Technical Writer - Cloud

cloud saas api
Jul 23 2020
Full Time

At Couchbase, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing. You’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.

Documentation at Couchbase is a crucial component of the product experience. As the Technical Writer for Couchbase Cloud, you will work closely with a global team spread across the US, UK, and India to deliver documentation that helps our customers be successful. Working in a fast-paced environment, you experience the immediate and direct impact of your contributions through frequent (monthly) releases to our rapidly growing base of global customers.
You are passionate about simplifying concepts and procedures for complex distributed systems in a simple, example-first approach. You have strong interpersonal skills and look for innovative ways to collaborate with the extended team.

Note: Wish to work from home? Not a problem - This role can be remote and located anywhere in the United Kingdom or United States.

Responsibilities

  • Create documentation and other help content such as tutorials, sample code, best practices, API docs, videos, to ensure the success of our customers
  • Walk in the customers’ shoes by playing with the software and ensure that the documentation reflects best practices
  • Work closely with the stakeholders to ensure that features, enhancements, and changes are fully documented
  • Work closely with stakeholders to deliver completed documentation for monthly releases
  • Proactively engage with Support Engineers and other stakeholders to gather feedback and iterate frequently to keep the help content relevant and up-to-date
  • Write clearly in English, using a simple, conversational tone

Preferred Qualifications

  • Bachelor's degree in Tech/Computer Science, or equivalent practical experience
  • Experience in technical writing, product documentation, or online publishing
  • 5+ years of experience documenting Cloud/SaaS/complex distributed systems/ cloud-native database infrastructure
  • Basic familiarity with Amazon Web Service or other cloud infrastructure platforms is required
  • Strong understanding of Cloud platforms, operating systems, networking, databases, and security. Knowledge of relational or document databases is preferred.
  • Be knowledgeable about a wide range of cloud and open source technologies
  • Excellent communication skills, both written and verbal
  • Experience with text-based authoring with Asciidoc or Markdown and collaborative authoring practices
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