Remote Manager Jobs

Yesterday

Sr. Product Manager - API Platform
Redox  
api manager product manager saas healthcare Jun 23
Redox is looking for a Senior Product Manager to help us reduce the friction in healthcare integration. Redox Product Managers lead cross functional teams to deliver innovative solutions for our customers. The ideal candidate for this role understands how to leverage frameworks like design thinking to develop deep customer empathy and work with partners in design and engineering to deliver valuable, usable and feasible solutions to our customers. 

Redox has an expanding number of connections we make to various platforms in the healthcare ecosystem. The reliability, scalability and speed at which we develop and make these connections is critical to the overall success of Redox. Your role will be critical in helping to move forward the strategic vision and mission of this team, to reduce the friction in healthcare integrations. 

Responsibilities

  • You will be responsible for the breadth and quality of connectivity at Redox
  • Partner with engineers, designers, product marketers, customer support and strategists to identify and deliver highly valuable, usable and feasible products to our customers.
  • Manage the trajectory of your product area. Capture work from a wide range of inputs, understand and prioritize this work so your team is always working on the most impactful projects.
  • Create product vision and guide execution through every stage of the software development lifecycle.
  • Work closely with customers and our customer success team to build customer empathy.
  • Define and measure the success of your product area.
  • Help lead the organization through change, evolution, and growth
  • Travel 2-4 times a year for offsite retreats, during the work week, for company and team alignment and fun  *Currently not doing this, but expect to generally resume business travel at some point in the second half of 2021

Background and Experience

  • You have a strong background working with SaaS applications that leverage technology to create a winning user experience
  • Background building out APIs to support integrations of business applications
  • You have a working knowledge of SaaS applications, Web Service and API, API security and paradigms
  • You are very accustomed to qualitative and quantitative analysis, and making decision based upon what you learn
  • You listen and ask questions with the intent to learn, understand, and shape your opinion and direction
  • Know how to adjust your communication style based upon your audience
  • You are a practical but compelling storyteller
  • Have worked extensively with designers, researchers and engineers
  • You know good design principles 
  • You know how to create detailed user flows with all the happy and sad paths
  • You know how to be an influential leader with very little authority to command
  • You can disagree, but know how to strongly align to the direction moving forward
  • You can positively mentor others and help shape a growing product culture

Bonus Experience

  • Background in healthcare a strong plus
  • Background in the B2B applications is a strong plus
Please keep reading...
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

About Redox:

What We Do
Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Other Stuff About Us
Redox is an EEO company. We fully support the diversity of our team! Here's a recent blog post about our stance on diversity and belonging: Diversity at Redox

We believe in holding ourselves to a high standard of conduct. Here's how we think about this: Redox Code of Conduct

Successful candidates must be eligible to be employed in the US, and must reside in the US.

Thank you for your interest in Redox!

Share this job:

Last Week

Engineering Manager, Identity Platform
 
manager cloud aws azure devops Jun 21
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Atlassian is a leading provider of collaboration, development, and issue tracking software for teams around the world. With over 100,000 global customers (including 85 of the Fortune 100) and millions of users on our cloud platform, we are advancing the power of collaboration with products including Jira Software, Jira Service Desk, Confluence, Bitbucket, Trello, and more. Motivated by clear values, an AMAZING culture, and consistent revenue growth, we’re on a journey to unleash the potential of every team. We’d like you to be a part of this journey.

The Atlassian Identity team in Mountain View is looking for a highly motivated and talented engineering manager with hands-on experiencing designing and implementing cloud-native applications. This role is ideal for engineering leaders who are passionate about building highly scalable, multi-region solutions using modern technologies. As the engineering leader, you will collaborate with various engineering teams to put together a multi-quarter technical roadmap that will address scaling, operational, and functional requirements. You will also lead our talented engineers to design, implement, and operate large-scale permissions management capabilities. These capabilities are responsible for managing permissions and authorization decisions of all Atlassian Cloud products and APIs. You will contribute to the development of architecture and implementation of these systems, and you’ll work with your colleagues in various engineering departments to help these teams onboard new and existing systems to the Identity Platform.

No previous experience in the Identity domain is required. Candidates would benefit from previous experience developing and architecting event-driven systems, familiarity with CQRS and micro-services patterns, building highly scalable systems in AWS, and designing data-intensive systems for multi-region deployments.

We'd love for you to have significant experience as an engineer building large scale distributed systems, experience in leading a team, and experience in growing individual engineers. On your first day, we'll expect you to have:

On your first day, we'll expect you to have:

  • Bachelors Degree in Computer Science or equivalent.
  • 2+ years experience in engineering management following Agile development processes.
  • Experience developing and operating web applications in AWS, Microsoft Azure, Google Cloud or similar public cloud providers.
  • Experience working with large scale distributed systems.
  • Excellent prioritization and self organizing skills and outstanding verbal and written communication skills.
  • Experience setting a very high bar for excellence across your engineering team, and putting systems in place to measure against that bar.
  • The skills for breaking down problems into executable chunks and coordinating multiple engineers to deliver a solution.
  • Strong skills mentoring, growing, and retaining talent.
  • Ability to work well in a team, have a positive attitude, patience, and humility.

It's great, but not required if you have

  • Experience in Continuous Delivery and the DevOps mindset.
  • Experience with Cassandra, Aurora RDS.
  • Experience in event driven architecture and pub/sub
  • Experience building RBAC systems
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Share this job:
Recruiting Manager
 
manager Jun 20
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Here at Atlassian we're growing our Australian footprint, and we have an exciting opportunity for a Recruiting Manager to join our Australia Talent Acquisition (TA) team and continue to grow a world class recruiting function for our Engineering Group.

In this role, you'll be building, leading and empowering a recruiting team, who partner closely with our Sourcers to find and hire the best Engineering talent in the world. You’ll play an active role in the ANZ TA leadership team to drive and support wider TA initiatives.

On day one you'll be:

  • Building for scale, with ownership of the Recruiting Team's Delivery, Experience and Quality of hire for our Engineering Stakeholders.
  • Providing structure and guidance to empower individuals on your team to grow and thrive in their roles.
  • Advocating for innovative techniques and excellence in the recruiting craft for your team.
  • Partnering with our Hiring Manager community on all aspects of the recruiting lifecycle.
  • Partnering with our Talent Brand team to build our presence and affinity with Engineering audiences, through online and offline activations that promote our value proposition.
  • Collaborating with our Sourcing team Manager, using data to own and define the recruiting strategy for your team, with a focus on building balanced teams. Atlassian places huge value in making our TEAM a place where everyone can thrive. You will help drive that!
  • Recommending and driving improvements that will impact our local and global recruiting teams.

More about you:

  • A great teammate and Manager who thrives on the success, growth and development of the team.
  • Experience leading a Sourcing or Recruiting team, in-house or agency.
  • Strong experience using data and metrics to inform strategy and make innovative improvements to hiring.
  • You are passionate about candidate and hiring manager experience and get energy from representing a top software brand.
  • Experience leading initiatives towards diversity, equity and inclusion.
  • People describe you as having effective communication skills.
More about our team

We are growing rapidly so you will enjoy working in a fast-paced lively environment with people on the same mission, to grow the Atlassian TEAM. We take pride in playing as a team and contributing to the success of the company through hiring. We love to exchange data-driven ideas so we can hire smarter, tackle recruitment hindrances and continuously improve the hiring workflow. You will spend time with a diverse group of people who are just as motivated, hardworking, and creative as you are.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to atlassian-accommodations@atlassian.com and someone will follow up shortly.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Share this job:
Senior Product Manager, OTC Trading Desk
senior manager product manager python testing crypto Jun 18
About Kraken

Kraken is changing the world. Join the revolution!

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we are growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.

In our first decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2017 to over 1800 today and we have no intention of slowing down.

About the Role

The Product Manager will be responsible for the products offered on the Kraken OTC Trading Desk.. The ideal candidate has financial trading knowledge (preferably within cryptocurrency markets) and experience working with institutional clients. Additionally they must be data-driven, process oriented, technically adept and have a proven track record of achievement.

Responsibilities include product and market expertise, the creation of product requirements, project schedules and supporting materials in partnership with design, content, technology and service teams. The product manager provides day-to-day cross-functional leadership to ensure the timely delivery of projects which meet established feature, usability, content and quality requirements.

The successful candidate should thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. The position requires interaction with a wide variety of internal stakeholders at various levels of the organization. Candidates must possess the ability and willingness to balance consumer needs with business priorities and articulate the rationale behind decisions. They must also have exceptional project management skills.

Responsibilities

  • Create, adjust and deliver overall product strategy and product roadmap
  • Work closely in a cross-functional team environment coordinating with multiple team leads to utilize resources in delivering the OTC Desk needs.
  • Work closely with Head of OTC operations to define and develop detailed product and business requirements
  • Perform User Acceptance Testing and ensure requirements were understood and implemented as requested
  • Influence product and technology strategy and direction (roadmap), and product and user experience decision-making
  • Manage engagement with internal and external parties
  • Evangelize the power of analytics and experimentation in building a data-driven organization
  • Actively prioritize product backlog , pre planning, prioritization and user story mapping sessions
  • Develop product documentation including specifications, wireframes, site-maps, and process flows.
  • Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources
  • Ensure proper integration and scalability of shared systems, products and tools

Requirements

  • Expert knowledge of cryptocurrency trading and complex automated platforms.
  • A deep understanding of the needs of the end consumer: institutions and high net worth individuals
  • 3+ years of product management experience
  • Expertise in data gathering and analysis
  • Solution oriented, highly-motivated and proactive self-starter
  • SQL and Python experience is encouraged, but not required.
  • Strong grasp of information architecture and user experience best practices
  • Strategic mindset coupled with a keen attention to detail
  • Well-rounded interpersonal skills, and experience interacting with diverse personalities
  • Outstanding organizational and communication skills and the ability to balance multiple priorities
  • Advocate for project management principles and best practices
  • Exceptional communication and presentation skills
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.  

Learn more about us

Share this job:
Senior Product Manager
senior manager product manager crypto finance Jun 18
Share this job:
Product Manager
manager testing crypto finance Jun 18
Share this job:
Regional Sales Manager
manager devops Jun 17

Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.

About the Position
We are looking for talented, passionate and driven regional sales individuals who are interested in joining our team to help us take Contrast Security to the next level. At Contrast, you will find an environment where innovation and success comes from creative collaboration and where the goal is to move fast and excel.

Responsibilities

  • Prospect, develop, and close new Fortune 1000 enterprise customers for Contrast’s application security software products in a defined territory, as well as upsell new products and services to existing customers
  • Attain quarterly and annual goals and quota targets
  • A passion to win, the ability to lead by example, while displaying gratitude in your attitude every day
  • Sell the Contrast Security vision to prospects through product demonstrations, events and target-specific initiatives
  • Qualify opportunities, and allocate time and resources accordingly
  • Manage large/global enterprise prospect and customer evaluations, proof of concepts, and any RFP/RFIs
  • Develop and execute on territory & account plans to deliver maximum revenue potential, manage sales activities, updates, and create and deliver accurate forecasts in Salesforce.com
  • Ability to solve complex business problems for our customers
  • Work cross-functionally with extended team members
  • Ensure a positive prospect/customer experience, and make our customers successful
  • Candidates primary residence should be located in a major city within the western United States (California, Oregon or Washington)

Qualifications

  • 7+ years of field sales experience, or equivalent quota-crushing role, in the software/technology sector; experience in cyber-security or DevOps preferred
  • Experience managing and closing NEW business within the Fortune 1000
  • Track record of over-achieving quota (top 10% of company) in past positions
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
  • Ability to travel up to 25%+
  • BS/BA degree preferred

  • We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

What We Offer

  • Competitive compensation
  • Medical, dental, and vision benefits
  • 401(k)
  • Flexible paid time off
#LI-132606351 #LI-Remote

We are changing the world of software security. Do it with us.  
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

* We could support remote work in most states except CO.
Share this job:
Regional Sales Manager
manager devops Jun 17

Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.

About the Position
We are looking for talented, passionate and driven regional sales individuals who are interested in joining our team to help us take Contrast Security to the next level. At Contrast, you will find an environment where innovation and success comes from creative collaboration and where the goal is to move fast and excel.

Responsibilities

  • Prospect, develop, and close new Fortune 1000 enterprise customers for Contrast’s application security software products in a defined territory, as well as upsell new products and services to existing customers
  • Attain quarterly and annual goals and quota targets
  • A passion to win, the ability to lead by example, while displaying gratitude in your attitude every day
  • Sell the Contrast Security vision to prospects through product demonstrations, events and target-specific initiatives
  • Qualify opportunities, and allocate time and resources accordingly
  • Manage large/global enterprise prospect and customer evaluations, proof of concepts, and any RFP/RFIs
  • Develop and execute on territory & account plans to deliver maximum revenue potential, manage sales activities, updates, and create and deliver accurate forecasts in Salesforce.com
  • Ability to solve complex business problems for our customers
  • Work cross-functionally with extended team members
  • Ensure a positive prospect/customer experience, and make our customers successful
  • Candidates primary residence should be located in a major city within the western United States (California, Oregon or Washington)

Qualifications

  • 7+ years of field sales experience, or equivalent quota-crushing role, in the software/technology sector; experience in cyber-security or DevOps preferred
  • Experience managing and closing NEW business within the Fortune 1000
  • Track record of over-achieving quota (top 10% of company) in past positions
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
  • Ability to travel up to 25%+
  • BS/BA degree preferred

  • We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

What We Offer

  • Competitive compensation
  • Medical, dental, and vision benefits
  • 401(k)
  • Flexible paid time off
#LI-132606351 #LI-Remote

We are changing the world of software security. Do it with us.  
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

* We could support remote work in most states except CO.
Share this job:
Regional Sales Manager
manager devops Jun 17

Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.

About the Position
We are looking for talented, passionate and driven regional sales individuals who are interested in joining our team to help us take Contrast Security to the next level. At Contrast, you will find an environment where innovation and success comes from creative collaboration and where the goal is to move fast and excel.

Responsibilities

  • Prospect, develop, and close new Fortune 1000 enterprise customers for Contrast’s application security software products in a defined territory, as well as upsell new products and services to existing customers
  • Attain quarterly and annual goals and quota targets
  • A passion to win, the ability to lead by example, while displaying gratitude in your attitude every day
  • Sell the Contrast Security vision to prospects through product demonstrations, events and target-specific initiatives
  • Qualify opportunities, and allocate time and resources accordingly
  • Manage large/global enterprise prospect and customer evaluations, proof of concepts, and any RFP/RFIs
  • Develop and execute on territory & account plans to deliver maximum revenue potential, manage sales activities, updates, and create and deliver accurate forecasts in Salesforce.com
  • Ability to solve complex business problems for our customers
  • Work cross-functionally with extended team members
  • Ensure a positive prospect/customer experience, and make our customers successful
  • Candidates primary residence should be located in a major city within the western United States coast

Qualifications

  • 7+ years of field sales experience, or equivalent quota-crushing role, in the software/technology sector; experience in cyber-security or DevOps preferred
  • Experience managing and closing NEW business within the Fortune 1000
  • Track record of over-achieving quota (top 10% of company) in past positions
  • Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel
  • Ability to travel up to 25%+
  • BS/BA degree preferred

  • We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

What We Offer

  • Competitive compensation
  • Medical, dental, and vision benefits
  • 401(k)
  • Flexible paid time off
#LI-132606351 #LI-Remote

We are changing the world of software security. Do it with us.  
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

* We could support remote work in most states except CO.
Share this job:
Business Operations Manager - Program Management
manager crypto Jun 17
About Kraken

Kraken is changing the world. Join the revolution!

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we are growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.

In our first decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2017 to over 1800 today and we have no intention of slowing down.

About the Role

This is a fully remote role. 

Given our explosive growth and the incredible opportunity in front of us, we are working to innovate across all aspects of the company and execute on our highly ambitious plans.

The Business Operations (BizOps) team works closely with all functional areas of the company to improve Kraken’s effectiveness and efficiency. The team acts as a thought partner to leadership, helping them understand and improve operational processes. On a daily basis, the team delivers actionable data-driven insights and recommendations that helps the company stay nimble. 

As a Business Operations Manager, you will focus on managing the PMO, overseeing projects in the BizOps team as well as strategic initiatives throughout the organization. You will work to enhance the company’s ability to execute on projects, driving for organizational excellence and leading strategic change. 

Responsibilities

  • Champion project management standards, methods, and tools
  • Establish cross-functional programs and lead their execution 
  • Develop analytical strategies and techniques for use by the BizOps team
  • Provide advisory and coaching support to internal partners
  • Mentor team members and identify opportunities for skill acquisition and maturation
  • Develop analytical strategies and techniques for use by the team 
  • Produce recommendations and generate novel insights from analysis with confidence
  • Facilitate working sessions, workshops, and decision-making among diverse sets of stakeholders
  • Identify engagement risks and proactively manage projects, driving them to completion
  • Establish strong working relationships across functions and management levels, working collaboratively and independently to drive improvement 
  • Bring workflow management and automation tools to bear in order to improve process infrastructure for scaling and performance
  • Support the execution of cross-functional, strategic initiatives and provide program management as needed to ensure effective delivery, change management and realization of expected results
  • Cultivate a deep understanding of what makes Kraken tick, and readily identify and address potential blockers to progress

Requirements

  • 4+ years experience in program and change management in varied environments
  • Experience and proven track record in business process management consulting or operations roles in the financial services or technology industries
  • Experience navigating complex operational hurdles in hyper-growth companies
  • A proactive communicator with excellent verbal, written and interpersonal communication skills
  • Creativity, adaptability, tenacity, a sense of urgency and hands-on, roll-up your sleeves work ethic
  • Strong interest in and familiarity with both cryptocurrency and traditional financial industries
  • Strong contextualization and second-order thinking ability
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.  

Learn more about us

Share this job:
Business Operations Manager
manager crypto Jun 17
About Kraken

Kraken is changing the world. Join the revolution!

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we are growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.

In our first decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2017 to over 1800 today and we have no intention of slowing down.

About the Role

This is a fully remote role. 

Given our explosive growth and the incredible opportunity in front of us, we are working to innovate across all aspects of the company and execute on our highly ambitious plans.

The Business Operations (BizOps) team works closely with all functional areas of the company to improve Kraken’s effectiveness and efficiency. The team acts as a thought partner to leadership, helping them understand and improve operational processes. On a daily basis, the team delivers actionable data-driven insights and recommendations that helps the company stay nimble. 

As a Business Operations Manager, you will take the lead on restructuring and designing the organization to enable it to continue to scale. You will work to enhance Kraken’s ability to capitalize on its growing resources, assets, and talent, driving for organizational excellence and leading strategic change. 

Responsibilities

  • Plan and implement organizational restructuring, anticipating the short and long-term needs of the company as it continues to grow at hyper-speed
  • Lead Post Merger Integration (PMI) planning, focusing on process redesign and change management
  • Provide leadership with thorough organizational analysis and consultation around M&A deals, proposing and managing post merger integration projects
  • Provide advisory and coaching support to internal partners as they adapt to organizational change
  • Mentor team members and identify opportunities for skill acquisition and maturation
  • Develop analytical strategies and techniques for use by the team 
  • Produce recommendations and generate novel insights from analysis with confidence
  • Facilitate working sessions, workshops, and decision-making among diverse sets of stakeholders
  • Identify engagement risks and proactively manage projects, driving them to completion
  • Establish strong working relationships across functions and management levels, working collaboratively and independently to drive improvement 
  • Bring workflow management and automation tools to bear in order to improve process infrastructure for scaling and performance
  • Support the execution of cross-functional, strategic initiatives and provide program management as needed to ensure effective delivery, change management and realization of expected results
  • Cultivate a deep understanding of what makes Kraken tick, and readily identify and address potential blockers to progress

Requirements

  • 4+ years of experience with post merger integrations, business design, process optimization, and restructuring
  • Experience and proven track record in business process management consulting or operations roles in the financial services or technology industries
  • Experience navigating complex operational hurdles resulting from mergers and acquisitions, preferably in a hyper-growth companies
  • A proactive communicator with excellent verbal, written and interpersonal communication skills
  • Creativity, adaptability, tenacity, a sense of urgency and hands-on, roll-up your sleeves work ethic
  • Strong interest in and familiarity with both cryptocurrency and traditional financial industries
  • Strong contextualization and second-order thinking ability
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.  

Learn more about us

Share this job:

This Month

Compliance Manager
manager c healthcare Jun 16
A bit about us: 

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. 

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly. 

"We want to partner with people we love for a cause we believe in. Life is short. Join us."


A bit more about this role:

As the Compliance Manager for Devoted Health, you will be working with a team of managers to get the job done! This means having the chance to work across most of the operational teams  learning more about enrollment, sales, marketing, claims, call center and appeals & grievances to name a few. You will be conducting risk assessments, assisting in audits, developing audit tools, tracking potential compliance issues, and assisting in the day to day monitoring of the Medicare business. 

Responsibilities will include:

  • Supports Director of Sales Compliance in the oversight of organization’s contracted entities (FMO’s and e-brokers), in accordance with regulatory requirements, CMS guidelines, including the development, implementation, and management of required processes and the tracking and evaluation of oversight. 
  • Assists in the development of audit plans for contracted entities (FMO’s and e-brokers).
  • Conducts FMO and/or e-broker audits based on audit schedule- sends out audit notifications, creates audit scorecard, conducts risk assessments, works and communicates with the respective internal business area and/or FDR throughout the audit process, reviews and scores all documentation that is received based on CMS requirements, issues corrective actions, maintains all documentation
  • Analyze, research, develop, write, edit, review and distribute policy and procedure documents according to the company’s standards and CMS requirements. 
  • Supports the implementation of new CMS guidance relating to the assigned FMOs and/or e-brokers and ongoing auditing of said guidance, as well as assessing the effectiveness. 
  • Identifies potential risks/deficiencies with our internal business areas and/or FMOs and e-brokers to avoid possible compliance issues and improve business productivity/efficiency.
  • Assists in the daily monitoring of the operations and tracking of non compliant issues to closure 
  • Prepares reports by collecting, analyzing, and summarizing information
  • Cross train within the department to be able to jump in where needed
  • Research regulations by reviewing regulatory guidance distributed from CMS and the states and other sources of information.

Attributes to success:

  • Develop, implement, track progress, and report on Compliance objectives, projects, timelines, and deliverables for the compliance program.
  • Experience in conducting audits, and developing audit tools.
  • Maintain compliance dashboards, analyzing and trending data to evaluate performance in compliance program areas, and report results.
  • Strong leadership and interpersonal skills with ability to work with a diverse group of people internally across the organization and externally.
  • Ability to build collaborative relationships internally and externally
  • Proven problem solving, and analytical skills.
  • Effective organization and time management skills. 
  • Sound understanding of risk management concepts
  • Disciplined work ethic, independently or as part of a team.
  • Strong oral, presentation and written communication skills as well as 
  • multi-tasking skills
  • Maintains quality service by establishing and enforcing organization standards
  • Curious and inquisitive- eager to learn
  • Detail oriented
  • Ability to meet deadlines
  • Flexibility- ability to jump in on different projects based on need
  • Passionate about Medicare and the members we serve

Desired skills and experience:

  • Minimum of (3-5) years of relevant work experience with direct knowledge of CMS Medicare regulations and compliance programs for Medicare Advantage (MA), Medicare Advantage Prescription Drug (MAPD), and/or Prescription Drug Plans (PDP) is required.
  • Auditing experience on e-brokers, internal business areas, and Field Marketing Organizations (FMO). 
  • Knowledgeable of Medicare Advantage rules, regulations and guidelines to partner with operational areas for proper interpretation and execution.
  • Ability to work in a startup, fast paced environment
  • Ability to travel 
  • Flexibility- ability to change gears based on need
  • Strong written and communication skills
  • Reporting, use of excel, google spreadsheets and other data collection and reporting software.
  • Health care experience
  • Experience in Medicare Part C or D preferred
  • Collaborate with coworkers in a virtual environment as a team player

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you! 

Devoted is an equal opportunity employer.  We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Share this job:
Sr. Product Manager- LATAM
manager product manager data science ios healthcare Jun 16
PLEASE NOTE: This position is open to candidates sitting in Central and South America! It is a Full-Time 100% remote position

We believe that diversity is the building block of a great culture and company! Great healthcare technology is meant for everyone, so we believe our company should be, too. We welcome and encourage people of all backgrounds and walks of life to apply!

At DrChrono, we aim to get perspectives from all paths to help us build the best products possible. Learn more about our commitment to diversity, equity, and inclusion here.

Our mission is to build a technology platform that enables medical practices of all sizes to make care more informed, more personalized, more interactive, and more adaptable. Our platform has been used by thousands of physicians who in turn have provided care to millions of patients.


About DrChrono, our Product, and Engineering
✅ We serve tens of thousands of healthcare providers and over 27.7 million patients 🩺
✅ DrChrono was the first EHR to build a native app for the iPad and iPhone 📱
✅ First mobile and cloud-based ambulatory EHR / EMR to be an Apple Mobility Partner
✅ The youngest company to be included in the US Government Precision Medicine Initiative
✅ The #1 EHR as voted by doctors, and the #1 mobile EHR as voted by Black Book for the last 9 years! 🔥
✅ We were just awarded the MedTech Breakthrough Award 2021 for Best Electronic Health Record Service 🏆🎉
✅ During Apple's recent worldwide developer conference, it was announced that DrChrono will be among the first to support iOS 15 feature allowing patients to share Apple Health App data with providers! 🤩

Our products can be completely tailored to any medical practice—small, large, or specialty—and are open to third-party innovation via a robust API.
 
Our people and the enthusiasm for healthcare is contagious. We’re one of the most tech-forward healthcare players in the EHR industry and our philosophy “more time with patients, less time doing paperwork” drives constant innovation throughout the company.

We’re seeking a Sr. Product Manager, Data Analyst to dig into our product usage information to identify the most efficient way to display data to our users. This role will work closely with our Product and engineering teams to execute on projects based on what’s identified by internal and external stakeholders. To do well in this role you will need a very fine eye for detail, experience analyzing and applying data insights, and a deep understanding of the popular analytical tools and approaches.

What you'll do...

  • Reviewing existing reports, and understand the underlying data
  • Dive deep into our data sets, data warehouse, data architecture, etc. and become a data expert
  • Make analytical, data-driven recommendations and communicate the results to the leadership team
  • Becoming an expert in our product data architecture to identify and glean opportunities to provide insights to our clinicians
  • Apply your expertise in visualization and data mining to present data to DrChrono users that will delight them and deepen their engagement with our platform 
  • Create dashboards that are engaging and entice clinicians to drill down quickly to the most important data points
  • Collaborate with cross-functional partners to scope new features and inform the product roadmap through analysis, priority trade-off recommendations driven by strategic priorities, and help determine the business logic of new features
  • Validate assumptions with our users
  • Brainstorm and solve problems facing patients and providers from first principles through direct experience, deep research, and observation
  • Scope and build original approaches to patient experience, technology, compliance, regulation, communication, and more
  • Establish the product vision and strategy for your product area
  • Define goals and success with clearly measurable objectives and key results
  • Develop product roadmaps and build alignment across product/engineering teams, cross-functional partners (marketing, customer experience, operations, etc.), and the leadership/executive team
  • Create requirements and prioritize work for teams of engineers, data engineers, and data analysts
  • Work with other product teams to design reliable systems that scale
  • Pull context across design, engineering, data science, operations, billing, and clinical teams in service of feature development

You have...

  • The Ideal candidate will have- BA/BS in Computer Science, Math, Physics, Engineering, Statistics or other technical field or 3+ years equivalent technical work experience
  • US Healthcare Domain Knowledge REQUIRED
  • CSPO: Certified Scrum Product Owner BONUS
  • Understanding of data architecture
  • Visualization mindset; enjoys presenting data in a delightful and visual way 
  • Demonstrated problem-solving capabilities and intellectual curiosity
  • Proactive team player who enjoys working with peers and other key stakeholders to design and execute against evolving business needs
  • Solid track record of effectively using data and performing analysis to support product strategy/decisions
  • Proven ability to present your teams work to senior management/executive team 
  • Experience leading an agile software development team, ideally developing data-heavy products with internal and external customers
  • Demonstrated ability to lead cross-functional teams through the product development lifecycle
  • Demonstrated ability to learn fast, quickly understand complex domains, then document and explain them
  • Be data-driven: define KPIs and reporting, then use the analysis to drive feature development
  • Experience writing product requirements in tickets (using JIRA and/or other ticketing systems)
  • Experiencing managing a product roadmap
  • Experience in a prior technology or innovation-driven company a bonus
  • Experience with surveys, market research, and analysis
  • Exceptional attention to detail
Remote Work Statement
We've moved forward with a remote-first approach. This means current and new DrChrono employees will always be allowed to work remotely, regardless if they were hired onsite or offsite pre-Covid19. We are committed to providing all employees with the necessary tools and support to perform their work from home without any disruption
Share this job:
Data Engineering Manager
Scribd  
manager engineering manager data science aws Jun 16
At Scribd (pronounced “scribbed”), we believe reading is more important than ever. Join our cast of characters as we build the world’s largest and most fascinating digital library: giving subscribers access to a growing collection of ebooks, audiobooks, magazines, documents, Scribd Originals and more. In addition to works from major publishers and top authors, our community includes over 1.4M subscribers in nearly every country worldwide.

What you'll do

Data quality and integrity are two areas of focus for your work in our existing, organically-grown data infrastructure. You would be helping to grow the data engineering team which builds technology for developers to use. Developers across the organization rely on data to accomplish their goals, and you will lead the team building libraries, utilities, and services to help developers more readily access, understand, and benefit from our data. Depending on the project, this might involve collaboration with the Data Science and Content Engineering teams to identify business-critical Hive tables, or working with Core Platform to suggest better approaches for scaling streaming data sets. Almost everything you would be working on would be to increase the "customer satisfaction" for internal engineering customers of Scribd data.

Required Skills

• Strong written and verbal communication skills (we're remote!)
• Ability to develop software, whether scripts for shuffling data around, batch tasks, or stream processing units.
• Experience building and delivering high quality data systems using tools from the Hadoop or Spark ecosystem
• Mentoring skills and experience training and educating teammates or colleagues.
• Fluency with at least one dialect of SQL (MySQL and Hive preferred)

Desired Skills

• Streaming platform experience, typically based around Kafka, Spark, Storm, Beam,
• Strong understanding of AWS data platform services and their strengths/weaknesses.
• Opinions on what data integrity means and how to scale it up the organization

Benefits, Perks and Wellbeing at Scribd

• Healthcare Benefits: Scribd pays 100% of employee’s Medical, Vision, and Dental premiums and 70% of dependents
• Leaves: Paid parental leave, 100% company paid short-term/long-term disability plans, and milestone Sabbaticals
• 401k plan through Fidelity,  plus company matching with no vesting period
• Diversity, Equity, & Inclusion hiring best practices
• Stock Options - every employee is an owner in Scribd! 
• Generous Paid Time Off, Paid Holidays, Flexible Sick Time, Volunteer Day + office closure between Christmas Eve and New Years Day
• Referral bonuses
• Professional development: generous annual budget for our employees to attend conferences, classes, and other events
• Company-wide Diversity, Equity & Inclusion training
• Learning & Development and Coaching programs
• Monthly Wellness, Connectivity & Comfort Benefit
• Concern mental health digital platform
• Work-life balance flexibility
• Employee Resource Groups that build community and support among employees
• Company events + Scribdchats
• Free subscription to Scribd + gift memberships for friends & family
• Monthly inclusive multi-cultural celebrations & learning opportunities

Want to learn more? Check out our office and meet some of the team at www.linkedin.com/company/scribd/life

Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.
Share this job:
Principal Program Manager, CSS Operational Tooling
 
css manager Jun 15
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

We’re looking for an experienced strategist to work with Customer Support and Success (CSS) leaders and teams to enable Atlassian to deliver legendary service to its customers while also scaling operational efficiency! It requires an understanding of how large-scale support and success teams operate and an ability to drive high-level, high-stakes, decision-making conversations. You'll work with speed to spin up a model on a whiteboard, write a strategy page on Confluence, and jump into Jira to build the right structure for your teams' work.

We’re building an innovative internal product for advanced queue management designed for a work-from-home environment. There are high levels of business and technical complexity, combined with high-speed given Atlassian’s customer growth.

Are you excited about delivering the future of work for Atlassian’s Customer Support and Success teams?

About you:

  • Highly driven to deliver outcomes. You own the success, failures, and lessons of your programs. You lead and inspire your cross-functional teams with confidence
  • Experienced collaborator and an excellent communicator. Others seek your mentorship on crafting and communicating with stakeholders
  • Adaptable and thrives in change. You love feedback and know that it's a cornerstone of grow
  • Passionate about technology, customers, and operations. You are curious to learn the details and quick to develop impactful business insights
  • Excel at creating trusted partnerships with senior leaders. You are known for your proactive communication, considered decision making, and clean escalations
  • Believe that effectively managing change is at the heart of adoption. You have deep experience in global organizational change practices
  • Have an infectious need to help those around you! You're a mentor, multiplier, negotiator, and awesome communicator

What you are accountable for:

  • Operational adoption of the solution through organizational change management
  • Meeting milestones for business commitments being executed on by a large cross-functional team
  • Building and maintaining the program roadmap, identifying and mitigating risks, and handling dependencies for the forward rolling 2-4 quarters
  • Partnering with analytics and data engineering leaders to develop a roadmap of reporting and analytics commitments in support of program goals

On your first day, we'll expect you to have:

  • Minimum of 8+ years of relevant professional experience in operations and strategy
  • Experience building a program from scratch, developing a strategy informed by research, and crafting the implementation and change plan
  • Analytical rigor, drive to support decisions with data, and ability to make data digestible to diverse audiences
  • Experience in diagnosing friction in teams, moving them to good, and going above and beyond to ensure they are great
  • It's great, but not required, to have experience working in a dynamic software company with operations and support teams, located in different geographies
More about our team

We're a passionate and fun-loving team dedicated to enabling our Atlassian support teams with the operations tools we are delivering. There's laughter in every meeting because we thoroughly enjoy the work we do. We're constantly growing, learning, adapting, and trying new approaches. Tacos, donuts, and coffee are a few of our favorite things!

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Share this job:
Senior Manager of Total Rewards
senior manager crypto finance Jun 15
About Kraken

Kraken is changing the world. Join the revolution!

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we are growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.

In our first decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2017 to over 1800 today and we have no intention of slowing down.

Responsibilities

  • Manage and oversee coverage for compensation and benefits processes and queries
  • Proactively identify and execute on process improvements for compensation & benefits workflows
  • Partner with Finance on stock options planning, and stock option grant proposal for Board approval
  • Advise the KX Leadership team and the Compensation Committee on all matters related to compensation philosophy, bonuses, benefits, and the Total Rewards strategy. 
  • Relentlessly analyze, propose, and execute on complex and/or innovative compensation and benefits programs for our globally distributed workforce
  • Drive evaluation of country-specific compensation and benefit requirements in order to effectively create proposals for employment strategy (employee/contractor/BPO) and benefits to all relevant stakeholders and for the company’s global expansion
  • Analyze changing regulations in compensation and benefits globally, factoring in the impact to Kraken in order to effectively propose strategic changes
  • Lead all mandatory compensation and benefits reporting in accordance with compliance standards
  • Work with the Director of Total Rewards, KX leadership, and other stakeholders to develop objectives, set priorities and plans for the C&B team and contribute to company HR monitoring and reporting
  • Manage and help create job levels, codes, categories and families in partnership with various stakeholders
  • Manage the creation and presentation of well-researched, thorough analyses of compensation and benefits packages on a global scale, taking into consideration the overall business strategy and internal philosophies
  • Measure and report the effectiveness of our benefits programs, identify worker personas, propose a new rewards program, and calculate the cost-benefit
  • Participate as a member of the HR management team in the development of Company policies, guidelines, processes, and strategies
  • Manage ad-hoc compensation and benefits, as well as HR related, projects as requested by management

Requirements

  • 10+ years of hands on experience in compensation analysis, both domestically and internationally
  • 5+ years as a Compensation and Benefits Manager or other similar role
  • Disciplined self-starter with experience in both a start-up and a large global company strongly preferred, ideally in Tech, Finance
  • Knowledge and experience in building compensation packages and bonus programs for various departments and seniority levels on a global scale
  • Sound knowledge of Regulatory and Legislative imperatives and impacts related to benefits programs (FLSA, Sec 125, ERISA, 409A, HIPAA, etc.), both domestically and internationally
  • Must have extensive experience with compensation research and data analysis as they relate to compliance requirements in the banking or finance verticals
  • High-level proficiency with HRIS, including experience in successful HRIS implementations, Microsoft Office and Google Suite
  • Experience using the latest compensation analysis tools, i.e Mercer (Comptryx), Radford
  • Strong attention to detail with excellent organizational skills
  • Proactive and collaborative team player capable of communicating effectively with others at a variety of levels within the organization, as well as externally
  • Handles sensitive information with the utmost discretion and maintains confidentiality
  • Insists on giving and receiving critical feedback
  • Adapts easily to an ever changing and exciting environment
  • Excellent interpersonal and problem solving skills
  • 4 year Bachelor degree 
  • Certified Compensation Professional (CCP) certification, PHR or SHRM-CP preferred
  • Experience working remotely a plus
  • A passion for & knowledge of cryptocurrency 
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.  

Learn more about us

Share this job:
Telesales Manager
manager healthcare Jun 15
A bit about us: 

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. 

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly. 

"We want to partner with people we love for a cause we believe in. Life is short. Join us."


A bit more about this role: 

Our Telesales team has the opportunity to make a difference every single day in the complex world of health care. Devoted Health’s Telesales agents  are the main point of support for our members looking to learn more about Medicare Advantage products and find a plan that best suits their needs.  Telesales agents enroll members while on the telephone.  We aim to guide every Prospect and Member as we would our own family through the sales and enrollment process. 

The Telesales Manager will be responsible for supervising our Telesales Supervisors and agents and improving our Telesales operations. You will be managing and supporting the Telesales team  to be successful in providing excellent service to our Prospects and Members, including: training and coaching, oversight of staffing and call queues, improvement of workflows and processes. Beyond these formal duties you will help build a culture that enables our Telesales team to be their best authentic, caring, and emotionally intelligent selves in their interactions with members. You will develop a deep understanding of our benefit offerings and many of our business processes so that you can help Telesales Agents answer questions and solve problems for Prospects and Members.   

You will work in an entrepreneurial environment where we are constantly looking to learn what our members need and to develop better ways to serve them. You will be asked to identify opportunities to delight members and ideas for ways to make our processes and technology better.

Responsibilities will include:

  • Lead a high performing team of Telesales Supervisors and Agents who provide support to Prospects and Members
  • Build a sales culture based on positivity and performance
  • Review call data and prepare management reports summarizing team performance and insights on Prospect needs
  • Review reporting and data for trends and identify opportunities for improvement
  • Achieve business results and sales goals and strive to continuously improve for our Prospects and Members
  • Accountable for Prospect and Member satisfaction, retention, and growth by delivering an outstanding sales and enrollment experience
  • Have a solid understanding of our benefits and service offerings so you’re able to investigate and resolve member questions
  • Develop training materials, call scripts, and job aides
  • Develop, motivate, evaluate, and coach team on work procedures, proper call handling and teamwork delivering an excellent sales experience for our Prospects and Members.
  • Listen to live calls and call recordings to provide feedback to Guides and assure quality

Attributes to success:

  • A deep caring to make a change in the healthcare experience: you love to serve and make a difference
  • You’ve had proven success in managing and coaching people and helping them be successful
  • You can articulate and break down complex information
  • You help create environments of safety and joy for the teams you manage
  • Being present and timely - for your team, for our members
  • The ability to work in a startup environment: which means being transparent in your work, what’s going well, what’s not
  • Being adaptable to change: as we look to make things better for your experience as a Telesales  Manager and for our Prospects and Members - we will change things as we go and grow! 

Desired skills and experience:

  • Ability to work in a start-up, fast-paced environment Health insurance sales experience with solid understanding of Medicare Advantages
  • You have a minimum of 5 years of experience in a Sales atmosphere, including at least 3 years in a management role
  • Strong leadership experience in a metrics driven environment, contact center metrics
  • Experience and demonstrated success in recognizing/developing talent and nurturing a team environment which results in open collaboration, strong business results and improved member experience
  • Our ideal Telesales Manager is caring, compassionate, solutions-oriented, and exudes enthusiasm in providing an outstanding experience for Devoted Health’s Prospects and Members.
If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you! 

Devoted is an equal opportunity employer.  We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Share this job:
Sales Training & Enablement Manager
Redox  
manager ops healthcare Jun 14
At Redox we are a growing company with the purpose of making healthcare data useful through building reusable infrastructure for scaling companies. 

We solve hard, fulfilling problems in health tech while fostering a top-notch working culture, having fun, and respecting each other.

We are looking for a Sales Training & Enablement Manager to support the Sales team through training on relevant knowledge that is specific to Redox, ensuring that all team members adhere to best practices and processes, and helping us continue to improve and optimize our systems and processes.

We are growing our Sales & SDR team considerably! To acquire new customers and efficiently deliver our product to them, new Salespeople need to get onboarded efficiently (and all Salespeople will need occasional support) so that everyone follows the same processes and speaks from the same high level of industry and product knowledge. 

This role will ensure continuity of materials across the sales organization, will make sure materials are maintained, and will work to build out a unified onboarding and training program. The role will also help the Sales team with process adherence and system optimization.

The Sales Training & Enablement Coordinator will be part of the Operations team. Due to the nature of the work, they will work closely with the Sales team as well as SMEs across the organization.

Responsibilities

  • Collecting and organizing all content, tools, knowledge and information the sales team needs to close business more effectively.
  • Assembling, coordinating and largely conducting a training program (new hire, level-up, and ongoing) that covers industry, product, tooling, and standard Redox-specific sales process knowledge.
  • Ensuring our processes are followed, data is entered correctly and timely, and questions get answered.
  • Identifies gaps/areas where our team needs more knowledge
  • Helping the Sales team with individual training needs - for instance, clean up record details in Salesforce, set up Outreach campaigns, reporting, notifications, group memberships, contract creation, etc.
  • Identifying improvement opportunities in our training materials, tooling, and processes, and collaborating with the Ops team to make improvements.

Required Skills and Experience

  • Great organizational skill - Your organizational system will have to get adopted by everybody else
  • Ability to give advice, instructions, and feedback; Be effective and comfortable teaching 1:1 or presenting to larger groups; Eager to make connections cross departmentally
  • Ability to keep an open mind for feedback on their ideas paired with confidence to uphold what they believe in
  • Ability to keep the ‘Why’ in mind when working through many different viewpoints; Ability to measure and understand results and impact of your work
  • Ability to identify gaps and action plans

Desired Skills

  • 3+ years in a Sales Enablement/ Sales training role preferred
  • Experience with Sales training platforms
  • Confluence/Jira
  • Outreach.IO or another prospecting platform
  • Diagramming software (e.g., Lucid Chart)
  • Excel/ Google Sheets
As Redox' Sales Training and Enablement Manager, you are driven to help an entire team grow and turn into the best version of themselves. You will be able to make a tangible difference in how confident and effective our Sales team will be. If this sounds exhilarating to you, please apply!

Please keep reading...
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

About Redox:

What We Do
Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Other Stuff About Us
Redox is an EEO company. We fully support the diversity of our team! Here's a recent blog post about our stance on diversity and belonging: Diversity at Redox

We believe in holding ourselves to a high standard of conduct. Here's how we think about this: Redox Code of Conduct

Successful candidates must be eligible to be employed in the US, and must reside in the US.

Thank you for your interest in Redox!

Share this job:
Accounting Manager
manager saas finance Jun 14
Help Scout is a remote-first company with 120+ employees working from 40+ cities all over the world to build helpful, human customer support tools. Our mission is to build a world-class team full of diverse, talented people that are united by an enthusiasm for great products and being helpful to others. Together, we build tools that enable more than 12,000 customers in 140 countries to communicate with customers in the most human, helpful way. 

We are currently looking for a humble, hard-working, independent, meticulous, self-motivated Accounting Manager to join our small, but mighty Finance team. Our Finance team works primarily in Eastern Time Zone, but our stakeholders live all over the world! As a remote company, we look for folks who can adapt and learn quickly, are eager to work in a fast-paced environment, have excellent attention to detail, great communication and time management skills. If you read this and got excited about the impact you can bring to our team, then we’d love to talk to you!

About the role

  • Lead monthly close and prepare financial reporting package 
  • Assist Controller with the preparation of annual financial statements
  • Manage daily accounting activities including, but not limited to, cash, accounts payable, accounts receivable, accruals and T&E 
  • Liaise with external tax accountants to ensure completion of tax filings and prepare statutory reporting
  • Review bank reconciliations and GL coding prepared by outsourced shared services provider
  • Partner with the business to accurately reconcile accounts, summarize activity, and resolve reconciling differences timely
  • Support the annual external financial statement audit by providing information accurately and timely
  • Research technical accounting(e.g., revenue recognition) guidance
  • Assist with compliance audits as required(e.g., banking, taxing agencies, insurance)
  • Assist Finance team with the budgeting and forecasting processes
  • Establish and maintain accounting policies and procedures, as well as identify new policies and areas of improvement
  • Continuously identify and develop solutions for process efficiency to improve operations and productivity

Experience you'll need

  • Bachelor’s / Master’s in Accounting, Finance, or related field
  • 5+ years experience in accounting and finance roles; public company preferred
  • CPA strongly preferred
  • Combination of accounting firm and corporate setting preferred
  • NetSuite experience preferred
  • Experience with a SaaS company is a plus

Who you'll work with

  • Jenny Rush, Controller, will be your manager
  • Shawna Fisher, the CFO and our fearless leader
  • Kyle Reid, Finance Operations. He takes pride in wearing many different hats and currently splits his time between day to day finance operations and FP&A
  • KJ Lee, Strategic Finance. He is our financial analyst and loves spreadsheets
Benefits
Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.

Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.

Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.

Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.

401k with 1% match- via Betterment for Business (currently US only)

Personal Development stipend - Up to $1,800 per year to improve your craft

Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.

Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.

Complete transparency - Everyone has full access to business metrics and financial information about the company.

About Us
Help Scout is made by roughly 110 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.

Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.

We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
Share this job:
Remote Customer Success Manager
manager testing healthcare Jun 14
About CareMessage
CareMessage is the largest patient engagement platform for underserved populations in the United States. We want to help create a world where all people regardless of income or background achieve equitable health outcomes. We power the care for more than 7 million underserved patients at over 300 safety net organizations nationwide who receive timely healthcare information, preventive care reminders, appointment reminders, local resources, and health coaching through interactive voice and text messaging. Founded in 2012 at Stanford University, CareMessage has raised over $25 million from Google.org, William K. Bowes Jr. Foundation, Pershing Square Foundation, Y Combinator, Schmidt Futures, and others.

2021 Team Impact
Since the start of COVID-19, our team has faced a number of new challenges due to 10x growth in messaging as well as changing customer needs to help support COVID testing, COVID vaccinations, and fulfilling immediate needs for patients tied to food insecurity, housing, etc. As a part of the 2021 CareMessage team, you can play a key role in helping tackle COVID at a national scale for our most vulnerable patient populations.

Learn more:
Check out our team culture on our Careers Page and our Team Blog.

Who we are looking for...
At CareMessage, we love our customers and are committed to their success. We want team members with a track record of success who are passionate, positive and care as much about the team as their own performance. As a Customer Success Manager (CSM), you'll be responsible for making our customers successful. You will work directly with our customers to ensure customer happiness and communicate the value of our product to drive deeper, more robust engagement. You will apply your understanding of the healthcare industry, our services, and best practices to proactively provide support and guidance to our customers. In this role, you will work independently, and within a team, to help drive customer growth, adoption and long-term success. Ultimately, you will be responsible for helping to train, onboard and manage customer relationships through their entire life cycle. You'll become an expert in our product capabilities, and you will use this knowledge to serve as a critical link between our customers and our product team, communicating your observations and insights, as well as escalating critical issues when needed. You will play a major role in crafting optimal workflows, creating and delivering training programs, and general best practices for use of our product. As a member of the Customer Success team, you'll partner with other CareMessage teams (e.g. Sales, Product, Research, Engineering) to ensure that our customers are set up for long-term success.   

Who You Are
This role requires someone with 3-5 years in customer success who has worked with major enterprise accounts, preferably within the health landscape (community health centers, insurers and/or hospitals). You should be confident in your ability to retain and grow our customer base in dynamic, changing environments. You have a continuous improvement mindset; driven to understand ‘why' and able to suggest ideas to improve the current environment in a constructive manner. You think critically before acting. You are able to raise interdependent issues/concerns that may impact the overall customer experience. You subscribe to and promote a culture of collaboration, where knowledge and skills are shared to facilitate efficient and timely delivery of our customer commitments. You should bring a passion for healthcare tech, entrepreneurial ambition, and most importantly, a desire to work with and impact the lives of the underserved.

Within 1 month, you'll...

  • Thoroughly understand our customers, their needs, and how our product adds differentiated value.
  • Develop close relationships with Management and other teams in our company – Sales, Product, Health Outcomes, etc. – and work cross-functionally to support top-level company goals.
  • Schedule recurring 1:1’s with important team members

Within 3 months, you'll...

  • Own and manage your accounts.
  • Prioritize strategic opportunities and develop a plan for how to retain and grow those customers.
  • Become a product Subject Matter Expert (SME)
  • Have a voice at the table, guiding our design, engineering, product teams towards a product that has the maximum impact on patients’ lives.

Within 6 months, you'll...

  • Accurately track customer satisfaction and product utilization
  • Shape, iterate, and scale our customer base.
  • Play an integral role in expanding our customer engagement strategy.
  • Establish strong relationships with our most valuable customers and achieve strong customer retention

Responsibilities

  • Participate in the initial on-boarding kickoff meeting in order to ensure all customers get off to the right start. This includes:Setting success metrics and engaging customer leads and project managing the implementation of the Outreach, Messenger and Programs features.
  • Advise and oversee customer growth, training and development of best practices to continually drive business value and return on the customer’s investment.
  • Increase customer retention and adoption rates by conducting regular check-in calls to assess level of satisfaction, or lack thereof.
  • Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
  • Responsible for customer references, case studies and testimonials for the CSM’s portfolio of customers.
  • Drive our expansion of accounts by helping users gain full value from the platform. Our goal is to reduce staff time, improve quality measures and health outcomes.
  • Coordinate escalations in a timely, efficient and knowledgeable manner, to ensure customers are not left waiting for answers.
  • Suggest methods to improve operations, efficiency and service to both internal and external customers.

Requirements

  • Bachelor’s degree from an accredited college or university
  • 3+ years healthcare experience
  • 3+ years working as a CSM in a healthcare environment
  • Passion for using technology to transform healthcare access and delivery in underserved communities
  • Previous remote work experience
  • Commitment to collaboration and teamwork
  • Resourcefulness, flexibility, and excellent follow-through
  • Excellent communication skills – written, verbal, interpersonal – and strong ability to communicate with key stakeholders across multiple levels of an organization who have varying degrees of technical aptitude
  • Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment
  • Critical thinker; stays ahead of the implementation project team by identifying risks before they become problems
  • Ability to work independently and as a collaborative team player, with strong time management & prioritization skills
  • Proficient in Microsoft Office applications (i.e. Excel, Word, PPT)
  • Experience using Salesforce and Gainsight preferred
Benefits:
Competitive salary
Flexible work hours as a fully remote team
Generous medical, dental, and vision insurance for employees and their families
Health Savings Accounts and Flexible Spending Accounts
401k retirement plan
Short & long-term disability insurance
Paid parental leave for biological and adopted children
13 wellness days to be used for anything that comes up in life or self-care
Paid time off & 1-month paid sabbatical after the 4-year anniversary
15 paid company holidays, including a winter break
3 day weekends every other week (started due to COVID-19)
Employee Assistance Program
Budget for professional and personal development (webinars, online courses, books, and more)

We are committed to equal opportunity and actively encourage candidates from diverse backgrounds to apply regardless of race, color, religion, sex, gender identity, national origin, military or veteran status, marital status, sexual orientation, etc.
Share this job:
Senior Customer Success Manager - Central USA
senior manager devops Jun 14

Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.

About the Position
We are seeking a proven, high-performing, and technically oriented Senior Customer Success Manager who is passionate about helping customers maximize the value of their Contrast subscription. In this critical role, you will be responsible for quickly delivering results via effective customer on-boarding, accelerating product adoption and license usage, minimizing customer churn, and influencing expansion by driving maximum value and maintaining high customer satisfaction.

Responsibilities

  • Driving Customer Value
  • Educate customers on the relevant use cases for Contrast and associated value proposition
  • Understand customer’s business issues, desired business outcomes and recommend solutions based on Contrast’s best practices
  • Ensure customers are adopting Contrast and receiving the anticipated results and value
  • Work with Product Management to define and plan new features/capabilities that accelerate adoption and value realization
  • Engage with customers via strategic and operational reviews to communicate Contrast value as well as to evaluate future needs and strategic direction
  • Driving Contrast Value
  • Increase renewal rates and reduce churn
  • Expand our revenue in accounts through cross-sell and up-sell
  • Influence future lifetime value through higher product adoption, customer satisfaction, and value delivered
  • Drive new business growth through greater advocacy and reference-ability
  • Manage Customer Success Activities for Your Customers
  • Customer intimacy: cultivate relationships with executives and key stakeholders to ensure a successful long-term business partnership. Become an expert on your customers’ deployment of Contrast. 
  • Onboard: deliver and communicate Contrast value to the initial app teams
  • Adoption: help customers evangelize and roll out Contrast throughout their organization 
  • Advise: share best practices; recommend solutions to changing Customer requirements and emergent problems 
  • Contrast Business Reviews: communicate Contrast results and value; align on new objectives and plan going forward
  • Escalation Management: liaise with engineering, product management and sales to quickly remedy accounts in red status 
  • Advocacy: develop and maintain Contrast advocates for references, case studies, etc.
  • Project Management: Manage projects to a successful outcome and ensure appropriate communications with all relevant stakeholders takes place
  • Prioritization: juggling multiple accounts and activities simultaneously with attention to detail
  • Develop Expertise, Collaborate and Improve Shared Knowledge:
  • Become an expert on Contrast Products. Leverage product knowledge and people skills to become customers’ trusted advisor.
  • Synthesize learnings and contribute to Contrast best practices
  • Collaborate with the sales team to ensure expansion opportunities are identified and closed

Qualifications

  • Five or more years of experience in post-sales customer delivery/engagement roles (customer success, consulting or technical account management)
  • Technical background in application security, software development, or DevOps, (including hands-on coding experience)
  • Demonstrated ability to create and maintain relationships with people on all levels of an organization (internally and externally)
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business model
  • Analytical and process-oriented mindset. Demonstrates a desire for continuous learning and improvement
  • Excellent communication and presentation skills
  • Relevant Bachelor’s degree or better; preference for computer science or related degrees
  • Proven experience in managing technical project implementations
  • Experience working with large and complex enterprise accounts
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Ability to travel up to 33% of the time (home office must be driving distance from major airport)

  • We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

What we Offer

  • Competitive Compensation
  • Medical, dental, and vision benefits
  • 401(k)
  • Flexible paid time off
#LI-132606351
#LI-remote

We are changing the world of software security. Do it with us.  
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

* We could support remote work in most states except CO.
Share this job:
Senior Customer Success Manager - Central USA
senior manager devops Jun 14

Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.

About the Position
We are seeking a proven, high-performing, and technically oriented Senior Customer Success Manager who is passionate about helping customers maximize the value of their Contrast subscription. In this critical role, you will be responsible for quickly delivering results via effective customer on-boarding, accelerating product adoption and license usage, minimizing customer churn, and influencing expansion by driving maximum value and maintaining high customer satisfaction.

Responsibilities

  • Driving Customer Value
  • Educate customers on the relevant use cases for Contrast and associated value proposition
  • Understand customer’s business issues, desired business outcomes and recommend solutions based on Contrast’s best practices
  • Ensure customers are adopting Contrast and receiving the anticipated results and value
  • Work with Product Management to define and plan new features/capabilities that accelerate adoption and value realization
  • Engage with customers via strategic and operational reviews to communicate Contrast value as well as to evaluate future needs and strategic direction
  • Driving Contrast Value
  • Increase renewal rates and reduce churn
  • Expand our revenue in accounts through cross-sell and up-sell
  • Influence future lifetime value through higher product adoption, customer satisfaction, and value delivered
  • Drive new business growth through greater advocacy and reference-ability
  • Manage Customer Success Activities for Your Customers
  • Customer intimacy: cultivate relationships with executives and key stakeholders to ensure a successful long-term business partnership. Become an expert on your customers’ deployment of Contrast. 
  • Onboard: deliver and communicate Contrast value to the initial app teams
  • Adoption: help customers evangelize and roll out Contrast throughout their organization 
  • Advise: share best practices; recommend solutions to changing Customer requirements and emergent problems 
  • Contrast Business Reviews: communicate Contrast results and value; align on new objectives and plan going forward
  • Escalation Management: liaise with engineering, product management and sales to quickly remedy accounts in red status 
  • Advocacy: develop and maintain Contrast advocates for references, case studies, etc.
  • Project Management: Manage projects to a successful outcome and ensure appropriate communications with all relevant stakeholders takes place
  • Prioritization: juggling multiple accounts and activities simultaneously with attention to detail
  • Develop Expertise, Collaborate and Improve Shared Knowledge:
  • Become an expert on Contrast Products. Leverage product knowledge and people skills to become customers’ trusted advisor.
  • Synthesize learnings and contribute to Contrast best practices
  • Collaborate with the sales team to ensure expansion opportunities are identified and closed

Qualifications

  • Five or more years of experience in post-sales customer delivery/engagement roles (customer success, consulting or technical account management)
  • Technical background in application security, software development, or DevOps, (including hands-on coding experience)
  • Demonstrated ability to create and maintain relationships with people on all levels of an organization (internally and externally)
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business model
  • Analytical and process-oriented mindset. Demonstrates a desire for continuous learning and improvement
  • Excellent communication and presentation skills
  • Relevant Bachelor’s degree or better; preference for computer science or related degrees
  • Proven experience in managing technical project implementations
  • Experience working with large and complex enterprise accounts
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Ability to travel up to 33% of the time (home office must be driving distance from major airport)

  • We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

What we Offer

  • Competitive Compensation
  • Medical, dental, and vision benefits
  • 401(k)
  • Flexible paid time off
#LI-132606351
#LI-remote

We are changing the world of software security. Do it with us.  
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

* We could support remote work in most states except CO.
Share this job:
Senior Customer Success Manager - Central USA
senior manager devops Jun 14

Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.

About the Position
We are seeking a proven, high-performing, and technically oriented Senior Customer Success Manager who is passionate about helping customers maximize the value of their Contrast subscription. In this critical role, you will be responsible for quickly delivering results via effective customer on-boarding, accelerating product adoption and license usage, minimizing customer churn, and influencing expansion by driving maximum value and maintaining high customer satisfaction.

Responsibilities

  • Driving Customer Value
  • Educate customers on the relevant use cases for Contrast and associated value proposition
  • Understand customer’s business issues, desired business outcomes and recommend solutions based on Contrast’s best practices
  • Ensure customers are adopting Contrast and receiving the anticipated results and value
  • Work with Product Management to define and plan new features/capabilities that accelerate adoption and value realization
  • Engage with customers via strategic and operational reviews to communicate Contrast value as well as to evaluate future needs and strategic direction
  • Driving Contrast Value
  • Increase renewal rates and reduce churn
  • Expand our revenue in accounts through cross-sell and up-sell
  • Influence future lifetime value through higher product adoption, customer satisfaction, and value delivered
  • Drive new business growth through greater advocacy and reference-ability
  • Manage Customer Success Activities for Your Customers
  • Customer intimacy: cultivate relationships with executives and key stakeholders to ensure a successful long-term business partnership. Become an expert on your customers’ deployment of Contrast. 
  • Onboard: deliver and communicate Contrast value to the initial app teams
  • Adoption: help customers evangelize and roll out Contrast throughout their organization 
  • Advise: share best practices; recommend solutions to changing Customer requirements and emergent problems 
  • Contrast Business Reviews: communicate Contrast results and value; align on new objectives and plan going forward
  • Escalation Management: liaise with engineering, product management and sales to quickly remedy accounts in red status 
  • Advocacy: develop and maintain Contrast advocates for references, case studies, etc.
  • Project Management: Manage projects to a successful outcome and ensure appropriate communications with all relevant stakeholders takes place
  • Prioritization: juggling multiple accounts and activities simultaneously with attention to detail
  • Develop Expertise, Collaborate and Improve Shared Knowledge:
  • Become an expert on Contrast Products. Leverage product knowledge and people skills to become customers’ trusted advisor.
  • Synthesize learnings and contribute to Contrast best practices
  • Collaborate with the sales team to ensure expansion opportunities are identified and closed

Qualifications

  • Five or more years of experience in post-sales customer delivery/engagement roles (customer success, consulting or technical account management)
  • Technical background in application security, software development, or DevOps, (including hands-on coding experience)
  • Demonstrated ability to create and maintain relationships with people on all levels of an organization (internally and externally)
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business model
  • Analytical and process-oriented mindset. Demonstrates a desire for continuous learning and improvement
  • Excellent communication and presentation skills
  • Relevant Bachelor’s degree or better; preference for computer science or related degrees
  • Proven experience in managing technical project implementations
  • Experience working with large and complex enterprise accounts
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Ability to travel up to 33% of the time (home office must be driving distance from major airport)

  • We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

What we Offer

  • Competitive Compensation
  • Medical, dental, and vision benefits
  • 401(k)
  • Flexible paid time off
#LI-132606351
#LI-remote

We are changing the world of software security. Do it with us.  
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

* We could support remote work in most states except CO.
Share this job:
Talent Acquisition Manager
 
manager Jun 14
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

We’re looking for a dynamic people leader to look after one of our TA teams of full cycle recruiters in Europe. We believe in building relationships with our business and thrive on the partnerships that we build. This role will require a strong bias for results and an evolving approach towards how we hire better not only for today but also over the years.

On day one, you will:

  • Lead a strong team of experienced recruiting professionals building their careers in recruiting. As a strong coach, you're an effective listener and facilitator using your experience and situational awareness to help your team continue their development path;
  • Bring a focus on data. You're excited by the role data can play in improving recruiting outcomes, individual performance, and processes. Your experience will help you and your team craft the best approach to working with our partners and building our candidate pipelines;
  • Set clear goals. You're comfortable with being assessed on the efficiency of your team and drive collective accountability for the team's success as well as the way they achieve it;
  • Partner closely with key business leaders. You'll be naturally curious and inquisitive, seeking to understand the what and the why and not afraid to ask if what we do today is the right way to approach tomorrow;
  • Care. You'll share our values and exhibit them in your actions and communication with colleagues and candidates. You'll want everyone you interact with to leave with an enhanced opinion of Atlassian and the recruiting function;

On your first day, we'll expect you to have:

  • Proven experience leading a team of recruiters in a high growth environment;
  • Proven track record of leading successful teams who exceeded hiring goals while forming successful relationships with hiring partners in a constantly evolving environment;
  • Dedication to Diversity, Equity, and Inclusion with a passion to advocate for more inclusive approaches to hiring;
  • Command of metrics including pipeline data, hiring forecasts, and recruiting capacity;
  • High aptitude for coaching, mentoring and developing talent;
  • Collaboration skills with the ability to influence at all levels of the organization;
  • A deep understanding of sourcing technology, market trends, and talent strategy;
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Share this job:
Program Manager, Member Experience and Engagement
manager data science healthcare Jun 14
A bit about us: 

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. 

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly. 

"We want to partner with people we love for a cause we believe in. Life is short. Join us."


Waltham MA or Remote - Must work east coast hours

A bit more about this role: 
Our Member Experience & Engagement team is entrusted with architecting and executing on key elements of our mission. The team is responsible for ensuring a consistent experience across member touch points while making sure that we deliver on our promise of a coordinated and easy member experience. And that starts with how we engage with and design experiences for members in the earliest stage of their journey — right when they join Devoted. 

As a Program Manager, you’ll focus on the design, implementation, and evaluation of programs/initiatives to maximize member retention from members who join Devoted via third party broker channels. This role is critical in ensuring a consistent member experience — and needs a unique approach. It  will be an amazing opportunity to work at the intersection of customer engagement, sales operations, customer service, compliance, marketing, and technology — at the very heart of our strategy.

Responsibilities will include:

  • Responsible for design/development, implementation, and management of critical member engagement initiatives to welcome and retain new members joining via third party broker channels.
  • Close collaboration with internal stakeholders (including member experience, sales operations, compliance, telesales, and technology) to develop and advise on multi-channel member engagement strategies and campaigns.
  • Develop toolkits, scripts, talking points, and trainings to prepare frontline teams to best serve this audience. 
  • Partner with our data science and analytics teams to design experiments and measure the impact of programs
  • Use data dashboards to build reports and monitor ongoing programs.
  • Manage relationships with broker partners to support member retention Developing partnership initiatives with broker agencies to co-create solutions to improve member experience 
  • Understand and enforce compliance regulations for communications & campaigns across channels

Attributes to success:

  • You roll up your sleeves and do whatever it takes to get the job done
  • Ability to execute (sometimes wacky) ideas — and then know if they worked
  • Challenges inspire vs. intimidate you
  • Strong communicator who can work with cross-functional stakeholders
  • Creative thinker with a can-do attitude 
  • Passionate about process improvement and efficiency and have an ability to predict and prevent bottlenecks
  • The ability to work in a startup environment: which means being transparent in your work, what’s going well, what’s not
  • A deep caring to make a change in the healthcare experience

Desired skills and experience:

  • 5+ years doing program management
  • Experience in a startup, or other fast-paced environment 
  • Track record of success developing and implementing outreach campaigns, systems, and processes — and setting and achieving ambitious targets
  • Experience with data analysis techniques
  • Background in Medicare sales or customer service a plus 
  • You’re a great team member with a can-do attitude; you’re self-reflective

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you! 

Devoted is an equal opportunity employer.  We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Share this job:
Program Manager, Member Experience and Engagement
manager data science healthcare Jun 14
A bit about us: 

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. 

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly. 

"We want to partner with people we love for a cause we believe in. Life is short. Join us."


Waltham MA or Remote - Must work east coast hours

A bit more about this role: 
Our Member Experience & Engagement team is entrusted with architecting and executing on key elements of our mission. The team is responsible for developing outbound member communication campaigns from concept through execution across channels (SMS, email, mail, voice) ensuring that we deliver on our promise of a coordinated and easy member experience. Foundational to this strategy is an understanding of health literacy, health communication, behavior change, and digital strategy to deliver clear and actionable health campaigns. Our ability to meaningfully connect with members — wherever they are on their healthcare journey — will drive our success in creating a loved consumer brand unique in the industry.

This role will primarily be responsible for working with clinical teams across the organization to design, execute, and identify new opportunities for high-impact, proactive member engagement strategies to drive behavior change, influence key clinical outcomes, and increase member acceptance for care management programs. This role will be an amazing opportunity to work at the intersection of health communication, care and disease management, customer service, member experience, and technology — at the very heart of our strategy.

Responsibilities will include:

  • Responsible for design/development, implementation, and management of critical member engagement initiatives (using health communication and behavior change theories) to drive clinical outcomes
  • Close collaboration with internal stakeholders including member experience, content designers, clinicians (like pharmacists, NPs, nurses, and primary care doctors), and our technology teams to develop multi-channel member engagement strategies and campaigns
  • Partner with our data science and analytics teams to design experiments and measure the impact of programs
  • Use data dashboards to build reports and monitor ongoing programs
  • Develop toolkits, scripts, talking points, and trainings to align front-line teams around operational changes required to execute patient engagement programs
  • Research and share outcomes and best practices related to patient experience and engagement 
  • Work with other MXE Program Managers to maintain and prioritize cross-channel member engagement initiatives 
  • Develop audience segmentation strategies for various campaigns and initiatives
  • Understand and enforce compliance regulations for communications & campaigns across channels

Attributes to success:

  • You are fluent in health communication, digital strategy, and patient engagement
  • You roll up your sleeves and do whatever it takes to get the job done
  • Ability to execute (sometimes wacky) ideas — and then know if they worked
  • Challenges inspire vs. intimidate you
  • Ability to break down and articulate complex information in simple terms
  • Ability to deal effectively with ambiguous situations
  • Comfort in a metrics-driven environment
  • Passionate about process improvement and efficiency and have an ability to predict and prevent bottlenecks
  • The ability to work in a startup environment: which means being transparent in your work, what’s going well, what’s not
  • A deep caring to make a change in the healthcare experience
  • Excellent written communication, project management, and presentation skills

Desired skills and experience:

  • Experience in a startup, or other fast-paced environment 
  • 5+ years experience managing patient engagement projects and programs
  • Subject matter expertise in public health, behavior change, health literacy, health communication, and/or human-centered design principles
  • Track record of success developing and implementing outreach campaigns, systems, and processes — and setting and achieving ambitious targets
  • Experience with data analysis techniques preferred

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you! 

Devoted is an equal opportunity employer.  We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Share this job:
Customer Retention Manager
 
manager saas Jun 11
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Are you passionate about engaging with enterprise customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing phenomenal growth? Our mission is to “maximize revenue retention with a focus on strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty.” If this interests you, then read on!

Our Customer Retention Managers educate our customers on the benefits of Atlassian software. You'll increase retention rates through pro-active, strategic outreach to our largest 10% of customers. You have a discovery mindset and actively look for ways to promote growth and expansion within your accounts. You will drive renewal and expansion transactions across Atlassian’s full product portfolio through proactively engaging high-value renewals, uncovering expansion and migration opportunities, and overcoming objections. You will collaborate with our sales teams to support Account Planning and Quoting activities, as well as with Channel partners on account strategy and deals. You'll be first to understand why some customers stay, and some customers churn, and be responsible for sharing that insight with the company.

In this role, you'll get to:

  • Maximize customer retention rates through effective inside sales techniques over the phone, video and email while also minimizing customer churn
  • Manage renewals across differing products and platforms
  • Increase customer awareness of Atlassian's product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
  • Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners
  • Maintain a consistently healthy pipeline by tracking sales and renewal activities, customer data and customers' status within internal systems (Salesforce.com)
  • Be responsible for customer relationships throughout the renewal lifecycle 

On your first day, we'll expect you to have:

  • Three or more years experience in account management, software renewals, customer success or another relevant business area
  • Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures
  • Proven track record of meeting or exceeding performance goals
  • The ability to be decisive and prioritize among competing opportunities
  • Enjoy being a team player; collaborating with internal and external parties to reduce churn and expand customer base
  • A discovery mindset and the ability to be curious and uncover opportunities for expansion
  • Excellent communication skills in English, both written and spoken

It's great, but not required, if you have:

  • Experience in selling or renewing in the SaaS industry
  • Experience with CRM software and video conferencing
  • Experience in discovering upsell & cross-sell opportunities
More about the team

The Customer Retention team is focused on maximizing revenue retention, with a focus on strategic migration and expansion efforts, all while providing a seamless customer experience that ensures continued loyalty. We are comprised of hard-working, passionate and fun-loving people, specialized in Atlassian's full suite of products and services. We have shared performance metrics and goals to inspire collaboration and teamwork, but, above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional retention model.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Share this job:
Customer Retention Manager, Russian speaking
 
manager saas Jun 11
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Are you passionate about engaging with enterprise customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing phenomenal growth? Our mission is to “maximize revenue retention with a focus on strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty.” If this interests you, then read on!

Our Customer Retention Managers educate our customers on the benefits of Atlassian software. You'll increase retention rates through pro-active, strategic outreach to our largest 10% of customers. You have a discovery mindset and actively look for ways to promote growth and expansion within your accounts. You will drive renewal and expansion transactions across Atlassian’s full product portfolio through proactively engaging high-value renewals, uncovering expansion and migration opportunities, and overcoming objections. You will collaborate with our sales teams to support Account Planning and Quoting activities, as well as with Channel partners on account strategy and deals. You'll be first to understand why some customers stay, and some customers churn, and be responsible for sharing that insight with the company.

In this role, you'll get to:

  • Maximize customer retention rates through effective inside sales techniques over the phone, video and email while also minimizing customer churn
  • Manage renewals across differing products and platforms
  • Increase customer awareness of Atlassian's product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
  • Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners
  • Maintain a consistently healthy pipeline by tracking sales and renewal activities, customer data and customers' status within internal systems (Salesforce.com)
  • Be responsible for customer relationships throughout the renewal lifecycle 

On your first day, we'll expect you to have:

  • Three or more years experience in account management, software renewals, customer success or another relevant business area
  • Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures
  • Proven track record of meeting or exceeding performance goals
  • The ability to be decisive and prioritize among competing opportunities
  • Enjoy being a team player; collaborating with internal and external parties to reduce churn and expand customer base
  • A discovery mindset and the ability to be curious and uncover opportunities for expansion
  • Excellent communication skills in both English and Russian, written and spoken
  • Understanding of the Russian market, ideally in the SAAS industry

It's great, but not required, if you have:

  • Experience in selling or renewing in the SaaS industry
  • Experience with CRM software and video conferencing
  • Experience in discovering upsell & cross-sell opportunities
More about the team

The Customer Retention team is focused on maximizing revenue retention, with a focus on strategic migration and expansion efforts, all while providing a seamless customer experience that ensures continued loyalty. We are comprised of hard-working, passionate and fun-loving people, specialized in Atlassian's full suite of products and services. We have shared performance metrics and goals to inspire collaboration and teamwork, but, above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional retention model.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Share this job:
Professional Services - Operations Manager
manager finance Jun 10
Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the Opportunity:
 
This role will be a senior role within our Professional Services and Education (PS&E) Operations team. The role will reside in the PS&E Strategy & Operations team and act as a trusted partner to our PS&E organization. They will oversee delivered revenue, PS policy, and process, month/quarter-end close and lead many of the PS Operations automation initiatives. Working closely with PS&E Field Teams, PS&E Delivery & Resourcing, and Operations leadership, the PS Operations Manager drives and governs accurate and predictable revenue delivery.
 
This position reports to the Manager, Professional Services Operations.

What you’ll achieve:

  • Design & Manage cadence, and drive compliance to all Operations processes to support the PS business of the assigned region(s) including but not limited to: 
  • o   Create and enable Operational processes
  • o   Timesheet submission and approvals, managing corrections as needed
  • o   Invoices and revenue transactions tied to delivered services
  • o   Perform regular audits to ensure data quality across numerous functions
  • o   Deliver Operations onboarding to new team members 

  • Partner proactively with regional PS practice leaders and engagement managers
  • o   Provide data driven recommendations
  • o   Understand changes to business and corresponding financials
  • o   Monitor scheduled assignments and corresponding forecasts
  • o   Monitor project burn down and expirations

  • Partner with PS&E Delivery & Resourcing org 
  • o   Oversee contracts and procurement for PS subcontractors
  • o   Track subcontractor budgets
  • o   Validate subcontractor invoices against historical reporting

  • Oversee and monitor project financials including planned hours, budgets vs actuals, acceptances on milestones/deliverables, backlog, overages, non-billable hours.
  • o   Manage project setup, close, and extension processes
  • o   Lead milestone reviews to ensure forecast integrity  
  • o   Assist teams with customer-specific reporting and timecard requirements
  • o   Enablement on corresponding process and policy

  • Monthly and quarterly close
  • o   Participate in regular audits of PS records to prevent inaccurate or incomplete financial reporting 
  • o   Own monthly invoicing and adjustments in assigned regions, and drive resolution of invoice/collections issues
  • o   Partner with Revenue, Finance, and Sales Operations as needed

  • Drive select PS automation initiatives
  • o   Partner with Manager PS Operations and Business Systems to drive continuous PSA improvement 
  • o   Program management 
  • o   Define use cases
  • o   Drive UAT
  • o   Lead enablement and communications

Skills

  • Demonstrated ability to influence across several functions to achieve results
  • Ability to foster and create an environment of collaboration 
  • Ability to drive data-based decisions and business justifications
  • Outstanding written and verbal communication skills
  • Strong presentation skills and presence in front of executive stakeholders
  • Expert PSA knowledge and hands-on approach
  • Experience in documenting PSA systems requirements and use cases
  • Program management
  • Ability and desire to quickly learn new technology and products
  • Experience and knowledge of operational and high-level revenue requirements and challenges

Measures of Success

  • On-time monthly/quarterly fiscal close
  • Accurate revenue and utilization reporting 
  • Governance over operational practices
  • Increased process automation quarter over quarter
  • A trusted partner to PS managers 
  • The first line of support for all PS PSA escalations
  • Pervasive air of collaboration, partnership, and trust exists cross-functionally
  • Reporting against key business metrics

What We’re Looking For:

  • BS degree, preferably in Information Technology, Computing, Business, or Operations
  • Extensive experience working with SFDC and PSA tooling. The ideal candidate has experience with FinancialForce.
  • 5+ years of relevant experience in professional services operations environments
  • Working knowledge of general accounting principles and SOX standards as they relate to professional services
  • Exceptional attention to detail
  • Strong qualitative and quantitative analysis skills
  • Entrepreneurial spirit, sense of ownership, and sense of urgency
  • Excellent written/verbal communication skills, organizational skills
  • Ability to collaborate cross-functionally with other teams such as Sales Operations, Finance, Business Systems
  • Ability to prioritize work and meet internal/external customer expectations in a dynamic, deadline-driven environment


  • #LI-Remote
    #LI-DO2
Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

#LI-Remote
Share this job:
Public Cloud Engagement Manager
cloud manager aws Jun 10
Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.


The Confluent Public Cloud Engagement Manager is part of the team assigned to AWS on a global basis.  This position is responsible for providing leadership, management, and strategy for the sell with/go-to-market engagement and all joint activities with AWS.  The Engagement Manager will have a myriad of different responsibilities to ensure leverage and consistent engagement with AWS to drive customer engagements, qualified pipeline, and cloud bookings that meet and exceed quota and expectations.  The Engagement Manager will be part of the team that coordinates Confluent sales activities and will be a central conduit for engagement management between the Confluent’s sales organization and AWS.  The Public Cloud Engagement Manager will report to the Director of AWS Alliance but will have several dotted line coordination requirements for consistent communication and engagement with Business Development, Marketing, Channels, Inside Sales, and Product Marketing/Development.  You will be a knowledge expert on all aspects of AWS and will be asked to present at QBRs, executive meetings, training, and events.

The Public Cloud Engagement Manager role is highly strategic to the company and the Public Cloud initiative in regards to strategy, influence, and execution.  The Engagement Manager is required to contribute to the larger Confluent’s Public Cloud strategy outside of their day-to-day activities and will be called upon for their subject matter expertise in training, QBRs, enablement, and other engagement activities.  It is expected that the Cloud Engagement manager has consistent interaction and engagement with customers, strategic vendors, channel partners and other third parties in support of the “sell with” activities with AWS.  The Engagement Manager will demonstrate a deep understanding of AWS go-to-market strategies including but not limited to co-selling, strategic planning and goal setting, channel programs, marketing campaigns and programs, strategic events, and funnel management.  Since this is a global role, the Public Cloud Engagement manager must be able to manage activities on a worldwide scale with sufficient attention to all four theaters.



#LI-Remote
#LI-DO2

Your Impact

  • Manage all joint sell with and go to market activities with AWS
  • Maintain awareness and track all opportunities, pipeline, and bookings and provide forecasts and funnel management reports
  • Facilitate co-selling opportunities, account mapping, and other sales engagements between Confluent’s field sales and the AWS sales teams
  • Support and engage Confluent’s field sales organization on engagement management with AWS.
  • Provide content for Public Cloud training curriculum and sales enablement
  • Coordinate activities and have involvement with the Public Cloud virtual team of Business Development, Marketing, Product Management, Channels, and Sales as part of cloud strategy
  • Develop annual strategic plan and performance goals for assigned Cloud Provider
  • Provide support and coordination for channel activity with assigned Cloud Provider
  • Understand and articulate the Public Cloud provider’s strategic initiatives and gain a deep understanding of the activities, roadmap, and vision of the Cloud Provider
  • Provide an escalation point for pre-sales and post-sales issues for any activity with the Public Cloud provider
  • Build and maintain relationships with key personnel in the Public Cloud provider to solidify Confluent’s standing and awareness within the provider and to assist in the development of key relationships with the extended Confluent’s cloud team and executives
  • Direct engagement and partner relationships are a critical part of this role
  • Help provide insight into the support of Public Cloud events and attend/participate in the events
  • Provide support in the form of expertise and training for Confluent’s field sales enablement

Qualifications

  • BA, BS (or equivalent work experience), MBA preferred
  • 10+ Years experience in Sales Leadership – Account or Channel Management
  • Proven experience in the management of large global accounts
  • 3+ years of proven worldwide experience is preferred
  • Public Cloud experience preferred
  • Channel experience including selling with or managing channel partners is preferred
  • Channel Program experience is a plus
  • Demonstrated history of managing quota bearing sales or channel teams
  • Current ability to deliver comprehensive security solutions to Confluent’s customer base, and maintains a general understanding of competitive selling strategies.
  • Demonstrated ability to work in a virtual and matrix environment
  • Proven ability to manage a myriad of different disciplines and tasks in a high pressure, time-sensitive environment
  • 40%-50% Travel with ability to travel internationally
  • Strong communication (written and verbal) and presentation skills
  • Whatever it takes" attitude and motivation to do whatever necessary to assist in winning business
Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

#LI-Remote
Share this job:
Escalation Manager
 
manager aws Jun 10
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Job Description

Do you love being the driver in assessing crucial customer challenges and themes, taking ownership to educate and influence internal and external teams, and lead towards resolution and thrilled customers? If so, then we have been looking for you!

We view our Escalation Manager role as a critical customer champion within our team. Internally, we need someone to work with our Support Leadership, Product Management, and Development teams to ensure that our customer voice is heard. Externally, this role will work with key strategic customers and partner experts, to coordinate and drive the resolution of critical issues.

Transparency in line with our Values (Open Company, No BS) is key and is achieved by providing timely and accurate updates to customers and Atlassian leadership regarding active critical issues, as well as meaningful details on the status of the customer relationship with senior management.

Key Functions of this Opportunity Include:

  • Orchestrate Customer Teamwork
  • By leading communication efforts on high-impact customer issues and concerns. Prioritize, coordinate and spark follow-up actions within the Atlassian team. Demonstrate ownership through regular meeting cadence & communications with internal and customer contacts, handling customer expectations on status and timelines.
  • Make a difference
  • By educating our organization by sharing customer feedback and trends. Promote collaboration across our Support, Product and Engineering teams to achieve real outcomes! Emphasize the priority and urgency of issues into the product teams for key fixes. Promote the right outcome through resolving our customer's critical situations via effective partnership within all facets of Atlassian and elsewhere as the need arises. Develop and maintain a prioritized Issue List and Action Plan to handle concerns and drive resolution across multiple teams, including executive engagement as required. Share insight and reporting on all blocking issues, evaluating escalation performance metrics. Educate and promote standard methodologies for demonstrating Enterprise Support with customers and Partners. Help shape and improve our support services and product capabilities.
  • Communicate at the right level
  • By owning the responsibility for messaging, follow-up, and outcomes to our biggest influencers within Atlassian. Assess & evaluate how critical a situation is, seek to understand business impacts of critical problems, and report back on the current status of those issues. Develop and communicate periodic reports on status of escalations and next steps. 

On your first day, we will expect you to have:

  • Empathy for our customers demonstrated through years of strong communication skills development
  • Understand when, how, and most importantly why, when setting expectations with our customers and team
  • Kindness and integrity towards your peers, with a passion and proven history of learning and sharing knowledge
  • Deep curiosity and commitment to seek out and resolve problems, share root cause analysis to our customers and Atlassians and strategize on preventing similar problems in the future
  • 6+ years of experience in forward facing support, software services, and/or system administration roles where customer effort and satisfaction are a priority
  • 3+ years handling Enterprise level escalations
  • Strong negotiation and objection handling skills
  • Deep familiarity with various technologies such as Microservices, Databases, AWS (EC2, RDS, S3), and the ability to work with observability data inside platforms such as Splunk & SignalFX
It's excellent, but not required, if you have experience working with Atlassian products such as Jira and Confluence.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Share this job:
Senior Product Manager - Data Management
 
senior manager product manager cloud Jun 09
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

The cloud platform team is transforming how hundreds of thousands of companies get their work done. At the core of that transformation is data. We are looking to strengthen our data story across our suite of cloud products with a fresh focus on how we manage and store data.

The Data team at Atlassian builds platforms and services designed to serve internal and external customers, ensuring that data can be easily and securely produced, exchanged, and stored. We aim to give easy, federated, secure access to all data across Atlassian so we can scalably deliver ML and insights across the business.

We are looking for a strong Product Manager to join our team. In this role, you will be responsible for building out the core capabilities that enable our R&D teams to securely store and manage their production data across thousands of microservices.

You’ll focus on:
- Building a strategy for and delivering on a solution for managed data storage across thousands of services, driving the success of a platform that will be used by thousands of engineers in Atlassian
- Inspiring and energising teams development teams for the betterment of our customers
- Ensuring that our internal platform delivery aligns with our public, customer-facing roadmap

On your first day, we'll expect you to have:
- Several years of product management experience, ideally at a fast-growing software company
- Familiarity with microservices architectures
- Familiarity with enterprise data management capabilities, e.g., data residency, and the tech that enables them
- Deep analytical experience and a passion for data, combined with a systems-thinking approach
- Experience defining and launching features that meet the needs of customers and business, with a customer obsessed approach
- Ability to prioritize opportunities, balance the needs of our customers with those of our business, and clearly communicate the rationale behind your decisions
- Ability to paint a compelling vision and create goals inspire your teams and internal stakeholders
- Strong track record of building relationships and influencing at all levels of the organisation

It's great, but not required, if you have:
- 5+ years of product management experience in B2B Enterprise software
- BE/BS/BA with an emphasis in technology, IT or operations
- Experience with building data platforms or developer tooling
- Experience with building platform services or APIs for multiple consumers
- Experience working on enterprise-focused areas (B2B)
More about our team
The Data team at Atlassian has a fresh focus and enormous potential to transform how we build and sell our products. We build the manufacturing plants, highways, and carparks of data across our cloud products. We ingest hundreds of billions of data points each month, guiding the decisions and operations of thousands of Atlassians.
We have a broad remit that will improve the experience of every Atlassian and customer over the next few years. We’re a work hard, play hard team, with a bias for action and intuition for customer value. You’ll be joining a team that’s very technical, very motivated, and very friendly.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Share this job:
Senior Product Manager, Platform
senior manager product manager saas cloud devops Jun 09

Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.

Ready to shake things up? At Contrast we recognize that the cloud has dramatically changed the dynamics of application development, and that modern software requires a modern software security model. We strive to make security intrinsic to DevOps without compromising speed and without the need for specialized skills. 

Our business is growing at an incredible pace and we are expanding teams across our organization to support customer demand. Now is the time to get on board. It’s an awesome place to work, and we’re looking for super stars.

We are currently searching for a seasoned Product Manager to lead our platform, integrations and analytics services. We need a talented, open-minded and data-driven individual, with a great mix of technical and business skills. This person will drive an integrated platform strategy that delights customers with seamless and natural experiences across the DevOps software development lifecycle. The ideal candidate will also be able to clearly identify the key analytics and visualizations that help customer understand and quantify the value of our services.

**Traveling to an off-site event may be happen on an annual basis but this can be a fully remote position anywhere in the U.S.**

Responsibilities

  • Own the roadmap for the Contrast’s platform services, integrations, and analytics across SaaS and on-prem deployment models. 
  • Identify analytics that clearly communicate the value of the service and help our customers with their business reporting needs. 
  • Collaborate with customers, sales, engineering, designers and other product management leaders to make sure we continue to deliver an integrated platform experience across the DevOps software development lifecycle all the way into production.
  • Drive and own the product requirements process while working collaboratively with key stakeholders to prioritize and validate technology, features and strategy.
  • Influence the Product Development and R&D teams while helping them better understand what to build and why. 
  • Establish clear metrics and KPIs to continuously evaluate business performance and feature usability with a direct feedback loop into the product strategy.
  • Develop a deep understanding of the market landscape and identify key areas of competitive differentiation and market disruption.
  • Work side-by-side with product marketing on marketing collateral, pricing and positioning. 
  • Recruiting and managing a team of product manages as the organization continues to scale. 

Requirements

  • At least 3 years of product management experience in security with a minimum of 1 year in SaaS based offerings
  • A talent for spotting and seizing new market opportunities and translating technology into business value.
  • Detail oriented and organized. You’re able to transmute various, conflicting inputs into a focused narrative that engineering can drive and deliver.
  • Experience owning a SaaS product line ideally in the networking or application security space with a good understanding of the Security and DevOps buyer personas
  • Experience in the DevOps software development lifecycle, including tool set integrations and application monitoring and instrumentation. 
  • Strong customer empathy and relationship building
  • Demonstrated ability to distill and present research findings, market analysis and product requirements for both technical and non-technical audiences.
  • Demonstrated strong, structured and data-driven problem-solving and prioritization skills for multi-dimensional problems.
  • Demonstrated experience with Agile and Lean development practices.
  • Excellent multi-channel communicator. You need to be able to convey your thoughts succinctly and eloquently in person, at tradeshows, webinars, IM, through requirements and product collateral.
  • Excellent communicator, with natural ability to communicate effectively with internal stakeholders, customers and at trade shows, industry events and webinars.
  • Outstanding organizational skills to coordinate various creative, technical, and administrative projects across the organization.



What We Offer

  • Competitive compensation
  • Medical, dental, and vision benefits
  • 401k plan
  • Flexible paid time off

 
 
 

We are changing the world of software security. Do it with us.  
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

* We could support remote work in most states except CO.
Share this job:
Senior Product Manager - Protect
senior manager product manager saas testing devops Jun 09

Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.

About the Position

At Contrast, we pride ourselves on being the best and being the best requires hiring the best. We are looking for a Senior Product Manager to be a part of creating our world-class product.
 
Our ideal candidate is a skilled problem solver and unafraid of challenges. Building the world’s fastest and most accurate application and web security demands a mix of tenacity, passion, and experience. At Contrast, you will find an environment where innovation and success come from creative collaboration. For those who meet these standards, there is no better place to work than Contrast Security

Runtime Application Self-Protection (RASP) is a key, strategic pillar for the Contrast Application Security Platform. We are looking for a seasoned product management leader to drive the RASP business in coordination with other key pillars such as Interactive Application Security
 
Testing (IAST) and Software Composition Analysis (SCA). As we continue to expand the breadth and depth of the Contrast Platform, this role will be critical to not only be accountable for the RASP business, but to also drive key platform initiatives that have broad corporate impact.
 
This is a challenging role that requires a solid enterprise product management background, domain expertise in RASP or adjacent area (Next Gen Firewall, WAF, BOT Detection, etc), and broad understanding of the challenges associated with modern (DevOps/Cloud) application development and security management in the enterprise environment.
 
We need an action oriented, data-driven individual with a solid mix of both technical and business skills – someone who is equally comfortable working with development teams as well as with the field and customers. We are a low-ego, collaborative organization with a strong culture of teamwork – we have each other’s backs and we carry our own water. Key to success will be your ability to 1) drive plan of record and 2) produce visible signs of progress.

**Traveling to an off-site event may be happen on an annual basis but this can be a fully remote position anywhere in the U.S.**

Responsibilities

  • Own the business and roadmap for Contrast Protect, driving the product vision, strategy, and execution for the service across SaaS and on-premises deployment models
  • Collaborate with customers, sales, engineering, designers and other product management leaders to assure delivery of an integrated experience across the DevOps software development lifecycle all the way into production
  • Drive and own the product requirements process while working collaboratively with key stakeholders to prioritize and validate technology, features, product direction and strategy
  • Influence the Product Development and R&D teams while helping them better understand what to build and why
  • Collaborate with customers, sales, engineering and designers on fresh new concepts
  • Establish clear metrics and KPIs to continuously evaluate business performance and feature usability with a direct feedback loop into the product strategy
  • Develop a deep understanding of the market landscape and identify key areas of competitive differentiation and market disruption
  • Work side-by-side with product marketing on marketing collateral, pricing and positioning

Qualifications

  • Outstanding organizational skills to coordinate various creative, technical, and administrative projects across the organization
  • A minimum of 5 years of experience in Product Management, Sales Engineering, Consulting, or other relevant business areas
  • A talent for spotting and seizing new market opportunities and translating technology into business value
  • Detail oriented and organized. You’re able to transmute various, conflicting inputs into a focused narrative that engineering can drive and deliver and sales can understand, communicate and sell
  • Experience owning a SaaS product line ideally in the enterprise networking or application security space with a good understanding of the Security and DevOps buyer personas
  • Experience in one or more of the following markets and technologies: Web Application Firewall, Application Performance Management, Application Security Testing, Network and Application firewalls, distributed enterprise management systems, Cloud
  • Strong customer empathy and relationship building
  • Demonstrated ability to distill and present research findings, market analysis and product requirements for both technical and non-technical audiences
  • Demonstrated strong, structured and data-driven problem-solving and prioritization skills for multi-dimensional problems
  • Demonstrated experience with Agile and Lean development practices
  • Excellent multi-channel communicator. You need to be able to convey your thoughts succinctly and eloquently in person, at tradeshows, webinars, through requirements and product collateral
  • Excellent communicator, with natural ability to communicate effectively with internal stakeholders, customers and at trade shows, industry events and webinars
  • Previous experience in security and SaaS based offerings is a plus

  • We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

What We Offer

  • Competitive Compensation
  • Medical, dental, and vision benefits
  • 401(k)
  • Flexible paid time off
We are changing the world of software security. Do it with us.  
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.

#LI-132606351

We are changing the world of software security. Do it with us.  
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

* We could support remote work in most states except CO.
Share this job:
Product Manager, Internal Systems
manager crypto Jun 09
About Kraken

Kraken is changing the world. Join the revolution!

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we are growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.

In our first decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2017 to over 1800 today and we have no intention of slowing down.

About the Role
 
At Kraken we’re obsessed with our customers and quality of the client services we provide. As a Product Manager for Client Services at Kraken, you will be driving the development of a next generation of reliable, secure, and compliant technology platform that is at the core of client experiences we provide.

In close collaboration with other PMs in the group, you will shape strategic thinking in the area of client services by managing the roadmap. In this position, you will work across client services product teams pairing with the engineering leads across the group and rest of the product development organization.
 
About the team

The client services Product Management team, working with client services product teams, drives the product strategy for the technology that enables everyone around Kraken organization to get their job done, most prominently supporting our 1,000 strong client engagement team. 

Kraken organization is growing at a fast pace, and so does our internal platform needs. We are looking for a product leader with a strategic vision and proven record of successfully getting products to the market.

Responsibilities

  • Work with engineering and Client Engagement teams on strategy and execution to make sure we are delivering products and services that are fast, efficient and dependable for our internal customers
  • Work with Design and Research team to improve self-service utility of Kraken’s Support Center platform
  • Drive a product roadmap and set goals and key success metrics
  • Completely own your team's products from ideation to launch, growth, and iteration
  • Work with Designers, Product Managers, Engineers, Client Engagement teams, and UX researchers to prioritize  and balance short-term priorities and longer-term strategic needs
  • Contribute to an inclusive PM culture that shares user insights, learnings, and research findings early, often, and well

  • Example projects

  • Launch multi-approval control system for sensitive actions
  • Launch a case management system on the internal platform
  • Roll-out support for the new ‘crypto product’ on the internal platform 
  • Redesign Kraken’s Support Center experience 

Requirements

  • Minimum of 3 years of relevant experience - ie. product management or equivalent experience
  • A customer-centric product leader
  • Good understanding of the technical aspects of products and services
  • Passion for identifying opportunities and working with teams to deliver
  • A proven track record in a similar role
  • Experience with client engagement when it comes to scalability, reliability, compliance, and security
  • A strong growth mindset and a servant leadership approach to product management, ability to lead via influence
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.  

Learn more about us

Share this job:
Growth Marketing Manager - Affiliate
manager marketing manager crypto Jun 09
About Kraken

Kraken is changing the world. Join the revolution!

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we are growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.

In our first decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2017 to over 1800 today and we have no intention of slowing down.

About the Role

Kraken is looking for a Growth Marketing Manager to lead and execute the Affiliate marketing program.

This role involves working in a dynamic, fast-paced and feedback-driven environment to solve complex business problems where you will be given the opportunity to add value from day one. This role reports directly to the Paid Acquisition lead position. 

Responsibilities

  • Develop and execute the global affiliate strategy
  • Optimize the program to increase revenue per affiliate partner
  • Acquire new affiliates to grow total revenue contribution  
  • Partner with Client Engagement to provide high-quality client experience
  • Work with Marketing and Design teams to optimize creative
  • Manage relationships with affiliate partners
  • Own the affiliate budget, including commission and budget spend
  • Ensure timely and accurate invoicing by vendors and affiliates
  • Take a diplomatic leadership approach to involve stakeholders early and get cross-functional work done; be a proactive leader and decision-maker 
  • Be an owner: step up and take the lead on challenging, ambiguous work 

Requirements

  • At least 2+ years of affiliate marketing experience
  • B2C experience a must
  • Exceptional presentation skills
  • Experience with affiliate marketing on a global scale
  • Experience with affiliate platforms: Impact, CJ Affiliate, etc
  • Crypto experience not required


We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.  

Learn more about us

Share this job:
Cryptowatch Social Media Manager
manager crypto finance Jun 09
About Kraken

Kraken is changing the world. Join the revolution!

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we are growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.

In our first decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2017 to over 1800 today and we have no intention of slowing down.

About the Role

Kraken is looking for a Social Media Manager to lead Cryptowatch’s social media growth, owning execution across all channels, engaging existing and potential customers through timely, dynamic, interactive, and engaging social content. 

You will design social media content and develop social relations to grow product awareness, acquire new customers, and drive traffic/conversion. This role involves working in a dynamic, fast-paced and feedback-driven environment to solve complex business problems where you will be given the opportunity to add value from day one.

Responsibilities

  • Execute and optimize social media strategy across all Cryptowatch social channels.
  • Determine new social media channel opportunities and test for effectiveness
  • Oversee social research, planning, calendaring, creative development, publishing, moderation, and reporting.
  • Understand historical narratives in the crypto space and observe current industry events.
  • Monitor crypto and traditional finance markets to identify engagement opportunities. 
  • Further develop the Cryptowatch voice to engage the advanced trader audience.
  • Curate, write, schedule, and interact with social media posts for Cryptowatch.
  • Interface with and support Growth, Product, Intelligence, and Comms teams.
  • Maintain social media tracking, data presentation, and perform optimizations.
  • Experiment with ideas to boost audience engagement and promote Cryptowatch.
  • Identify target audience and develop tactics to engage existing clients and acquire new Cryptowatch clients.

Requirements

  • 2-4 years of hands-on social media marketing and community management experience
  • You intimately understand trading terminology and culture.
  • You live and breathe on social – understanding how the crypto markets work and how to integrate crypto trends into content seamlessly.
  • Ability to transform highly technical crypto and trading terminologies into concise social media copy.
  • Expert at best practices for the top social media platforms – with a curiosity for understanding new social platforms and tools.
  • Proficiency in social media publishing, listening and measurement tools.
  • You have a passion for data and can quickly assess market movements to generate content that’s on brand, on point, and sometimes, on the fly.
  • You are a storyteller with an eye for detail, and mastery of both technical and aesthetic best practices for copy, images, and video across social platforms.

  • Words matter and you pride yourself on your writing and stylistic sensibility. You have a quick wit and the industry knowledge to develop brand recognition in the space. 
  • You’re mission-driven and naturally member obsessed. You lead with empathy, and make it a mission to use social media as a means to educate, motivate, and build a community. 
  • You’re motivated, resourceful, agile, and can thrive independently or collaboratively. 

Nice to have

  • Basic knowledge of link creation for social tracking and attribution
  • Experience with Figma, Adobe Creative Suite, and other design tools
  • A deep understanding of crypto trading, terminologies, and analysis.
  • A personal interest in Bitcoin and crypto forums or groups.  
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.  

Learn more about us

Share this job:
Content Manager, User Advocacy - Canada
Dataiku  
manager Jun 09
Dataiku allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration. One of the most unique characteristics of our product, Dataiku, is the breadth of its scope and the fact that it caters both to technical and non-technical users. With Dataiku, we aim to empower people through data and democratize data science.

The Content Manager will build Dataiku’s User Advocacy content strategy, with a focus on developing compelling, personified content across all user ecosystem platforms. Reporting to the Senior Director of User Advocacy, you will craft an innovative, user-centered content strategy, own and manage content creation for UA properties, and work cross functionally to support broader user content production at Dataiku.

What You'll Do

  • Create and implement UA content strategy across all user ecosystem platforms, identifying user needs, gaps in our content, and providing recommendations to fill them.  
  • Owner and POC for overall content calendar across UA properties and initiatives, ensuring cross-departmental awareness and alignment.
  • Write and manage Dataiku Community content (What’s New blog, Community Conundrums program, external and internal monthly newsletters, social media promotions), and track key performance indicators to increase reach and engagement.  
  • Ensure message and voice consistency through UA style guide creation, in partnership with Marketing.
  • Work cross functionally to support user content creation and activation, including account-specific initiatives developed as part of the Accelerate program. 
  • Analyze and evaluate the effectiveness of messaging and distribution to drive success for each initiative developed.  
  • Support global UA efforts across Community, Educational Services, Academics with content review and feedback, in order to build upon best practices and develop compelling, user-centered messaging at Dataiku.

Who You Are

  • Experience writing compelling content across multiple audiences and channels.
  • Native English speaker or extensive experience publishing public-facing content in English.
  • Basic knowledge of Dataiku DSS and interest in learning technical concepts.
  • Basic knowledge of Dataiku personas and/or experience interacting with customers, partners, or other users of Dataiku DSS.
  • Strong attention to detail - you take a 'big picture' approach while still sweating the details.
  • Ability to work independently on many projects simultaneously, including writing while also tightly managing a content calendar.
  • Ability to build cross-functional relationships and collaborate at all levels in the organization.

  • You are our ideal candidate if you:
  • Can bring an analytical, data-driven mindset to content creation.
  • Mix creativity with an interest in researching user needs to develop original, user-centered content. 
  • Have an inclination towards Dataiku’s geeky culture to infuse it into our messaging!
To fulfill its mission, Dataiku is growing fast! In 2019, we achieved unicorn status, doubled in size and opened new offices across the globe. 2020 looked no different as we announced a $100 million Series D in August! We are now more than 600 Dataikers globally. Spanning from Sydney to Frankfurt, Denver to London, geography (and remote work) doesn’t stop Dataikers from working closely together and sharing experiences. Collaboration is key within our product and culture. We strive to create a sense of belonging and community while fostering diverse thinking by encouraging cross-team, cross-office interactions like our annual company offsite or Paris onboarding. Fly over to Twitter, LinkedIn, and Instagram to read stories about our culture, people, and success. 

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.
Share this job:
Engineering Manager, Platform Tooling
 
manager java full stack Jun 09
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Atlassian helps teams everywhere change the world. Our products are revolutionizing the software industry and helping teams collaborate and craft the magic that delivers their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to advance humanity.

We're looking for an Engineering Manager to lead a team of developers within Sydney timezone. You'll be part of a growing team, working on critical platform tooling and internal services, that drives our flagship products (Jira, Confluence). Our platform tooling and orchestration systems help our engineering and service delivery teams to operate their key platforms and services, enabling the business to grow and adapt to the changing landscape. We’re critical to the reliability of Atlassian products, yet we’re able to use an agile process and move quickly by being passionate about our operational quality and impact on our customers.

You'll be responsible for building effective teams, empowering them to achieve their goals, and putting those goals into broader context. Your greatest responsibility will be looking after the individuals reporting to you, coaching and supporting them in their professional development, unlocking their potential, and challenging them to step outside their comfort zone to grow and excel.

On your first day, we'll expect you to have:

  • Experience developing a full stack team of developers, utilising Java and React technologies.
  • Familiarity with agile software development methodologies.
  • Ability to drive technical decisions, innovation, quality, and outcomes.
  • Strong organization and interpersonal skills.
  • A track record of goal-setting, execution, risk management, and delivering results.

It's great if you have:

  • Employee performance & growth management.
  • Experience with large scale distributed systems and microservices.
  • Site Reliability Engineering (SRE) practices, operating large scale services reliably, understand the concepts.
  • Data access management, compliance, and security.
  • UI/UX experience, driving engineering from design.
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to atlassian-accommodations@atlassian.com and someone will follow up shortly.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Share this job:
Enterprise Advocate Manager
 
manager Jun 07
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Atlassian is revolutionizing the software development industry and helping teams all around the world like Daimler, Pixar and Tesla to advance humanity through the power of software & collaboration. We are continuing to build out our leadership team in the Americas. This leader is responsible for managing a team of Enterprise Advocates who engaged our largest customers in an account based selling role. Our Enterprise Advocates build and implement an effective sales strategy to drive adoption of select products and services to our Enterprise customer base. This team is a champion for our customers, providing market feedback to our product development teams and helping us optimize our customer experience. You will report to the US Head of Sales.

More about you:
Atlassian is passionate in welcoming new team members who are self-motivated, proactive, organized, and value centric. Additional attributes of our Direct Sales organization include: customer-focused, creative, thoughtful communicator, and analytical friendly. Our leaders enjoy working in a fast-paced environment, love to share experiences and findings in collaborative settings, with Atlassian being a place you can join to 'do the best work of your life'. The Enterprise Advocacy team was established in the summer of 2014, with a global presence. We share a commitment to achieving our goals, and an ambition to make our team successful. However, above all we believe in the Atlassian values and want to use them as our compass in building out a revolutionary sales model. We are looking forward to having you join the team!
Are you customer-obsessed, creative, and an effective communicator? Are you analytical by nature? Are you a team advocate who can demonstrate strong leadership skills in an organization that prides itself on its open, honest, and supportive culture.

Qualifications:

  • 5 years experience in Sales & 2+ years of management experience
  • Strong a track record of success
  • Experience using CRM, Pipeline Management, and Analytic tools
  • Motivated and inspired to coach, enable, and mentor selling professionals
  • You are someone who wants to challenge the traditional Sales Model and optimize sales processes.
  • You love working in a fast-paced international environment, take the initiative to get stuff done, try new things and love sharing your findings with your team.
More about our benefits:
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.


More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
Share this job:
Enterprise Advocate Manager
 
manager Jun 07
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Atlassian is revolutionizing the software development industry and helping teams all around the world like Daimler, Pixar and Tesla to advance humanity through the power of software & collaboration. We are continuing to build out our leadership team in the Americas. This leader is responsible for managing a team of Enterprise Advocates who engaged our largest customers in an account based selling role. Our Enterprise Advocates build and implement an effective sales strategy to drive adoption of select products and services to our Enterprise customer base. This team is a champion for our customers, providing market feedback to our product development teams and helping us optimize our customer experience. You will report to the US Head of Sales.

More about you:
Atlassian is passionate in welcoming new team members who are self-motivated, proactive, organized, and value centric. Additional attributes of our Direct Sales organization include: customer-focused, creative, thoughtful communicator, and analytical friendly. Our leaders enjoy working in a fast-paced environment, love to share experiences and findings in collaborative settings, with Atlassian being a place you can join to 'do the best work of your life'. The Enterprise Advocacy team was established in the summer of 2014, with a global presence. We share a commitment to achieving our goals, and an ambition to make our team successful. However, above all we believe in the Atlassian values and want to use them as our compass in building out a revolutionary sales model. We are looking forward to having you join the team!
Are you customer-obsessed, creative, and an effective communicator? Are you analytical by nature? Are you a team advocate who can demonstrate strong leadership skills in an organization that prides itself on its open, honest, and supportive culture.

Qualifications:

  • 5 years experience in Sales & 2+ years of management experience
  • Strong a track record of success
  • Experience using CRM, Pipeline Management, and Analytic tools
  • Motivated and inspired to coach, enable, and mentor selling professionals
  • You are someone who wants to challenge the traditional Sales Model and optimize sales processes.
  • You love working in a fast-paced international environment, take the initiative to get stuff done, try new things and love sharing your findings with your team.
More about our benefits:
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.


More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
Share this job:
Group Manager, Customer Support
 
manager css cloud Jun 07
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.
 
We are looking for a passionate and inspiring leader to run and grow our Cloud Customer Support operations. Collaborating with Regional Managers from other geographies and heads of departments, this position will define strategic direction and operational strategies for Confluence and Access products for Cloud support teams based in North America. They will identify areas for continuous improvement, contribute to policies and frameworks, and most importantly, develop the talent.
 
To service our customers effectively, you need to be able to build an environment that attracts top talent and nurtures them through training programs, accountability for stretch goals, regular performance management, and calibration exercises. You will join our Customer Support Services (CSS) department at a really exciting time! Atlassian is growing rapidly year over year and we want to scale intelligently while helping our customers unlock value from our products faster. This is an opportunity to play a major role in achieving that goal.

Your success will be based on your ability to:

  • Lead your team through hyper growth transformation by scaling intelligently and improving customer experience
  • Grow the leadership capability in the org - senior managers, front line managers, and their teams.
  • Attract and nurture top talent, continuously improve employee engagement and satisfaction
  • Monitor and optimize critical business processes and operational metrics
  • Foster an environment of legendary customer support - positively influencing Atlassian products' NPS & CSAT scores
  • Anticipate the evolution of Cloud customers and their needs in partnership with Product leadership
  • Drive cross-functional and cross-geo initiatives to execute against broader company strategy

Your key responsibilities will be to:

  • Define and implement support strategy to improve customer experience, scale the team, develop talent, balance cost and coverage
  • Present strategy, key insights, financial/non-financial achievements, monthly/quarterly progress updates to leadership in a compelling manner
  • Coach and develop strong leadership capabilities and continuous improvement mindset to your directs and their teams
  • Inspire and motivate support leadership and support engineers to be the best they can be
  • Develop an environment and culture of legendary support throughout the Cloud support team
  • Analyze operational metrics to determine strategic wins and drive improvements that will increase value for Cloud customers
  • Collaborate with key partners (Cloud product leadership, Support & Success leadership, etc) to drive visibility of cloud support customer needs and ensure multi-functional and cross-geo collaboration

You would be a flawless fit if you have:

  • Demonstrated experience in designing and implementing talent-nurturing programs that grow strong leaders and strong Support Engineers
  • Experience with presenting to support platform heads and senior leadership with clear and concise successes and challenges and the impact on the overall health of the business
  • Leadership experience managing large teams to meet and exceed operational performance goals
  • Exceptional behavioral assessment capability and the ability to teach this to others
  • Experience in building a customer-centric culture that champions the customer's needs
  • Experience with interpreting data analytics to derive insight and drive customer value
  • Demonstrated experience and success in multi-functional influence and inspiring change
  • Strong communication and organizational skills to support the company’s stellar team initiatives
  • 15+ years of experience in fast-growing global support operations serving a complex customer base
More about our team

Our team is filled with top-notch technical individuals who are excited to be building a new service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our work, product as well as our customer's overall success. We all enjoy the interactions with the customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, pushing harder for the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products.
 
We believe we can add significant value to the business by listening to the customer's experience, translating these into actions, and championing their short-term issues and long-term needs throughout the organization. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and is all about providing legendary service to our customers.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Share this job:
Risk, Internal Control and Compliance Manager
Acast  
manager finance Jun 07
Acast is the power source of podcasting, offering everything creators and advertisers need to find and reach millions of engaged listeners around the world. We’re supercharging a thriving, profitable, fair and sustainable open ecosystem for the world’s podcasts — from those of household name media brands to shows from celebrities and influencers, or simply anyone who wants to create. We connect podcasters, listeners and advertisers through the most innovative, world-class products, tools and services, and the world’s biggest podcast marketplace. Co-founded by Johan Billgren in 2014, Acast now hosts nearly 30,000 podcasts — reaching more than 300 million immersed listeners every month and working with thousands of brands. We’re For The Stories.

For brilliant podcasters.
For smart advertisers.
For The Stories.

The company has sales teams on the ground in 10 countries around the world: The UK, US, Canada, Mexico, Australia, Sweden, Norway, France, Germany and Ireland. Our offices are located in Stockholm, London, New York, Los Angeles, Sydney, Paris, Berlin, Dublin and Oslo.

About the role

We are now looking for a valued member of the team as Risk, Internal Control and Compliance Manager to join the Finance team in Stockholm. We're a tight team who thrive together, we laugh a lot and are open and supportive and we love having our shop in good order.

The Finance team in Stockholm, includes Accounting, Business Controlling, Risk and Internal Control and Investor Relations, is currently a team of eleven persons and growing. The team has global responsibilities and works with all 12 Acast markets across Europe, the Americas and APAC. A key focus area considering the growth and development of the company, is risk management, internal controls and compliance with regulation, policies and practices.

The role will focus on continuous improvement of the company’s risk management framework and development and implementation of policies, processes and internal controls working with a broad range of internal and external stakeholders. The role reports to the CFO but will also be working closely with the General Counsel to ensure close collaboration on compliance related matters.

Specific areas of responsibility include:

-Developing and implementing the company’s risk management framework and policies
-Advice to the company’s management in risk and compliance matters
-Following up on general risk, compliance or audit issues that require further action
-Training staff in risk and policy matters
-Overseeing the company’s policy management and annual review cycle
-Attending the Audit Committee, coordinating and preparing materialsConducting internal reviews and self-assessments
-Coordinating the work to iterate and improve financial processes and financial controls

The role will encompass matters high and low and it will be expected that the successful candidate will be able to navigate strategic matters as well as detailed work.

The first introduction will be held in the office, which is a beautiful space in the center of Stockholm, but it is expected that you will work from home, until we fully open the office for work again.


Who you are

  • Relevant experience from similar work in risk management, internal control and/or compliance either in-house or in an advisory capacity
  • A relevant academic degree in for example in Economics or Finance
  • A thorough understanding of Corporate Governance requirements 
  • An understanding of the operating processes and controls applicable to a finance function meeting listed company requirements
  • An understanding of regulatory and compliance considerations applicable to an international, listed tech company
  • Curiosity and interest in gaining a detailed understanding of the business
  • A problem solver with strong communication and influencing skills
  • Fluent in English

Acast is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, gender, sexual orientation, religion, ethnicity, national origin or any of the other wonderful characteristics that make us different.

Culture is our number one priority as a business. We believe people come first, and we work every day to enable autonomy, continuous improvement and bring out the best in people. We’re global and have remote teams, so it’s even more important that we strive for an open, inclusive and caring environment where everyone feels visible and welcome. We consider ourselves a modern organization driven by strong values to create the best, most fulfilling and nurturing culture.

We very much look forward to finding the next great person to join our cause!
Share this job:
Senior Program Manager, Cloud Scale & Performance
 
cloud senior manager saas Jun 07
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Atlassian is seeking a Senior Program Manager in its Cloud Scale & Performance team to be the program lead on our PaSCoE (Performance and Scale Center of Excellence) program.

R&D Program Managers at Atlassian build trusted networks, seek clarity and serve as the grease and the glue to ensure teams deliver complex cross-functional programs as seamlessly as single team projects.

The PaSCoE program exists to ensure that all Atlassian products and platforms are performant and scaling at a rate greater than our customers and Atlassian’s growth ambitions. Because performance and scale are cross cutting concerns that span across every organisation and team across all of Atlassian’s products and platforms this mission is huge, highly impactful, and company wide. This role is instrumental in building a company-wide program that ensures; 1. we provide fast cloud products and 2. stay ahead of the performance needs of our largest and ever growing customers. You’ll increase chances of PaSCoE success by removing friction, increasing teamwork, and improving visibility across the group and Atlassian organisation.

More about the role:
Teams building Atlassian's major cloud products and platforms all rely on a robust, reliable platform to shepherd their code from development to production while maintaining the high standards for our code quality and deployment practices.

You will understand the 'why' behind strategic plans and drive teams to execute on them. You will guide reporting mechanisms, craft communications for various audiences (including executives), set processes for cross team projects, and/or jump into a team to help connect and unblock teams.

To be successful in this role, you will build strong partnerships with the Engineering, Product, and Design leaders. You will engage with many cross-functional teams (with many varying perspectives!) and keep them aligned to satisfy the strategic plan. You will need to deeply understand Atlassian's priorities, and relate them to company level business goals. You're the center of team spirit, and you craft and implement pathways to up-level the teams working toward a common strategy.

We are looking for a dynamic individual who thrives in making order out of ambiguity. Alongside leaders and colleagues, you will develop and apply practices, plays, agile frameworks, enabling autonomous, empowered, and motivated teams.

More about you:

  • A passion for running complex cross-functional programs in a fast-paced environment with many moving parts
  • Demonstrated excellence in working with leadership teams and have the ability to guide and challenge leadership teams as a true partner.
  • You are a progressive problem solver when it comes to Program Management and program effectiveness. You can think creatively and present strategic vision for operating excellence.
  • You’re a coach, a facilitator, and a multiplier, passionate about software product teams, with a focus on teamwork and how we can work better together.
  • Previous experience with highly technical teams and skilled in anticipating risks and dependencies on technical programs.
  • A track record of translating technical requirements with engineers to break down, scope out, and prioritise tasks.

On your first day, we'll expect you to have:

  • Relevant professional experience and demonstrated success as a Senior Program Manager within globally distributed teams.
  • An ability to mediate and make pragmatic compromises, and help set priorities appropriately across the business.
  • A track record of setting appropriate expectations, crisp execution, and on-time delivery.
  • An ability to balance priorities among the long-term vision and short-term execution strategy.
  • Experience in diagnosing problems for teams, moving them to good, and going above and beyond to ensure they are great.
  • Familiarity with Agile methodologies and are able to draw upon best practices, patterns and agile frameworks to build pathways for autonomous, empowered, and lasting teams for a Future Atlassian.
  • Strong understanding of the software development lifecycle and ensure teams are driving toward delivery of high quality, operationally sound products and services.
  • Comfort with change and ambiguity, and creative thinking to adapt.
  • Attention to detail: successful history of closing loops and delighting customers.
  • Excellent verbal and written communication skills adjusted for different audiences.

It's great, but not required if you have:

  • Experience driving change management across a large, globally distributed, organisation.
  • Experience working on programs with performance and scale challenges in a large scale SaaS environment.
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to atlassian-accommodations@atlassian.com and someone will follow up shortly.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Share this job:
Performance and Engagement Manager
manager crypto Jun 04
About Kraken

Kraken is changing the world. Join the revolution!

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we are growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.

In our first decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2017 to over 1800 today and we have no intention of slowing down.

About the Role:

Our People team is called the Krakenite Experience (KX) team, and we aim to become a world leader in People Experience. Working with the world's top talent, our diverse and forward‐thinking team is spread across 60+ countries. We’re planning our (future) IPO, and we are seeking an innovative Performance & Engagement Manager to drive the innovation of world class talent development and performance management processes.

The Performance & Engagement Manager will be responsible for designing, developing, and delivering integrated talent and performance management programs and strategies that drive employee and organizational performance. With top level support, the  Performance & Engagement Manager will develop our global talent management philosophy as it relates to performance and engagement, career development, and succession planning.

Responsibilities

  • Build world class performance management and engagement strategies that motivate and inspire all Krakenites 
  • Lead the execution of core processes across the talent development and performance management portfolio including performance evaluation and cross functional calibration, employee engagement, and communications
  • Effectively communicate the goals and best practices of talent and performance management processes and programs via written documentation and internal communication tools
  • Strategically analyze the needs and motivations of all Krakenites and execute on strategies to keep them engaged, productive, and mission focused 
  • Expertly evolve internal talent and performance processes for scale, sustainability 
  • Partnering with our Data Analytics team, build out robust methods for tracking, reporting, and analyzing performance and engagement metrics
  • Proactively partnering with our KX Leadership and Department Heads, you will develop creative ways to improve our Krakenite engagement and productivity
  • Never settle for second best by continually seeking out optimization opportunities in and outside of Workday’s performance management software, systems, and processes
  • Assist with leadership and career development planning initiatives 
  • Stay up to date on cutting edge trends or innovations in performance and engagement techniques and practices 

Requirements

  • 5 years in Human Resources with at least 2 years in people management successfully developing and maintaining performance and engagement strategies
  • Expert level knowledge of Workday’s performance management and engagement tools 
  • Proven experience developing and driving change management in a complex environments
  • Experience working in a remote, globally distributed team in a fast-paced high-growth environment strongly preferred
  • Experience at a technology company or highly successful start-up strongly preferred
  • Strong operational experience in reporting and data analysis to drive strategies that ensure the workforce remains happy, engaged, and productive
  • Top notch communication skills with an ability to provide clear messaging to a variety of audiences
  • Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities 
  • Passionate about creating a world class people experience with an insatiable curiosity constantly striving to uncover the best ways to motivate and evaluate talent
  • Appreciates privacy, security, “crypto values”, sound money, and can get along well with other Krakenites 
  • Passion for cryptocurrency adoption and personal experience with crypto strongly preferred
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.  

Learn more about us

Share this job:
Sr. Customer Success Manager
 
manager cs cloud Jun 02
The Customer Success team is responsible for driving adoption and long-term value realization for our customers by helping maximize desired outcomes. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales, etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as a Couchbase customer.

As a Couchbase CSM you will:
Be a Trusted Advisor by building active and meaningful relationships with our customers and internal partners
Identify and mitigate risk of churn. Drive adoption of paid Couchbase features across your assigned customer portfolio and find opportunities for new use cases. Build strategic account plans by identifying customer needs, challenges, key milestones and timelines to maximize customer outcomes and experience. Ensure high customer satisfaction and reference ability.

  • Proven experience working in a Customer Success, Account Management, Consulting or similar customer-focused role
  • Experience with large-scale, technologically sophisticated customers in a fast paced environmentPrior exposure to database, cloud and infrastructure technology is a plus
  • Strong customer orientation and sense of empathy. A passion for maximizing customer outcomes and satisfaction
  • Strong follow through, organizational and time management skills - you understand what it means to be responsible for a customer portfolio and how to prioritizeA passion for collaboration. You’ll be working cross functionally on a regular basis and will help to build the CS brand.
  • A technical aptitude. Our customers and products are inherently technical. You are able to understand technical concepts at a high level and connect the dots to customer needs to have meaningful business conversations.
  • Mindset with the ability to identify correlations and draw insights Self driven with can-do, positive attitude
  • Excellent verbal and written communication skills including ability to present to both internal and external audiences
Share this job:
Total Rewards Manager
 
manager finance Jun 02
Minted is seeking a Total Rewards Manager to join our People team. You will play an essential role in evaluating our current total rewards design and researching best practices and enhancing our plans and programs at Minted. Through this work, the Total Rewards Manager will help us take Minted’s rewards strategy - as well as their career -  to the next level.  

Ideal candidates for this role are excited by diving into internal and external rewards data and driven to build and implement or improve employee rewards programs.

You will:

  • Lead the rewards program strategy, design, and execution to help us attract and retain talent
  • Manage compensation surveys and review and analyze data and recommend updates to salary structure and incentive program
  • Lead the compensation increase cycles and propose salary increase budgets
  • Oversee projects focussing on market benchmarking, internal parity, job architecture, career path development, and incentive programs
  • Partner with HRBPs to review new job descriptions and identify job match, internal level, and compensation range
  • Establish metrics to measure reward program performance
  • Own compensation and benefits analysis and generate reports to ensure that we are competitive in the market
  • Partner with leaders to explain rewards programs and advise on decisions 
  • Develop ways to bring awareness and understanding of our benefits and compensation programs
  • Partner with People Analytics and Finance on annual budget planning for compensation and benefits
  • Partner on other projects as needed

You are:

  • Results oriented.  You are most comfortable in work environments that are solutions based and are highly motivated by goal accomplishment
  • Data driven.  You understand the importance of data and can extract, analyze, and visualize data for easy consumption
  • A strategic thinker. You think of the bigger picture and understand the details that go into getting there. You enjoy partnering with others to get better results by taking them along the journey with you
  • A builder.  You thrive in an environment where you can be creative and construct rewards design, processes, and tools 

You have:

  • Bachelor’s degree in Business Administration, Economics, Finance, or similar field
  • Minimum 5 years of professional experience in compensation and benefits
  • Experience managing compensation programs and incentive plans
  • Experience with stock options preferred
  • Experience working in fast-paced, high-growth, dynamic companies
  • Advanced skills with Excel/Google SheetsExperience with compensation data providers (Radford, etc.)
  • Knowledge in HR systems, tools, and applications.
About Minted:

Minted is a design platform bringing the best in independent design to consumers everywhere. The company's art, stationery, and textiles products have reached over 75 million homes worldwide.

Minted uses technology to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships. 

Minted is headquartered in San Francisco, CA and currently employs 350+ full-time employees plus additional temporary workers during the holiday season. The company has raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program. Minted's Job Applicant Privacy Policy.
Share this job:
Senior Product Manager, Cryptowatch Community
senior manager product manager testing crypto Jun 01
About Kraken

Kraken is changing the world. Join the revolution!

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we are growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.

In our first decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2017 to over 1800 today and we have no intention of slowing down.

About the Role

This is a fully remote role, we will consider applicants based in North America, South America and Europe

Kraken is expanding its product team! This is an incredible opportunity to join a market leader in the hottest global industry. With growth rates and innovation opportunities not seen since the early internet days, Kraken is positioned to win. This role will be responsible for a critical aspect of the business and will play a significant role expanding Kraken’s business, while working alongside the brightest minds in the crypto industry. This position will be a cornerstone of the product team working with internal and external engineers and technologists, designers, business leadership, partners and customers.  We are building a product team of highly motivated self-starters who possess sound business acumen, make data-driven decisions, and clearly communicate their vision and plans to others. We are seeking people who are professional but know how to have fun too!

The person in this role will help us build a community of active traders on Cryptowatch, Kraken's professional charting and trading platform. Cryptowatch has grown organically from a tiny weekend project to a popular real-time cryptocurrency charting and trading platform which people rely on all over the world.

Responsibilities include product expertise, the creation of product requirements, project schedules and supporting materials in partnership with design, content, technology and service teams. The product manager provides day-to-day cross-functional leadership to ensure the timely delivery of projects which meet established feature, usability, content and quality requirements.

The successful candidate should thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. The position requires interaction with a wide variety of internal stakeholders at various levels of the organization. Candidates must possess the ability and willingness to balance consumer needs with business priorities and articulate the rationale behind decisions. They must also have exceptional project management skills.

Responsibilities

  • Contribute to the development of the overall product strategy, product roadmap, and business plan
  • Perform research to gain market insights across the industry
  • Work closely with customers and key stakeholders to define and develop detailed product and business requirements
  • Perform User Acceptance Testing and ensure requirements were understood and implemented as requested
  • Evaluate new product opportunities and bring forward proposals for products to engage traders, investors and institutions
  • Influence product and technology strategy and direction (roadmap), and product and user experience decision-making
  • Manage engagement with customers, internal and external parties
  • Evangelize the power of analytics and experimentation in building a data-driven organization
  • Actively prioritize product backlog , pre planning, prioritization and user story mapping sessions
  • Develop product documentation including specifications, wireframes, site-maps, and process flows. 
  • Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources 
  • Ensure proper integration and scalability of shared systems, products and tools

Requirements

  • Intimate knowledge of online creator economies and social networks
  • Experience in trading on cryptocurrency exchanges
  • 5+ years of product management experience 
  • Expertise in data gathering and quantitative analysis
  • Solution oriented, highly-motivated and proactive self-starter 
  • Strong grasp of information architecture and user experience best practices 
  • Macro-to-micro versatility: strategic mindset coupled with a keen attention to detail 
  • Well-rounded interpersonal skills, and experience interacting with diverse personalities 
  • Outstanding organizational and communication skills and the ability to balance multiple priorities 
  • Deep understanding of project management principles and best practices 
  • Exceptional communication and presentation skills 
  • Prior crypto, trading, gaming or banking experience is required
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.  

Learn more about us

Share this job:
Senior Product Marketing Manager, Developer Experience
Auth0  
senior manager marketing manager saas cloud Jun 01
Awesome tech is made by awesome people. And we’re always looking for new team members who bring the energy, passion, commitment, and collaboration that has made Auth0 the great company it is today.

So what do we exactly build? Auth0 is an authentication and authorization platform designed by developers, for developers. Basically, we make companies’  login boxes safe, secure, and seamless for anyone logging in. Our mission is to secure the world’s identities so innovators can innovate. But it’s a big mission that requires a lot of teamwork. 

Words, code, or people, whatever your skill, there’s a place for you here.

We are looking for a Senior Product Marketing Manager who will own, lead, and drive the messaging, positioning, competitive analysis and GTM (Go-To-Market) strategy for Auth0’s Developer Experience solution and products.

The successful candidate will have direct Solutions Marketing, product marketing management (PMM) experience and/or Technical Product Marketing (TPM) in the Identity and Access Management (IAM) industry with a focus on developer marketing/developer relations. As a key member of the platform product marketing team,  , you will work closely with Developer Marketing, Sales, Marketing, and Product Management teams to drive the GTM motion for customer acquisition/expansion, drive field enablement programs, and drive pipeline growth. If you enjoy wearing the “strategic hat” but also have a “get s*** done” attitude, then this role is for you!

This role can be based from a home office anywhere in the US or Canada and will report to the Director of Product Marketing, Platform.

What You Will Do:

  • Messaging, Positioning: Develop differentiated messaging, positioning, and value propositions for consumer-facing identity products/solutions, particularly focused on the developer community.
  • Go-to-Market: Build the product GTM strategy, lead product launches, set competitive positioning, manage “day-to-day” marketing support for the ecosystem, platform, and extensibility product lines and; in a nutshell, “own” and “champion” the Developer Experience solution, partnered with the Product Management team.
  • Sales Enablement: Communicate the value proposition of your products including how they compare to competitive offerings, to the sales and field teams and develop the sales tools that support the selling process, including sales training and product demos.
  • Analyst relations: Collaborate and support activities related to analyst relations that would include positioning Auth0 in various strategic surveys, interviews, and trade shows.
  • Persona research: Understand the buyer and the end-user for the developer experience. Build buyer personas and needs; be the expert on your buyers, how they buy and their buying criteria; be the expert on your end-users and how they use your product; act as “the voice of the customer” across all functions (i.e., product management, sales, marketing).
  • Thought Leadership: Create thought leadership content pieces by researching relevant topics for particular personas, topics from the identity world, and geopolitical/technology topics related to the same, where relevant.
  • Insights & Research: Strive to continuously deliver industry, market and product insights and vision to support product roadmap/positioning, campaign development and other relevant areas, and company growth.

What You Will Bring:

  • 7+ years of Solutions Marketing or Product Marketing Marketing experience in SaaS or Enterprise Software.
  • 2+ years of experience in Identity and Access Management industry preferred.
  • Experience marketing to and working with developers.
  • Strong messaging and positioning skills with experience creating content to support all stages of the sales funnel.
  • Proven ability to partner closely with Product Management.
  • Strong leadership skills, with the ability to influence stakeholders.
  • Proven ability to drive programs from initiation to success.
  • Able to collaborate effectively with a remote team.
  • Experience conducting customer interviews and being the “voice of the customer.” 
  • Excellent presentation skills and experience training sales teams as part of bringing products to the market.
  • Strong focus on metrics and measuring success.
  • Experience with cloud marketplaces, developer communities, and the development technology ecosystem.
  • Education background in Computer Science, Engineering or a related technical field is preferred.

Preferred Locations:

  • #US; #CA; #UK
Auth0 makes the internet safer by safeguarding billions of login transactions each month.

Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. We practice N+1>N which applies to everything from our people to how we iterate our tech; we believe in one team, one score; and we give a shit about everything we do.

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet all the job criteria. We aren’t looking for someone who ticks every single box on a page; we’re looking for lifelong learners and people who can make us better with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself.

Auth0, recently acquired by Okta, is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.
Share this job:
Senior Software Development Manager - Go Lang
senior manager Jun 01

Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.

About the Position

As a member of the Contrast Security team, you will join a group responsible for industry leading Application Security products. Our team includes engineers, designers, and product managers, all focused on making the Internet safer for everyone.  We believe in agile practices to build our software, as well as continuously delivering features and improvements to our users. You are a person who is always pushing your teammates to do their best work and intolerant of anything else. Our team believes that a successful product is built by working with designers, product managers, and operators to understand the full cycle of software development.

The role of the Senior Development Manager involves a balance of day-to-day personnel management and managing development projects in a cross-functional manner. Development managers are not just managers, as they are expected to commit code, but at a different pace than contributing engineers. 

Our language teams are responsible for the actual agents that use forms of instrumentation to run within a web application and perform security analysis. As Senior Development Manager of the Go team, your primary responsibility is to deliver results with quality and performance to the customer or market. To do this, you need to make sure the development team is able to work as efficiently as possible, that they have clear short-term and long-term goals, and that nothing prevents them from doing their work. From the initial project scope to deploying the product out to customer sites, you’ll work closely with product management, design, and other engineering professionals to ensure that we provide alignment, predictability, and value. You can, and should, delegate as much as you can but be ready to check that things are being done as you want and be ready to jump in if it is not.

This is a US-based position that work remotely from any time zone on a permanent basis. Traveling to an offsite event may take place once per year, traveling to our Engineering hub in Baltimore, MD may happen on a quarterly basis.

Position Responsibilities

  • Own your product and software code base, including the feature road map, customer issues/defects, and the technology roadmap
  • Lead up cross-functional development project initiatives owning project management, issue tracking, scoping and planning
  • Drive the daily standup meeting with the team to ensure efforts are on-track and that issues are resolved
  • Supporting all hiring and recruiting initiatives for your team
  • Work on technical designs and architectural initiatives on a project-by-project basis
  • Manage individuals supporting their personal/career growth and development
  • Develop team and individual goals/objectives that align to the department and company goals
  • Perform consistent and regular individual one-on-one meetings with team members
  • Be a team player. You love to work with others to find the right solutions.

About You

  • You love to manage others and make them better developers
  • You love to code and deploy at scale
  • You work with others to seek alignment and a forward path
  • You approach problems from a product perspective, thinking through how the user will interact with what you are building
  • You have strong communication skills. You ask questions, let others know when you need help, and tell others what you need.
  • You're a problem solver. You believe the best work is the result of finding the simplest solution to complex challenges.
  • You see the big picture. You understand how the code you write interacts with systems and services, both internally and externally.

What We Offer

  • Competitive compensation
  • 401kplan
  • Medical, dental, and vision benefits
  • Flexible paid time off






#LI-RH1
#LI-Remote

We are changing the world of software security. Do it with us.  
We believe in what we do and are passionate about helping our customers secure their business.
If you’re looking for a challenge and want to enjoy where you work, you’ll love Contrast Security.

Contrast Security is committed to a diverse and inclusive workplace. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles, and locations.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.) and hereby give your consent for Contrast Security, Inc. and/or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR as a California resident, you are entitled to certain rights under CCPA: The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

* We could support remote work in most states except CO.
Share this job: