Remote account-manager Jobs

Last Week

Technical Account Manager
 
manager account manager cloud devops Jul 29
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian Technical Account Managers (TAMs) guide our largest customers (post-sales) to scale, deploy and deliver amazing value to their business with the adoption of our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's short and longer term goals, and then orchestrate our customer's team past their hurdles so they may achieve their desired outcome. As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new Collaboration communities, or improving IT services. You'll be our customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams with Atlassian's solutions.

In this role, you'll cut across multiple technical disciplines and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian stack of Confluence, Jira, and Developer Tools. You will do this by providing advisory services and guidance on the tooling.  In this role you will not be required to do any hands-on or configuration / customisations of the customers systems and/or environments. This work is typically performed by the customer themselves, or a solution partner from the Atlassian ecosystem. 

Atlassian TAMs strive to help enterprise customers improve the benefits of their Atlassian investment, by becoming their Trusted Advisor.

On your first day, we'll expect you to have:

  • Experience working with large customers in a consulting or technical evangelist capacity, especially in the software or developmental tools industry
  • Must have at least 3-5+ years technical and consulting experience with Atlassian products in the Enterprise or Fortune 5000 space. In particular, Jira, Confluence, Bitbucket, Jira Align, Bamboo, Crowd
  • Experience with On-Premise implementation of Atlassian tools preferred, Atlassian Cloud experience is a bonus
  • Experience with two or more of the following: DevOps and automation, continuous integration, agile development, real-time collaboration, or IT service management
  • Deep understanding of IT infrastructure and governance, OSI model layers, and critical business process management
  • Interest in working creatively with customers understand technical and business requirements and implement solutions, including change management and technical engagement delivery
  • Public speaking experience or published thought leadership
  • Required travel:
  • Typically up to 30% and some international travel may be required
More about our team

Our Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. As a part of the team you'll engage with enterprise organisations with some of the most complex business challenges, and help them deliver a delightful solution to business users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of our products and attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
Share this job:

This Month

Technical Account Manager
manager account manager java python ruby html Jul 27
SocialChorus is a platform for communicators. We help them become heroes within their organizations by giving them the tools and expertise they need to unify their enterprises. Companies thrive and win when all of their workers feel aligned, informed and supported. In simple terms, we help companies work as one.

Joining SocialChorus means joining a movement to connect every worker. This movement has taken root and is evident in our world-class customer base and their millions of employees worldwide. Now we need your help to achieve our goal of connecting every worker. Ready to make a difference?

As part of our distributed team working from anywhere, the Technical Account Manager (TAM) is a key contributor to our post-sale Technical Services team performing a wide range of duties for an assigned list of large enterprise customers.

An ideal candidate will have strong facilitation, communication and interpersonal skills, attention to detail, and an ability to build relationships with all levels within the organization. Successful candidates will have technical and account management experience, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top quality customer experience.

Responsibilities

  • Provide technical management and product technical support for assigned SocialChorus customers
  • Go beyond break-fix support by becoming a true technical partner for your customers by helping to shape their implementation and growth strategy
  • Establish strong relationships with the SocialChorus Account Teams on your assigned customers
  • Establish strong relationships with the SocialChorus Customer Engineering, Support, Product, and Engineering teams to ensure proper management and priority escalation of your assigned customer requests
  • Meet regularly with assigned customers, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, feature request status, and services activity
  • Develop an in-depth understanding of your assigned customers’ technical environment to understand and even predict potential SocialChorus platform problems within their deployment
  • Team up with the SocialChorus Engagement Manager assigned to your accounts to be the advocate and voice for customer requirements and challenges within various teams at SocialChorus
  • Direct crisis and incident response, working with the customer Success team and engineering teams to ensure timely resolution, while communicating effectively with customers. This will require customer responses outside of normal business hours for high severity issues
  • Maintain strong technical knowledge of SocialChorus’ product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issues
  • Advocate for product enhancements with Engineering & Product Management to solve customer challenges.

Qualifications

  • Bachelor's Degree or higher in a technical discipline or equivalent experience
  • 5+ years of industry experience in a technical account manager, professional services, sales engineer, or support engineer role with exposure to multiple SaaS platforms
  • Knowledge of project management and strong account management skills
  • Very strong customer service and excellent communication skills, both written and oral
  • Strong drive to look at challenges and help define solutions
  • Experience working closely with engineering and support teams to triage and assign technical issues
  • Proficient with REST, SAML 2, and oAuth
  • Ability to manage multiple customer projects in parallel
  • Comfortable in ambiguous start-up environments
  • Proven track record of managing large enterprise accounts
  • Experience with Jira or similar ticket tracking systems a plus
  • Experience in HTML, CSS, Ruby, Java, Python is a plus.
Why SocialChorus?

Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.

If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.

Come for the challenges, come for the people, and the unlimited PTO, health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.
Share this job:

This Year

Technical Account Manager
 
manager account manager devops Jun 18
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian Technical Account Managers (TAMs) guide our largest customers to build and deliver amazing value to their business with our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's strategic direction, and then orchestrate our customer's team past their hurdles so they may achieve their desired outcome.

As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new Collaboration communities, or improving IT services. You'll be our customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams with Atlassian's solutions.

In this role you'll cut across multiple technical disciplines and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian stack of Confluence, JIRA and Developer Tools. You'll also reach into all parts of Atlassian to champion the user's cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian TAMs strive to help enterprise customers improve the benefits of their Atlassian investment.

On your first day, we'll expect you to have:

  • Experience working with large customers in a consulting or technical evangelist capacity, especially in the software or developmental tools industry
  • Experience with two or more of the following: devops and automation, continuous integration, agile development, real-time collaboration, or IT service management
  • Deep understanding of IT infrastructure and governance, OSI model layers, and critical business process management
  • Interest in working creatively with customers understand technical and business requirements and implement solutions, including change management and technical engagement delivery

It's great, but not required if you have:

  • Experience working with Atlassian products
  • Public speaking experience or published thought leadership
More About Our Team

Our Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. As a part of the team you'll engage with enterprise organizations with some of the most complex business challenges, and help them deliver a delightful solution to business users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of our products and attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
Share this job:
Technical Account Manager - EMEA
Algolia  
manager account manager java javascript ruby php Jun 18
*This role will be required to be based in the UK or France,
*You must be able to provide coverage for UK time 8 AM - 5 PM.

The Technical Account Manager (TAM) serves as a designated technical support contact and a trusted advisor to Algolia’s customers. The TAM works to deliver and manage resolution of complex issues with the full context and understanding of the customers specific product and technology environment. The TAM will orchestrate reactive and proactive support across Algolia Product Engineering teams as related to a customer’s operation and optimization of Algolia’s products. By maintaining a long-term relationship with their customers, a TAM gains an understanding of the customer’s overall technical environment, usage trends, and pain points - which is used by the TAM to effectively support customers.

RESPONSIBILIES:

  • Serve as the primary point of contact, develop and lead the technical relationships for a named set of accounts.
  • Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.
  • Manage a diverse and complex scope of support issues across multiple client engagements.
  • Work across the organization and escalate as necessary for confirmation of solutions or other options.
  • Effectively troubleshoot, properly document, and regularly update customer’s support issues.
  • Submit software bug reports to the Engineering team for problems needing attention.
  • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
  • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
  • Proactively identify and work with the customer to resolve technical risks and bottlenecks.
  • Provide guidance on how to optimize the use of their environment.

REQUIRMENTS:

  • 5+ years of experience in Technical Support, supporting SaaS enterprise software
  • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
  • Experience with REST API, database management, and web development technologies
  • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
  • Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
  • Excellence in time management, task prioritization, and evaluation of situational urgency
  • Algolia operates a 24/7 support center, ability to work weekends and holidays as needed may be required
  • Travel to customers' locations may be required
  • This role will be required to work UK time (8 AM - 5 PM)

NICE TO HAVE:

  • Basic familiarity with iOS & Android platforms.
  • Experience supporting open-source projects & their GitHub communities.
  • Working in a 24/7 contact center environment
  • Experience with Shopify, Magento, and Salesforce.com a plus

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
  • TRUST - Willingness to trust our co-workers and to take ownership
  • CANDOR - Ability to receive and give constructive feedback
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company
  • HUMILITY - Aptitude for learning from others, putting ego aside
Share this job:
Technical Account Manager
Algolia  
manager account manager java javascript ruby php Jun 08
The Technical Account Manager (TAM) serves as a designated technical support contact and a trusted advisor to Algolia’s customers. The TAM works to deliver and manage resolution of complex issues with the full context and understanding of the customers specific product and technology environment. The TAM will orchestrate reactive and proactive support across Algolia Product Engineering teams as related to a customer’s operation and optimization of Algolia’s products. By maintaining a long-term relationship with their customers, a TAM gains an understanding of the customer’s overall technical environment, usage trends, and pain points - which is used by the TAM to effectively support customers.

RESPONSIBILIES:

  • Serve as the primary point of contact, develop and lead the technical relationships for a named set of accounts.
  • Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.
  • Manage a diverse and complex scope of support issues across multiple client engagements.
  • Work across the organization and escalate as necessary for confirmation of solutions or other options.
  • Effectively troubleshoot, properly document, and regularly update customer’s support issues.
  • Submit software bug reports to the Engineering team for problems needing attention.
  • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
  • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
  • Proactively identify and work with the customer to resolve technical risks and bottlenecks.
  • Provide guidance on how to optimize the use of their environment.

REQUIRMENTS:

  • 5+ years of experience in Technical Support, supporting SaaS enterprise software.
  • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
  • Experience with REST API, database management, and web development technologies.
  • Strong desire to help people solve problems with the ability to explain complex technical  concepts to a broad audienceProficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels.
  • Excellence in time management, task prioritization, and evaluation of situational urgency.
  • Algolia operates a 24/7 support center, ability to work weekends and holidays as needed may be required.
  • Travel to customers' locations may be required.

NICE TO HAVE:

  • Basic familiarity with iOS & Android platforms.
  • Experience supporting open-source projects & their GitHub communities.
  • Working in a 24/7 contact center environment
  • Experience with Shopify, Magento, and Salesforce.com a plus

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
  • TRUST - Willingness to trust our co-workers and to take ownership
  • CANDOR - Ability to receive and give constructive feedback
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company
  • HUMILITY - Aptitude for learning from others, putting ego aside

BENEFITS:

  • Covered medical, dental, and vision benefits for you and your family 
  • 401(k) Matching Plan
  • Flexible work hours and unlimited Paid Time Off 
  • Paid Parental Leave
  • Pre-tax commuter benefits 
  • Life insurance and disability benefits 
Share this job:
Technical Account Manager
 
manager account manager cloud devops Apr 06
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Job summary

Atlassian Technical Account Managers (TAMs) guide our largest customers to build and deliver amazing value to their business with our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's strategic direction, and then orchestrate our customer's team past their hurdles so they may achieve their desired outcome. As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new Collaboration communities, or improving IT services. You'll be our customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams with Atlassian's solutions.

In this role, you'll cut across multiple technical disciplines and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian stack of Confluence, Jira, and Developer Tools. You'll also reach into all parts of Atlassian to champion the user's cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets.
Atlassian TAMs strive to help enterprise customers improve the benefits of their Atlassian investment.

On your first day, we'll expect you to have:

  • Experience working with large customers in a consulting or technical evangelist capacity, especially in the software or developmental tools industry
  • Must have at least 3-5+ years technical and consulting experience with Atlassian products in the Enterprise or Fortune 5000 space. In particular, Jira, Confluence, Bitbucket, Jira Align, Bamboo, Crowd
  • Experience with On-Premise implementation of Atlassian tools preferred, Atlassian Cloud experience is a bonus
  • Experience with two or more of the following: DevOps and automation, continuous integration, agile development, real-time collaboration, or IT service management
  • Deep understanding of IT infrastructure and governance, OSI model layers, and critical business process management
  • Interest in working creatively with customers understand technical and business requirements and implement solutions, including change management and technical engagement delivery
  • Public speaking experience or published thought leadership

Required travel:

  • Typically up to 30% and some international travel may be required
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
Share this job:
Enterprise Account Manager - West Coast
manager account manager Apr 06
Dubbed an "open-source unicorn" by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Sequoia Capital, Benchmark, and Index Ventures to recently invest a combined $125 million in our Series D financing. Our product has been adopted by Fortune 100 customers across all industries, and we’re being led by the best in the space—our founders were the original creators of Apache Kafka®. We’re looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform!

The Enterprise Account Manager (EAM) will play a key role in driving customer success, renewals and subscription expansion within our Enterprise accounts.

Key Responsibilities

  • Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and customer retention activities as a member of a sales team.
  • Serve as primary POC for assigned customers in securing renewal - including quotation, negotiation, and closing activities.
  • Submit accurate and timely renewal sales forecasts through Salesforce.com
  • Identify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts.
  • Coordinate the engagement of other Confluent resources (e.g. Customer Operations, Customer Success, Sales, Sales Engineering, etc.) to ensure ongoing customer success.
  • Meet and exceed daily and weekly touchpoint goals for existing customers to ensure proactive cadence (e.g. every 30-days).
  • Promote the use of Confluent features and technology.
  • Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products.
  • Proactively identify issues/risks and escalate internally for prompt resolution.
  • Develop and nurture customers to become strong advocates on behalf of Confluent.
  • Champion and advocate for Enterprise customer requirements within Confluent.
  • Contribute to continual improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewals goals.
  • Increase customer executive engagement and help arrange for executive invites to headquarters, marketing, and customer engagement events.

Key Skills/Attributes

  • Experienced and able to communicate effectively with business executives and leaders about the technical, account and financial aspects of their business relationship with Confluent.
  • Consulting experience a plus. 
  • Experience with the sales discovery process and customer service escalation models. 
  • Experience running Executive level reviews in person. 
  • Ability to command a room - public speaking experience a plus. 
  • Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric.
  • Honest and transparent partner to customers, winning and keeping their trust.
  • Exceptionally well organized / detail-oriented with outstanding oral and written skills. 
  • Technically competent with a fundamental understanding of Confluent technology, offerings, and value proposition. 
  • Experience in tracking sales activities, customer data, and customer status. 
  • Ability to multi-task across a high number of accounts at any given time.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 4+ years B2B experience in account management, sales or consulting role with proven results within global, high-growth, technology companies.
  • Salesforce.com experience
Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.
Share this job:
Renewal Account Manager
manager account manager saas Feb 26
 
Contrast Security, Inc. is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate analysis and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has intelligent agents that work actively inside applications to prevent data breaches, defeat hackers and secure the entire enterprise from development, to operations, to production.

The Renewal Account Manager is responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers.  In this role, you will own, drive and manage the renewal process, which will include working with customers, partners, resellers as well as Contrast sales and customer success personnel.  The successful candidate will have sound sales experience, strong negotiation expertise, combined with strong interpersonal and organizational skills.    

Role Responsibilities

  • Drive the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
  • Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • Maintain and report an accurate weekly forecast of renewal bookings for your assigned accounts
  • Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
  • Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Communicate risk, develop resolution strategies, escalating wherever appropriate
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • Be accountable for maintaining accurate customer renewal records including licenses, software expiration dates, customer contact information 
  • Prepare renewal proposals and quotes 
  • Process all renewal activities for your assigned accounts, ensuring timely and accurate renewals are in place for all expiring contracts 
  • Work with customers to resolve any issues which may be preventing them from maintaining a relationship with Contrast 
  • Effectively communicate company messages, value propositions, etc. verbally and in writing 
  • Collaborate with departments across the organization to advocate for the customer and work together to resolve any issues 
  • Uncover accounts which may be at risk and develop plans to mitigate it 
  • Recognize trends to help develop programs which maximize retention 

About You

  • Bachelor’s Degree required (or combo of education and experience)
  • Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization
  • Discovery, negotiation and closing skills
  • Superb customer service skills are required
  • Experience handling a pipeline and closing large contracts
  • Ability to uncover procurement contacts, processes and timelines
  • Work with creative, problem solving mindset
  • Self-motivated, proactive, energetic team player
  • Takes an active interest in increasing customer happiness and deepening customer relationships
  • Extraordinary time and process management skills, ensuring nothing slips through the cracks
  • Ability to work with multiple dynamic teams in a fast-paced environment

We Offer

  • Competitive compensation
  • In-office lunches
  • Medical, dental, vision benefits
  • 401(k)
  • Flexible paid time off
We are changing the world of software security. Do it with us.  
 
We believe in what we do and are passionate about helping our customers secure their business. We work hard, and we have fun doing it.
 
Solve the impossible. Easy = boring. If you’re looking for a fun work environment and like a challenge, you’ll love Contrast Security.
 
By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.)and hereby give your consent for Contrast Security, Inc. and/ or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles and locations.
 
The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.
 
We also collect Personal Information in connection with your application for benefits. In addition to the above, Personal Information also identifies those on behalf of whom you apply for benefits. During your application for benefits, the categories of Personal Information that we collect include name, government-issued identification number(s), email address, mailing address, emergency contact information, and demographic information. We collect and use those categories of Personal Information for administering the benefits for which you are applying and ensuring compliance with applicable legal requirements and Contrast policies.
As a California resident, you are entitled to certain rights under CCPA: 

Share this job:
Technical Account Manager
manager account manager devops Jan 27
As a Technical Account Manager (TAM) you'll become a trusted partner for our customers (both current and prospective!) by providing technical guidance on implementations and integrations. Rainforest customers are most successful when they've deeply integrated Rainforest QA into their CI/CD pipelines (both through software & processes) and you'll help them get there! Your guidance and support will be crucial to developing long lasting, successful relationships with our customers.

What you’ll do

  • Act as a trusted partner and technical adviser to customers & prospects
  • Manage and deliver implementation/integration projects to new & existing Rainforest customers
  • Effectively communicate information to executive team.  Resolve and/or escalate project issues in a timely fashion
  • Maintain clear documentation to keep internal stakeholders informed on the customer's status
  • Provide training, both internal and external, as a subject matter expert
  • Proactively investigate alternative approaches, technologies, or partnerships
  • Stay fluent in all of Rainforest's different features, including our unique QA automation offering

What we're looking for

  • 3+ years of consulting or professional services experience, and at least some software development experience
  • Desire to work in a customer facing role and interact with customers at multiple levels
  • Strong understanding of SDLC, DevOps and QA best practices and standard methods
  • Ability to break down ambiguous problems into concrete, manageable components
  • Experience owning, managing, and driving multiple projects of high complexity, often simultaneously
  • Demonstrated ability in creating, communicating, and delivering actionable plans to a diverse audience, including executives
  • Bonus: working as a software engineer or QA engineer within a sizable (5+) person team, personal programming projects, open source community involvement

How we'll reward you

  • Competitive compensation and stock options
  • 100% Medical, dental, and vision insurance covered (75% for dependents)
  • Voluntary 401k program
  • Weekly lunch stipend
  • Subsidized commuter benefits
  • Unlimited Vacation
  • 3x/year company offsites to bond with the entire company and explore exciting destinations around the world (last 3 off-sites: Okinawa, Budapest, Kuala Lumpur)
OUR COMMITMENT TO DIVERSITY AND INCLUSION

At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
Share this job: