Remote ops Jobs

Last Week

Designer - Opsgenie
 
ops Oct 21
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.

Do you live and breathe user experience, love solving problems, and thrive on variety? If so, we have a great opportunity for you! We are looking for a Designer in Bangalore to work on Opsgenie - a fun, hardworking, and highly-experienced team who all enjoy playing and working together as a team to define the future of IT.
OpsGenie is a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. OpsGenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. 
Your work will directly impact tens of thousands of customers, and millions of users!
We're searching for an experienced Product Designer/UX Designer to help execute on the vision and design direction. As a part of the overall IT solution, you will work in conjunction with other designers across IT Services practices, including Service Request management and Change management.
 
As one of our Designers on Opsgenie, you will:
Work in an experienced, tight-knit team alongside a product manager and engineers to optimise the experience for how IT operations teams prepare for and respond to incidents.
Work directly with your cross-functional team to have creative autonomy & impact across the product.
Have the opportunity to work across the entire end-to-end design process, from very early stage research and ideation, to iteration and implementation, harnessing your abilities to craft key experiences using the Atlassian design system.
 
On your first day, we would love for you to have:
4+ years of professional UX/product design experience, ideally designing complex or enterprise-level software
Excitement for and experience in improving every aspect of the user-centered design process to seek sophisticated problems
Ability to apply your design skills in product, interaction, and visual design to help create and build new features
Ability to collaborate with, influence, and impact different cross-functional partners and teams across the organization
Experience with conducting and applying customer research, including design thinking, prototyping, and conceptual modeling
Ability to define projects and measures of success, test your assumptions and outcomes, and continuously incorporate feedback

Read more about Design at Atlassian here
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
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Developer - Customer Support Technology
 
ops Oct 19
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.


Job description

The Customer Support Technology organization is a passionate team of engineers working diligently to unleash the potential of other Atlassians. We work closely with Atlassian's customer care teams to solve a variety of customer-centric problems and challenges. As a team, we build intelligent self-service support systems, analytics, and smart tools which help Atlassian effectively engage with customers.

As a developer, you will work with our multi-functional team across our entire technology stack including relational/NoSQL databases, services, user interfaces, and related build systems.

On your first day, we'll expect you to have:

  • Strong programming fundamentals
  • Ability to rapidly self-train on new technologies
  • Knowledge of web-based applications and architecture
  • Experience performing platform integrations using existing REST APIs
  • Passion for solving complex problems
  • A love for working collaboratively on a team with varied strengths spread across different timezones
  • You have a solid working experience in Java
  • React / Redux proficiency
  • You have at least 3 years of work experience in developing and designing software

It's great but not required if you know:

  • NodeJS
  • Spring Boot
  • AWS Ecosystem
  • operations and incident management - you know how to handle daily software ops work and you are not afraid of handling incidents from time to time
More about our team

We are a growing team of developers, product managers, and designers of all levels of experience. We are, above all else, driven innovators. As standard for Atlassian, we offer 20% innovation time to tackle problems that matter the most to you. We count the reigning ping-pong champion among our numbers.
Customer Support Technology is directly involved in multiple initiatives to change the way Atlassian does business. We have the exciting opportunity to be part of transforming the company and invite you to join us on our journey.

More about your role

You will be part of the internal IT team, working directly with the business stakeholders on designing and implementing microservices that drive customer success and satisfaction. You will be there from the early requirements discussions until the deployment and maintenance of the code you and the team wrote. We all own the source code and responsibility to improve it.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
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This Month

Deal Desk Analyst - Austin, TX
 
ops finance Oct 12
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.

At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy Customers convert to paying Customers, creating a prolific "Flywheel" that has delivered 120,000+ customers to date. We believe that there is an opportunity to more pro-actively engage with our customers through "Smart Touch" - specific, value-added outbound engagements that will lead to higher conversions and incremental bookings throughout the Customer lifecycle.

The Deal Desk Analyst will play an important role in supporting the “high touch” sales motions that complement the flywheel. This position will support the deal process for our complex transactions (Enterprise License Agreements (ELAs), MSAs, and M&A deals) from contracting to booking. In this role, you will strategically partner with our Field Operation teams, Legal, Finance, Partners and Customers to structure proposals, quotes, and contracts in support of our high touch sales motion.

Some of your responsibilities:

  • Own the end to end Quote-to-Cash process from quoting to contracting, provisioning and invoicing for all Atlassian products including M&A products.
  • Partner with cross-functional teams including Revenue Accounting and Legal to review or address revenue recognition concerns for non-standard negotiated deals.
  • Perform month-end and quarter-end Deal Desk closing activities across all Atlassian entities to ensure completeness and accuracy of contract packages.
  • Work closely with Accounts Receivable and Billing team to ensure timely handover of invoice creations and review of credit worthiness.
  • Responsible for creating sales orders in ERP/Billing system and be comfortable with the Order Management aspect of the role.
  • Develop a strong understanding of all Atlassian entities business model and product offerings.
  • Serve as the point of contact and subject matter expert on Atlassian business, operation, and revenue policies for ad hoc troubleshooting of deal issues.
  • Generate and manage approval workflows for contracts as requested by the Field Sales team.
  • Identify and support process improvement efforts to streamline current procedures.

Skills & Requirements:

  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline
  • Minimum 3+ years of experience in Sales Ops, Deal Desk, Order Management and/or Finance Ops
  • Experience with Direct and Channel sales ecosystems
  • Strong sense of urgency and ability to multi-task to tackle large volume of deal requests.
  • Understanding of software revenue recognition standards
  • Salesforce and NetSuite experience
  • Docusign experience
  • Panda Docs, SpringCM, or similar Contract Management tools experience a plus
  • Highly proficient in Excel
  • Good communication skills
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
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Sales Operations Support Manager
manager data science machine learning backend ops Oct 09
Are you looking to apply your user-centric thinking to support audacious goals at a rapidly growing, mission-oriented company? Are you excited and challenged by the opportunity to optimize processes while having a real impact on people’s lives? If your answer to these questions is yes, we have an amazing position for you.

The Company
Springboard is a fast-growing startup, built by a team that is passionate about fixing education and bridging the world’s skills gap. We’ve helped thousands of students learn cutting-edge technical skills like data science, machine learning, coding and UX design, using a unique approach that involves 1-on-1 mentorship from top industry experts. Our approach results in graduates getting jobs in their new chosen field making significantly more money! 

The Opportunity
Success in our career track programs means we need to scale our Sales org with an experienced Sales Operations Support Manager who would like to join a fun and fast paced company, and help drive the team’s dual mission to enable growth while ensuring good student outcomes.  We’re looking for a tenacious, systems-oriented professional with excellent communication skills, a champion of our students who also understands sales methodologies and what drives sales processes, and who has strong competencies in problem-solving and people management.

As a function head, you will develop and manage at least 5 Sales Ops Associates who compose a critically important and high performing team in a rapidly growing business. You’ll work closely with the Head of Sales Operations + Admissions to strategize and deliver on team goals, and have an opportunity to help shape the development of policy and operations. We have a strong, vibrant team culture and you’ll need to be a good steward in building and maintaining this culture as we grow—our team puts students first, celebrates human-ness, relationships, and fun, and prioritizes investments in professional development and growth. 

Responsibilities:

  • Core Responsibility: Accountable for Sales Ops Support team providing uninterrupted backend support to students moving through the funnel, at defined sales velocity and KPI targets, while executing on strategy to grow and build on the success of our existing operations 
  • Develop and manage a crucial Sales Ops Support team by: setting goals and objectives and making critical adjustments when needed; training on new tools or processes; providing tactical continuity and clarity on initiatives that overlap with your function; providing oversight and direction on high level Ops fires, fostering communication and problem solving, and building/monitoring the scheduling model 
  • Identify, assess, prioritize and plan/execute strategic improvements to processes and systems to scale a world-class Sales Ops Support function and make the sales machine go faster 
  • Regular calibration of subjective Ops evaluations and admissions' rubrics
  • Gather and synthesize Sales Ops Support insights and disseminate to key stakeholders, such as Sales leadership, Marketing, Course Development, Career Services, GM’s, etc.

You:

  • You have a minimum 1 year of experience at a management level, ideally in sales operations, sales, customer success/service, or a related field, working in a highly cross-functional or user-facing role
  • Have excellent communication (verbal & written) and people skills, especially with remote team members
  • Have experience working in CRM’s (Hubspot preferred)
  • You are quick to grasp new processes and understand their implications for different users.
  • You put our students first; you are the biggest advocate for our students in any meeting
  • You are a strategic, analytical thinker who is comfortable using data to measure results and inform decisions.
  • Results driven (e.g., excited to drive enrollments, excited about mission)
  • Have the potential to “scale” with the company and take the lead as we grow

Bonus points if you have:

  • Experience within a startup company.
  • EdTech experience.
  • A background in sales or admissions 
  • You have managed a team of 5+ people
The Springboard team of 180 works out of offices in the heart of San Francisco and Bengaluru. We’re backed by top investors, including Costanoa Ventures, Reach Capital, Learn Capital, Pearson Ventures, and the founders of LinkedIn and Princeton Review.

Working with us, you’ll enjoy competitive compensation, health insurance coverage (for employees based in California, our base plans are fully covered by Springboard; for employees based outside of California, we offer low-premium coverage), a 401k plan, a generous learning budget, team lunches and snacks, and an opportunity to impact thousands of lives alongside a fun, dedicated and mission-driven team. To learn more about our team and culture, follow us on Instagram @springboardlife!

We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds, and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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People Experience Operations Manager
manager ops crypto finance Oct 08
About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

About the role:

Kraken is changing the world. Like to join us?

In less than a decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2018 to almost 1200 today and we have no intention of slowing down. 

Last year we raised capital at a $4 billion valuation and have been profitable since 2016. Not only that, Kraken has just become the first crypto company to be granted a banking license in the US. 

Our People team is called the Krakenite Experience (KX) team, and we aim to become a world leader in People Experience. We are now hiring a KX Operations Manager to join our diverse and forward‐thinking global company.  The KX Operations Manager will add value to Kraken by ensuring that the Krakenite Experience is world class from their first days as a Krakenite all the way through their entire Kraken lifecycle. The KX Operations Manager will have top level support to iterate on or build from scratch awe inspiring, best-in-class people programs and initiatives.

This is a great opportunity for an HR professional who has already thrived in creating the best‐in‐class people experiences in high‐growth organizations and who wants to get involved in an industry that is changing the world!

The KX Operations Manager will oversee, build, and coach a globally distributed team on the following core areas:
Performance Management 
Offboarding & Exit Interviews
Global Mobility Program 
Career Pathing
HR Investigations and Conflict Resolution
HR General Requests (i.e. HR ticketing system)
Krakenite Engagement 
Additional programs/policies/processes relating to the mid and end of the Krakenite life cycle

Responsibilities

  • Lead the adoption, communication, and coaching of managers & teams on the above core areas
  • Supervise, coach, and develop a globally distributed HR operations team 
  • Assist in driving the development and maintenance of HR policy and procedural documents 
  • Drive the Ops team to create in-depth analyses of feedback and outcomes that demonstrate a forward thinking, action oriented, and flexible approach to iterations
  • Provide expert level support to our Visa/Immigration needs and drive the development of a Mobility policy and program
  • Research, implement, and promote new or creative processes and policies regarding the mid and end of the Krakenite lifecycle
  • Conduct and  oversee investigations to ensure the successful resolution of Krakenite Relations issues in a timely, well-documented manner 
  • Maintain the highest level of integrity, professionalism, fairness, and confidentiality regarding HR personnel matters and job performance
  • Foster productive relationships with other departments (especially Legal, Finance, and Business Operations & Strategy) 
  • Provide proactive thought leadership on best practices when it comes to people systems and operations that enhance the overall Krakenite experience 
  • Ensure that in all things the Krakenite Experience is at the forefront

Requirements

  • 5+ years of international HR experience with at least 2 of the 5 years in a leadership role
  • Thorough knowledge of international employment-related laws, regulations, and compliance requirements
  • Experience managing mobility programs and supporting Visa/Immigration requirements and processes 
  • Proven experience in HR policy and procedural documentation development, drafting, and maintenance
  • Understanding of HRIS systems design, HR reporting, workflow, and auditing requirements 
  • Ability to manage multiple critical priorities/projects without losing attention to detail or a positive attitude
  • Completely at ease in an ever changing fast paced ambiguous environment
  • Extremely flexible, open-minded, and creative when it comes to developing and maintaining HR protocols
  • Relentlessly devoted to the ‘people experience’ in all things 
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Tech-savvy with an appreciation for privacy, security, “crypto values”, sound money, and can get along well with other Krakenites 

Nice to have

  • Experience with Workday strongly preferred
  • Has personally used cryptocurrency
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

Learn more about us:
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Sr. Director, Strategy & Monetization
executive saas cloud ops finance Oct 07
Dubbed an "open-source unicorn" by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Coatue Management, Altimeter Capital and Franklin Templeton to join earlier investors Sequoia Capital, Benchmark, and Index Ventures in the recent Series E financing of a combined $250 million at a $4.5B valuation. Our product has been adopted by Fortune 100 customers across all industries, and we’re being led by the best in the space—our founders were the original creators of Apache Kafka®. We’re looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform!

About the Role
As the Sr. Director, Deal Strategy and Monetization, you will create and lead an empowered shared center of excellence, responsible for designing best practice deal structures and then driving enablement and implementation in the field. 

This team will be called upon by field sales teams early in the cycle for strategic deals and also to strategize on the ideal commercial model to ensure we win and maximize bookings and revenue. This team will also serve an important governance function, entrusted with decision rights by Finance and Legal on the most common requested terms where those functions are able to establish pre-approved non-standard alternatives.

In this role you will work closely with PM (pricing) and Finance on overall monetization strategies and bring feedback, patterns, and competitive intel from the field and customers back to the business in order to continually evolve pricing and deal structure strategy.

This position reports our VP, GTM Strategy and Operations.

What you'll do

  • Own the cross-functional process to create a clear and efficient Global Approval Matrix across all pricing structures and terms
  • Focus on early engagement for our most strategic non-standard deals, with the goal of meeting our customer’s needs while managing risk 
  • Act as the Field Ops SME/POC for Pricing strategy
  • Partner with Product Management and Marketing in New Product Introduction (NPI) process and with all pricing decisions, to bring a POV from the Field as well as ensure implementation of pricing strategies
  • Enable Sales Team on the structuring of strategic deal types. Include education and guidance on business practices, review and approval of commercial terms, and front line negotiation of agreements
  • Create and implement a governance model for standard and non-standard pricing and terms for a global sales organization
  • Maintain an evolving subject matter expertise in pricing trends and competitive pressures to recommend competitive deal structures
  • Grow, manage, and develop a strategic, highly-skilled, customer-oriented team 

What we're looking for

  • Experience leading a global deal desk function at a SaaS and/or enterprise software company
  • Proven track record of improving deal velocity alongside better risk management 
  • Expertise in driving organizations toward greater effectiveness and efficiency
  • Passion for using data to drive better decision making Experience launching new SaaS pricing and packaging
  • Experience building and motivating high-performing teams able to thrive in a hyper-growth environment and meet business goals
  • Thorough understanding of all industry-standard and non-standard software selling models including SaaS, perpetual, on-demand, consumption, etc.
  • Deep understanding of revenue recognition requirements
  • Superior contract negotiation skills and ability to develop such skills in others
  • Experience transacting via Global Cloud Provider marketplaces 

Additional highly desirable experience

  • Experience working with companies that have both Public/Hybrid Cloud and on premise deployment options
  • Proven track record automating complex Quote-to-Cash Processes through successful CPQ tool implementations
#LI-SA1

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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HR Business Partner - APAC
Dataiku  
data science ops Oct 07
Dataiku allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration. One of the most unique characteristics of our product, Data Science Studio (DSS), is the breadth of its scope and the fact that it caters both to technical and non-technical users. Through DSS, we aim to empower people through data and democratize data science.

We are looking for an HR Business Parner to oversee HR operations in the APAC region. You will report directly to our Director HRBP based in Paris.  This role focuses on ensuring the smooth execution of all HR processes for our employees, starting right after the onboarding. This role will be based in the company’s office in Singapore and will include travels to other Dataiku locations in the area (mainly Australia for the time being).

The successful candidate will be interested in working in the HR field and has worked as an HR generalist or HR administrator, ideally in a fast-paced and international company. We are looking for a dynamic, detail-oriented partner who can help us champion Dataiku in the APAC region. This candidate will be an integral part of the HR team yet should feel comfortable working autonomously.

Responsibilities

  • HR Operations: 
  • Be the first point of contact for general HR queries from managers and employees in the APAC region
  • Support and manage HR processes (onboarding, off-boarding, employee life-cycle processes etc.): including laptops purchase & set up
  • Preparation of HR documentation (employment letters, immigration, contracts etc.)

  • Payroll & Admin:
  • Run payroll and oversee benefits
  • Audit and improve - if need be - all benefits scheme for the regions (health insurance, pension, etc)
  • Facilitate international mobilities by coordinating relocation locally with our providers according to the company policy(including but not limited to  immigration and tax topics)

  • HR projects:
  • As the local HR representative and as part of the global HR team, you will play an active role in transversal HR projects (career paths, campus management, etc.. )

Qualifications

  • 4+  years of experience in HR ops or admin, ideally in a international company
  • Previous successful experience working with remote management
  • Previous experience working with other countries in Asia (Korea, Japan especially) and with Australia a key asset. 
  • Willingness to dive in and assist with whatever is needed 
  • Detail-oriented with strong analytical, evaluative, and research skills
  • Polished and professional interpersonal communication, writing, and presentation skills.
  • Discretion around highly sensitive information, e.g. salary and benefit information
  • Previous experience in a fast paced environment a plus
To fulfill its mission, Dataiku is growing fast! In 2019, we achieved unicorn status, went from 200 to 400 people and opened new offices across the globe. Spanning from Sydney to Frankfurt, Denver to London, geography doesn’t stop Dataikers from working closely together and sharing experiences. Collaboration is key within our product and culture. We strive to create a sense of belonging and community while fostering diverse thinking by encouraging cross-team, cross-office interactions like our annual company offsite or Paris onboarding. Fly over to Twitter, LinkedIn, and Instagram to read stories about our culture, people, and success. 

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.
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KX Operations Manager
manager ops crypto finance Oct 05
About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

Kraken is changing the world. Like to join us?

In less than a decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2018 to almost 1200 today and we have no intention of slowing down. 

Last year we raised capital at a $4 billion valuation and have been profitable since 2016. Not only that, Kraken has just become the first crypto company to be granted a banking license in the US. 

About the role

Our People team is called the Krakenite Experience (KX) team, and we aim to become a world leader in People Experience. We are now hiring a KX Operations Manager to join our diverse and forward‐thinking global company.  The KX Operations Manager will add value to Kraken by ensuring that the Krakenite Experience is world class from their first days as a Krakenite all the way through their entire Kraken lifecycle. The KX Operations Manager will have top level support to iterate on or build from scratch awe inspiring, best-in-class people programs and initiatives.

This is a great opportunity for an HR professional who has already thrived in creating the best‐in‐class people experiences in high‐growth organizations and who wants to get involved in an industry that is changing the world!

The KX Operations Manager will oversee, build, and coach a globally distributed team on the following core areas:
Performance Management 
Offboarding & Exit Interviews
Global Mobility Program 
Career Pathing
HR Investigations and Conflict Resolution
HR General Requests (i.e. HR ticketing system)
Krakenite Engagement 
Additional programs/policies/processes relating to the mid and end of the Krakenite life cycle
 

Responsibilities

  • Lead the adoption, communication, and coaching of managers & teams on the above core areas
  • Supervise, coach, and develop a globally distributed HR operations team 
  • Assist in driving the development and maintenance of HR policy and procedural documents 
  • Drive the Ops team to create in-depth analyses of feedback and outcomes that demonstrate a forward thinking, action oriented, and flexible approach to iterations
  • Provide expert level support to our Visa/Immigration needs and drive the development of a Mobility policy and program
  • Research, implement, and promote new or creative processes and policies regarding the mid and end of the Krakenite lifecycle
  • Conduct and  oversee investigations to ensure the successful resolution of Krakenite Relations issues in a timely, well-documented manner 
  • Maintain the highest level of integrity, professionalism, fairness, and confidentiality regarding HR personnel matters and job performance
  • Foster productive relationships with other departments (especially Legal, Finance, and Business Operations & Strategy) 
  • Provide proactive thought leadership on best practices when it comes to people systems and operations that enhance the overall Krakenite experience 
  • Ensure that in all things the Krakenite Experience is at the forefront

Requirements

  • 5+ years of international HR experience with at least 2 of the 5 years in a leadership role
  • Thorough knowledge of international employment-related laws, regulations, and compliance requirements
  • Experience managing mobility programs and supporting Visa/Immigration requirements and processes 
  • Proven experience in HR policy and procedural documentation development, drafting, and maintenance
  • Understanding of HRIS systems design, HR reporting, workflow, and auditing requirements 
  • Ability to manage multiple critical priorities/projects without losing attention to detail or a positive attitude
  • Completely at ease in an ever changing fast paced ambiguous environment
  • Extremely flexible, open-minded, and creative when it comes to developing and maintaining HR protocols
  • Relentlessly devoted to the ‘people experience’ in all things 
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Tech-savvy with an appreciation for privacy, security, “crypto values”, sound money, and can get along well with other Krakenites 

Nice to haves

  • Experience with Workday strongly preferred
  • Has personally used cryptocurrency
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

Learn more about us:
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Digital Marketing Manager
manager marketing manager saas testing ops Sep 30
We're looking for a Digital Marketing Manager to join our team. This person will help to develop and own our digital marketing strategy to support awareness and demand generation objectives to deliver qualified opportunities to our sales pipeline.  Digital campaigns are a critical channel for the company as we continue to pioneer the category of feature management.

LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster.

Software powers the world and LaunchDarkly empowers all teams to deliver and control their software.

Responsibilities:

  • Own the strategy and execution of all digital channels to drive growth and revenue.
  • Manage our vendors for Paid Search, Paid Social, Display, and other third-party advertisers.
  • Define key performance indicators (KPIs) by channel, drive pipeline, and measure growth to ensure the success of ongoing integrated campaigns.
  • Develop multi-touch, omnichannel strategies for targeted audiences defined by various criteria (sales segment, region, industry, etc.) to engage prospects and move them through the funnel.
  • Drive leads, opportunities, and pipeline for Enterprise, Mid-Market, SMB, and Self-Serve segments.
  • Provide reporting on how each channel, campaign, and creative is performing.
  • Implement cross-channel testing methodologies to maximize investments and drive additional pipeline. Share findings with the team and improve the demand creation process.
  • Innovate with new design and copy concepts to test across channels and platforms that align with LaunchDarkly’s brand, positioning, and messaging.
  • Execute integrated, cross-channel campaigns with creative approaches to brand awareness, lead acquisition, and retargeting.
  • Project manage landing page development by partnering closely with key stakeholders.
  • Develop cross-functional partnerships with Corporate Marketing, Product Marketing, Design, Field Marketing, Rev Ops, SDRs, and Sales Leadership.

Basic Qualifications:

  • 4+ years of digital marketing or demand generation, preferably in B2B SaaS environment.
  • Experience managing paid advertising budgets (minimum of $1M a year, but preferably more) to meet lead, opportunity, and/or pipeline goals.
  • Proven track record of demonstrating positive ROI from paid advertising budgets all the way to closed-won revenue.
  • Experience tracking and reporting on ROAS as a key metric.
  • Strong Salesforce acumen.
  • Strong understanding of Marketing Automation.
  • Proficiency in analytical insights and reporting.
  • Creative thinker willing to test big ideas and apply learnings to future campaigns.
  • Team player that’s ready to get the job done.

Preferred Qualifications:

  • Experience with Metadata.io is a plus.
  • Experience with Marketo is a plus.
  • Experience with Domo is a plus.
  • Forecasting experience is a plus!
About LaunchDarkly:
LaunchDarkly is a Feature Management Platform that serves hundreds of billions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. 

We've partnered with KeyValues to help demonstrate the amazing culture we've built here at LaunchDarkly, find more info at https://www.keyvalues.com/launchdarkly
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Digital Marketing Manager
manager marketing manager saas testing ops Sep 30
We're looking for a Digital Marketing Manager to join our team. This person will help to develop and own our digital marketing strategy to support awareness and demand generation objectives to deliver qualified opportunities to our sales pipeline.  Digital campaigns are a critical channel for the company as we continue to pioneer the category of feature management.

LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster.

Software powers the world and LaunchDarkly empowers all teams to deliver and control their software.

Responsibilities:

  • Own the strategy and execution of all digital channels to drive growth and revenue.
  • Manage our vendors for Paid Search, Paid Social, Display, and other third-party advertisers.
  • Define key performance indicators (KPIs) by channel, drive pipeline, and measure growth to ensure the success of ongoing integrated campaigns.
  • Develop multi-touch, omnichannel strategies for targeted audiences defined by various criteria (sales segment, region, industry, etc.) to engage prospects and move them through the funnel.
  • Drive leads, opportunities, and pipeline for Enterprise, Mid-Market, SMB, and Self-Serve segments.
  • Provide reporting on how each channel, campaign, and creative is performing.
  • Implement cross-channel testing methodologies to maximize investments and drive additional pipeline. Share findings with the team and improve the demand creation process.
  • Innovate with new design and copy concepts to test across channels and platforms that align with LaunchDarkly’s brand, positioning, and messaging.
  • Execute integrated, cross-channel campaigns with creative approaches to brand awareness, lead acquisition, and retargeting.
  • Project manage landing page development by partnering closely with key stakeholders.
  • Develop cross-functional partnerships with Corporate Marketing, Product Marketing, Design, Field Marketing, Rev Ops, SDRs, and Sales Leadership.

Basic Qualifications:

  • 4+ years of digital marketing or demand generation, preferably in B2B SaaS environment.
  • Experience managing paid advertising budgets (minimum of $1M a year, but preferably more) to meet lead, opportunity, and/or pipeline goals.
  • Proven track record of demonstrating positive ROI from paid advertising budgets all the way to closed-won revenue.
  • Experience tracking and reporting on ROAS as a key metric.
  • Strong Salesforce acumen.
  • Strong understanding of Marketing Automation.
  • Proficiency in analytical insights and reporting.
  • Creative thinker willing to test big ideas and apply learnings to future campaigns.
  • Team player that’s ready to get the job done.

Preferred Qualifications:

  • Experience with Metadata.io is a plus.
  • Experience with Marketo is a plus.
  • Experience with Domo is a plus.
  • Forecasting experience is a plus!
About LaunchDarkly:
LaunchDarkly is a Feature Management Platform that serves hundreds of billions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. 

We've partnered with KeyValues to help demonstrate the amazing culture we've built here at LaunchDarkly, find more info at https://www.keyvalues.com/launchdarkly
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Compensation Business Partner
 
ops finance Sep 29
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.

Job Description:

It’s an exciting time to join the Total Rewards team at Atlassian! We just announced our Team Anywhere vision and are looking for a talented, experienced and fun compensation professional to help us evolve our compensation strategy, programs, policies and processes for a truly remote workforce.

As the Compensation Business Partner supporting our Product and Design teams you will collaborate with HR Partners, Management, and our recruiting team to provide compensation analysis and support compensation program management for the business. The successful candidate will partner with all stakeholders to identify and address global compensation issues and evangelize Atlassian's compensation philosophy and strategy. The ideal candidate has the ability to understand complex data, is detail oriented and laser focused, but also able to see the bigger picture. Global experience on day-to-day responsibilities.

This role will also be a member of the Compensation Leadership Team and have exposure to all of the work efforts within the team. While we have to divide and conquer to get work done, we are highly collaborative and value all opinions so you will always have a seat at the table as we deliver on the initiatives on our FY21 roadmap.
If that isn’t compelling enough, we are a globally distributed team yet manage to be close-knit. Our team meetings range from a focus on compensation related topics to birthday recognition and competitive games. We work hard and play hard together.

Day to Day Responsibilities Include:

  • Collaborate with business leaders on compensation strategy and decisions
  • Conduct market analysis and insights for new and existing roles
  • Support recruiters with offer creation
  • Compile analytics for new or existing compensation programs
  • Partner with FP&A to develop annual salary budgets & manage equity pool usage
  • Coach managers on compensation decisions and communication, in partnership with HR Partners
  • Perform analysis on the efficiency and competitiveness of comp programs, and model potential impact of alternatives
  • Support annual compensation planning activities, including data prep, auditing and reporting out on key findings
  • Build and maintain compensation documentation, and work with HR Ops and other partners to support audits, and drive process improvements
  • Develop and deliver training to People team, partners and the business

More About You:

  • 6+ years of forward-thinking experience in compensation, finance or consulting with an in-depth knowledge of core compensation terminology and fast-growing technology company best practices.
  • Bachelor's degree in Business, Finance, or an emphasis on Human Resources preferred
  • Excellent attention to detail, confidentiality, time management, interpersonal, communication, presentation, organization, decision-making, and planning skills.
  • Highly proficient in Excel and Google Sheets
  • Strong project management experience
  • Experience developing and rolling out scalable processes with the ability to be very detail oriented, while also aligning with big picture
  • Strong analytical and quantitative skills, and a track record for executing and auditing work
  • Ability to gain alignment and represent a common point of view across multiple partners
  • On top of current compensation and total rewards trends; creative thinker who can apply experience but also think outside of the box
  • Workday experience preferred


More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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This Year

API Engineering
node-js api mongodb architecture caching python Sep 21

We are looking for a remote, experienced, system software contributor with a system and software architect's mind to join our small engineering team. As an API engineer your are a problem solver. API engineers provide the core functions for our business through the highly performative and innovative APIs they design, build, and elaborate. There may be some occasional frontend (React) work as well.

To apply send a note as well as your resume. See the To Apply section below!

We are a San Francisco based company but you can work from your home or from a workspace. We work remote since before Covid. We will work with you to be a fully connected member of our team. The majority of our staff is located remotely!

We are working on exciting bleeding edge technologies and services to advance patient health. 

You care about doing good and finding ways to help other people. We care about the work we do, and how we do it. We care about friendly and effective teams and a civil work life. We care about our patients and their outcomes.

Role & Responsibilities:

You will

  • Help define technology solutions to product problems
  • Propose, discuss, plan, and develop APIs for use by our frontends as well as system partners
  • You will architect and document solutions with your peers in the engineering team, size them, commit to them, develop them, and make sure they succeed in production.
  • With your experience, be able to help identify system issues in advance, and understand the tradeoffs in terms of time and effort of the various solutions to them.
  • Use your creative intelligence to find appropriate solutions and propose what are perhaps entirely new ways to better solve problems.
  • endeavor to be responsive to your team as well as those outside of the team and engage with them honestly.
  • know your limitations

Technical Requirements:

  • Experience with APIs:
    • Expertise in Nodejs and Javascript. We also have CoffeeScript for better or worse.  If you are coming from another language like Python or Go, you should be expert there and adept at quickly learning new languages.
    • Expertise in writing readable, well designed, class oriented code is essential. Javascript should make you uncomfortable.
    • You should be expert with async code and the issues that arise from multiple processing threads working on the same data. 
    • Know what a well designed API looks like and why it is the way it is.  Have opinions on REST-based apis, positives and negatives.
    • API ops experience is a plus
  • Experience with System Components:
    • Storage: know Mongo/No-SQL and MySQL-like system very well
    • Caching: Familiarity with Redis and/or other similar systems. And understand the issues.
    • Familiarity with AWS components
  • Experience with Process:
    • Be a process leader to help us improve our team efficacy. Be able to write clear agile-style use cases and acceptance tests. You have opinions on effective work processes. You can negotiate with other business players on dates and deliverables.
    • Be good at understanding, refactoring, and commenting code.
    • Know Git, and have experience approving PRs.
    • Support task management, and understand how sprints or other agile development processes work.
    • Have experience and appreciation for writing test cases. Can talk about TDD or other testing methodologies and have opinions on them. 

It’s a plus if you have experiences with:

    • Machine learning, image recognition, or human behavior detection technologies
    • Kubernetes deployments, Docker, Jenkins, Terraform, DevOps, and system infra
    • System optimization, operating systems or networking design
    • System and app security, handling PII / HIPAA
    • Healthcare related development experiences
    • Content management systems
    • Business billing and reporting systems
    • Principled technology selection process, and build vs buy decisions.

Other requirements:

  • You must speak excellent English.

Location -- Remote:

  • This job is a remote hire based anywhere in the Americas or Europe. 
  • We require overlap with US timezones. 

To Apply: Write an introduction that describes:


  1. Your interest, passion, and fit for this role. We are passionate people.

  2. Why you want to work at PeerWell in particular? You can also ask questions to learn more.

  3. What in your background exactly pertains to this work.


You will not be considered without such a note.  

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Product Analyst, Opsgenie
 
saas ops Sep 18
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, every Atlassian will have the choice to work from an office or from home.

Do you have a passion for examining complex data and turning it into useful information and insights? Do you love finding the next big ‘aha’ insight which changes the way a business thinks about their customers? Would you like to drive real change with global impact at the world's hottest SaaS company? Atlassian is a fast-paced work environment and there are plentiful chances to create impact!

Atlassian’s mission of “Unleash the potential of every team” is the guiding light behind what we do. We have developed well-known products (Jira, Confluence, Trello, etc.), that fit in the fabric of teamwork across different types of teams, and the processes to help every team succeed. 

One of these products is OpsGenie - a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. OpsGenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. 

We're growing quickly, so you'll need to help define, implement, and scale the systems and processes for sustainable growth. If you love finding patterns amidst chaos, making quick decisions, and getting your hands dirty in data, this could be a great fit!

On your first day, you'll have:

  • 3-5 years of experience in analytics
  • Advanced proficiency in SQL
  • Expertise on working with engineers to implement behavior tracking/analytics instrumentation
  • A strong intuition for crafting raw data and analysis into well-written and persuasive content
  • The ability to juggle multiple projects and priorities
  • Experience collaborating with senior management and translating insights into decisions and actions
  • Comfort operating in ambiguous, fast-changing environments
  • Proficiency in at least one analytics & visualization tool such as Tableau, Looker, Mode, Plotly, etc.
  • A willingness to learn and adapt to new technologies and methods as needed
  • The ability to travel to San Francisco & Sydney at least twice a fiscal year

It's great, but not required, if you have:

  • Experience working in a global environment with remote teams
  • Experience in doing analysis for a Product based company.
  • Experience with scripting and analysis languages (Python, R)
  • Expertise using Git
  • Deep knowledge of statistics and probability, especially in relation to experimentation
  • An advanced degree in a quantitative discipline such as statistics, economics, mathematics, or computer science
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Sales Account Executive, Mid-Market
Loom  
executive ops healthcare Sep 17
About Loom:
Loom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 4M users across 90k+ companies. Our customers are global and use Loom at work at world-class companies including HubSpot, Square, Uber, GrubHub, and LinkedIn.

Founded in 2016, Loom has raised $73 million from top-tier investors including Sequoia Capital, Kleiner Perkins, the Slack Fund, and the founders of Instagram, Figma, and Front.

The Role:
At Loom, the sales team works with our largest customers to help them realize the value of Loom’s upmarket offerings, expand the value and the ways companies use Loom, and drive impactful business outcomes with new and existing customers. As founding members of the sales org, early team members will be exemplary ambassadors of Loom with customers and with teammates alike, as there will be many opportunities for cross functional collaboration with partners in Ops, Marketing, Support, and Product. The sales team will pair upmarket and enterprise selling motions with a true first-principles approach, and early members will help create and set many of the processes that will help us scale this team dramatically in the coming years. Lastly, we’re looking for true business “owners” in this role who are excited to accelerate their careers by growing a healthy, vibrant company and vision. 

Responsibilities:

  • Sell Loom’s upmarket offerings to new and existing mid-market customers.
  • Ensure healthy customer retention and expansion through consultative partnership.
  • Collect and share product feedback throughout the Loom company.
  • Be an exemplary ambassador for Loom, both internally and externally.

What We're Looking For:

  • 2+ years of technology sales experience with a preference for SaaS.
  • 1+ years of quota-carrying sales closing experience with a track record of over-performance.
  • Past experience on a fast-growing sales team with a preference for hypergrowth and product-led companies.
  • Strong communicator, both verbal and written.
  • Strong problem-solving skills, the ability and the desire to find solutions and build process where none previously exists.
  • Thrives in a fast-paced, diverse, and highly collaborative team environment.
Perks at Loom:
* Competitive compensation and equity package
* 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
* Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
* Healthcare reimbursement (for International employees) 
* Life insurance
* Long-term disability insurance
* 401(k) with 5% company matching
* Professional development reimbursement
* Mental health and wellness reimbursement
* Gym reimbursement
* Unlimited PTO 
* Paid parental leave
* Remote work opportunities 
* Yearly off-site retreats (this year was in Barbados)
 
SF office perks
* Daily lunch on-site
* Unlimited snacks & drinks
* Remote week every other month

Remote-specific perks
* Home office & technology reimbursement
* Co-working space reimbursement 
* New-Hire on-boarding in San Francisco (optional)

Loom = Equal Opportunity Employer:
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
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Senior Sales Compensation Analyst
senior saas ops finance Aug 31
Dubbed an "open-source unicorn" by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Coatue Management, Altimeter Capital and Franklin Templeton to join earlier investors Sequoia Capital, Benchmark, and Index Ventures in the recent Series E financing of a combined $250 million at a $4.5B valuation. Our product has been adopted by Fortune 100 customers across all industries, and we’re being led by the best in the space—our founders were the original creators of Apache Kafka®. We’re looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform!

About the Team:
The Confluent Sales Operations team is chartered with building and managing the systems, processes and tools that will keep our sales team achieving great results even as we scale through hyper-growth. 

About the Role:
Confluent is looking for someone to administer and support a world-class compensation process, starting with compensation planning, quota allocation, the creation of individual sales plans, calculation of achievement, and timely, accurate, high-value reporting for the business and for plan participants.

Responsibilities:

  • Analyze and help structure efficient and effective compensation programs for the company’s global sales organization
  • Execute the process to create/change, publish, and obtain signatures for individual compensation plan documents
  • Perform day-to-day administration of the commission calculations and provide timely resolution of inquiries from comp plan participants
  • Support the financial accrual process for monthly commission estimates
  • Analyze and make recommendations to resolve compensation-related issues
  • Develop and track metrics to assess the effectiveness of the sales incentive compensation program
  • Work cross functionally with partners in Sales Ops, Finance, HR, and other teams to ensure accuracy of data, inputs and calculations

Required Skills and Experience:

  • 5+ years of sales compensation experience, ideally in a rapidly growing B2B SaaS company
  • Administrator-level experience with incentive compensation software (e.g. Xactly Incent)
  • Analytical, organizational and project management skills
  • Strong interpersonal skills and the ability to collaborate well with employees at all levels of the organization
  • Positive work style, focus on getting things done and a strong desire to learn and grow
  • Strong attention to detail
Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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Sr Backend Engineer
backend senior linux docker aws ops Aug 26

Penn Interactive Ventures (PI) is a real-money interactive gaming company headquartered in Philadelphia. As the digital arm to Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S., we are poised for fast-paced growth in the sports betting and online casino space and are looking for a Sr Backend Engineer to join our expanding Sportsbook team!

The Senior Backend Engineer will work on a small, cross-functional team to develop the backend and various APIs for a one-of-a-kind, native sports betting experience. Candidates for this role will work with multiple client teams to build a revolutionary sportsbook from the ground up. Previous work in the gaming industry is not important but we do expect your work-product will reflect a strong technical background and a dedication to concise, scalable code.

RESPONSIBILITIES: ● Demonstrate best-in-class programming skills to develop secure, tested, optimized, scalable code. ● Translate business requirements into code. ● Collaborate with designers, product managers, ops engineers, client engineers, QA engineers and various other teams and stakeholders to solve innovative problehttps://jobs.github.com/positions#ms utilizing out-of-the-box solutions. ● Communicate clearly and effectively using Github, Slack, Google Docs, JIRA, so as to keep all stakeholders in-the-loop regarding relevant issues. ● Interact thoughtfully and professionally with everyone including non-technical colleagues. ● Ability to work in a highly regulated environment and develop code according to regulatory requirements

QUALIFICATION REQUIREMENTS ● Experience with Django/Flask/Python, or Golang. ● Demonstrated experience building and maintaining backend systems and building and consuming APIs. ● Experience with deploying code in Linux based environments such as Debian or Ubuntu ● Experience with Git or other distributed version control systems. ● Experience writing well tested code or experience with practices like TDD ● General computing knowledge -- familiarity with the standard suite of Web Protocols (HTTP, TCP, etc.). ● Familiar with virtualization (ex. Docker, rkt) BONUS POINTS ● BSc or MSc in Computer Science or another STEM field. ● Experience administering AWS Core Services (S3, SQS, EC2, ECS, etc.). ● Experience deploying code via Kubernetes ● A passion for sports or betting.

Penn Interactive is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our employees, through a private exchange which allows our team members the ability to choose from several coverage levels and insurance carriers (both local and national carriers). Along with medical, prescription, dental, and vision coverage, there are also voluntary plans available to employees. PI also offers our employees office perks such as free catered lunches, snacks, and beverages in the office.

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Developer Advocate
ops Aug 25
Dubbed an "open-source unicorn" by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Coatue Management, Altimeter Capital and Franklin Templeton to join earlier investors Sequoia Capital, Benchmark, and Index Ventures in the recent Series E financing of a combined $250 million at a $4.5B valuation. Our product has been adopted by Fortune 100 customers across all industries, and we’re being led by the best in the space—our founders were the original creators of Apache Kafka®. We’re looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform!

About the Role
As a Developer Advocate for Confluent, you will help developers be successful using Apache Kafka and Confluent technologies and feel awesome while they do it. During the pandemic, you won’t travel much, but you will engage with the community online and build compelling content from home. You’re eager to be part of a diverse team with big goals, and you have an unremittingly positive attitude. Ultimately, you will help developers achieve our mission: to build a streaming data platform and put it at the heart of every company.

What you'll do

  • Engage online and in person (when possible) with the community of developers, ops professionals, and other distributed systems enthusiasts around the world, teaching and inspiring them to apply event streaming technologies more effectively
  • Write sample code, build creative new conference talks, make screencasts, make compelling tutorial videos, and write some of the best blog posts the streaming data world has ever seen
  • Deliver talks at conferences and meetups
  • Help other developers by interacting on Confluent Community Slack, Stack Overflow, Twitter, GitHub, or places where developers come for help online
  • Represent the developer community to the Confluent product and engineering teams, making sure that everything we build is easy to learn and sensible to use

What we're looking for

  • You’re a seasoned software developer
  • You’re a great writer, and can create winsome, on-brand technical blog posts
  • You can write top-quality code samples and mini applications to demonstrate the technologies you want to teachYou can record screencasts and instructional videos of your talks and articles
  • You’re a fun, confident speaker at conferences and meetups—even online
  • In a different world, you could be a product manager, able to imagine how a product should be built for maximum developer happiness, and able to persuade other stakeholders of your approach

Additional highly desirable experience

  • You’re a good JVM language programmer (Java preferred)
  • You’re up to date with current JVM community engineering practices
  • You know something about distributed systems, maybe even Kafka
  • You constantly keep up to date on the latest technologies related to Confluent, streaming data, and distributed systems
#LI-JN1

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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Director, Deal Operations & Execution
saas cloud ops finance Aug 20
Dubbed an "open-source unicorn" by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Coatue Management, Altimeter Capital and Franklin Templeton to join earlier investors Sequoia Capital, Benchmark, and Index Ventures in the recent Series E financing of a combined $250 million at a $4.5B valuation. Our product has been adopted by Fortune 100 customers across all industries, and we’re being led by the best in the space—our founders were the original creators of Apache Kafka®. We’re looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform!

Confluent is growing at an incredible rate with significant growth in our sales organization.

We are looking for a Director to join our Deal Desk team and strategically drive day-to-day deal operations and foster the next phase of capabilities in the team to exponentially increase sales velocity. This role is a global role that reports to the Sr Director of Sales Operations - Worldwide Deal Desk and will manage an existing team of six direct reports across the Americas and internationally in EMEA and APAC.

This high-visibility role significantly impacts global operational efficiency and internal customer/stakeholder success as well as Confluent profitability. This role will partner closely with Finance, Legal, Product Marketing, Product Management, and Business Systems to develop and execute operational plans, priorities, and policies. 

For this role, we are seeking an analytically sharp leader that can easily identify gaps and agilely guide the team in quickly addressing the field’s needs. This person will shepherd hard the team in striking the perfect balance between deal velocity, deal structure/economics, and deal accuracy. The ability to thrive in an extremely fast-paced environment will be key to success. Empathy and the ability to work collaboratively across teams, cultures, and time zones is a must!

Responsibilities:

  • Accelerate Deal Velocity
  • Dig into quote-to-cash process to lead data-driven decisions in implementing automation, process, and training improvements for both Deal Desk team members and Sales
  • Drive automation improvements and streamline processes to reduce manual touch points by Sales, Deal Desk, Finance, and Legal

  • Empower Deal Desk with Knowledge
  • Advise team in deal structuring, pricing/economic analytics, and “quote-to-close” best practices
  • Coach team in crafting ASC 606-compliant deals and when to flag issues to Revenue
  • Guide team in drafting non-standard terms in Order Forms and when to engage Legal

  • Ensure Deal Accuracy
  • Implement a scalable combination of review procedures, automations, and training to ensure Opportunities, Quotes, and Order Forms are complete and accurate
  • Develop and execute measurable performance KPIs to assess operational and financial impacts of the team’s work and intelligently iterate based on data insights

Required Skills and Experience:

  • Bachelor’s and/or Master’s degree in a Business field
  • 4+ years in people management leadership roles including some remote & global team members
  • 10+ years experience in Deal Desk, Sales Ops, sales support, contracts, and/or pricingExcellent skills in Excel modeling, synthesizing data, and presenting analysis with recommendations
  • Experience creating strong cross-functional partnerships across Revenue, Legal, Business Systems/IT, and Go-To-Market teams
  • Working knowledge of drafting commercial terms and experience in advising team on approach
  • Working knowledge of ASC 606 and experience in guiding team to provide workable options
  • Experience with SaaS, Cloud, On-Premise, and Professional Services sales models
  • Strong abstract thinker able to apply complex concepts across a variety of situations
  • Passion for efficient and excellent customer service without compromising business goals
  • Proven project management experience; successfully leading and completing projects
  • Experience working with remote sales and business partner teams
  • Strong oral and written communication skills with the ability to synthesize and effectively communicate information across teams, roles, and levels
Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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Senior Site Reliability Engineer, Opsgenie
 
senior java python saas linux cloud Aug 10
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian’s mission of “Unleash the potential of every team” is the guiding light behind what we do. We have developed well-known products (Jira, Confluence, Trello, etc.), that fit in the fabric of teamwork across different types of teams, and the processes to help every team succeed. 

One of these products is OpsGenie - a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. OpsGenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. OpsGenie also has a track record of operating at five-nines availability. This means reliability is built into our processes, systems, tools, and mindset.We live and breathe reliability

You will be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Atlassian. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms. 

We'd love it if you brought a deep understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to not f*** the customer. We're looking for an engineer who can analyze and help improve our monitoring and processes to get us to an even higher level of availability, scalability, and reliability.

On your first day, we'll expect you to have:

  • 7+ Yrs of experience with software development, ideally Python/Java/Go/etc
  • Understanding of Linux and Networking systems
  • Hands-on experience with public cloud offerings (AWS components like EC2, CloudFormation, IAM, RDS, S3, DynamoDB, Kinesis - or equivalents, e.g. in GCP)
  • Experience operating high-availability, fault-tolerant, scalable, distributed software in production: building monitoring into your code, tweaking dashboards, defining alerts, etc...
  • Strong organizational and interpersonal skills

It would be great, but not mandatory, if you had:

  • An ability and desire to mentor and coach engineers
  • A deep understanding of Observability (monitoring, logging, and tracing) best practices
  • Experience with front end development including React
Atlassian Site Reliability Engineering is a rapidly growing group within the organization. We are in the process of building our teams, tools, and systems as part of Atlassian's mission to build the best SaaS services in the world. This is a truly exciting team to join - we are currently or are planning to be involved with every technical team across Atlassian. 

We enable Atlassian to go fast by providing real-time feedback on production systems. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data-driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems. 

We also live the 'Play, as a team' value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Full Stack JavaScript Developer
javascript node-js agile html api full stack Aug 06

Full Stack JavaScript Software Engineer

Why IDS?

Today’s virtual training environments are segmented and simplistic—the opposite of the real-world’s complex and integrated cyber battlefield. When even the most subtle input can influence every other facet of an operation, the one-dimensional training provided to our armed forces is not only outdated, it flat-out fails to equip them to outpace the operational tempo of the rapidly-evolving multi-domain battlefield. In the virtual arena, new threats emerge every day. IDS provides the tools for warfighters and cyber operators not just to prepare for them, but to anticipate the risks and to be ready for them when they arrive.

Social Media Environment and Internet Replication (SMEIR™), a product of IDS International Government Services, is a digital training solution that provides a full-range, free-play, immersive, realistic and scalable operational practice environment in which warfighters simultaneously train on full-spectrum cyberspace operations and social media analytics during integrated and multi-dimensional exercises.

IDS International is seeking a Mid to Senior level Full Stack JavaScript Software Engineer to join our growing team and build out the next generation of our internet simulation platform, called SMEIR. The Software Engineer will replicate various websites and social media platforms that will be used for cyber-training exercises. IDSI’s engineering team uses a modified Scrum/Agile process. Candidate must be at ease working in an agile environment with little supervision. IDSI uses Slack, Jira and Git for project and software management. Our main office is in Arlington, VA with remote opportunities available for the right candidate.   

Responsibilities:

  • Use software development languages including Javascript, Node.js, SQL and tools to write, edit, maintain, and test computer software as part of a synthetic cyberspace training environment.
  • Follow the software development lifecycle (SDLC) to plan, design, build, test, and deploy software applications, ranging from websites and mobile applications to web applications, video games, and back end API architecture.
  • In addition to creating new software, improve and maintain the working order of existing software.

Required Qualifications:

  • Minimum 3 years professional experience with:
    • JavaScript (ECMA)
    • Node.js
    • HTML5/CSS3
    • Building and using RESTful APIs
    • Git
    • Familiarity with Microservice Architecture.
  • Minimum of 5 years of professional, related experience.

Preferred Qualifications:

  • Undergraduate Degree in Computer Science or equivalent.
  • Experience with:
    • Meteor.js
    • MongoDB
    • React.js
    • Docker
    • Kubernetes
  • Experience with Scrum/Agile development methodologies.
  • Dev/Ops Experience with Linux, BASH, Python.

IDS’s competitive benefit package starts you off out on the right foot. Eligibility begins day one.

  • Health and Well-being - 100% of employee medical and other insurance premiums are paid by IDS.
  • Financial Future – 401(k) with an industry leading match and no waiting period. You are fully vested in all contributions from the start.
  • Paid Leave - Generous time off accruals for you to take paid leave, totaling five weeks.
  • Professional Development – networking opportunities, informal mentoring, education reimbursement and access to thousands of online professional development resources.
  • Casual, fun, and supportive work environment with all the tools and amenities you need to thrive.

Must be an effective communicator both verbally and in writing. Most positions require ability to work on a desktop or laptop computer for extended periods of time. Computer activities include reading, reviewing and analyzing information, as well as providing recommendations, summaries, and reports in written or verbal format. Additionally, positions require ability to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; as well as speak and hear.

Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status, and any other characteristic protected by federal, state, and local law.

If you are unable to apply through the portal and need to speak to someone about necessary accommodations to apply, please email accommodation@idsinternational.com and we will follow up with you. Do not submit resumes and applications through this email.

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Enterprise Advocate
 
cloud ops Jul 31
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian is revolutionizing the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 140,000 customers worldwide, and the Enterprise Advocates help the largest of those accounts scale their investments in Atlassian.

This Non-Traditional Account Based Selling role is based in our Boston office. Our Enterprise Advocates build and implement an effective sales strategy to drive adoption of select products and services to our Enterprise customer base. At the same time, we want our Enterprise Advocates to be a champion for their customers, providing feedback to our product and engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Channel Partners, Product Specialists, and Marketing organization.

Enterprise Advocates are customer-focused and creative. They are able to think strategically and effectively organize resources to meet the needs of our customers. You need to have an understanding of the Enterprise Sales process & be able to help us apply what could work to the Atlassian sales model.

Minimum Required Experience:

  • 5 or more years of sales experience in a business-to-business sales environment
  • Experience managing key customer relationships and closing strategic sales opportunities
  • Extensive experience utilizing a CRM to manage individual key performance metrics
  • Experience building and managing territory & strategic account plans
  • Experience leading or coordinating Account teams to drive successful customer outcomes
  • Proven experience working within both startup and mature corporate environments
  • Proven track record of meeting or exceeding performance targets
  • Proven ability to make a positive impact outside of individual role

Preferred Additional Experience:

  • Experience working with a channel sales organization
  • Experience selling to Dev/IT audiences
  • Solution selling to VP and C-level Executives
  • Familiarity with Atlassian's suite of products
  • Experience in a "non-traditional" sales environment
  • Comprehensive understanding of Atlassian's sales model
  • Experience with both on-premise and cloud software solutions

Responsibilities Include:

  • Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success
  • Work closely with counterparts in the Channel sales organization to build and execute on effective sales strategies for designated territory or named Accounts
  • Strong interlock and engagement with TAM team members to understand technical initiatives and business outcomes for customers who engage our technical account managers
  • Responsibilities for expansion of new products fall into 2 solution categories:
  • Scale: Server to DC, Server to Cloud Standard (250 users +), Cloud Standard to Cloud Premium (250 users +), Trello Enterprise, Access (As an attach), Enterprise Services, JSD Cloud and JSD Server, ELA
  • Serve as main Atlassian point of contact or escalation point for designated Accounts
  • Maintain full Account ownership while coordinating with a variety of roles (including EDR, LA, Align, SE and CSM functions) to ensure a seamless customer experience
  • Work with SDR team to proactively identify “whitespace” opportunities across above-referenced portfolio within assigned territory or set of named Accounts
  • Work with Loyalty Advocate team to maximize customer health and retention
  • Funnel key customer feedback through Field Ops Insights team
  • Establish and maintain productive peer-to-peer relationships with internal Atlassian stakeholders, Solution Partners, and key customers
More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Senior Android Engineer - Remote
GOAT  
android senior ops Jul 29
We’re looking for a product-driven Senior Android Engineer with a strong appreciation for great design not only in products and visual presentation, but also in code and technical architecture. In this role you will collaborate cross-functionally with product design, marketplace ops, analytics and more to ensure a solid end-to-end strategy and execution.

We’re looking for someone who has proven experience building and launching high quality Android apps and is excited about researching new methods or technologies that improve the architecture, user experience or engineering process

In this role you will:

  • Be a part of a small but nimble team expanding the mobile retail experience
  • Use product requirements and technical designs to write well-engineered, robust code
  • Contribute to the design of the application architecture and its constituent software components
  • Work with team to troubleshoot, debug, and fix issues in production and non-production environments
  • Contribute to the innovation, analysis, design, critique and continual improvement of the app
  • Keep up to date with the latest capabilities and features of each Android release

We are looking for:

  • 4+ years of experience building high quality Android apps
  • 5+ years of professional software engineering experience
  • Experience shipping at least one app, currently in Google Play Store is ideal
  • Experience writing and utilizing unit tests to build maintainable and flexible code
GOAT is the global platform for style. Founded in 2015 to bring trust to the sneaker community, the technology platform has since expanded to offer apparel and accessories from the world’s leading contemporary, avant garde and luxury brands. Through its unique positioning between the primary and resale markets, the company is able to surface styles from the past, present and future, delivering authentic product to over 20M members across 164 countries.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable.  If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.
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Director of Sales Ops
Density  
ops executive Jul 26
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Software Engineer
indi  
python aws scala rest java cloud Jul 24

Background

At numo, we incubate new “fintech” companies.  Our flagship product, indi, is growing rapidly and we are seeking a full stack software engineers to join our development team.

The Job

Here’s what you’ll be working on:

indi is one of a kind digital banking product targeted at self-employed customers who are part of the rapidly growing gig-economy space. We are building a product to address the challenges faced by those customers in a unique way.

Job Responsibilities:

  • Be an integral part of the development team across our technology stack which includes Scala, Python, Flutter, Dart and is hosted on AWS.
  • Be willing to learn new technologies. If you are not familiar with some or all of our tech stack, we will be happy to help you ramp up.
  • Focus on creating software that is scalable, robust, testable, easy to maintain and easily deployed

We are looking for:

  • Real world experience building products. Ideally, at least 5+ years. 
  • Expertise in modern architectures (e.g., micro services, event-based, map-reduce, etc.)
  • Experience with deploying and developing for cloud environments (AWS)
  • Familiarity with modern open source thinking and tools (git, continuous builds, continuous deployment, containers, dev ops, Jenkins, Docker)
  • Desire to build and be part of a fun, high-functioning team
  • A computer science degree is desired, but not required if you have real-world experience

What numo offers

  • Competitive salary
  • Opportunity to own equity in indi
  • Cool office space at East Liberty
  • Great benefits
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Senior Sales Enablement Content Manager
senior manager ops Jul 22
Dubbed an "open-source unicorn" by Forbes, Confluent is the fastest-growing enterprise subscription company our investors have ever seen. And how are we growing so fast? By pioneering a new technology category with an event streaming platform, which enables companies to leverage their data as a continually updating stream of events, not as static snapshots. This innovation has led Coatue Management, Altimeter Capital and Franklin Templeton to join earlier investors Sequoia Capital, Benchmark, and Index Ventures in the recent Series E financing of a combined $250 million at a $4.5B valuation. Our product has been adopted by Fortune 100 customers across all industries, and we’re being led by the best in the space—our founders were the original creators of Apache Kafka®. We’re looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we build the next transformative technology platform!

We are looking for a self-motivated, data-driven, experienced curriculum developer/content manager to join our worldwide sales enablement and go-to-market performance team. You will work with stakeholders to develop program and product enablement content that is current, accurate, and relevant for the global sales organization.

What you will be doing

  • Own management and administration of sales readiness platform, SalesHood
  • Work with subject matter experts to design and develop interactive and innovative learning solutions, including e-learning, webinars, video, talk tracks, assessments, role play, etc.
  • Maintain and update resources in the sales enablement content library
  • Use analytics to identify content consumption and create ongoing reports
  • Articulate ROI, adoption, and KPIs to stakeholders
  • Ensure consistent performance and uptime of the sales enablement systems and technologies
  • Evaluate and implement new technologies to support the mission of sales enablement
  • Recommend, document, and train on best practices

What we're looking for

  • Driven, analytical, creative problem solverProven record of accountability and execution
  • Experience with e-learning content development 
  • Ability to relate to the sales audience with strong listening, written, and verbal communication skills
  • Exceptional organizational and project management skills
  • Strong communication skills (writing, editing, presentation design and delivery)
  • Entrepreneurial spirit/mindset in a startup environment
  • Ability to work cross-functionally and collaboratively with multiple content owners 
  • 5+ years collective experience in two of three following roles: Sales enablement, Sales ops or marketing opsInstructional design / curriculum developmentContent management

Desired qualifications

  • Experience with sales readiness platforms, CRM
  • Familiarity with content production tools 
  • Familiarity with common sales methodologies (Sandler, Challenger, MEDDIC, N.E.A.T., etc)
  • Ability to translate business requirements into implementation plans
  • Knowledge of open source software industry
Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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Senior Engineering Manager, Private SaaS
Auth0  
saas senior manager engineering manager linux cloud Jul 22
Auth0 is a unicorn that just closed a $120M Series F round of funding, with total capital raised to date of $330M. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you're passionate, practice radical transparency to build trust and respect, and thrive when you're collaborating, experimenting and learning – this may be your ideal work environment. We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day. N+1 > N.

Auth0 gives companies simple, powerful and developer friendly building blocks so they can free up resources to focus on innovation. We strive to be the identity platform of choice of developers and enterprises. We take our culture very seriously and are looking for people who are drawn to both our mission and our culture.

The Auth0 Private SaaS Engineering team owns the platform that powers the Auth0 service supporting in our single subscriber environments and we are looking for a highly technical and hands on engineering manager to lead and grow our engineering teams.

Responsibilities:

  • Own the availability of the Auth0 service scaling the infrastructure to keep pace with our growth.
  • Lead a team of Engineers to deliver highly available infrastructure.
  • Mentor and coach new engineering managers and engineers to keep them challenged and delivering their best work.
  • Build a diverse team - fostering a collaborative and an inclusive environment.
  • Develop a roadmap for future work and be accountable for its delivery.
  • Build a metrics program.
  • Develop strong relationship with our internal Engineering teams; influencing their roadmaps and understand where we need to fill any gaps.
  • Collaborate with our public cloud platform team on a unified roadmap.
  • Articulate  and instrument new ways to drive costs savings.

Requirements:

  • Several years experience in a security engineering management role or a senior engineering team lead role.
  • Experience building and maintaining large-scale production systems, particularly in AWS.
  • Experience hiring and attracting talented Engineers.
  • A passion for availability.
  • Hands on experience working as an Engineer (SRE, DevOps, Ops etc).
  • Great organizational and project management skills.
  • Strong written and verbal communication skills.
  • Comfort managing a remote, globally distributed team.

Extra Points:

  • Experience using Linux, Postgres, MongoDB, Elasticsearch and Sumo Logic.
  • A passion for infrastructure as code and config management tools.
  • Experience managing an agile release processes.
  • Experience with other cloud providers such as Azure.

Locations

  • #US; #AR; #CAN;
Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs, and IoT devices. Auth0 safeguards more than 4.5 billion login transactions each month and its top priorities are availability and security.

We like to think that we are helping make the internet safer. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.
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Ruby on Rails Back-end Engineer at Screening Ops Team/Toptal
Toptal  
ruby-on-rails ruby testing graphql microservices ops Jun 23

### Position Description

Ruby on Rails powers a lot of our infrastructure, and we’re looking for hardworking Ruby engineers to support us in reaching the next level.

As members of the Screening Ops team, we reinvent the Toptal Network recruitment process by applying smart software solutions to it. We believe that by providing an outstanding experience to candidates for our network we can attract the best talent in the world.

This ultimate goal is in the hands of a small team of highly skilled engineers with a dedicated Product Manager. Day to day we try to understand our users, their needs, and we implement new experiments to make Toptal screening process better than ever.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

### Responsibilities:

* Write elegant, efficient, and testable Ruby code, which is easy to maintain and debug.

* Cover code with tests and perform manual testing of features.

* Review the work of colleagues.

* As an excellent teammate, continuously improve our team’s processes, brainstorm ideas, and communicate status and progress.

* Mentor team members, provide feedback, and continuously improve as a professional.

#### In the first week, you will:

* Meet the mentors that will guide you during the onboarding month.

* Get acquainted with our tech stack.

* Shadow team members to see the essence of the Toptal business model.

#### In the first month, you will:

* Develop your first tasks and have them deployed to production.

* Learn about the technology that powers Toptal - services, patterns, and libraries we use and develop.

* Understand our Toptal business.

### In the first three months, you will:

* Deliver value in regular cadence.

* Get comfortable with the daily work routine of our team.

* Review code written by your colleagues.

* Actively supply software planning, development, and maintenance.

* Be ready to propose improvements to Toptal’s processes and codebase.

### In the first six months, you will:

* Contribute to planning and executing multi-sprint initiatives inside your team.

* Lead technical initiatives on our team.

* Drive improvements to the codebase and processes.

### In the first year, you will:

* Have a detailed understanding of Toptal’s technical stack, collaboration rituals, processes, performance, and future work.

* Determine what your career path looks like at Toptal.

* Mentor Toptal’s new team members.

* Exchange 360 feedback with peers in an annual review cycle.

### Requirements:

* Have 5+ years of web development experience.

* Have a strong knowledge of object-oriented programming, automated software testing, databases, development, and testing essential methodologies.

* Care about multiple quality dimensions like user impact, failure tolerance, code maintenance, implementation time, security breaches, and performance.

* Have experience developing with a web framework—with Ruby on Rails is a plus.

* Be genuinely interested in technology and love to try new things.

* Seek complex problems but also consider multiple solutions, weigh them in, and decide on the best course of action.

* Grow with providing and receiving transparent but always constructive feedback.

* Special individual contributors will thrive at Toptal. We are not here just to tell other people what to do.

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Senior Software Development Engineer in Test
senior java python javascript ruby saas Jun 11

Contrast Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyberattacks, heralding the new era of self-protecting software. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate assessment and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has sensors that work actively inside applications to uncover vulnerabilities, prevent data breaches, and secure the entire enterprise from development, to operations, to production.

About the Position

Contrast is looking for a Senior Software Development Engineer in Test (SDET) to join our growing engineering team, based in our office locations: Los Altos, CA, Baltimore, MD, or Belfast. (potential for remote in U.S.)

Our engineering team has a strong spirit of entrepreneurship. Every member has joined us over our 6 year history because he/she wants to be part of a high-performing team and go through the scale up experience. We look for candidates who share similar goals and beliefs about the work and the team they want to be a part of.

Our test automation engineers believe the reward for a job well done is another job. You would rather spend your time enabling engineering teams to more effectively write their own tests than write tests for them. You thrive in an environment where there is something new to learn with each major effort. 

You’ll be landing with an engineering team with the goal of improving their unit testing coverage.  Maybe they need help mocking services? Maybe they need help just refactoring a large group of tests during a system upgrade? Maybe they need help starting a load testing practice? Our teams will ask. You will research, implement and train. Always improving our test coverage and automation.

Responsibilities:

  • Work with multiple agile teams to establish automated test metric goals and achieve them.
  • Work with teams to set up processes, patterns and standards to increase unit test coverage
  • Work with teams to automate high value performance testing (benchmark, load and stress) and API contract testing
  • Working with the Ops teams to test infrastructure as code
  • Contribute to our synthetic test infrastructure, running against our production SaaS systems for real-time awareness of product uptime and functional stability.
  • Build and maintain expertise in several languages and their testing tool sets over time.
  • Work cross-functionally within a service team and be a core contributor in every significant engineering solution that is delivered
  • Solid understanding of system design, including the operational trade-offs of various designs
  • Solid programming and troubleshooting skills. You may be called upon to help with systems written in Java, .NET, Ruby, Go, Python and Javascript. You won’t be expected to know everything, but we are looking for people who can dig through a codebase for debugging and commit tactical fixes opportunities.

Qualifications:

  • You don't love writing code, you love writing code that tests the code.
  • You have 5+ years in technology with at least three in a QA Automation Role or SDET
  • You have a passion for automation – a key team goal is to reduce daily toil through automation.
  • You love to break things, and you like to share how you did it.
  • You can find your way around a database, but you are better at mocking them.
  • You can demonstrate familiarity with common language frameworks. Java is preferred to start, but .NET, Ruby, Go, Python and Javascript are also key to our product offering.
  • You have a desire to make the Internet a safer place.
  • You have a passion for tools, testing frameworks, methodologies and implementations. You choose them based on the best fit for the problem at hand. 
  • You approach problems from a product perspective, thinking through how the user will interact with what you're building.
  • You have strong communication skills. You ask questions, let others know when you need help, and tell others what you need. You write things down so someone else on your team can do them.
  • You're a problem solver. You believe the best work results from finding the simplest solution to complex challenges. We see simplicity as the greatest expression of intelligence and responsibility.
  • You see the big picture. You understand how the code you write interacts with systems and services, both internally and externally.

What we offer:

  • Competitive Compensation
  • In-office Lunches
  • Medical, dental, and vision benefits
  • 401(k)
  • Flexible paid time off
We are changing the world of software security. Do it with us.  
We believe in what we do and are passionate about helping our customers secure their business. We work hard, and we have fun doing it.
Solve the impossible. Easy = boring. 

If you’re looking for a fun work environment and like a challenge, you’ll love Contrast Security.

By submitting your application, you are providing Personal Information about yourself (cover letter, resume, email address, etc.)and hereby give your consent for Contrast Security, Inc. and/ or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. If you are a resident of the European Economic Area or are applying for a position in the European Economic Area, Contrast’s Privacy Statement reflects our policies around compliance with the General Data Protection Regulation (“GDPR”) and your rights respective to GDPR. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles and locations.
The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.
We also collect Personal Information in connection with your application for benefits. In addition to the above, Personal Information also identifies those on behalf of whom you apply for benefits. During your application for benefits, the categories of Personal Information that we collect include name, government-issued identification number(s), email address, mailing address, emergency contact information, and demographic information. We collect and use those categories of Personal Information for administering the benefits for which you are applying and ensuring compliance with applicable legal requirements and Contrast policies.
As a California resident, you are entitled to certain rights under CCPA: 

#LI-132606351
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Site Reliability Engineer, Opsgenie
 
java python saas linux cloud backend May 18
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian’s mission of “Unleash the potential of every team” is the guiding light behind what we do. We have developed well-known products (Jira, Confluence, Trello, etc.), that fit in the fabric of teamwork across different types of teams, and the processes to help every team succeed. 

One of these products is OpsGenie - a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. OpsGenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. OpsGenie also has a track record of operating at five-nines availability. This means reliability is built into our processes, systems, tools, and mindset.We live and breathe reliability

You will be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Atlassian. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms. 

We'd love it if you brought a deep understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to not f*** the customer. We're looking for an engineer who can analyze and help improve our monitoring and processes to get us to an even higher level of availability, scalability, and reliability.

On your first day, we'll expect you to have:

  • Expertise with software development, ideally Python/Java/Go/etc
  • Understanding of Linux and Networking systems
  • Hands-on experience with public cloud offerings (AWS components like EC2, CloudFormation, IAM, RDS, S3, DynamoDB, Kinesis - or equivalents, e.g. in GCP)
  • Experience operating high-availability, fault-tolerant, scalable, distributed software in production: building monitoring into your code, tweaking dashboards, defining alerts, etc...
  • Strong organizational and interpersonal skills

It would be great, but not mandatory, if you had:

  • A deep understanding of Observability (monitoring, logging, and tracing) best practices
  • Experience with front end development including React
More about our team:

Atlassian Site Reliability Engineering is a recently formed and rapidly growing group within the organization. We are in the process of building our teams, tools and systems as part of Atlassian's mission to build the best SaaS services in the world. This is a truly exciting team to join - we are currently planning to be involved with every technical team across Atlassian. We work side by side with the product family and platform developers to maintain and improve services and performance. We live our values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems.

Atlassian is growing fast. Our teams, products and services are evolving at an astonishing rate, and so the SRE challenge is to grow at the right speed in the right way. Our vision includes moving to ever more automated systems, using our love of analytics and focus on metrics to both feedback to us what is happening in the production and delivery pipelines, as well as drive decisions about where our pain points are and how we fix them. We also live the 'Play, as a team' value by having a strong focus on sharing learning experiences from the front line with the development teams.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Ops Growth Manager
Binance  
ops manager blockchain finance May 18
Please note, all positions at Binance require relevant experience. Applications without required experience will not be considered.

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money for people around the world.

Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Main missions:
Collect inputs to build agenda align on our Strategic Priorities and Must Win functional battles as well as under these teams decision making scope.
Participate actively in these meetings, taking minutes and following up action plan with owners to track progress.
Support SVP Ops EDP &Ops Functional Leader on business / projects presentations as well as data collection in order to help him/her to focus on strategic topics and stakeholder’s management.
Support of OPS Board, EDP OPS Board, connect externally to provide stimulus and inspiration for the respective Board teams. Support deployment of strategy in the markets.
Become qualified user of Operations systems and technology to be able to extract and consolidate relevant data SVP Ops EDP &Ops Functional Leader may need.

Your assets for this role:

  • At least 4 years of experience in highly competitive business environment
  • Functional competencies needed & technical skills
  • English spoken.
  • There are 1 to 100 users operating, promoting, and operating content on the Internet  
  • Ability to independently lead operational projects  
  • Strong data analysis ability  
  • Familiar with financial derivatives

Conditions
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
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Head of IT, Customer Support Technology
 
ops May 05
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Job description

Software is changing the world, and we’re at the centre of it all. With a customer list that reads like a who's who in tech and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira, Confluence, Bitbucket, Trello, and now Ops Genie. Motivated by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. We are a global company and seek customer focussed people to do the best work of their lives at Atlassian.

We are looking for a passionate and results-oriented Head of IT, Customer Support Tech to join our strong team in Austin. You will be responsible for building and managing Atlassian's Customer Support Technology platforms. The platform enables Customer Support Engineers to efficiently help our customers. The platform provides a fabulous omnichannel experience for our customers.

More About you

  • Are you passionate about working with a cross-functional, geographically distributed team to build and deliver mission-critical Customer Support Platform capabilities?
  • Do you enjoy the challenge of optimizing and scaling key Issue to Resolution business processes?
  • If yes, we believe you’ll be fully engaged and challenged in this role and have the opportunity to demonstrate your skills to positively impact the company.

More About the Role

  • You will define and drive the product roadmap for Atlassian's Customer Support Platform
  • You will deliver Business outcomes by focussing on reducing customer friction and increasing scale by making internal processes operationally efficient
  • Partner closely with Customer Success and Support organization to execute the platform roadmap
  • You are detailed oriented and drive alignment to strategic goals
  • You're passionate about staff development and mentorship


More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Mobile Engineering Manager
 
manager engineering manager android ops Apr 29
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.


Atlassian’s mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, Trello, etc. that fit into the fabric of teamwork across different types of teams, and the processes to help every team succeed.

One of these products is Opsgenie - a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Opsgenie also has a track record of operating at five-nines availability. This means reliability is built into our processes, systems, tools, and mindset. We live and breathe reliability.
Customers such as Looker, Whole Foods, Bitly, The Washington Post, EBSCO, Columbia University and Glassdoor use Opsgenie to modernise their incident management and response processes. ‘Downtime is not an option for Looker. Our customers rely on Looker to run their businesses. So, missing any alerts impacts all of our customers, and that's why we rely on Opsgenie.' (Graham from Looker). Opsgenie’s modern incident management processes help organisations all over the globe stream line the handoff points between Dev & Ops teams and plays an instrumental role in Atlassian’s mission.

The Opsgenie team is looking to hire an Engineering Manager to lead our Mobile engineering team. This is currently a team of 4 engineers who work on all aspects of the Opsgenie mobile experiences. The team is responsible for both the Android and iOS applications (including iPhone, iPad and Apple Watch).

We are looking for an engineering leader with the following requirements:

  • People Management
  • At least 2 years of experience managing people
  • Passion for mentoring and helping people on your team grow and achieve their goals
  • Prior experience with recruiting and building a high-performance team
  • Technical
  • At least 4 years of hands-on engineering experience working on mobile apps for enterprise software (either Android or iOS)
  • Keen eye for mobile architecture and able to assist your team in making the right choices for every project
  • Leadership
  • Able to partner with Product Managers and Designers and find the pragmatic middle ground on cross-functional expectations
  • Familiar with agile software development practices
  • Ability to drive technical excellence, pushing innovation and quality
  • Strong organizational and communication skills
  • Customer Focus
  • Demonstrated passion for product and delivering value to customers
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Senior Mobile Engineer
 
ios senior ops Apr 29
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.


Atlassian’s mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, Trello, etc. that fit into the fabric of teamwork across different types of teams, and the processes to help every team succeed.

One of these products is Opsgenie - a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Opsgenie also has a track record of operating at five-nines availability. This means reliability is built into our processes, systems, tools, and mindset. We live and breathe reliability.
Customers such as Looker, Whole Foods, Bitly, The Washington Post, EBSCO, Columbia University and Glassdoor use Opsgenie to modernise their incident management and response processes. ‘Downtime is not an option for Looker. Our customers rely on Looker to run their businesses. So, missing any alerts impacts all of our customers, and that's why we rely on Opsgenie.' (Graham from Looker). Opsgenie’s modern incident management processes help organisations all over the globe stream line the handoff points between Dev & Ops teams and plays an instrumental role in Atlassian’s mission.

You’ll be part of the growing Opsgenie Mobile team in our Bengaluru office. As part of this team, you will work on Opsgenie’s iOS application (Apple App Store). In the world of incident management, it is critical to have immediate access to alerts and to be able to rapidly respond to them. The iOS application is at the center of the response workflow. You will work closely with our product managers and designers, and collaborate with cross-functional teams as a part of the larger Atlassian family of Jira, Confluence, Trello, and Opsgenie products. At Atlassian, we thrive to push forward the future of mobile, so you will have the unique opportunity to work with many fellow mobile thought leaders and developer experts inside the company.

More about you:

  • 4+ years of enterprise iOS app development experience
  • 5+ years of total development experience
  • Passionate about improving user experience and delivering customer value
  • Strong understanding of iOS fundamentals, architecture components, and best practices (e.g.: MVVM pattern)
  • Experienced with Swift
  • Intimately familiar with push notifications
  • Familiar with these iOS technologies:
  • Dependency injection with swInject
  • Carthage dependency management
  • Alamofire
  • Experienced with writing testable code and working with mobile test frameworks
  • Leadership and mentoring skills

Bonus points for familiarity with these areas:

  • Sentry and iOS crash reporting tools
  • CI/CD for iOS application
  • Theming and styling including dark mode
  • SwiftUI
  • Functional reactive programming (RxSwift, ReactiveSwift, ReactiveCocoa or any other similar solution)
  • Building apps for Apple Watch
  • Today Widgets
  • Video conferencing with Twilio
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Frontend Engineering Manager, Opsgenie
 
frontend manager engineering manager javascript saas ops Apr 20
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.


Atlassian’s mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, Trello, etc. that fit into the fabric of teamwork across different types of teams, and the processes to help every team succeed.

One of these products is Opsgenie - a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Opsgenie also has a track record of operating at five-nines availability. This means reliability is built into our processes, systems, tools, and mindset. We live and breathe reliability.
Customers such as Looker, Whole Foods, Bitly, The Washington Post, EBSCO, Columbia University and Glassdoor use Opsgenie to modernise their incident management and response processes. ‘Downtime is not an option for Looker. Our customers rely on Looker to run their businesses. So, missing any alerts impacts all of our customers, and that's why we rely on Opsgenie.' (Graham from Looker). Opsgenie’s modern incident management processes help organisations all over the globe stream line the handoff points between Dev & Ops teams and plays an instrumental role in Atlassian’s mission.

The Opsgenie team is looking to hire an Engineering Manager to lead our Frontend scrum team. This is a team about 10 engineers who work on all aspects on the Opsgenie web frontend. The team uses a variety of frontend technologies including React, Angular and Vue.

Job Requirements
We are looking for an engineering leader with the following requirements:

People Management
- At least 2 years of experience managing people
- Passion for mentoring and helping people on your team grow and achieve their goals
- Prior experience with recruiting and building a high-performance team
Technical
- At least 5 years of hands-on engineering experience working on web frontends for enterprise software
- At least 2 years of hands-on engineering experience working on SaaS software
- Strong technical knowledge of JavaScript and a popular frontend framework like React or Angular
- Keen eye for frontend architecture and able to assist your team in making the right choices for every project
Leadership
- Able to partner with Product Managers and Designers and find the pragmatic middle ground on cross-functional expectations
- Familiar with agile software development practices
- Ability to drive technical excellence, pushing innovation and quality
- Strong organizational and communication skills
Customer Focus
- Demonstrated passion for product and delivering value to customers

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Demand Generation Manager
manager testing ops healthcare Apr 15
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. To make big improvements, we need innovative solutions that make great care available at affordable levels. At Sana, we are passionate about fixing this problem.

To do this, we have built a new kind of health plan from scratch for employers and their employees. Our customers can offer rich benefits to attract and retain top talent while paying less than traditional plans. Sana uses proprietary technology to cut out waste and a novel financing structure that gives companies money back when claims are low, saving up to 30% on total costs.

Sana is looking for a Demand Generation Manager to help build its Marketing dream team from the ground up.  The right candidate will have several years of experience in B2B marketing, be a master of marketing automation and email marketing, and have experience working closely with a Sales organization to break revenue records each quarter. You love winning, have a positive attitude, and motivate those around you to do their best work. The position is mostly remote, though some in-office work will be required.

What you will do

  • Be the master of our Marketing Automation Platform (MAP). Create and maintain marketing and operational flows in the MAP, and be the go-to person for executing strategies through that software.
  • Own the revenue goals for your channels of focus.  Meet and exceed those goals.
  • Understand our buyer personas and buyers’ journeys so that you can leverage them to send the right content to the right person at the right time.
  • All things around email acquisition.  Build emails, build campaigns, measure performance, maintain a clean email database, etc.
  • Create and maintain a testing framework to always be improving each aspect of the channels you own.
  • Create reporting that makes the results of your efforts clear to others across the company.
  • Work with Sales Ops to create and enforce Sales’ SLA’s, data gathering requirements, and attribution.
  • Seek out new marketing technologies, make business cases for the promising ones, and implement those that are approved.

About you

  • 4+ years of experience in marketing automation systems and email marketing. Similar experience in Salesforce CRM.
  • Experience in other B2B marketing channels - organic search, paid search, paid display, social, paid social, events, etc.A very competitive self-starter. You dream about moving your numbers up and to the right. You hate losing.
  • You are analytical.  You can take apart business problems piece by piece to understand where to start looking for answers.
  • You’re a great teammate, both with other Marketing team members, and just as importantly with Sales (who will be your ultimate customer). You have a demonstrated history of working well with Sales teams.
  • You are invigorated by, rather than anxious about, being the first person to do something at your company. Sana is a startup, and the Marketing team is in its early days.  For the foreseeable future, you will spend much more time creating than optimizing.

Benefits

  • Competitive salary
  • Stock options in rapidly scaling startup
  • Flexible vacation
  • Medical, dental, and vision Insurance 
  • 401(k) and HSA plans
  • Parental leave
  • Remote worker stipend
  • Wellness program
  • Opportunity for career growth
  • Dynamic start-up environment
About Sana
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!
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Site Reliability Engineering Manager, OpsGenie
 
manager engineering manager python saas linux cloud Apr 13
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian’s mission of “Unleash the potential of every team” is the guiding light behind what we do. We have developed well-known products (Jira, Confluence, Trello, etc.), that fit in the fabric of teamwork across different types of teams, and the processes to help every team succeed.

One of these products is OpsGenie - a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. OpsGenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. OpsGenie also has a track record of operating at five-nines availability. This means reliability is built into our processes, systems, tools, and mindset. We live and breathe reliability.

At Atlassian, we are serious about reliability. As a Manager in the Site Reliability Group, you will be responsible for leading a group of Software Engineers and/or Site Reliability Engineers to build a world class resiliency engineering team. We are passionate about building resiliency into our services. You will contribute by enhancing our systems, tools, processes, and training; as well as running incidents. This means that the ideal candidate has a strong track record of managing high performing teams and a strong understanding of computer science and/or information system fundamentals, is intensely curious about the technology, and continues to grow in technical expertise over time. 

You will also be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Atlassian. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms.

On your first day, we'll expect you to have:

  • Experience managing team up to 10 individuals
  • Proven track record of delivering results
  • Hands on experience leading SRE and resiliency focused teams
  • Proven experience in programming & diagnostics in languages like Go, Python, Java.
  • Have working knowledge & understanding of, large scale distributed systems
  • Hands-on experience in Unix/Linux OS environments and operating system internals, file systems, disk/storage and networking protocols.
  • Develop, deploy and manage tools to systematically run chaos experiments and measure the impact
  • Observe running systems, and determine/prioritize innovative ways to disrupt them
  • Exposure to at least one major cloud provider (eg. AWS, Google Cloud, Azure)
  • A strong desire to learn, and apply, new ways of thinking
  • Hands-on experience with public cloud offerings (AWS components like EC2, R53, CloudFormation, IAM, RDS, S3, DynamoDB, Kinesis - or equivalents, e.g. in GCP)
  • Exposure to one or more of GIT, Jenkins, JIRA, SQL, Linux Networking & Storage
  • Advocate internally for resiliency best practices

It would be great, but not mandatory, if you had:

  • Bachelors, Masters, or PhD in Computer science in a related technical field or similar experience
  • 3+ years managing high performing engineering teams
  • Highly-trusted knowledge in at least one domain and working knowledge in multiple tech domains
  • Passion for collaborating with and mentoring junior members of the team
  • A deep understanding of Observability (monitoring, logging and tracing) best practices
  • Experience with front end development including React
  • Interest in / experience with contributing to open source projects
More about our team:

Atlassian Site Reliability Engineering is a rapidly growing group within the organization. We are in the process of building our teams, tools and systems as part of Atlassian's mission to build the best SaaS services in the world. This is a truly exciting team to join - we are currently or are planning to be involved with every technical team across Atlassian.

We enable Atlassian to go fast by providing real-time feedback on production systems. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data-driven team, utilising a variety of data collection, enrichment, analytics and visualisations to learn about our complex systems.

We also live the 'Play, as a team' value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on and bash out code to support the team, we have a spot for you too.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Principal Engineer, Opsgenie
 
saas cloud aws gae testing ops Apr 13
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian’s mission of “Unleash the potential of every team” is the guiding light behind what we do. We have developed well-known products (Jira, Confluence, Trello, etc.), that fit in the fabric of teamwork across different types of teams, and the processes to help every team succeed.

One of these products is Opsgenie - a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Opsgenie also has a track record of operating at five-nines availability. This means reliability is built into our processes, systems, tools, and mindset. We live and breathe reliability.

Customers such as Looker, Whole Foods, Bitly, The Washington Post, EBSCO, Columbia University and Glassdoor use Opsgenie to modernise their incident management and response processes. ‘Downtime is not an option for Looker. Our customers rely on Looker to run their businesses. So, missing any alerts impacts all of our customers, and that's why we rely on Opsgenie.' (Graham from Looker). Opsgenie’s modern incident management processes help organisations all over the globe stream line the handoff points between Dev & Ops teams and plays an instrumental role in Atlassian’s mission.

We are looking for engineers across all levels to join our team in Bengaluru. You will be responsible for leading the product development and platform teams that build Opsgenie’s core product features such as alerting flow, notifications management, user management and pricing & subscription management. You will apply your inquisitive approach in a collaborative manner no matter the task, solving complex problems whether they touch the customer or simply compliment the work of your team.

You will also be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Atlassian. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms.


  • BS degree in Computer Science or equivalent work experience
  • 10+ years of leadership experience in program management and/or software development teams.
  • Prior hands-on experience in operating services that offer five 9s availability
  • Prior hands-on experience in software development as a member or leader of a development team.
  • Experience designing, building, and operating large systems with scalability, availability, testing and performance requirements
  • Real passion for learning and mentoring your team to evolve the engineering craft within your team
- Understanding of SaaS, PaaS, IaaS industry with hands-on experience with public cloud offerings (e.g., AWS, GAE, Azure)
- Familiarity with AWS Services (DynamoDB, SQS, SNS, EC2, and ElastiCache)
- Experience with building microservices designed for high availability and low latency
- A passion for applying DevOps concepts (CI/CD, etc.) to improve the delivery process of software
- Experience in ElasticSearch and Redis
- Experience with Authentication and Authorization (SSO, OAuth2, OpenID Connect)
- Familiarity with Reactive Systems

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Head of Legal Operations
 
ops finance Apr 09
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Do you love working in a fast-paced, agile environment?  Do you love the challenge of taking on big, complex projects and driving them to successful completion? Do you want to be part of a rapidly growing, successful company as we continue to scale for more growth? If so, let’s talk! 

We are looking for a Head of Legal Operations to join our growing Legal team in San Francisco, California.We’re seeking an experienced leader with strong business acumen  who has the ability to define and execute on a vision for a world class legal operations function, and can effectively drive and lead change across the Legal team and cross-functionally throughout the company.

In This Role You’ll Get To

  • Create and execute a long-term technology roadmap to drive legal operations effectiveness and efficiencies.This includes technology and processes to address invoice management, vendor management, contract management, compliance management, knowledge management, and anything else to help us build for scale.   
  • Showcase your strong analytical skills by documenting, collecting, analyzing, and reporting relevant data to improve legal operations. 
  • Facilitate, create, and execute the Legal teams’ long-term strategic and operational planning process and follow-on actions. This includes working with the Legal leadership team to align on priorities and create accompanying OKRs, and reporting on key operational and substantive metrics. 
  • Manage the budget for the Legal team, closely partner with our Finance team to drive responsible spending, and make and implement budget recommendations to the General Counsel.
  • Create a legal vendor management program to ensure quality outside counsel support at the right rates and under optimal fee arrangements. Hold regular business reviews with Legal stakeholders. Negotiate fee agreements with legal vendors. Drive governance and enforcement of vendor billing guidelines. 
  • Liaise with cross-functional teams such as our People, IT, Sales Ops, Procurement, and Finance teams to build on established partnerships and collaborate on projects.  
  • Organize and manage legal and department institutional knowledge via the creation of a centralized knowledge management repository, and standardizing processes, policies, practices, nomenclature, and templates. 
  • Assist with litigation support and intellectual property management.  Support e-discovery, legal hold process, and document review. 
  • Keep current on the latest legal operations industry trends and developments. 
  • Provide training and support to legal team members and internal clients. 
  • Provide regular reporting on workflows, metrics, and efficiency initiatives to all relevant internal stakeholders.

On Your First Day We’ll Expect You To Have

  • 6-10+ years of legal operations experience with dynamic, challenging responsibilities as a strategic partner working with a globally-focused Legal team. 
  • A history of successful collaboration with Legal and cross-functional teams in building a culture of process improvement, operational excellence, and superior customer service and experience. 
  • Experience with project management, analytics and metrics, and in-house Legal support models. 
  • The power to drive strategic and tactical objectives, and the aptitude to shift between both on the fly. 
  • The ability to work effectively in a fast-changing environment. 
  • Strong partner alignment and management skills in a highly matrixed organization. 
  • Self-starter with a sense of urgency to get things done.
  • Ability to handle competing priorities in a dynamic environment
  • High integrity, a team-oriented mentality, humility, a healthy sense of humor and a how-can-I-help, get-it-done attitude.
  • Process-oriented with experience reducing manual work and increasing operational efficiencies.  
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Engineering Manager, Ops Genie
 
ops manager saas cloud aws gae Apr 09
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

We have an opportunity for an Engineering Manager to lead and develop a team of high performing developers for our Ops genie team in Bengaluru.

Opsgenie - a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Opsgenie also has a track record of operating at five-nines availability. This means reliability is built into our processes systems, tools, and mindset.

Customers such as Looker, Whole Foods, Bitly, The Washington Post, EBSCO, Columbia University and Glassdoor use Opsgenie to modernise their incident management and response processes. ‘Downtime is not an option for Looker. Our customers rely on Looker to run their businesses. So, missing any alerts impacts all of our customers, and that's why we rely on Opsgenie.' (Graham from Looker). Opsgenie’s modern incident management processes help organisations all over the globe stream line the handoff points between Dev & Ops teams and plays an instrumental role in Atlassian’s mission.

Where you’ll make an impact

You will be responsible for leading the product development and platform teams that build Opsgenie’s core product features such as alerting flow, notifications management, user management and pricing & subscription management. You will apply your inquisitive approach in a collaborative manner no matter the task, solving complex problems whether they touch the customer or simply compliment the work of your team. You will also be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Atlassian. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms.

You will be responsible for building an effective team, empowering them to achieve their goals and deliver value to our customers (both internal & external) and Atlassian.

Your greatest responsibility will be looking after the individuals reporting to you, mentoring, coaching and supporting them in their professional development, unlocking their potential, and challenge them to step outside their comfort zone to grow and excel.

You will work closely with product management to influence the direction of our new services and plan the steps to get there. You will collaborate with developers to ensure they build reliable, scalable services & strive for technical & operational perfection, while balancing the needs of our customers and the business. You will be working cross-geo with the Sydney team and other partners across the globe, with the potential for travel to help drive collaboration.

More about you

On Your First Day, We'll Expect You To Have

10+ years in software development - preferably with Cloud services.

2+ years’ experience in a people management role - hiring, motivating, growing, empowering, and performance managing.

A dedication for building high-performing teams, putting others before yourself, and delighting in your team members’ successes.

Proven coding skills, with the ability to guide your team in code design and reviews, mentor junior developers and assist your team to tackle technical challenges.

A passion for solving complex business problems, and the proven ability to share that passion with your team.

A strong collaborative mindset; to work closely with your peers in Product Management, Design, other Development Leads, Quality Engineering, etc - to bring diverse viewpoints and goals together.

Excellent communication and organisation skills; to effectively prioritise work, set expectations with partners, communicate progress, negotiate dependencies, and resolve conflicts.

High quality standards, holding yourself and your team accountable for delivering Enterprise-quality software that delights customers.

A strong drive for innovation and improvement - always pushing, encouraging and enabling your team to improve their tools, processes and culture; keeping them agile and creative with lightweight processes.

Nice To Have, But Not Mandatory

Understanding of SaaS, PaaS, IaaS industry with hands-on experience with public cloud offerings (e.g., AWS, GAE, Azure)

Experience with continuous delivery and deployment

Experience in large scale transformation (think monolith to micro-services)

More About Our Benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More About Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .

Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.



More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Program Manager, Server & Data Center
 
ops manager Apr 08
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

The role:
As the Program Manager (Ops) within the Atlassian’s Server and Data Center team, you will support leadership team operations, guide reporting mechanisms, craft kick-ass communications for various audiences and own key team cadence events.

To be successful in this role you will be able to engage with Server leadership, teams and stakeholders, work closely with other Server PgMs, as well as keep your ear to the ground on the bigger picture of reporting and planning cadences at Atlassian.

You are someone who thrives in making order out of chaos! The success of the Server ability to stay across all of our work is dependent on well designed and communicated rituals. Does this sound exciting to you? Then you might be the person we're looking for.

You will:

  • Work closely with the Head of Business and Group Program Manager to plan and co-ordinate Server and Data Center leadership team cadence and deliverables
  • Assess and iterate on our practices to make them more impactful for everyone involved. Get retrospective data from our stakeholders, identify problems, and get creative to solve them with the team
  • Plan, organise and facilitate team events like Server town halls, quarterly leadership offsites, people leaders meetings and other planning and communications rituals
  • Coordinate and run key projects to help set up Server and Data Center for success, for example, workforce planning, strategy deliverables, innovation programs amongst others

About You:

  • Are first and foremost a highly organized individual
  • You are an overachiever and understand how to plan ahead to achieve outcomes
  • You have experience working with senior stakeholders, large teams, and across different timezones
  • Logistics and blockers are things you like to knock out of the park
  • You are thoughtful in your communication style - you are clear, and you keep it fun
  • You have empathy for teams and optimize for their time and input

On your first day, we'll expect you to have:

  • 3+ years of relevant professional experience in a product organisation
  • Technical aptitude, ideally with experience working in the Atlassian collaboration toolset
  • Ability to work ahead of the clock and anticipate upcoming needs
  • Experience in running smooth operations, and interest in diagnosing operational pain points
  • Clear and early communication skills - both visual and written
  • Can-do attitude and the ability to balance priorities
  • Ability to promote, define, refine and carry out lightweight processes that fit our culture and values
  • Passion for Atlassian's collaboration tools, and how they empower teams to unleash their potential

It's great, but not required, if you have:

  • Experience working in a fast-growing software product organization with design and development teams, who may be located in different geographies
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
Share this job:
Principal Frontend Engineer, OpsGenie
 
frontend javascript html css saas cloud Apr 06
Atlassian is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Atlassian’s mission of “Unleash the potential of every team” is the guiding light behind what we do. We have developed well-known products (Jira, Confluence, Trello, etc.), that fit in the fabric of teamwork across different types of teams, and the processes to help every team succeed.

One of these products is Opsgenie - a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Opsgenie also has a track record of operating at five-nines availability. This means reliability is built into our processes, systems, tools, and mindset.

Customers such as Looker, Whole Foods, Bitly, The Washington Post, EBSCO, Columbia University and Glassdoor use Opsgenie to modernise their incident management and response processes. ‘Downtime is not an option for Looker. Our customers rely on Looker to run their businesses. So, missing any alerts impacts all of our customers, and that's why we rely on Opsgenie.' (Graham from Looker). Opsgenie’s modern incident management processes help organisations all over the globe stream line the handoff points between Dev & Ops teams and plays an instrumental role in Atlassian’s mission.

We are looking for engineers across all levels to join our team in Bengaluru. You will be responsible for leading the product development and platform teams that build Opsgenie’s core product features such as alerting flow, notifications management, user management and pricing & subscription management. You will apply your inquisitive approach in a collaborative manner no matter the task, solving complex problems whether they touch the customer or simply compliment the work of your team.

You will also be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Atlassian. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms.
 

On your first day, we'll expect you to have:

  • 10+ years of experience designing and building a production-level large scale web application.
  • Proven experience building responsive & intuitive front-end web applications using HTML, CSS, JavaScript (we use React, Redux, Webpack, GraphQL and more).
  • Experienced building single-page applications in JavaScript/TypeScript 
  • Architect, design and Build complex user interfaces from the ground up using the latest web technologies – from gathering requirements, design, build, deploy and ownership.
  • You will own the front-end development for one or more of our product / services.
  • You are comfortable conducting code reviews and giving feedback to ensure high standards of code maintainability and extensibility
  • Address complex problems at both an application and system level
  • Experience building a service from the ground up is preferred – be product-focused, driving the design, development, and implementation in order to turn a user’s pain-points into simple and elegant solutions that are loved.
  • Experience with AWS infrastructure and/or Microservices is preferred.

  • It's great, but not required, if you have:
  • - Understanding of SaaS, PaaS, IaaS industry with hands-on experience with public cloud offerings (e.g., AWS, GAE, Azure)
  • - Familiarity with AWS Services (DynamoDB, SQS, SNS, EC2, and ElastiCache)
  • - Experience with building microservices designed for high availability and low latency
  • - A passion for applying DevOps concepts (CI/CD, etc.) to improve the delivery process of software
  • - Experience in ElasticSearch and Redis
  • - Experience with Authentication and Authorization (SSO, OAuth2, OpenID Connect)
  • - Familiarity with Reactive Systems
More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.
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Marketing Operations Manager
manager ops Jan 17
Do you love data? Analyzing, optimizing, segmenting, enhancing and automating it? Then seize this opportunity to shape the marketing operations infrastructure and technology strategy in your vision. If you’re an analytical, data-driven and strategic marketing operations professional, this is a chance to demonstrate the impact of marketing ops as a strategic component of Demand Gen for Dragos, a rapidly growing cybersecurity leader. 

Reporting to the Sr. Director of Demand Generation, you will have ownership of all marketing operations, data and measurement tools. You’ll create processes and KPIs that identify the best performing content, events and programs.  You will also be instrumental in designing and executing nurture programs that drive MQLs while optimizing  Dragos’s use of Hubspot and related martech tools.
In addition to ongoing reporting, you will always be thinking about evolving the sophistication of our data, reporting and automation capabilities to meet the needs of BDRs, Sales, Marketing and other data-dependent stakeholders.

Responsibilities

  • Create, manage and continuously improve demand gen/ABM reporting and make campaign recommendations  
  • Help develop a best in class lead to revenue process by creating the right KPIs
  • Identify and track marketing KPIs/metrics of the entire lead lifecycle to measure conversion to closed business
  • Own process to support Account Based Marketing strategy
  • Provide enablement to BDR team
  • Help select and implement the best website personalization/chat tools.
  • Work closely with Sr. Director of Demand Generation to create best practices for workflows, lead /account scoring, lead distribution, reporting and nurture campaigns 

Qualifications

  • 4-6 years of experience in a similar role that required analytical and operational skills
  • Experience with Hubspot and Salesforce
  • Familiarity with data cleansing, verification and enhancement solutions
  • Experience conducting data analysis in a concise way to effectively “tell a story" with data
  • Self-directed with an ability to work both independently and cross-functionally
  • Strong Microsoft Excel skills
  • Ability to effectively collaborate with a largely remote team
  • Excellent written & verbal communication and presentation skills with all levels of management
  • Account Based Marketing experience a plus
  • Ability to thrive in a start-up environment
Dragos seeks passionate, hard-working, fun-loving, small-ego, big-brained people. Our tagline is “Safeguarding Civilization” not because we think highly of ourselves, but because the problems we are solving are critically important. We look for experts across industries who are committed to growing global expertise in the space by training the next wave of future innovators and thought leaders.  

We offer competitive salary, equity, full benefits (medical, dental, vision, disability, and life insurance-all 100% covered) and 6% match-401K. 

Dragos is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us!
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Lifecycle Marketing Coordinator
html css ops Jan 13
About Imperfect

Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.

We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!

We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!

About the Role:

Imperfect is seeking a Lifecycle Marketing Coordinator to focus on the execution and optimization of our lifecycle marketing channels. Reporting to the Lifecycle Marketing Manager, the Coordinator will blend content optimization, audience targeting, and execution tactics to maximize the effectiveness of our customer communications around retention, acquisition, and AOV. Day-to-day tasks include the deployment of batch and triggered emails, reporting on campaign performance, and using data to make optimizations to future and ongoing campaigns.

We’re looking for a contributor that takes pride in the details, enjoys staying organized and is always looking to test new ideas. In this role, the Coordinator will be managing the critical details of the email channel for Imperfect. This role is part of a high-performing, data-driven marketing organization that values teamwork and collaboration. We’re excited to have a Coordinator to ensure email marketing is one of Imperfect’s most highly effective acquisition and retention channels.

Responsibilities:

  • Build and deploy batch and triggered email campaigns (code HTML, create audiences, build workflow logic, QA images, and links, report on metrics)
  • Execute Imperfect’s ad-hoc campaigns and weekly newsletter. Coordinate with creative and ops teams to develop assets and timelines for deployment
  • Execute ongoing A/B and multivariate tests to drive incremental business growth
  • Report on campaign performance and share insights/learnings with the team
  • Analyze campaign data and make recommendations on new opportunities for improvement
  • Work cross-functionally with teams inside and outside of marketing to create and optimize compelling campaigns for our customers
  • Build and maintain documentation around lifecycle campaigns, test results, and processes

Skills and Qualifications:

  • Bachelor’s degree preferred, or equivalent experience
  • 1+ years email channel experience, with hands-on experience building and deploying campaigns
  • Experience with email automation platforms (especially Iterable) a plus
  • Solid analytical skills with a passion for using data to make decisions
  • Strong collaboration, communication (verbal and written), and project management skills
  • Experience and understanding of multivariate testing
  • Skilled with Excel, SQL a plus
  • Basic HTML/CSS knowledge preferred; willingness to learn required

About You:

  • You’re results-driven and have a proactive mindset
  • You’re able to think creatively and constantly test new ideas
  • You thrive in a fast-paced environment
  • You’re a problem solver and can pivot quickly when needed
  • You have organizational skills with exceptional attention to detail and accuracy
  • You’re passionate about our mission to eliminate food waste and create a better food system for all

Details of the Position:

  • Full-time exempt position reporting to the Lifecycle Marketing Manager
  • Based out of our San Francisco Headquarters in the Bayview district
  • Salary and employee stock options commensurate with experience
  • Competitive benefits package including health care, paid vacation, 401K, paid parental leave, and recurring credit towards your Imperfect account!
  • Opportunity to work from home regularly

Physical Requirements:

  • Sedentary work; involves sitting most of the time
  • Occasional movement around the office may be necessary
  • Regular work with computers, including keyboards, mouses, and screens
  • Standing desks and / or other ergonomic accommodation is available upon request
  • Regular use of mobile devices, including smartphones and tablets
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
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Senior Backend Engineer - Driver Team
Heetch  
microservices go backend senior ruby ops Jan 01
Note before applying :
We're a young company iterating over our remote culture so for now, we're only working with people in locations where the time zone is: -3 hours > Paris time zone < +3 hours

Driver Team @Heetch

We're a multi-disciplinary product team on a mission to Revolutionize our European and International Drivers platform. Our team deploys all the features our drivers need to easily signup, register and get trained to start driving with Heetch
At Heetch, we are committed to provide a great mobility solution, and an enjoyable experience for all our users : passengers AND drivers
Everyday in the Driver team, we aim at building a nice, easy to use app all our drivers will enjoy!

We're looking for product-focused, user-centered Engineers, that are ready for a challenge and want to have an impact at scale (our app is used every day by thousands of drivers all across the world ). We hire for talent and team fit, not location, that's why members of our team are based remotely all throughout Europe.

Tech stack:

  • Microservices.
  • Docker with Mesos & Marathon.
  • Services owned by our teams are written in Go. 
  • We follow community guidelines and best practices.
  • Kafka


Our values:

  • Be Kind: It's all about transparency. We discuss everything openly within the team. Our speak up culture is strong.
  • Communicate Wisely: Our remote first team is fully distributed, and we work hard at that, but feel free to work from any of our offices in Paris, London, Lyon, Bruxelles or Casablanca.
  • Free Mind: We celebrate the wins, but more importantly we're not afraid to fail, we always learn and go again.
  • General Interest first: Thanks to team unity, no one is left behind.
  • Make it Happen: Code quality? It's not software without tests.


Does it sound like you?

  • You are passionate and excited about Golang.
  • You've got more than 5 years of experience as a software engineer.
  • You've worked with microservices in production.
  • You're eager to improve on and push boundaries with Go, just like we are!
  • You show track record of designing elegant APIs that are easy to use and well documented.
  • You have a full event-driven mindset.
  • You're not afraid of leaving your comfort zone.
  • You are ready to make an impact on the drivers' use of our app, and you have a growth mindset.
  • + If you've worked with Ruby and Kafka in production, it's a plus :)


What will you do?

  • Work with engineers to design, build, ship and maintain microservices in production
  • When needs must, debug issues direct on production spanning multiple services and stacks.
  • Contribute to architectural and design decisions, at scale, around our microservice and event-driven architecture.
  • Maintain and work on the Authentication layer of Heetch.
  • Help design and build, from the ground up, a modularised signup platform to fuel our growth and expansion plans.
  • Work on large scale extraction projects, as we migrate legacy systems (Ruby), into our event-driven architecture.
  • Participate in Code Reviews and provide feedback to your colleagues.
  • Share knowledge with everyone and help your team to grow.
  • Have the freedom to experiment. Intrigued by a new tech or library? Go for it! Let's see how it improves our services.
  • Have product ownership by working closely with Product, mobile and data teams. It's not just about writing code.

What will be your main challenges?

The opportunity and challenge ahead for the Driver team is immense and will help facilitate the companies continued growth. This team is responsible for the entire acquisition and signup suite of products, which includes but is not limited to, Driver signup & application, Driver referral and Driver onboarding & training as well as building tools for the Ops and Care teams that manage driver applications. Our multi-disciplined team allow us to work autonomously across the realms of our scope - Basically, this means that we own our roadmap entirely, and we empower each team member to contribute and influence how and what we work on.
Help us spread good vibes with Heetch !
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Senior Dev Ops Engineer
aws docker pulumi kubernetes terraform ops Dec 23 2019

What we are looking for:

The Senior DevOps Engineer is a high-impact role where you will work closely with the software engineering teams to help them deploy critical software to AWS. This position will have significant impact on building out our growing infrastructure, implementing infrastructure-as-code with Pulumi, and leveraging Kubernetes for orchestration of Docker containers.

A passion for data security is key as you will be frequently dealing with patient data that falls under HIPAA regulations. Your desire and ability to collaborate, mentor, and learn is critical to your success at IDx. You must have a demonstrable enthusiasm for good DevOps practices and an irresistible urge to share them with others. You are someone who identifies issues early and brings them to the table along with multiple solutions. You believe that continuous improvement is key to the difference between good and great and can inspire others to follow your example. You love learning and teaching and find satisfaction in multiplying the effectiveness of those around you.

To be successful in this role you must be able to:

  • Apply best practices and help others understand their importance.
  • Effectively document the architecture, design and functionality of implementations.
  • Have awareness of new trends, technologies, and tools and understand when to apply them.
  • Communicate complicated technical concepts to diverse audiences.
  • Make others better through documentation, technical guidance, and mentoring.

Requirements:

  • Strong analytical skills with great verbal and written communication.
  • Experience architecting, designing, implementing, and deploying complex solutions.
  • Experience with both Linux and Windows.
  • Experience with Docker and Kubernetes.
  • At least 5 years’ DevOps experience.
  • 3+ years’ experience building "Infrastructure as Code" with a strong understanding of Amazon Web Services (AWS) Experience making decisions that balance the tradeoffs between technical and business needs.
  • Applicants must not now or in the future need IDx to sponsor an immigration case for employment (for example, H-1B or other employment-based immigration cases).

What will help you in this role:

  • Experience delivering highly secure and efficient solutions within comprehensive compliance regulations.
  • AWS Certified Security Specialty.
  • Experience with infrastructure-as-code tools such as Pulumi or Terraform.
  • Experience working with data in a HIPAA compliant environment.
  • Knowledge of or interest in the medical device software development industry.
  • Experience working in an ISO- or FDA-regulated environment, or another highly regulated environment (FAA, etc.) and working with Quality Management Systems.

IDx is a challenging and rewarding environment that provides amazing opportunities to:

  • Work on unique opportunities that will be hard to find at other companies.
  • Work on the first ever autonomous AI system cleared by the FDA to provide a diagnostic decision.
  • Work with world-renowned doctors who are pushing the limits of machine learning in medicine.
  • Tackle complex problems/projects with the highest levels of quality and execution for audiences that include top technologists, the FDA, and world-leading healthcare providers.
  • Push the accessibility and quality of healthcare to new heights to improve the lives of millions of people.
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Senior Systems Engineer / Dev Ops
ruby linux aws senior ops Dec 06 2019

Our team at Production Mason is hiring a Systems / Dev Ops Engineer! 

We’re a quickly growing startup building a solution for the film + production industry’s woes. While we’re headquartered in the glitz and glam of Los Angeles, we operate as a tightly knit, remote-first team. 

We’re a small company, and that’s given us the opportunity to bring intention to who we are as a team and to the product we’re building. We believe that work can actually be joyful, and we’ve put a lot of thought and effort into making that a reality. 

Our product is feature-rich, wildly ambitious, and presents plenty of interesting tech problems. We’re uniquely poised to make a big splash in an immense industry. Not only is the space fun (HBO, Netflix, Marvel!), but the industry is genuinely excited about what we’re building.

Technologies Used

• AWS

• Kubernetes

• Terraform

• Dockers

• Linux, Unix Shell and scripting with Bash/Ruby 

• Prometheus and Grafana

• Ruby/Rails

• Webpack

Requirements

• You’re kind.

• You truly love your craft.

• You’re experienced. We’re a small team with big dreams, and right now we need someone who has built quite a few things and has a good grasp of the inherent challenges.

That’s it. That may come across as simplistic, but that simplicity is at the core of who we are—heartfelt people, focusing on what matters. If that sounds like you, we can’t wait to hear from you!

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Senior Backend Engineer - Ride Team
Heetch  
senior backend ops design Dec 02 2019

Note before applying: We're a young company iterating over our remote culture so for now, we're only working with people in locations where the time zone is: -3 hours > Paris time zone < +3 hours

Ride Team @Heetch

Our mission is quite simple: make passengers and drivers meet, and get them where they need to be. 

“Transportation is a serious business” — Jason Statham as Frank Martin

Our team is responsible for providing the best ride experience, by building both the smoothest ordering experience, and the platform and algorithms responsible for realtime execution and online optimization of Heetch's marketplace across all our markets(matching, dynamic pricing, ETA, heatmaps)

Our impact on the business and on the experience of both passengers and drivers is unprecedented. Every ride must be reliable, efficient, and affordable, and we're building the algorithms that make that possible by optimizing supply and demand. We have high standards and high expectations on our output, we ship fast and we scale our work for all markets.

To achieve this, we’re all working together amongst Product, Mobile & Backend Devs, Design, Data Analysts & Scientists, and Ops team to successfully target structural next steps, deliver, track and iterate.

Tech Stack

  • Microservices.
  • Docker with Mesos & Marathon.
  • We ship new services on a weekly basis (at least we try to ).
  • Services owned by our teams are written in Go. 
  • We follow community guidelines and best practices.
  • Kafka

Our team's values

  • Move fast not furious.
  • Don’t be scared of failure, learn from it and try again.
  • Unit and functional tests are as important as code.
  • Code is always evolving we do not think in versions.
  • We’re not just here to push code, product ownerships equally spread amongst the team.

Our team's life

  • Work wherever you want: we’ve always been remote first but also have a shiny new office in Paris, Lyon, Brussels and Casablanca.
  • Open communication: everything is public within the team.
  • You are not alone: we use Slack and video calls every day.
  • Continuous improvement: weekly team retrospective and strong Speak Up value.

Does it sound like you?

  • You have professional experience in Golang.
  • You've worked with microservices in production before.
  • You've got more than 5 years of experience as a software engineer.
  • You've been exposed with real time problematics.
  • You have an event driven mindset.

Bonus

  • If you've been exposed to Geo related problematics before, it's a plus.
  • If you already have experience with an event-driven architecture, we'd also love to know more.
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Edge Solutions Engineer
ops Nov 27 2019

Edge Solutions Engineer Job Description

GRT is carefully searching for new candidates for a high profile, global commerce engagement located in Sunnyvale and San Bruno, CA.  Local residence is preferred but Pacific Time zone a baseline focus. 

We are looking for a solid foundation of technology understanding and work/school experience; we are also equally interested in promising communication skills, and growth potential of any candidate. 

As an Engineer on the Edge Solutions team, you'll help spearhead evangelizing, onboarding and troubleshooting the Edge Foundation products for companies around the globe to help them be successful in delivering performant, robust web applications.

Responsibilities:

  • Onboarding new customers onto our Edge Proxy/CDN & vendor CDNs
  • Providing architectural guidance to support large and complex systems integration and solution implementation
  • Developing & contributing to documentation and guides for Edge Foundation architecture, products and features
  • Collaborating with other Edge Foundation teams to shape features and products
  • Collaborating with developers and operations teams to implement best practices for performance, security and scaling
  • Guiding developer and ops teams in writing custom code to satisfy business requirements in the Proxy/CDN
  •  Developing training material and creating User Guides
  • Training our internal customers on using Edge Foundation products and features
  • Evangelizing new products and features to existing and potential internal customers
  • Assisting customers in investigating bugs in their origin configurations
  •  Assisting customers in making changes to Edge Proxy/CDN configurations
  • Identifying and building tools to help Edge Solutions and our customers reduce the time to resolution for troubleshooting tasks Automating common tasks to reduce Edge Consulting toil

Requirements:

  • 2+ years working with HTTP request/response protocols/lifecycle and related troubleshooting tools and techniques (curl, dig, tcpdump, etc.)
  • Strong written and verbal communication skills, including writing technical documentation
  • Ability to interact effectively with a variety of business and technical stakeholders Ability to translate complex solutions and features into easy to implement actions for customers
  • Attention to detail
  • Knowledge of existing proxy and CDN technologies
  • The drive and passion to learn
  • A detective-like approach to debugging complex systems prior experience working with external customers a plus

Edge Solutions 5 Primary Pillars

  • Documentation/Training
  • Ease of Development/Debugging Tooling
  • Solutions Architecture
  • Evangelism
  • Advanced Configuration Consulting/Management/Debugging
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Director of Engineering Productivity
aws cloud ops Nov 27 2019

Position Summary

As the Director of Engineering Productivity you will focus on improving engineering productivity by improving our processes, tools, and technologies.  You will grow an existing SRE team and create a Build team. You will lead your teams to deliver highly scalable and resilient cloud deployment and provisioning solutions.  You will need to have experience in delivering and maintaining large-scale high-availability systems.

Are you a passionate leader with a history of building and leading teams that are collaborative, innovative, and inspiring?  Are you looking for an opportunity to improve the job satisfaction levels of everyone in engineering?

This role will be located in our HQ in NY, NY or remote on the East Coast of the US or in Argentina.

What you will do:

  • You will engage with all engineering teams to identify areas of improvement
  • You will define SLAs for each service
  • You will collaborate with engineering teams to define standards
  • You will measure engineering processes, systems and tools, and provide solutions that support continuous improvement
  • You will help Product and Engineering Leaders develop and execute on a long-term technology roadmap that will enable teams to work better and innovate

Who you are:

  • You have at least 10 years of experience in managing software, dev ops, and test engineers and building large-scale distributed systems.
  • You have transformed engineering organizations to adopt SRE as a part of the culture.
  • You have a deep understanding of AWS and cloud architecture and services.
  • You have expertise within the container and container orchestration space (Docker, Kubernetes, etc.).
  • You have worked with infrastructure provisioning tools like CloudFormation, Terraform, Chef, or Puppet, and enabled CI/CD pipelines using tools such as Jenkins, GitLab, or AWS Code Pipeline.
  • Excellent communication skills to collaborate with cross functional partners and independently drive projects and decisions
  • Bachelor's degree or higher in a quantitative/technical field such as Computer Science, Engineering, Math
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DevOps Engineer: Automate and scale infrastructure. Remote North America
aws devops python saas mongodb backend Nov 10 2019

The Opportunity

SecurityScorecard is hiring an Ops Engineer to bridge the gap between our global development and operational teams who is motivated to help continue automating and scaling our infrastructure. The Ops Engineer will be responsible for setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development lifecycle. Your role would be to ensure the optimal availability, latency, scalability, and performance of our product platforms. You would also be responsible for automating production operations, promptly notifying backend engineers of platform issues, and checking long term quality metrics.

Our infrastructure is based on AWS with a mix of managed services like RDS, ElastiCache, and SQS, as well as hundreds of EC2 instances managed with Ansible and Terraform. We are actively using three AWS regions, and have equipment in several data centers across the world.

This role will be remote in North America, or in our HQ in NY, NY.

Responsibilities

  • Training, mentoring, and lending expertise to coworkers with regards to operational and security best practises. 
  • Reviewing and providing feedback on GitHub Pull Requests to team members AND development teams- a significant percentage of our Software Engineers have written Terraform.
  • Identifying opportunities for technical and process improvement and owning the implementation. 
  • Championing the concepts of immutable containers, Infrastructure as Code, stateless applications, and software observability throughout the organization.
  • Systems performance tuning with a focus on high availability and scalability.
  • Building tools to ease the usability and automation of processes
  • Keeping products up and operating at full capacity
  • Assisting with migration processes as well as backup and replication mechanisms
  • Working on a large-scale distributed environment where you were focused on scalability/reliability/performance
  • Ensuring proper monitoring / alerting are configured
  • Investigating incidents and performance lapses

Come help us with projects such as…

  • Extending our compute clusters to support low latency, on-demand job execution
  • Turning pets into cattle
  • Cross region replication of systems and corresponding data to support low latency access
  • Rolling out application performance monitoring to existing services, extending integrations where required
  • Migration from self hosted ELK to a SaaS stack
  • Continuous improvement of CI/CD processes making builds & deployments faster, safer, and more consistent
  • Extending a Global VPN WAN to a datacenter with IPSec+BGP

Requirements

  • 3+ years of DevOps and/or Operations experience
  • 1+ years of production environment experience with Amazon Web Services (AWS)
  • 1+ years using SQL databases (MySQL, Oracle, Postgres)
  • Scripting ability (Bash, Python, C++ a plus)
  • Strong Experience with CI/CD processes (Jenkins, Ansible) and automated configuration tools (Puppet/Chef/Ansible)
  • Experience with container orchestration (AWS ECS, Kubernetes, Marathon/Mesos)
  • Ability to work as part of a highly collaborative team
  • Understanding of monitoring tools like DataDog
  • Strong written and verbal communication skills

Nice to Have

  • You knew exactly what is meant by "Turning pets into cattle"
  • Experience working with Kubernetes on bare-metal and/or the AWS Elastic Kubernetes Service.
  • Experience with RabbitMQ, MongoDB, or Apache Kafka.
  • Experience with Presto or Apache Spark.
  • Familiarity with computation orchestration tools such as HTCondor, Apache Airflow, or Argo.
  • Understanding of network concepts- OSI layers, firewalls, DNS, split horizon DNS, VPN, routing, BGP, etc.
  • A deep understanding of AWS IAM, and how it interacts with S3 buckets.
  • Experience with SAFe.
  • Strong programming skills in 2+ languages.
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