See all jobs
Sep 28th, 2021

Talent Operations Manager

Full Time

About Loom
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 12M users across 200k+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter.

Founded in 2015, Loom has raised over $200 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, and Andreessen Horowitz.

The Role:
Talent is a core strategic driver of Loom's success. We have a world-class team working together to help drive our ambitions and scale to the next level. As a Talent Operations Manager at Loom, you will be working at the intersection of operations strategy, consulting, and program management. The person in this role will help identify and drive recruiting initiatives and process improvements across our Talent function as well working with cross-functional stakeholders to drive efficiencies across the business in how we scale. The primary charter for this role is to to give talent acquisition teams every competitive advantage possible in the battle for talent by creating best-in class processes and programs, eliminating inefficiencies, ensuring a unified approach as well as consistent experience for everyone involved in the hiring process. This role will report to the Director of Talent, and is responsible for managing recruitment coordination, university programs, talent systems, and operations.

* We are currently hiring remotely in the United States and Canada

Your Responsibilities

  • Configure recruiting systems and processes to maximize team efficiency and data integrity
  • Define and measure Loom recruiting KPIs, as well as prepare and maintain reports on recruiting KPIs
  • Provide data-backed recommendations for system improvements to drive greater consistency, efficiency and data integrity throughout the recruitment process
  • Assist with cross-functional requirements for systems-related projects and initiatives
  • Collaborate with Talent stakeholders to develop a long-term strategy for talent reporting and analytics
  • Lead and manage global recruitment coordination and candidate experience
  • Develop the second-ever technical university intern program and new grad hiring experience from scratch

What We're Looking For

  • 2+ years experience working in Talent/HR Operations, Programs and/or Analytics - ideal experience working for a high-growth and/or pre-IPO company
  • Hands-on systems configuration experience (experience as ATS “admin”) with a strong understanding of change management - experience with Lever and/or Greenhouse preferred
  • Advanced reporting skills, including the ability to build and maintain recruiting metric dashboards preferably in Excel and Google Sheets
  • Meticulous attention to detail and strong organization skills
  • Demonstrated ability to project manage, prioritize effectively, and work independently
  • Previous people management experience
How We Work
Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. If you are in the Bay Area, you can drop by our San Francisco office on 2nd and Market St. when reopens in Fall 2021. We are able to hire across the United States and Canada* and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.

Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.

Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline once a year between Christmas and New Year (and twice during the Pandemic). Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is natural part of the workday.

Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Post-COVID, we want Loommates to meet in person at least twice a year purely for fun. We're also experimenting in local offices as social spaces, starting with San Francisco in Fall 2021.

Perks at Loom
Competitive compensation and equity package
99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
Healthcare reimbursement (for International employees)
Life, AD&D, Short and Long Term Disability Insurance
401(k) with 4% company matching
Professional development reimbursement
Mental health and wellness reimbursement
Gym reimbursement
Unlimited PTO
Paid parental leave
Remote work opportunities
Home office & technology reimbursement

Loom = Equal Opportunity Employer
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.