Support Engineer, Cloud

cloud java saas linux
May 03 2021
Full Time

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

We're looking for a Cloud Support Engineer to join our growing technical support team with the goal of making our customers awesome. If you love solving the deepest and gnarliest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Atlassian is a growing company and there's a lot of opportunity to work with a broad range of technologies, people and products. Caution, this isn't your typical support gig.

The Cloud Support Engineer will serve as the first point of contact for customers that utilize Atlassian products. You will be required to identify the root cause of customer issues, triage their problems, verify bugs and frequently provide unique and creative solutions. You often times find yourself collaborating with our global Support team to serve customers worldwide and publish new knowledge to our customer self-help portal. You will be responsible for providing Atlassian's legendary customer service through professional written and verbal communication with customers in various types of roles. As a Cloud Support Engineer you are truly motivated by customer success in building the next great thing with Atlassian products.


More About You:

  • Excellent communication skills
  • Experience in technical support preferably working with Java/J2EE or similar applications
  • Basic experience working with Linux systems
  • Very good knowledge of databases and SQL
  • Understanding of basic network functions, standards, and protocols

It's great, but not required, if you have:

  • Experience working with Atlassian products
  • Experience working with large scale SaaS environments
  • Skills with log analysis tools such as Splunk
  • Experience with large scale incidents
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
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