicate to technical and non-technical audiences.  And, as the world so often changes around us, you will need to be comfortable in a fast pace and growing business.  

The role reports into the Udemy for Business Sales and Solutions Engineering team, with direct support for Sales, Customer Success, and Customer Support teams. This role will be a remote role in the North East United States. It requires some flexibility to overlap with the business hours of our customers.  Given the diversity of job responsibilities, we expect the person in this role to revel in learning quickly "on the job", and picking up what is needed to get the job done.

Here's what you'll be doing:

  • Serve as technical subject matter expert for customers, and internal teams on all aspects of integration between Udemy for Business and SaaS applications; e.g., via Web Single Sign-On, API and HRIS/LMS integrations, analytics, and reporting data streams.
  • Create code samples, demos, articles and tutorials for a highly technical audience
  • Experience of blogging, technical documentation, and developer outreach.
  • Create/Manage open source projects in partnerships with your Solutions Engineer colleagues.
  • Become a key contributor to Udemy’s community engagement for our UFB customers.
  • Implement and document solutions for integrating Udemy for Business with SaaS applications. 
  • As needed, Support Partners with architecture and deployment of Udemy For Business using Web Service APIs.  
  • Collaborate with the Solutions Engineering and Product teams to improve our integration services.

We're excited about you because you have:

  • 5-7 years of engineering or solution consulting experience in a SaaS organization.
  • Some experience with: Python (Django framework), java, modern JS frameworks (Angular, React), experience working with microservices., understanding of data structures and algorithms, working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS)., experience with popular structured query languages (mysql, postgres, pl/sql).
  • Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g, SendGrid), DNS (e.g., CloudFlare)  and experience debugging Web applications (e.g., Chrome DevTools).
  • Excellent written and verbal communication skills and a track record of successfully overcoming technical and security objections in customer integrations; problem-solving is in your DNA.
  • An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and GDPR data privacy.
  • Self-driven, highly motivated, and able to learn quickly in a fast-growing and dynamic environment.
  • Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2, across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.
  • Bachelor's degree in Computer Science, or an equivalent degree and experience.
About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

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Corporate Account Executive
Udemy  
executive Aug 06 2020
ABOUT THE ROLE:
Account Executives on the Corporate team will prospect, consult, and sell to companies with 200 - 2,000 employees, across all industries. This is a complex and challenging role involving both transactional and longer sales-cycle/strategic deals, across both new business and existing clients. In this role, you will learn to master more complex sales tactics, balance short term vs long term pipeline, and how to effectively source deals from a wide variety of channels.

Here’s what you’ll be doing:

  • Managing full cycle from discovery to negotiation, selling both transactional and multi-year 5 figure deals
  • Building pipeline with prospect companies and current clients through expansion, by setting meetings with HR/L&D and other Line of Business department leaders
  • Driving value to your prospects by identifying business needs and align Udemy’s offering through a strategic evaluation
  • Creating and delivering accurate sales forecasts through strong pipeline management
  • Collaborating with the greater sales team to share best practices and innovate

We’re excited about you because you have:

  • Minimum 3 years relevant closing experience B2B sales experience (SaaS preferred)
  • Strong writing, strategic thinking, ability to prospect efficiently, and strong planning skills
  • Ability to adapt, or willing to learn how to develop a growth mindset
  • Motivated with a competitive drive, eager to learn, and humble
#LI-BT1

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Emerging Account Executive
Udemy  
executive Aug 06 2020
ABOUT THE ROLE:
Account Executives on the Emerging team will prospect, consult, and sell to companies globally with up to 200 employees, across all industries. You will learn to “Master the Sale” and become a Udemy product expert in this role through both inbound and outbound opportunities.  Perfecting your core sales skills in this role, will serve as a strong foundation for your career and future Udemy roles. 

Here’s what you’ll be doing:

  • Selling to many types of personas (most common HR, Learning and Development, or Tech/IT)
  • Owning deal cycle from start to finish (discovery call, demo, email follow-up and negotiation), including expanding current Udemy footprint with existing customers 
  • Creating and delivering accurate sales forecasts through strong pipeline management
  • Collaborating with the greater sales team to share best practices and innovate
  • Improving and streamlining your sales process as you learn 

We’re excited about you because you have:

  • Minimum 2 years relevant closing experience (full sale cycle preferred)
  • B2B sales experience (SaaS preferred)
  • Teamwork and good communication skills a must
  • Ability to adapt, or willing to learn how to develop a growth mindset
  • Humble, and eager to learn and be coached
#LI-BT1

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Enterprise Account Executive
Udemy  
executive Jul 31 2020
Udemy for Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing & sales, HR, professional & personal development skills and more. And we’re just getting started.

Come join us! We are looking for Enterprise Account Executives to help us expand our B2B Sales team success.  We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.

Udemy for Business Enterprise Account Executives are responsible for developing and closing new and upsell Udemy for Business sales across a range of companies, verticals and geos. 

Responsibilities:

  • Develop and close new and upsell Udemy for Business solution opportunities
  • Develop and execute on account based-selling approach to exceed goals
  • Accurately manage territory sales projections and share best practices with the rest of the team
  • Effectively align the Udemy for Business value to prospect needs through capability demonstrations, evaluations and target-specific initiatives
  • Coordinate and work with Udemy for Business team (Marketing, Product, Customer Success, Legal, key executives) to ensure territory success; customer satisfaction, expansion and retention
  • Make our customers successful!

Required Experience & Skills:

  • We are looking for a highly motivated, over-achieving “hunter and closer” who flourishes in a fast-paced, dynamic environment.  
  • A minimum of 7+ years of closing experience in B2B Enterprise sales (SaaS experience preferred) or equivalent
  • Success in opportunity creation and “full funnel” management of many opportunities
  • Proven history of exceeding targets in selling licenses/products/subscriptions to Enterprise organizations with demonstrated ownership of all aspects of territory management
  • Skilled at negotiating business terms with line-of-business, procurement and/or senior executives
  • Insightful and effective business case and proposal creation
  • Ability to work in a rapidly expanding and changing environment
  • Avid team player and great communication skills a must
  • Remote, WFH experience a plus
About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Enterprise Account Executive, State Local & Higher Education
Udemy  
executive Jul 31 2020
Udemy for Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing & sales, HR, professional & personal development skills and more. And we’re just getting started.

Come join us! We are looking for Enterprise Account Executives to help us expand our B2B State Local & Higher Education (SLED) Sales team success.  We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.

Udemy for Business Enterprise SLED Account Executives are responsible for developing and closing new and upsell Udemy for Business sales across a range of public sector organizations, and geos.

** This role will be remote located in the Central United States**

Here's what you'll be doing:

  • Develop and close new and upsell Udemy for Business solution opportunities
  • Develop and execute on account based-selling approach to exceed goals
  • Accurately manage territory sales projections and share best practices with the rest of the team
  • Effectively align the Udemy for Business value to enterprise State and Local, and Education organizational needs through capability demonstrations, evaluations and target-specific initiatives
  • Coordinate and work with Udemy for Business team (Marketing, Product, Customer Success, Legal, key executives) to ensure territory success; customer satisfaction, expansion and retention
  • Make our customers successful!

We're excited about you because you have:

  • We are looking for a highly motivated, over-achieving “hunter and closer” who flourishes in a fast-paced, dynamic environment.  
  • A minimum of 7+ years of closing experience in B2B Enterprise sales in State and Local, and Education organizations (SaaS experience preferred) or equivalent
  • Success in opportunity creation and “full funnel” management of many opportunities
  • Proven history of exceeding targets in selling licenses/products/subscriptions to Enterprise organizations with demonstrated ownership of all aspects of territory management
  • Skilled at negotiating business terms with line-of-business, procurement and/or senior executives; Successful experience working with contract vehicles
  • Insightful and effective business case and proposal creation
  • Ability to work in a rapidly expanding and changing environment
  • Avid team player and great communication skills a must
  • Remote, WFH experience a plus
About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Enterprise Customer Success Manager, Georgia
Udemy  
manager saas api Jul 30 2020
ABOUT THE ROLE:
We are looking for an Enterprise Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.

** THIS IS A FULLY REMOTE ROLE **

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative

How We Do It
Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.

We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.

We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.

We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here’s what you’ll be doing:

  • Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers
  • Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on the UFB Platform, with a deep understanding of our technology and content
  • Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
  • Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB
  • Build and maintain trusted advisor relationships at the executive level
  • Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets
  • Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
  • Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
  • Partner with marketing to develop customers for case studies and media opportunities
  • Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the  Customer Success department

We’re excited about you because you have:

  • BA or BS degree
  • Intensely curious, lifelong learner
  • 5-8 years of B2B SaaS customer success, account management, consulting and/or sales experience working with large, enterprise-level accounts (> $150k ACV)
  • Experience working with HR/L&D customers
  • Ability to build and nurture trusted relationships
  • Ability to identify, work and close complex deals
  • Experience developing strategies to increase adoption of technology solutions
  • Basic understanding of concepts related to customer integrations (e.g,, Single Sign-On, APIs, feature customization, etc.)
  • Outstanding verbal and written communication skills
  • Superior project and time management skills; excellent attention to detail
  • Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
  • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
Share this job:
Enterprise Customer Success Manager, Texas
Udemy  
manager saas api Jul 30 2020
ABOUT THE ROLE:
We are looking for an Enterprise Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.

** THIS IS A FULLY REMOTE ROLE **

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative

How We Do It
Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.

We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.

We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.

We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here’s what you’ll be doing:

  • Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers
  • Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on the UFB Platform, with a deep understanding of our technology and content
  • Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
  • Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB
  • Build and maintain trusted advisor relationships at the executive level
  • Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets
  • Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
  • Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
  • Partner with marketing to develop customers for case studies and media opportunities
  • Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the  Customer Success department

We’re excited about you because you have:

  • BA or BS degree
  • Intensely curious, lifelong learner
  • 5-8 years of B2B SaaS customer success, account management, consulting and/or sales experience working with large, enterprise-level accounts (> $150k ACV)
  • Experience working with HR/L&D customers
  • Ability to build and nurture trusted relationships
  • Ability to identify, work and close complex deals
  • Experience developing strategies to increase adoption of technology solutions
  • Basic understanding of concepts related to customer integrations (e.g,, Single Sign-On, APIs, feature customization, etc.)
  • Outstanding verbal and written communication skills
  • Superior project and time management skills; excellent attention to detail
  • Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
  • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
Share this job:
Enterprise Customer Success Manager
Udemy  
manager saas api Jul 20 2020
ABOUT UDEMY:
Udemy is a global marketplace for learning and teaching online. More than 60 million consumers and several thousand companies around the globe trust Udemy’s technical & soft skills to close the skills gap. Our customers can choose from an extensive portfolio of 150,000 courses taught by 57,000 expert instructors from over 65 countries.
Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities. 

We are a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. Our EMEA business is growing fast and we are looking for an Enterprise Customer Success Manager to join our fantastic business, based remotely within the UK.

Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.

We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.

We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.

We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here's what you'll be doing:

  • Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers
  • Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on the UFB Platform, with a deep understanding of our technology and content
  • Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
  • Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB
  • Build and maintain trusted advisor relationships at the executive level
  • Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets
  • Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
  • Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
  • Partner with marketing to develop customers for case studies and media opportunities
  • Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success department

We're excited about you because you have:

  • BA or BS degree
  • 5-8 years of B2B SaaS customer success, account management or consulting experience working with large, enterprise-level accounts (> $100k ACV)
  • Experience working with HR/L&D customers would be a plus, but not required
#LI-LM1

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Commercial Sales Manager, APAC
Udemy  
manager saas Jun 30 2020
ABOUT THE ROLE:
Udemy has a track record of hiring top talent. This role is an exciting one for an experienced and excellent sales leader whereby the successful candidate will get the opportunity to manage and build a team within the Udemy organisation. The successful candidate will be part of a business that has ambitious growth plans based on the current business trajectory. Key to these growth plans will be delivering progressive revenue goals while leading team members the right way.

In this role, you will manage a successful, talented, and engaged commercial sales team in the APAC region while hiring new talent for future growth. You may be required to build the team with the view of working remotely for a period of time.  You will report to the Managing Director of APAC and be a key part of the Udemy for Business APAC leadership team.  The role will be a very interesting one whereby it will require a broad range of skills from people leadership to successfully working in a start-up environment to delivering success in the tech space to hiring fantastic talent and lots of other exciting responsibilities. You need to be passionate about leading people, target driven, keen to be part of a start-up journey, data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious.  You will be required to take a strategic view of the business while rolling up your sleeves in a highly dynamic environment. You need to have a keen eye for talent and be passionate about the development of your people. To be successful, you should pride yourself as a people leader first, but have a strong process-oriented style as well as a positive attitude which you use to influence those around you.

Here's what you'll be doing:

  • Build a remote Comercial Sales, SDR and ADR team
  • Lead a sales team across core sales responsibilities including acquiring clients; up-selling customers, building pipeline; negotiating, and selling Udemy’s proposition. 
  • Help the team to bring potential clients to an understanding of the options or solutions that are applicable to their situation, demonstrating how features and benefits match their needs.
  • Beat revenue and activity targets on a weekly/monthly/quarterly basis.
  • Accurately forecast new sales pipelines along with add-on bookings.
  • Take an active and regular part in team members’ opportunities.
  • Demonstrate your passion for coaching and developing employees through personal and professional mentorship.
  • Ensure outstanding customer experience is achieved.
  • Analyse the various data points available to determine opportunities for the Account Executives.
  • Communicate job expectations with team members by planning, monitoring, and appraising individual sales results while holding each team member accountable. 
  • Work cross-functionally with Sales/Business Development, Customer Success, Marketing, Content, etc. to drive the business forward
  • Collaborate with sales operations to identify technology, strategies, and processes to better achieve revenue goals.
  • Lead a sales-driven culture in a high energy, dynamic, fun, fast-paced environment

We're excited about you because you have:

  • 5+ years of sales management experience
  • Successful track record of quota attainment both as an individual contributor and Sales Manager
  • Strong understanding of SaaS business and what great looks like
  • Managed and build remote working sales teams
  • A high energy and optimistic team-player with strong organizational and time management skills
  • A passion for hiring, developing, motivating, and retaining highly valued sales reps
  • Competence in liaising with customers at an executive level
  • Strong drive for results, while retaining a focus on consistently delivering a great customer experience
  • Exceptional skills in prospecting, discovery, presentation, buying behaviors, and overcoming objections
  • Proficiency in Salesforce.com and other sales tools
  • Get-it-done mindset: not afraid to roll up your sleeves, getting into the data and analyses yourself, and doing what it takes to get the job done - while also thinking and acting at a strategic level
  • The ability to work effectively in an unstructured environment requiring new perspectives and creative approaches - problem solver
  • Excellent communication and presentation skills, attention to detail, and the skill of dealing with ambiguity
  • Strong team player and supporter
#BT-LI1

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
Share this job: