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Mar 12th, 2022

Sales Strategy & Operations: Manager, Local Growth & Community Outreach

Full Time

A bit about us: 

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. 

Why Devoted:
Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve.

The Position: 
How do you scale a company while maintaining a tight operation and delighting members with best-in-class service and clinical outcomes? Come find out. At Devoted, we are thinking about Sales differently. We think about our Sales team as an extension of our core member experience and are looking for opportunities to differentiate from the very first interaction a potential member has with our company.

In this role, you will be responsible for managing the operations, strategy, and performance for COS and Field Enablement. As a key member in the Growth function, you will work cross functionally with teams including community outreach specialists, sales agents and leaders, technologists, marketing, and compliance to support regional strategies based on optimization of performance and growth. 

This leader must have a strategic mindset to guide the testing and operational roadmap of local growth and community outreach to support a multi-channel national sales force. The ideal candidate also has the operational skillset to drive efficiency, scale innovation, and measure return on investment. We are looking for an individual who has a strong ownership and “roll-up your sleeves” mentality. The success of our sales operations team will be a fundamental differentiator in our ability to meet key company growth goals over the next decade.

Responsibilities will include:

  • Develop and own the strategy, execution, and performance of  local growth and community outreach 
  • Develop hypotheses and utilize strategic testing to improve existing processes and build new ones 
  • Partner with community outreach specialists and sales leaders to prioritize and operationalize market initiatives that can be implemented at scale
  • Summarize, collect, and analyze data to drive actionable insights and improve sales event and community based outcomes
  • Build and manage key business intelligence dashboards to evaluate ongoing KPIs and metrics
  • Partner with cross functional teams (e.g. marketing, engineering and product, member experience, compliance) to define business requirements to achieve growth goals

Qualifications:

  • 5+ years in operational or project management-type with roles
  • Demonstrated ability to own initiatives and achieve direct business outcomes
  • Ability to break down complex and ambiguous problems, develop hypotheses and testing plans
  • A learning mindset; comfortable operating in a fast moving environment
  • Demonstrated ability to influence at all levels of the organization
  • Forward-looking and proactive self-starter 
  • Strong analytical skills; comfortable interpreting data and doing ad-hoc analyses to draw actionable insights (strong Excel is a must; some SQL is a bonus)
  • Previous local growth and community outreach experience in Medicare industry is strongly preferred
  • Some travel is required
If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!  If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.

Devoted is an equal opportunity employer.  We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

COVID-19 Vaccination Requirement: Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.
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