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Feb 25th, 2022

PHP Engineer

Full Time

This is a remote, full-time position.

PHP is at the heart of Help Scout’s web app-- it touches nearly everything we do. Your work will empower over 9,000 businesses around the world to provide great customer service, and will support other senior engineers on your team.Our engineering organization is just over forty people, around half the company. You will join a small cross-functional crew that includes product management, designers, JavaScript, quality and otherPHP engineers.  Everyone on the team is a senior professional in their craft. 

Tools we use

  • PHP 7.x
  • Lumen, Laravel, Symfony Console, and a custom PHP framework with League components
  • MySQL, PostgreSQL, and MongoDB
  • RabbitMQ
  • Redis
  • React & Redux, Backbone & Marionette
  • Webpack, Babel, ES6, and Pusher
  • Modular and functional CSS with Help Scout Seed
  • Component-based design systems with Help Scout Blue

About the role

  • On a typical day you may help a customer with an issue, work on a new feature, create a third party integration or enhance back-end tools. On any given project, you will be communicating with internal APIs, integrating with 3rd party services, optimizing processes using Redis, RabbitMQ and various AWS services, and wrapping it all up in support of a React or Backbone/Marionette front end.
  • We have invested heavily in local Docker development and AWS-based continuous integration and delivery so you can get setup fast.  Any development branch can be easily tested on environments that closely match production. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
  • Your team performs engineering support when a question can’t be answered by our top-notch support team. We’ll get you up-to-speed with engineering support so you can help our customers and improve the product along the way.
  • Everything is secondary to the customer experience. We expect you to have a keen sense of how your code could be changed to positively impact their experience in terms of performance, security, privacy and usability.
  • You'll be working with product people that challenge you to get better every day. The founders are technical and committed to creating a magical experience for customers. You'll deploy work that moves the needle for businesses around the world.
  • Salary: We have an internal transparent salary matrix for each team. For this role, our bands are between $129,000 to 149,000 USD. Read more about how we approach compensation here!

About you

  • You are very experienced with modern PHP development practices and open source frameworks. You’ve engineered other SaaS projects at scale and feel confident solving difficult problems.  You are comfortable designing elegant solutions that degrade gracefully when faced with extreme load or stress.  You view “best practices” as a starting point for critical thinking, rather than a dogma to follow. 
  • You have modern JavaScript skills including frameworks and can utilize them if needed. 
  • Your code is not only reliable and performant for customers, but can be read, maintained and understood easily by other engineers on your team. The Zen of Python resonates with you for any language.
  • You believe in writing unit and integration tests and have at least tried TDD. You like owning the quality of the code you write — QA doesn’t mean throwing it over the wall for someone else to test. You understand that some things are too costly to automate and must be manually tested to get it right. 
  • You take pride in your work and ownership of the solutions you build. When a team member or customer is in need, you feel a sense of urgency to understand their pain and thoughtfully help.
  • You are curious and constantly learning. Believing that “a rising tide lifts all ships,” you make everyone around you better sharing what you have learned and looking for ways to improve both yourself and the team.  
  • You are a humble professional who wants to be challenged by the work and not the workload. You are willing to ask for help when necessary and unafraid to say, “I don’t know.” 
  • You are proactive about solving problems and improving things. You take the initiative to build tools and processes that will help everyone.  You leave things better than you found them.
  • You are an excellent communicator who can write and speak with empathy for our customers and team. You can easily communicate complex ideas to both technical and non-technical audiences. Clear communication is super important in a remote culture like ours.
  • You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work/management style to be remote-friendly.
  • In order to ensure enough team overlap, you're located anywhere between US Pacific Time (UTC-8) and US Eastern Time (UTC-5) zones.
#LI-Remote

Benefits
Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.

Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.

Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.

Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.

401k with 1% match- via Betterment for Business (currently US only)

Personal Development stipend - Up to $1,800 per year to improve your craft

Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.

Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.

Complete transparency - Everyone has full access to business metrics and financial information about the company.

About Us
Help Scout is made by roughly 120 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.

Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.

We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
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