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Aug 10th, 2021

Head of Program Management

About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges in the world. 

We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter. 

Our diverse group of 2,000+ Krakenites are distributed all over the world, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential. 

Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!

About the Role

The Head of Program Management will support the Product team with the delivery of programs, projects and initiatives across the organization and help to build a world class Program Management team. In this role, you will work across multiple functions across Product, Engineering, Design, Data and Marketing teams, helping to improve the effectiveness of the product development lifecycle. You will be a driver behind building, maintaining, and tracking cross-functional dependencies, achieving requirement alignments, resolving program roadblocks, setting timelines and developing the right artifacts, all coordinated around strategic objectives. The ideal candidate will be a great cross-functional relationship builder, excellent goal and timeline focused executer able to focus a large group on required outcomes, while taking a flexible approach to release and program management.


  • Lead a diverse Program Management team, act as a role model and mentor for your team members
  • Manage programs from inception through completion while leveraging your excellent stakeholder management and program management skills
  • Collaborate with a diverse cross-functional team (Product, Engineering, Marketing, UX, Data and others) to deliver critical product development programs and projects 
  • Establish roadmaps and milestones, anticipate and manage risks, resolve technical and operational challenges
  • Establish and manage required processes, communication forums, artifacts, reporting formats and tools to scale high quality product development operations 
  • Become a trustful and reliable partner to multidisciplinary stakeholders
  • Communicate status and manage stakeholder expectations 


  • Bachelor's degree in Engineering, Computer Science, other technical or analytical fields, or equivalent practical experience
  • 8+ years experience working as a program manager or similar role in a technology company and 4+ years experience building and managing teams
  • Experience coordinating a full lifecycle of product development, incl. launching features to consumers, through frontend and backend platform development
  • Experience working with and coordinating operations of large cross-functional and interdisciplinary working groups (e.g. product management, engineering, data, design, etc.)
  • Tenacious, self starter who thrives in understanding the details of complex, cross-functional projects and can effectively distill into actionable project plans.   
  • Superb organizational skills and an analytical view on maximizing productivity, with a focus on value and not getting caught up on process
  • Exceptional communication and stakeholder management skills, both written and verbal. 
  • Have the energy and patience to work in a dynamic team and rapidly growing industry, while applying a methodical and analytical mindset 
  • Comfortable working with a lot of data in technical environment, requiring high attention to detail 
  • Ability to simplify operational and informational complexity, delivering the right message to each stakeholder 

Preferred Qualifications

  • Master’s degree in Engineering, Computer Science, other technical or analytical field, or equivalent practical experience.
  • Knowledge of Web, Android and/or iOS development environments and release processes.
  • Knowledge of SQL, Python, Tableau, and/or similar.
  • Working knowledge of project and work stream management tools such as Confluence, Jira and/or other project management tools is a plus. 
  • Experience building productivity and automation tools  
  • Ability to exercise technical and product judgment in solving roadblocks 
  • Ability to be an influential member of a highly integrated team composed of both technical and non-technical members 
  • Interest in Bitcoin, Cryptocurrency or Blockchain is highly preferred
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at We’re excited to see what you’re made of.  

Learn more about us

Kraken Digital Asset Exchange