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Mar 2nd, 2022

Technical Account Manager

Full Time

Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 900 employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI. 

Technical Account Managers are highly experienced Architects who are comfortable with a very client-facing role and who dedicate themselves to a small set of strategic clients. They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship while keeping a tight organizational watch over the technical aspects of their accounts.

In this role you will:

  • Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan
  • Manage milestones with the Customer Success Manager and customer, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks
  • Centralize the technical information about clients and take part in the account strategy and collaborate with the other members of the account team
  • Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling
  • Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters: Dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to Dataiku usage, security, data management, compute resources, ML-Ops, Monitoring, etc
  • Help clients troubleshoot the implementation of the product within their systems
  • Ensure that feature requests are effectively recorded and communicated to product and R&D
  • Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku
  • Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example)

You might be a good fit for this role if you have:

  • 7+ years of experience in a customer facing technical role
  • Comfort and confidence in client-facing interactions
  • Ability to work both pre and post sale
  • Strong Linux system administration experience including networking
  • Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM
  • Hands-on experience with cloud based services like AWS, Azure and GCP
  • Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
  • Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning

Bonus points for any of these:

  • Experience with Python
  • Some knowledge of Java
  • Some knowledge in ML Ops
#LI-Remote

About Dataiku:

Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com
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