Remote Manager Jobs

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Partner Manager, Australia & New Zealand
Dataiku  
manager data science big data Aug 10
Dataiku is allowing enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration. One of the most unique characteristics of our product, Data Science Studio (DSS), is the breadth of its scope and the fact that it caters both to technical and non-technical users. Through DSS, we aim to empower people through data and democratize data science.

Dataiku is looking for a Partner Manager based in our Sydney office to join our Partnerships organisation to manage partners in Australia and New Zealand. Since the launch of our company, we have experienced healthy growth and steady market demand. This is a new position due to rapid  business expansion.  The successful candidate will be responsible for managing existing partner relationships and forming new partnerships with organizations that can help us deliver successful joint solutions to our customers and grow our presence in the region.  

We’re looking for someone who can express passion about new technologies and the business benefits of AI and who can tie the value of  Dataiku Data Science Studio (DSS) to the offers of our partners, from both a product and GTM perspective.  The Partner Manager will engage with ecosystem partners - system integrators, consultants, value-added resellers and complementary technology partners - at the executive and field levels to develop solution offerings that deliver value for our joint customers. 

The Partner Manager is responsible for recruiting, onboarding, and enabling partners and managing go-to-market programs and field execution with our sales teams to exceed revenue targets and drive customer success. Dataiku is a fast-growing company with great momentum and the Partner Manager will need to work cross-functionally with Sales, Marketing, Services, and other departments to drive sustainable company growth.

You might be a good fit for the role if you have:

  • 5+ years experience in developing partnerships and revenue-generating partner relationships
  • Experience in “data” – big data, analytics, data science, BI/DW, data integration, AI, etc.
  • Strong belief in a customer-centric selling philosophy and applying a consultative approach in customer/partner interactions
  • Background in positioning innovative solutions
  • Strong ability to develop joint value propositions with partners and to cultivate champions within partner organizations
  • Ability to articulate competitive positioning and differentiation
  • Strong presentation, negotiation, and business planning skills
  • Desire to work in a fast-paced, collaborative environment with the ability to adapt to change
  • Travel up to 30% 
To fulfill its mission, Dataiku is growing fast! In 2019, we achieved unicorn status, went from 200 to 400 people and opened new offices across the globe. Spanning from Sydney to Frankfurt, Denver to London, geography doesn’t stop Dataikers from working closely together and sharing experiences. Collaboration is key within our product and culture. We strive to create a sense of belonging and community while fostering diverse thinking by encouraging cross-team, cross-office interactions like our annual company offsite or Paris onboarding. Fly over to Twitter, LinkedIn, and Instagram to read stories about our culture, people, and success. 
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Engineering Manager, Frontend Platform, Trello
 
frontend manager backend api Aug 10
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Our mission at Atlassian is to unleash the potential of every team. As an Engineering Manager for Trello team at Atlassian, you will join an engineering-led company and the award-winning leader in software development and collaboration tools.

Trusted by over 50 million users, Trello is the visual collaboration tool that crafts a shared perspective on any project. We serve 1 Billion API requests per day, and handle 1.5 million concurrent users at peak.

Through a talented team, you’ll drive your people, process, and outcomes and collaborate with broader Atlassian engineering teams.

You will...

  • Enable your multi-functional team to ship features quickly and safely as our team grows in size, providing them with the tooling and processes needed for success.
  • Ability to drive technical excellence, pushing innovation and quality
  • Grow your team members careers and keep them engaged
  • Provide developers with the support: holding regular one on ones, giving context on priorities, collaborating with other teams, unblocking projects, resolving conflicts on the team.
  • Be both a technical leader and people manager responsible for guiding your team to make solid technical decisions for Trello’s production backend system and client functionality.
  • Help to prioritize and coordinate the team’s work alongside your product management and design peers
  • Work with your peers to continuously improve Trello’s way engineering

About you...

  • 2-3 years of engineering management experience. Experience managing a high-performing organization of 8-10 engineers. Experience managing remote employees (Trello are 70% remote, 30% in NYC).
  • Guiding your teams in understanding the right metrics to track and improve.
  • Experience setting an incredibly high bar for excellence across your engineering team, and putting systems in place to measure against that bar.
  • Customer focus. A passion for understanding customers and their needs. Empathizing with our customers is crucial in order to build the right set of engineering practices at Trello.
  • Experience leading teams executing on product development, or working very closely with product development teams, as you’ll be working closely with ours.
  • Outstanding interpersonal skills: written and verbal, in-person, and remote.
  • Thrive when developing people, not just products.
  • Adept at prioritizing and balancing multiple projects in a constantly evolving environment.
  • Help to prioritize and organize the team’s work alongside your product management and design peers.
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Technical Infrastructure Implementation Healthcare Project Manager
healthcare manager Aug 10

DESCRIPTION

Vertex Talent Group is working with a Fortune 20 organization in its search for a full-time Technical Infrastructure Implementation Healthcare Project Manager.

Our client is looking for an individual to join a concentrated effort focused on being part of the team that’s poised to transform the fight against cancer. Backed by the strength of a Fortune 20 company, our entrepreneurial organization develops technologies used by the oncology community to deliver evidence-based, personalized care, as well as insights used by biopharma companies to accelerate drug development and support the entire treatment journey. Our work powers informed decision-making at every pivotal moment in oncology – from the treatment options presented to patients, to the operational considerations for oncology practices, to the design of clinical trials, to the commercial launch plans for new therapies.

Key Responsibilities

Responsible for all aspects of the development/implementation of a systems project or program involving department or cross-functional teams focused on the delivery of a computer-based system from the design process through a finished state for internal/external customers. Provides a single point of contact for projects and responsible to take projects from original concept through final implementation and responsible for conducting project meetings. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Oversees/coordinates all aspects of project and serves as project manager between clients, systems, line management and other departments. Plans and directs schedules as well as project budgets. Monitors the product/program/project from initiation through delivery, interfacing with customer on technical and non-technical matters. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals. Manage integration of vendor tasks and tracks success. Develops detailed work plans, schedules, project estimates, resource plans, budgets, and status reports. You will be responsible for managing projects ranging from small to extra-large, multi-phase project focused on managed services support You will manage the planning and execution of the project, communicate with and manage the client, build the project team and develop the budget and timeline estimates Ensure the scope of the project(s) is clearly identified, documented and controlled and that the impact in any shift in scope is made clear Ensure that the project components are planned, managed, and controlled from within agreed time, cost, and quality expectations Responsible for ensuring that all phases of the project are clearly documented - particularly functional and technical specifications Create detailed project reporting & metrics ranging from regular internal status reports to customer progress reports Maintain clear and reliable tracking of effort expended for billing purposes Required Qualifications:

5+ years of experience in technical project management, requirements definition, building systems solutions and/ or deployment of business requirements to information systems. Project management (PMP) certification

Critical Skills:

Ability to generate and track multiple system implementation project plans according to budget, customer expectations, and deadlines. Experience with project management tools and methodologies, strong critical thinking, attention to detail, and problem solving-skills. Excellent written, verbal, and facilitation skills to communicate critical milestones professionally with people at all levels of the organization, including c-suite and with external customers. Demonstrated success in the managing and delegating in a team-based environment. Proven experience delivering large, complex solutions Experience with custom or product software implementations Experience translating business and functional requirements into defined milestones Ability to accurately forecast timelines and associated costs across a range of projects Experience and proficiency in structuring and executing projects of all sizes Additional Knowledge/Skills:

Strong Microsoft Office products experience including PowerPoint, Excel, MS Project; and Visio required Experience using Smartsheet, JIRA and Confluence Education:

4-year degree in computer science or related field or equivalent experience

Travel:

Up to 25% travel required

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Last Week

Engineering Manager
Playco  
manager testing node-js Aug 07

Here at Playco, we make games that bring the world closer together through play.

Our ideal teammates are thoughtful, humble, and passionate professionals who can both zoom into the details and zoom out to embrace the big picture. We are inspired by makers and tinkerers, who are unafraid to experiment with a healthy disregard for constraints. We hope you'll enrich our team with your enthusiasm and passion, both for games and for life.

The Role

  • Lead a team of highly skilled engineers to deliver polished features on a consistent basis in a high pace environment. We deploy code multiple times a day to millions of users across the world.
  • Manage the development and deployment processes - make sure that the features are shipped optimally and product stays healthy once they hit production.
  • Design, review and write code -- this is a hands-on engineering role and you will be directly involved in the design and development of new features, writing and reviewing code. Insist on the highest standards and create functional and engaging features that will delight our users.
  • Provide mentorship and feedback to teammates to make your team the best version of itself. Motivate and encourage everyone to give their best work.
  • Report to the executive producer of the specific project.

Desired Skills

  • Bachelor’s degree in Computer Science or related field, or equivalent experience.
  • 5+ years of professional software engineering experience.
  • Experience managing a team of engineers.
  • Good communication skills and the ability to work effectively in a remote team environment.
  • Attention to detail - any code that makes it into the product will affect millions of users immediately.
  • Strong Computer Science fundamentals in object­-oriented design, algorithms, and data structures.
  • Self starter, analytical and creative.
  • Solid familiarity with analytics and A/B testing in mobile games.
  • Strong team player with a positive attitude.
  • Experience writing clean, testable, high-quality code and designing highly scalable systems in - production.
  • Familiarity with git, svn or other VCS.

Bonus

  • Expert knowledge of NodeJS and TypeScript.
  • Experience in game development and shipped titles.
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Customer Success Manager, APAC
Udemy  
manager saas Aug 07
ABOUT THE ROLE:
We are looking for a Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative

How We Do It
Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.

We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.

We are revenue-driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.

We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here's what you'll be doing:

  • Proactively owning and managing the success of 40-50 strategic Udemy for Business (UFB) customers
  • Developing individual success plans to ensure UFB adoption, expansion and loyalty for each of your customers
  • Consulting with customers on their internal learning and development strategy, and influence leaders to drive change across their organization
  • Creating and implementing engagement strategies to generate awareness and drive usage of Udemy for Business to help customers meet their business objectives
  • Building and maintaining executive level relationships through our role as trusted advisors
  • Renewing customer contracts and partner with sales to develop account expansion strategies to hit upsell targets
  • Implementing and training new customers. Be the onboarding project manager for each customer, and partner with our Solutions Engineers on technical requirements.
  • Working with product management to surface customer requests and help translate customer feedback into product requirements
  • Identifying and introducing customers fit for case studies and media opportunities to our Marketing team Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of our department

We're exciting about you because you have:

  • 3+ years of B2B SaaS customer success, account management, consulting and/or sales experience
  • Experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
  • Experience working with HR/L&D customers would be a plus, but not required
  • Requires about 40% travel time
About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Talent Brand Marketing Manager
 
manager marketing manager Aug 06
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian is looking for a Talent Brand Marketing Manager who is passionate about teamwork, innovation, and all things marketing–from strategy to execution. This person will understand the merging worlds of Marketing, HR & Talent Acquisition and be able to navigate through them all.
Working as a key part of the Talent Acquisition team, your focus will be evenly split across the development of content-led campaigns, event-based activations, and adapting global strategy to fit local needs. From a global standpoint, Atlassian's culture and talent brand are two of our prized possessions and as we look to enter the Indian market, we’ll need someone who can craft and deliver those stories in a way that resonates with local talent.
You'll be responsible for creating and managing events, developing content, and expanding our digital presence in the local market. Additionally, you’ll activate local Atlassians to be ambassadors for our talent brand. You'll have the resources to activate our talent brand in the local market with full ownership over how that comes to life. Of course, the creative bit is only half the fun–well, maybe it's 70% of the fun. Our ideal candidate would also be able to measure and track the effectiveness of their efforts and continually optimize and adjust their approach based on findings.

More about you

On your first day, we'll expect:

  • You have 6+ years of marketing or talent acquisition experience, preferably in technology
  • You have previous experience developing talent brand strategy, producing content, and managing event activations
  • You have a passion for creativity and storytelling
  • You've got a proven ability in communicating to internal and external audiences as well as excellent verbal, written and analytical skills
  • Your unique ability to think strategically and get things done (sometimes within the same day) often baffles those around you
  • You're comfortable managing large numbers of competing priorities and changing directions quickly
More About Our Team

Atlassian is growing at lightning speed, and we’re right at the center of it. We move fast (and think faster). We’re constantly trying new things, iterating on what has worked, and learning from any awkward missteps along the way. We see ourselves as ambassadors of Atlassian’s culture so, for us, it’s not all about hitting hiring numbers—we aim to attract and hire people that can elevate the broader Atlassian team around us. We’re a diverse group of motivated, creative professionals that would rarely use the word “professionals” outside of this carefully crafted paragraph.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Customer Marketing Manager
manager marketing manager Aug 04
SocialChorus is a platform for communicators. We help them become heroes within their organizations by giving them the tools and expertise they need to unify their enterprises. Companies thrive and win when all of their workers feel aligned, informed and supported.

Joining SocialChorus means joining a movement to connect every worker. This movement has taken root and is evident in our world-class customer base and their millions of employees worldwide. Now we need your help to achieve our goal of connecting every worker. Ready to make a difference?

Right now, we are seeking an experienced Customer Marketing Manager to help us target key accounts and prospective clients with custom marketing programs to highlight the impact of a fully connected workforce.

Responsibilities

  • Building Advocacy: creating relationships with customers to elevate their voice in the form case studies, reviews, engagement in an online customer community, customer advisory board support and overall content to support the community (blog, webinar, etc.)
  • Creating Engagement: in collaboration with Product Marketing, develop and execute targeted campaigns and content to increase platform usage and adoption of new capabilities
  • Diving Growth: in collaboration with Product Marketing and Account Management, develop and execute campaigns to secure renewals and expand existing accounts through upsell and cross-sell
  • Creating Experiences: plan and execute virtual to build advocacy, create engagement and drive growth with customers

Qualifications

  • 4+ years marketing experience at a B2B software company, strong preference for enterprise software experience
  • Experience creating and executing measurable, multi-channel campaigns
  • Experience designing and executing virtual customer experiences
  • Account Based Marketing (ABM) experience
  • Experience with marketing automation; Pardot, Marketo, etc
  • Experience with Salesforce and Gainsight a plus.
Why SocialChorus?
Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.

If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.

Come for the challenges, come for the people, and the unlimited PTO, health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.
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Technical Program Manager for Machine Learning Quality
Fathom  
machine learning manager healthcare Aug 03
Please note that this position currently requires residency in the U.S.

We’re on a mission to understand and structure the world’s medical data, starting by making sense of the terabytes of clinician notes contained within the electronic health records of the world’s largest health systems.

Fathom is seeking a Technical Program Manager (TPM) for Machine Learning (ML) Quality who will drive the day-to-day evaluation of system performance; identify systemic issues; and propose and drive the execution cost-efficient solutions, using the full range of software and machine-learning solutions available (machine-learning algorithm improvements, data quality fixes, re-labeling of challenging examples, rules-based approaches to tackle point issues, etc.).

You will work closely with the CTO and Engineering Manager, in addition to the entirety of the engineering team and, on occasion, the customer success team, as you respond to and address customer issues as they arise.

As a Technical Program Manager you will:

  • Be responsible for driving the core quality loop of a machine-learning based product: 
  • Analyze outcomes (success or failure?) 
  • Identify and aggregate issues
  • Propose fixes based on cost:benefit 
  • Write detailed specs up for engineering 
  • See those specs through to conclusion 
  • Become a Subject Matter Expert in our core domain, Medical Coding.
  • Become an expert in how our end-to-end machine-learning-based system works...and how to make it better.

This is a great role if:

  • You love working with data
  • You’re always thinking about better, faster, cheaper ways to do things.
  • You are a very fast learner and like diving in to learn new things.
  • You enjoy working closely with engineering 
  • You are detail- and systems-oriented.  Medical coding isn’t rocket science, but it has many rules, is pretty complex, and has many pernicious failure modes.  You need to be someone who likes tackling complicated systems--both learning the detail, and building up rules and structures to control that complexity.
  • You are excited about learning and working with cutting-edge machine learning technologies.
  • You are interested in developing into a Product Manager, Engineering Manager, and/or TPM with increasing responsibility.

We’re looking for teammates who bring:

  • 2+ years in a technical role, such as as a Software Engineer, Data Scientist, or Product Manager on a technical product.  
  • If you’ve got less experience but it is exceptionally strong, please consider applying, as well.
  • Experience working with top-tier technical teams.

Bonus points if you have experience with:

  • Technical degree, such as Computer Science
  • Experience with machine learning (in any capacity--professional, academic, or even on your own time)
  • Experience in the healthcare industry
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Strategic Account Manager, ITSM
 
manager account manager devops finance Aug 03
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.


Job description

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a billion-dollar, fast-growing software business with over 180,000 paying customers and hundreds of sales and implementation partners around the globe. Our culture is open, welcoming, collaborative, and deliriously passionate about our customers’ success; we are competitors who work with heart and balance.

Atlassian is the leader in agile planning, DevOps, and scaled agile using market-leading products like Jira and Jira Align. We are also the ultimate challenger in the market for IT Service Management and Operations. Gone are the days of unwieldy bloated IT management software. Today’s IT organization is a lean-agile machine. Every CIO is held to a higher bar and needs a modern platform to serve internal + external customers - delivering a tangible return on IT investment. With Jira Service Desk we offer an agile and scalable way to manage service and self-help. Between Statuspage and Opsgenie - incidents are triaged, managed, and resolved in real-time. Gone is the software of old, to reinvent and position our customers to leap forward into modern IT that powers their business efficiently and effectively.

We are looking for an experienced ITSM sales professional who has worked with senior leaders at the world’s largest companies. The Senior Account Executive will be the first person in this role and a key contributor in helping us author and define our sales approach with these customers specifically for our ITSM solutions. You will work arm-in-arm with partners, product teams, sales engineering, and the other sales teams to deliver comprehensive and compelling messages that result in scale adoption of Atlassian ITSM solutions. There is simply not a more exciting and hugely impactful strategic selling opportunity anywhere!

More about you

{Insert paragraph here (bullets go below)}

Responsibilities:

  • Develop relationships primarily in Atlassian’s install base with multiple C-suite personas (e.g., CFO, CIO, COO)
  • Team with product and sales partners including inbound and outbound sales teams SEs, channel managers, partners, and management to consistently drive revenue through your named accounts and geography.
  • Work cross-functionally with other parts of the Atlassian family (marketing, services, support, product management, and finance/legal) to ensure your prospects are fully educated on the benefits of ITSM, Atlassian’s unparalleled technology offering as well as what is needed to guarantee implementation success.
  • Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes. Collaborate often with an outstanding sales operations team.
  • Regularly interact with leading tools and technology – Salesforce, the G-Suite, Slack, Zoom, etc – to work effectively both virtually/remotely and on-premises with your customers.
  • Partner, partner, partner - Atlassian's know outstanding accomplishments are the result of great teamwork, and success at the enterprise level “takes a community”. Work closely and openly with Atlassian partner management as well as directly with our partners who range from the largest global IT service providers to other sales and service firms of all shapes and sizes.
  • “Be the change you seek” and demonstrate unselfish leadership while helping Atlassian to continuously improve our ability to better serve our marketplace.
  • And never, ever &@%# the customer.

Required Skills, Characteristics

  • A minimum enterprise selling experience of 10 years+ working in field sales for leading software companies passionate about Enterprise ITSM solutions.
  • Demonstrated track record of exceeding quota.
  • Demonstrated ability to build and maintain healthy C-Level relationships
  • A history of working effectively in multi-channel, multi-product firms where internal/external bridge-building and partnering is a crucial quality.
  • Excellent business sense. You understand how to position, sell, and negotiate value, calculate return on investment, and are deeply trained in strategic selling.
  • You are a senior contributor who has mastered executive communication but also feels comfortable working with technology evaluation and procurement teams.
  • You are Humble, Hungry and Smart (with a big EQ) and a great teammate.
  • While highly proficient and confident, you remain coachable and strive to be the very best in your sales profession. Your ego is fully in-check.
  • You are never satisfied until your customer is an enthusiastic reference account and will do what is vital to help make your customers successful.
  • Along with the above, you have the utmost sense of responsibility and accountability. We have ambitious goals and need to execute relentlessly to “get stuff done." 


More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Senior Manager, Strategy and Business Operations
 
senior manager saas finance Aug 03
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian is seeking a Senior Manager of Strategy and Business Operations (SBO) to partner with the Confluence leadership team in driving long-term growth. If you are someone who is looking to make a big impact, partner with outstanding talent, and take your career to the next level, we encourage you to join us! You would be an excellent fit if you pride yourself in being a self starter, adaptable, highly organized, analytical, and have a strong eye for detail.

At Atlassian, the SBO team is a high impact and visible team that works closely with product & business leaders. Using business insight, analytical abilities and creativity, you will take a leading role in driving product strategy, growth, and biz ops. You’ll own projects from inception to execution and delivery, ensuring that the solutions you develop are creative and offer high-quality and impactful recommendations. You'll also quarterback aspects of weekly and monthly business cadences to drive visibility, accountability and growth. You will also be instrumental in framing long term strategy, helping the team craft key initiatives to drive growth.

IN THIS ROLE, YOU'LL GET TO:

  • Drive the business cadence for Confluence to increase visibility and accountability around metrics
  • Unearth strategic opportunities by having your pulse on the business and lead change by working closely with cross-functional partners across analytics, finance, product, marketing, and sales
  • Identify and size opportunities to inform product roadmap decisions
  • Conduct yearly planning to set and refine the long-term product strategy and develop appropriate OKRs and growth goals for the year
  • Drive customer research to help make product and go-to-market decisions
  • Build high level financial models to develop insights and drive recommendations
  • Transform findings into impactful recommendations, and partner with cross functional teams to execute on the recommendations

ON YOUR FIRST DAY WE'LL EXPECT YOU TO:

  • Have experience in business operations, strategy, consulting, product management, growth or investment banking
  • Live in data and ambiguity while being able to delve into the details and engage on higher level strategy
  • Be a self-starter - drive work from idea, to analysis, to recommendation and, at times, to implementation
  • Articulately present and debate recommendations at the executive level
  • Have an understanding of SaaS business models and of enterprise sales
  • Have strong proficiency in Excel with experience using SQL

IT'S PHENOMENAL, BUT NOT REQUIRED IF YOU HAVE:

  • Knowledge of BI tools (e.g. Tableau)
  • Experience in crafting and executing marketing and customer research
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Product Manager, Bitbucket
 
manager saas docker cloud devops Aug 03
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

The Bitbucket team at Atlassian delivers one of the top source code collaboration platforms in the world. Our team builds SaaS that serves the needs of millions users from around the globe. We're on a mission to take modern software delivery practices to every professional software team on earth.

As we bring modern DevOps and cloud-native practices to our customers, we are on journey to modernize our platform as well. Your mission as PM on Bitbucket will be to accelerate our adoption by the next 10M users by continuously improving our core platform. Your focus areas will include:

• Improving our platform and core feature set to facilitate the migration of customers to the cloud.
• Working closely with design and engineering to build structured workflows to help teams explore, review and deploy their code
• Improving the scalability of content and user management functions that are key to securely managing source code in a cloud environment.

This role requires an understanding of customer needs for cloud version-control-software, an understanding of microservices, and experience in charting a journey from data-center to the cloud. Additionally you will need to ruthlessly prioritize, and have the technical know-how to partner closely with engineering to execute on the roadmap you define. Working in close collaboration with the key senior product owners on the team, you will help define the requirements for cloud administration, own end-to-end development of your roadmap, and partner daily in a triad with engineering and design.

More about you...

• Product management experience at a SaaS company
• Proven technical proficiency to understand enterprise requirements
• Experience developing a high-level product strategy and roadmap that can span multiple years, communicating it to executive leadership, and rallying a cross-functional team behind it
• A passion for wading into the gnarly day-to-day decisions to help your engineering team get features shipped
• A track record of building relationships and influencing without authority at all levels of the organization.
• You have proven success in building an execution engine that delivers value to customers - fast.
• Ability to build a compelling business case for new opportunities.
• True obsession for your customers – you go out of your way to talk to customers and solve their problems because it’s what gets you out of bed in the morning.
• Outstanding track record with engineers, design and cross functional partners: people love to work with you!
• You are familiar with concepts like DevOps and understanding of Docker, Kubernetes.

It’s great, but not required, if you have...

• 2+ years of Product Management experience
• Computer science or a related technical degree, or prior experience as a software engineer
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Senior Product Manager, Platform
Auth0  
senior manager product manager saas cloud Aug 03
Auth0 is a unicorn that just closed a $120M Series F round of funding, with total capital raised to date of $330M and valuation of nearly $2B. We are growing rapidly and looking for exceptional new team members to add to our exceptional talent pool - and who will help take us to the next level of success. One team, one score. 

Our vision is to provide people with secure access to any application in one click or less. And our promise is to make identity work for everyone—whether you’re a developer looking to innovate, or a security professional looking to mitigate. We are looking for curious, excited, boundary-pushing team members. So, if you’re a big thinker who is nimble and adaptable, Auth0 may be an ideal place for you to shine.

As a senior product manager for Auth0’s core platform, you will define and execute the platform roadmap by partnering closely with product engineering teams, other product managers, and architects. Your focus will be to manage Auth0's core platform as a product and define features that will increase Auth0 developer efficiency and improve reliability, scalability and cost-effectiveness of the platform.

Responsibilities:

  • Define and execute product vision and strategy for Auth0’s core platform
  • Maintain and communicate a prioritized multi-year platform roadmap to support Auth0’s strategic initiatives
  • Work closely with Auth0 developers and product managers to understand problems, capture new ideas and manage a prioritized backlog of requirements
  • Participate in quarterly planning sessions to define initiatives, resolve dependencies and perform data-driven prioritization in an agile delivery environment
  • Communicate and evangelize the value of core platform to product engineering teams and business stakeholders by defining, tracking and reporting on metrics
  • Work cross-functionally across product, engineering, architecture, infrastructure, field and other areas to successfully push platform initiatives forward

Skills & Qualifications:

  • 4+ years of product management experience in a cloud-native technology company, with a total of 10+ years of experience in technology/engineering
  • Strong technical background in large-scale distributed systems and platform architecture to be able to communicate effectively with engineers and architects
  • Experience with IaaS, PaaS, SaaS solutions and modern cloud technologies (microservices, Kubernetes, CD pipelines, etc.)
  • Strong familiarity with cloud computing platforms (AWS and/or Azure)
  • Familiarity with security and data privacy compliance regulations (GDPR, SOC2, HIPAA, Privacy Shield, ISO, PCI, FedRAMP)
  • Solid communication skills and the ability to clearly articulate complex ideas, plans and business cases
  • Independently driven, resourceful and able to deliver results in a self-directed way

Preferred Locations

  • #US; #AR; #CA;
Auth0 safeguards more than 4.5 billion login transactions each month and its top priorities are availability and security.

We like to think that we are helping make the internet safer. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.
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Senior Program Manager
 
senior manager finance Aug 03
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian is seeking an experienced, passionate, and results-oriented program manager to help drive the success of our Commerce transformation initiative. This role will be part of the Strategic Programs team within IT and will contribute to boosting the effectiveness of program teams by championing tried and tested delivery patterns/plays and operationalizing underlying processes that make program teams execute with efficiency. This is the perfect role for a program leader with general management and operational experience in transformation programs and who has a keen interest in shaping winning teams! You are a person who is comfortable working with leadership, program managers, product managers, system analysts, and engineers across different teams within a quick-paced, fast-growing company to deliver awesome solutions and services. You'll bring order and focus while leaving room for flexibility and innovation, as well as bringing infectious vitality to those around you. Lastly, in this role you will serve as a mentor, multiplier, influencer, negotiator and awesome communicator rolled into one.

More about this role:
You will deliver Business outcomes using Strong Program and Project Management skills
You will be coordinating large, distributed teams within programs.
You will scope and drive release management and QA management practices in program
You will define and implement organizational change, training and program communication practices
You take pride in ensuring program status communication is timely and accurate

Other Key Responsibilities

People
Drive leadership updates, executive communication package, and facilitate cross-functional updates for strategic programs
Coach and mentor on Atlassian program standard methodologies for developing and supporting robust program teams
Partner with Finance, Talent and program teams, to help manage headcount and forecasting across projects

Operations
Work with the ‘Head of IT, Strategic Programs’ to tackle operational challenges to support scaling the strategic program's organization
Maintain a regular review cadence for programs/projects
Establish Steering committee and leadership update cadence for large programs
Project & Process Management
Evangelize Project and Program management standard methodologies throughout the company
Coordinate and supervise team projects and quarterly goals
Promote, define, refine and implement lightweight processes that fit our delivery model
Lead as a point of contact for geographically distributed teams
Coach/Mentor Dev Managers and Team Leads on relevant project management practices
Lead and contribute towards Atlassian Bootcamp, Onboarding and Knowledge Acceleration

Measurement & Status
Communicate status and date changes to the company
Support building the program and value metrics/measurement package for key performance indicators
Maintain and continuously improve metrics on the IT dashboard

More about you
You are passionate about working with a cross-functional, geographically distributed team to build and deliver mission-critical commerce capabilities
You have delivered Programs working with Agile Engineering Teams in the past
You love being part of a sophisticated program with multiple workstreams and dependencies
You have strong release management and QA management experience
You have experience in leading organizational change management, training and program communication efforts
You excel in mitigating program delivery risks and strive to share accurate and timely program status to everyone
You're dedicated, organized and able to work in a fast-paced, team environment providing consistent, high-quality output
Your written, verbal and listening communication skills are second to none
You stimulate and relish change, adapt quickly and see change as an opportunity while embracing diversity and new ideas
Proven experience with Team collaboration tools and prior experience using JIRA and Confluence is a definite plus
You have the ability to quickly develop credibility at all levels of the organization, recognize the intelligence around you and inspire others to do their best work
You think strategically, recognizing the importance of long term goals, have a vision, and are committed to success.
You are constantly searching for new knowledge and ideas and are willing to learn better ways of doing things
Your positive energy inspires those around you to consistently achieve goals
As a mentor and team leader, you encourage people to develop the habits they need to be more successful and empower them to make decisions

Experience
Proven experience running business transformation programs/projects, working with software development and/or IT teams
5+ years working directly with CXO level management and/or leading senior-level steering committees
Broad knowledge of software industry and technology trends
Coordinating sizeable, distributed teams across multiple projects simultaneously is the reason you get up in the morning.
Experience with modern software development methodologies: Agile, Scrum, XP, etc.
More about our team
Our team is defined by our connection to customers, along every step of the process we empathize with their challenges and are passionate about creating solutions to understand, validate, and solve their problems. Collaboration is our glue, whether it is working with IT, product, engineering, design or product marketing. From the smallest details to roadmap planning and vision, we are the meeting point of business, technology, and customer solutions, and we love it.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Share this job:

This Month

Product Marketing Manager
manager marketing manager healthcare Jul 31
At Respondent, we believe in-depth research interviews are the oxygen for intelligent innovation. Our marketplace empowers entire organizations by connecting researchers with verified business professionals so they can conduct the kind of research interviews that yield invaluable results. With these new insights, high-quality decision making is scaled across our customer’s organization and innovation flourishes.  

B2B companies like IBM, Oracle, Atlassian, Twilio, Microsoft, and many more choose to leverage Respondent to conduct their research interviews and make smarter business decisions.  

We are a small (but quickly growing), fully remote tech startup. Working as a distributed team allows us to hire the best talent regardless of location. We look forward to learning more about you and how you might fit into our thriving community of initiative-takers and diverse thinkers.

What you'll do

  • Solidify clear positioning, value prop and messaging (through customer insights and data) and using it to build out the broader Respondent story
  • Define customer needs, market trends, and competitive developments
  • Market segmentation and persona development (built on audience research)
  • Develop GTM plans with product team 
  • Assist with creation of content
  • Align with product, engineering, and customer success teams
  • Create campaigns for our user base from signup to paid with a product-led growth eye that are tailored to user segments and use cases (based on customer insights)
  • Analyze (data, quantitative, qualitative) to make decisions--SQL skills a bonus!
  • Bolster acquisition (paid campaigns, a/b test for landing page, SEO)

Who you are

  • Tried and true B2B PLG product marketer
  • Strong marketing competencies across strategic planning, positioning and messaging, segmentation, content creation, and storytelling
  • Ability to create impactful web content (with some knowledge of SEO)
  • Experience working closely with Product, Engineering, and Customer Success teams
  • Strong analytical skills, with proven ability to interpret data and qualitative research and distilling into actionable key takeaways
  • Ability to define KPIs and success metrics
  • Willing to jump into all aspects of marketing (even if they aren’t your strong suit)
  • Ability to thrive in an ambiguous environment with a high degree of autonomy
We are looking for someone who matches our level of joy for the work we do, brings something new to the team, and elevates our game. Our core values are very important to us and we hope they resonate with you, too. You can read more about them here!

Benefits
Working at Respondent is a unique experience. You will be part of a remote, diverse team. We care deeply about creating a cohesive, tight-knit culture that gets results. That’s why we offer our employees the following:

- Work remotely from anywhere in a continental U.S. Time Zone (we are not able to accommodate continuous travel e.g. digital nomadism, remote year, etc.)
- A full office set up, including a MacBook Pro, desk, second screen, ergonomic chair, and wireless mouse & keyboard
- Health insurance for U.S based employees with premiums covered at 99% for individuals and 50% for dependents (non U.S. employees receive a healthcare stipend)
- Short term disability covered at 100% for all U.S based employees
- Dental and vision insurance offered at group rates to lower the cost for U.S based employees
- Four weeks of flexible paid vacation per year (need a bit more for religious or country holidays--no problem!)
- 12 paid holidays per year
- Stock options
- 401k (no matching) Only U.S based employees can participate
- Company retreats for teammates to get to know one another in person (recent locations include New Orleans, San Antonio, and Wickenburg)!

Respondent is an equal opportunity employer
We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to solve the challenges involved in Respondent's long term success. Our dynamic team members have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace and encourage candidates from underrepresented backgrounds to apply.
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Enterprise Customer Success Manager, Georgia
Udemy  
manager saas api Jul 30
ABOUT THE ROLE:
We are looking for an Enterprise Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.

** THIS IS A FULLY REMOTE ROLE **

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative

How We Do It
Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.

We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.

We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.

We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here’s what you’ll be doing:

  • Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers
  • Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on the UFB Platform, with a deep understanding of our technology and content
  • Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
  • Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB
  • Build and maintain trusted advisor relationships at the executive level
  • Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets
  • Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
  • Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
  • Partner with marketing to develop customers for case studies and media opportunities
  • Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the  Customer Success department

We’re excited about you because you have:

  • BA or BS degree
  • Intensely curious, lifelong learner
  • 5-8 years of B2B SaaS customer success, account management, consulting and/or sales experience working with large, enterprise-level accounts (> $150k ACV)
  • Experience working with HR/L&D customers
  • Ability to build and nurture trusted relationships
  • Ability to identify, work and close complex deals
  • Experience developing strategies to increase adoption of technology solutions
  • Basic understanding of concepts related to customer integrations (e.g,, Single Sign-On, APIs, feature customization, etc.)
  • Outstanding verbal and written communication skills
  • Superior project and time management skills; excellent attention to detail
  • Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
  • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Enterprise Customer Success Manager, Texas
Udemy  
manager saas api Jul 30
ABOUT THE ROLE:
We are looking for an Enterprise Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.

** THIS IS A FULLY REMOTE ROLE **

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative

How We Do It
Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.

We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.

We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.

We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here’s what you’ll be doing:

  • Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers
  • Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on the UFB Platform, with a deep understanding of our technology and content
  • Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
  • Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB
  • Build and maintain trusted advisor relationships at the executive level
  • Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets
  • Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
  • Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
  • Partner with marketing to develop customers for case studies and media opportunities
  • Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the  Customer Success department

We’re excited about you because you have:

  • BA or BS degree
  • Intensely curious, lifelong learner
  • 5-8 years of B2B SaaS customer success, account management, consulting and/or sales experience working with large, enterprise-level accounts (> $150k ACV)
  • Experience working with HR/L&D customers
  • Ability to build and nurture trusted relationships
  • Ability to identify, work and close complex deals
  • Experience developing strategies to increase adoption of technology solutions
  • Basic understanding of concepts related to customer integrations (e.g,, Single Sign-On, APIs, feature customization, etc.)
  • Outstanding verbal and written communication skills
  • Superior project and time management skills; excellent attention to detail
  • Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
  • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together


About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Project Manager
 
manager blockchain crypto Jul 30
We are f2pool and stakefish
We are a shark and a fish happily swimming together, creating a unique ecosystem within the crypto space!

The shark, f2pool, is the leading Bitcoin and Ethereum mining pool serving more than 100 countries! We are home to over 40 PoW cryptocurrencies.

The fish, stakefish, is a leading staking service provider, partnering with exciting new PoS projects. We provide a fair opportunity for everyone holding cryptocurrencies to contribute to network security and earn rewards!

As our project manager, your job will be to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for everything involving a project’s organization and timeline.

In this role you will

  • Coordinate internal resources and third parties for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to track progress
  • Perform risk management to minimize project risks
  • Proactively make suggestions for improving our products and internal processes

Is this you?

  • Solid technical background, with understanding or hands-on experience in software development and web technologies
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Comfortable with ambiguity, able to take charge and get things done despite the unknowns

What would be a plus?

  • Understanding of the blockchain space and blockchain technology
  • Past experience with blockchain related projects
  • The ability to communicate both verbally and in writing in Chinese

  • If those describe you, this is the right opportunity for you!
Why are we awesome you ask?

We are a truly global team! We are digital nomads coming from more than 12 different countries, working from wherever we want. We have a collective mission, to provide meaningful services and bring a unique value to users within the crypto space.

We are looking for fun, curious and committed individuals to swim with us!
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Talent Acquisition Manager
 
manager Jul 29
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
A sample of challenges you can hope to meet in this role would be as below
Provide leadership to a team of high impact, best in class recruiters to achieving business goals
Enable the team to attract and select the best-in-class talent across different levels of seniority in one of Atlassian's high growth business groups
 
Establish and develop effective working relationships with all stakeholders. Act as an effective talent partner with business leadership 
Develop and implement ideas for improving the talent acquisition process and outcomes; develop and implement creative sourcing strategies, effectively gathering research and partnering with stakeholders to implement hiring strategies.

Responsible for effectively communicating the employer brand with potential talent
Design and develop recruitment strategy and processes to support the overall business strategy
Designing and leading the employer branding strategy
Translating business directions into actionable hiring needs, advising on risk and working closely with leadership team
Be a part of the BLR Site level leadership team driving site/company wide recruiting initiatives

You would be an ideal fit if you possess:
10 + years of overall experience in the Talent Acquisition Function
At least 2 years as a people manager/leader managing a team of high performing recruiters
Strong experience in product/technology hiring market and experience in scaling up the organisation
Excellent business acumen, strong analytics, presentation, and interpersonal skills


More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Technical Account Manager
 
manager account manager cloud devops Jul 29
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian Technical Account Managers (TAMs) guide our largest customers (post-sales) to scale, deploy and deliver amazing value to their business with the adoption of our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's short and longer term goals, and then orchestrate our customer's team past their hurdles so they may achieve their desired outcome. As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new Collaboration communities, or improving IT services. You'll be our customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams with Atlassian's solutions.

In this role, you'll cut across multiple technical disciplines and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian stack of Confluence, Jira, and Developer Tools. You will do this by providing advisory services and guidance on the tooling.  In this role you will not be required to do any hands-on or configuration / customisations of the customers systems and/or environments. This work is typically performed by the customer themselves, or a solution partner from the Atlassian ecosystem. 

Atlassian TAMs strive to help enterprise customers improve the benefits of their Atlassian investment, by becoming their Trusted Advisor.

On your first day, we'll expect you to have:

  • Experience working with large customers in a consulting or technical evangelist capacity, especially in the software or developmental tools industry
  • Must have at least 3-5+ years technical and consulting experience with Atlassian products in the Enterprise or Fortune 5000 space. In particular, Jira, Confluence, Bitbucket, Jira Align, Bamboo, Crowd
  • Experience with On-Premise implementation of Atlassian tools preferred, Atlassian Cloud experience is a bonus
  • Experience with two or more of the following: DevOps and automation, continuous integration, agile development, real-time collaboration, or IT service management
  • Deep understanding of IT infrastructure and governance, OSI model layers, and critical business process management
  • Interest in working creatively with customers understand technical and business requirements and implement solutions, including change management and technical engagement delivery
  • Public speaking experience or published thought leadership
  • Required travel:
  • Typically up to 30% and some international travel may be required
More about our team

Our Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. As a part of the team you'll engage with enterprise organisations with some of the most complex business challenges, and help them deliver a delightful solution to business users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of our products and attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Technical Program Manager
 
manager cs cloud finance Jul 28
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian is seeking an enthusiastic, detail-oriented TPM to join our M&A and Legal IT team in Bangalore. We are looking for someone with a strong Program Management background and experience with platforms like Workday, Netsuite, Salesforce, and Marketo. As a TPM you will lead a wide variety of initiatives across M&A and Legal IT.

More about you :On your first day, we'd love for you to have

  • Defines, owns and delivers process and tooling that supports mergers and acquisitions.
  • Identify and/or analyze challenges relating to M&A self service tools and manage the building of tools/processes focused on integrating with ERP applications.
  • Collaborate and coordinate projects with Software Engineering, Cloud/Technical Infrastructure, System Engineering and cross-functional teams on behalf of  Site Reliability Engineering across Cloud/Technical Infrastructure.
  • Collaborate and coordinate with cross-functional teams like Sales and Marketing, Finance, People IT teams.
  • Drive Operations across M&A and Legal IT
  • Plan, Manage Delivery and keep stakeholders updated across multiple projects

On your first day, we'll expect you to have:

  • Bachelor’s degree in Information Systems, Computer Science (CS) or related field.
  • 6+ years of industry experience, working Technical Program/Project Management role.
  • Experience in managing application development/integration projects.
  • Understanding of cross functional flows across platforms like Workday, Netsuite, Salesforce, Marketo
  • Experience with specific software such as JIRA, Confluence, Smartsheets and other project tracking and communication tools.
  • Excellent interpersonal, presentation and communication skills
It's great, but not required, if you have:

Experience in Privacy & Compliance like GDPR, CCP, SOX etc
M&A Experience
Agile Methodologies like Scrum

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Growth Marketing Manager
manager marketing manager Jul 27
Dubbed an "open-source unicorn" by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Coatue Management, Altimeter Capital and Franklin Templeton to join earlier investors Sequoia Capital, Benchmark, and Index Ventures in the recent Series E financing of a combined $250 million at a $4.5B valuation. Our product has been adopted by Fortune 100 customers across all industries, and we’re being led by the best in the space—our founders were the original creators of Apache Kafka®. We’re looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform!

About the Role
We are looking for a Growth Marketing Manager to own our Global Webinar Programs. In this role, the successful candidate will serve as an integral member of the Lifecycle Marketing Growth Team, innovating our webinar strategy to grow revenue and engagement KPIs, The ideal candidate would have experience building and scaling webinar programs in a b2b model, using data to drive strategy, and is someone who thrives in driving diverse, cross-functional teams to results.

Responsibilities

  • Partner with our Developer Experience and Product Marketing teams to produce webinars that accelerate the customer journey
  • Own the global webinar program strategy and define quarterly content calendar to support the growth marketing lead generation and pipeline goals 
  • Manage all aspects of webinar production, from idea to execution and follow-up
  • Serve as the Subject Matter Expert on webinars, sharing best practices to optimize registration, audience engagement, and follow-up goals
  • Experiment with new webinar and digital content formats to deliver new and engaging experiences for our users
  • Own our repository of recorded webinars as a resource, partnering with the Interactive Team to drive engagement
  • Evangelize and continue to scale webinars across the globe
  • Develop, track, and report on KPIs to grow the webinar business and prove ROI
  • Drive a culture of experimentation by “walking the walk,” building experiments to validate hypothesis and proactively communicating results to the organization

What we're looking for

  • Bachelor’s degree plus 2+ years experience relevant experience
  • Familiarity with the basics of video editing 
  • Excellent organizational and operational skills and ability to manage a high volume of programs
  • Can operate at both tactical and strategic level
  • Experience running A/B tests to validate hypothesis and results
  • Strong project management skills and ability to perform in fast-paced and high-energy environment
  • Exceptional attention to detail balanced by an ability to see the big picture
  • Comfortable with introducing speakers and moderating Q&A sessions

Additional highly desirable experience

  • Experience with ON24, Marketo, and Salesforce
#LI-JN1

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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Senior Program Manager, Confluence
 
senior manager saas Jul 27
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

As an experienced Program Manager on the Confluence team, you are someone who thrives in making order out of chaos. You can take new strategic plans and work towards executing on them. You will drive completion of cross-organization, top company priority projects, and communicate effectively with R&D teams internal to Confluence and external throughout the rest of the company. To be successful in this role you will be able to dive deep into the technical details across every aspect of the relevant Confluence programs in order to anticipate blockers before they happen. You will need to deeply understand Confluence's priorities, relate them to company level business goals. You are a center of team spirit, and you craft and implement pathways to up-level the team. Your team’s success is instrumental for Atlassian to hit its business goals and OKRs. Does this sound exciting to you? Then you might be the person we're looking for.

In this role, you'll get to:

  • Work across R&D teams for a smooth execution of our strategy
  • Lead our teams to plan, set goals, execute, and learn
  • Run complex, strategic projects (ranging from technical delivery and analytical deep dives to operational efficiencies)
  • Design and take charge of meaningful dashboards and readouts for key executives
  • Champion and cultivate cross-team relationships to organize and manage dependencies
  • Coordinate work “on the team” such as team health exercises, decision-making plays, and org size/shape assessment. Lead strategic off-sites and associated planning rituals{Insert Job Description bullets here}

About you:

  • You are an excellent collaborator and communicator that can expertly inspire change across teams
  • You thrive in ambiguous, complex, challenging and/or changing environments
  • You can vigilantly prioritize
  • You are a self-starter who can run on your own while keeping others in the know
  • You are attentive to detail and meticulously organized

On your first day, we'll expect you to have:

  • 7+ years of relevant professional experience working with product, engineering, design and related functions
  • Bachelor's or Master's degree in Business, Computer Science or related field (or equivalent experience)
  • Value a smooth operation and have experience in diagnosing pain points for teams, moving them to 'good', and committing to ensuring they get to 'great'

It's great, but not required if you have:

  • Experience working on programs with web and mobile applications, microservices and relational and non-relational databases
  • Experience working with remote, global, and cross-functional teams and matrix organizations, and an understanding of SaaS business models and enterprise sales
More about our team

We are a team on a mission to ensure that R&D can successfully scale. Specifically, R&D Program Managers at Atlassian build trusted networks, seek clarity, and serve as the grease and the glue to ensure teams deliver complex cross-functional programs as seamlessly as single team projects. Our impact is amplified beyond delivery through our work to advance the program management craft. We band together to develop and apply practices, patterns (plays), and agile frameworks to build pathways for autonomous, empowered, and lasting teams for a Future Atlassian.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Operations Program Manager
 
manager Jul 27
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

We're looking for an experienced Program Manager to lead enterprise customer insights programs. If you like working in a broad role that encompasses program management, writing, analysis, presentation, and business strategy, then this is the role for you! In this role, you will become an expert on our enterprise customers. You will be responsible for program managing our enterprise metrics leadership meetings and you will also help support our enterprise health reporting.

As the Program Manager for our metrics meetings, you will be responsible for writing the executive summary, ensuring content from stakeholders is ready and high quality, running the meeting, and following-up afterward with action item owners. Our team is nimble and scrappy, so in addition to running the meeting, you will be expected to proactively identify improvements, develop plans of work to improve it, and run those tracks of work. This is a highly visible program with many stakeholders across different parts of the business.

The second program you will be responsible for supporting is our enterprise health reporting. This is a new program that we are piloting. You will help to manage tracks of work like running our Data Center surveying, our Partner feedback channel, as well as other feedback channels. You will partner with the Lead Program Manager to help produce and distribute the report. You will also be responsible for helping to follow-up on action items from the report.

You'll be a great fit for this role if you have a strong bias towards action, are a structured problem solver, and are eager to learn everything there is to know about our enterprise customers.


In this role you'll get to:

  • Run the operations for key business meetings and drive improvements
  • Program manage a new report on enterprise customers
  • Partner with our customer and product analytics teams
  • Work cross-functionally within a large organization
  • Build process and scaled operations with stakeholder teams
  • Become an expert on enterprise customers

On your first day, we'll expect you to:

  • Be an expert in program management and have 5+ years of experience in Program Management
  • Have excellent written communication skills, you can clearly and succinctly articulate insights
  • Have experience with qualitative feedback and have worked closely with data analysts in the past
  • Project manage initiatives in partnership with product, analytics, research, and other stakeholder teams
  • Think strategically, but stay on top of tactical execution

It's great, but not required if you have:

  • Experience working in a global environment with remote teams
  • Program management certification
  • Experience partnering with analysts and consuming data
  • Experience with enterprise tools and software teams


More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Engineering Manager, Backbone Engineering
 
manager cloud aws backend testing Jul 27
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

DUTIES:
MANAGE A TEAM OF SOFTWARE DEVELOPERS THAT IS RESPONSIBLE FOR DEVELOPING THE BACKEND FEATURES FOR COMPANY’S PROPRIETARY CONFLUENCE CLOUD PRODUCT. MANAGE A SOFTWARE DEVELOPMENT TEAM WHICH IS RESPONSIBLE FOR DEVELOPING A LARGE-SCALE REACT APPLICATION THAT COMPANY SHIPS TO CUSTOMERS WITHIN MINUTES. COORDINATE WITH COMPANY’S DESIGN AND PRODUCT MANAGEMENT TEAMS TO INFLUENCE THE DIRECTION OF THE CONFLUENCE PRODUCT AND ITS COMPONENTS, AND TO IMPROVE THE TEAMS’ STRATEGIES TO MEET INTERNAL COMPANY GOALS. MANAGE THE TEAM’S DEVELOPMENT IN ORDER TO ENSURE THAT THEY ARE BUILDING UPON THE NEXT GENERATION OF COMPANY’S SOFTWARE INFRASTRUCTURE, AND TO ENSURE THAT THEY ARE DELIVERING ADDED VALUE TO THE COMPANY'S CUSTOMERS THROUGH NEW IMPROVEMENTS TO THE COMPANY’S SOFTWARE PRODUCT OFFERINGS. RESPONSIBLE FOR BUILDING EFFECTIVE SOFTWARE DEVELOPMENT TEAMS, EMPOWERING THEM TO ACHIEVE THEIR GOALS, AND PUTTING THOSE GOALS INTO BROADER CONTEXT. UTILIZE KNOWLEDGE OF AND TECHNICAL EXPERTISE WITH AMAZON WEB SERVICES (AWS) TO DEVELOP THE CONFLUENCE SOFTWARE PRODUCT. MENTOR PROFESSIONAL AND TECHNICAL DEVELOPMENT OF TEAM MEMBERS. HELP DEVELOP THEIR CAREERS AND ASSIGN THEM TO PROJECTS TAILORED TO THEIR SKILL LEVELS, PERSONALITIES, WORK STYLES, AND PROFESSIONAL GOALS. PROVIDE CONTINUOUS FEEDBACK, ADDRESS UNDERPERFORMANCE, AND RECOGNIZE THE INDIVIDUAL STRENGTHS AND CONTRIBUTIONS OF YOUR TEAM MEMBERS. HIRING, DEVELOPING AND RETAINING TOP TALENT AND BE RESPONSIBLE FOR THE OVERALL TEAM STRUCTURE. WORK WITH DIRECT REPORTS, PEERS, ARCHITECTS AND PRODUCT MANAGERS TO MAINTAIN A PRIORITIZED BACKLOG AND CREATE SHORT TERM AND LONG-TERM GOALS. INSTILL A SPIRIT OF CONTINUOUS IMPROVEMENT IN THE TEAM'S CODE, ARCHITECTURE, AND PROCESSES. DEVELOP HIGHLY RELIABLE, SCALABLE, EXTREMELY HIGH-VOLUME, FAULT-TOLERANT PRODUCTION SYSTEM. BRINGING PRODUCTIVITY, QUALITY, AND COMPETITIVE ADVANTAGE TO SW DEVELOPMENT BY SOLVING COMPLEX PROBLEMS IN COMPONENT/PRODUCT LEVEL CONDUCT DESIGN REVIEWS, AND CODE REVIEWS. FOLLOW GOOD CODING, TESTING AND DOCUMENTING PRACTICES SOFTWARE PERFORMANCE ANALYSIS AND TUNING.

MINIMUM REQUIREMENTS FOR POSITION: 
MASTER’S DEGREE IN COMPUTER SCIENCE, SOFTWARE ENGINEERING, OR A RELATED FIELD PLUS TWO (2) YEARS OF EXPERIENCE IN SOFTWARE ENGINEERING; TWO (2) YEARS OF MANAGER EXPERIENCE; AND TWO (2) YEARS OF EXPERIENCE IN BUILDING SCALABLE PRODUCTION SYSTEMS.

ALTERNATE REQUIREMENTS FOR POSITION: 
BACHELOR’S DEGREE IN COMPUTER SCIENCE, SOFTWARE ENGINEERING, OR A RELATED FIELD PLUS FIVE (5) YEARS OF EXPERIENCE IN SOFTWARE ENGINEERING; TWO (2) YEARS OF MANAGER EXPERIENCE; AND TWO (2) YEARS OF EXPERIENCE IN BUILDING SCALABLE PRODUCTION SYSTEMS.

SPECIAL REQUIREMENTS FOR POSITION: 
MUST PASS TECHNICAL INTERVIEW.
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
Share this job:
Technical Program Manager
 
manager Jul 27
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

JOB DUTIES:

WORK WITH CROSS-FUNCTIONAL TEAMS THROUGHOUT ATLASSIAN, SUCH AS JIRA, CONFLUENCE, BITBUCKET, TRELLO AND STATUSPAGE TO DRIVE STRATEGIC SOFTWARE INITIATIVES TO BUILD AN INDUSTRY LEADING CHAT AND COLLABORATION PLATFORM. UTILIZE KNOWLEDGE OF SCOPING, TIMELINE CREATION, PROJECT TRACKING, RISK MANAGEMENT, AND PROCESS IMPROVEMENT; SYSTEM DESIGN/ARCHITECTURE AND CONTRIBUTE SOLUTIONS AND ALTERNATIVES AND SQL AND DATABASE/ETL TO INTERACT WITH PROJECT SPONSORS AND MULTIPLE DEVELOPMENT TEAMS TO DEFINE AND DELIVER COMPLEX FEATURES. WORK WITH THE TEAM TO IDENTIFY AND RESOLVE RISKS AND DEPENDENCIES, INCLUDING IDENTIFYING WORKAROUND AND CONTINGENCY PLAN OPTIONS AND BE ABLE TO DISCUSS THE PROS, CONS, AND TRADE-OFFS OF EACH OPTION. DEVELOP THE SOFTWARE LIFECYCLE OF ATLASSIAN PRODUCTS AND ENSURE THAT THE TEAM FOLLOWS AND ITERATES ON PROCESS TO BE HIGH PERFORMING. EVALUATE COMPUTER SOFTWARE SOLUTIONS, ASSESS RISKS, ANTICIPATE DATA ENGINEERING BOTTLENECKS, PROVIDE CRITICAL ISSUE MANAGEMENT, AND BALANCE BUSINESS NEEDS WITH TECHNICAL SOFTWARE CONSTRAINTS. DRIVE CONTINUOUS DATA ENGINEERING PROCESS IMPROVEMENT AND COLLABORATE EFFECTIVELY WITH CROSS-FUNCTIONAL BUSINESS AND SOFTWARE DEVELOPMENT TEAMS TO SOLVE PROBLEMS AND IMPLEMENT NEW SOFTWARE AND DATA ENGINEERING SOLUTIONS. GAIN CONSENSUS ON TECHNICAL DECISIONS AND ENSURE THAT APPROPRIATE SOFTWARE ENGINEERING PRACTICES ARE EMPLOYED TO DELIVER HIGH QUALITY RESULTS. WORK WITH THE TEAM TO IDENTIFY AND RESOLVE DATA ENGINEERING RISKS AND DEPENDENCIES, INCLUDING IDENTIFYING SOFTWARE WORKAROUND AND CONTINGENCY PLAN OPTIONS AND BE ABLE TO DISCUSS THE PROCS, CONS, AND TRADE-OFFS OF EACH DATA ENGINEERING OPTION. GENERATE INSIGHTS AND ANALYSIS LEVERAGING SQL AND COMBINING MULTIPLE DATA SOURCES. GENERATE REPORTS/ DASHBOARDS USING TABLEAU. DEFINE AND VALIDATE KPIS AN INVESTIGATE ANY CHANGES IN TRENDS. DRIVE EFFECTIVE TEAMWORK, COMMUNICATION, COLLABORATION, AND COMMITMENT ACROSS MULTIPLE DISPARATE GROUPS WITH COMPETING PRIORITIES. PROVIDE SOFTWARE ENGINEERING STATUS UPDATES REGULARLY AND IN A VARIETY OF FORMATS TO ENSURE THAT PARTNERS AND SENIOR MANAGEMENT ARE AWARE OF PROGRESS AND ROAD-BLOCKS. 

MINIMUM REQUIREMENTS:

MASTER’S DEGREE IN COMPUTER SCIENCE, COMPUTER ENGINEERING OR A RELATED FIELD OF STUDY PLUS TWO (2) YEARS OF EXPERIENCE IN SCOPING, TIMELINE CREATION, PROJECT TRACKING, RISK MANAGEMENT, AND PROCESS IMPROVEMENT; SYSTEM DESIGN/ARCHITECTURE AND CONTRIBUTE SOLUTIONS AND ALTERNATIVES AND SQL AND DATABASE/ETL 

ALTERNATE REQUIREMENTS:

BACHELOR’S DEGREE IN COMPUTER SCIENCE, COMPUTER ENGINEERING OR A RELATED FIELD OF STUDY PLUS FIVE (5) YEARS OF EXPERIENCE IN SCOPING, TIMELINE CREATION, PROJECT TRACKING, RISK MANAGEMENT, AND PROCESS IMPROVEMENT; SYSTEM DESIGN/ARCHITECTURE AND CONTRIBUTE SOLUTIONS AND ALTERNATIVES AND SQL AND DATABASE/ETL

SPECIAL REQUIREMENTS:

MUST PASS TECHNICAL INTERVIEW.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Share this job:
Technical Account Manager
manager account manager java python ruby html Jul 27
SocialChorus is a platform for communicators. We help them become heroes within their organizations by giving them the tools and expertise they need to unify their enterprises. Companies thrive and win when all of their workers feel aligned, informed and supported. In simple terms, we help companies work as one.

Joining SocialChorus means joining a movement to connect every worker. This movement has taken root and is evident in our world-class customer base and their millions of employees worldwide. Now we need your help to achieve our goal of connecting every worker. Ready to make a difference?

As part of our distributed team working from anywhere, the Technical Account Manager (TAM) is a key contributor to our post-sale Technical Services team performing a wide range of duties for an assigned list of large enterprise customers.

An ideal candidate will have strong facilitation, communication and interpersonal skills, attention to detail, and an ability to build relationships with all levels within the organization. Successful candidates will have technical and account management experience, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top quality customer experience.

Responsibilities

  • Provide technical management and product technical support for assigned SocialChorus customers
  • Go beyond break-fix support by becoming a true technical partner for your customers by helping to shape their implementation and growth strategy
  • Establish strong relationships with the SocialChorus Account Teams on your assigned customers
  • Establish strong relationships with the SocialChorus Customer Engineering, Support, Product, and Engineering teams to ensure proper management and priority escalation of your assigned customer requests
  • Meet regularly with assigned customers, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, feature request status, and services activity
  • Develop an in-depth understanding of your assigned customers’ technical environment to understand and even predict potential SocialChorus platform problems within their deployment
  • Team up with the SocialChorus Engagement Manager assigned to your accounts to be the advocate and voice for customer requirements and challenges within various teams at SocialChorus
  • Direct crisis and incident response, working with the customer Success team and engineering teams to ensure timely resolution, while communicating effectively with customers. This will require customer responses outside of normal business hours for high severity issues
  • Maintain strong technical knowledge of SocialChorus’ product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issues
  • Advocate for product enhancements with Engineering & Product Management to solve customer challenges.

Qualifications

  • Bachelor's Degree or higher in a technical discipline or equivalent experience
  • 5+ years of industry experience in a technical account manager, professional services, sales engineer, or support engineer role with exposure to multiple SaaS platforms
  • Knowledge of project management and strong account management skills
  • Very strong customer service and excellent communication skills, both written and oral
  • Strong drive to look at challenges and help define solutions
  • Experience working closely with engineering and support teams to triage and assign technical issues
  • Proficient with REST, SAML 2, and oAuth
  • Ability to manage multiple customer projects in parallel
  • Comfortable in ambiguous start-up environments
  • Proven track record of managing large enterprise accounts
  • Experience with Jira or similar ticket tracking systems a plus
  • Experience in HTML, CSS, Ruby, Java, Python is a plus.
Why SocialChorus?

Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.

If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.

Come for the challenges, come for the people, and the unlimited PTO, health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.
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Marketing Operations Manager
Density  
manager Jul 26
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Customer Success Manager
Density  
manager Jul 26
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Revenue Operations Manager
Loom  
manager finance healthcare Jul 24
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
As the first hire on the Sales Operations team, you will help scale our sales infrastructure and drive excellence in our sales process. You will help define & improve sales processes, analyze and share insights on key revenue and sales trends, design and measure metrics to enhance overall productivity, and ultimately help scale our business in an effective way. We care about working as a team, delivering results, and what will move the needle most for Loom. This role will report to Andy Gale (VP of Finance & Operations). There is significant opportunity for advancement.

What You'll Do:

  • Build automation and scalability, optimize operational processes, and ensure seamless integration around systems, tools, and technology while maintaining data hygiene
  • Partner closely with leadership to develop actionable, measurable projects that accelerate sales growth and improve sales processes and operations
  • Gather requirements and project manage changes to our sales technology that result in improvements in rep productivity
  • Support reporting and forecasting for the sales organization focused on but not limited to lead metrics, pipeline reports, conversion rates, existing business trends that will materially impact the company’s growth trajectory
  • Support ad hoc information requests and analyses and other special projects

What You Should Have:

  • Strong background in SFDC architecture and management for sales teams
  • Exceptional project management, communication, and interpersonal skills
  • Desire to challenge the status quo to improve and streamline processes for increased efficiency and scale
  • Strong analytical, conceptual and problem-solving abilities
  • Quick learner with the ability to solve problems independently or with little guidance
  • Willing to work in a highly demanding and results-oriented team environment
  • Proficiency in Microsoft Excel and sales tools
  • 3+ years experience in Sales Operations and/or an analytics role
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Communications and Operations Manager
Auth0  
manager cs Jul 24
Auth0 is a unicorn that just closed a $120M Series F round of funding, with total capital raised to date of $330M and valuation of nearly $2B. We are growing rapidly and looking for exceptional new team members to add to our exceptional talent pool - and who will help take us to the next level of success. One team, one score. 

Our vision is to provide people with secure access to any application in one click or less. And our promise is to make identity work for everyone—whether you’re a developer looking to innovate, or a security professional looking to mitigate. We are looking for curious, excited, boundary-pushing team members. So, if you’re a big thinker who is nimble and adaptable, Auth0 may be an ideal place for you to shine.

Auth0 is looking for a Business Operations and Communications Manager to join our Customer Success team. This person will help maximize our Customer Success organization’s operating capabilities, development of engagement and communication strategies based on customer journey/segments evolving customer experience and partnership.

Communication Responsibilities:

  • Serve as the orchestrator of the execution of the CS journey-based engagement and experience strategy.
  • Align with Brand Marketing to set strategy and voice for customer communications (non-marketing campaign related) across all stages of the customer lifecycle.
  • Build and manage digital TAM voice. 
  • Craft, manage and execute regular 1:1 templates and 1:many customer communication. 
  • Determine, and manage in conjunction with Marketing, customer tolerance for communication frequency.
  • Develop customer facing content based on customer journey stage/segment.
  • Lead the development and execution of a comprehensive and integrated VoC program. 
  • Analyze the results and provide results and recommendations to CS and other business groups.  
  • Creating and maintaining an ongoing calendar of all of the CS driven and customer-oriented communications, activities and project deliverables. 

Operations Responsibilities:

  • Act as the strategic thought partner to various members of the Customer Success Leadership team, helping shape the strategy across the organization.
  • Conduct in-depth analyses across areas of the business to develop an understanding of key value drivers, identifying improvement areas and opportunities per customer segment.
  • Partner with global Customer Success leadership on special project execution including project and SOW management against budget. 
  • Track key customer and business KPIs to measure the effectiveness of CS programs in driving improved outcomes and experience for customers.  
  • Build productive and positive relationships across the organization at all levels to drive influence.

Skills and Abilities:

  • 7+ years of relevant business operations and/or communications experience in a top technology company. 
  • Deep understanding of project management and business operations.
  • Excellent verbal and written communication. 
  • Experience with marketing principles/practices.
  • Strategic thinker.
  • Self-motivated, quick learner, fast researcher; motivated to work hard in a fast-paced, ever-changing environment to help our growing business.
  • Strong prioritization skills Uses questions to clarify priorities, drive sustainable problem solving and uncover gaps.
  • Can provide clarity on projects with a significant amount of uncertainty in scope and definition.
  • Have experience with and are comfortable with a remote working environment
Auth0 safeguards more than 4.5 billion login transactions each month and its top priorities are availability and security.

We like to think that we are helping make the internet safer. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.
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Program Manager, Customer Research & Insights
 
manager Jul 23
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Join us! Atlassian is looking for a Program Manager to help scale our Customer Experience (CX) operations.

If you thrive on making high performing teams hum, you have experience driving a powerful operational strategy, and a knack for keeping busy people accountable and productive, then this role is for you!

We are looking for a program manager that is passionate about operations and customer centric design and research. You will lead operations that support the Research and Insights department to ensure that the business is running smoothly from planning, to program delivery accountability, to meeting facilitation.

As Program Manager, you will:

  • Serve as the right hand to our Head of Research & Insights, partnering with the leadership team to ensure successful delivery of programs through well run operations.
  • Assume program delivery accountability across the our Research & Insights org by overseeing business metrics performance, facilitating reviews and checkpoints and other critical components to our operational muscle.
  • Run annual and quarterly planning - run annual and quarterly planning process for R&I teams, ensure that the annual strategy is set, communicated and operations are in place to execute against it.
  • Lead department operations - facilitate weekly leadership sessions, monthly and quarterly reviews, annual planning, and leadership offsites.

In order to be successful in this role, you:

  • Understand Customer Research. You have experience working with customer researchers, you understand the role of a user research in software development and common industry terms.
  • Think strategically. You have a strategic mindset, recognising the importance of long term goals, have vision, and are committed to success. All while balancing the short term, tactical needs in front of us.
  • Inclusive but driven facilitator. You have a knack for getting people focused, driving towards an outcome, while ensuring diverse perspectives are welcomed.
  • Are an excellent communicator, written and verbal. You know how to connect with people all over the globe at various levels of seniority, and you're comfortable calling "BS" if you see it - even with execs.
  • Know how to strike the balance on just enough process; you know what will help a team run effectively, and know how to introduce change in a way that helps make us faster and more confident.
  • Think fast on your feet, come up with solutions to critical situations, make timely decisions and take calculated risks. You are constantly searching for new knowledge and new ideas and willing to learn better ways of doing things.

In terms of experience, this means:

  • You've worked at least 3+ years in an Operations and Program Management capacity – ideally this includes a large, complex environment supporting a product/software delivery organisation.
  • You’ve had experience working with Customer Experience Researchers and you understand the practices of customer centric design.
  • You’ve worked collaboratively within teams, influencing to drive not just tactical execution but also larger strategy.
  • You are comfortable leading programs of work, managing stakeholder expectations and dependencies.
  • You have a general understanding of the design, product and engineering crafts with the understanding of how these teams collaborate.
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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IT Security Manager
manager machine learning aws infosec healthcare Jul 23
Company Description
At Hyperscience we develop and deliver intelligent solutions to automate manual document processing for global financial services, insurance, healthcare, and government organizations. Founded in 2014, our solution extracts handwritten, cursive and printed typed text at better-than-human levels of accuracy and automation that get better over time. By streamlining operations and reducing the costs associated with data entry, we enable some of the world’s largest companies to improve customer service and drive new business opportunities.
With more than $110 million raised to date, we’re growing quickly and looking for individuals to join our team and make a difference in our organization and for our customers.

Job Description
We’re looking for an IT Security Manager, who will be responsible for implementing security controls in our IT environment.  The right person is a problem solver who enjoys solving tricky technical challenges, and has experience working in a fast-paced environment that deals with various security compliance requirements.  The individual will report to the Head of Security, and will work alongside the IT team in supporting our growing company across US and European locations.

Responsibilities

  • Establish secure processes around asset inventory, endpoint management, access management, change management, vendor management, office networks, and incident response.
  • Document IT policies and processes for both internal use and compliance evidence.
  • Manage purchasing and deployment logistics for all employee hardware.
  • Configure hardened settings for all IT-managed hardware and software.
  • Resolve support requests related to onsite network, laptops, and teleconferencing.
  • Identify areas for improvement and recommend IT investment opportunities to automate repetitive tasks.

Qualifications

  • 6+ years' experience in information technology and/or infosec
  • Strong hands-on experience in implementing and operating security solutions, aligned to industry standards such as ISO 27001.
  • Familiarity with Identity Access Management (IAM) architecture, and solutions leveraging LDAP, RADIUS, SAML, and/or OIDC.
  • Familiarity with networking concepts, including VPN, routing, and switching.
  • Familiarity with endpoint management solutions, focused on remote workforce using MacOS and virtual desktop environments.
  • Ability to set up and troubleshoot onsite network, laptop, and  teleconferencing issues.
  • Experience setting up SIEM solutions, and responding to IT security issues/incidents, including phishing attacks, malware detections, and data loss scenarios.
  • Familiarity with using AWS to operate self-hosted IT solutions.
  • Ability to script, and use APIs and webhooks to create automation.
  • Ability to train and assist co-workers on all aspects of the program build and evolution
  • Education Bachelor's degree in information technology, computer science, or related area
  • Industry recognized certification in security preferred, but not required (e.g., CISSP, CISA, CISM, CEH, SANS, etc.)

Benefits & Perks

  • You’ll work with some of the best machine learning, software and QA engineers in one of the most innovative tech companies in Sofia
  • Budget to attend conferences, train, and further your education
  • 30 days of paid leave annually to help nurture work-life symbiosis
  • A great office, with excellent location
  • Massages at the office by a professional massage therapist
  • Auto assistant for your car
  • Catered lunches, afternoon breakfasts, and a great variety of snacks and drinks
  • A sports card, covering various options for sport
  • Additional health insurance package, including extensive medical, dental & vision care
  • Truly competitive salary
  • Stock options
  • Referral bonus
All job applications will be treated and processed with strict confidentiality and in full compliance with the GDPR provisions. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Program Manager - Marketplace
 
manager Jul 23
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian is seeking a Program Manager to boost the effectiveness of our teams by leading key technical programs, championing delivery success, and operationalizing the product development processes in order to make our delivery teams hum with efficiency.

R&D Program Managers at Atlassian build trusted networks, seek clarity and serve as the grease and the glue to ensure teams deliver complex cross-functional programs as seamlessly as single team projects.
As the ideal Program Manager, you are a dynamic individual who thrives in making order out of chaos. Alongside leaders and colleagues in the Program Management team, you will develop and apply practices, plays, and agile frameworks, to build pathways for autonomous, empowered, and lasting teams.

Marketplace is the "App Store" of Atlassian: our team helps developers around the world build apps that extend & improve our products (Jira & Confluence) and then share them with other Atlassian users. As a Program Manager for the Marketplace within our Ecosystem team, you will understand the 'why' behind strategic plans and manage work to execute on them. You will guide reporting mechanisms, craft communications for various audiences (including executives), set processes for cross-team projects, and/or jump into a team to help connect and unblock teams.
To be successful in this role you will be able to engage with many cross-functional teams (with many varying perspectives!) and keep them aligned to satisfy the strategic plan. You will need to deeply understand Atlassian's priorities, and relate them to company level business goals. You are a center of team spirit, and you craft and implement pathways to up-level the teams working toward a common strategy.
Does this sound exciting to you? You might be the person we're looking for.

You Will:
Ensure the Marketplace team in Bengaluru is planning and setting the right goals, and executing on those goals efficiently with good tracking and reporting methods.
Run priority strategic projects, which focus on technical delivery on the Marketplace, as well as commercial pricing projects and Marketplace partner projects specifically contributing to vendor success.
Apply good project management discipline to projects across Marketplace, focussing on building plans, good stakeholder engagement, dependency management and risk & issue management.
Ensure that the Marketplace team in Bengaluru has a smooth operating engine, by helping with communications across the department and with the leadership team (e.g. town halls & leadership meetings.)
Coach, assist and facilitate teams to enable them to continue to grow and be even more effective.
Work with the wider Ecosystem team in Sydney on the Marketplace team needs to help set up the team for success and contribute to the overall success of the Ecosystem team.

About you:
You love running complex, technical, cross-functional projects in a fast-paced environment with many moving parts
You are able to effectively and collaboratively identify and synchronize project interdependencies across multiple teams, and navigate risks and change along the way
You are an excellent collaborator and communicator that can expertly influence change across teams
You’re a coach, a facilitator, and a multiplier, passionate about software product teams, with a focus on teamwork and how we can work better together
You are able to prioritize and ask the right questions
You promote a healthy decision-making culture
You know when to run with something on your own and when to ask for help
You are adept in dealing with ambiguous situations and know how to create order out of chaos

On your first day, we'll expect you to have:
You have 5+ years of relevant professional experience, demonstrating success as a Program Manager within globally distributed R&D teams.
An ability to mediate and make pragmatic compromises, and help set priorities appropriately amongst stakeholders and team members across product, engineering, and design 
A track record of setting appropriate expectations, crisp execution, and on-time delivery 
You have the ability to balance priorities among the long-term vision and short-term execution strategy.
You value a smooth operation and have experience in diagnosing paint points for teams, moving them to good, and going the extra mile to ensure they are great.
You are familiar with Agile methodologies and are able to draw upon best practices, patterns and agile frameworks to build pathways for autonomous, empowered, and lasting teams for a Future Atlassian.
You are comfortable with change and ambiguity, and can creatively think on your feet to adapt.
Attention to detail: a successful history of closing loops and delighting customers
Excellent verbal and written communication skills adjusted for different audiences
 
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Senior Sales Enablement Content Manager
senior manager ops Jul 22
Dubbed an "open-source unicorn" by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Coatue Management, Altimeter Capital and Franklin Templeton to join earlier investors Sequoia Capital, Benchmark, and Index Ventures in the recent Series E financing of a combined $250 million at a $4.5B valuation. Our product has been adopted by Fortune 100 customers across all industries, and we’re being led by the best in the space—our founders were the original creators of Apache Kafka®. We’re looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform!

We are looking for a self-motivated, data-driven, experienced curriculum developer/content manager to join our worldwide sales enablement and go-to-market performance team. You will work with stakeholders to develop program and product enablement content that is current, accurate, and relevant for the global sales organization.

What you will be doing

  • Own management and administration of sales readiness platform, SalesHood
  • Work with subject matter experts to design and develop interactive and innovative learning solutions, including e-learning, webinars, video, talk tracks, assessments, role play, etc.
  • Maintain and update resources in the sales enablement content library
  • Use analytics to identify content consumption and create ongoing reports
  • Articulate ROI, adoption, and KPIs to stakeholders
  • Ensure consistent performance and uptime of the sales enablement systems and technologies
  • Evaluate and implement new technologies to support the mission of sales enablement
  • Recommend, document, and train on best practices

What we're looking for

  • Driven, analytical, creative problem solverProven record of accountability and execution
  • Experience with e-learning content development 
  • Ability to relate to the sales audience with strong listening, written, and verbal communication skills
  • Exceptional organizational and project management skills
  • Strong communication skills (writing, editing, presentation design and delivery)
  • Entrepreneurial spirit/mindset in a startup environment
  • Ability to work cross-functionally and collaboratively with multiple content owners 
  • 5+ years collective experience in two of three following roles: Sales enablement, Sales ops or marketing opsInstructional design / curriculum developmentContent management

Desired qualifications

  • Experience with sales readiness platforms, CRM
  • Familiarity with content production tools 
  • Familiarity with common sales methodologies (Sandler, Challenger, MEDDIC, N.E.A.T., etc)
  • Ability to translate business requirements into implementation plans
  • Knowledge of open source software industry
Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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Curriculum Development Manager
manager Jul 22
Dubbed an "open-source unicorn" by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Coatue Management, Altimeter Capital and Franklin Templeton to join earlier investors Sequoia Capital, Benchmark, and Index Ventures in the recent Series E financing of a combined $250 million at a $4.5B valuation. Our product has been adopted by Fortune 100 customers across all industries, and we’re being led by the best in the space—our founders were the original creators of Apache Kafka®. We’re looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform!

Education is a key driver to our customers’ success.  Confluent is seeking a strong and passionate curriculum development manager to guide our educational content development and release processes, working across  departments and with customer input to ensure the successful end-to-end delivery of the largest and most complex curriculum development projects and e-learning initiatives.  The Curriculum Development Manager will work with content developers, instructional designers, and subject matter experts from across Confluent to build and execute against a content roadmap using a structured, controlled, best-practices and methodology-based approach. Ideally, the successful candidate would have a track record with experience in the software industry. 

What you can expect to work on

  • Content Strategy: working across Confluent departments, establish an enterprise content strategy aligned with top priorities of event streaming practitioners, including existing customers and prospects.  Oversee storyboard creation.  Brainstorming and nurturing new programs and initiatives that relate to the mission of Confluent Education is an on-going important component of this position.
  • Content and Curriculum Development: oversee development of an on-demand-first content portfolio capable of numerous delivery uses.  Build, maintain and continually evolve and enhance curriculum and learning paths, across multiple personas.  Experience managing content in languages other than English a plus or previous localization knowledge would be helpful.
  • Release Management: manage all educational products globally by facilitating the successful and consistent launch of all products (ex:- courses, datasheets, video learning modules, ILT classes worldwide).  Balance stakeholder priorities and business profitability.  
  • Quality management: ensure content and learning experiences meet quality standards
  • Team management: the ability to project manage multiple moving parts of curriculum development is vital therefore experience in management of virtual teams is a must.
  • Talent development, coaching, and mentoring: building a high-performing team of smart, humble, and empathetic education professionals 

What you need to succeed

  • You are a driver: You are deadline driven, motivated by results, and fired up to get things done. 
  • You are bold. You are unafraid of taking on new challenges and excited by the prospect of building something world class.  
  • You are smart, humble, and empathetic.  You know that as you lift others, you yourself are elevated. 
  • This isn’t your first rodeo.  You have many years in curriculum development and know the ins and outs of developing at scale and across multiple modalities.  You have experience releasing products globally
  • You are highly organized.  You can execute to a strategy, project management comes naturally to you, and you pay attention to the details. 
  • You believe in the power of building a great team.  You can motivate a small team through vision, inspiration, coaching, and data. 

Required

  • A minimum of 15-years in the training/educational/learning field
  • Demonstrated success in delivering global-scale education programs
  • Experience working in an agile software development team and familiarity with scrum best practices.
  • Previous experience introducing e-learning/distance learning initiatives
  • The ability to lead a dispersed, predominantly remote-based global team
  • Proven success meeting deadlines including monthly and quarterly goals

Nice to have

  • Experience working in a fast-paced technology start-up
  • Experience working in an open source technology / community environment
  • Exceptional written and verbal communication skills, including storytelling
About the team
Love technology and care about customers? We do! The Customer Solutions Group team consists of smart people who are passionate about earning our customer’s love and helping them realize business value from their Confluent software.  We’re journey obsessed, proactively guiding customer success motions. We’re value-oriented, opinionated and provocative, innovative thought leaders who work together to win as a team.  We’re geeks with a heart who get to work with very cool software at some of the biggest and most innovative companies in the world.

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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Product Marketing Manager
manager marketing manager Jul 22
Dragos is looking for a customer-driven product marketing manager that enjoys working in close collaboration with Sales. This candidate will help drive the Dragos mission and evangelize our offerings to ensure customers, partners, and the ICS community are informed and educated about why we exist and the value we can create.

Responsibilities

  • Develop product-related content that differentiates Dragos from our competition, and messaging that speaks to the pain points and challenges of our target personas including Execs, decision makers, and practitioners
  • Develop marketing deliverables (datasheets, presentations, blogs, etc.) with cross-functional input from product management, engineering, sales, threat intelligence, and professional services. Translate technical features and differentiators into clear and compelling value propositions and messages
  • Plan, produce, and execute programs and deliverables for launch of new products and releases; manage the cross-functional implementation of the launch plan
  • Collaborate with Product Management to align product strategy, pricing and roadmaps to the market needs.
  • Develop competitive positioning, competitive intelligence and competitive content support for partners and customers
  • Create content for Sales enablement, new product releases, and campaigns
  • Support analyst relations, briefings, and our application for positioning in key reports (e.g., Gartner MQ, Forrester Wave, etc.)

Requirements

  • 6-8 years of enterprise scale B2B cybersecurity experience in product marketing
  • Experience in cybersecurity (ICS cybersecurity experience is a plus).
  • Customer/client centric perspective, enjoys working closely with Sales
  • Analytical, enjoys a data-driven culture
  • Certification from the Pragmatic Institute is a plus
  • MBA is desirable
Dragos seeks passionate, hard-working, fun-loving, small-ego, big-brained people. Our tagline is “Safeguarding Civilization” not because we think highly of ourselves, but because the problems we are solving are critically important, today and in the years to come. We look for ICS experts across industries who are committed to growing global expertise in the space by training the next wave of future innovators and thought leaders.  

We offer competitive salaries, equity, and a comprehensive benefits package including medical, dental, vision, disability, 401K and life insurance.
 
Dragos is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us! 
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Senior Engineering Manager, Private SaaS
Auth0  
saas senior manager engineering manager linux cloud Jul 22
Auth0 is a unicorn that just closed a $120M Series F round of funding, with total capital raised to date of $330M. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you're passionate, practice radical transparency to build trust and respect, and thrive when you're collaborating, experimenting and learning – this may be your ideal work environment. We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day. N+1 > N.

Auth0 gives companies simple, powerful and developer friendly building blocks so they can free up resources to focus on innovation. We strive to be the identity platform of choice of developers and enterprises. We take our culture very seriously and are looking for people who are drawn to both our mission and our culture.

The Auth0 Private SaaS Engineering team owns the platform that powers the Auth0 service supporting in our single subscriber environments and we are looking for a highly technical and hands on engineering manager to lead and grow our engineering teams.

Responsibilities:

  • Own the availability of the Auth0 service scaling the infrastructure to keep pace with our growth.
  • Lead a team of Engineers to deliver highly available infrastructure.
  • Mentor and coach new engineering managers and engineers to keep them challenged and delivering their best work.
  • Build a diverse team - fostering a collaborative and an inclusive environment.
  • Develop a roadmap for future work and be accountable for its delivery.
  • Build a metrics program.
  • Develop strong relationship with our internal Engineering teams; influencing their roadmaps and understand where we need to fill any gaps.
  • Collaborate with our public cloud platform team on a unified roadmap.
  • Articulate  and instrument new ways to drive costs savings.

Requirements:

  • Several years experience in a security engineering management role or a senior engineering team lead role.
  • Experience building and maintaining large-scale production systems, particularly in AWS.
  • Experience hiring and attracting talented Engineers.
  • A passion for availability.
  • Hands on experience working as an Engineer (SRE, DevOps, Ops etc).
  • Great organizational and project management skills.
  • Strong written and verbal communication skills.
  • Comfort managing a remote, globally distributed team.

Extra Points:

  • Experience using Linux, Postgres, MongoDB, Elasticsearch and Sumo Logic.
  • A passion for infrastructure as code and config management tools.
  • Experience managing an agile release processes.
  • Experience with other cloud providers such as Azure.

Locations

  • #US; #AR; #CAN;
Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs, and IoT devices. Auth0 safeguards more than 4.5 billion login transactions each month and its top priorities are availability and security.

We like to think that we are helping make the internet safer. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.
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Engineering Manager, Site Reliability
manager linux docker cloud aws healthcare Jul 21

About Us

At Reify Health, we are building a more creative healthcare system. We envision a world where every potential therapy, if safe and effective, is available to the patients who can benefit.

Our healthcare system relies on clinical trials to develop new, potentially life-saving treatments for patients. But clinical trials continue to be slow, unpredictable, and expensive. Reify Health’s product helps both the research leaders driving forward clinical trials and the doctors and nurses who care for the patient participants. As we continue scaling the adoption of our product, we accelerate world-class clinical research and unlock innovation.

About You

You are a strong people manager and technical leader with an ability to create structure while still comfortable getting your hands dirty as an individual contributor. You are experienced at running a lean organization with a keen eye towards the cost and performance tradeoffs. You epitomize servant leadership, doing everything necessary to make your team successful. A majority of our engineers work remotely. You are comfortable with working remotely and thrive in the balance it offers to pursue your personal passions.

The Role

Reporting to the VP of Engineering, this manager is paramount to the success of Reify’s mission. This role intersects people, process and technology at truly a global level while giving you the opportunity to advance in your career within a fast growing organization. Success in this role will measurably increase customer adoption by meeting SLAs and accelerating value capture.

Our culture values every voice. What binds us is our commitment to make a long-lasting impact on quality of life.

Responsibilities

  • Build and lead a team of SREs and DBAs
  • Manage to key operational metrics for a rapidly expanding global footprint of interconnected AWS regions, such as: Uptime, RTO, RPO, Cost
  • Accelerate the software development teams with automated deployments and the construction of a well oiled CI/CD pipeline
  • Maintain a highly secure and impenetrable production environment designed to house the most critical patient data.
  • Develop and enhance tools to improve observability of the events of our sub-systems (as championed by Charity Majors)

Knowledge, Skills, and Abilities

  • Must be comfortable working in a startup environment producing necessary structure with little direction
  • Must understand how to ruthlessly prioritize, knowing what to focus on despite the million asks
  • Experience managing a team of 5+ SREs
  • Experience managing a global AWS footprint
  • Must be a strong communicator and knows what it takes to lead a team of remote engineers
  • Strong development skills in any modern programming language.
  • Knowledge of network architecture and internet security best practices
  • Skilled at containerizing applications with Docker or similar technology
  • Ability to create, manage, and deploy infrastructure-as-code using Terraform or CloudFormation
  • Ability to deploy, configure, and utilize monitoring and tracing services, such as New Relic and Datadog
  • Skilled at communicating technical concepts to peers and non-technical persons respectfully and clearly
  • Ability to troubleshoot performance problems and system outages.
  • Strong knowledge of Linux based operating systems
  • Skilled at implementing secure, public facing AWS Cloud based systems.
  • Ability to configure and manage AWS services such as CloudFront, IAM, Route 53, S3, RDS, et al

Compensation & Benefits

  • Competitive Salary and Stock Options Salary and stock options commensurate to your experience and expertise.
  • Comprehensive Health / Wellness Coverage 100% premium coverage for you (and >50% for your dependents) for: Top-tier health plan (with option of HSA), Dental, Vision, Disability (short-term and long-term), Life insurance (for your entire tenure at Reify), 24/7 access to doctor by phone or online via telemedicine coverage.
  • Retirement Plan 401(k) plan with employer matching program.
  • Company-provided Workstation You have the option of getting a brand new Macbook Pro laptop
  • Location Convenience & Transportation We are located two blocks from Downtown Crossing. Free monthly T pass. Full suite of office accommodations provided by WeWork: unlimited coffee, infused water, and more.
  • Vacation and Holiday Flexibility Generous paid-time-off policy that accrues with your tenure at Reify which includes holiday flexibility and parental leave

We value diversity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We are currently only considering US citizens or Green Card holders based out of the US. Thanks!

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Product Manager - Crypto Assets
crypto manager product manager blockchain testing Jul 20
About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

The Product Manager will be responsible for the research, evaluation, listing and product management of crypto assets at Kraken. Responsibilities include building a comprehensive view of the cryptocurrency ecosystem, close collaboration with our business teams on crypto assets of interest, detailing of product requirements and end-to-end execution together with the technology and service teams. 
The successful candidate should thrive in a security-focused, collaborative, process-driven environment and be able to easily adapt and adjust to change without sacrificing the product vision. The position requires interaction with a wide variety of internal stakeholders at various levels of the organization. Candidates must possess the ability to clearly articulate the rationale behind decisions to business, compliance, technology and client-facing stakeholders. They must also have exceptional project management skills.

Responsibilities

  • Manage all client facing aspect of crypto assets on the exchange - communication, launch, funding and relevant trading experience
  • Work with the technology, legal and compliance teams on the planning, launch and maintenance of crypto asset integration
  • Performance tracking, KPI management and analysis in collaboration with business teams
  • Explore new product and business opportunities for crypto assets on Kraken
  • Plan relevant testing phases, rollout and product delivery
  • Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources 

Requirements

  • Deep understanding of crypto projects, their lifecycle, roadmap, community and the potential impact of listing the project on Kraken
  • Deep understanding of existing and upcoming blockchain protocols plus overview of the ongoing research in the area
  • Ability to gauge the business and technology impact of a crypto project (ex. Whitepaper analysis) 
  • Understanding of the compliance and regulatory requirements around crypto assets
  • 3-5 years of relevant product management experience
  • Knowledge of the cryptocurrency exchange space
  • Expertise in data gathering and quantitative analysis
  • Solution oriented, highly-motivated and proactive self-starter 
  • Macro-to-micro versatility: strategic mindset coupled with a keen attention to detail 
  • Well-rounded interpersonal skills, and experience interacting with diverse personalities 
  • Deep understanding of project management principles and best practices 
  • Exceptional communication and presentation skills 
  • Prior crypto, trading, gaming, banking or fintech relevant experience is required
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

Learn more about us:
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Enterprise Customer Success Manager
Udemy  
manager saas api Jul 20
ABOUT UDEMY:
Udemy is a global marketplace for learning and teaching online. More than 60 million consumers and several thousand companies around the globe trust Udemy’s technical & soft skills to close the skills gap. Our customers can choose from an extensive portfolio of 150,000 courses taught by 57,000 expert instructors from over 65 countries.
Udemy for Business is a curated solution of business-relevant and technical courses delivered through a simple platform to provide your employees with the most engaging learning experience. Our business is on a growth trajectory that offers fantastic career opportunities. 

We are a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. Our EMEA business is growing fast and we are looking for an Enterprise Customer Success Manager to join our fantastic business, based remotely within the UK.

Our Customer Success Managers are responsible for partnering with our most valued customers, to help them successfully adopt our product (Udemy for Business) and in turn, ensure they meet their business goals.

We love people! We build relationships with learning champions and executives. We can’t wait to get onsite with customers. Internally, our team is close and loves to collaborate. We also put a ton of effort into building tight cross-functional partnerships with other departments at Udemy including Marketing, Product and Sales.

We are revenue driven. We own renewals and get excited when we identify an upsell opportunity. Our partnership with Sales is tight, and we share a joint passion for meeting and exceeding our goals.

We like going deep and wide. We aren’t yes people, order takers, or ticket triagers. We talk to our customers regularly and aren’t afraid of getting our hands dirty. We use our consultative mindset to help our customers plan their learning strategy, deploy new programs, and measure success. Our customer base is growing quickly, and we leverage the experience and creativity of our team to create new ways to engage and delight our customers.

Here's what you'll be doing:

  • Proactively own and manage the success of a portfolio of enterprise-level Udemy for Business (UFB) customers
  • Develop individual success plans for each customer to ensure UFB adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on the UFB Platform, with a deep understanding of our technology and content
  • Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
  • Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UFB
  • Build and maintain trusted advisor relationships at the executive level
  • Partner with Sales to develop an account strategy for each Enterprise customer to hit retention and upsell targets
  • Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
  • Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
  • Partner with marketing to develop customers for case studies and media opportunities
  • Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success department

We're excited about you because you have:

  • BA or BS degree
  • 5-8 years of B2B SaaS customer success, account management or consulting experience working with large, enterprise-level accounts (> $100k ACV)
  • Experience working with HR/L&D customers would be a plus, but not required
#LI-LM1

Our Customer Success Mission
To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

Our Customer Success Core Values
Strategic mindset
Resourceful
Inspirational
Trustworthy
Collaborative

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).

Udemy in the News
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Principal Program Manager, Migrations Operations & Strategy
 
manager css cloud Jul 17
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

As Principal Program Managers within Operations Enablement, we lead high-visibility, high-impact programs and projects for Atlassian's CSS organization. These range from technical delivery, analytics deep dives, customer insights, operational efficiency, and organizational change. We work with teams across the globe to drive outcomes and deliver value to our customers. We are adaptable and understand the need to experiment and pivot in a fast-moving environment that’s always changing. We love teamwork and collaboration and are motivated to ensure that our team is a smooth running engine.

This role requires an experienced strategist to work cross-functionally across Atlassian to ensure that our customers' support journey to the Cloud is successful! It requires an understanding of how a larger scale support and success team operates, and an ability to hold your own in high level, high stakes, decision-making conversations. You'll work with speed to spin up a model on a whiteboard, write a strategy page on Confluence, and jump into Jira to build the right structure for your teams' work.

Does this sound exciting?

More about you:

  • Highly driven to deliver outcomes. You own the success, failures, and learnings of your programs. You lead and inspire your cross-functional teams with confidence.
  • Experienced collaborator and an excellent communicator. Others seek your mentorship on crafting and delivering comms.
  • Adaptable and thrives in change. You love feedback and know that it's a cornerstone of growth.
  • Passionate about technology, customers, and operations. You are curious to learn the details and quick to develop actionable business insights.
  • Excel at creating trusted partnerships with senior leaders. You are known for your proactive communication, considered decision making, and clean escalations.
  • Believe that effectively managing change is at the heart of adoption. You have deep experience in global organizational change practices.
  • Have an infectious sense of urgency to help those around you! You're a mentor, multiplier, negotiator, and awesome communicator.

On your first day, we'll expect you to have:

  • Minimum of 15+ years of relevant professional experience in operations and strategy.
  • Experience building a program from scratch, developing a strategy informed by research, and crafting the implementation and change plan.
  • An analytic rigor, drive to support decisions with data, and ability to make data digestible to diverse audiences.
  • Experience in diagnosing friction in teams, moving them to good, and going above and beyond to ensure they are great.
  • It's great, but not required, to have experience working in a dynamic software company with operations and support teams, located in different geographies.


More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Program Manager, Engineering Learning
 
manager saas cloud Jul 17
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian has deep engineering roots and is aiming to mature rapidly as an organization.

Atlassian is seeking a Learning Program Manager for our Engineering organization who lives at the intersection of cloud engineering, learning science, and enterprise change to join the Craft Practices and Learning team. This individual will play a pivotal role in partnering with the Engineering organization with an eye toward learning challenges and solutions.

You will do this by researching, consulting, developing, and delivering engineering learning products as well as shape the trajectory of the continuous improvement of engineering teams.

In This Role, You'll Get To

  • Join Atlassian's Craft Practices & Learning team as a critical member in partnering with our Engineering teams to drive large scale change through learning.
  • Positively impact the individual and team lifecycle of continuous learning.
  • Impact teams and organizations with establishing, growing, and iterating company wide learning programs
  • Provide education in a just in time manner, contextual to the team's needs, allowing them to learn in the flow.
  • Program Manage learning programs to identify areas of improvement and align with company objectives in the creation and roadmap of offerings.
  • Be involved in broader Craft Learning programs and initiatives.

On Your First Day, We'll Expect You To Have:

  • Previous experience as an Engineer, Solutions Architect, or similar experience preferably with enterprise, SaaS/PaaS/IaaS companies.
  • A systems view understanding the flow of software engineering product development with teams through your own experience.
  • Experience with learning programs, developing teams, or organization-wide change efforts. You understand the balance between technical and people skills involved in the success of these initiatives.
  • Strong learning problem to solution mindset with the communication skills to interface with a variety of different roles.
More about our team

The Craft Practices and Learning Team's vision is for all Atlassian teams to be proud of how we build products and services. We partner with Atlassian practitioners to continually improve team effectiveness while embedding learning in teams day-to-day.

With a keen focus on ways of working, we look to provide value through both Practices (Codifying, embedding and evolving Atlassian’s way of creating and delivery products and services) and Learning (Delivering craft education to enable continued learning and effective team work).

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Product Marketing Manager, ITSM
 
manager marketing manager cloud devops Jul 17
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian is looking for a Product Marketing Manager to join our IT Product Marketing team. You will develop marketing strategies and programs to drive awareness and adoption for Atlassian’s IT service management (ITSM) suite, including Jira Service Desk and Opsgenie. Shape the next chapter in Atlassian’s pioneering flywheel go-to-market model as we guide customers toward the future of IT.

What You'll Do:

  • Be an advisor: Partner with Product Management to gather customer, market and competitive insights that inform our strategy
  • Inspire with stories: Turn customer conversations into compelling case study assets that reimagine what’s possible with modern ITSM
  • Evangelize new ways of working in ITSM: Drive the creation of opinionated thought leadership assets, such as whitepapers, blog posts, and videos
  • Be a coach to sales: Prepare and deliver enablement materials that help sales identify and engage prospects effectively
  • Make a measurable impact: Partner with Atlassian’s data analysts to measure and optimize the impact of your work

Who You Are:

  • Possess 3+ years of product marketing experience, preferably with some experience marketing to software development and IT operations teams
  • Passionate about current trends in ITSM and IT operations such as DevOps, ITIL v4, site reliability engineering, AIOps and cloud platforms.
  • Experienced in building and executing go-to-market (GTM) plans with cohesive stories and value propositions
  • A storyteller who has the creativity and writing skills to communicate technical topics with authenticity
  • A strong critical thinker who has comfort using data to continuously improve the marketing funnel
  • A great partner to product managers to inform the product roadmap and to drive GTM strategies
  • Bonus: a recipient of a MBA and/or a technical undergraduate degree
You’ll be joining a team driving traction into the IT market. The IT Product Marketing team is growing rapidly, so you’ll have tremendous opportunity to help us formulate strategies, build programs from scratch, influence product roadmap, and be instrumental in driving growth for the company. Product Marketing at Atlassian is responsible for creating and executing the GTM strategy for all products across the Atlassian product portfolio by supporting our flywheel model and our approach to enterprise sales. We run our organization like a well-oiled agile team, where the top priority items are easily identifiable and everyone on the team rallies around those deliverables, and each other, on a regular basis.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Technical Program Manager
Auth0  
manager saas Jul 16
Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

We’re growing fast here at Auth0 and are seeking an experienced Technical Program Manager to work across our entire Product Delivery organization. This role will work cross-functionally to drive, define, prioritize, and execute, large projects and programs that support our Company goals. Reporting to the Director of Program Management we’re looking for someone with a passion for technology and delivery.

What will you be doing?

  • Partner with Product and Engineering to manage complex and large-scale cross-team initiatives, clarifying needs and value, securing commitment from teams across the organization, setting timelines, and lead activities from design through delivery.
  • Ask questions that clarify priorities and scope and enable the team to be highly effective.
  • Build strong relationships with stakeholders and ensure transparency to program goals, commitments, risks, progress, and deliverable quality.
  • Identify and develop solutions to impediments or bottlenecks that pose a risk to the program success and communicate any trade-offs that may result from these solutions.
  • Ability to map dependencies and relationships between projects and teams, coordinating work across disparate teams.
  • Engage and energize the teams to achieve aggressive goals.
  • Develop broad domain and technical knowledge.

Might be a good fit if you:

  • 5+ years of technical program/project management experience in a software, SaaS, or systems development environment.
  • Track record of collaboration in managing and successfully delivering large scale software development programs.
  • Ability to clearly communicate and establish credibility with technical and non-technical stakeholders including executive staff.
  • Ability to influence and work through others where direct reporting relationships do not exist.
  • Strong attention to detail and focus on execution in a data-informed environment.
  • Passion for understanding ambiguous, complex problems and driving high-quality, innovative, and robust solutions.
  • Experience with agile and other program management methodologies

Bonus points for:

  • Working at a high paced, fast growing tech startup.
  • Technical degree and/or background in SW development.

Preferred Locations:

  •  #US; #CA; #AR
Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

Join us on this journey to make developers more productive while making the internet safer!
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Principal Program Manager - IT
 
manager Jul 16
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian is seeking an experienced, passionate and results oriented Principal Program Manager to work on our Commerce Transformation Program. This role will be part of the strategic programs team within IT and will supply to boost the effectiveness of program teams by championing tried and tested delivery patterns / plays, and operationalizing underlying processes that make program teams execute with efficiency. This is the perfect job for a program manager with experience in handling large transformation programs and who has a keen interest in enabling a winning teams. You will be comfortable working with leadership, product managers, designers, system analysts and engineers across different teams within a quick-paced, fast-growing company to deliver awesome solutions and services. You'll bring order and focus while leaving room for flexibility and innovation, as well as bringing infectious urgency to those around you. You'll be a multiplier, influencer, negotiator and awesome communicator rolled into one.

In this role you will:
- deliver Business outcomes using Strong Program and Project Management skills
- detailed oriented and drive alignment to strategic objectives
- coordinating large, distributed teams within programs.
- define and implement release management and QA management practices in program
- define and implement organisation change management, training and program communication practices
- take pride in ensuring program status communication is timely and accurate
- are adept in driving delivery to agreed upon scope and be familiar with organizational change practices
- have experience with Team collaboration tools and prior experience using JIRA and Confluence is a definite plus

More about you:
You are:
- passionate about working with a cross-functional, geographically distributed team to build and deliver business critical commerce capabilities
- delivered Programs working with Agile Engineering Teams in the past
- love being part of a sophisticated program with multiple workstreams and dependencies
- have strong release management and QA management experience
- have experience in leading organisation change management, training and program communication efforts
- excel in mitigating program delivery risks and strive to share accurate and timely program status to everyone
- You're dedicated, organised and able to work in a fast-paced, team environment providing consistent, high-quality output
- written, verbal and listening communication skills are second to none
- stimulate and relish change, adapt quickly and see change as an opportunity
- have the ability to quickly develop credibility at all levels of the organisation, recognise the intelligence around you and inspire others to do their best work
- think strategically, recognising the importance of long term goals, have vision, and are committed to success.
- We believe you’ll be fully engaged and challenged in this role and have the opportunity to demonstrate your skills to positively impact the company.

Experience
- 10+ years of demonstrated experience handling software projects, working with software development teams, and/or working with IT teams
- General management / operational experience in handling cross-functional transformation programs
- 7+ years working directly with leadership and senior level steering committees
- Broad knowledge of software industry and technology trends
- Experience with modern software development methodologies: Agile, Scrum, XP, etc.

More about our team
Our team is defined by our connection to customers, along every step of the process we empathise with their problems and are passionate about creating solutions to understand, validate, and tackle their problems. Collaboration is our glue, whether it is working with IT, product, engineering, design or product marketing. From the smallest details to three year planning and vision, we are the meeting point of business, technology and customer solutions, and we love it every step of the way.
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Senior Product Manager, Confluence Discovery & Organization
 
senior manager product manager cloud Jul 16
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

The Confluence Cloud team at Atlassian is changing the way companies collaborate and share information. Confluence has 60k+ customers. More than half of Fortune 100 companies use Confluence to connect people with the content they need. You will have a unique opportunity to make a huge impact on the world’s productivity by making it easy for people to organize, retrieve and discover content.

In this role, your will:

• Partner with engineering and design to form a triad to encourage and lead your team to success.
• Your responsibilities will include customer research, building product strategy and roadmap, establishing build-measure-learn loops, and experimentation in product.
• Work with designers, engineers and product marketers to build, develop, and execute on a product roadmap, define and prioritize features and requirements, and take products to market.
• Report to the Group Product Manager and work closely with other PMs and cross-functional teams across Atlassian to ensure appropriate feature and UX alignment, scale and performance.

On your first day, we'll expect you have:

• 5+ years of experience in product management.
• Real passion to understand customer needs and a strong motivation to solve their problems. The drive, sense of ownership and follow-through required to accomplish complex goals. You love nothing more than taking an idea, making a plan, and executing.
• Ability to prioritize with clarity. Presented with meaningful imperatives and a mountain of data, you can identify and organize clear, concise actions.
• Growth mentality and learning mindset that drive you to build, measure and learn.
• Excellent communication skills, both written and verbal, enabling you to bridge gaps and collaborate across design, engineering, marketing, sales, customer support, and users.

More about our team

The Confluence team is focused on building a product that is loved by millions of users. Collaboration is our glue, whether it is working with engineering, design, project management and product marketing. From the smallest details to two year planning and vision, we’re the meeting point of business, technology and customer solutions - and we love it every step of the way.
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Senior Program Manager - IT
 
senior manager Jul 16
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian is seeking an experienced, passionate, and results-oriented Program Manager to work on our Commerce Transformation Program. This program manager will be part of the Strategic Programs team within IT and will contribute to boost the effectiveness of program teams by championing tried and tested delivery patterns/plays, and operationalizing underlying processes that make program teams execute with efficiency. This is the perfect job for a program manager with experience in managing large transformation programs and who has a keen interest in enabling a winning teams. You will be comfortable working with leadership, product managers, designers, system analysts, and engineers across different teams within a quick-paced, fast-growing company to deliver awesome solutions and services. You'll bring order and focus while leaving room for flexibility and innovation, as well as bringing infectious urgency to those around you. You'll be a multiplier, influencer, negotiator and awesome communicator rolled into one.

More about this role:
You will deliver Business outcomes using Strong Program and Project Management skills
You are detailed oriented and drive alignment to strategic objectives
You will be coordinating large, distributed teams within programs.
You take pride in ensuring program status communication is timely and accurate
You are adept in driving delivery to agreed-upon scope and be familiar with change management practices
You have experience with Team collaboration tools and prior experience using JIRA and Confluence is a definite plus

More about you
You are passionate about working with a cross-functional, geographically distributed team to build and deliver business-critical commerce capabilities
You have delivered Programs working with Agile Engineering Teams in the past
You love being part of a complex program with multiple workstreams and dependencies
You excel in mitigating program delivery risks and strive to share accurate and timely program status to everyone
You're dedicated, organized and able to work in a fast-paced, team environment providing consistent, high-quality output
Your written, verbal and listening communication skills are second to none
You stimulate and relish change, adapt quickly and see change as an opportunity
You have the ability to quickly develop credibility at all levels of the organization, recognize the intelligence around you and inspire others to do their best work
We believe you’ll be fully engaged and challenged in this role and have the opportunity to demonstrate your skills to positively impact the company.

Experience
5+ years experience managing software projects, working with software development teams, and/or working with IT teams
General management / operational experience in managing cross-functional transformation programs
5+ years working directly with leadership and senior level steering committees
Broad knowledge of software industry and technology trends
Experience with contemporary software development methodologies: Agile, Scrum, XP, etc.

More about our team
Our team is defined by our connection to customers, along every step of the process we empathize with their pain points and are passionate about creating solutions to understand, validate, and solve their problems. Collaboration is our glue, whether it is working with IT, product, engineering, design or product marketing. From the smallest details to three-year planning and vision, we are the meeting point of business, technology, and customer solutions and we love it every step of the way.
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Principal Product Manager, Enterprise Ecosystem
 
manager product manager saas Jul 15
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

A healthy developer ecosystem is key to Atlassian’s long-term success. In brief: Happy customers extend our product family to get millions of use cases done. As the Atlassian Ecosystem team, we are crafting possibilities for thousands of developers - from champions that tailor our products to their teams' needs, to popular SaaS companies integrating with Atlassian, all the way to app vendor partners in our marketplace building their careers and multi-million dollar businesses on top of Atlassian.

A top priority across Atlassian over the coming years is serving increasingly large Enterprise customers in Cloud. The focus for this role to ensure our ecosystem is fit for the enterprise, alongside Atlassian’s own products. You'll lead our Premium and Enterprise-ready apps program from concept to launch. We'll build platform capabilities to not only make it possible, but easy for developers to ship secure, highly scalable, enterprise-grade apps. The role will act as a conduit between Atlassian’s enterprise customers and their needs, as well as our highly engaged partner community to build a sustainable enterprise apps business.

This role is the perfect fit for you if you like both wearing a GM hat - leading a product to market from start to finish, but at the same time go deep into highly technical problems in collaboration with your Engineering partners to build the right technical foundations for app developers.

More About You

On your first day, we'll expect you to have:

  • 6+ years of product management experience
  • Strong technical background to build for what developers love - you’re a PM by trade, but also enjoy geeking out over fun technical challenges!
  • Strong cross-functional collaboration skills working closely with product marketing, sales, support, and partner enablement teams to launch products, building relationships and influencing without authority at all levels of the organisation
  • Ability to prioritise among opportunities, balance the needs of a diverse set of partners and customers and clearly communicate the rationale behind your decisions
  • Obsession over user's problems combined with track record of working directly with design and engineering to craft delightful experiences
  • The ability to define and communicate a clear product vision that inspires the team and engages marketplace partners
  • Good instincts matched with deep analytical thinking. You're comfortable defining and tracking key business and usage success metrics
  • Ability to build a compelling business case for new opportunities.

It's great, but not required, if you have:

  • Experience with product management on a SaaS ecosystem platforms
  • Experience working with enterprise software customers
  • Built apps or integrations for any of Atlassian’s products
  • Have lead Product teams previously
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Customer Success, Migrations Team Manager
 
manager cloud devops Jul 15
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.


Job description

We're looking for an experienced leader to mature our Migrations Customer Success program, coach our team to reach its fullest potential and champion initiatives that bring Atlassian's core value of "Don’t #@!% the customer" to life throughout the organization! If you are passionate about Customer Success and the power of teamwork, then we need you!

We are searching for a Customer Success Team Manager that will be at the forefront of helping a team of Cloud Migration Customer Success Managers guide our customers through their migration journey, helping them understand their options and successfully plan for how to migrate their Atlassian software instance (Jira, Confluence, etc.) from their On-Premise environment to Atlassian Cloud.


More about you

The Cloud Migration program is evolving and is in a high-growth phase. As a result, you and your team will wear many hats. The ideal candidate will be comfortable in both an execution and coaching role. They’ll be a strategic leader to help the company achieve its aggressive migration OKRs, pushing forward major initiatives and strategy for tooling, documentation, and process with cross-functional peers and senior leaders. To do this successfully and represent the voice of our customers, they’ll also be engaged with customers along with their team, fully trained on the migrations best practices, workflows and challenges that our customers are experiencing.

As a Team Manager, you’ll be responsible for overseeing and supporting:

  • The operational management of the Migrations Customer Success support queue;
  • Process and workflow development, including but not limited to customer research and discovery, engagement SOPs (high and low touch), reporting, and customer concerns;
  • Support and management of any needed customer critical issues to quickly resolve customer issues and blockers;
  • Ongoing partnership with cross-functional teams in Product, Sales, Channel, Technical Support, Marketing and Customer Programs;
  • Communicate customer trends and feedback to internal teams to drive improvements to the product, or highlight gaps in documentation, positive/negative impacts of concurrent initiatives, and more;
  • OKR and metrics management for the Customer Success impact within the migrations strategy, including but not limited to 1) Ensuring the high completion rate of migrations engaged by Customer Success, 2) Increased referrals for migrations by customers engaged by Customer Success, 3) Operational efficiencies like the reduction of time spent during a migration when engaged by Customer Success;
  • Staff allocation management and headcount planning;
  • Customer Success Migrations Manager performance assessments; and
  • Brainstorm and develop strategic recommendations for how to improve the migration experience for our customers.
  • Envision and run experiments to test and learn new strategies for improving the customer migration experience and increasing the impact of our program. 

On your first day, we'll expect you to have:

  • 6-8+ years in a relevant customer-facing field within an Enterprise software company
  • 2-4+ years of people management experience
  • Proven ability to take customer insights from the field to inspire changes to the business, including influencing cross-functional teams and leaders
  • Comfort in developing reporting strategy, processes and metrics management
  • Strong project management skills and ability to be self-motivated for up to weeks at a time
  • Strong written and verbal communication skills
  • Ability to manage up and down within an organization and raise items quickly when experiencing roadblocks
  • Experience working on complex cross-functional projects
  • Experience in influencing and navigating decision-makers across matrixed organizational systems
  • Demonstrated ability to manage conflict and work through and gain alignment when presented with unclear expectations, roles, and/or team dynamics
  • Experience helping an organization adopt an Atlassian product or similar
  • Customer interview skills with proven ability to dig deep into root causes and needs
  • Analytical skills to identify and articulate themes from customer data
  • Demonstrated business acumen to partner with business analyst resources to develop a reporting and analytics strategy, including the development of executive-level reporting

It's great, but not required, if you have:

  • Experience working with DevOps or IT teams
  • Experience working within Migrations related programs
  • Salesforce experience
  • Tableau, Redash or other analytics platform and data management experience
More about our team

Atlassian Customer Success partners with our customers to help them achieve their goals with our products through engagement during the critical early phases of onboarding and adoption. Mitigating risk when customers encounter obstacles on their journey, evangelizing standard methodologies and delivering insights to the business are at the heart of what we do. The Data Center-focused segment of our team works with Enterprise customers deploying new DC licenses through a combination of high-touch and smart-touch outreach.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Brand Campaign Manager
Auth0  
manager saas Jul 14
Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

And we are looking for a big-thinking, curious Brand Campaign Manager to bring our brand story to life. We need big ideas for sure, but only if they’re combined with a make-it-happen mindset.

You are a lateral, creative thinker who can flex from major campaign strategy to social media creative production. You can fluently translate our unconventional ideas to the entire company – from C-suite to engineers.  You are an expert executor who is able to shepherd work from ideation to publication and calmly navigate the inevitable bumps along the way. Good ideas can come from anywhere and you know how to make the work better through thoughtful and collaborative feedback.  

This role can be based in the corporate office in Bellevue, Washington, or work remotely in the US.

What You Will Do

  • Build and manage integrated brand campaigns end-to-end
  • Partner with and manage the work of creative teams - internal partners and external agencies
  • Manage creative asset development and delivery across multiple channels
  • Develop thought leadership strategies and evolve our employee advocacy program
  • Be a vocal advocate for our brand POV across the company

What You Bring

  • 5+ years of experience building integrated brand campaigns for consumer or technology brands. Experience client-side is a huge plus.
  • Social media strategy with expertise in Twitter, LinkedIn and Facebook
  • Creative production or management experience, preferably digital and social creative
  • Outstanding ability to effectively communicate strategy and results at multiple altitudes, from leadership to functional partners
  • Proactive problem-solving, resourceful and knows how to get shit done 
  • Ability to work collaboratively with remote and global team members
  • Experience within a high-growth SaaS technology company is a plus!
  • Ability to travel approximately 10%
Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

Join us on this journey to make developers more productive while making the internet safer!

Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.


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