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Oct 11th, 2021

Senior Manager, Workplace

Full Time

About Loom
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 12M users across 200k+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter.

Founded in 2015, Loom has raised over $200 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, and Andreessen Horowitz.

The Role:
As a Senior Manager, Workplace at Loom, you will be responsible for building and overseeing our portfolio of physical offices. Loom is remote-first - we believe that day-to-day work will happen in the cloud but we also believe there's an important role for the physical office to play. We've reimagined offices spaces not as banks of empty desks for working but as lounges and clubhouses oriented to bringing Loommates together for social connection. Our first offices open in San Francisco and New York City in Q4 2021. We plan to open offices across the US and internationally as Loom scales. This role will oversee management of our current and future workspaces and reports the VP of People and Operations.

* We are currently hiring remotely in the United States and Canada


  • Oversee workplace service and facility operations - security access, office supplies, food and beverage programs, events logistics, office supplies, maintenance and other operational programs
  • Budget, plan and staff our workplace operations needs across multiple offices
  • Oversee our workspace portfolio, planning and executing on opening new spaces for Loommates as the company scales
  • Drive innovation and experimentation on the role of the physical office within Loom's culture, continuing to evolve the design and use of our workspaces

What We're Looking For:

  • You have experience leading workplace operations teams, preferably at fast-paced technology company in a multi-office setting
  • You have experience managing multiple offices in a distributed way and are adept at using third-party services to ensure high standards of services
  • You are organized and self-driven, with ability to communicate with clarity and empathy
  • You have a keen eye for design and are excited to continuously innovate on the role the office plays at Loom
  • You are based in San Francisco or New York City with ability to travel frequently to other Loom offices
How We Work
Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. If you are in the Bay Area, you can drop by our San Francisco office on 2nd and Market St. when reopens in Fall 2021. We are able to hire across the United States and Canada* and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.

Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.

Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline once a year between Christmas and New Year (and twice during the Pandemic). Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is natural part of the workday.

Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Post-COVID, we want Loommates to meet in person at least twice a year purely for fun. We're also experimenting in local offices as social spaces, starting with San Francisco in Fall 2021.

Perks at Loom
Competitive compensation and equity package
99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
Healthcare reimbursement (for International employees)
Life, AD&D, Short and Long Term Disability Insurance
401(k) with 4% company matching
Professional development reimbursement
Mental health and wellness reimbursement
Gym reimbursement
Unlimited PTO
Paid parental leave
Remote work opportunities
Home office & technology reimbursement

Loom = Equal Opportunity Employer
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.