SocialChorus

<div><b>We’re thrilled to announce our new name Firstup!</b>&nbsp;&nbsp;&nbsp;</div><div><br></div><div>Firstup is fundamentally changing how organizations communicate and is the backbone of the entire Digital Employee Experience. From the front line to the C-suite, we help deliver targeted information at the right time, in the right place, and in the right language. We are unifying the digital workplace and giving workers personalized access to all the systems, resources, and applications they need to do their jobs.&nbsp;Joining Firstup means joining a movement to connect every worker. This movement has taken root and is evident in our world-class customer base and their millions of employees worldwide. Now we need your help.&nbsp; Ready to make a difference in the world</div><h3>Your Impact</h3><div><ul><li>We’re looking for Commercial Account Managers - working with&nbsp; organizations globally, to accelerate their own digital transformation.&nbsp; You will serve as the primary owner of a set book of existing customers, working closely with them to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from implementation through renewal.&nbsp;This high-impact role combines equal parts sales, relationship management and customer satisfaction. The ideal candidate has a proven record managing relationships at scale while driving renewals and expansions in a Saas technology company.</li></ul></div><h3>Your Role</h3><div><ul><li>Effectively renew, upsell and cross-sell an assigned book of business of existing customers</li><li>Learn your book of business inside and out to effectively position Firstup’s value proposition, always linking it back to key business outcomes for the customer</li><li>Develop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels at our partners</li><li>Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Firstup’s value</li><li>Partner closely with our Customer Experience Team to ensure customers adopt and are successful with the Firstup platform</li><li>Lead and present value-driven Executive Business Reviews</li><li>Enlist and inspire customers to participate in Firstup events and ultimately be an advocate for Firstup</li><li>Becoming a Firstup expert, learning the ins and outs the Digital Employee Experience</li></ul></div><h3>Your Experience</h3><div><ul><li>At least 1+ years of sales experience in Enterprise SaaS sales or Account Management</li><li>Experience preparing renewal proposals, forecasting, and account planning</li><li>A strong history of quota attainment and excellent performance on a high-performing team</li><li>Experience with an evangelical sale, selling software to executives</li><li>Experience managing customer relationships alongside a Customer Success team</li><li>Experience using usage, data and results to demonstrate value and justify expansion</li><li>An impeccable communicator with polished and professional sales presentation skills</li><li>Experience operating in a high-growth business environment like Firstup</li></ul></div><h3>Benefits</h3><div><ul><li>Stock: Ownership in a fast-growing company.</li><li>401k: We care about your ability to save for your future.</li><li>Family Focus: Parental leave and flexibility for families.</li><li>Time Off: Flexible vacation policy to encourage people to take the time to reset and re-energize - even a Fruity Drink Stipend to encourage you to take take offHealthcare: medical, dental, and vision policies.</li><li>Goodies: Whatever hardware and software you need to get the job done.</li><li>Team Fun: Happy Hours (often virtual) Annual Sales Kickoff and other team building events</li><li>Learning: Learning &amp; Development opportunities for you to grow your skills and career.</li><li>Great team: Working with fun, hardworking, inspiring people who are committed to making a difference</li><li>And much more!</li></ul></div><div>We value diversity of all kinds, and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities and perspectives.</div>

Commercial Account Manager

<p>Sensor Tower is the leading, trusted source of enterprise-grade market intelligence and performance metrics in the mobile app ecosystem. Founded in 2013, the company’s innovative mobile performance, trend insights, and ad network products offer enterprise-level data on the global app economy. From mobile-first startups to blue-chip companies and financial institutions, Sensor Tower provides quality insights and leading customer support at every step of the mobile journey.</p>
<p>Sensor Tower serves independent and Fortune 500 customers alike, spanning the mobile games, tech, finance markets and beyond.</p>


Sensor Tower is the leading, trusted source of enterprise-grade market intelligence and performance metrics in the mobile app ecosystem. Founded in 2013, the company’s innovative mobile performance, trend insights, and ad network products offer enterprise-level data on the global app economy. From mobile-first startups to blue-chip companies and financial institutions, Sensor Tower provides quality insights and leading customer support at every step of the mobile journey. 

Sensor Tower serves independent and Fortune 500 customers alike, spanning the mobile games, tech, finance markets and beyond. 

Sensor Tower

<div><b>Quick Intro to Sensor Tower</b></div><div><br></div><div><a href="https://sensortower.com/" rel="nofollow noopener" target="_blank">Sensor Tower</a> is a high-growth SaaS company that provides accurate, comprehensive, and customizable mobile market economy analytics to app developers, marketers, and industry analysts across gaming, travel &amp; hospitality, music, finance, broadcast entertainment. We serve a wide range of clients from early-stage mobile innovators to industry-leading Fortune 500 companies. </div><div><br></div><div>As a high-integrity source of industry insight, Sensor Tower is regularly cited by the world’s leading news and finance publications, including the Wall Street Journal, The New York Times, Forbes, Fortune, Bloomberg, CNBC, The Washington Post, and Reuters.&nbsp;&nbsp;After seven years of building Sensor Tower from a $1M seed investment, we received a $42M  growth investment from Riverwood Capital in 2020!&nbsp;</div><div><br></div><div><b>Summary:</b></div><div>As an Account Manager at Sensor Tower, you will have mobile app industry insights at your fingertips. You will leverage Sensor Tower's platform insights and your ever-growing mobile industry knowledge to consult our Enterprise clients as they do competitive research and make key business decisions. The mobile industry is forecasted to reach $156 billion by 2023; thus, this is an opportunity to become an expert in the mobile industry and work with top executives within it.</div><div>You will be a part of an existing eight-person, global Account Management team. We are looking for someone with strong communication skills, self-drive, and an entrepreneurial spirit.</div><div><br></div><div><b>We are looking for an Account Manager with strong written and verbal communication skills in multiple languages to service a growing EMEA book of business</b></div><div><br></div><div><b>Highly preferential languages Arabic, Turkish, Russian, German, French, Italian, Spanish along with English</b></div><div><br></div><div>Read more about our 2018-2023 mobile industry forecast here: <a href="https://sensortower.com/blog/sensor-tower-app-market-forecast-2023" rel="nofollow noopener" target="_blank">https://sensortower.com/blog/sensor-tower-app-market-forecast-2023</a></div><h3>Requirements:</h3><div><ul><li>2-5 years of experience in SaaS, mobile gaming, and/or ad-tech companies in an Account Management/ Account Executive role</li><li>Experience working remotely and/or with teams in different time zones is a plus. A lot of your Account Management teammates will be in San Francisco so you will need to be comfortable with flexible work hours</li><li>Experience creating, managing and implementing Quarterly Business Reviews&nbsp;</li><li>Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base</li><li>Ability to have c-level discussions with customers and work on strategizing their use cases with our platform</li><li>Ability to grasp complex data structures, investigate them and present them</li><li>Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical</li><li>Self-starting attitude, great written and verbal communication skills, and attention to detail</li><li>Strong understanding of the mobile app ecosystem</li><li>Strong proficiency with spreadsheet technologies(MS Excel, Google Spreadsheet)</li><li>An insatiable thirst for knowledge + learning</li><li>Experience interacting with C, EVP, SVP, Sr. Director level customers</li><li>Enjoy working in small, fast-paced teams where you can take initiative and accountability, and generate results every day</li></ul></div><h3>Extra Credit:</h3><div><ul><li>BA, BS, or Master’s Degree in a technical, business, or statistics related field (Concentration in Consumer Behavior, Consumer Insights, Marketing Analytics, or related field is a big plus)</li></ul></div><div><b>What is it like working at Sensor Tower?&nbsp;</b>&nbsp;</div><div><br></div><div>Sensor Tower’s flexible work environment allows employees to choose how much they want to work remotely or in an office. We offer flexible time off so employees can shape their time away from the office. Our model allows employees to live in greater connection with the people, traditions, places, and activities they love while contributing to their team!&nbsp;</div><div><br></div><div>Sensor Tower provides fair and competitive compensation packages that honor the investment our team members make each day. To support health and wellbeing, we offer industry-standard benefits and additional perks that our employees love. This includes stipends for office and/or gym setup, home internet, and daily meal delivery.&nbsp;</div><div><br></div><div><i>We are committed to equal employment opportunity</i> regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, and veteran status. In support of the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. If you have a disability or special need, please do not hesitate to let us know and we'll do our best to accommodate.</div><div><br></div><div><b><i>Interested in learning more? Submit your info and let's get a conversation going!</i></b></div>

Account Manager Brand, Mobile first EMEA

<div>The SocialChorus FirstUp platform is fundamentally changing how organizations communicate and is the backbone of the entire Digital Employee Experience. From the front line to the C-suite, we help deliver targeted information at the right time, in the right place, and in the right language. We are unifying the digital workplace and giving workers personalized access to all the systems, resources, and applications they need to do their jobs.&nbsp;</div><div><br></div><div>Joining SocialChorus means joining a movement to connect every worker. This movement has taken root and is evident in our world-class customer base and their millions of employees worldwide. Now we need your help.&nbsp; Ready to make a difference in the world&nbsp;&nbsp;</div><div><br></div><div>We are currently seeking an experienced <b>Enterprise Account Manager</b> to manage a book of business within our current enterprise customer base. This is a quota carrying role hyper focused on expansion within our enterprise accounts. The Enterprise Account Manager will own the overall account plan for each client working closely with our Customer Experience Team to drive customer expansion and retention measured on overall ARR in both renewal and upsell </div><h3>Responsibilities</h3><div><ul><li><b>Own expansion and renewal ARR goals</b> for a set group of customers</li><li>Develop and <b>manage ARR focused account plan</b> for each customer&nbsp;</li><li>Develop<b> trusted advisor relationships </b>with key accounts, customer stakeholders, and executive sponsors</li><li><b>Acquire and maintain a strong product and use case knowledge</b> of the SocialChorus First Up platform.</li><li><b>Engage new stakeholders</b> to deliver value with additional use cases</li><li><b>Sell the SocialChorus vision</b> to existing and new stakeholders through product demonstrations and ongoing stakeholder meetings</li><li><b>Work collaboratively</b> with the CS&amp;S team to assure customers are reaching their business objectives and are seeing the value with SocialChorus</li><li><b>Identify upsell opportunities</b> through customer interactions, participation in regular customer, CSM meetings and EBRs, etc</li><li><b>Own and execute</b> the renewal process</li><li><b>Execute the full sales cycle </b>for all expansion opportunities</li><li><b>Negotiate contracts</b> to maximize growth and ARR&nbsp;</li><li><b>Management an accurate pipeline</b> and forecast</li><li><b>Deliver Quarterly Business Reviews</b></li><li><b>Exceed </b>quarterly and annual <b>revenue targets</b></li></ul></div><h3>Qualifications</h3><div><ul><li>Bachelors degree or equivalent experience</li><li>Required Skills/Experience: Minimum 3-5&nbsp; years of sales experience selling B2B SaaS technology into Enterprise accounts</li><li>Skilled at negotiating contracts with line-of-business, senior management, C-level executives, and procurement&nbsp;</li><li>Ability to work in a rapidly expanding and changing environment</li><li>Teamwork and good communication skills a must</li></ul></div><div><b>Why SocialChorus?</b>&nbsp;&nbsp;</div><div><br></div><div>Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.&nbsp;If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.&nbsp;&nbsp;Come for the challenges, come for the people, and the unlimited PTO, health benefits, 401k plan, Stock Option, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.</div>

Enterprise Account Manager

<div><b>Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. </b></div><div><br></div><div><b>Senior Strategic Solution Sales</b></div><div>At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 180,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers’ success.</div><div>Our Strategic Solution Sales team builds and implements an effective sales strategy. They drive the adoption of select products and services to our largest customers. At the same time, we want the Strategic Account Manager to be a champion for our customers, providing feedback to our product and engineering teams and helping us optimize our customer experience. They will lead a territory comprised of named accounts and a geographic region, frequently working arm-in-arm with partners. The Strategic Account Manager will do all of this in tight coordination with our Channel Partners, Product Specialists, and Marketing organization.</div><div>There is simply not a more exciting and impactful strategic selling opportunity anywhere. Is this the opportunity for you?</div><h3>In this role, you'll get to:</h3><div><ul><li>Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.</li><li>Work cross-functionally with other parts of the Atlassian Team (channel managers, SEs, inside sales, marketing, services, support, product management, and finance/legal) to ensure prospects are fully educated on the benefits of Scaled Agile, Atlassian’s unparalleled technology offering, as well as what it takes to guarantee ultimate success in their digital/agile transformations.</li><li>Partner, partner, partner - outstanding accomplishments are the result of great teamwork, and success at the enterprise level “takes a community”. Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world’s largest IT service providers to other sales and service firms of all shapes and sizes.</li><li>Regularly leverage leading tools and technology – Salesforce, the G-Suite, Slack, Zoom, etc – to work effectively both virtually/remotely and on-premise with your customers.</li><li>“Be the change you seek” and demonstrate unselfish leadership while helping Atlassian to continuously improve our ability to better serve our marketplace.</li><li>And never, ever &amp;@%# the customer.</li></ul></div><h3>On your first day, we'll expect you to have:</h3><div><ul><li>Proven track record of over-plan sales achievement.</li><li>A minimum enterprise selling experience of 7-10 years working in field sales for software companies focused on Digital Transformation, agile PPM, ERP, BI, or other enterprise solutions.</li><li>A history of working effectively in multi-channel, multi-product firms where internal/external bridge-building and partnering is an essential quality.</li><li>Excellent business insight! Understanding of how to position, sell and negotiate value, calculate return on investment, and strategic selling.</li><li>Mastered executive communication, but also feel comfortable working with technology evaluation and procurement teams.</li><li>A big EQ.</li><li>While highly proficient and confident, you remain coachable and strive to be the very best. Your ego is fully in-check.</li><li>You aren't satisfied until our customers are enthusiastic references.</li><li>An extreme sense of responsibility and accountability. We have ambitious goals and need you to execute relentlessly to “get stuff done”.</li></ul></div><div><b>More about our benefits</b></div><div><br></div><div>Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning &amp; growth, unique ShipIt days, a company paid trip after five years and lots more.</div><div><br></div><div><b>More about Atlassian</b></div><div><br></div><div>Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: <a href="https://www.atlassian.com/company." rel="nofollow noopener" target="_blank">Unleash the potential of every team</a>.</div><div><br></div><div><b>Additional Information</b></div><div><br></div><div>We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div>All your information will be kept confidential according to EEO guidelines.</div><div><br></div><div>If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.</div><div><br></div><div>Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our&nbsp;<a href="https://www.atlassian.com/company/careers/resources" rel="nofollow noopener" target="_blank">Candidate Resource Hub</a>.</div><div><br></div><div><i>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</i></div>

Strategic Solution Sales Account Manager, Jira Align

<div><b>Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. </b></div><div><br></div><div>At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 180,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers’ success.</div><div><br></div><div>Our Strategic Solution Sales team builds and implements an effective sales strategy. They drive the adoption of select products and services to our largest customers. At the same time, we want the Strategic Account Manager to be a champion for our customers, providing feedback to our product and engineering teams and helping us optimize our customer experience. They will lead a territory comprised of named accounts and a geographic region, frequently working arm-in-arm with partners. The Strategic Account Manager will do all of this in tight coordination with our Channel Partners, Product Specialists, and Marketing organization.</div><div><br></div><div>There is simply not a more exciting and impactful strategic selling opportunity anywhere. Is this the opportunity for you?</div><h3>In this role, you'll get to:</h3><div><ul><li>Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.</li><li>Work in a team environment with other parts of the Atlassian organization (channel managers, SEs, inside sales, marketing, services, support, product management, and finance/legal) to ensure prospects are fully educated on the benefits of Scaled Agile, Atlassian’s unparalleled technology offering, as well as what it takes to guarantee ultimate success in their digital/agile transformations.</li><li>Partner, partner, partner - outstanding accomplishments are the result of great teamwork, and success at the enterprise level “takes a community”. Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world’s largest IT service providers to other sales and service firms of all shapes and sizes.</li><li>Regularly leverage leading tools and technology – Salesforce, the G-Suite, Slack, Zoom, etc – to work effectively both virtually/remotely and on-premise with your customers.</li><li>“Be the change you seek” and demonstrate unselfish leadership while helping Atlassian to continuously improve our ability to better serve our marketplace.</li><li>And never, ever &amp;@%# the customer.</li></ul></div><h3>On your first day, we'll expect you to have:</h3><div><ul><li>Proven track record of over-plan sales achievement.</li><li>A minimum enterprise selling experience of 7-10 years working in field sales for software companies in the areas of Digital Transformation, agile PPM, ERP, BI, ITSM or other enterprise solutions.</li><li>A history of working effectively in multi-channel, multi-product firms where internal/external bridge-building and partnering is an essential quality.</li><li>Excellent business insight! Understanding of how to position and sell value, calculate return on investment, and strategic selling.</li><li>Mastered executive communication, but also feel comfortable working with technology evaluation and procurement teams.</li><li>A big EQ.</li><li>While highly proficient and confident, you remain coachable and strive to be the very best. Your ego is fully in-check.</li><li>You aren't satisfied until our customers are enthusiastic references.</li><li>An extreme sense of responsibility and accountability. We have ambitious goals and need you to execute relentlessly to “get stuff done”.</li></ul></div><div><b>More about our benefits</b></div><div><br></div><div>Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning &amp; growth, unique ShipIt days, a company paid trip after five years and lots more.</div><div><br></div><div><b>More about Atlassian</b></div><div><br></div><div>Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: <a href="https://www.atlassian.com/company." rel="nofollow noopener" target="_blank">Unleash the potential of every team</a>.</div><div><br></div><div><b>Additional Information</b></div><div><br></div><div>We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div>All your information will be kept confidential according to EEO guidelines.</div><div><br></div><div>If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.</div><div><br></div><div>Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our&nbsp;<a href="https://www.atlassian.com/company/careers/resources" rel="nofollow noopener" target="_blank">Candidate Resource Hub</a>.</div><div><br></div><div><i>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</i></div>

Strategic Solutions Account Manager, ITSM

Rainforest QA

<div>Rainforest QA is an on-demand testing software startup on a mission to disrupt the antiquated QA industry by enabling teams to deliver bug-free software at the speed of continuous delivery. QA is subjectively measured, inaccessible to most people, and a labor-intensive black box. We aim to make achieving quality easy by empowering everyone to own quality and to deliver results that are meaningful. Our commitment to remote work and to our company values has earned us multiple culture and workplace awards and helped us build a diverse tribe of owners working toward a common goal.</div><div><br></div><div>The Technical Account Manager will support a product led growth sales motion, acting as the primary point of contact for prospects and trial customers as well as encouraging product adoption, expansion and, eventually, paid conversion. The ideal candidate is a fantastic listener, hyper-focused on the customer experience and leans into a highly consultative sales process. Our product is incredibly powerful, nuanced and complex; the Technical Account Manager must be able to truly understand the customer’s use case and provide personalized, strategic guidance on the best way to quickly achieve their quality goals.</div><div><br></div><h3>Responsibilities</h3><div><ul><li>Enable paid conversions by proactively engaging and enabling prospects evaluating the product with a free trial</li><li>Qualify prospects and provide clear expectations of whether or not Rainforest is the best tool to solve their pain points&nbsp;</li><li>Consistently meet or exceed established quota for monthly paid conversion</li><li>Monitor and enable prospect adoption; identify roadblocks and help prospects to overcome them</li><li>Collaborate with Customer Success post-sale to ensure exceptional long term retention</li><li>Synthesize feedback and patterns to push to our Product team</li></ul></div><h3>Requirements</h3><div><ul><li>Bachelor’s degree required</li><li>1+ years experience in a technical, consultative sales role</li><li>Fantastic active listening and communication skills</li><li>Experience with proactively identifying, pursuing and engaging prospects to influence their purchase decision</li><li>Proficient understanding of and experience with the software development lifecycle (SDLC)&nbsp;</li><li>Ability to resonate with a technical buyer (CTO, VP Eng)</li><li>Unrivaled sense of autonomy, ownership, and comfort with a fast-paced startup</li><li>Knowledge of business processes and how prospects make software buying decisions</li><li>Curious and committed to innovation, continuous learning and growth</li><li>Resilient and persistent; we’re looking for consultative problem solvers to help our prospective customer succeed!</li></ul></div><h3>Our Commitments</h3><div><ul><li>Competitive salary with equity.</li><li>A locally-adjusted weekly allowance for lunches.</li><li>A locally-adjusted monthly allowance for remote office supplies or personal development.</li><li>Unlimited paid-time off.</li><li>3 company off-sites per year to bond with your team and explore exciting destinations around the world.</li><div><br></div><div><b>United States Residents Only:</b></div><li>100% medical, dental, and vision insurance coverage. 75% for dependents.</li><li>Voluntary 401k program.</li></ul></div><div><b>About The Company</b></div><div>We are a truly distributed team, spanning across Asia/Pacific, Europe and North America (our headquarters is in San Francisco). Culturally we implore each other to champion our belief that life is about more than work and that we are all responsible in fostering a culture which can support a team with a diverse set of lifestyle options.</div><div><br></div><div><b>Our Values</b></div><div><b>Own the Outcome</b>: We are fiercely passionate and detail-obsessed.&nbsp;We take ownership of observed challenges to swiftly overcome obstacles and strive for outcomes that make our customers better off.</div><div><br></div><div><b>No Bulls**t</b>: We all play a part in furthering our organization’s culture, when discussing ideas or challenging existing views, by communicating candidly with thoughtfulness and care.&nbsp;</div><div><br></div><div><b>Commit and Iterate</b>: We tackle tough situations head-on by making informed bets. We define and measure our success based on our ability to take risks, fail with purpose, and continually iterate on our business.</div><div><br></div><div><b>A Note on Diversity and Inclusion</b></div><div>At Rainforest we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.</div><div><br></div><div><b>Pro-environmental Initiatives</b></div><div>As a globally-distributed company, one of our largest negative externalities is travel, specifically air travel. As such, we calculated our annual carbon emissions at <a href="http://203.0.0.59/" rel="nofollow noopener" target="_blank">203.59</a> tonnes of CO2 and paid to offset it until September 26th 2020.</div>

Technical Account Manager - Remote US

<div><b>Atlassian is continuing to hire&nbsp;with all interviewing and on-boarding done virtually due to COVID-19.&nbsp;All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.</b></div><div><br></div><div><b>Senior Strategic Solution Sales</b></div><div>At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 180,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers’ success.</div><div><br></div><div>Our Strategic Solution Sales team builds and implements an effective sales strategy. They drive the adoption of select products and services to our largest customers. At the same time, we want you to be a champion for our customers, providing feedback to our product and engineering teams and helping us optimize our customer experience. You will lead a territory comprised of named accounts and a geographic region, frequently working arm-in-arm with partners. You'll do all of this in tight coordination with our Channel Partners, Product Specialists, and Marketing organization.</div><div><br></div><div>There is simply not a more exciting and impactful strategic selling opportunity anywhere. Is this the opportunity for you?</div><h3>In this role, you'll get to:</h3><div><ul><li>Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.</li><li>Work cross-functionally with other parts of the Atlassian Team (channel managers, SEs, inside sales, marketing, services, support, product management, and finance/legal) to ensure prospects are fully educated on the benefits of Scaled Agile, Atlassian’s unparalleled technology offering, as well as what it takes to guarantee ultimate success in their digital/agile transformations.</li><li>Partner, partner, partner - outstanding accomplishments are the result of great teamwork, and success at the enterprise level “takes a community”. Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world’s largest IT service providers to other sales and service firms of all shapes and sizes.</li><li>Regularly leverage leading tools and technology – Salesforce, the G-Suite, Slack, Zoom, etc – to work effectively both virtually/remotely and on-premise with your customers.</li><li>“Be the change you seek” and demonstrate unselfish leadership while helping Atlassian to continuously improve our ability to better serve our marketplace.</li><li>And never, ever &amp;@%# the customer.</li></ul></div><h3>On your first day, we'll expect you to have:</h3><div><ul><li>Proven track record of over-plan sales achievement.</li><li>A minimum enterprise selling experience of 7-10 years working in field sales for software companies focused on Digital Transformation, agile PPM, ERP, BI, or other enterprise solutions.</li><li>A history of working effectively in multi-channel, multi-product firms where internal/external bridge-building and partnering is an essential quality.</li><li>Excellent business insight! Understanding of how to position, sell and negotiate value, calculate return on investment, and strategic selling.</li><li>Mastered executive communication, but also feel comfortable working with technology evaluation and procurement teams.</li><li>A big EQ.</li><li>While highly proficient and confident, you remain coachable and strive to be the very best. Your ego is fully in-check.</li><li>You aren't satisfied until our customers are enthusiastic references.</li><li>An extreme sense of responsibility and accountability. We have ambitious goals and need you to execute relentlessly to “get stuff done”.</li></ul></div><div><b>More about our benefits</b></div><div><br></div><div>Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning &amp; growth, unique ShipIt days, a company paid trip after five years and lots more.</div><div><br></div><div><b>More about Atlassian</b></div><div><br></div><div>Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: <a href="https://www.atlassian.com/company." rel="nofollow noopener" target="_blank">Unleash the potential of every team</a>.</div><div><br></div><div><b>Additional Information</b></div><div><br></div><div>We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div>All your information will be kept confidential according to EEO guidelines.</div><div><br></div><div>If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.</div><div><br></div><div>Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our&nbsp;<a href="https://www.atlassian.com/company/careers/resources" rel="nofollow noopener" target="_blank">Candidate Resource Hub</a>.</div>

Strategic Account Manager  - CENTRAL US

Spreedly

<div>Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem.&nbsp;</div><div><br></div><div>Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.</div><div><br></div><div>We’re seeking an experienced Enterprise Account Manager to join the Spreedly team to manage and grow our key customer relationships. In this individual contributor role, you will play a critical part in our continued growth by ensuring high levels of customer satisfaction, high retention rates, and growth of the customer’s use of Spreedly in support of their expanding commerce payment strategies. You will be supporting some of Spreedly's most important strategic customers.</div><div><br></div><div>The ideal candidate has experience working with large mid-market companies and enterprise organizations and is capable of engaging in business-level and technical conversations at multiple levels of the organization.</div><h3>Responsibilities</h3><div><ul><li><b>Growth</b> - track clients’ growth projections against current usage and initiate contract upgrades in a timely manner</li><li><b>Retention</b> - protect renewal revenues by ensuring that clients are deriving maximum value through their use of Spreedly&nbsp;</li><li><b>Communication &amp; planning</b> - regularly review clients’ business priorities and growth strategies and build account plans in support of those strategies</li></ul></div><h3>Requirements</h3><div><ul><li>3-5 years of customer facing experience</li><li>2-3 years of Account Management experience, with assigned revenue goals</li><li>Track record of account expansion and growing contract value</li><li>Ability to sell at the executive level and also interact with engineers or developers</li><li>Experience with technology-based solutions</li><li>Comfort working with a wide range of personalities and people</li><li>Curiosity to learn about payment strategies and growth drivers for key accounts</li><li>Ability to travel up to 20% (when it is safe to return to travel)</li></ul></div><h3>Nice to haves</h3><div><ul><li>Prior experience at a growth stage SaaS company</li><li>Prior experience in the payments industry</li><li>Prior experience in both customer success and sales</li></ul></div><h3>What we offer</h3><div><ul><li>Competitive salary + Equity</li><li>Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)</li><li>Life and long-term disability insurance</li><li>Medical and dependent care FSA</li><li>Optional vision insurance</li><li>Open PTO policy</li><li>12 weeks paid Family Leave</li><li>Matching 401k plan (5% up to $5,000 yearly)</li><li>Monthly digital lifestyle stipend ($150)</li><li>Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning</li><div><br></div><div>When travel and in-office work commences</div><li>Remote friendly work environment. Even our local employees are remote 3 days per week!</li><li>Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose</li><li>Paid lunches on in-office days for local employees</li><li>Quarterly visits to HQ for remote employees</li></ul></div><div><i>Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.</i></div><div><br></div><div><i>Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.</i></div><div><br></div><div><i>Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. </i><b><i>We are not set up to support remote employees from CA, NY, or outside the contiguous US. All applicants must have a US work visa. &nbsp;</i></b></div><div><br></div><div><i>We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.</i></div>

<div><b>Atlassian is continuing to hire&nbsp;with all interviewing and on-boarding done virtually due to COVID-19.&nbsp;All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.</b></div><div><br></div><div>Meet the Technical Account Management Team Video:&nbsp;<a href="https://www.youtube.com/watch?v=aqlr3yhVdFo" rel="nofollow noopener" target="_blank">Meet our Technical Account Management team</a></div><div><br></div><div>Atlassian Technical Account Managers (TAMs) guide our largest customers to build and deliver outstanding value to their business with our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's strategic direction, and then orchestrating customer teams past their hurdles, so they may achieve their desired outcomes. As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimising Developer Tools automation, building new Partnership communities, or improving IT services. You'll be a trusted advisor from Atlassian to accelerate the effectiveness of customer teams with Atlassian's solutions!</div><div><br></div><div>In this role, you'll cut across multiple technical subject areas and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian solution investment. You'll also reach into all parts of Atlassian to champion the user's cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets.</div><div><br></div><div>Atlassian TAMs strive to help enterprise customers improve the benefits of their Atlassian investment.</div><h3>On your first day we will expect you to have:</h3><div><ul><li>Experience working with large customers in a consulting or technical leader with vision capacity</li><li>Worked with or within large scale development organisations that exposed you to the concepts and challenges of building software at scale</li><li>Familiarity with the principles of agile, agile at scale and lean development methodologies</li><li>Knowledge of ITSM and DevOps methodologies</li><li>Comfortable speaking and influencing Senior Leadership</li><li>Driven, dynamic individual who is passionate about making clients successful and creating a company that will change the way software is built.</li><li>Ability to work in a constantly evolving and growing start-up environment where the process is fluid and creative, while driving outstanding and unique solutions</li><li>Hands-on experience working with the Atlassian tools</li><li>Interest in working creatively with customers to understand technical and business requirements and implement solutions, including change management and technical engagement delivery</li><li>Public speaking experience or published thought leadership</li></ul></div><h3>Required to travel:</h3><div><ul><li>Typically up to 30% and some international travel may be required</li></ul></div><div><b>More about the team</b></div><div><br></div><div>Our Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about enabling and accelerating customer success. As a part of the team, you'll engage with enterprise organisations with some of the most sophisticated business challenges, and help them deliver a fabulous solution to business users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of Atlassian products attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be excellent.</div><div><br></div><div><b>More about our benefits</b></div><div><br></div><div>Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning &amp; growth, unique ShipIt days, a company paid trip after five years and lots more.</div><div><br></div><div><b>More about Atlassian</b></div><div><br></div><div>Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: <a href="https://www.atlassian.com/company." rel="nofollow noopener" target="_blank">Unleash the potential of every team</a>.</div><div><br></div><div><b>Additional Information</b></div><div><br></div><div>We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div>Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to atlassian-accommodations@atlassian.com and someone will follow up shortly.</div><div><br></div><div>All your information will be kept confidential according to EEO guidelines.</div><div><br></div><div>If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.</div><div><br></div><div>Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our&nbsp;<a href="https://www.atlassian.com/company/careers/resources" rel="nofollow noopener" target="_blank">Candidate Resource Hub</a>.</div>

Technical Account Manager

<div><b>Atlassian is continuing to hire&nbsp;with all interviewing and on-boarding done virtually due to COVID-19.&nbsp;All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.</b></div><div><br></div><div>At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a billion-dollar, fast-growing software business with over 150,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers’ success.</div><div><br></div><div>This non-traditional Field Sales role is based in the United States. Our Strategic Solution Sales team builds and implements an effective sales strategy. They drive the adoption of select products and services to our largest customers. At the same time, we want you to be a champion for our customers, providing feedback to our product and engineering teams and helping us optimize our customer experience. You will lead a territory comprised of named accounts and a geographic region, frequently working arm-in-arm with partners. You'll do all of this in tight coordination with our Channel Partners, Product Specialists, and Marketing organization.</div><div><br></div><div>There is simply not a more exciting and hugely impactful strategic selling opportunity anywhere. Is this the opportunity for you?</div><h3>In this role, you'll get to:</h3><div><ul><li>Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.</li><li>Work cross-functionally with other parts of the Atlassian family (channel managers, SEs, marketing, services, support, product management and finance/legal) to ensure prospects are fully educated on the benefits of Scaled Agile, Atlassian’s unparalleled technology offering, as well as what it takes to guarantee ultimate success in their digital/agile transformations.</li><li>Partner, partner, partner - amazing accomplishments are the result of great teamwork, and success at the enterprise level “takes a community”. Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world’s largest IT service providers to other sales and service firms of all shapes and sizes.</li><li>“Be the change you seek” and demonstrate unselfish leadership while helping Atlassian to continuously improve our ability to better serve our marketplace.</li><li>And never, ever &amp;@%# the customer.</li></ul></div><h3>On your first day, we'll expect you to have:</h3><div><ul><li>Demonstrated track record of over-plan sales achievement.</li><li>A minimum enterprise selling experience of 7-10 years working in field sales for software companies focused on Digital Transformation, agile PPM, ERP, BI or other enterprise solutions.</li><li>A history of working effectively in multi-channel, multi-product firms where internal/external bridge-building and partnering is an essential quality.</li><li>Excellent business insight! Understanding of how to position, sell and negotiate value, calculate return on investment, and strategic selling.</li><li>Mastered executive communication, but also feel comfortable working with technology evaluation and procurement teams.</li><li>A big EQ.</li><li>While highly proficient and confident, you remain coachable and strive to be the very best. Your ego is fully in-check.</li><li>You aren't satisfied until our customers are enthusiastic references.</li><li>An extreme sense of responsibility and accountability. We have ambitious goals and need you to execute relentlessly to “get stuff done”.</li></ul></div><div><b>More about our benefits</b></div><div><br></div><div>Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning &amp; growth, unique ShipIt days, a company paid trip after five years and lots more.</div><div><br></div><div><b>More about Atlassian</b></div><div><br></div><div>Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: <a href="https://www.atlassian.com/company." rel="nofollow noopener" target="_blank">Unleash the potential of every team</a>.</div><div><br></div><div><b>Additional Information</b></div><div><br></div><div>We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div>All your information will be kept confidential according to EEO guidelines.</div><div><br></div><div>Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our&nbsp;<a href="https://www.atlassian.com/company/careers/resources" rel="nofollow noopener" target="_blank">Candidate Resource Hub</a>.</div><div><br></div><div><i>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</i></div>

Strategic Account Manager -  US WEST

<div><b>Atlassian is continuing to hire&nbsp;with all interviewing and on-boarding done virtually due to COVID-19.&nbsp;All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.</b></div><div><br></div><div><b>Senior Strategic Account Manager</b></div><div><br></div><div>At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 180,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers’ success.</div><div><br></div><div>Our Strategic Solution Sales team builds and implements an effective sales strategy. They drive the adoption of select products and services to our largest customers. At the same time, we want you to be a champion for our customers, providing feedback to our product and engineering teams and helping us optimize our customer experience. You will lead a territory comprised of named accounts and a geographic region, frequently working arm-in-arm with partners. You'll do all of this in tight coordination with our Channel Partners, Product Specialists, and Marketing organization.</div><div><br></div><div>There is simply not a more exciting and impactful strategic selling opportunity anywhere. Is this the opportunity for you?</div><h3>In this role, you'll get to:</h3><div><ul><li>Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes.</li><li>Work cross-functionally with other parts of the Atlassian Team (channel managers, SEs, inside sales, marketing, services, support, product management, and finance/legal) to ensure prospects are fully educated on the benefits of Scaled Agile, Atlassian’s unparalleled technology offering, as well as what it takes to guarantee ultimate success in their digital/agile transformations.</li><li>Partner, partner, partner - outstanding accomplishments are the result of great teamwork, and success at the enterprise level “takes a community”. Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world’s largest IT service providers to other sales and service firms of all shapes and sizes.</li><li>Regularly leverage leading tools and technology – Salesforce, the G-Suite, Slack, Zoom, etc – to work effectively both virtually/remotely and on-premise with your customers.</li><li>“Be the change you seek” and demonstrate unselfish leadership while helping Atlassian to continuously improve our ability to better serve our marketplace.</li><li>And never, ever &amp;@%# the customer.</li></ul></div><h3>On your first day, we'll expect you to have:</h3><div><ul><li>Proven track record of over-plan sales achievement.</li><li>A minimum enterprise selling experience of 7-10 years working in field sales for software companies focused on Digital Transformation, agile PPM, ERP, BI, or other enterprise solutions.</li><li>A history of working effectively in multi-channel, multi-product firms where internal/external bridge-building and partnering is an essential quality.</li><li>Excellent business insight! Understanding of how to position, sell and negotiate value, calculate return on investment, and strategic selling.</li><li>Mastered executive communication, but also feel comfortable working with technology evaluation and procurement teams.</li><li>A big EQ.</li><li>While highly proficient and confident, you remain coachable and strive to be the very best. Your ego is fully in-check.</li><li>You aren't satisfied until our customers are enthusiastic references.</li><li>An extreme sense of responsibility and accountability. We have ambitious goals and need you to execute relentlessly to “get stuff done”.</li></ul></div><div><b>More about our benefits</b></div><div><br></div><div>Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning &amp; growth, unique ShipIt days, a company paid trip after five years and lots more.</div><div><br></div><div><b>More about Atlassian</b></div><div><br></div><div>Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: <a href="https://www.atlassian.com/company." rel="nofollow noopener" target="_blank">Unleash the potential of every team</a>.</div><div><br></div><div><b>Additional Information</b></div><div><br></div><div>We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div>All your information will be kept confidential according to EEO guidelines.</div><div><br></div><div>Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our&nbsp;<a href="https://www.atlassian.com/company/careers/resources" rel="nofollow noopener" target="_blank">Candidate Resource Hub</a>.</div>

Strategic Account Manager - EAST

<div><b>Atlassian is continuing to hire&nbsp;with all interviewing and on-boarding done virtually due to COVID-19.&nbsp;All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.</b></div><div><br></div><div>Atlassian Technical Account Managers (TAMs) for Jira Align guide our largest customers to build and deliver amazing value to their business with Jira Align. TAMs for Jira Align are technology and process champions. They provide thought leadership, analysis and meaningful insights to frame a customer’s strategic direction. We then partner with our customers to help them achieve these business outcomes on Atlassian. TAMs for Jira Align work with their customers to better understand their Agile scaling needs and how Jira Align can meet their transformation efforts. You'll be the customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams using Atlassian's Jira Align solution.</div><div><br></div><div>As a Technical Account Manager (TAM) for Jira Align, you will be responsible for maintaining key relationships with our post-sale Jira Align customers. You'll also reach into all parts of Atlassian to champion the customer’s cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian TAMs for Jira Align strive to help enterprise customers get the most of their Atlassian investment.</div><div><br></div><div>Up to 30% travel may be required for this role.</div><h3>On your first day, we'll expect you to have</h3><div><ul><li>5+ years of experience within SaaS companies</li><li>2+ years of Enterprise customer facing roles</li><li>Strong familiarity with the principles of agile and lean development methodologies, including SAFe</li><li>Experience helping organizations scale Agile principles</li><li>Demonstrated ability to take customer insights from the field and inspire changes to the business</li><li>Customer interview skills, including the ability to dig deep into root causes</li><li>Analytical skills to identify and articulate themes from customer data</li><li>Experience working on cross-functional projects, engaging closely with Sales, Product, Support and other teams</li><li>Experience helping an organization adopt an Atlassian product or similar</li><li>Project management skills</li><li>Confidence and motivation to creatively tackle problems, self-learn and pivot quickly</li><li>Fluency in English, and nice to have a second language such as German or French for business communication.”</li><div><br></div></ul></div><h3>It’s great if you have, but not required</h3><div><ul><li>Implementing SAFe® with SPC Certification (4.0 or newer)</li></ul></div><div><b>More About Our Team</b></div><div><br></div><div>The Atlassian Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. TAMs engage with enterprise organizations with some of the most complex business challenges, and help them deliver a delightful solution to their business users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of their Atlassian investment and attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.</div><div><br></div><div><br></div><div><b>More about our benefits</b></div><div><br></div><div>Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning &amp; growth, unique ShipIt days, a company paid trip after five years and lots more.</div><div><br></div><div><b>More about Atlassian</b></div><div><br></div><div>Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: <a href="https://www.atlassian.com/company." rel="nofollow noopener" target="_blank">Unleash the potential of every team</a>.</div><div><br></div><div><b>Additional Information</b></div><div><br></div><div>We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div>All your information will be kept confidential according to EEO guidelines.</div><div><br></div><div>Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our&nbsp;<a href="https://www.atlassian.com/company/careers/resources" rel="nofollow noopener" target="_blank">Candidate Resource Hub</a>.</div>

Technical Account Manager, Jira Align - EMEA, Amsterdam

<div>Spreedly is a rapidly growing, growth private-equity funded digital payments company with headquarters located in downtown Durham, North Carolina. We've developed a high volume, global solution to support our vision that the world is better with a diversified, inclusive, payment ecosystem.&nbsp;</div><div><br></div><div>Our employees help build a culture that values independence, transparency, and collaboration in a digital-first communication environment. We hope you do your best work at Spreedly and find a mature workplace striving to support the ebb and flow of work-life harmony.</div><div><br></div><div>We’re seeking an experienced, bilingual Enterprise Account Manager to join the Spreedly team to manage and grow our key customer relationships. In this individual contributor role, you will play a critical part in our continued growth by ensuring high levels of customer satisfaction, high retention rates, and growth of the customer’s use of Spreedly in support of their expanding commerce payment strategies. Latin America is a fast growing market and you will be supporting our efforts there with some of Spreedly's most important strategic customers.</div><div><br></div><div>The ideal candidate has experience working with large mid-market companies and enterprise organizations and is capable of engaging in business-level and technical conversations at multiple levels of the organization.</div><h3>Responsibilities</h3><div><ul><li><b>Retention</b> - protect renewal revenues by ensuring that clients are deriving maximum value through their use of Spreedly&nbsp;</li><li><b>Growth</b> – track clients’ growth projections against current usage and initiate contract upgrades in a timely manner</li><li><b>Communication &amp; planning</b> - regularly review clients’ business priorities and growth strategies and build account plans in support of those strategies</li></ul></div><h3>Requirements</h3><div><ul><li>Bilingual - fluent in both English and Spanish, Portuguese is a plus</li><li>3-5 years of customer facing experience</li><li>2-3 years of Account Management experience, with assigned revenue goals</li><li>Track record of account expansion and growing contract value</li><li>Experience with technology-based solutions and interacting with engineers or developers</li><li>Comfort working with a wide range of personalities and people</li><li>Curiosity to learn about payment strategies and growth drivers for key accounts</li><li>Ability to travel up to 20%(when it is safe to return to travel)</li></ul></div><h3>Nice to haves</h3><div><ul><li>Prior experience at a growth stage SaaS company</li><li>Prior experience in the payments industry</li><li>Prior experience in both customer success and sales</li></ul></div><h3>What we offer</h3><div><ul><li>Competitive salary + Equity</li><li>Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)</li><li>Life and long-term disability insurance</li><li>Medical and dependent care FSA</li><li>Optional vision insurance</li><li>Open PTO policy</li><li>12 weeks paid Family Leave</li><li>Matching 401k plan (5% up to $5,000 yearly)</li><li>Monthly digital lifestyle stipend ($150)</li><li>Professional development opportunities including $3,000 annual stipend and access to LinkedIn Learning</li><div><br></div><div>When travel and in-office work commences</div><li>Remote friendly work environment. Even our local employees are remote 3 days per week!</li><li>Tues./Thurs. are in-office days for local employees - the rest of the week employees are free to work wherever they choose</li><li>Paid lunches on in-office days for local employees</li><li>Quarterly visits to HQ for remote employees</li></ul></div><div><i>Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.</i></div><div><br></div><div><i>Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.</i></div><div><br></div><div><i>Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. </i><b><i>We are not set up to support remote employees from CA, NY, or outside the contiguous US. All applicants must have a US work visa. &nbsp;</i></b></div><div><br></div><div><i>We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.</i></div>

Enterprise Account Manager, Spanish Speaking

Algolia

<div>At Algolia, we are passionate about helping developers &amp; product teams connect their users with what matters most in milliseconds!&nbsp;&nbsp;</div><div><br></div><div>As a Partner Account Manager, you will help build out our momentum in the strategic accounts space by recruiting system integrators, ISVs and digital agencies. Example partnerships could include Shopify, Deloitte Digital, Accenture, Wipro, Cognizant or Sapient as well as Merkle, Isobar, AKQA and other similar firms.&nbsp;&nbsp;</div><div><br></div><div>As an integral part of the Global Alliances Team, the Partner Account Manager will lead the partnership and alliances strategy and execution within their territory with the goal of exceeding Algolia’s partner revenue and growth targets for targeted partner relationships. This role will focus on developing joint solutions, driving sales and marketing alignment, developing joint marketing collateral, and supporting joint selling and channel activities. </div><div><br></div><div>The Partner Account Manager will deliver marketing messages regarding Algolia’s strategic partner solutions to a broad audience, including internal stakeholders such as sales and external groups such as clients and prospects. In collaboration with the marketing team, this role will help drive for collateral such as data sheets, white papers, presentations, email templates, blog posts, sales training materials and marketing materials. </div><h3> YOUR ROLE WILL CONSIST OF:</h3><div><ul><li>Recruit and account manage key Algolia partners across a range of partner types including large complex consulting companies (Accenture, Publicis, Capgemini), advisor firms, system integrators, technology companies (e-commerce platforms and complimentary SaaS providers such as Salesforce, Adobe, Commercetools, Amplience), often referred to as ISVs to drive revenue (in alignment with our GTM strategy);</li><li>Territory: UK &amp; Ireland;</li><li>Develop the local strategy and GTM in your territory to increase revenue from your portfolio of Partners;</li><li>Coordinate across teams (Solution Engineers, Partner Sales Engineers, AE’s and Business Development) to provide guidance on strategy and prioritization for strategic partner needs and advancement of deals;</li><li>Primary focus of driving incremental pipeline from joint activities with a set of named partners;</li><li>Ability to work across a partner organization, with Sales, Marketing and the partners alliances team;</li><li>Present detailed proposals for new and existing programs and how to scale partnerships;</li><li>Present and provide updates to NA sales leadership;</li><li>Develop or assist in the development of joint sales and marketing collateral, white papers, best practices, web content, press releases, case studies, articles, and other materials.</li></ul></div><h3>YOU MIGHT BE A FIT IF YOU HAVE:</h3><div><ul><li>Previous experience as quota carrying Alliance, Channel or Partner Manager;</li><li>Proven ability to lead cross functional teams both internally and externally;</li><li>Recent documented success with alliance or partner management;</li><li>History of establishing new relationships with partners;</li><li>History of driving joint co-selling and co-marketing activities;</li><li>Ability to drive creation of whitepapers, best practices, blog posts, competitive comparisons and product datasheets;</li><li>Experience in a SaaS Account Executive role is a plus;</li><li>Year of experience range: 5+ years.</li></ul></div><h3>WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:</h3><div><ul><li>GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment</li><li>TRUST - Willingness to trust our co-workers and to take ownership&nbsp;</li><li>CANDOR - Ability to receive and give constructive feedback.</li><li>CARE - Genuine care about other team members, our clients and the decisions we make in the company.</li><li>HUMILITY- Aptitude for learning from others, putting ego aside.</li></ul></div><h3>BENEFITS:</h3><div><ul><li>Private Medical Insurance</li><li>Life and Disability Insurance</li><li>Business Travel Insurance</li><li>Pension Plan</li><li>Flexible work hours and flexible time off policy</li></ul></div><h3>PERKS:</h3><div><ul><li>Competitive pay and equity</li><li>Your choice of computer, phone, keyboard, you name it.</li><li>Everything you need to be efficient</li><li>Coaching and sponsorship to participate and speak at leading industry conferences</li><li>Ongoing professional education opportunities through internal &amp; external workshops, including public speaking, language learning (English/French)</li><li>Fun: we spend time together — team building, socializing and making tools that encourage getting to know teammates across offices and continents</li><li>Charitable contribution matching</li><li>Unique referral rewards program: refer a candidate, and we’ll donate to your charity of choice</li><li>$1000 Remote work stipend</li><li>Meals &amp; happy hours</li></ul></div>

Partner Account Manager UK & Ireland

<div>The Technical Account Manager (TAM) serves as a designated technical contact and a trusted advisor to Algolia’s customers. The TAM is the key member of the team, for all technical topics including customer onboarding, training and ensuring the resolution of complex issues with the full context and understanding of the customers specific product and technology environment. The TAM will orchestrate reactive and proactive support across Algolia Product Engineering teams as related to a customer’s operation and optimization of Algolia’s products. By maintaining a long-term relationship with their customers, a TAM gains an understanding of the customer’s overall technical environment, usage trends, and pain points - which is used by the TAM to effectively support customers.</div><h3>YOUR ROLE WILL CONSIST OF </h3><div><ul><li>Serve as the primary point of contact, develop and lead the technical relationships for a named set of accounts.</li><li>Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.</li><li>Manage a diverse and complex scope of support issues across multiple client engagements. </li><li>Work across the organization and escalate as necessary for confirmation of solutions or other options.</li><li>Effectively troubleshoot, properly document, and regularly update customer’s support issues.</li><li>Submit software bug reports to the Engineering team for problems needing attention.</li><li>Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.</li><li>Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.</li><li>Proactively identify and work with the customer to resolve technical risks and bottlenecks. </li><li>Provide guidance on how to optimize the use of their environment.</li></ul></div><h3>YOU MIGHT BE A FIT IF YOU HAVE </h3><div><ul><li>Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python</li><li>Experience with REST API, database management, and web development technologies</li><li>Strong desire to help people solve problems with the ability to explain complex technical&nbsp;concepts to a broad audience</li><li>Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels</li><li>Excellence in time management, task prioritization, and evaluation of situational urgency</li><li>Travel to customers' locations may be required</li></ul></div><h3>NICE TO HAVE</h3><div><ul><li>Familiarity with iOS &amp; Android platforms.</li><li>Experience supporting open-source projects &amp; their GitHub communities.</li><li>Experience with Shopify, Magento, and <a href="http://salesforce.com/" rel="nofollow noopener" target="_blank">Salesforce.com</a> a plus</li><li>French speaking is a plus</li></ul></div><h3>WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:</h3><div><ul><li><b>GRIT</b>&nbsp;- Problem-solving and perseverance capability in an ever-changing and growing environment</li><li><b>TRUST</b>&nbsp;- Willingness to trust our co-workers and to take ownership</li><li><b>CANDOR</b>&nbsp;- Ability to receive and give constructive feedback</li><li><b>CARE</b>&nbsp;- Genuine care about other team members, our clients and the decisions we make in the company</li><li><b>HUMILITY</b>&nbsp;- Aptitude for learning from others, putting ego aside</li></ul></div><h3>BENEFITS:</h3><div><ul><li>Private Medical Insurance</li><li>Life and Disability Insurance</li><li>Business Travel Insurance</li><li>Relocation support</li><li>Flexible work hours and unlimited time off</li></ul></div><h3>PERKS:</h3><div><ul><li>Competitive pay and equity;</li><li>Your choice of computer, phone, keyboard, you name it;</li><li>Everything you need to be efficient;</li><li>Coaching and sponsorship to participate and speak at leading industry conferences;</li><li>Ongoing professional education opportunities through internal &amp; external workshops, including public speaking, language learning (English/French);</li><li>Fun: we spend time together — team building, socializing and making tools that encourage getting to know teammates across offices and continents;</li><li>Charitable contribution matching;</li><li>Unique referral rewards program: refer a candidate, and we’ll donate to your charity of choice;</li><li>$1000 Remote work Stipend.</li></ul></div>

Technical Account Manager - EMEA

<div><b>Atlassian is continuing to hire&nbsp;with all interviewing and on-boarding done virtually due to COVID-19.&nbsp;All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.</b></div><div><br></div><div><b>Job Description</b></div><div><br></div><div>Atlassian Technical Account Managers (TAMs) guide our largest customers to build and deliver amazing value to their business with our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's strategic direction, and then orchestrate our customer's team past their hurdles so they may achieve their desired outcome. As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new Collaboration communities, or improving IT services. You'll be our customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams with Atlassian's solutions.</div><div><br></div><div>In this role, you'll cut across multiple technical disciplines and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian stack of Confluence, Jira, and Developer Tools. You'll also reach into all parts of Atlassian to champion the user's cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets.</div><div>Atlassian TAMs strive to help enterprise customers improve the benefits of their Atlassian investment.</div><div><br></div><h3>On your first day, we'll expect you to have:</h3><div><ul><li>Experience working with large customers in a consulting or technical evangelist capacity, especially in the software or developmental tools industry</li><li>Experience working with Atlassian products</li><li>Experience with two or more of the following: DevOps and automation, continuous integration, agile development, real-time collaboration, or IT service management</li><li>Deep understanding of IT infrastructure and governance, OSI model layers, and critical business process management</li><li>Interest in working creatively with customers understand technical and business requirements and implement solutions, including change management and technical engagement delivery</li><li>Public speaking experience or published thought leadership</li></ul></div><h3>Required travel:</h3><div><ul><li>Up to 30% travel may be required for this role. </li></ul></div><div><b>More about our team</b></div><div><br></div><div>Our Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. As a part of the team you'll engage with enterprise organizations with some of the most complex business challenges, and help them deliver a delightful solution to business users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of our products and attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.</div><div><br></div><div><b>More about Atlassian</b></div><div><br></div><div>Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: <a href="https://www.atlassian.com/company." rel="nofollow noopener" target="_blank">Unleash the potential of every team</a>.</div><div><br></div><div><b>Additional Information</b></div><div><br></div><div>We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.</div><div><br></div><div>All your information will be kept confidential according to EEO guidelines.</div>

Percona

<div>We are looking for a self-motivated, experienced customer success professional or account manager to join our remote workforce as a <b>Customer Success Manager</b>.&#xA0; Percona&#x2019;s Customer Success Team is responsible for managing the complete customer lifecycle including onboarding, adoption, renewals, and expansion. You will work cross-functionally with Sales, Service Delivery, and Product Management to ensure the best business outcomes for customers, manage renewals, and provide a voice to our customer base. As a member of this team, you will be a trusted advisor for our customers.&#xA0; Additionally, you will work with our leadership team to help refine and improve customer success processes and playbooks.</div><div><br></div><div>Location/Time Zone: Remote work from home ideally in Americas (any country) supporting clients between the&#xA0; Americas and Western European time zones.</div><h3>What You Will Do</h3><div><ul><li>Manage the complete customer lifecycle including: onboarding, integration, account growth, new product adoption, and renewals</li><li>Develop a &#x201C;consultant&#x201D; perspective to client communications, questions, and meetings</li><li>Lead and present at regular remote client meetings</li><li>Analyze customer engagement to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies</li><li>Work closely with the executive team to translate customer feedback into specific product requirements</li><div><br></div></ul></div><h3>Your Experience</h3><div><ul><li>3+ years enterprise account management experience, preferably within SaaS or technology sector</li><li>Strong sales and negotiation skills - preferably Sandler trained or similar</li><li>Demonstrated overachievement in quota, plus metrics such as renewal rate and contract expansion</li><li>Impeccable English (written and verbal)</li><li>Experience navigating complex work processes, tight timelines, and changing teams</li><li>Extremely detail oriented, self-motivated and organized</li><li>Expertise in Salesforce and other related CRMs</li><li>Comfortable working from home or co-working office</li><li>Constant desire to improve</li><li>Problem solver and independent thinker</li></ul></div><h3>What Will Make You  Stand Out</h3><div><ul><li>3+ years experience in enterprise technology sales and account management within agile, quick growth companies</li><li>Solution selling mindset and experience</li><li>Strong relationship building skills and customer-centric focus</li><li>Track record of overachievement</li></ul></div><div>Percona is a respected thought leader in the open source community. We provide services and software for MySQL, MongoDB, PostgreSQL and Maria DB to open source users globally.</div><div><br></div><div>Percona is remote-first and globally dispersed; we have 250 people in almost 40 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more.&#xA0;</div><div><br></div><div>Discover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.</div>

Customer Success Manager - Technology Solutions

Dragos Inc.

<div>Our mission at Dragos is to protect the world&#x2019;s most critical infrastructure from adversaries who wish to do it harm. We help defend industrial organizations that provide us with the necessities of modern civilization: running water, functioning electricity, and safe industrial working environments.</div><div>&#xA0;</div><div>We are looking for a dedicated, ambitious and self-driven Technical Account Manager (TAM). As a TAM, you will work closely with our internal sales team and assigned customers, build relationships, be a trusted advisor, promote product adoption, help achieve their business and technical goals, and overcome their operational challenges.</div><div>&#xA0;</div><div>The TAM is a technical liaison focused on monitoring and managing customer health. The TAM supports the Sales organization, coming alongside Account Managers, Solution Architects, and Business Development Representatives to provide a consistent and positive customer experience. </div><div>&#xA0;</div><div>You will own implementation outcomes, issue resolution coordination and tracking, make product and service recommendations, prove ROI and value, build reference accounts and ensure there are no barriers to renewal.&#xA0; You will have an intimate knowledge of your customers environment, will be required to have a robust knowledge of the Dragos Platform and service offerings, and understand the opportunities and challenges our customers face. </div><div><br></div><div>You will provide timely advice on upgrades and updates that are beneficial to the customer, perform those upgrades, and provide regular reports about the status of the customer and their system. The TAM provides feedback and insights to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.</div><h3>Responsibilities</h3><div><ul><li>Build strong customer relationships, especially with key customer stakeholders and sponsors</li><li>Support and coordinate with Sales to ensure an exceptional customer experience at every interaction</li><li>Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm</li><li>Address customers&#x2019; technical requests; proactively resolve all issues&#xA0;and make sure they manage to avoid problems</li><li>Manage customer expectation, hold them accountable and lead them to customer satisfaction</li><li>Provide advice, guidance and technical know-how to ensure successful ongoing usage and adoption</li><li>Assist with product upgrades </li><li>Conduct health checks</li><li>Promote advocacy</li><li>Engage with Field Operations to ensure a smooth deployment</li><li>Engage with Technical Support as a customer advocate to ensure speedy resolution of customer issues </li><li>Engage with R&amp;D on detection and protocol gaps</li><li>Engage with Engineering to support customer reported issues</li><li>Engage with Product Management as the customer advocate on product roadmap discussions </li><li>Keep track of key account metrics; communicate progress to internal and external stakeholders</li><li>Identify service opportunities &amp; training needs</li><li>Identifying growth opportunities</li><li>Conduct business reviews and perform onsite visits a few times a year</li><li>Expected to help and guide less experienced TAMs</li><li>Expected to identify key areas of improvement for the business unit</li></ul></div><h3>Requirements</h3><div><ul><li>5 years working as a TAM or as a security team member at an energy or manufacturing company</li><li>Industrial Control Systems cybersecurity experience a plus</li><li>Working knowledge of Linux (command line)</li><li>Proficient in Python scripting </li><li>Splunk or Elastic experience or similar SIEM</li><li>Network traffic analysis skills: intermediate to advanced</li><li>Customer first attitude</li><li>Excellent analytical skills</li><li>Critical thinker with problem-solving skills; enjoys solving technical and challenging issues; tenacious </li><li>Experience in managing multiple stakeholders and projects&#xA0;&#xA0;</li><li>Well organized</li><li>Tenacious</li><li>A listener who is customer-oriented and attentive to their needs</li><li>Team player, collaborative</li><li>Good time-management skills</li><li>Strong interpersonal and communication skills (both verbal and written)</li><li>Willingness to travel 25%</li><li>Must be able to pass background checks and drug tests</li></ul></div><div>Dragos seeks passionate, hard-working, fun-loving, small-ego, big-brained people. Our tagline is &#x201C;Safeguarding Civilization&#x201D; not because we think highly of ourselves, but because the problems we are solving are critically important, today and in the years to come. We look for ICS experts across industries who are committed to growing global expertise in the space by training the next wave of future innovators and thought leaders.&#xA0;&#xA0;</div><div><br></div><div>We offer competitive salaries, equity, and a comprehensive benefits package.</div><div>&#xA0;</div><div>Dragos is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us!</div>

Senior Technical Account Manager

<div>Our mission at Dragos is to protect the world&#x2019;s most critical infrastructure from adversaries who wish to do it harm. We help defend industrial organizations that provide us with the necessities of modern civilization: running water, functioning electricity, and safe industrial working environments.</div><div>&#xA0;</div><div>We are looking for a dedicated, ambitious and self-driven Technical Account Manager (TAM). As a TAM, you will work closely with our internal sales team and assigned customers, build relationships, be a trusted advisor, promote product adoption, help achieve their business and technical goals, and overcome their operational challenges.</div><div>&#xA0;</div><div>The TAM is a technical liaison focused on monitoring and managing customer health. The TAM supports the Sales organization, coming alongside Account Managers, Solution Architects, and Business Development Representatives to provide a consistent and positive customer experience. </div><div>&#xA0;</div><div>You will own implementation outcomes, issue resolution coordination and tracking, make product and service recommendations, prove ROI and value, build reference accounts and ensure there are no barriers to renewal.&#xA0; You will have an intimate knowledge of your customers environment, will be required to have a robust knowledge of the Dragos Platform and service offerings, and understand the opportunities and challenges our customers face. </div><div>You will provide timely advice on upgrades and updates that are beneficial to the customer, perform those upgrades, and provide regular reports about the status of the customer and their system. The TAM provides feedback and insights to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.</div><h3>Responsibilities</h3><div><ul><li>Build strong customer relationships, especially with key customer stakeholders and sponsors</li><li>Support and coordinate with Sales to ensure an exceptional customer experience at every interaction</li><li>Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm</li><li>Address customers&#x2019; technical requests; proactively resolve all issues&#xA0;and make sure they manage to avoid problems</li><li>Manage customer expectation, hold them accountable and lead them to customer satisfaction</li><li>Provide advice, guidance and technical know-how to ensure successful ongoing usage and adoption</li><li>Assist with product upgrades </li><li>Conduct health checks</li><li>Promote advocacy</li><li>Engage with Field Operations to ensure a smooth deployment</li><li>Engage with Technical Support as a customer advocate to ensure speedy resolution of customer issues </li><li>Engage with R&amp;D on detection and protocol gaps</li><li>Engage with Engineering to support customer reported issues</li><li>Engage with Product Management as the customer advocate on product roadmap discussions </li><li>Keep track of key account metrics; communicate progress to internal and external stakeholders</li><li>Identify service opportunities &amp; training needs</li><li>Identifying growth opportunities</li><li>Conduct business reviews and perform onsite visits a few times a year</li><li>Expected to help and guide less experienced TAMs</li><li>Expected to identify key areas of improvement for the business unit</li></ul></div><h3>Requirements</h3><div><ul><li>5 years working as a TAM in a similar field</li><li>3 years experience in Industrial Control Systems cybersecurity</li><li>Working knowledge of Linux (command line)</li><li>Python scripting: intermediate to advanced </li><li>Splunk experience (or comparable SIEM): intermediate to advanced</li><li>Network traffic analysis skills: intermediate to advanced</li><li>Experience in on premise and cloud software solutions for Enterprise</li><li>Elasticsearch experience a plus</li><li>Customer first attitude</li><li>Excellent analytical skills</li><li>Critical thinker with problem-solving skills; enjoys solving technical and challenging issues; tenacious </li><li>Experience in managing multiple stakeholders and projects&#xA0;&#xA0;</li><li>Well organized</li><li>Tenacious</li><li>A listener who is customer-oriented and attentive to their needs</li><li>Team player, collaborative</li><li>Good time-management skills</li><li>Strong interpersonal and communication skills (both verbal and written)</li><li>Willingness to travel 25%</li><li>Must be able to pass background checks and drug tests</li></ul></div><div>Dragos seeks passionate, hard-working, fun-loving, small-ego, big-brained people. Our tagline is &#x201C;Safeguarding Civilization&#x201D; not because we think highly of ourselves, but because the problems we are solving are critically important, today and in the years to come. We look for ICS experts across industries who are committed to growing global expertise in the space by training the next wave of future innovators and thought leaders.&#xA0;&#xA0;</div><div><br></div><div>We offer competitive salaries, equity, and a comprehensive benefits package including medical, dental, vision, disability, 401K and life insurance.</div><div>&#xA0;</div><div>Dragos is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us!</div>

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