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Jan 3rd, 2022

Product Manager - Telehealth/Patient Team

Full Time

PLEASE NOTE: This position is open to candidates sitting in Central and South America! It is a Full-Time 100% remote position

We believe that diversity is the building block of a great culture and company! Great healthcare technology is meant for everyone, so we believe our company should be, too. We welcome and encourage people of all backgrounds and walks of life to apply!

Our mission is to build a technology platform that enables medical practices of all sizes to make care more informed, more personalized, more interactive, and more adaptable. Our platform has been used by thousands of physicians who in turn have provided care to millions of patients.

A little about DrChrono:
✅ We serve tens of thousands of healthcare providers and over 32+ million patients 🩺
✅ DrChrono was the first EHR to build a native app for the iPad and iPhone 📱
✅ First mobile and cloud-based ambulatory EHR / EMR to be an Apple Mobility Partner
✅ The youngest company to be included in the US Government Precision Medicine Initiative
✅ The #1 EHR as voted by doctors, and the #1 mobile EHR as voted by Black Book for the last 9 years! 🔥
✅ We were just awarded the MedTech Breakthrough Award 2021 for Best Electronic Health Record Service 🏆🎉
✅ During Apple's recent worldwide developer conference, it was announced that DrChrono will be among the first to support iOS 15 feature allowing patients to share Apple Health App data with providers! 🤩

Our products can be completely tailored to any medical practice—small, large, or specialty—and are open to third-party innovation via a robust API.
Our people and the enthusiasm for healthcare are contagious. We’re one of the most tech-forward healthcare players in the EHR industry and our philosophy “more time with patients, less time doing paperwork” drives constant innovation throughout the company.

We’re looking for an experienced product leader to join our Telehealth team, one of DrChrono’s newest and fastest-growing business lines. As the product lead, you will build, manage, and lead the telehealth product team in creating and delivering products as well as be directly involved in shaping product strategy for our telehealth division. The ideal candidate for this role has a strong track record of leading product teams at consumer-facing companies.

What you'll do...

  • Establish and implement a strategic roadmap for virtual care and telehealth including delivery of core consumer services, innovation efforts, and moonshot initiative development to leapfrog the industry. Comprehensive documentation and strategies for the success of all telehealth and virtual care mandates & regulations, inclusive of ancillary business decisions in support of a post-COVID public policy position. Ongoing accountability for state/federal regulatory telehealth compliance.
  • Become the Telehealth subject matter expert for both outgoing and incoming RFPs and various telehealth inquiries. This includes establishing vendor evaluation business processes and a strategic framework to ensure vendor selection aligns with organizational priorities.
  • Identify, define, prioritized, build, launch, and iterate on telehealth features that deliver high-quality user experiences for both clinicians and patients.
  • Own A/B testing for our telehealth visit funnel, with a focus on conversion and sensitivity to UX implications
  • Brainstorm and solve problems facing patients and providers from first principles through direct experience, deep research, and observation
  • Scope and build original approaches to patient experience, technology, compliance, regulation, communication, and more
  • Establish the product vision and strategy for your product area
  • Define goals and success with clearly measurable objectives and key results
  • Develop product roadmaps and build alignment across product/engineering teams, cross-functional partners (marketing, customer experience, operations, etc.), and the leadership/executive team
  • Create requirements and prioritize work for teams of engineers, data engineers, and data analysts
  • Work with other product teams to design reliable systems that scale
  • Pull context across design, engineering, data science, operations, billing, and clinical teams in service of feature development

You have...

  • 3+ years experience building and shipping products or services, preferably from scratch
  • US Healthcare Domain Knowledge REQUIRED
  • CSPO: Certified Scrum Product Owner BONUS
  • Solid track record of effectively using data and performing analysis to support product strategy/decisions
  • Proven ability to present your teams work to senior management/executive team 
  • Experience leading an agile software development team, ideally developing data-heavy products with internal and external customers
  • Demonstrated ability to lead cross-functional teams through the product development lifecycle
  • Demonstrated ability to learn fast, quickly understand complex domains, then document and explain them
  • Be data-driven: define KPIs and reporting, then use the analysis to drive feature development
  • Experience writing product requirements in tickets (using JIRA and/or other ticketing systems)
  • Experiencing managing a product roadmap
  • Experience in a prior technology or innovation-driven company a bonus
  • Experience with surveys, market research, and analysis
  • Exceptional attention to detail
Remote Work Statement
We've moved forward with a remote-first approach. This means current and new DrChrono employees will always be allowed to work remotely, regardless if they were hired onsite or offsite pre-Covid19. We are committed to providing all employees with the necessary tools and support to perform their work from home without any disruption
Apply now