Senior Manager - TAM Advisory Practice, EMEA

senior manager devops
May 20 2020
Full Time

Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian is looking for a dynamic business leader to head up a rapidly expanding Technical Account Management (TAM) advisory practice team in EMEA.

Atlassian TAMs are senior customer facing thought leaders who apply their unrivaled blend of technology & process mastery to help customers unleash the potential of their teams through their Atlassian solutions.

Whether the customer is scaling out an Agile product delivery competency, introducing a DevOps culture, adopting modern IT management practices, or establishing new ways of teamwork across their enterprise - the TAM advisory team ensures the customer achieves their transformational objective by getting the most out of Atlassian's products.

The Role

As the leader of the TAM organization in EMEA, you will be responsible for all aspects from pre-sales to post-sales of the service delivery lifecycle.

This includes:

- Establishing relationships with senior customer leaders, to help them understand the benefits of engaging an Atlassian TAM advisor;
- Working with Atlassian Solutions Partners & Sales teams, to promote the value of the TAM advisory service to our largest customers;
- Managing the rigor of the TAM pipeline development with the sales team to convert prospects into active engagements;
- Running the fiscal and hiring plans of the TAM service for the region;
- Staffing, On-Boarding, and Mentoring new TAM hires;
- Managing quality of Service Delivery for the region;
- Defining Quarterly objectives for account and team development;
- Engaging with customers that are going big on the Atlassian suite to unlock standardization decisions at the executive leadership level;

More about you

You have experience building a consulting team and being responsible for the P&L of a services business. You understand what it takes to engage senior customer executives to create demand for strategic service offerings, and to build up service team delivery capabilities. You also may have experience co-delivering engagements jointly with larger global consulting partners.

Beyond just running the business, you also enjoy the creative aspects of consulting, innovating on solutions frameworks, and unique approaches to accelerating customers' business transformations.

We’d love if you have been responsible for a digital or agile transformation initiative spanning multiple teams. People describe you as strong team builder, with high emotional intelligence - someone who can set the right direction and expectations with a team of high performing individuals, be an adept communicator across time-zones and cultures.

You're fluent in English, and nice to have a second language such as German or French for business communication.

More about the team

The Atlassian Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success.

TAMs have a direct line into our product strategy leadership, and engage with enterprise organizations on some of the most complex business challenges, to deliver engaging solutions for their business problems. TAMs are the trusted advisor whom customers can rely on to help them get the most out of their Atlassian investment and attain their ideal solution for team collaboration.

At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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