Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Atlassian Technical Account Managers (TAMs) guide our largest customers (post-sales) to scale, deploy and deliver amazing value to their business with the adoption of our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's short and longer term goals, and then orchestrate our customer's team past their hurdles so they may achieve their desired outcome. As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new Collaboration communities, or improving IT services. You'll be our customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams with Atlassian's solutions.
In this role, you'll cut across multiple technical disciplines and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian stack of Confluence, Jira, and Developer Tools. You will do this by providing advisory services and guidance on the tooling. In this role you will not be required to do any hands-on or configuration / customisations of the customers systems and/or environments. This work is typically performed by the customer themselves, or a solution partner from the Atlassian ecosystem.
Atlassian TAMs strive to help enterprise customers improve the benefits of their Atlassian investment, by becoming their Trusted Advisor.
On your first day, we'll expect you to have:
- Experience working with large customers in a consulting or technical evangelist capacity, especially in the software or developmental tools industry
- Must have at least 3-5+ years technical and consulting experience with Atlassian products in the Enterprise or Fortune 5000 space. In particular, Jira, Confluence, Bitbucket, Jira Align, Bamboo, Crowd
- Experience with On-Premise implementation of Atlassian tools preferred, Atlassian Cloud experience is a bonus
- Experience with two or more of the following: DevOps and automation, continuous integration, agile development, real-time collaboration, or IT service management
- Deep understanding of IT infrastructure and governance, OSI model layers, and critical business process management
- Interest in working creatively with customers understand technical and business requirements and implement solutions, including change management and technical engagement delivery
- Public speaking experience or published thought leadership
- Typically up to 30% and some international travel may be required
More about our team
Our Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. As a part of the team you'll engage with enterprise organisations with some of the most complex business challenges, and help them deliver a delightful solution to business users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of our products and attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.