Remote account-manager Jobs

Last Week

Senior Technical Account Manager
senior manager account manager python linux Nov 25
Our mission at Dragos is to protect the world’s most critical infrastructure from adversaries who wish to do it harm. We help defend industrial organizations that provide us with the necessities of modern civilization: running water, functioning electricity, and safe industrial working environments.
 
We are looking for a dedicated, ambitious and self-driven Technical Account Manager (TAM). As a TAM, you will work closely with our internal sales team and assigned customers, build relationships, be a trusted advisor, promote product adoption, help achieve their business and technical goals, and overcome their operational challenges.
 
The TAM is a technical liaison focused on monitoring and managing customer health. The TAM supports the Sales organization, coming alongside Account Managers, Solution Architects, and Business Development Representatives to provide a consistent and positive customer experience.
 
You will own implementation outcomes, issue resolution coordination and tracking, make product and service recommendations, prove ROI and value, build reference accounts and ensure there are no barriers to renewal.  You will have an intimate knowledge of your customers environment, will be required to have a robust knowledge of the Dragos Platform and service offerings, and understand the opportunities and challenges our customers face.

You will provide timely advice on upgrades and updates that are beneficial to the customer, perform those upgrades, and provide regular reports about the status of the customer and their system. The TAM provides feedback and insights to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.

Responsibilities

  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Support and coordinate with Sales to ensure an exceptional customer experience at every interaction
  • Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm
  • Address customers’ technical requests; proactively resolve all issues and make sure they manage to avoid problems
  • Manage customer expectation, hold them accountable and lead them to customer satisfaction
  • Provide advice, guidance and technical know-how to ensure successful ongoing usage and adoption
  • Assist with product upgrades
  • Conduct health checks
  • Promote advocacy
  • Engage with Field Operations to ensure a smooth deployment
  • Engage with Technical Support as a customer advocate to ensure speedy resolution of customer issues
  • Engage with R&D on detection and protocol gaps
  • Engage with Engineering to support customer reported issues
  • Engage with Product Management as the customer advocate on product roadmap discussions
  • Keep track of key account metrics; communicate progress to internal and external stakeholders
  • Identify service opportunities & training needs
  • Identifying growth opportunities
  • Conduct business reviews and perform onsite visits a few times a year
  • Expected to help and guide less experienced TAMs
  • Expected to identify key areas of improvement for the business unit

Requirements

  • 5 years working as a TAM or as a security team member at an energy or manufacturing company
  • Industrial Control Systems cybersecurity experience a plus
  • Working knowledge of Linux (command line)
  • Proficient in Python scripting
  • Splunk or Elastic experience or similar SIEM
  • Network traffic analysis skills: intermediate to advanced
  • Customer first attitude
  • Excellent analytical skills
  • Critical thinker with problem-solving skills; enjoys solving technical and challenging issues; tenacious
  • Experience in managing multiple stakeholders and projects  
  • Well organized
  • Tenacious
  • A listener who is customer-oriented and attentive to their needs
  • Team player, collaborative
  • Good time-management skills
  • Strong interpersonal and communication skills (both verbal and written)
  • Willingness to travel 25%
  • Must be able to pass background checks and drug tests
Dragos seeks passionate, hard-working, fun-loving, small-ego, big-brained people. Our tagline is “Safeguarding Civilization” not because we think highly of ourselves, but because the problems we are solving are critically important, today and in the years to come. We look for ICS experts across industries who are committed to growing global expertise in the space by training the next wave of future innovators and thought leaders.  

We offer competitive salaries, equity, and a comprehensive benefits package.
 
Dragos is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us!
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This Month

Senior Technical Account Manager
senior manager account manager linux cloud Nov 20
Our mission at Dragos is to protect the world’s most critical infrastructure from adversaries who wish to do it harm. We help defend industrial organizations that provide us with the necessities of modern civilization: running water, functioning electricity, and safe industrial working environments.
 
We are looking for a dedicated, ambitious and self-driven Technical Account Manager (TAM). As a TAM, you will work closely with our internal sales team and assigned customers, build relationships, be a trusted advisor, promote product adoption, help achieve their business and technical goals, and overcome their operational challenges.
 
The TAM is a technical liaison focused on monitoring and managing customer health. The TAM supports the Sales organization, coming alongside Account Managers, Solution Architects, and Business Development Representatives to provide a consistent and positive customer experience.
 
You will own implementation outcomes, issue resolution coordination and tracking, make product and service recommendations, prove ROI and value, build reference accounts and ensure there are no barriers to renewal.  You will have an intimate knowledge of your customers environment, will be required to have a robust knowledge of the Dragos Platform and service offerings, and understand the opportunities and challenges our customers face.
You will provide timely advice on upgrades and updates that are beneficial to the customer, perform those upgrades, and provide regular reports about the status of the customer and their system. The TAM provides feedback and insights to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.

Responsibilities

  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Support and coordinate with Sales to ensure an exceptional customer experience at every interaction
  • Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm
  • Address customers’ technical requests; proactively resolve all issues and make sure they manage to avoid problems
  • Manage customer expectation, hold them accountable and lead them to customer satisfaction
  • Provide advice, guidance and technical know-how to ensure successful ongoing usage and adoption
  • Assist with product upgrades
  • Conduct health checks
  • Promote advocacy
  • Engage with Field Operations to ensure a smooth deployment
  • Engage with Technical Support as a customer advocate to ensure speedy resolution of customer issues
  • Engage with R&D on detection and protocol gaps
  • Engage with Engineering to support customer reported issues
  • Engage with Product Management as the customer advocate on product roadmap discussions
  • Keep track of key account metrics; communicate progress to internal and external stakeholders
  • Identify service opportunities & training needs
  • Identifying growth opportunities
  • Conduct business reviews and perform onsite visits a few times a year
  • Expected to help and guide less experienced TAMs
  • Expected to identify key areas of improvement for the business unit

Requirements

  • 5 years working as a TAM in a similar field
  • 3 years experience in Industrial Control Systems cybersecurity
  • Working knowledge of Linux (command line)
  • Python scripting: intermediate to advanced
  • Splunk experience (or comparable SIEM): intermediate to advanced
  • Network traffic analysis skills: intermediate to advanced
  • Experience in on premise and cloud software solutions for Enterprise
  • Elasticsearch experience a plus
  • Customer first attitude
  • Excellent analytical skills
  • Critical thinker with problem-solving skills; enjoys solving technical and challenging issues; tenacious
  • Experience in managing multiple stakeholders and projects  
  • Well organized
  • Tenacious
  • A listener who is customer-oriented and attentive to their needs
  • Team player, collaborative
  • Good time-management skills
  • Strong interpersonal and communication skills (both verbal and written)
  • Willingness to travel 25%
  • Must be able to pass background checks and drug tests
Dragos seeks passionate, hard-working, fun-loving, small-ego, big-brained people. Our tagline is “Safeguarding Civilization” not because we think highly of ourselves, but because the problems we are solving are critically important, today and in the years to come. We look for ICS experts across industries who are committed to growing global expertise in the space by training the next wave of future innovators and thought leaders.  

We offer competitive salaries, equity, and a comprehensive benefits package including medical, dental, vision, disability, 401K and life insurance.
 
Dragos is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us!
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This Year

Technical Account Manager - Jira Align)
 
manager account manager saas Oct 07
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.

Atlassian Technical Account Managers (TAMs) for Jira Align guide our largest customers to build and deliver amazing value to their business with Jira Align. TAMs for Jira Align are technology and process champions. They provide thought leadership, analysis and actionable insights to frame a customer’s strategic direction. We then partner with our customers to help them achieve these business outcomes on Atlassian. TAMs for Jira Align work with their customers to better understand their Agile scaling needs and how Jira Align can meet their transformation efforts. You'll be the customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams using Atlassian's Jira Align solution.
As a Technical Account Manager (TAM) for Jira Align, you will be responsible for maintaining key relationships with our post-sale Jira Align customers. You'll also reach into all parts of Atlassian to champion the customer’s cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian TAMs for Jira Align strive to help enterprise customers get the most of their Atlassian investment.

Up to 30% travel may be required for this role.

On your first day, we'll expect you to hvae:

  • 5+ years of experience within SaaS companies
  • 2+ years of Enterprise customer facing roles
  • Strong familiarity with the principles of agile and lean development methodologies, including SAFe
  • Experience helping organizations scale Agile principles
  • Demonstrated ability to take customer insights from the field and inspire changes to the business
  • Customer interview skills, including the ability to dig deep into root causes
  • Analytical skills to identify and articulate themes from customer data
  • Experience working on cross-functional projects, engaging closely with Sales, Product, Support and other teams
  • Experience helping an organization adopt an Atlassian product or similar
  • Project management skills
  • Confidence and motivation to creatively tackle problems, self-learn and pivot quickly

It's great if you have, but not required:

  • Implementing SAFe® with SPC Certification (4.0 or newer)
More About Our Team

The Atlassian Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success.  TAMs engage with enterprise organizations with some of the most complex business challenges, and help them deliver a delightful solution to their business users.  TAMs are the trusted advisor whom customers can rely on to help them get the most out of their Atlassian investment and attain their ideal solution for team collaboration.  At Atlassian, you'll have a direct impact on millions of users, fast!  You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking.  We don't just want to know your opinions, we want to see your ideas in action.  We hire great people and then trust them to be great.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Technical Account Manager - Onboarding Success
 
manager account manager saas Oct 07
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.

Atlassian Technical Account Managers (TAMs) for Onboarding Success manage engagements with new Jira Align customers as they begin their implementation journey with Atlassian and Solution Partners. TAMs for Onboarding Success are strong relationship managers responsible for building a positive relationship with clients. They are responsible for helping to facilitate key activities that set new Jira Align customers up for success as they build and deliver amazing value using Jira Align.
A few of the main duties of a TAM for Onboarding Success include coordinating assigned company resources for the client, managing the client expectations, and working closely with Jira Align Solutions Architects and other internal teams to support the client. TAMs for Onboarding Success will be key to understanding and helping to promote opportunities for service and tool expansion within a client organization.
As a Technical Account Manager (TAM) for Onboarding Success, you will be responsible for maintaining key relationships with our post-sale Jira Align customers. You'll also reach into all parts of Atlassian to champion and facilitate a deeper level of engagement with our largest enterprise customers. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian TAMs for Onboarding Success strive to help enterprise customers get the most of their Atlassian investment.

On your first day, we'll expect you to have:

  • 5+ years of experience within SaaS companies
  • 2+ years of Enterprise customer facing roles
  • Demonstrated customer relationship management ability
  • Ability to manage multiple engagements simultaneously
  • Customer interview skills, including the ability to dig deep into root causes
  • Analytical skills to identify and articulate themes from customer data
  • Experience working on cross-functional projects, engaging closely with Sales, Product, Support and other teams
  • Experience helping an organization adopt an Atlassian product or similar
  • Project management skills
  • Confidence and motivation to creatively tackle problems, self-learn and pivot quickly

It's great if you have, but not required:

  • Strong familiarity with the principles of agile and lean development methodologies, including SAFe
  • Experience helping organizations scale Agile principles
  • Implementing SAFe® with SPC Certification (4.0 or newer)

More About Our Team

The Atlassian Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success.  TAMs engage with enterprise organizations with some of the most complex business challenges, and help them deliver a delightful solution to their business users.  TAMs are the trusted advisor whom customers can rely on to help them get the most out of their Atlassian investment and attain their ideal solution for team collaboration.  At Atlassian, you'll have a direct impact on millions of users, fast!  You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking.  We don't just want to know your opinions, we want to see your ideas in action.  We hire great people and then trust them to be great.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Strategic Account Manager, ITSM
 
manager account manager devops finance Aug 03
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.


Job description

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a billion-dollar, fast-growing software business with over 180,000 paying customers and hundreds of sales and implementation partners around the globe. Our culture is open, welcoming, collaborative, and deliriously passionate about our customers’ success; we are competitors who work with heart and balance.

Atlassian is the leader in agile planning, DevOps, and scaled agile using market-leading products like Jira and Jira Align. We are also the ultimate challenger in the market for IT Service Management and Operations. Gone are the days of unwieldy bloated IT management software. Today’s IT organization is a lean-agile machine. Every CIO is held to a higher bar and needs a modern platform to serve internal + external customers - delivering a tangible return on IT investment. With Jira Service Desk we offer an agile and scalable way to manage service and self-help. Between Statuspage and Opsgenie - incidents are triaged, managed, and resolved in real-time. Gone is the software of old, to reinvent and position our customers to leap forward into modern IT that powers their business efficiently and effectively.

We are looking for an experienced ITSM sales professional who has worked with senior leaders at the world’s largest companies. The Senior Account Executive will be the first person in this role and a key contributor in helping us author and define our sales approach with these customers specifically for our ITSM solutions. You will work arm-in-arm with partners, product teams, sales engineering, and the other sales teams to deliver comprehensive and compelling messages that result in scale adoption of Atlassian ITSM solutions. There is simply not a more exciting and hugely impactful strategic selling opportunity anywhere!

More about you

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Responsibilities:

  • Develop relationships primarily in Atlassian’s install base with multiple C-suite personas (e.g., CFO, CIO, COO)
  • Team with product and sales partners including inbound and outbound sales teams SEs, channel managers, partners, and management to consistently drive revenue through your named accounts and geography.
  • Work cross-functionally with other parts of the Atlassian family (marketing, services, support, product management, and finance/legal) to ensure your prospects are fully educated on the benefits of ITSM, Atlassian’s unparalleled technology offering as well as what is needed to guarantee implementation success.
  • Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes. Collaborate often with an outstanding sales operations team.
  • Regularly interact with leading tools and technology – Salesforce, the G-Suite, Slack, Zoom, etc – to work effectively both virtually/remotely and on-premises with your customers.
  • Partner, partner, partner - Atlassian's know outstanding accomplishments are the result of great teamwork, and success at the enterprise level “takes a community”. Work closely and openly with Atlassian partner management as well as directly with our partners who range from the largest global IT service providers to other sales and service firms of all shapes and sizes.
  • “Be the change you seek” and demonstrate unselfish leadership while helping Atlassian to continuously improve our ability to better serve our marketplace.
  • And never, ever &@%# the customer.

Required Skills, Characteristics

  • A minimum enterprise selling experience of 10 years+ working in field sales for leading software companies passionate about Enterprise ITSM solutions.
  • Demonstrated track record of exceeding quota.
  • Demonstrated ability to build and maintain healthy C-Level relationships
  • A history of working effectively in multi-channel, multi-product firms where internal/external bridge-building and partnering is a crucial quality.
  • Excellent business sense. You understand how to position, sell, and negotiate value, calculate return on investment, and are deeply trained in strategic selling.
  • You are a senior contributor who has mastered executive communication but also feels comfortable working with technology evaluation and procurement teams.
  • You are Humble, Hungry and Smart (with a big EQ) and a great teammate.
  • While highly proficient and confident, you remain coachable and strive to be the very best in your sales profession. Your ego is fully in-check.
  • You are never satisfied until your customer is an enthusiastic reference account and will do what is vital to help make your customers successful.
  • Along with the above, you have the utmost sense of responsibility and accountability. We have ambitious goals and need to execute relentlessly to “get stuff done." 


More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Technical Account Manager
 
manager account manager cloud devops Jul 29
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian Technical Account Managers (TAMs) guide our largest customers (post-sales) to scale, deploy and deliver amazing value to their business with the adoption of our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's short and longer term goals, and then orchestrate our customer's team past their hurdles so they may achieve their desired outcome. As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new Collaboration communities, or improving IT services. You'll be our customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams with Atlassian's solutions.

In this role, you'll cut across multiple technical disciplines and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian stack of Confluence, Jira, and Developer Tools. You will do this by providing advisory services and guidance on the tooling.  In this role you will not be required to do any hands-on or configuration / customisations of the customers systems and/or environments. This work is typically performed by the customer themselves, or a solution partner from the Atlassian ecosystem. 

Atlassian TAMs strive to help enterprise customers improve the benefits of their Atlassian investment, by becoming their Trusted Advisor.

On your first day, we'll expect you to have:

  • Experience working with large customers in a consulting or technical evangelist capacity, especially in the software or developmental tools industry
  • Must have at least 3-5+ years technical and consulting experience with Atlassian products in the Enterprise or Fortune 5000 space. In particular, Jira, Confluence, Bitbucket, Jira Align, Bamboo, Crowd
  • Experience with On-Premise implementation of Atlassian tools preferred, Atlassian Cloud experience is a bonus
  • Experience with two or more of the following: DevOps and automation, continuous integration, agile development, real-time collaboration, or IT service management
  • Deep understanding of IT infrastructure and governance, OSI model layers, and critical business process management
  • Interest in working creatively with customers understand technical and business requirements and implement solutions, including change management and technical engagement delivery
  • Public speaking experience or published thought leadership
  • Required travel:
  • Typically up to 30% and some international travel may be required
More about our team

Our Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. As a part of the team you'll engage with enterprise organisations with some of the most complex business challenges, and help them deliver a delightful solution to business users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of our products and attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Technical Account Manager
manager account manager java python ruby html Jul 27
SocialChorus is a platform for communicators. We help them become heroes within their organizations by giving them the tools and expertise they need to unify their enterprises. Companies thrive and win when all of their workers feel aligned, informed and supported. In simple terms, we help companies work as one.

Joining SocialChorus means joining a movement to connect every worker. This movement has taken root and is evident in our world-class customer base and their millions of employees worldwide. Now we need your help to achieve our goal of connecting every worker. Ready to make a difference?

As part of our distributed team working from anywhere, the Technical Account Manager (TAM) is a key contributor to our post-sale Technical Services team performing a wide range of duties for an assigned list of large enterprise customers.

An ideal candidate will have strong facilitation, communication and interpersonal skills, attention to detail, and an ability to build relationships with all levels within the organization. Successful candidates will have technical and account management experience, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top quality customer experience.

Responsibilities

  • Provide technical management and product technical support for assigned SocialChorus customers
  • Go beyond break-fix support by becoming a true technical partner for your customers by helping to shape their implementation and growth strategy
  • Establish strong relationships with the SocialChorus Account Teams on your assigned customers
  • Establish strong relationships with the SocialChorus Customer Engineering, Support, Product, and Engineering teams to ensure proper management and priority escalation of your assigned customer requests
  • Meet regularly with assigned customers, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, feature request status, and services activity
  • Develop an in-depth understanding of your assigned customers’ technical environment to understand and even predict potential SocialChorus platform problems within their deployment
  • Team up with the SocialChorus Engagement Manager assigned to your accounts to be the advocate and voice for customer requirements and challenges within various teams at SocialChorus
  • Direct crisis and incident response, working with the customer Success team and engineering teams to ensure timely resolution, while communicating effectively with customers. This will require customer responses outside of normal business hours for high severity issues
  • Maintain strong technical knowledge of SocialChorus’ product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issues
  • Advocate for product enhancements with Engineering & Product Management to solve customer challenges.

Qualifications

  • Bachelor's Degree or higher in a technical discipline or equivalent experience
  • 5+ years of industry experience in a technical account manager, professional services, sales engineer, or support engineer role with exposure to multiple SaaS platforms
  • Knowledge of project management and strong account management skills
  • Very strong customer service and excellent communication skills, both written and oral
  • Strong drive to look at challenges and help define solutions
  • Experience working closely with engineering and support teams to triage and assign technical issues
  • Proficient with REST, SAML 2, and oAuth
  • Ability to manage multiple customer projects in parallel
  • Comfortable in ambiguous start-up environments
  • Proven track record of managing large enterprise accounts
  • Experience with Jira or similar ticket tracking systems a plus
  • Experience in HTML, CSS, Ruby, Java, Python is a plus.
Why SocialChorus?

Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.

If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.

Come for the challenges, come for the people, and the unlimited PTO, health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.
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Technical Account Manager
 
manager account manager devops Jun 18
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian Technical Account Managers (TAMs) guide our largest customers to build and deliver amazing value to their business with our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's strategic direction, and then orchestrate our customer's team past their hurdles so they may achieve their desired outcome.

As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new Collaboration communities, or improving IT services. You'll be our customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams with Atlassian's solutions.

In this role you'll cut across multiple technical disciplines and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian stack of Confluence, JIRA and Developer Tools. You'll also reach into all parts of Atlassian to champion the user's cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian TAMs strive to help enterprise customers improve the benefits of their Atlassian investment.

On your first day, we'll expect you to have:

  • Experience working with large customers in a consulting or technical evangelist capacity, especially in the software or developmental tools industry
  • Experience with two or more of the following: devops and automation, continuous integration, agile development, real-time collaboration, or IT service management
  • Deep understanding of IT infrastructure and governance, OSI model layers, and critical business process management
  • Interest in working creatively with customers understand technical and business requirements and implement solutions, including change management and technical engagement delivery

It's great, but not required if you have:

  • Experience working with Atlassian products
  • Public speaking experience or published thought leadership
More About Our Team

Our Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. As a part of the team you'll engage with enterprise organizations with some of the most complex business challenges, and help them deliver a delightful solution to business users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of our products and attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Technical Account Manager - EMEA
Algolia  
manager account manager java javascript ruby php Jun 18
*This role will be required to be based in the UK or France,
*You must be able to provide coverage for UK time 8 AM - 5 PM.

The Technical Account Manager (TAM) serves as a designated technical support contact and a trusted advisor to Algolia’s customers. The TAM works to deliver and manage resolution of complex issues with the full context and understanding of the customers specific product and technology environment. The TAM will orchestrate reactive and proactive support across Algolia Product Engineering teams as related to a customer’s operation and optimization of Algolia’s products. By maintaining a long-term relationship with their customers, a TAM gains an understanding of the customer’s overall technical environment, usage trends, and pain points - which is used by the TAM to effectively support customers.

RESPONSIBILIES:

  • Serve as the primary point of contact, develop and lead the technical relationships for a named set of accounts.
  • Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.
  • Manage a diverse and complex scope of support issues across multiple client engagements.
  • Work across the organization and escalate as necessary for confirmation of solutions or other options.
  • Effectively troubleshoot, properly document, and regularly update customer’s support issues.
  • Submit software bug reports to the Engineering team for problems needing attention.
  • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
  • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
  • Proactively identify and work with the customer to resolve technical risks and bottlenecks.
  • Provide guidance on how to optimize the use of their environment.

REQUIRMENTS:

  • 5+ years of experience in Technical Support, supporting SaaS enterprise software
  • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
  • Experience with REST API, database management, and web development technologies
  • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
  • Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
  • Excellence in time management, task prioritization, and evaluation of situational urgency
  • Algolia operates a 24/7 support center, ability to work weekends and holidays as needed may be required
  • Travel to customers' locations may be required
  • This role will be required to work UK time (8 AM - 5 PM)

NICE TO HAVE:

  • Basic familiarity with iOS & Android platforms.
  • Experience supporting open-source projects & their GitHub communities.
  • Working in a 24/7 contact center environment
  • Experience with Shopify, Magento, and Salesforce.com a plus

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
  • TRUST - Willingness to trust our co-workers and to take ownership
  • CANDOR - Ability to receive and give constructive feedback
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company
  • HUMILITY - Aptitude for learning from others, putting ego aside
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Technical Account Manager
Algolia  
manager account manager java javascript ruby php Jun 08
The Technical Account Manager (TAM) serves as a designated technical support contact and a trusted advisor to Algolia’s customers. The TAM works to deliver and manage resolution of complex issues with the full context and understanding of the customers specific product and technology environment. The TAM will orchestrate reactive and proactive support across Algolia Product Engineering teams as related to a customer’s operation and optimization of Algolia’s products. By maintaining a long-term relationship with their customers, a TAM gains an understanding of the customer’s overall technical environment, usage trends, and pain points - which is used by the TAM to effectively support customers.

RESPONSIBILIES:

  • Serve as the primary point of contact, develop and lead the technical relationships for a named set of accounts.
  • Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.
  • Manage a diverse and complex scope of support issues across multiple client engagements.
  • Work across the organization and escalate as necessary for confirmation of solutions or other options.
  • Effectively troubleshoot, properly document, and regularly update customer’s support issues.
  • Submit software bug reports to the Engineering team for problems needing attention.
  • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
  • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
  • Proactively identify and work with the customer to resolve technical risks and bottlenecks.
  • Provide guidance on how to optimize the use of their environment.

REQUIRMENTS:

  • 5+ years of experience in Technical Support, supporting SaaS enterprise software.
  • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
  • Experience with REST API, database management, and web development technologies.
  • Strong desire to help people solve problems with the ability to explain complex technical  concepts to a broad audienceProficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels.
  • Excellence in time management, task prioritization, and evaluation of situational urgency.
  • Algolia operates a 24/7 support center, ability to work weekends and holidays as needed may be required.
  • Travel to customers' locations may be required.

NICE TO HAVE:

  • Basic familiarity with iOS & Android platforms.
  • Experience supporting open-source projects & their GitHub communities.
  • Working in a 24/7 contact center environment
  • Experience with Shopify, Magento, and Salesforce.com a plus

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
  • TRUST - Willingness to trust our co-workers and to take ownership
  • CANDOR - Ability to receive and give constructive feedback
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company
  • HUMILITY - Aptitude for learning from others, putting ego aside

BENEFITS:

  • Covered medical, dental, and vision benefits for you and your family 
  • 401(k) Matching Plan
  • Flexible work hours and unlimited Paid Time Off 
  • Paid Parental Leave
  • Pre-tax commuter benefits 
  • Life insurance and disability benefits 
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Technical Account Manager
 
manager account manager cloud devops Apr 06
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Job summary

Atlassian Technical Account Managers (TAMs) guide our largest customers to build and deliver amazing value to their business with our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's strategic direction, and then orchestrate our customer's team past their hurdles so they may achieve their desired outcome. As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new Collaboration communities, or improving IT services. You'll be our customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams with Atlassian's solutions.

In this role, you'll cut across multiple technical disciplines and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian stack of Confluence, Jira, and Developer Tools. You'll also reach into all parts of Atlassian to champion the user's cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets.
Atlassian TAMs strive to help enterprise customers improve the benefits of their Atlassian investment.

On your first day, we'll expect you to have:

  • Experience working with large customers in a consulting or technical evangelist capacity, especially in the software or developmental tools industry
  • Must have at least 3-5+ years technical and consulting experience with Atlassian products in the Enterprise or Fortune 5000 space. In particular, Jira, Confluence, Bitbucket, Jira Align, Bamboo, Crowd
  • Experience with On-Premise implementation of Atlassian tools preferred, Atlassian Cloud experience is a bonus
  • Experience with two or more of the following: DevOps and automation, continuous integration, agile development, real-time collaboration, or IT service management
  • Deep understanding of IT infrastructure and governance, OSI model layers, and critical business process management
  • Interest in working creatively with customers understand technical and business requirements and implement solutions, including change management and technical engagement delivery
  • Public speaking experience or published thought leadership

Required travel:

  • Typically up to 30% and some international travel may be required
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Enterprise Account Manager - West Coast
manager account manager Apr 06
Dubbed an "open-source unicorn" by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Sequoia Capital, Benchmark, and Index Ventures to recently invest a combined $125 million in our Series D financing. Our product has been adopted by Fortune 100 customers across all industries, and we’re being led by the best in the space—our founders were the original creators of Apache Kafka®. We’re looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform!

The Enterprise Account Manager (EAM) will play a key role in driving customer success, renewals and subscription expansion within our Enterprise accounts.

Key Responsibilities

  • Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and customer retention activities as a member of a sales team.
  • Serve as primary POC for assigned customers in securing renewal - including quotation, negotiation, and closing activities.
  • Submit accurate and timely renewal sales forecasts through Salesforce.com
  • Identify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts.
  • Coordinate the engagement of other Confluent resources (e.g. Customer Operations, Customer Success, Sales, Sales Engineering, etc.) to ensure ongoing customer success.
  • Meet and exceed daily and weekly touchpoint goals for existing customers to ensure proactive cadence (e.g. every 30-days).
  • Promote the use of Confluent features and technology.
  • Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products.
  • Proactively identify issues/risks and escalate internally for prompt resolution.
  • Develop and nurture customers to become strong advocates on behalf of Confluent.
  • Champion and advocate for Enterprise customer requirements within Confluent.
  • Contribute to continual improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewals goals.
  • Increase customer executive engagement and help arrange for executive invites to headquarters, marketing, and customer engagement events.

Key Skills/Attributes

  • Experienced and able to communicate effectively with business executives and leaders about the technical, account and financial aspects of their business relationship with Confluent.
  • Consulting experience a plus. 
  • Experience with the sales discovery process and customer service escalation models. 
  • Experience running Executive level reviews in person. 
  • Ability to command a room - public speaking experience a plus. 
  • Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric.
  • Honest and transparent partner to customers, winning and keeping their trust.
  • Exceptionally well organized / detail-oriented with outstanding oral and written skills. 
  • Technically competent with a fundamental understanding of Confluent technology, offerings, and value proposition. 
  • Experience in tracking sales activities, customer data, and customer status. 
  • Ability to multi-task across a high number of accounts at any given time.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 4+ years B2B experience in account management, sales or consulting role with proven results within global, high-growth, technology companies.
  • Salesforce.com experience
Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.
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Renewal Account Manager
manager account manager saas Feb 26
 
Contrast Security, Inc. is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate analysis and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has intelligent agents that work actively inside applications to prevent data breaches, defeat hackers and secure the entire enterprise from development, to operations, to production.

The Renewal Account Manager is responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers.  In this role, you will own, drive and manage the renewal process, which will include working with customers, partners, resellers as well as Contrast sales and customer success personnel.  The successful candidate will have sound sales experience, strong negotiation expertise, combined with strong interpersonal and organizational skills.    

Role Responsibilities

  • Drive the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships
  • Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • Maintain and report an accurate weekly forecast of renewal bookings for your assigned accounts
  • Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
  • Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Communicate risk, develop resolution strategies, escalating wherever appropriate
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • Be accountable for maintaining accurate customer renewal records including licenses, software expiration dates, customer contact information 
  • Prepare renewal proposals and quotes 
  • Process all renewal activities for your assigned accounts, ensuring timely and accurate renewals are in place for all expiring contracts 
  • Work with customers to resolve any issues which may be preventing them from maintaining a relationship with Contrast 
  • Effectively communicate company messages, value propositions, etc. verbally and in writing 
  • Collaborate with departments across the organization to advocate for the customer and work together to resolve any issues 
  • Uncover accounts which may be at risk and develop plans to mitigate it 
  • Recognize trends to help develop programs which maximize retention 

About You

  • Bachelor’s Degree required (or combo of education and experience)
  • Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization
  • Discovery, negotiation and closing skills
  • Superb customer service skills are required
  • Experience handling a pipeline and closing large contracts
  • Ability to uncover procurement contacts, processes and timelines
  • Work with creative, problem solving mindset
  • Self-motivated, proactive, energetic team player
  • Takes an active interest in increasing customer happiness and deepening customer relationships
  • Extraordinary time and process management skills, ensuring nothing slips through the cracks
  • Ability to work with multiple dynamic teams in a fast-paced environment

We Offer

  • Competitive compensation
  • In-office lunches
  • Medical, dental, vision benefits
  • 401(k)
  • Flexible paid time off
We are changing the world of software security. Do it with us.  
 
We believe in what we do and are passionate about helping our customers secure their business. We work hard, and we have fun doing it.
 
Solve the impossible. Easy = boring. If you’re looking for a fun work environment and like a challenge, you’ll love Contrast Security.
 
By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.)and hereby give your consent for Contrast Security, Inc. and/ or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles and locations.
 
The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.
 
We also collect Personal Information in connection with your application for benefits. In addition to the above, Personal Information also identifies those on behalf of whom you apply for benefits. During your application for benefits, the categories of Personal Information that we collect include name, government-issued identification number(s), email address, mailing address, emergency contact information, and demographic information. We collect and use those categories of Personal Information for administering the benefits for which you are applying and ensuring compliance with applicable legal requirements and Contrast policies.
As a California resident, you are entitled to certain rights under CCPA: 

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Technical Account Manager
manager account manager devops Jan 27
As a Technical Account Manager (TAM) you'll become a trusted partner for our customers (both current and prospective!) by providing technical guidance on implementations and integrations. Rainforest customers are most successful when they've deeply integrated Rainforest QA into their CI/CD pipelines (both through software & processes) and you'll help them get there! Your guidance and support will be crucial to developing long lasting, successful relationships with our customers.

What you’ll do

  • Act as a trusted partner and technical adviser to customers & prospects
  • Manage and deliver implementation/integration projects to new & existing Rainforest customers
  • Effectively communicate information to executive team.  Resolve and/or escalate project issues in a timely fashion
  • Maintain clear documentation to keep internal stakeholders informed on the customer's status
  • Provide training, both internal and external, as a subject matter expert
  • Proactively investigate alternative approaches, technologies, or partnerships
  • Stay fluent in all of Rainforest's different features, including our unique QA automation offering

What we're looking for

  • 3+ years of consulting or professional services experience, and at least some software development experience
  • Desire to work in a customer facing role and interact with customers at multiple levels
  • Strong understanding of SDLC, DevOps and QA best practices and standard methods
  • Ability to break down ambiguous problems into concrete, manageable components
  • Experience owning, managing, and driving multiple projects of high complexity, often simultaneously
  • Demonstrated ability in creating, communicating, and delivering actionable plans to a diverse audience, including executives
  • Bonus: working as a software engineer or QA engineer within a sizable (5+) person team, personal programming projects, open source community involvement

How we'll reward you

  • Competitive compensation and stock options
  • 100% Medical, dental, and vision insurance covered (75% for dependents)
  • Voluntary 401k program
  • Weekly lunch stipend
  • Subsidized commuter benefits
  • Unlimited Vacation
  • 3x/year company offsites to bond with the entire company and explore exciting destinations around the world (last 3 off-sites: Okinawa, Budapest, Kuala Lumpur)
OUR COMMITMENT TO DIVERSITY AND INCLUSION

At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
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