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Dec 22nd, 2021

Business Operations Manager

About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet. 

We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter. 

Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential. 

Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!

About the Role

This is a fully remote role. 

Given our explosive growth and the incredible opportunity in front of us, we are working to innovate across all aspects of the company and execute on our highly ambitious plans.

The Business Operations team works closely with all functional areas of the company to improve Kraken’s effectiveness and efficiency. The team acts as a thought partner to leadership across the company, helping them understand and improve operational processes.  

On a daily basis, the team delivers actionable data-driven insights and recommendations that helps the company stay organized and coordinated. 


  • Lead the execution of high-impact, cross-functional projects
  • Establish partnerships across functions, gaining a deep understanding of their operating models and identifying opportunities for innovation and improvement 
  • Bring workflow management and automation tools to bear in order to improve process infrastructure for scaling and performance
  • Establish strong working relationships across functions and management levels, working collaboratively and independently to drive improvement 
  • Bring stellar analytical methods to complex challenges around scale, operating models and cross-functional processes
  • Own initial delivery of recommendations, demonstrating proof-of-concepts and real business outcomes while spurring change 
  • Cultivate a deep understanding of what makes Kraken tick and readily identify and address potential blockers to progress
  • Mentor team members and drive continuous improvement of our team’s ways of working


  • Bachelor’s degree
  • 5+ years experience in a similar role
  • Proactive communicator with excellent verbal, written and interpersonal communication skills
  • Passion for solving complex problems and building scalable processes
  • Creativity, adaptability, tenacity, a sense of urgency, and a hands-on, roll-up your sleeves work ethic
  • Strong interest in and familiarity with both cryptocurrency and traditional financial industries
  • Experience and proven track record in business process management consulting or operations roles in the financial services or technology industries
  • Experience navigating complex operational hurdles in hyper-growth companies
Location Tagging: #EU #US #CANADA #LI-Remote

We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. 

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

Check out all our open roles at  

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Kraken Digital Asset Exchange