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Aug 24th, 2021

Sr. Manager, Product Operations

Full Time

About Quizlet:

Inspired by our belief that anyone can learn anything and powered by our own curiosity, we build the smartest tools we can imagine to help students learn.  

Quizlet is the popular, global learning platform and app that millions of students, teachers and everyday people use to study any subject imaginable for school, work or as part of their personal interests -- including two-thirds of high school students and half of all college students in the US. Combining cognitive science and machine learning, Quizlet guides students through adaptive study activities to confidently reach their learning goals. We’re on track to become the undisputed leader in user-generated learning content and engagement, at the scale of YouTube.  

Valued at $1 billion, Quizlet has raised over $60 million in venture capital from investors including Icon Ventures, Union Square Ventures, General Atlantic, Costanoa Ventures, Owl Ventures, and Altos Ventures.  

To serve our global community of learners, our teams tackle lofty technical challenges and design for use cases across cultures and languages. We work hard, act like owners, and collaborate every chance we get. We’re energized by the potential to power more learners through multiple approaches and various tools.

With offices in major cities around the world and ambitious plans for expansion, we remain grounded in our commitment to our mission of helping people learn. We’re looking for new team members who crave a challenge and want to help us continue amplifying our impact. If you’d like to learn more, visit our careers page!

About the Team:

User Operations is a multifunctional organization at Quizlet that helps students and teachers use our products successfully while also working to encourage a user-centered culture at Quizlet. We support a global user base of students and teachers who rely on Quizlet to power their learning. As part of User Operations, the Product Operations team (currently known as the Product Support Specialist team) serves as a bridge between our users and our product development teams. There is consistent collaboration with other teams in User Operations—including Support Operations, Self Service and Policy Enforcement—along with other teams across all of Quizlet.

About the Role:

We are seeking an experienced Product Operations leader to run and scale the fast-growing Product Operations function at Quizlet. You will have the opportunity to build on the success of our current team and lay out a vision for scaling the function as Quizlet’s product and user base rapidly expands. You will serve as a people manager, functional lead and product area owner while ensuring that everyone your team engages with and supports is able to achieve their goals. The role will report to the Senior Director of User Operations. Initial people management scope will include three direct reports. 

In this role, you will:

  • Build and manage a high-performing team of product specialists, analysts and program managers
  • Develop and execute on a roadmap to scale the Product Operations function
  • Lead your team through planning cycles by establishing objectives, key results and priorities that align with both User Operations and company objectives
  • Help improve the quality and impact of the Quizlet product by supporting and enhancing user feedback loops
  • Build out the team, systems and infrastructure for scalable subject matter expertise within Product Operations
  • Construct and support the processes for effective change management around A/B testing, new features and product launches
  • Be a key voice of influence and direction around achieving and sustaining a measured, high-quality user experience
  • Create an environment that fosters creativity, innovation and problem solving
  • Ensure there is a data-driven approach across all aspects of Product Operations 
  • Collaborate with managers and functional leaders across the organization to achieve company goals
  • Serve as a key leader in the User Operations organization by contributing overall strategy and direction
  • Act as the product specialist for specific product areas

What you bring to the table:

  • Prior experience leading a product operations, user support, or product team at scale
  • 5+ years of people management experience
  • Passion for ownership, responsibility and leadership
  • Demonstrated success with establishing and achieving measurable goals 
  • Enthusiasm for owning part of the product and producing hands-on work
  • Excellent communication skills, both written and oral
  • Excellent cross-functional collaboration skills

Bonus points if you have:

  • Experience working as part of a global team
  • Experience working as part of an Engineering or Analytics team
  • SQL or other technical or analytical skills

Benefits & Perks:

  • Collaborate with your manager and team to create a schedule that ensures a high level of productivity (creating that ideal work/life balance)
  • We offer 20 days of paid vacation (and we expect you to take them!)
  • We provide a monthly in home office stipend to employees while our teams are working remote during the COVID pandemic
  • We’ll provide you with a laptop and top-notch benefits available to all full-time Quizletters
We strive to make everyone feel comfortable and welcome! 
We work to create a holistic interview process, where both Quizlet and candidates have an opportunity to view what it would be like to work together, in exploring a mutually beneficial partnership.
We provide a transparent setting, that gives a comprehensive view of who we are!  

In Closing:

We hope you are excited about everything you read so far. We highly encourage you to apply for this position, even if you feel you do not meet all the requirements. Quizlet is always looking for amazing folks that believe in our mission and can contribute to our team in various ways - not merely candidates that fit a certain mold.

We have a bias for action, take initiative, and hustle to deliver results. We make informed decisions whenever possible but are unafraid to take calculated risks on great ideas to promote learning. We embrace challenges and see effort as the path to mastery. We’re constantly seeking opportunities to learn and we embrace curiosity. Quality matters at Quizlet, and we hold the bar high on everything we do.
We treat each other with honesty and respect, encourage vigorous debate, and seek critical feedback. We value diversity, humility, transparency, and collaboration as the best paths to our success — as individuals, as a team, and as a company.

Quizlet’s success as an online learning community depends on a strong commitment to diversity, equity, and inclusion. We are actively working to build a team that is representative of the diverse communities we serve, and an open, inclusive work environment where all employees can thrive. As an equal opportunity employer and a tech company committed to societal change, we welcome applicants from all backgrounds. Women, people of color, members of the LGBTQ+ community, individuals with disabilities, and veterans are strongly encouraged to apply. Come join us!

To All Recruiters and Placement Agencies:
At this time Quizlet does not accept unsolicited agency resumes and/or profiles. 
Please do not forward unsolicited agency resumes to our website or to any Quizlet employee. Quizlet will not pay fees to any third-party agency or firm nor will it be responsible for any agency fees associated with unsolicited resumes. All unsolicited resumes received will be considered the property of Quizlet.